Excellent service – Leaptel help us set up our nbn,all the way,and atleast they are Aussie's guys that you can understand,very impressed with the service,we give them a 10 stars if we could we highly recommend them....
- Connection Type: Wireless
- Start Date: January 2022
Total satisfaction! – I have been with Leaptel since gaining NBN connection and have been impressed with the service provided. I have always had a prompt response to any problem and help is provided in a friendly and intelligent manner. I recently had a problem with my modem signal degrading and talked to them about the problem on Tuesday. My new modem arrived today (Thursday), ready to be plugged in. Can’t ask better than that!
- Connection Type: FTTP (Fibre to the Premises)
- Start Date: March 2020
Hi Tracey, Thank you so much for taking the time to leave us a review. It's great to hear that our team was so responsive and able to assist you so quickly in identify the need for a replacement modem and that we could get it out to you so quickly. Our goal is for our customers to always be able to speak to us with minimal waiting times and to identify and resolve the problem as soon as possible.
If we can help you further please let us know.
Warm Regards, Chris
Top shelf customer service and tech support – Can't rate Leaptel highly enough - wish there was 10 stars. Excellent Service, Excellent tech support, Fantastic Australian (Melbourne) support I have had multiple relocations for myself and my parents and Leaptel were so helpful every time. I have had numerous dealing with Jon and Rob and their knowledge is outstanding, and fixing issues was no problem to them. I have, very reluctantly, moved to another ISP for 12 months, but will definitely move back when the contract is over.
- Connection Type: FTTN (Fibre to the Node)
- Start Date: November 2014
- Contract Type: Month-to-month
- Data Type: Unlimited Data
Hi Stephen, Thanks for taking the time to leave us a review. It's been great having you and your parents as customers and I know our team have always enjoyed assisting you each time.
We do hope you will give us another look once your new contract has expired.
Kind Regards, Chris
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
Hi Tony, Thanks for taking the time to leave us a review and for your ongoing support. Please let us know if we can help you at all.
Kind Regards, Chris