Outstanding process, from application to settlement
From start to finish, the application process was very smooth.
Lewis (my loan specialist) was both extremely helpful and informative throughout the entire process and was always available if I had any questions.
I would happily recommend both Latitude (and Lewis) to friends and family if they required finance for a vehicle.
Easy to deal with and kept well informed
Karen was great to deal with. She kept me well informed throughout the process and was always ready, willing and able to help. The process was seem less from start to finish with no fuss. Payment was made within hours of settlement.
Receive a settlement advice 2 weeks ago but then 3rd party informed me that they never receive a payment. Keep on calling and emailing but they always said payment was already made until today that they confirm it was reversed for whatever reason.
Easy and quick!
The person who organised my loan was absolutely fantastic. She explained things in simple terms and made the process very, very easy from start to finish. Really appreciated the time Latitude took to make this happen.
Felt very personalised.
10/10 great help in getting the loan. I had the same customer service rep that understood me and help led me through the whole requirement procedure, the experience was good.
Great customer service, but a lot of extra information required, and running around for JP witness and hassling payroll
Customer service was excellent, quick and efficient. Interest rate was a bit high. Credit team requests were quite extensive, and what was requested was provided, but then they ask for something else, which should not be the case with a perfect credit history. It’s embarrassing having to speak to so many people at your place of employment because the wording is wrong in their statement, or they didn’t provide a start date, or show all details of contract etc. Getting JP witnessed documents, and numerous calls, emails, and documents required fro...m payroll could easily be solved by requesting bank statements, and 3 forms of ID rather than having to find a JP and hassle everyone at work multiple times. Customer service was brilliant. Lewis is awesome.
First class customer service quick and easy no time waisted amazing experience with Vicki and Lewis first class people can not rate there preferences anymore highly thank you for all the hard work
Consultant was very helpful
Lewis Galea, my customer service specialist who handled my transaction was very helpful and was very quick in finalising my application and loan settlement. He was able to settle the loan in 2 days
Karen in the Car Loan Dept.
She was outstanding ..always on top and in constant contact with us..particularly this was a private sale so a few docs have to be fwd. I'm in Sales and service with 20yrs in the same employ and this was above and beyond.. thanks Karen..we love our car ..
Thanks Latitude bought my first car.
The customer service was pretty awesome very helpful throughout the process. Even matched the interest rate with a competitor. The document submission was very easy and the customer service person was really helpful in getting the proper documentation ready.
Excellent customer service. Excellent communication would recommend to friends and family. The process went smoothly and fast. Excellent work Latitude car loans for exceptional work in gaining me financial services.
Simple & a reasonable interest rate
Vicki Bec was extremely helpful and very professional in all aspects. She was prompt with all email & telephone calls etc. I highly applaud her. Motor loans need to be added to Latitude app ASAP though.
Could not be happier. And for real honest
All up with latitude l was very happy very easy meaning I was straight with them and vice versa. And best thing it was all a call away or hands free.
Easy process with lovely customer service
Karen Kay looked after my husband and I.
Most professional, kind and genuine sales loan person . I have recommended already your company to so many people and yet none of them new your did personal or car loans.
So very satisfied, and I love my new Toyota Kluger
Two thumbs up!
Thanks so much for helping me out with my refinance. Quick, helpful and easy to understand. Everything was explained in simple terms and I’ve actually ended up better off. Thanks again, highly recommended
- Verified customer
Ripped us off
They told me they could pay of my existing car loan and add that amount to the new car loan so we would only have one low loan to pay of. Now we have to high loans to pay of and she said the repayments would be less then my old one technically they are more and the same interest rate which she said was going to also be lower then our original loan which it isn't. Then when I called she flat out lied to me saying she never said any of what she told me.
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