Latitude Financial Car Loans

Latitude finance is a pretty poor loan shark. Clearly stated an early termination fee in the contract but never once before the end of the loan payment have they stated the amount or when and how it would have to be paid. Just got surprised when they kept taking money out of my account after I paid off my loan without warning. Extremely hard to… Read more

get in contact with them and hard to even understand the English of the person spoken to. Definitely not recommended

Lazy and useless team – The loan was paid off in May 2024. It’s nearly December now, but the loan is still active on my credit file. The customer service team is entirely made up of Indians and is lazy and useless. Even their complaints department is useless. My ticket number is 14694019.

Friendly – I couldn’t be happier with customer service my contact was very friendly and helpful and kept me informed about the whole experience as soon as all the paper work was submitted the money was paid immediately  Show details

Great to deal with. A1 customer service – Great customer service. Always got a response when needed. Easy to deal with. Couldn’t ask for anything better. Friendly staff. Got the best interest-rate I could get without having a home loan. Show details

Very happy with service love my Jeep – Great service Quick turn around Happy with loan % Friendly staff Access to apply on line was easy to work out Repayment options are perfect and for my budget Very happy will use again Show details

Worst company ever – Worst company ever. If i could give no stars i would. Payed my car load out over a week before next direct debit was to come out. Called them with the reciept number for payment. Direct debit still came out as it took over a week for them to close my account. After multiple phone calls with no manager calling me back they said that they don't owe… Read more

me the money. Consultants are rude with speaking over you. The most disgusting company i have ever dealt with and will never deal with them again.

Non-Existent Customer Service – While the process to obtain a Motor Loan through Lattitude was seemingly painless, the service after is extremely painful. There is next to no communication in relation to the loan. I receive no statements, unable to set up through the portal. There is 5 different account id, loan numbers, account numbers, contract numbers. Which makes it… Read more

extremely difficult to be able to know what to note down when trying to pay, obtain any information on the account or when you are refinancing away. I contacted them for a payout of the loan to move away from them. Trying to find the correct number for the right department is hard enough, you then call though and advise what you are calling in relation to for the system to place you through to another department all together which results in you needing to wait even longer. When you finally receive the payout letter it has no details on how to pay out the loan. This makes it extremely difficult to provide to another lender to be able to pay out the loan. When you reply to the ticket email they send a templated response to call through again. The company is definitely not based on customer service or making anything they do user friendly. I would not recommend. The communication around their cyber attack was also disgusting. When they do contact you it’s seems to be from a mobile number so you never know if it’s a scam or not. I would avoid and recommend sticking to a bank or another funder who has a better customer service system and processes.

Zero stars – If there was zero stars I would give. The worst company I have ever had to deal with. Every time you want to check your loan amount you have to wait 24hours just to be sent an email with amount owing. Paid out loan and waited 48 hours just for a closure statement now have to wait another 4-5 days for car to be realised. Cannot wait to NEVER deal with latitude ever again!!

Customer service is a bunch of scammers – As there is no way to complain, or even be able to check my account number, I give this detailed review as a warning to anyone thinking to deal with Latitude Financial Car Loans. I bought my car 4 months ago, and as per my contract with them I have to pay $705 per month, and normally I signed to get this amount taken as direct debit, and I… Read more

received an email stating that if I need to pay extra amount I can use BPay with a certain reference number. In the first month, I got charged with two instalments, and when I called them, a lazy rude operator answered me that it's the mistake of my bank, so I called my bank and refunded one of the payments. Then, in the second month, the same thing happened, so I called Latitude again to check what is the problem; the same rude person said "You have two loans", to which I replied why the hell would I have two loans for the same car, so he said "Ok, I'll send to the department to get this fixed. Anything else?", I asked if I'll receive an email from them to tell me that my account is fixed, and he said yes. Of course, nothing happened, I had to refund the extra amount through the bank again, but this time I cancelled the direct debit, and resorted to sending the money my self through BPay. This was the beginning of a hell of scam calls day and night! In the third month, after I already paid, I got a call that I owe Latitude $718, after insisting that I already paid, they said that BPay payment takes 48 hours to show up in the system, so I have to pay $13 as a late fee, I did so and agreed that I'll pay two days earlier from now on. Then, in the fourth month, I received another call, and that person said that he is from Latitude, and I owe them now $768; when I told him that I already paid, he claimed that I'm using the wrong BPay reference number and dictated me another reference number; I said that the number I have was received by an official email from Latitude, and I need to receive another email saying otherwise, and he replied I can send you this by email; the email he sent was a joke! Just an email from first.lastname@latitudefinancial.com with the phrase "Hello, The Bpay details are here: ---", I called him a scammer, and said that I need an official email, and told him to raise this to the highest level in the company. This happened two weeks ago, and nothing but more calls to which I don't bother to answer. This company has no shame at all!

