I have had the most wonderful experience with Leaptel and so have taken the time to leave the team the feedback they deserve. Let me tell you why -
I bought a property in August 2019 last year and have been trying to connect to the internet ever since. I contacted a handful of internet providers. A number of them said that they could not service my property because NBN was yet to be installed in my area. 2 internet providers said that they could service my property and deducted the initial funds from my account only to perform secondary c...hecks and realise that they could not service my property because NBN was not yet ready in my area, ADSL could not be installed and / or there was no existing infrastructure. This then resulted in me needing to chase up a refund and, in the case of one provider, having to return a modem that had already been mailed to me. An annoyance and an inconvenience, to say the least. I then realised that my property may require Opticomm instead - this is arguably something that the other internet providers should have been able to tell me. I then began searching for Opticomm providers. All of the providers had quite poor reviews well, that was until I came across Leaptel. The vast majority of reviews regarding Leaptel were positive and most of the reviews that I came across (good or bad) had a response from someone from Leaptel. This was unusual and a pleasant surprise.
Amazing service and speed
Rang Leaptel in morning and was on line within few hours. Service was amazing and their plans offer value for money. I am in my 60's and set up of own modem was made easy by understanding staff.
UltraFast connection to Leaptel, Bandwidth guarantee is legit, always within 5%
From start to finish, I'm still amazed at how quickly and efficiently you guys get the job done. I recommend you to everyone. Install was quick, information from sales team was great, even support on the night of install was fantastic. I have worked in IT for over a decade and something happened that has never happened before. I was calling their support line a few minutes before close for a firmware update, decided no one was going to be there and I hung up after 2-3 rings, 1 minute later I received a call back from their support team who help...ed me and sent a followup email with the firmware attached. Amazing! This is the second time I have signed up with Leaptel, first time I signed up on Sunday, received a modem on Tuesday and connected that same week on Thursday. After moving house, The process was even quicker. After Opticomm connected my premises, Leaptel connected me on the same day!!! Unheard of! Really couldn't have wished for a better internet partner. Have a great day.
2 years and still going strong!
Moved to Oran Park in December 2017 and chose Leaptel for OptiComm and was absolutely amazed by the consistent quality! Barely any problems at all, activated in a really short time and still reach about 93 mbps down/37 mbps up on the 100/40 plan.
- Verified customer
Fantastic Customer Service
We recently switched to Leaptel after a terrible experience with Fuzenet. The customer service has been outstanding and a huge shout-out to Rob in technical support - whatever they are paying you is not enough! You are amazing! Keep it up Leaptel!
Aussie customer service. Internet is amazing. Very friendly
Used to be with Dodo and their customer service (in the Philippines) was a disgrace. I really recommend Leaptel and the Opticom Network. Customer service is amazing and nothing is a hassle. Nick from Billings provides extensions when it's needed. Always there to help and they are Aussie owned. They speak our language. Furthermore, the internet has been amazing. Really cannot complain at all.
Amazing customer service
Have been with leaptel for about 2 years now. Moved to a (regional) area that had FTTN NBN access but limited else, and leaptel had good reviews, and I saw the owner was active on the whirlpool forums responding to issues which I liked, so I bought my NBN plan from leaptel. I certainly haven't regretted it.
I've had a number of NBN related issues including setup (NBNco initially refused to connect the property as it hadn't been on NBN before and the number of the landline wasn't known), dropouts, line faults, etc, but throughout all of it the...Leaptel reps have been fantastic to deal with. When you call them you get put onto a human within 10 seconds, and their customer service reps in my experience are always technically qualified - you don't get transferred around. The person who answers your call can generally help out with your problem. Any problems I have are always actioned/fixed extremely quickly, and they are always professional and knowledgeable. I'd never use one of the major brands for internet again. The internet itself does what it says on the can. I've always achieved within the specified speeds, and the extra $10 for unlimited data was extremely worth it.
After my 3 year with iiNet aways received disconnection, slow internet, could not open Youtube, pay $89.90 250GB 100/50Mbps I had enough with them, I am paying the money for nothing, so I switch myself from iiNet to Leaptel, I am so happy for my decision it is the BEST internet!! paying $89.95 for my 500GB 100/40Mbps FTTH, never have disconnection , slow internet and another issue, internet is very reliable, very fast, customer service is great, very easy to set-up, internet speed is as advertised, if I would be able to choice again I wished I ...know Leaptel earlier, so I don't have to waste my money for nothing with iiNet. Strongly recommended leaptel to everyone! The most reliable internet provider, great customer service, great vaule/speed.
