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I opted to put the name on the finance for a lancer for my at the time partner to help her out getting our kids around while I was at work. The process was done fairly easily and I got approved.
Almost 3 years on, I have paid almost half the agreed amount for the contract when I hit bit of a hurdle as many have with the lockdown and what not. I continued to pay until I was financially struggling so I requested to be put onto the hardship program which they did no problems. They told me that when the hardship was coming to an end that they wou...ld be in contact so they could provide me a new Bpay number as it'll be different and to give me they dates for payments to be submitted etc. I am now met with a letter stating I missed a payment that I knew nothing about and that the interest kept accumulating through the hardship and now I am in debt of 360 bucks to be paid immediately. When I called they said that my pay out figure is not sitting at 13,660. Nearly 2000 more than originally agreed on at the beginning of the contract. I questioned how the f#€@ does that work when I've been paying the car on time for around 3 years and the car alone was $9000. I got called a liar basically and that the car wasn't $9000. I was then told that the amount given was only for the next 7 days and that it'll increase from there. Find it funny that those hired to take the calls can barely understand english yet they are damn quick to understand any sentence about money. These guys are crooks and I will never touch them again and will be telling everyone to stay right away from them.
Penalty for paying loan earlier
Decided to pay car loan earlier and rang latitude to ask if we can request earlier termination fee be waived or sort something to get a the fee to a reasonable amount..all i got is out right NO. Manager is not very helpful, NO Customer skills, like talking to a brick wall and very unprofessional.
Why do customers have to be penalized if loan is paid off earlier when you have income derive from monthly interest..NEVER or DO NOT apply for Loan with this company
Loan Statement Reluctance
They were only prompt during loan application but very bad customer service when you are already a client! They don't give you option to receive your periodic statements either paper or electronic statement. When you send request they are not true to what they promise of their turn around time which is 2 working days. We requested for 3 months statements, followed up after 4 days and was promised 30 minutes it will be in our email. No statement the next day so we rang again and was promised again to be put in priority. This is dodgy business co...nsidering they don't give monthly statement and to find out all the charges like interest and admin fee. Sent an email again and did not get any reply. Still waiting for our statements. This is not the first time it happened. It has been a week since our request. We only need our statements! We urgently need this document, we are not happy doing business with this company. We do not recommend this company to anyone. We made a complaint to the Australian Finance Complaints Authority as this kind of poor service has to stop.
Stay away from this company.
Last year I went threw a broker to get a car loan and this was the company she recommended to me, anyway the costumer service is horrible! Nothing against internationals but every person u spoke to is Indian and rude. They have 0 knowledge of what they represent and looks like they are answering questions of a sheet of paper.
Terrible! Would not recommend do someone that I hate. Go threw someone one else.
I received bad credit rating and never used this company
Never ever heard this company before I found out I have a car loan under my name with them and now have a bad credit rating.
Never even taken out a car loan in my life.
Tried to contact the company sort out the mistake but can never get through to anyone
Good service initially
They were great to start with and easy to work with, but after 3 phone calls asking for details to pay extra like there bsb and account numbers or b pay details im still waiting
Not saying there a bad company im extremely happy with them and would use them again but they need to step up and supply information to help the customers
DO NOT USE THIS COMPANY
Stay clear of this financial company. Do not lend responsibly will talk you into a loan you can not afford. Th customer services in non existent, can not talk to anybody in Australia their call centres are all in India. These guys are financed by Deshue bank and were the old GE finance (NEED I SAY ANYMORE), STAY away from this company they are true rip off and act unlawfully.
I couldn’t be happier with customer service my contact was very friendly and helpful and kept me informed about the whole experience as soon as all the paper work was submitted the money was paid immediately
Great to deal with. A1 customer service
Great customer service. Always got a response when needed. Easy to deal with. Couldn’t ask for anything better. Friendly staff. Got the best interest-rate I could get without having a home loan.
Very happy with service love my Jeep
Quick turn around
Happy with loan %
Access to apply on line was easy to work out
Repayment options are perfect and for my budget
Very happy will use again
Worst customer service (0 Star)
I have been provided with a contract number but not further assistance to be able to set up an account, Have tried my hardest to put a complaint through to fast track process. I received a reply which was very basic and they should have already had the details from the contract number I supplied. They are super quick to take your money at an incredibly high-interest rate and I am unable to obtain a statement or even set up an account. No replies since from them and now an application that I have listed as urgent has been put on hold. Due to per...sonal and work circumstances, I am unable to call during the week or during office hours and they have no out-of-office hours service other than an email, which they do not reply back to. I really hope they see this on here as you cant leave a complaint on their website as you need an account number which they will not assist me with. Do not go through them keep their high interest in your wallets
The service was excellent the person helping us through the whole experience beginning of the loan till the end was always very polite and professional, will defiantly go through Latitude Finance again. ☺
Aproval in no time.
Had the best experience with Latitude. Aproved in no time. No silly questions asked. Friendly and fast service. What a pleasure it was. Thank you Addy for everything and Latitude for my car loan.
I love my new car thanks to you guys!
Absolutely love dealing with Latitude Financial ,so easy to deal with ,very understanding! And great interest rates,very competitive,thank you for helping me get into my dream car, I love it !
Friendly and courteous
Application was simple and acted on quickly. Dealings with staff was friendly and efficient. Nothing seemed to be too much trouble either with my changes along the way or any explanations given.
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