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Leaptel Broadband NBN 25 (Pronto)

Leaptel Broadband NBN 25 (Pronto)

4.8 from 4 reviews · View Statistics

Reviews

4.8

4 reviews
5
(3)
4
(1)
3
(0)
2
(0)
1
(0)
  • Value for Money
    5.0 (4)
  • Transparency
    5.0 (4)
  • Customer Service
    5.0 (4)
  • Adequate Speeds Yes (4) · No (0)
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Kdb643

Kdb643Greater Melbourne (Inner), VIC

  • 5 reviews
  • 4 likes

Frogtastic Customer Service!

published

Asked to downgrade my plan by email to the Support team - Senthoo was very efficient, actioning my order and replying to my email within 30 mins.

My internet has worked almost flawlessly for over a year, was great while I worked and studied from home during COVID.

Wonderful, keep it up!

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeFTTP (Fibre to the Premises)
Start DateNovember 2019
Adequate SpeedsYes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeUnlimited Data
See all answers
1 comment
Leaptel
Christopher E.Leaptel

Best Customer Service Ever

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2020
Adequate SpeedsYes
Standalone or BundledStandalone
Contract TypeMonth-to-month
Data TypeCapped Data
See all answers
1 comment
Leaptel
Christopher E.Leaptel
Donna S.

Donna S.South East Queensland, QLD

Impeccable customer service

published

Our NBN services been consistently reliable since we joined Leaptel 14mths ago. Whenever we have needed to chat with customer service, our issue has been quick to be addressed and they always follow up the next day when they say they will.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeFTTN (Fibre to the Node)
Start DateJuly 2019
Adequate SpeedsYes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeUnlimited Data
See all answers
2 comments
Leaptel
Christopher E.Leaptel
Donna S.
Donna S.

Thanks Chris

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ebonflow

ebonflowNSW, 2489

  • 16 reviews
  • 17 likes

The customer service is excellent

published

We have fairly consistent and reliable service, the speeds are generally pretty good, still get the occasional short drop out but that's usually a switch the modem off and on again fix. The rare times I have had to speak to the call centre have been easy and painless.

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Connection TypeFTTN (Fibre to the Node)
Start DateMay 2017
Adequate SpeedsYes
Standalone or BundledStandalone
Contract Type24-month contract
Data TypeCapped Data
See all answers
2 comments
Leaptel
Christopher E.Leaptel
ebonflow
ebonflow

Haha funny you mention it, there was a short drop out yesterday! But it was just before I was heading out for a short time and it was back on when I got home so didn't need to call.

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Questions & Answers

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Details

Compare all 9 Leaptel
CategoryServices and Internet Service Providers
Standard Monthly Price A$69.95
Service TypeFibre and NBN
Packages AvailableBundle and Standalone
ContractMonthly and Set Period
Data AllowanceCapped/Fixed and Unlimited
NBN Speed Tier 25/5
Max Download Speed 25 Mbps
Max Upload Speed 5 Mbps
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