Outstanding Customer Service
My first F2F contact with Latex Mattresses Australia was at the Mosman showroom with Sam. He showed me the different options available and was in no way trying to push me into making a decision or a sale. Even though I was well informed of the benefits of each product.... The products could almost sell themselves. The follow-up from my 1st visit was much appreciated. It took me 3 months to make a final decision on a new bed base and mattress, as it is an expensive and important decision. I was supported every step of the way by the courteous an...d caring team at Latex Mattress Australia. Everything from my order, delivery, installation and after sales service was done with the utmost of care and attention to detail. I do not regret my decision to choose Latex Mattresses Australia. This Australian run family business cares about their customers and the quality of the products they promote and sell. I’m am extremely happy with my final decision and purchase, especially my Glide adjustable bed base, it’s been a total game changer for me, especially the Zero Gravity mode. Not to mention all the other special features, some I didn’t even discover until after delivery. I love surprises....... the double USB ports on each side are an awesome addition, as is the under bed lighting and massage features. The latex pillow which was purchased with my original order is the best pillow I’ve ever slept on. I’ve struggled with severe neck and back pain for many years and my Mattress, Base and Pillow are a dream come true for me. My next purchase will be Tencel sheets. Thank you so much for your help and outstanding customer service . Kim
The Best Mattress I have every slept on
I had done a lot of research into beds & mattresses prior to finding Latex Mattress Australia. I had tired different mattresses prior to going to Latex Mattress Australia.
I only wish I had gone there first, I would have saved a lot of time.
Firstly, all the sales team are amazing people & the showroom at Springwood is fantastic.
Jessie looked after me primarily & she was kind, caring & very knowledgable in the products.
I used to have an innerspring with a pillow top for many years & I thought it was great…until I found the world of latex ...mattresses. It really does feel like I’m sleeping on a cloud. After trying & laying on a PURE TRIO mattress I just couldn’t believe it. I just couldn’t believe how comfortable this mattress is, it’s soft yet supportive.
Unbeatable sleep solution
Latex Mattress Australia have solved all of our sleeping issues, our new mattress is comfortable and beautiful to sleep on . Our thanks to Maxine and the team for changing our sleep experience. The new adjustable base and firm mattress have completely changed my sleep habits, and the massage function is not too bad either!!!
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I now awake without a sore back
This is the first Latex mattress we have ever purchased in our 35 years of marriage. Although there was a 5 night adjustment period to the feel of the mattress compared to an inner spring, the outcome of our sleep quality has vastly improved. To now wake in the morning without back pain is amazing.
It’s like heaven in bed
After a very traumatic 2019, nearly spent all in hospital, I purchased a single mattress from Latex Australia. For many years I had known about how healthy a latex product would be. After sleeping on it for some time, all I can say it’s like heaven in bed.
- Sydney - Mosman Showroom
Our 3 Latex Mattresses are wonderful, we are so happy with them
The help we received at the Mosman store was great, very informative, friendly and relaxed.
We were not hurried or pressured in any way, we tried out every mattress option as we were purchasing for the children as well as ourselves. We are all so happy with our purchases they feel different from other mattresses, they are firm and supportive yet at the same time soft and comfortable.
Amazing mattress It has really improved my quality of sleep, love the features of massage and changing positions. Lovely and knowledgeable sales staff and delivery people. Like sleeping on a cloud
Queen Pure Trio - Love it
Store easy to find but difficult finding park in New Farm area. Staff on site were all very friendly and happy to help - received follow up phone calls as I didn't initially know which mattress I wanted and they even helped organise delivery to the Sunshine Coast through a different company to accommodate a weekend delivery. Very satisfied with my Pure Trio mattress, bought 30/11/19. Not too firm or soft. Would definitely recommend to others.
Questions & Answers
Do you have any retail outlets in Tasmania, I am interested in a queen size latex topper
Hi Graham, we don't have a retail outlet in Tasmania but do deliver Australia wide. We have several Tasmania customers who just love our toppers. You can either call us or order via our website - www.latexmattress.com.au.
Could you please quote on supplying a Queen size latex mattress topper inc freight to Launceston Tasmania
Hi Graham, yes we can supply you a quote. Please private message us your best contact details and we can provide you a written quote.
We have a rooftop camper which came with 75ml (3") deep high density foam mattress which is as hard as concrete and we are looking for a mattress topper to provide more comfort and support so my husband and I do not get pins and needles in our neck and arms. The biggest thing is we do not want a mattress topper too thick that we cannot leave it in the camper when it folds up. Basically the topper would be stored folded in half on top of the other mattress. Just wondering how your latex topper would go being stored folded in half more often than not.
Hi C.Anne - I've talked to our factory team and they have suggested rolling it loosely rather than folding as this would reduce the pressure in the middle. Plus each time to roll it to put it away, change the rolling direction. You can purchase a topper through our website, in store or call us.
I have a latex mattress that is possibly 25 years old. It is still very good, no problems in terms of the mattress except that it has started t smell of rubber. Could you please explain? thank you.
Hi Yvonne, latex mattresses generally have a lifespan of around 25 years which is why we guarantee our mattresses for 21 years. As the product is made from natural latex, after this time the latex will start to break down. That could be the reason why you are smelling the latex rubber. It might be time to consider a new natural latex mattress. Let us know if you have any questions.
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