Go to a bank, avoid lattitude.
My vehicle was written off so my insurer contacted lattitude For a payout figure and It took over a week to get, I missed out on a Fantastic vehicle because they stuffed me around for so long, they sent my insurer 4 wrong emails to respond too which delayed everything, they love taking your money but won’t do anything to help the early finalisation of the loan, just avoid these muppets, go to a bank do the smart thing, interest rates with lattitude are insane, I paid $26000 for a $12000, oh and don’t expect to speak to any Australians it’s just a constant phonecall saying ‘what, excuse me, can u repeat that, and lots of sorry sir the line is bad, just avoid at all costs people.
Need a paper based option.
Obtaining the loan approval through a broker was easy. The frustrating part was the hours it took from the time the loan was sent to compliance to receiving the final approval. I ended up paying for the car on my credit card and the car yard refunded me the following week. The broker was 100 yards away from the car yard, a paper based option would have been much easier in my case, especially as the recredit on my card didn’t show up in my account for 6 days and I was worried the car yard had put $’s into wrong account.
Near Impossible to get Latitude to do the right thing.
In May 2019 I sold a car which I brought for cash in 2015 yet when I come to sell it a search revealed Latitude had a security held on the car which held the sale up even though they were approached several times to remove it. They acknowledged they didn’t have a security but they never removed the error.
Once again when making an unrelated sale on a property their security hold appeared again on a search. This cost me a lot of money with my lawyers costs addressing this matter some 7 months later in December 2019.
The response I received tryi...
Karen Kay was very helpful and patient. A quick and easy way to access finance at a reasonable interest rate.
Customer service was great. All costs and payment schedule we're reasonable and transparent. Karen helped me through the paper work maze. She also responded to all my phone calls and emails quickly.
Outstanding process, from application to settlement
From start to finish, the application process was very smooth.
Lewis (my loan specialist) was both extremely helpful and informative throughout the entire process and was always available if I had any questions.
I would happily recommend both Latitude (and Lewis) to friends and family if they required finance for a vehicle.
Easy to deal with and kept well informed
Karen was great to deal with. She kept me well informed throughout the process and was always ready, willing and able to help. The process was seem less from start to finish with no fuss. Payment was made within hours of settlement.
Receive a settlement advice 2 weeks ago but then 3rd party informed me that they never receive a payment. Keep on calling and emailing but they always said payment was already made until today that they confirm it was reversed for whatever reason.
Easy and quick!
The person who organised my loan was absolutely fantastic. She explained things in simple terms and made the process very, very easy from start to finish. Really appreciated the time Latitude took to make this happen.
Felt very personalised.
10/10 great help in getting the loan. I had the same customer service rep that understood me and help led me through the whole requirement procedure, the experience was good.
Great customer service, but a lot of extra information required, and running around for JP witness and hassling payroll
Customer service was excellent, quick and efficient. Interest rate was a bit high. Credit team requests were quite extensive, and what was requested was provided, but then they ask for something else, which should not be the case with a perfect credit history. It’s embarrassing having to speak to so many people at your place of employment because the wording is wrong in their statement, or they didn’t provide a start date, or show all details of contract etc. Getting JP witnessed documents, and numerous calls, emails, and documents required fro...m payroll could easily be solved by requesting bank statements, and 3 forms of ID rather than having to find a JP and hassle everyone at work multiple times. Customer service was brilliant. Lewis is awesome.
First class customer service quick and easy no time waisted amazing experience with Vicki and Lewis first class people can not rate there preferences anymore highly thank you for all the hard work
Consultant was very helpful
Lewis Galea, my customer service specialist who handled my transaction was very helpful and was very quick in finalising my application and loan settlement. He was able to settle the loan in 2 days
Karen in the Car Loan Dept.
She was outstanding ..always on top and in constant contact with us..particularly this was a private sale so a few docs have to be fwd. I'm in Sales and service with 20yrs in the same employ and this was above and beyond.. thanks Karen..we love our car ..
Thanks Latitude bought my first car.
The customer service was pretty awesome very helpful throughout the process. Even matched the interest rate with a competitor. The document submission was very easy and the customer service person was really helpful in getting the proper documentation ready.
Excellent customer service. Excellent communication would recommend to friends and family. The process went smoothly and fast. Excellent work Latitude car loans for exceptional work in gaining me financial services.
Simple & a reasonable interest rate
Vicki Bec was extremely helpful and very professional in all aspects. She was prompt with all email & telephone calls etc. I highly applaud her. Motor loans need to be added to Latitude app ASAP though.
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