Lennock Motors

We had a very disappointing experience with Kirsty at Nissan Motors Philip Canberra ACT. We arrived about an hour late to pick up the car, and instead of handling the situation professionally, she was extremely rude and began swearing at us over the phone. She also made false accusations, which made the whole experience even worse. Customer… Read more

service should be respectful and understanding, even when there are delays. Unfortunately, this was not the case here. I would strongly recommend others think twice before dealing with her.

Notice to prospective buyers: Do not place a deposit on a vehicle without first inspecting it in person. I paid a $500 deposit based on representations made by the salesperson. Upon inspection, the vehicle was not as described. Despite this, the dealership has failed to refund my deposit in a timely manner. Furthermore, I was subjected to… Read more

inappropriate and unprofessional conduct by the sales manager when I declined to proceed with the purchase due to the misrepresentation.

This conduct is unacceptable and raises serious concerns regarding the dealership’s sales practices.

If I could give 0 stars – Purchased a Polo gti on Friday - cash payment with a trade in. As soon as they got my money it was like I was dirt. Their management of the contract was a joke. They kept trying to change it after I'd signed it and verbalising things I said that I did not say. I received unsigned copies. Totally unprofessional. The finance person Vicky seemed… Read more

angry I wasn't taking out finance. I have no idea why I had to see him - they knew i was paying cash. Disorganised and unprofessional.

I have never seen anything like it. The car was supposed to be new but it must have been a demo. Filthy on the inside. Stored outdoors. Not cared for before sale. It was supposed to be detailed before I collected it but it never moved from the lot all weekend.

Other new cars (purple polo) had muck and rust? around the windows, damaged paint and other things that indicate they don't care about the cars they sell.

I got a refund. Having read the pertinent negative reviews about this business, I advise you there are better dealers who are professionals, and take what they do seriously.

Buying a new car should be a joyous experience, not one where you're made to feel like a liar or a cheat, when it's the other way around. I believe they stuffed up royally on the trade in deal and they tried to extort money from me, despite the contract not stipulating anything about receipts or timelines.

Dear Lennock, you cannot amend contracts after they've been signed unless the person is there with you to initial and note the changes. I set you up on Saturday and I was hoping you'd at least invite me in to do what is legally necessary to amend a signed contract. All parties signatures and initials should appear on the changes. Totally unprofessional of you Rick.

Very happy with pre and post-sale service – I recently bought a Range Rover from Lennock Philip ACT from SA. I dealt with Manas and Sue and found them both great to deal with. Manas was never pushy in helping me with the decision to buy the car. Sue helped me organize finance in a matter of a day or so after I had tried to jump through hoops with my bank. The result was a cheaper finance… Read more

rate and better terms than my bank could even come close to. We flew into Canberra on a Friday and had a few hours sightseeing before having a good night out in the city. The next morning we drove the short drive to Lennock Motors and met Manas and Sue for the first time in person. The car was everything described by Manas and we were very happy with it. After some short paperwork details, we drove away for more sightseeing that day, and another lovely evening in Canberra. The next morning we drove back to Adelaide and arrived home that night quite relaxed (car very comfortable). Since then I had cause to make a claim under the 3-month warranty, and the Lennock team reacted swiftly to effect the repairs through my local Land Rover dealership here in SA. There were no excuses, no arguments, and I was never made to feel like I was causing an issue. My plan is certainly to deal with this company again if I have the opportunity, and I must say it was worth the enjoyable trip to Canberra to buy our car.

A used car dealer with honesty, sincerity, integrity & no Spin! – I purchase a used car ever 12-24 months due to the amount of Km required for work - so I have a bit of fun and vary lots of different types of vehicles for 30 years now. I have had some great cars and some horror stories too. BUT In all that time I have never come across the degree of professionalism and real customer service as I have … Read more

experienced on this occasion with Jason & his team at Lennock Used cars.

With all the silly season pressure on they instantly addressed a couple of small hiccups and hunted down the best real used car warranty insurance for my mechanical complicated 335i ride to suite me.