- NBN 50 (Accelerated)
- Verified customer
So far so good
Nice and fast.
Getting a solid 46mbps
Yet to test the internet in peak time but I shall do tonight.
Really friendly and helpful staff members.
Easy instructions for setup.
Using a BYO modem Netgear D6300
(Update) speeds a solid at night in peak times as wel hitting 46mbps
- Verified customer
After reading the mix reviews online and among different provider. I took the punt of going with Leaptel and the journey has been over 5 months without any disruption and great service.. Customer service has been amazing and always helping..
Only Con- Bit dearer compared to NBN..
Great service also excellent customer service!
They have a good service and also good plan! But I actually wanted to compliment them on their customer service or customer support. Had a dealing with a gentleman called Robert which he helped me from the start to the success of my internet connection. Good Job
Leaptel wifi service has been terrific for the 4 months I have had it. Netflix never buffers and I get great coverage everywhere in the house. I have only had to call up once to talk about a billing inquiry because I thought I had setup direct debit. The person I spoke to was very helpful in getting direct debit setup.
Ozzie Ozzie ozzie
I've been with Leaptel for the last 12months without too much issue. I have some errors that disconnect my online game play but it hasn't bothered me too much to warrant touching base with tech support (highly likely it's due to me not setting up the ports on my modem) but I digress. The reason for this review is I've recently been looking at NBN plans for my little sister and after trying to find what I thought were nice, cheap plans I decided to call the tech support line (let's be honest, the only time you'll call your internet company is wh...en something has gone awry). So I decided to check each companies tech support line. First company I was on hold to for over 5mins so I hung up. Second company I called I was given an audio notification that I was 46th in line to speak to someone (ain't nobody got time for dat). Third company I called I was told I was 24th in line. I was starting to have my doubts about maybe picking a night where everyone was having issues so I called Leaptel. In less than a minute and a half, not only had I been answered (on ya Jon, 2 thumbs up bud), but I'd also had the time to explain my phone call (and thank him for understanding that I was not actually calling for help but rather to check that they live up to their aim of unrivaled customer support) and hang up. I cannot rate this company high enough.
- Verified customer
Extremely slow internet
I was with Leaptel for nearly 2 year. Download speeds are extremely slow on peak hours and Service drops out at least a few times a day. I thought this was inherent to all opticom services. But recently I changed over to a different service provider. Now I realise how poor Leaptel service was. Only good thing about them is having a local support desk who are willing to help. But can't help you with the extremely slow internet.
They are a greedy vendor who will hares you to get the last $ they can get from you. I was on a monthly plan and discon...
Dead set best provider!!
Refreshing to see an ISP that cares about its customers and service so well. They provide honest assistance, quick activation and just all round winner. Cant go wrong picking Leaptel :)
This company is amazing!
I placed an order for the 100/40 plan on Wednesday. A service rep called me on Thursday to finalise connection details. Mt modem came in today (friday) and internet is up and running at max speeds. What more can you ask for.
Leaptel are the best
I have been a customer with Leaptel for the last two years and have found there customer service to be perfect. Their internet speed is as promised , I have never had a drop out with them ( at least not that I have noticed . Dealing with their customer service consultants is very pleasant and prompt action .
They may not be as big as some of the other big players but the big players can learn a lot from Leaptel .
- NBN 50 (Accelerated)
- Verified customer
Excellent speeds and service
I am super happy to have Leaptel as my internet provider for the last two years. We have NBN fibre to the node at our premises and were expecting the worst but with Leaptel we've always received good speeds and when the underlying NBN technology has had issues Leaptel has been great to deal with. The one time it went offline for a prolonged period, we contacted Leaptel (no wait time on the phone), they advised an NBN technician would need to come out. Received an SMS advising a technician from NBN would attend the next day in the afternoon. Tec...hnician came out from NBN, arrived on time, and had us back online after redoing some wiring in the street. Leaptel then followed up to ensure everything was going well. That sort of dedication and attention to detail is hard to find these days, particularly in telecommunications and more than justify's their claims of being a different sort of provider.
John provided the best customer service
Opticomm is absolutely terrible, if there is a way to avoid the set up I would. John from Leaptel helped so much and was patient during all the phone calls!
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Questions & Answers
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at email@example.com. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
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