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LandRover Artarmon dealership- bo kiss was awesome!
Just bought a new landrover discovery sport from LandRover Artarmon- specifically deal with Salesman: Bo Kiss. He kept us informed at every step during the short wait for the car to be imported. When we collected- he took me through the whole vehicle- showing me all the buttons, seats, features ect. Even had the red carpet out and made coffee and got hot chocolates for my boys! Thanks Bo- love our new car!!!
Don't buy Rang Rover from this retailer
We have had our rangerover serviced afew times now with same issue of transmission and gear change with rangerover gold coast (southport) This last time we had to leave our car for more than 6weeks for replacement of Transmission however soon as we had the car back on Friday we still experienced the same problem with low gear change issue as per before! On top of that for some strange reason the front plate of the car now has afew dents in them which was not there when we handed the car to your retailer.
Durining this exercise we were also adv...ised in the beginning that it is to do with the transmission oil and that warranty will not cover and were charged almost $2000 for this change were the issue obviously was not the oil. We had this discussion with case office “Afrah” and afew other people in rangerover relations which has not been rectified - they had also given us access to Avis car loan and advised that we can extend the car loan for more days and Avis are now kept our deposit of $100 and advised us that no one has contacted them to resolve and the matter is still not being actioned hence they will not return our deposit. We are highly disappointed, sick and tired of this process with the whole retailer, service and the car. We are now looking to seek legal action against Landrover as it seems that rangerover can not resolve this issue after many attempts.
The reviewer stated that an incentive was offered for this review
Selling Faulty car Terrible
Selling faulty car . I’ve just bought a brand new Rang rover velar 2021 demo from Gippsland dealership.. In lockdown car arrived with full scratches exterior and interior.
Second day, I have realised there was no auto lock working and no smart remote access. Few days later all problem started. Car Completely stopped working in 53 days. Need to tow away such branded car. More then 6 weeks no repair, no refund or no new car replacement . Range rover Head office , Gippsland Range Rover , Essendon land rover , all they have been playing...
Delivery time extended and price increased.
We signed up for a new Range Rover Discovery Sports on 16/06/2021, and paid a deposit, and were advised that delivery would be in early January, 2022. An irritation then was that "because of the world-wide semiconductor shortage", the 360 degree camera was no longer standard, but was now an option, which we paid for.
In about October we had a phone call saying the vehicle was about to be built, and was on track for delivery early January.
In December, 2021, we received a phone call from the dealer asking us to attend to complete paperwork.
Land Rover cars are cheap quality with a CEO that would not know how to push the button start the car
I own a Land Rover, always wanted one and I have had mine for 3 years. The car is 5 years old and leaked oil from the motor which is a major overhaul and cheaper to buy a new motor. The service centre for Land Rover did not even know how to release the park brake as the battery was dead. The staff were unskilled and had little to no knowledge of how to service or how the car operates. If you want to waste your money buy a land rover. they are poor quality and my nephew who owns a Great wall is better quality better service and his is the same a...ge as my land rover and is running like a dream. Land Rover probably should swap from their Chinese factory to the great wall factory to try and get their quality up to a level that is acceptable. The Board and CEO are living the dream whilst ripping of their poor consumers killing the brand and the customer base. l don't just take my word for it look up their google rating and read the comments before you think about getting ripped off by Land Rover like I did
Service with a Smile
I chose to take my Range Rover Evoque to Land Rover Port Melbourne for servicing.
For the past 2 services, I have been allocated Amber as my Service consultant.
She always makes me feel comfortable, explains in great detail what my service entails and nothing is too much trouble.
She also keeps me up to date with any issues the car may have and gives me accurate information and time frames of when my car is ready to be collected.
It can often be intimidating being in a prestige dealer, but Amber makes you feel comfortable at all times.
Incredible service from Rex Gorell Land Rover
The team at Gorells are always so helpful, from the initial sales stage through to ongoing servicing. Could not rate them more highly. Coming up to lease ending, and will buy from Gorells again.
Worst customer care
Looks like they don’t want to sell any cars. After calling many times no one even bothers calling back for enquiry.
Especially LandRover Parramatta, NSW
Great service from Sydney City Land Rover
Eugene - Thank you so much for making our 23rd Wedding Anniversary so special.
Your beautiful gift and acknowledgement of our special Day was such a lovely surprise.
Of course driving the incredible Defender you kindly arranged for us through West Head National Park overlooking Pittwater, was an incredible way to start celebrating. However, finalising our specifications and placing the order for another love of our lives now…..
( our gorgeous new Gondwana Stone Defender) made it complete !
We can’t wait until delivery in December :)
Thank you for your professionalism and excellent service.
Lynne & Rod
Appalling customer service and overpriced. We have purchased 3 land discoveries over 15 years and have always had our services done by Land Rover Brisbane - not anymore!
Today my wife and I contacted the service centre twice with no response after the promise of a call back from the adviser Jason Bush. We received a service quote which include brakes for $4600 but were unable to discuss the recommended repairs with anyone. I find it appalling that for a service of this amount we simply got a text of the bill and then a notiflication that the vehicle was ready to be picked up. We will never be back for future vehicle purchase or servicing.
Lied about a service and never completed but did change sticker and reset computer to look like it was done. Luckily i checked car as being a qualified mechanic for no oils done and front tyres unsafe and not roadworthy.
Manager advised me that's things customers should check. No apologies just told me we just changed oil with no safety checks.
Someone needs to explain what a service,safety check means as it's people's lives his playing with.
Time wasting & lack of communication
Went to Rex Gorell Land Rover with a key issue a few weeks ago and informed them that it was faulty and it was my only key (due to a tinting company breaking my only working one) They took two hours to work this out themselves until they ordered a new one from UK. I was told to them come back after the three and a bit weeks passed so I did and I took unpaid work leave, drove 75ks to then be told after waiting an hour that now they need two keys to programme the car and a whole new module. What complete lack of empathy and communication I had re...ceived. How can you not know this was a mandatory requirement to programme a key or ask the question before ordering it. There was no care for the time that I have wasted on two occasions now and a third to come. It has been an absolute nightmare. Luxury car maybe, unfortunately not a luxury service to match.
Rex Gorrell disappointment
Pathetic service. Expensive service. Had to come back a second time service because Rex Gorrell Land Rover did not stock numerous parts that my vehicle required. Service Manager woeful. I have always been a fan, but no longer. Disgraceful across the board.
Over 15 years of association with Doncaster Land Rover
My 2001 Range Rover had a few issues that were intermittently coming up. What made me keep it was the excellent responses by the service department at Doncaster LR. My previous car was a 1999 Discovery which was passed on to a family member. So for a few years we were using Doncaster LR for servicing both vehicles.
Recently I bought a Range Rover Velar which is now serviced by the same dealer.
My first service was completed in June 2019 where some minor teething adjustments were made and the car drives very well. I have found that my rapport ...
The reviewer stated that an incentive was offered for this review
I contacted the dealer (with the intention of buying the car) based on the description in the add "Meticulous, Immaculate and ready to go". I was ready to buy over the internet as I am 250 Km away. The sales manager was nice and keen to do a deal. Maybe to keen...
But it turns out - after SVPI inspection, absolutely worth every penny - that the car is far from immaculate; that it has many problems including a quite serious accident (cleverly concealed by a new paint job), bad tires on the back, an oil leak, noisy air con, weak battery, a ding in the door, etc.
Thanks, all the same, Alto Jaguar, but not thanks
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