Service like this I have not experienced since the 1980's Customer focus TQM management model. Will definitely come back for all my upgrades & recommend them to anyone who wants to know they will actually be listened to and looked after.

The car sold itself - It is the customer service with up front honesty and integrity - no spin - no pressure - honest pricing - So impressed Im writing this blog strait after delivery! & Oh yes- car runs perfect too.

I want to commend the service we have been provided by Lennock Hyundai. We purchased a Tucson Hybrid in September 2024. The salesman was Hugh McCormack and he made us feel very welcome and got us a very good deal on the new car and a great price on our trade-in. I had done a fair bit of research and know that we got a good deal. Unfortunately, our… Read more

new car has suffered some electrical issues that have meant that it has been back to the dealer on two occasions. While this is an indictment on the car, it has led to several interactions with the service team at Lennock Hyundai and particularly Michael Smith the service manager. Michael has been fantastic, he has worked to solve the issues and has understood and empathised with our frustrations. He is a great ambassador for the dealership and we thank him for taking the time to work with us on resolving the issues.

Great service - Highly recommend Lennocks – Bought a used Mercedes from Lennocks two weeks ago. Dealt with Luke in the used car area of Lennocks Hyundai and was very impressed with his service. He was honest, trustworthy and great to deal with. We agreed on a trade on my old car and I was happy with the overall deal on the new one. I would most certainly recommend Lennocks and would definitely buy from them again.

Trade and buy over the phone – A lot of bad luck has been happening to me in recent years so I am pleased to say I took a leap of faith and bought a used Honda from Lennock Hyundai yesterday. They absolutely rose to the occasion, thankyou to Luke, Sarv and the lovely Kat for giving me excellent customer service and a great car!

I enquired on a preowned Audi, several times, pretty much ignored until after emailing and phoning again, to say the car was sold. It was very hard to comprehend this conversation. It is now several days later and the “SOLD” vehicle is still advertised for sale How could you trust this dealer, especially from interstate. The salesperson Roshan… Read more

eventually asked me to provide details of my trade in which I did, it was like a book. Since then I have just been ignored, no trade in value provided, no contact at all. Why ask if you don’t intend to respond to a potential cash customer, Avoid them here. They will only run you around in circles yet still ignore you. NO professionalism here.

Horrible service. Purchased car new from Lennock Nissan and have had trouble ever since, service area asked my to take a video of the numerous faults, despite showing them the videos they refused to do anything as the issues did not occur happening at the time they had it in for service.

Poor after sales service and not great during the purchase either. Post the sale, which I was made to wait 1 hour to get someone to finalise the paperwork, even though that person was walking around the lot talking to other salespeople. Their after sales service is non-existent, I have tried to contact them 3 times to follow up on some paper work and have been totally ignored, so from my experience avoid dealing with them if you can.

Would like to say thank you for the excellent service after my 7 year old VW tranmission became faulty after only 1 month of buying it from Lennock Motors. Peter Rundle was very obliging and professional in getting it repaired and I wouldn't hesitate buying another car from them

Highly unprofessional and unreliable- strongly NOT recommended – Unreliable and utterly unprofessional. Time wasters. They turned down our deal after agreeing and me paying the deposit and sending all my confidential documents for verification. The next morning they were negotiating for $500 for a high end SUV costing nearly $30 K. Shocking, pitiful and disgusting. Glad we didn’t have any further dealings with them. Would definitely NOT recommend them to anyone.

Customer service is almost non existent – Having bought several vehicles through Lennock VW & Hyundai it’s apparent that after they have you money their respective servicing departments lack any care what so ever. I have now switched VW servicing to another dealer and will also be looking for an alternative Hyundai service centre. In the past I have always used trusted independent service… Read more

centres that are usually much better organised and operated and someone usually gives a damn as it’s their reputation.

Purchase of a used car – My first contact was Kev by phone, really pleasant, not pushy , explain the car had been reduced. The following weekend I took the car for a test drive with Kev who explained all the features. The following weekend ( as lived on the coast it was a bit of a drive) My next contact when picking up the car on Saturday 25th November was Peter one of… Read more

the managers (as Kevin was sick) located in the Honda area was extremely professional . There were a couple of things we weren't sure of how to work or open but it was sorted. I purchased a Mitsubishi outlander exceed. I found the staff - Annie and Muhammad ,Kevin & Peter just to name a few at Lennock very professional. I wouldn't hesitate to purchase my next car from them.

