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LG NeoChef MJ3966
MJ3966ABS (Black), MJ3966ASS (Silver)BurtBrisbane
- 3 reviews
- 1 like
Once the reset issue is permanently fixed, it works great
Had this Unit for about 18 months now and like a lot of people here I got the reset issue after a few months of use. I read all the reviews here and I cannot believe that LG hasn't still figure out that the problem is in the little 24 wire harness that goes from the inside board to the outside panel in the door.
I fix mine few months back, I even wrote a blog(pictorial) of the fix, but I'm not sure I can post the link here..
Nonetheless, it has been working flawless since.
If you take your unit back, tell the technician that the unit does not...Read more
need a new board but just a better layout for the wire harness and to remove that stupid plastic elbow where the wire is forced through.. I'm not saying that this is everybody's problem here, but if your unit does reset by itself, and often when you open the front door, my money is on the little wire harness being damaged by a very silly layout... Problem solved..Purchased in July 2018.
2 comments
You are more than welcome to pass this to your product team. Inside my unit, the wire harness was so tight and bend twice in the wrong spot. I'm no surprise that you have so many people complain about... Read more
this model resetting himself so often. You can't bend and twist copper wire so thin and expect it to last! Also, there was a zip tie around the ferrite beat that was so tight that had already cut thought the wires... You can see the pictures here if we are allowed to post links:Similar opinion? Write a review on ProductReview.com.au!
MortishiaMetropolitan Adelaide, SA
- 77 reviews
- 33 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
A mini oven with oven features
A new edition for our home. This is an upgrade from our general microwave. Personally, it has taken a little while to adjust to the concept of being a convention oven. Will start with the design of the LG, may look like any other microwave, yet the added edition of door opening down as opposed to side was 1 of the selling points for me. I don’t need to place the LG in a position in the kitchen where i need to accomodate for the door opening to the left, simply pull door down as per normal oven.
Pros to LG NeoChef - rotating plate support has ...Read more
Purchased in July 2020 at Harvey Norman for A$525.00.
1 comment
LG A.LG
Hey Mortishia,
Thanks for taking the time to post your wonderful review and sharing the pros and cons to your product, Your feedback is greatly appreciated and we are glad to hear that you are loving your new microwave :)!... Read more
Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
VinT
- 3 reviews
- 2 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
Not too bad with heaps of options available to use but not the most user friendly
The variety of things it can do is pretty awesome here a quick one liner for the few items of used so far:
- The microwaving of the items stuff is a hit and miss sometimes, for the costs though it would have expected better to be honest.
- Steamer is great and works, albiet a bit small so you can't steam much at any one time, normally enough for just 1 person
- Convection ovens works like a charm..but make sure you preheat it first, also takes a bit of time
- Healthy free works great too, no hassle there
- Its absolutely great for a place that ...Read more
Purchased at Harvey Norman for A$560.00.
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peejaybeeSouth East Queensland, QLD
- 3 reviews
- 4 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
Looks like we're not alone with the reset issue
This microwave looks great and up until a couple of weeks ago was doing exactly what it was supposed to do. It microwaves well and convection cooks well also. We love the steamer function and have cooked dim sims and that kind of thing lots and it does them well. The sensor settings - cooking and defrosting are good. It doesn't finish cooking with a cavity full of water like our last two Panasonics.
But, it doesn't have a sensor reheat option like our Panasonics either. We've overcome this by using lower power and entering time but would much...Read more
prefer a sensor reheat option. It also doesn't have a timer function to use independent of cooking but hardly a purchase stopper. Sadly we had to stop convection cooking as our microwave cavity is too small with not enough space around it. The heat build up around it when convention cooking is incredible. We should have taken more notice of this but that is our problem, not LG's. A couple of weeks ago I noticed the display was blank. Then when I opened the door just a zero was displayed. Powered it off to rest the clock. It's happened a couple of times since. Luckily we haven't had the timer stop and food keep cooking. This morning we got the F-11 error. I looked it up here and we're not alone. The instruction book says this is an inverter error so it's been switched off and unplugged and we'll start the repair process that doesn't sound like much fun. To be honest I'd rather get our money refunded and try something else. We'll see how we go with the repair first. Until it developed a fault I would have rated build quality as excellent. Today it's terrible. *LG has contacted me and advised me to take it to a service centre which we will do. Hopefully the issue will be fixed although it's always disappointing to find out that the issue you've experienced is happening to multiple others. *pictures taken after our new oven was installed, not after faultPurchased in June 2019 at Harvey Norman for A$599.00.
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mr.sneezy
- 13 reviews
- 21 likes
A warning to stay away from this model if it's still being built.
Performance.
Great microwave, enough power for domestic kitchen no problem.
