Latrobe Health Services

Latrobe Health Services

 Verifiedlatrobehealth.com.au
Latrobe Health Services
2.6

38 reviews

PositivevsNegative
37% · 1423 · 61%

Claim Resolution Time
  • <1 week
  • 2-4 weeks
  • 1-2 months
  • 3+ months
Claim ApprovedYes · No
Value for Money
2.4
Transparency
2.3
Customer Service
2.4

Reviews

38 reviews
38 reviews
Never again
Never again3 posts
 
Customer Service
Sophie
Sophie
 

Exceptional Service from Nurse Judi Hill

Nurse Judi Hill from the Latrobe University Medical Centre in Bundoora was absolutely fantastic! Her proficiency and knowledge made the process of completing my immunisation and health records for my placement with Latrobe incredibly smooth and hassle-free.

If you need medical documentation completed for a placement, Judi is the go-to person without a doubt. She knows what boxes to tick and ensured everything was done quickly and efficiently. Not only that, but she also identified a vaccination that had been missed in my previous two GP appointments at another practice.

Save yourself time and effort, and go straight to Judi. You won't need to see anyone else! Highly recommended. Show details

Slm
Slm13 posts
 

WORST EVER INSURER. Thefts - they cover NOTHING despite high premiums

I have no words for how entirely useless La Trobe Health is. They don't even cover the services that are legally written into their T&Cs. In the 24 months I have been with this provider, I have paid thousands in premiums and been covered for less than a couple of hundred dollars. I'm considering going to the consumer rights board as this feels like theft and illegal behaviour.

Do yourself a favour and stay away at all costs. Show details

JSmith
JSmithGreater Melbourne (Inner), VIC22 posts
  Verified
Shane A.
Shane A.Metropolitan Adelaide, SA2 posts
 

Stay away from this health fund!

I have lost count of the number of negative experiences I have had with this disgraceful health fund. If you join this health fund you will live to regret it trust me! I am not leaving this health fund I am running away from it. Show details
Warren and Val
Warren and ValGreater Melbourne (Outer), VIC8 posts
 

Pleasantly surprised by how good

As seniors who have always had hospital and extras cover, we were very frustrated with the increasing cost and the minimal reimbursements received from other funds. We were with Medibank and grimaced everytime their stupid ads came on television knowing the cost was being paid for by our premiums. We decided to try Latrobe as a not for profit provider and have not regreted it. We have saved around $100 a month in premium cost for equal or better cover. The claim process is online and very simple. Our claims to date have all been paid within 3 days. In particular, we have had a few telephone interactions and these have been great. Their staff are friendly, well trained on their processes and have always called back or actioned as promised. Show details
MrDog
MrDogGreater Melbourne (Outer), VIC17 posts
 

Strange tiers of service

They advertise various levels of "extra" coverage - as is normal. The Intermediate level ones provide cover for Exercise Physiology. The "Premier" level (advertised as "Comprehensive extras cover with our highest level of benefits") does not, as I just discovered to my cost.
After 10 days of being "in mediation" there has been no response so I am now publishing this Show details
Katrina Parris-Stephens
Katrina Parris-StephensSydney, NSW3 posts
 

Great cover

I have been with LaTrobe for Extras Cover for four years now. I used to be with Bupa and my family have been with HCF and Medibank Private. In comparison Latrobe pays the highest rebate for services. I have never been refused a claim. The claim process is easy.If I need to call them, the experience is great. Fast , efficient, informative staff that also local people who understand high level of customer service. Keep up the good work LaTrobe Show details
Value for Money
mike
mikeCentral Highlands and Goldfields, VIC9 posts
 

A very friendly and stress free service that I have been a member of since 1982

I have been a very long time member of this service and have really found the service and support excellent. First the advice over the phone has always been sympathetic and useful. Secondly, and most importantly, when I have made claims, and there have been a few for surgery and so on, the whole process has been perfect from my perspective. Latrobe is not the biggest provider in Australia but I recommend them for service and support. I've never had the hard sell, never had to worry about a claim, never had to stress about trustworthiness. Big is not always best, and this service is a good example.

Recommended with genuine enthusiasm.

Mike  Show details ·  1

Jonathan Phillips
Jonathan Phillips
 
Jan
JanMetropolitan Adelaide, SA
 

Not Happy Jan!!!

I was convinced by an I-Select representative to change over to Latrobe Health in 2018- yes the premiums are cheaper than BUPA, however the customer service in not great. It's the first time we have had to use it and both my husband and I have now been sent to the debt collectors for failure to pay accounts which were originally submitted in September and October 2020 - I still haven't seen any money for mine and have had to resend the paperwork - twice now!! and pay tow lots of additional legal fees which I was advised verbally that they would reimburse us for - hasn't happened! Show details
Value for Money
Customer Service
Robbie S.
Robbie S.2 posts
 

Rude staff. Stay away

I do not appreciate being called and being told you require additional information to transfer my membership. Then provide an identity check. To be interrogated by your rude staff as to what "you" have done wrong. And when I push back and question whether this is information to cancel my membership or for internal purposes. I get the response " they are simply questions I do not understand why you can't answer them" really really. Don't waste my time, tell me the exact reason for your call don't crap me and don't be rude when I exercise my right to privacy and information retention.

You should question your customer service engagement and respect your customers right to privacy and right to transfer health funds.

 Show details

Meray E.
Meray E.Sydney, NSW
 

Absolutely lemon

I was upsold and convinced to leave HCF to move to Latrobe to their most expensive Top Extras product. I was told it would provide premium claims services on lifestyle benefits like massage. As soon as I went to claim, the providers who previously accepted HCF for me couldn’t accept Latrobe. What’s the point of a premium policy when you can’t claim! I was sold an absolute lemon. I’ll be returning to my cheaper HCF product which I can actually use! Show details
Customer Service
Latrobe Health Services
Latrobe Health Services   DM   
More

Hi Meray - we're sorry to see you go, and to hear the claiming experience was a little harder that it should be for you. Thanks again for the feedback. Kate

Ronza HANNA
Ronza HANNAVictoria2 posts
 

-0* for there service

Needed to re-join again, and i had to beg them to do it, and they were been Such punch of [removed] to me & saying NO we can't do it when they re-join my sis couple of days ago. They lost me and all my family as members of them. Needed to speak to the manger they wouldn't let me, NEVER AGAIN and i will spread my experience around. Show details
Catcher
Catcher11 posts
 

Still waiting for claim to be processed 6 weeks later

Latrobe is like a health fund 15 years ago. Have to submit claims via snail mail. It’s been over 6 weeks and I am still waiting for my claim to be processed. I called them about this and apparently there is a backlog. Save yourself the hassle and go with another fund that provides online claiming. Show details
Value for Money
Transparency
Customer Service

Questions & Answers

John R.
John R.

reimbursement on cataract operation

rosie
rosie

Do you cover rehab after an operation I am on top cover

Latrobe Health Services
Latrobe Health Services   DM   
Thomas Strafford
Thomas Strafford

Do latrobe cover breast reduction in there policy

See all Latrobe Health Services questions

Details

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Contact info for Latrobe Health Services

Mon8:30 am - 6:00 pm
Tue8:30 am - 6:00 pm
Wed8:30 am - 6:00 pm
Thu8:30 am - 6:00 pm
Fri8:30 am - 6:00 pm
SatClosed
SunClosed
  • AHIFC: LHS

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