Purchase HSE Defender – Extremely happy from first phone call to the delivery. Both Manas and George were very helpful from finding the right car to getting a great trade in price. Highly recommend

Lennock Used cars - great customer service – Just bought a 2nd hand vehicle from Lennock Used Cars in Hume. Such an easy process and great customer service from start to finish. Harsh was very helpful and friendly through the whole process - from test drive, arranged roadworthy for registration transfer and ensured the car was ready for us to pick up and in immaculate condition. Scott… Read more

ensured the finance went through quickly and we had the vehicle in record time. We would not hesitate to recommend the team at Lennock Used cars.

Car Buyers be aware!! – Would not recommend this company. I had made an inquiry on a car this company was selling, made it very clear I was set on a particular car that I wanted to buy, they told me I had to wait until Monday to proceed with buying the car, call up Monday morning to proceed with the purchase of the car to then find out they sold the car to someone else… Read more

that Monday morning just before I called. I think that this is totally unacceptable considering the salespeople Pete and Graham both knew my full intentions of buying the car and it was them who told me to wait until the Monday. I am extremely disappointed and devastated by the way I have been treated as a customer and now not being able to buy the car that I was set on (as they knew). They do not deserve the 1 star in this rating. I hope this doesn’t happen to another buyer… be aware!!

5 stars – Purchased our beautiful car from Lennock Motors- It was an absolute pleasure to work with Tara Murphy from Lennock Honda. We got an exceptional value and was offered a high level of customer service. Thank you Tara and the finance team for making our purchase very pleasant and easy Happy to refer anyone to Lennock and hope to make more purchases again in the future!

Useless basterds – Baaught a used car from there Phillip used dealership. All 4 rims on the car where buckeld after market rims aswell. Also the clutch and flywheel have and issue 2 days after buying it. They have not once returned a phone call or email. I gave up with them and will be seeing them in cort. Never from the useless basterds.

Volkswagen – We are tall people and were looking for a roomy car. Alex working at VW was enthusiastic, a good listener and persistent in his research for finding a solution for us. We would recommand him with no hesitation.

Great vehicle knowledge, great service, great support – The Lennock Volkswagen Team provided great customer service, were knowledgeable about the vehicle and supported me through the entire sales process.

Lennocks – Lennocks is replacing my work vans motor after it broke down out of warranty. I am more then happy and will buy more vehicles off them in the near future

Great customer experience – We’ve recently purchased a 2nd hand car and was greatly satisfied on how they cater to clients. The assistance from the start to finish was swift and smooth. Special thanks to Elona and Jonathan!

Buying a car – I brought a 2nd hand car for my son through Lennock motors. I cannot speak highly enough of Joey who I dealt with throughout the process, easy and nothing was an issue and went above and beyond.On receiving the car we transferred the rego from NSW to Vic which required a Vic roadworthy and found out we needed a water pump and struts mounts. I… Read more

received a call from Greg Higgs and explained what the car needed and he straight away approved the qoute without hesitation. The buying of the vehicle and after service was exceptional and a credit to these 2 gentlemen. Well done boys.

Ioniq 5 Delivery - Excellent – Hugh from Lennock Phillip could not have been more helpful. I was given a thorough overview of the car and it's features and given a comprehensive explanation of the servicing and support that Lennock could provide. The handover was seamless, and all staff that I had contact with were friendly and polite. Excellent service.

Excellent! – Jamie from Lennock Motors in Phillip went above and beyond to accomdate help with purchase of the vehicle. He was professional, friendly, a wealth of advice and made everything easy. Great service.

Best Customer Service in the Service Centre – I have nothing but praise for the customer service provided in Lennock's Woden service area. They are always very helpful and very friendly and polite. I am in the process of buying a new car and the only reason I am buying from Lennock again is because of their great after sales and car service.