Convection oven worked great too for crisping.
Controls.
Easy to do regular microwave tasks, not quite so easy to use convection. Disappointed that you can't mix both functions in the same cycle for what we wanted to cook.
Deeper control functions had me often referring to the manual as it was not intuitive to me.
Reliability.
Great reliability for 9 months or so. ...Read more
Purchased in December 2017 for A$555.00.
2 comments
LG A.LG
Hi There,
Thanks for taking the time to reach out and leaving feedback on the pros and cons of your product, If you wish to discuss this further please email us on lgau.socialmedia@lge.com or alternatively you may also contact us on Facebook.... Read more
Alicia / LG AustraliaWe followed with up LG directly by phone, and were pleased to hear that after explaining the history of the two issues and that we were one month out of the warranty, that LG would still fix the issue... Read more
s. The repairs were done through an LG authorised repair agent locally and took one working week (which I think is fine). They apparently replaced the magnetron and the inverter board (to fix the late 'no cooking' issue) and did something with a door wiring loom.Similar opinion? Write a review on ProductReview.com.au!
ARK
- 2 reviews
- 2 likes
Flakey. Random resets
Random turning off and resetting issue. Sent back from Repairers broken as before-said they couldnt find the problem. Got a new one on warranty from the good guys and the replacement unit developed the same problem-WTH?!! Couldnt be bothered with returning it for almost a year and then became unusable with multiple shut downs/resets during cooking cycle. Returned and sent to be fixed again under warranty, yep under warranty as product not of merchantable quality and 12 month warranty cut off does not apply. 6 weeks to wait for repair and w...Read more
e will see what happens. BTW the 120$ SANYO microwave I bought to use at home over the repair period works like a champion. Shame this product seems blighted with an intrinsically flakey component-?motherboard ?power supply. Will press for a refund if it breaks again and will see them in small claims tribunal if they dont come to the party. Stay tuned.Purchased in April 2018 at The Good Guys for A$599.00.
1 comment
LG A.LG
Hi ARK,
Thanks for taking the time to reach out. We appreciate your feedback and are sorry to hear you had a bad experience.... Read more
If you wish to discuss this further please email us on lgau.socialmedia@lge.com or alternatively you may also contact us on Facebook. Thank you, Alicia/ LG AustraliaSimilar opinion? Write a review on ProductReview.com.au!
James R.
- 2 reviews
- 3 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
Worked good for about a year, then it all started...
Purchased this product just over a year now. Was working good. Cooking well (both microwave and convection). Only negative feedback during this time is the noisiness of it. Then, started to see the F-11 error appear at random time during cooking. Have to turn unit off and back on to have a guess how long was left on the cooking time to restart. Then the simple shut down started to happen. Completely turns its self off and back on. Now this is happening daily which is extremely frustrating. Twice I have also had the issue where the time would fr...Read more
eeze yet the microwave keeps going. My daughter was heating a pie for 3.5 minutes however when there was 19 second to go, timer stopped however the microwave kept going. I noticed this when the house stared to fill up with a burning smell and I saw the microwave still going with the timer frozen. Absolutely dangerous! What frustrates me the most was the lack of concern from LG. Asked to take to a repair place 70 kms away. Thought I would call them first to see if they have dealt with these issue before. Sales lady just said bring it in and can take up to two weeks. I didnt want to take in if they cannot repair as there are many other reviews of the exact same nature where even after 2 or 3 return visits to this same place and still not fixed. I now deem this product dangerous and would stay clear. Invest in a quality brand for microwaves. I myself have purchase LG products for many, many years from TVs, to washing machines, to monitors etc Extremely disappointed.Purchased in September 2018 at Harvey Norman for A$515.00.
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FranGreater Melbourne (Metropolitan), VIC
I wish I’d got the add-on warranty offer
12 months and 2 weeks old and the inverter error code started. Inverter needs replacing. This is an expensive appliance and should be indestructible. Don’t buy one. Looks can be deceiving.
Purchased in September 2018 at The Good Guys for A$581.00.
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S FowlerMetropolitan Adelaide, SA
Lemon
Have had it in for repairs twice for the same error in its 2 years factory warranty which was very inconvenient as a 40min drive each way to drop off and pick up. It is now faulting again with a different issue. I have only ever used for steaming and heating. The worst microwave I have ever owned. LG have agreed to issue a return authority so Harvey Norman are happy to give me a full refund. So happy customer now.
Purchased in November 2017 at Harvey Norman for A$699.00.
