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Changed terms and conditions around early termination fees just weeks after the contract had been signed.
It was horrible, no sympathy no reasoning. Yes I will now experience extra costs upon exiting this loan. I am not satisfied at all. I will do everything I can to make sure anyone I know does not deal with lattitude.
I had a few payments to go when I received a letter stating that an early payout would incur a $795 early payment fee. The Latitude Rep at the initial meeting stated that early payout would equate to a few dollars per week for the remainder of the term. Avoid them as there are much better options out there. There are many hidden fees on top of the incredibly high interest rates.
Cannot provide customer service because they disconnect their call after being on hold for an hour
Customer service has been rubbish. Every time I ring I have someone that disconnects the call. Then they tell me my loan is increasing with each payment made. Call centre staff are rude and have no idea about finance or how to read their own statements. Information on my own loan has to be through their call centre and then you have to wait a minimum of 48 hours for a computer generated statement that they can see on screen when they give you misleading information on the phone when they do actually take your call and that's IF they actually send it. Steer well clear of this company if you can. I am in the process of refinancing and they can't even give a correct payout figure.
Crap client service not answering the call/phone
No service at all, not returning you calls, not sending statements, but if you stop paying then they call you to tell you that you will now be charged more money. Lol stop the direct debit and then they can take the car for all that I care or see me in court
Don't touch them with a 10 foot pole
Complete lack of transparency and love making you jump through hoops. My personal information was entered incorrectly at the beginning of the loan, and trying to get this fixed has been an ordeal, being sent back and forth between different departments - and all I wanted was a statement (yes, you have to personally request this, there is no way to view this on your own) so that I can pay this loan out and escape them.
I declined to enter a contract and was assured that because of my decision my credit score would not be impacted however it was significantly. Also lied to about contract information as they wanted my house as equity against a minimal car loan which I refused as only expressed interest in the % on repayments which was more than double what I found with a legitimate company who also didn't want any equity due to my circumstances and excellent credit score prior to these thugs lying through their teeth. Absolute disgrace that a company can operate like this. Regardless of time or cost to myself this will be rectified.
High Interest Rates, Terrible Customer Serivce
They have terrible interest rates and even worse customer service. I was with them for 9 months and never once received any communication by post or email. I rang them, was on hold for 20 minutes only to discover that you must call them every-time you want a statement, and you guessed it wait 20+ minutes on hold. They have no electronic means of you checking your own account and don't send out statements unless you ring and ask them. I'm on hold again now, it's been 21 minutes so far, still waiting. I am trying to find out if they have stopped my directed debit as I've had the loan paid out and re-financed with someone who can actually look after their customers.
Was approved for loan but trying to get statements from them is like pulling out teeth, can never get hold of them and they have now started pulling extra payments out of my account without contacting me even though I am months ahead on my payments! Have found a website to make a complaint https://www.afca.org.au/
Poor customer service
Worse company ever. Very high interest rate and poor customer service. They never send you statements and still refuse to send statement out even if you request one . I phoned them on three different occasions requesting for my motor loan statement and they never sent me my statement. I will never recommend this financial company to anyone.
- Car Loans
Was approved for a loan and was told the money would be in my account within days! Organised a car even put deposit down then find out days later there was a slight issue on there side ! which then they tell me the loan was unsuccessful until i give more documents and too even get car insurance on the car before I purchase it! How can that be done if the cars not mine yet ! Seriously I would not even tell my worst enermy too get a loan from these idiots ! They have no idea !!! No phones skills either ! I could go all day !! But waste of my time !!!!!!!
Don’t ever get a loan with these guys do yourself a favour and save the hassle they don’t care about you they just want to bleed you dry. I couldn’t stress it enough stay away from these people
WHATEVER YOU DO, DO NOT GET A MOTOR LOAN WITH THESE PEOPLE
I've never experienced worsE customer service in my entire life. The most recent would be when I called to ask for a statement for the last 6 months (any other time I have asked, they have sent me the statement from the inception on the loan) as I am applying for a mortgage. The woman on the phone told me they could ONLY give me the last 3 months' worth. I let her know I had previously received them as a full statement but she would not listen to me. I asked to speak with a supervisor as this was urgent and necessary. She put me through to the ...credit card department and I'm sure it was on purpose, the gent had to transfer me AGAIN. I finally got to speak with someone and he explained that they ONLY send full statements, from the time of inception. He told me she in fact had already sent it and I will receive it in 48 business hours. Fast forward to now (48 business hours later) and I am yet to receive it. I call again, 'apologies there was an issue, we have sent it now'. I asked to be put through to the complaints team, 'there is not complaints team, I will just pass along this feedback'. So I asked for an email of where I could send a complaint, the email is literally firstname.lastname@example.org, but there is no complaints team? Long story short, this is not the only issue I have had with this company. This is just the last straw. What lending company can not provide you with a statement immediately? I have had a credit card with Latitude and they were a breeze, they had an app, and so do the personal loans, but for some reason, the ONLY way to see ANY transactional history, is to call them, and even when you do, you still can't have an immediate answer. WHATEVER YOU DO, DO NOT GET A MOTOR LOAN WITH THESE PEOPLE.
Terrible in every way
ZERO STARS Not available else I would give that!
Got a car loan from these "lenders". Biggest mistake ever. I should have read the existing reviews...
If you have a loan with them check your statements (if you can get them)
1. They state zero fees for direct debit, yet they've managed to charge me 50c for each repayment on top of the $10 monthly "admin fee" for my direct debit repayments!
2. A $10 admin fee also applies to extra repayments...and guess what ? for this $10 fee they will take 10 days to credit an additional repayment. IT DOES NOT...
Just need 1 statement sent- 24-48 hours?
Looking for 1 proof of balance statement. Advised it would be 24-48 hours but I need it urgently. Disgusting customer service. No care in the world. I needed urgently and they knew this. But didn't even lift a finger to help expedite it. Yuck
I opted to put the name on the finance for a lancer for my at the time partner to help her out getting our kids around while I was at work. The process was done fairly easily and I got approved.
Almost 3 years on, I have paid almost half the agreed amount for the contract when I hit bit of a hurdle as many have with the lockdown and what not. I continued to pay until I was financially struggling so I requested to be put onto the hardship program which they did no problems. They told me that when the hardship was coming to an end that they wou...ld be in contact so they could provide me a new Bpay number as it'll be different and to give me they dates for payments to be submitted etc. I am now met with a letter stating I missed a payment that I knew nothing about and that the interest kept accumulating through the hardship and now I am in debt of 360 bucks to be paid immediately. When I called they said that my pay out figure is not sitting at 13,660. Nearly 2000 more than originally agreed on at the beginning of the contract. I questioned how the f#€@ does that work when I've been paying the car on time for around 3 years and the car alone was $9000. I got called a liar basically and that the car wasn't $9000. I was then told that the amount given was only for the next 7 days and that it'll increase from there. Find it funny that those hired to take the calls can barely understand english yet they are damn quick to understand any sentence about money. These guys are crooks and I will never touch them again and will be telling everyone to stay right away from them.
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