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Latrobe Health Services

Latrobe Health Services

2.5 from 28 reviews · View Statistics

Reviews

2.5

28 reviews
  • Value for Money
    2.0 (7)
  • Transparency
    1.5 (4)
  • Customer Service
    2.0 (7)
  • Claim Resolution Time
    • <1 week (2)
    • 2-4 weeks (1)
    • 1-2 months (1)
  • Claim ApprovedYes (0) · No (4)
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Rude staff. Stay away

published

I do not appreciate being called and being told you require additional information to transfer my membership. Then provide an identity check. To be interrogated by your rude staff as to what "you" have done wrong. And when I push back and question whether this is information to cancel my membership or for internal purposes. I get the response " they are simply questions I do not understand why you can't answer them" really really. Don't waste my time, tell me the exact reason for your call don't crap me and don't be rude when I exercise my right to privacy and information retention.

You should question your customer service engagement and respect your customers right to privacy and right to transfer health funds.

Value for Money
Transparency
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Meray E.

Meray E.Sydney, NSW

Absolutely lemon

published

I was upsold and convinced to leave HCF to move to Latrobe to their most expensive Top Extras product. I was told it would provide premium claims services on lifestyle benefits like massage. As soon as I went to claim, the providers who previously accepted HCF for me couldn’t accept Latrobe. What’s the point of a premium policy when you can’t claim! I was sold an absolute lemon. I’ll be returning to my cheaper HCF product which I can actually use!

Value for Money
Transparency
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1 comment
Latrobe Health Services
Kate S.Latrobe Health Services

Hi Meray - we're sorry to see you go, and to hear the claiming experience was a little harder that it should be for you. Thanks again for the feedback. Kate

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Ronza HANNA

Ronza HANNAVictoria

  • 2 reviews

-0* for there service

published

Needed to re-join again, and i had to beg them to do it, and they were been Such punch of [removed] to me & saying NO we can't do it when they re-join my sis couple of days ago. They lost me and all my family as members of them. Needed to speak to the manger they wouldn't let me, NEVER AGAIN and i will spread my experience around.

Value for Money
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Catcher

Catcher

  • 4 reviews

Still waiting for claim to be processed 6 weeks later...

published

Latrobe is like a health fund 15 years ago. Have to submit claims via snail mail. It’s been over 6 weeks and I am still waiting for my claim to be processed. I called them about this and apparently there is a backlog. Save yourself the hassle and go with another fund that provides online claiming.

Value for Money
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Sam

SamGreater Melbourne (Inner), VIC

  • 3 reviews

Panic Attacks When Trying to Claim

published

Horrendous product knowledge. The goal posts continually changed when claiming for services i had claimed prior. Continually changing descriptions of the same service to suit the criteria. Don't bother folks

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Tish B

Tish BGippsland, VIC

  • 3 reviews

I would never consider going anywhere else!

published

Customer service is excellent. They are very clear and transparent with all of there products. They have a fantastic range of products to suit everyone. When I called the call centre I didn't even have to wait. My call was answered in less than a minute.

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Tim

TimSydney, NSW

Very disappointing, will be switching insurers very soon

published
Value for Money
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Happy customers

Happy customersberwick melbourne

  • 14 reviews
  • 1 like

Absolutely Fantastic

published

Having become very dissatisfied with our health fund provider, we started to research various more-favourable options when we came across Latrobe Health Services (a not-for-profit organization). It proved to be the correct choice as my wife needed a very serious operation soon after our membership commenced, the staff clearly explained the policy's conditions and, importantly, we saved a considerable amount of money both in contributions and medical costs. Both my wife and I can highly recommend this health fund.

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no problems

published

5 years away from medibank great service,not 1 problem ,have been in hospital quite a few times &just sign the form and its all done. i have hospital only & its fantastic, i cant comment on extras as i dont have them. i have hospital only & i think its a great service & its very well priced. highly recomend

Insurance claim madeYes
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susan

susan

  • 2 reviews
  • 1 like

Great Service

published

I started my policy knowing i was wanting gastric bypass surgery. The staff put me on the right plan, gave me great advice and spoke respectfully to me whenever i made inquiries. Just over a year later i had the surgery and was covered for everything while there. I honestly believe I have come out even on the costs and never got any problems when making claims. Thank you Latrobe for your professional, reliable service.

