Set up a new OptiComm connection. Rob and Katie were so helpful I didn’t even look at other providers. Fuss free and prompt service with all my questions answered in a friendly manner.
- NBN 25 (Pronto)
- Verified customer
Frogtastic Customer Service!
Asked to downgrade my plan by email to the Support team - Senthoo was very efficient, actioning my order and replying to my email within 30 mins.
My internet has worked almost flawlessly for over a year, was great while I worked and studied from home during COVID.
Wonderful, keep it up!
Reliable & excellent customer service
Been through 3 internet providers and Leaptel is by faaar the best. Fast speed and rarely have a problem. I called up yesterday for technical help(first time in months) and Lachlan from support team was amazing. Patient and willing to help with whatever I asked. Thank you sooo much!! Happy customer indeed :)
Reliable and outstanding customer service
Setting up internet at my new place was a very easy process with Leaptel and the customer service was excellent. Rob from the technical team was very understanding and provided all the information I needed to set everything up in the most ideal way and he also helped me set up my home phone connection correctly.
Perfect nbn hfc connection
Leaptel does fix connection speeds im on hfc and had issues Leaptel fixed it now i can stream 4k movies on 4 devices and gaming online no buffer or lags or drop outs. Im happy im staying with leaptel
Great customer service
Lachlan in support was awesome ! We never have an issue with this service provider :) Speeds are reliable and the price for the service is competitive. Thank you for a seamless connection.
Reliable and fast service
Moved into a new place and got the internet set up through the chat service, the customer representative was excellent. Lachlan provided all the details I needed to get the service-connected and answered all my questions.
Leaptel has been fantastic. Went from good cable to NBN & very happy. The Leaptel team even helped me get the wifi to far to reach places including the granny flat :)
Great customer service, reliability and speed
I never imagined I'd be leaving a review for an ISP (they're all rubbish right?) but I have been pleasantly surprised with Leaptel. I moved into an lbnco address about a month ago and was having a terrible experience with another ISP that I won't name. I moved to Leaptel on Thursday last week and all my problems disappeared. Speed is where it should be day and night (normally just under 100Mbps), dropouts vanished, and now I'm dealing with local Australian based support.
Oh and I'm paying exactly the same price I was with my old provider who had off-shore support and a terrible experience (and who blamed lbnco the entire time for the issues).
Thanks so much to Brendan and Blake who answered my questions and handled my order.
Excellent customer services
Real speed and excellent customer service online! It took less than a day from placing the order online to confirming the payment over the phone and then installing and using it directly. Especially the installation process, anything you didn't understand could be solved through their online enquiry service, which took 10 minutes and you were ready to use straight away.
Real speed , easy start up and supported customer service.
Leaptel will be my forever opticomm ISP. It only takes me 1 day to start up. Customer service is fine. Most important is the speed are real 90Mbps. I have tested from my IPhone, tablets and pc. All 80-90Mbps with 5ms ping. Fantastic!
The reviewer stated that an incentive was offered for this review
Best Customer Service Ever
I joined Leaptel earlier this year after problems with my previous ISP. The change was a breath of fresh air! I was barely on hold on the phone before I was talking to a local employee who was able to answer all my questions and concerns quickly and provide any extra detail or information I was after. It was a super positive experience. I haven't had any problems, but I don't dread calling even if I did because I know I will have a knowledgeable person on the phone able to provide me with any information I need. Their on hold music is more groo...vy than another other provider, but I have never been on hold long enough to enjoy it! I haven't had any connection problems, joining was easy and pain free and I was connected without any hassle. 100% would recommend to friend or family. In fact, I already have!
High speed and quality always
I have been using Leaptel for my internet for over 6 months on LBNCo and it has been great. I have always been getting my speed when I test and it has been super reliable. I had to call up once to fix up my direct debit (forgot I could use the portal) and got straight through with no wait time to someone in Australia. Refreshing change from dealing with other internet companies where everyone is offshore and sometimes difficult to understand.
Can't recommend them highly enough.