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Find out how LG NeoChef MJ3966 compares to other Microwaves
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GuavacuddaSouth East Queensland, QLD
- 4 reviews
- 3 likes
Good Versatile Faulty Microwave
Owned for a bit over two years. It’s versatile, cooks well and evenly. The downward opening door is great. But like the other reviewers noted the control board was faulty so that needed to be repaired under the 2 year warranty (good). That process was overly painful as LG should offer to repair a microwave at this price point and size with home service, especially since the flaw appears to be pretty common. The repairer was far away, it was inconvenient and took 10 days. However seems to be working ok now. It’s possible this issue has been sinc...Read more
e been resolved in more recent models. Mine was one of the first. The controls are a bit confusing and it has too many functions and you really do need to refer to the instructions. But the functions I tend to use regularly work well. The chime is a bit irritating and the fan is a little intrusive. All in all it is a pretty good microwave let down by a clearly known defect and pretty average LG customer service.Purchased in May 2017 at The Good Guys for A$549.00.
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Burnt-TwiceAU
- 71 reviews
- 58 likes
- NeoChef MJ3966ASS (Silver)
- Verified purchase
Best Convection Microwave I Have Owned
Bought this 18 months ago, used to have a Sharp 20 years ago.
Takes some getting used to because the timer jumps in 10 second intervals to 3 minutes, then 30 seconds after that. Also the maximum time it can be set for is 90 minutes, but if you needed 2hrs you could do it in 2 steps.
I use this instead of my older full size oven, takes just a few minutes to heat up, and is quite accurate with temperature. Never had any problems, the interior is easy to wipe down, the fold down door is a fantastic space saver, and the microwave function is awesome.
Would buy again.
Purchased in March 2018 at The Good Guys for A$593.00.
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PeevedSouth East Queensland, QLD
- 2 reviews
Obviously a faulty product and LG just won't admit it
Like many other reviewers and of the MJ3966ABS, this microwave just keeps resetting back to the clock or turning itself off. It does when you open the door, or press stop and even does it when you've not even using it and in another room. I've been on the phone to LG and absolutely hopeless customer service. There are obviously known problems with this product, and LG just say take it across town to a repairer. Given others have had such problems with getting repairs and then if repair doesn't last, I think I'm just going to go back to Good Guys and see what they can do.
Shocking service LG.
OWN UP when you've created a faulty product and give your customers refunds, rather than sending them on a goose chase.
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Monica
- 2 reviews
The lemon of microwaves
When you open the door or busy cooking or closing the door the microwave would jump to setting the timer. Has gone in for repairs. (took approx a month) and still have same issues. LG response: keep taking in for repairs even though they couldn't fix it previously. Everybody else seems happy with this microwave so feels like this one is a dud.
1 comment
I've read through other reviews here now and 5 out of the 16 describes exactly the same issue we've had. So mine not just a dud seems to be a recurring issue. Stay away from this microwave, and so pricey as well for all this pain
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MarnieBSouthwest, VIC
- 4 reviews
- NeoChef MJ3966ABS (Black)
- Verified purchase
The Perfect Appliance in any Kitchen
I have had & used some microwaves in my 70 years but this one tops the lot.
It seems to be fool proof as everything just comes out perfectly because of the convenient & easy to use control system, not just for the microwave but also the convection side as well. I am more than happy with it. Also so easy to keep clean.
Purchased in June 2018 at The Good Guys Physical store for A$589.00.
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Bill StonesSydney, NSW
- 5 reviews
- 5 likes
- NeoChef MJ3966ASS (Silver)
- Verified purchase
Used for Office Kitchen. Durable and efficient.
Bought this microwave to replace an old one for our office kitchen. Our office has about 100 staff on the floor so needless to say, this gets used heavily. So far it has held up and no complaints from anyone. It simply does the job and does it efficiently. The oven feature doesn't get used very often but i'm sure it works just as good. The timer and heating functions were a bit tricky to figure out at first but once you get the hang of it, you'll find it has a lot of useful heat settings for different types of dishes.
Purchased in September 2017 at The Good Guys Online store for A$693.00.
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Find out how LG NeoChef MJ3966 compares to other Microwaves
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Sue SPerth, WA
- 5 reviews
- 6 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
Best Microwave ever
Oh my, what doesn't this microwave do. Fantastic as an oven, the best roast pork ever, highly recommended. Easy to use, defrost, microwave, grill. Have even used it to bake a cake, turned out moist. We are going travelling in our motor home soon so this will be our everything.
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bazSydney, NSW
- 4 reviews
- 6 likes
Avoid
This was an expensive purchase about 18 months ago. A short time after buying it the over would reset when opening the door and so I eventually took it back to the store. It was allegedly fixed so back it came and started doing the same thing about a week later. So back again to the store and repaired for second time with a new door and board. Overall not impressed with this. Microwave function is ok but sounds like a chaff cutter when running due to the vibration of the case. I haven't used the convection function all that much but it doesn't seem to be as hit as the temperature says. I wouldn't buy another one.
