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Latex Mattress Australia Pure Indulgence Firm King

Latex Mattress Australia Pure Indulgence Firm King

 Verified
Latex Mattress Australia Pure Indulgence Firm King
4.5

23 reviews

Positive vs Negative
92%8%
Sleeping Position
  • Side
  •  · 
  • Front
Adjustment Period
  • Days
  •  · 
  • Weeks
  •  · 
  • I never got used to it!
Perceived Firmness ?
  • Soft
  •  · 
  • Medium
  •  · 
  • Hard
Pre-existing Neck / Back Issues ?Yes · No
Caused Discomfort ?Yes · No
Heat Retention ?Yes · No
Sagging ?Yes · No
Value for Money
4.0
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Shar
SharQLD18 posts
  Verified Pure Indulgence Firm King

Latex Mattresses Australia was a very disappointing company to deal with. The "Pure Indulgence" Mattress is Overpriced and it Under delivers in every possible way to put it simply. Firstly, please do look to see if each review is verified before… Read more

taking it for absolute truth. My husband and I have both developed severe lower back issues after sleeping on this mattress for just over 1 year. It "hammocks" very badly and literally within 2 weeks the mattress top was showing deep body indentations on both sides (and we are not heavy) (Photo attached). On inspection the latex is full of bubbles (please see image) which I imagine is a general quality issue. It is also extremely hot to sleep in compared to previous mattresses we have owned. The mattress feels hard, yet sags very badly. Notably we have never had such a bad experience with customer service either. We called the head office in Springwood, Brisbane and spoke to the general manager Jessica to discuss the issues, and to cut a long story short, we were told it was our own fault for listening to their in-store customer service person and going for the firmness recommended to us (Soft/Firm/Soft). Following this conversation we then paid full price for a firmer top layer to replace the soft layers. This layer turned out to be exactly the same feel as the soft one, sagging, with no support whatsoever. We have now paid around $15,000 for a mattress and toppers that are so uncomfortable we cant sleep on the mattress at all, and the manager Jessica has told us it's not their problem. To add insult to injury they are trying to sell us even more toppers, (with the offer of last years prices) They have treating us with contempt and disrespect and unfortunately there's nothing we can even do about it, apart from posting this review to hopefully help others avoid the same sad experience. The thick fabric topper has collapsed, but also all 3 latex layers, even the firm middle layer, so the latex is very very bad quality. This didn't happen to our last latex mattress that we only paid $2,000 for, and had for almost 10 years. The mattress has now been thrown out, it was so badly indented and such an instrument of pain that it was not even fit to give away. Please save yourself the pain and money and look for a company focused on the customer, and building trust (Many companies offer trial periods and full refunds these days) and that's what we are going for this time, to avoid a repeating of this huge mistake.

 Follow-up  · To answer the question "did we try any other firmness": we tried Soft Firm Soft, and then replaced the soft layer with Medium, which is not usually non available but they offered it (we had to pay full price again for the replacement layers). The Medium was absolutely no different in feel to the soft, but they were happy since they got us to spend… Read more

Dean
Dean2 posts
  Fair Incentive Pure Indulgence Firm King

Excellent mattress – Great experience with Latex Mattresses Australia, salesperson was knowledgeable and informative, allowed us to take our time. We replaced our 10yo inner spring with this and have been well reqrded with a great night's sleep. All aspects of the process were excellent from communication to delivery and the mattress is next level comfortable, highly recommend. Show details ·  1

Simon M.
Simon M.NSW
  Fair Incentive Pure Indulgence Firm King

Extremely comfortable mattress and excellent customer service – We purchased a King Pure Indulgence and an adjustible base and it is wonderful - extremely comfortable, feels like you're floating when you lie down on it. We've had latex mattresses before, but from other manufacturers - this is so much better. Jane's customer service was excellent, she gave us so much time when we visited the store and checked… Read more ·  1

in to ensure we were up to date with the whole process. We can highly recommend Latex Mattress Australia and Jane.

