Worst service booking experience
We have a Freelander 2 we purchased in NSW. We attempted to get our car booked in for a service via the online booking tool. We entered all the required information, chose the next available day and advised what sort of service we needed. Entered all contact details and submitted our booking. On the day of the booking, my husband took the day off work to arrange this, arrived and there was no record of the booking and they refused to book us in! Disgusting! If you are going to use modern online booking tools, make sure they work!
Bought a car from interstate and was really pleased, upon arrival.
After initial anxiety of buying a car without seeing in person (right in the midst of covid 19), l was really pleased and relieved once it arrived, especially as getting close to $20k. The sales man Alan (lrish Guy) gave me a run down on the phone and it was pretty much as described, if not even better, once arrived. Had it for 2 months now and no probs whatsover, so overall l have to give them the thumbs up!
Not honest and upfront
Bought a Yaris from Lennock. I’m from Sydney so I did a FaceTime call with the sales man Alan. He mentioned that there was a dent on the Right quarter panel, but failed to mention that damage on the roof, the dent on the bonnet, dents in the Left front door, ripped drivers carpet. I drove to Canberra from Sydney to pick it up. He said it was serviced. I took it to my mechanic, and discovered the car was not serviced, plugs were old, oil was old, air filter was old, gear oil was old. The car stunk. I had it steam cleaned in Sydney. Terrible car that I was sold that would have had mechanical issues if I had not serviced it in Sydney. I would never recommend Lennock motors.
GOOD BUYING EXPERIENCE
We recently purchased a demo/used 2019 Range Rover Velar from Lennock Motors. Our buying experience was good. In particular Jessica went out of her way to help smooth the buying experience during Covid 19 restricitions. We are very particular buyers, we expect Jessica has never before dealt with such particular customers, nevertheless she dealt with us in a very professional, honest and helpful manner. We were able to purchase the vehicle without ever needing to go near the Lennock Motors Canberra faciltiy, Jessica drove the vehicle to us for t...he original inspection and test drive, then drove it to us for purchase handover. Though having no face to face dealings with Lennock Motors led to a few minor misunderstandings these were all corrected in a very professional manner. Thank you Jessica and thank you Lennock Motors.
Gavin Williams is rude and treats everyday Aussies like dirt
Unfortunately, his behaviour in a recent transaction ensured that I never buy from this dealership again. Hopefully, you will never have the burden of lining his pockets with your hard-earned cash.
Professional and reliable
I had to buy a used car after the hailstorms (and was not looking forward to it) and found a 2007 CX-9.
I dealt with Greg Higgs and he was the most professional, pleasant salesman I have ever dealt with. It was a great price but needed the fuel gauge and tachometer repaired. It turned out to be a bit more of a repair job than first thought but Greg didn’t hesitate to fix it and do the right thing by me.
He even loaned me a car for the time he had it.
I can’t recommend him highly enough and would certainly go back again.
It was a daunting thought to buy a car interstate. I emailed about a vehicle and got contacted by Billy. Billy handled my many queries with ease and accuracy. Many phone calls and honourable dealings later, we have the car and are very pleased with it. Billy did all he said he would and to do that, management must have supported him.
Good work team and thank you
100% Pleased with deal
Purchased a used vehicle from Lennock Motors Via Josh Wiscome,
& having driven it home over 600 KLMS it clearly supported every stated fact said to me by Josh. Add to that he knows how to deal with a customer. So should one be looking for used vehicle do yourself a favour & check out Josh @ Lennock Motors.
Deceitful operators. After travelling 2.5hrs on a Saturday morning and receiving a call on the way confirming if I was still coming. On arrival I took the vehicle for a test drive and after some further discussion agreed to purchase the vehicle if they undertook some minor repairs (tighten driving lights, replace a broken fog light etc).
I was then advised that these requests couldn't be undertaken as vehicle was being sold at "cost price"..............I thought this to be somewhat odd.
I was then told that if I wanted to purchase the v...ehicle that I needed to make a decision quickly as the vehicle was on hold to another buyer who was awaiting finance approval. I walked out. I was blown away with this awful tacit. Whilst gazumping is not illegal in Australia, I don't think it is professionally ethical.
I had dramas with my car whilst on a road trip. James and his team at Lennock Service (VW) bent over backwards to help out when no one else could/would. With no notice, and without a booking, he squeezed my car into his busy schedule and got us back on the road. Even had my car washed and vacuumed!