Insurance claim madeYes
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Rach

Rach

  • 2 reviews
  • 1 like

Poor follow through

published

Poor customer support- take too long to deal with queries - when a payment didn’t go through they were inflexible and wouldn’t reconsider despite trying to address this with them

Insurance claim madeYes
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Don't Do It

published

Cancelled policy but wanted to reinstate it during the allowed 30 days - spoke to a "consultant' and was promised a return call the following morning to organise direct debit - instead I find $375 gone from my account without any notice. Rang re the debit and was told they couldn't refund it entirely because I had to pay arrears, I understand that but would have liked the return phone call to organise this as promised as I am currently on reduced salary and this has left me nothing in my account. Back to Medibank Private I go and will gladly sit through their waiting periods!

Insurance claim madeNo
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Michael

MichaelEast Gosford

  • 2 reviews
  • 1 like

Have had no issue - Service great and they pay what they say they will pay

published

Can't believe some of the negative reviews. Been with them for 2 years - had 2 "major" claims as in surgeries by family members. Absolutely no issue - covered everything their document said it would. Had many many extras claims all paid as agreed and within 48 hours.
Are some of the people complaining either trying to rort them or claim things that the contract said was never covered?? Just can't rationalise the complaints with my experience.
As with any fund - join them but read the contract so you understand what you are buying. Same as any purchase, check what you are buying.
Would recommend them to anyone. Experience has been basically faultless.

Insurance claim madeYes
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Unsatisfied

UnsatisfiedVictoria

  • 2 reviews

Highly incompetent ..

published

Decided to transfer my Medical Insurance to this lot; what a disaster!
"Consultants" obviously poorly trained, rude, and generally unhelpful.
Avoid at all costs.
I quickly went back to Medibank Private; phew!

Insurance claim madeNo
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Mousky

MouskyMelbourne

  • 3 reviews
  • 3 likes

BEWARE so much out of pocket costs

published

They hardly cover any of the costs for procedures. I pay a premium for health cover only to find out I'm out of pocket another $600. So that makes me contributing $2,300 and they contributed $988. What is the point of having private health?!

Insurance claim madeYes
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Snowyowl

Snowyowl

  • 22 reviews
  • 21 likes

Security Conscience They Don't Have A Clue

published

My review is more about their procedures. They recently wrote to my husband and I to inform us they are now direct debiting our contributions from our bank account. Ok I needed to know that NOT we went into the office to organize this so a letter to confirm was unnecessary. The stupidity does not stop there in the letter they put our bank name our bsb and account number. To say I am upset is an understatement.

Insurance claim madeNo
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Top cover but will not pay out!

published

I pay top cover every month for the past 2 years, I called numerous times to ensure I am covered for my operation. Now I have it all booked in and sent them a quote and they say they will only pay $200 towards a $7000 operation!

Do not buy from them! Wish I had gone with anyone else! So heart broken!

Can you believe that if you need your car fixed it would have more cover then a human being! What is the world coming to!

Insurance claim madeYes
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pefect cover for our needs

published

very satisfied, we have had all questions answered in positive manner
have been in health service since the change over from the Yallourn medical fund ,having top cover and no excess to pay
when diagnosed with 2x breast cancer&lymphodma they were very helpful in assisting with funds to assist for required medical garments

Insurance claim madeYes
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highly recommended

published

I highly recommend Latrobe. I have used them for obstetrics and ENT surgery. Friendly and helpful when I have needed to call them. Never a problem. and cost effective. Policy is straight forward and is very good value.

Insurance claim madeYes
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Stay away from this fund!

published

I have been insured for 10 years Top cover with LaTrobe - never made a claim. Last week I was diagnosed with cancer and the treatment my dr recommended they wouldn't cover. When I queried it with them I got a standard letter containing research on how this treatment was not that successful in malignancies. However my Dr says this is my best chance - so clearly they think is cheaper for them if I die

Insurance claim madeYes
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Page 1 of 2

Questions & Answers

John R.

John R.asked

reimbursement on cataract operation

No answers
rosie

rosieasked

Do you cover rehab after an operation I am on top cover

1 answer
Latrobe Health Services
Kate S.Latrobe Health Services

Hi Rosie. We do offer rehabilitation for our top covers - but would strongly recommend that you give our member service consultants a call on 1300 362 144 before going into hospital to talk through your specific situation. Kate
https://www.latrobehealth.com.au/globalassets/policy-documents-for-oms/factsheets/gold-hospital.pdf

Thomas Strafford

Thomas Straffordasked

Do latrobe cover breast reduction in there policy

No answers
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