Bruce T
Bruce TNSW
  Fair Incentive Pure Indulgence Firm King

No better than my last mattress – .....but that is fantastic! My last mattress was the same mattress as my new purchase, it was 18 years old and it was absolutely, positively, 100% the most perfect and amazing bed I could ever hope for. Every single night for 18 years, I would curl up on my beautiful mattress and marvel at how on earth could anybody make something so exceptional,… Read more ·  1

not too soft, not too hard, just 100% perfect and so darn comfortable! Please don't think that I give such praise lightly or write these reviews for fun. I don't. My body is well used, I have many broken bits that need looking after and oh my goodness, these latex beds are simply exceptional. They're not cheap to buy but really are amazing value. And after 18 years, my old mattress was still absolutely perfect in every way, no sagging, no divets, no nothing except perfection! How is that possible? When I bought it, they said it had a 20 year warranty which I thought was pretty good and I'd probably get 8-10 good years out of it before it started to deteriorate. But No, it's as good at 18 years old as it was the day I bought it! Why did I buy a new one? My wife and I have moved into a new apartment and needed a bigger, King Size bed and my daughter has now taken possession of my old mattress and she raves about it as much as me! So though I have only had my beautiful new mattress for 2 months and it's no better than the last one (except a size bigger), it is also absolutely exceptional (as good as the last one!), super comfortable, not too hard, not too soft and just perfect in every way!

kellie
kellieACT
  Pure Indulgence Firm King

No regrets - l love this mattress – I had waited a while to post a review just to make sure I wasn’t in the new mattress honeymoon phase. My partner and I are ‘sleep’ opposites and this mattress manages to make us both happy. It’s soft, but weirdly not too soft. You can sleep any which way you like and still wake up ready to go even though you could stay in bed all day … but… Read more ·  1

you don’t because you’re ready to go.

Im hot around 3am - but that’s a stage of life thing and it is summer after all :) I don’t believe it has anything to do with the mattress.

There were no fumes with my mattress - although it had been a demo in the shop before making its way to its forever home.

I acknowledge It’s a very expensive mattress (even discounted!) and I purchased un-tested …. Relying solely on the reviews - but I’m a very happy sleeper.

This is the third mattress I have purchased from LMA (two for gifts and the last one for me!) and I’ve never been disappointed.

Sam is one the most patient and helpful peeps to work with. I also got a few mattress protectors as well & they are super! Thanks Sam and team.

Terry
Terry
  Fair Incentive Pure Indulgence Firm King

Mattress is well worth the cost – Purchased a Pure indulgence king size as an upgrade from our Queen size latex from another brand. Although I was nervous to change as I thought the old one was perfect the pure indulgence has hit the mark. Perfectly comfortable but above all else when we kept delaying delivery, Vivian from City express was very accomodating with our situation and delivered right on time as promised without fuss. Show details ·  1

Phil Robson
Phil RobsonQLD
  Fair Incentive Pure Indulgence Firm King

Life-long Comfort – Sleeping on latex has given me a much better quality sleep right through the night. Improved quality sleep has been a blessing on what is now my "Forever Bed". After years of tossing and turning and disrupted sleep patterns on conventional mattresses I am now getting a truly restful sleep each night - just one month on from my latex purchase. The… Read more ·  1

flexibility of the product and advice and suggestions received from the professional Latex Australia staff helped me to experiment successfully in changing old sleeping habits and poor posture.

Marie
MarieNSW4 posts
  Pure Indulgence Firm King

Wonderful bed and adjustable bases worth it – We purchased a split king mattress and adjustable bases from Sam at the Mosman store. The 2 mattresses mean that my husband can have a firm mattress and I prefer a soft one. The mattresses are very luxurious with side handles to make it easy to flip them regularly. Our back and hip problems have improved to the point that I stopped taking… Read more ·  1

painkiller tablets. The adjustable bases mean that my husband can sleep slightly up and he has stopped snoring. The bed was delivered and assembled in regional NSW after 3 weeks, the service was excellent. Although this bed was a sizeable investment, we are very happy with our purchase and our quality of sleep has improved a lot.

cjm
cjmVIC
  Pure Indulgence Firm King

A lot to pay but worth every penny – It took me a while to reconcile myself to two key aspects of buying this mattress. The price, which seemed way beyond me when first entertaining the idea of a latex mattress and 2 The 'no try before you buy' policy which made no1 even scarier. It hasn't disappointed at any level. It's a supremely comfortable surface that I love to sleep on. The team at LMA were very patient with me and I'm pleased we stuck it out. Really pleased :) Show details ·  1

