LG 642L French Door Fridge GF-V700BSLC (Black Stainless)

I absolutely loved this fridge for the first 30 days. It looked fantastic, had plenty of space and I was genuinely happy with my purchase. Unfortunately, after that, everything went downhill. One morning I opened the fridge and everything inside was warm. It was as though the fridge door had been left open all night, except it hadn't. I tried… Read more

using the LG ThinQ diagnostic tool, but that was useless too. The fridge and app don't even tell you the actual internal temperature of the fridge, only the temperature setting, which is not the same thing. I reported the issue on 13 July but couldn't get a technician out until 22 July, and even then I felt like I had to practically beg for an earlier appointment. The technician came out, reset a sensor and measured temperatures in the coldest part of the fridge. Anyone can get a good temperature reading directly in front of the cold air outlet. That's very different from measuring the temperature of the food people are actually storing throughout the fridge. He removed the rear panel, did whatever he did and left. I wasn't given a diagnosis, any meaningful feedback or a service report. That evening the fridge started making noises it had never made before. I opened the freezer and found ice build-up that wasn't there before. The fridge had started icing up on the rear panel. When I pulled the fridge out, I found the rear panel hadn't even been put back properly. Since then, the fridge has continued to show obvious signs that something is wrong. Little to no airflow, inconsistent temperatures, condensation on containers and lids, a strong food smell despite regular cleaning, frost on the rear panels, ice around the air vents and even icicles forming inside the fridge. As a result, I lost a significant amount of food. A refrigerator has one primary job: keep food cold and safe. This one couldn't even manage that. The customer service has been every bit as bad as the fridge. I was given an email address to submit information, only for my emails to bounce back because the address provided was incorrect. After finally getting my food loss claim through, I received a response that completely ignored what I had written and instead talked about the repair booking. It genuinely felt as though nobody had bothered to read my email. Every time I contacted customer service, I was asked basic scripted questions while the actual problem remained unresolved. For a fridge that cost thousands of dollars, this experience has been unacceptable. Faulty fridge. Delayed repairs. Spoiled food. Poor communication. Incorrect information. A repair visit that appears to have created additional issues. LG sells this as a premium refrigerator. Mine worked like one for about 30 days. After that, it became an expensive cupboard that occasionally makes ice sculptures. What makes this even more disappointing is that the only reason I needed a new refrigerator in the first place was that my previous LG fridge leaked water throughout my kitchen, damaged my flooring and eventually stopped working altogether. After that experience, I gave LG another chance and purchased another LG refrigerator. That was clearly a mistake. Two LG refrigerators. Two major failures.Would not recommend.

Stylish NextGen Fridge – Schmick!! Quite a stylish appliance and feature rich. We have traditionally been a Fisher & Paykel family and we deviated from the norm and so far so good. Only downside is that the freezer space is a little smaller than what we are used to but still happy Show details