Thank you already
I moved to Leaptel after continued dissatisfaction with my former ISP. Customer Service was non existent, helpfulness a foreign word. I had already organised a new connection with Leaptel when I came home to another internet outage. Usual thing "incorrect username or password". After several attempts, using the correct information, I rang the ISP. After a 15 minute wait, I was disconnected after advising my account details. Another 20 minute wait followed before I got to have a 25 minute conversation which went precisely nowhere to restoring t...he service and a very poor apology to terminate the call with the promise that someone should get back to me in the next few days. I rang Leaptel on the off chance that the connection was set up. It was and I have a great conversation with Katie and the connection details relayed and successfully set up. So far, I have had more positive experiences with Leaptel than I have the whole time I was with my previous provider. Thank you very much
- Verified customer
Customer service by Leaptel
Customer service has been exceptional by Leaptel! I had constant dropouts for months (was not a Leaptel issue, but an Opticomm unit issue) and Leaptel continued to support me throughout that time so that They could get to the bottom of what was happening.
I mainly dealt with a representative by the name of Rob P and his service was exceptional. He showed empathy when I was frustrated and took it upon himself to monitor my internet dropout frequency so that I didn’t have to constantly call Leaptel when there was an issue.
This issue has now been resolved. One of the best customer service that I have experienced!
Amazing customer service
The customer service team was excellent from the very beginning. All my queries were answered and they were very thorough in doing so. Shout out to Katee, Brendon, Robert and another team member who I talked to on the phone, I didn’t manage to catch her name, but she was the most amazing of all. I would give 10 stars if I could. Thank you!
While for the most part it is good, internet connection is now increasingly becoming unreliable with frequent dropouts. So while it is on, it is good, however the dropouts is happening way too much. I am getting speeds of anywhere from 0.4 to 52 speeds for 50/20 plan. My ookla speed test often registers speeds at 20 mbps. I was also very unhappy with the lack of customer care on their part. A few weeks after signing on, the plan changed for which I was eligible for an upgrade. No advice, no email, no information given. It has been well over 2 y...ears that I could have potentially enjoyed higher speeds. While they are pretty switched on following up on missed payments, they don't generally care if you are "overpaying". Pretty disappointed. Customer service is generally helpful - although there was one rep I spoke to who was quite overwhelmed and unable to sort out the issue.
Impeccable customer service
Our NBN services been consistently reliable since we joined Leaptel 14mths ago. Whenever we have needed to chat with customer service, our issue has been quick to be addressed and they always follow up the next day when they say they will.
Great service, Support is fantastic. A****
have to say leaptel have never let me down. Connection is very reliable no buffering or drop outs.
Had one issue where my cable had broken due to twin boys... the staff was amazing walked me through each step to find the solution and checked each cable to make sure all was well. Quick and reliable. Im no computer nerd so really need baby steps and leaptel delivered excellent advice.
Fantastic Australian ISP with guaranteed speeds!
Been with Leaptel for well over 2 years now and not have only had one issue but that was an NBNCo thing and when I contacted the staff, I was pleased to see it was their local staff from Melbourne fielding the calls.
Always willing to help and the service is flawless!.
Questions & Answers
I am overseas and want to be connected when I arrive back in Australia in April. How long does it take to be connected? My Address is Rushall Park 10 McKean Avenue North Fitzroy.
I believe I've assisted you on the correct address via private message, but if you still need assistance with this address please let me know.
I am going into a new apartment in Nth Fitzroy in April and was wondering how much notice I need to give before connection?
Hi Jan - It depends on whether the address has the equipment installed or not. I would recommend talking to our team on livechat at www.leaptel.com.au and providing them with your address. They will be able to advise you on the timelines for activation and about the order process.
Given you're overseas and the timezones could be difficult, perhaps it would be best to email our support team at firstname.lastname@example.org. That way they can get back to you with detailed information.
We are however open Monday - Friday, 9am - 9pm AEDT and Saturday & Sunday 9am - 7pm AEDT.
Hi I am with Leaptel. I have not got my Netcom NF18ACV Router as yet but my service is up and running 25/5.
I would like to know when I received the Leaptel router if it is as they say simply pug and play. The kids really need the WIFI
Best to get in touch with us directly on 1300 205 327 or via livechat at www.leaptel.com.au so that we can look up your order and check about the status of that router delivery.
We aim for the router to arrive on or before the connection goes active, but there might be a delay on the delivery of the router by the courier company. This will need to be looked into when you contact us.
|Category||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers||Services and Internet Service Providers|
|Standard Monthly Price||A$59.95||A$69.95||A$79.95|
|Service Type||ADSL||Fibre and NBN||Fibre and NBN||Fibre and NBN|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|Data Allowance||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited||Capped/Fixed and Unlimited|
|NBN Speed Tier||12/1||25/5||50/20|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps|
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