Deb
DebQLD
  Fair Incentive Pure Indulgence Firm King

Best mattress I have ever slept on – I can’t say enough good things about this mattress! After suffering from neck and shoulder pain for months I am finally waking up pain free! My husband and I also love how we can adjust our mattress to suit our personal comfort with the split king and adjustable base, definitely worth the investment. Show details ·  1

Michelle
Michelle 2 posts
  Pure Indulgence Firm King

Best mattress ever – This is the most comfortable mattress I have ever slept on. I love lying down each night and believe it is absolutely worth the investment. Cannot recommend this product highly enough!  Show details ·  1

KDJ
KDJ
  Pure Indulgence Firm King

Supportive, luxurious, the perfect mattress! – Supportive, luxurious, plush but not too soft, firm but not too hard. This is the perfect mattress. You won't disturb your partner when moving around. We are a family with allergies so latex is the best option. Fabulous, deep sleep every night. Very durable, maintains its shape and firmness. No sagging. Covers are removable for washing. We loved… Read more ·  1

it so much we bought TWO! King and Queen. Looking to buy another two for the other bedrooms. Highly recommend for all body types.

Gary S.
Gary S.NT
  Pure Indulgence Firm King

Best Mattress ever – We were skeptical of ordering on line, unable to purchase a latex mattress in Darwin, it was worth the extra expense for transport, certainly packaged well being tripled wrapped, once we finally got all the packing off and the bed made it was worth the money spent, it was a OMG moment, amazing, so comfortable and luxurious, very much enjoying our… Read more ·  1

Pure Indulgence King size purchase. The sales lady Melissa was very helpful having to answer numerous phone calls and with her recommendation and knowledge of the products available we decided to purchase the Pure Indulgence mattress, does not disappoint.

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Max
MaxNSW
  Pure Indulgence Firm King

Broken promises - service & product – We recently bought the Pure Indulgence latex mattress. 1. After failing to deliver twice, the mattress finally arrived on 8th July. On that day itself, the delivery company called us ½ hour before the mattress was to be delivered and said they were on their way. Although we were busy at work, we had no choice but to drop everything and get… Read more

back home.

2. Despite ordering a firm, firm, firm mattress, the mattress was very soft compared to the display model. Even after 3 weeks, we felt like sleeping on a WATER BED. In our desperation (the mattress cost was $9,000), we removed the top layer of the mattress and is now firmer.

It is certainly different from the mattress we tested in the showroom and we went there twice to test it.

Having 2 layers of latex mattress instead of 3 layers of Pure Indulgence, we could have bought a Pure Support for half the price.

3. In addition to the disappointing experience so far, we received a call on 9 August asking us how we feel about the mattress. We related our experience to her and she asked us to send photos of the mattress that we removed and email to them. Instead of getting in touch with us to discuss the issue, they sent us a marketing email today. Very disappointing

Latex Mattress Australia
Latex Mattress Australia    

Hi Max, thank you for bringing this to… Read more

Joey
Joey2 posts
  Pure Indulgence Firm King

Latex Mattress Australia has excellent spinal support mattresses......Great customer service also! – Recently we purchased a Pure Indulgence mattress from Tanya at Latex Mattress Australia at the New Farm, Brisbane shop. Tanya and the Latex Mattress Australia team have sold us a great quality product and we have been really happy with their professional customer service both in store and following the mattress purchase. The pillow protectors and… Read more

mattress protector we purchased from this business are also good quality. We deliberated for 3 years on which brand of mattress would provide the best spinal support for us as well as a very comfortable nights sleep. My husband no longer has back pain as the Pure Indulgence mattress that was sold to us provides both .......excellent spinal support and a great nights sleep. Just proved to ourselves how important choosing the right mattress is and how wonderful it is to have a good nights sleep. We are now saving up to replace the mattress in a guest bedroom with a Queen Pure Comfort soft medium soft mattress from the same company.

