Inexcusably Bad Warranty and Support
I have had my NCM Moscow Plus for a month now and it certainly delivers in terms of riding. It was great until 2 of the rear wheel spokes snapped.
It is now my view that Leon Cycles backup and warranty is appalling, there was no warranty information with the bike and it took me quite a while to find warranty information on their web site. When I did find the warranty information it only lists the battery and electrical warranty for 1 year and the bike frame warranty for 2 years are covered. Apparently the rest of the bike such as the brakes...
Warranty for battery.
I contacted Shane st Leon and promptly went through the claim, mailed my battery and had a new battery sent to me. Leon paid freight both ways, who does that? Still rode my bike without battery, very smooth and no resistance from motor. Great service, would recommend to buyers.
best value for money on the market
We bought 2 Moscow Mountain bikes after being allowed to test ride.
After extensive research we have found these bikes great value for money. Their battery capacity is enormous and we are regularly getting over 100ks on a full battery charge and haven't fully exhausted the battery yet.
Sturdy construction and quality parts have been used.
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