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Disappointed is an understatement
To be disappointed is an understatement. This is our third LG in 15 years and we are shocked that the quality of the build has fallen so far. The first fridge we still have and the second on we trade purely as we wanted the latest model.
The quality is appalling on this fridge. Not even 1 year old and 2 shelves have broken and believe me this is not due to excessive force or mistreatment and even the seal is breaking.
LG you need to lift you game. We’ve got a LG tv and washing machine but if this is a glasses of things to come we would not recommend and be buying anymore of your products.
Purchased in May 2020 at Harvey Norman.
Ice Cube maker broken within 4 months of purchase and still not repaired
I chose this fridge for its features and looks and unfortunately after 4 months of usage the ice maker stopped working. We contacted LG support and they organised for a serviceman to come out and fix it. He came out and informed us the ice maker part needed replacing and he would come back once he had the spare part however it has been closing in on 3 months and it has not been repaired.
I have also followed up with LG three times since and have not even been told an ETA for the part to arrive and all I get told is that the resolutions team w...ill contact me, which hasn't happened either! It is a concern how a brand new fridge can have issues already and very disappointing that customer service cannot get its act into gear and take ownership of the problem. I would not recommend buying a LG fridge!
Purchased in September 2020.
veggies in L/HAND crisper freezing sometime in R/HAND crisper had the LG repair person come out and pulled the rear panel out ( from inside fridge compartment ) put some tape and cutout sponge (I have read that this fixed the problem for other people ) unfortunately the crisper is reading 1 to 1/2 degrees with my temperature gauge the same before repair. keep an eye on it for next few days if persists will have to call them out again (still under warranty) can't find out what else would fix this problem
Purchased in May 2019 at Harvey Norman for $3,800.00.
So disappointed in LG - promotional cashback not honoured!!!
I purchased this fridge during a promotional period where I was to receive a $450 cashback - the fridge was for a new build and thanks to terrible builders our move in date was delayed, and we could not collect the fridge from the Harvey Norman warehouse until the house was completed.
I called and emailed the LG Promotions team to advise them of this predicament (during the promotional claim period!) and was assured that once the fridge was collected (and the serial number obtained) I could email them and the cashback would be honoured. I did ...just this and was told as my claim was not submitted during the required period that I would not be entitled to the cashback! I paid for the appliance during the promotional period, I attempted to make a claim during the promotional period but without the serial number the claim was suspended, and now that I have finally been able to collect the fridge and provide the serial number LG Promotions have said the claim is now void. We were tossing up between the Samsung and the LG and the deciding factor was the cashback....I regret my decision and have been floored by the LG Promotions team not honouring the claim. Particularly uncompassionate too given the whole global pandemic thing, when financially that cashback would have greatly helped our family of 5 fill that darn fridge with some groceries. For a company that I respected, I must say how bitterly disappointed and surprised I am by their attitude towards this. I won't be buying any LG products in future.
Purchased in June 2019 at Harvey Norman for $3,975.00.
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Functional and stylish
While the door-in-door design may seem unnecessary, we find it fantastic as it allows easy access to those most used items such as milk, margarine and spreads without having to access the whole fridge and therefore allowing cold air to escape. It’s a great energy efficient design.
The fridge and freezer area are roomy. My only negative is that the freezer drawers are not very wide so if you freeze large containers, it can be tricky.
We love the cold water and ice dispenser.
Purchased in March 2019 at Harvey Norman.
This fridge is perfect for our family of 4. It maintains temperature well, has ice (cubes or crushed) at the ready as well as cold water. It’s a great size for all those foods that the kids need at the ready. The seperate door for quick access to drinks makes this fridge a stand out.
Purchased in December 2019 at JB Hi-Fi for $3,240.00.
good fridge but finger prints and small ring scratches driving me crazy
We bought this fridge as it was the biggest fridge we could get in the gap we have. The fridge functions well and the freeze size is very good. My frustration with this fridge however is that it was sold to us as finger print free. Its definitely not! Our fridge constantly looks messy with fingerprint marks all over it. There are recessed handles (as opposed to the common stainless steel pole handles) at the bottom of the fridge doors and on the tops of the freezer doors - but do you think I can get my teenage kids to use them!? What's more we...have small scratches on the fridge door surfaces from people closing the doors with rings on there hands. If you don't mind looking at a grubby fridge then go for it... if however you want a great looking $4k-ish fridge (which it is without finger prints) this is NOT the fridge for you.
Questions & Answers
my veggie drawer is freezing my stuff not happy
I am looking at purchasing a LG GF-708BSL refrigerator, but am worried about the crispers freezing
food as suggested in numerous reviews. Has this problem been rectified or is it still an issue?
Look forward to your reply.
My model is LG GF-6708PL. Possibly just a different colour, but if a model update they should have addressed the issue. I had to get technicians out twice. The thermostat at the back inside the fridge unit had to be replaced. If the same model, prepare for problems as this fault does indeed seem to be widespread. Tell the dealer if you buy on their recommendation you will return it and expect a full refund if the thermostat fails. LG has had ample to time to recognise this as a systemic design fault and rectify it in their production processes.
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|Category||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators||French Door Fridges / Refrigerators|
|Dimensions||1793 x 915 x 744 mm||1793 x 915 x 744 mm||1802 x 912 x 759 mm||1802 x 912 x 759 mm|
|Energy Rating||2.5 star(s)||2.5 star(s)||2.5 star(s)||2.5 star(s)|
|Household Size||5+ people||5+ people||5+ people||5+ people|
|Features||Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser||Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser||Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser||Display Panel, Door Alarm, Foldable/Retractable Shelf, Frost Free, Ice Dispenser and Water Dispenser|
|Number of Shelves||5||5||5||5|
|Number of Fruit & Vegetable Bins||2||2||2||2|
|Weight||147 kg||147 kg||150 kg||150 kg|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Black Stainless||Matte Black||Black Stainless||Matte Black Stainless|
|Total Capacity||706 L||706 L||708 L||708 L|
|Fridge Capacity||391 L||391 L||392 L||392 L|
|Freezer Capacity||302 L||302 L||303 L||303 L|
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