Fiona E.
Fiona E.NSW2 posts
  Fair Incentive Pure Indulgence Firm King

Peace of mind & comfort – Recently purchased a pure latex mattress after learning about VOCs and how toxic the gases from cheap foam mattresses can be. We tried a few of the latex mattress options available to us at other stores, and found Latex Mattress Australia's to be the most comfortable by far. It competes with any other top end mattress. My husband struggles to… Read more

sleep and used to suffer from hip pain (though he's only in his 30s!) but no longer gets any pain. Love the product; Australian, good for your health, and also comfortable! Win win win.

Jane
Jane2 posts
  Verified Pure Indulgence Firm King

Extremely pleased – Even though I was still comfortable on our previous mattress, my husband wasn't. Our PURE INDULGENCE mattress is very, very comfortable. Definitely a big improvement, that even I can feel. As for my husband, he is sleeping better than he has for years. He is sleeping through most nights now and not waking up from joint pain. I… Read more

should just add that after two months slight indentations have become visible. They certainly have not effected the comfort and have been easily removed by un-zipping the silk layer and shaking it gently.

We have also purchased a LATEX TOPPER for the bed in our guest room and our daughter has purchased her own latex mattress based on our recommendation. She lives in regional NSW, but delivery was no problem.

Without any doubt, we can highly recommend LATEX MATTRESS AUSTRALIA local manufacturers of excellent quality mattresses.

DiZane
DiZane
  Pure Indulgence Firm King

Helped enormously – I had suffered from hip and back pain and felt my old bed needed to be replaced. After much research into available bed solutions I very much wanted to go with the latex matress. Fortunately my husband agreed that the price was well worth the comfort. From the very first night we noticed a difference and now when we go on holidays we want to take our bed with us.  Show details

SimonD
SimonD4 posts
  Pure Indulgence Firm King

Purchased 'Sight-Unseen' – I was really hesitant about buying a mattress sight-unseen, but took the plunge based on the knowledge that Debra and Jessica had about the various types of mattresses on the market, as well as the reputation of Latex Mattress Australia online. Both ladies took a lot of time with me on the phone, and I really appreciated that they went the extra… Read more

mile and cared about my concerns. I decided to go for the Pure Indulgence, as I have been a contractor for many years and have a very sore lower back most days. My Pure Indulgence mattress has helped revitalise my body I am not feeling my lower back pain any longer. Latex Mattress Australia specialise in what they do; they are not just a retail shop, take their advice they will pick the perfect mattress for you not only for now, but for years down the track.

Thanks Latex Mattress Australia, I have no hesitation about recommended their mattresses to my family and friends.

EG NSW
EG NSW2 posts
  Verified Pure Indulgence Firm King

Fantastic Product ****** – After having an inner spring mattress with memory foam which cost us big dollars several years ago the mattress has let us down after 7 years. So we were looking into buying a new mattress, specially for proper back support and not getting hot during summer like a memory foam we found LMA and visit their store in mossman. After trying several… Read more

models we made the decision to purchase the PURE Indulgence based on the facts that we can change the top layers after if needed and having a full natural latex mattress. We received a 30% discount, however the price tag was still high.

We received the mattress within a week and they removed our old mattress. Being sceptical at first regarding the heat experience which we had from our previous mattress we had a fantastic sleep and what a great surprise without any heat issues.

It takes a while to get used to it, specially changing from a inner spring to a latex.

We only can say, wow what a difference, worth every single dollar and we couldn't be any happier with the product. Once our kids are older we also will change them over to a latex from LMA.

Thanks again for the great support !

Nat
Nat
  Pure Indulgence Firm King

Love sleeping in this bed – Our latex mattress is supportive and firm and very comfortable. We have firm latex throughout & both my husband and I love sleeping on it. I can't recommend a latex mattress highly enough.

Ken
Ken2 posts
  Pure Indulgence Firm King

Great Matrress – After looking aroud for differnet mattess, we decided to puchage Latex mattress. It is not cheap, but we found it so compfortable from the first night. We are very happy with it.

lucky
lucky
  Pure Indulgence Firm King

contented sleeper – after a few hiccups with delivery, finally received my latex mattress and couldn't be happier, although expensive, feel it is an investment in the future and a place that i spend a lot of my life....bed....

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