The Worst! – Since being with them all my personal info has been breached, zero communication with them, terrible customer service, rubbish portal. This wreaks of some kind of scam company, DO NOT GET INVOLVED AT ALL COSTS! Show details

Steer clear – Absolutely no communication from them at all. There is no way you can check the amount you owe or if you are in credit unless you call them. Once you call them, they want an account number. How should I know, I have never received this information. Called this month to find out what was owing, only to be told the account was closed last month as… Read more

the loan was finalised. No communication that I had nearly paid it out. Asked for a statement as didn't think my repayment amount owing would have been exactly to the cent, statement shows $1.64 'goodwill credit's. Goodwill?? Not likely, you got enough in admin and transaction fees each month. Wonder if I had not called if they would of kept accepting payments as 'goodwill'.

Bunch of simpletons – Car loans do not have a portal so you need to call up to get a payout figure. Trying to sell my car and pay back the loan in full however not at home and family/friends do not have the key to the mailbox. I have called 4 times to request this be sent to my email however they keep sending via post. I can not sell my car without payout figure and… Read more

whilst this continues, my credit file continues to be marked when I could of had the loan paid back in full if I had a payout figure letter emailed. It's horrendous, now I need to wait until October when I return home. Horrible company, can see why they have 2.8 out of 5, not even worthy of that.

Terrible customer service over the phone, – talked to "Kosher" who kept talking over, not letting me finish the question, hopefully the people answering the phones would get some proper training in customer service, i asked the dame question a few times and he kept repeating himself as programmed to say the same thing over and over, he needs training in customer service.

Dont Use This Company – This company is bad from the get go. No communication regarding the loan we got from them, so not paperwork about the loan or payments, no statements paper, email or otherwise. And god forbid you want to actually speak to someone to help. I was on hold for 40 mins as i needed a payout figure to clear the loan, then was told i would get a… Read more

clearance/closure letter emailed. This didn't happen so again I had to call the out of country call centre to talk to someone that barely spoke english and hoped they understood what i wanted. Will never use this company again. Just Bad at everything they are...

AVOID LIKE THE PLAGUE – Impossible to deal with, please let my experience save you from having the same. Not only has our personal data been leaked, it has taken over a month to receive a payout letter. With our new providers settlement being rescheduled over and over all thanks to latitude. We’ve been hung up on, abused in foreign languages, and lied to over and over. Their staff are foreigners and have a disgusting attitude toward their customers.

Yet another cyber attack – Was a victim of Optus cyber attack where my licence, dob, address, phone number etc was stolen and now I get an email (funnily enough came just before slater and Gordon emailed me saying a class action was happening for Optus) saying my personal information was once AGAIN compromised. What tf is with these companies.

malicious cyber-attack which resulted in data being stolen – The worst customer service ever! All they are good at is threatening us with legal action being taken or Latitude taking the vehicle back without even hearing the customer out.

Save yourself the anger and steer clear of these crims – Borrowed $20k for a car at 9.99% interest. Paid off $5k in 4 months. Missed a payment and got hit with a $490 dishonour fee. I doubled that month's repayment amount a few days later to compensate. A few months later when they debited my account I was 10c under. Hit with a $500 dishonour fee even though I doubled that month's repayment amount again… Read more

a few days later.

So now I've paid almost $1000 from only 2 occasions where they couldn't debit my fortnightly repayment from my account. Therefore the total interest which was meant to be $2000 on the $20k loan has now been blown out due to the extra $1000 they stole from me. So now it has cost me $3000 to borrow $20k even though I'm on track to fully pay out the $20k within a 12 month period.

Don't even bother trying to call them to discuss anything. Their customer service is virtually non-existent.

Minus 1 out of 10.

Zero if I can – Poor customer service you try to email them then they ask you to call and when you call you get transferred between departments and you can on the phone for long time unfortunately I have a car loan with them but will never touch this company again STAY AWAY.