Easy interstate used car purchase
I recently purchased a used 2015 Mitsubishi Challenger sight unseen from this company and found them great to deal with. The salesman that we dealt with (James Battersby) was honest and very helpful throughout the sale and afterwards with coordinating to get the vehicle transported to the Gold Coast. When we picked the car up from the transportation company the car was exactly as described and we are very happy with the whole experience!
Thanks so much for your help James
The reviewer stated that an incentive was offered for this review
Very expensive annual services. I have Takata airbags the replacement of which keeps being delayed further and further, even though my car is 10 years old. On line chat service is useless, promising a call back which doesn't happen. Volkswagen were more helpful in the explanation for the delay. Not impressed at all with Lennock. I have been a faithful customer for 10 years but they obviously don't respect that.
Exceptional Sales Person and Great Team Work - Will go back again
I have Hyundai i30. I went to buy a spare part for it and I was approached by Chris (Casmious)! who asked if he can help. Despite the fact that I was purchasing a sma;ll cheap part Chris was genuine and helpful. He guided me to the right department and he made sure that my needs were attended to. He spoke to the Service Manager Michael Jurgens who helped me to install the door lock while I am fitting my tyres at the tyre centre. Also Lauchlan and Tiana from the tyre centre were professional, pleasant and customer centric. This excellent service...that I have experienced will encourage me to go back to service my Hyundai or to purchase a new car if the needs arise. The named personal managed to impress me and I walked out happy with the intention to go back again. Great team work that had to be recognised. Eddie Soliman
Purchased a used vehicle from Lennock Dec 2018. Despite patience and perserverance, sales person Jason failed to follow through on basics.
Agreed on tow bar and rear reflector, no response.... dismal
During the sales process lots of talk no follow through... frustrating is an understatement
Bought a 2013 Nissan Navara 3 months ago. The rego papers contained an error. 5 hours later fixed. A few weeks later, the aircon stopped working. I was told that it was a consumable. Three times back and a hole was fixed. I asked for a 2nd key. Two times back and I am told that the can’t code the key. 3 months later and I am told that the vehicle requires new disc brakes. The vehicle requires another wheel allingnment and no one knows about my extended warranty!! So much for a reliable dealership!
A used car dealer with honesty, sincerity, integrity & no Spin!
I purchase a used car ever 12-24 months due to the amount of Km required for work - so I have a bit of fun and vary lots of different types of vehicles for 30 years now.
I have had some great cars and some horror stories too. BUT In all that time I have never come across the degree of professionalism and real customer service as I have experienced on this occasion with Jason & his team at Lennock Used cars.
With all the silly season pressure on they instantly addressed a couple of small hiccups and hunted down the best real used car war...ranty insurance for my mechanical complicated 335i ride to suite me. Service like this I have not experienced since the 1980's Customer focus TQM management model. Will definitely come back for all my upgrades & recommend them to anyone who wants to know they will actually be listened to and looked after. The car sold itself - It is the customer service with up front honesty and integrity - no spin - no pressure - honest pricing - So impressed Im writing this blog strait after delivery! & Oh yes- car runs perfect too.
- Verified customer
Buy With Confidence
A great than you to Lennock Motors for the assistance and ease it was for my daughter to purchase a used vehicle from Lennock Motors. After discussion on the phone and a few more pictures via emails and the confidence gained talking to Alan Brown a deposit was placed on the A3 subject to inspection & finance. Finance, through another party delayed the purchase but they were patient & an NRMA inspection was not a problem. The two minor faults were fixed before I received the report. Lennock Motors picked my daughter up at Canberra airport took h...er to the car where Alan went through all the details & instructed her about the systems in the car setting up he phone blue-tooth & finally ensuring she was confident in the A3's operation before she drove the car to Melbourne. I must point out I am in Newcastle & my daughter is in Melbourne she viewed the car for the first time on the day she picked it up & was so happy A big thanks to Alan & the staff Regards Ron
As always incredible customer service
I had the pleasure of buying yet another car from Greg at lennock this weekend. I was treated with professionalism and courtesy and the process was seamless. Amazing loan officer Vickie treated us so well and am confident that this won't be the last purchase. I refer everyone I know to Greg. Thanks again.
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