Crap company. Terrible service – Had a car loan with Latitude organised by my broker. I didn't know why my broker did that with such a crap company. Latitude never answers my call. Was put on hold all the time. The Chat function on their website is just a piece of rubbish. Takes forever to get a rude response from them. [Name Removed] was one of them. Also, mobile phone app is just another piece of St that will make you very frustrated. Show details

Loan product isn’t too bad. Heaps of extra charges and zero customer “service” – Car yard hooked me up with Latitude. Having experienced their other products in the past I was dubious. The product is ok except their extra charges and higher interest rates. They aren’t hidden charges so you know about them when you sign up. Except their punitive payout fee they just introduced. $750 just to pay out early. And if you need… Read more

to contact them, their “AI chatbot” gives a long spiel about how timely customer service is their number 1 priority. It then throws you to the worst implementation of a zen desk interface ever and makes you go through their lack of knowledge base. You raise a ticket and they may or may not reply during the current lunar cycle but not before the noon phase changes twice.

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So I finally got through on phone. Got a payout figure. But they can’t produce documents requested on calls. You need to go online and wait a month for the answer.

If nothing else, their crappy “customer service” is my #1 reason to close all my accounts with these guys. They are 100% on customer service until they get you. Then you are left to wallow.

Stay away from Latitude financial – Among the highest interest rate of all car loan providers. Customer service is almost non-existent. If you run into trouble, there is no help. I paid out my loan and yet they were confused about the total outstanding amount. I had overpaid so I raised a complaint but there was no proper response. I called up the call center again and they said… Read more

they are looking into the issue. When I followed up, they said they have no record of my conversation with them.

They also took a long time to send me a clearance letter. What a shame.

Changed terms and conditions around early termination fees just weeks after the contract had been signed – It was horrible, no sympathy no reasoning. Yes I will now experience extra costs upon exiting this loan. I am not satisfied at all. I will do everything I can to make sure anyone I know does not deal with lattitude.

Cannot provide customer service because they disconnect their call after being on hold for an hour – Customer service has been rubbish. Every time I ring I have someone that disconnects the call. Then they tell me my loan is increasing with each payment made. Call centre staff are rude and have no idea about finance or how to read their own statements. Information on my own loan has to be through their call centre and then you have to wait a… Read more

minimum of 48 hours for a computer generated statement that they can see on screen when they give you misleading information on the phone when they do actually take your call and that's IF they actually send it. Steer well clear of this company if you can. I am in the process of refinancing and they can't even give a correct payout figure.

Crap client service not answering the call/phone – No service at all, not returning you calls, not sending statements, but if you stop paying then they call you to tell you that you will now be charged more money. Lol stop the direct debit and then they can take the car for all that I care or see me in court

Don't touch them with a 10 foot pole – Complete lack of transparency and love making you jump through hoops. My personal information was entered incorrectly at the beginning of the loan, and trying to get this fixed has been an ordeal, being sent back and forth between different departments - and all I wanted was a statement (yes, you have to personally request this, there is no way to view this on your own) so that I can pay this loan out and escape them. Show details

Scammers – I declined to enter a contract and was assured that because of my decision my credit score would not be impacted however it was significantly. Also lied to about contract information as they wanted my house as equity against a minimal car loan which I refused as only expressed interest in the % on repayments which was more than double what I found… Read more

with a legitimate company who also didn't want any equity due to my circumstances and excellent credit score prior to these thugs lying through their teeth. Absolute disgrace that a company can operate like this. Regardless of time or cost to myself this will be rectified.

High Interest Rates, Terrible Customer Serivce – They have terrible interest rates and even worse customer service. I was with them for 9 months and never once received any communication by post or email. I rang them, was on hold for 20 minutes only to discover that you must call them every-time you want a statement, and you guessed it wait 20+ minutes on hold. They have no electronic means of… Read more

you checking your own account and don't send out statements unless you ring and ask them. I'm on hold again now, it's been 21 minutes so far, still waiting. I am trying to find out if they have stopped my directed debit as I've had the loan paid out and re-financed with someone who can actually look after their customers.

Shocking service – Was approved for loan but trying to get statements from them is like pulling out teeth, can never get hold of them and they have now started pulling extra payments out of my account without contacting me even though I am months ahead on my payments! Have found a website to make a complaint https://www.afca.org.au/ Show details

Poor customer service – Worse company ever. Very high interest rate and poor customer service. They never send you statements and still refuse to send statement out even if you request one . I phoned them on three different occasions requesting for my motor loan statement and they never sent me my statement. I will never recommend this financial company to anyone. Show details

Beware – Was approved for a loan and was told the money would be in my account within days! Organised a car even put deposit down then find out days later there was a slight issue on there side ! which then they tell me the loan was unsuccessful until i give more documents and too even get car insurance on the car before I purchase it! How can that be… Read more

done if the cars not mine yet ! Seriously I would not even tell my worst enermy too get a loan from these idiots ! They have no idea !!! No phones skills either ! I could go all day !! But waste of my time !!!!!!!