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PamSouthwest, VIC
- 9 reviews
- 6 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
Too many Bells and Whistles
I purchased this Microwave with the hope that because it was a Microwave, Inverter, Steamer, Convection and Grill it would mean I did not have to cook in my oven/stove. Unfortunately, this Microwave is so complicated and difficult to use that I find I really only use the Microwave feature for thawing and heating up. The instructions are vague (to say the least) and do not give enough example/instructions. So most of the time it is pure guesswork on how to cook everyday foods, for how long and under which function.
For example, it tells you ...Read more
1 comment
Update: I have spoken to LG (30 October) and they said that the programming issues I have means that I would just have to guess and adjust the cooking times when cooking items that are not specifica... Read more
lly mentioned in the owners manual/guide. When I complained how some items take up to 3-4 times the time to cook he said that I should accept that items will take longer to cook, and that the way this oven cooks is different to a normal oven and that because it still cooks food they consider that the oven is not faulty. In the end he cut me off mid sentence and hung up on me. For an expensive cooking appliance to be all guesswork and longer cooking times is just not acceptable. Not good enough LG, I will never recommend your products to anyone. PamSimilar opinion? Write a review on ProductReview.com.au!
MaydayNorth Queensland, QLD
- 9 reviews
- 7 likes
- NeoChef MJ3966ABS (Black)
- Verified purchase
Nothing but Problems
My microwave switched off mid cooking and display reset occasionally, i cotacted lg call centre who told me to take it to someone 70 km away. This repair centre has not handled lg for years. After telling the call centre i need to find another service agent they still tell me to go to the same place. I gave up but the problem got worse so i found a repair agent eventually who claimed the problem was something to do with the wiring moving when door opens,/closes. Happy with the fact they found intermittent problem and solution so quickly. This...Read more
didnt however explain turning off mid cooking. I did notice that sometimes when baking cakes the top didnt brown as expected and needed to increase cooking time but never gave it any thought at the time. I got my repaired microwave back and a week or so later after grilling a sandwich the cheese had not melted, i started looking at the top element and sometimes it wouldnt come on and most of the time it came on in waves which i assume is normal. But in baking mainly, sometimes, that top element wouldnt come on at all. This would explain the cakes not browning in the past. While testing my oven so often i noticed the display began to reset again so called service agent and retailer also. The service agent in far north qld has two others there with same display resetting issues at the moment, but it seems they dont really know how to fix it as mine has had the problem return. Come on lg it seems like a common fault, surely you have a solution by now. The repair centre say they have boiled water in it many many times now with no problems and because they cant find the fault they cant fix it, so bad luck to me. If i wanted a microwave that can boil water i would have paid $40 at a cheap shop but i wanted one i could roast and bake in and one that i could rely on to finish a cooking cycle so i paid the high end price. If i selected one that has a clock function, the clock function should work. The grill/oven element should work and the customer service should at very least be able to find a service agent for me. I have no reason to pretend my microwave isnt functioning correctly all the time, if it did work properly it would be a fantastic unit and my review would be great but i am having nothong but problems and lg should do more to solve this common issue. I have lg tv, fridge, washing machine and dishwasher, have had lg convection microwave before this one and been a happy customer. I dont think they should be able to force customers to purchase another of the same as it has issues. Beware this microwave may have issues they cant seem to resolve. Do you feel lucky? Thats wahat it boils down to i think. I must say my retailer betta home living is sympathetic to my cause has organised a courier for the 150km to repair centre and i feel they will help me on this when and how i dont know but theyre on my side.1 comment
Cant thank the betta home living store enough for helping me get reimbursed for the LG NEOCHEF
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Sweet GardenKyneton
- 4 reviews
- 1 like
Such a good design!
We recently purchased this lovely, stylish microwave and I am very pleased with it. It looks lovely in the kitchen but it also functions brilliantly. It is an inverter style one and it cooks so fast compared to my old machine - I have had to refigure cooking times by half in some cases! It also has very handy digital menus. I really am pleased with it!
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Questions & Answers
VickiJasked
1. Why does user manual say convection can be 200deg but unit only goes to 180?
2. Using convection combi - how do you now what micro power relates to which code? (EG manual says
CC-2 is 330W), what is CC-1 and CC-3?
1 answer
Hi Vicki,
The unit does go up to 200 degrees in. The microwave starts @ 180dg. Turning the dial will take it to 200. Regarding the CC-2 etc. I haven’t come across this, so unable to respond. If not in the manual, I either internet search or go to LG website where Live chat can be used. I do this with appliances I’m uncertain about.
Christineasked
We have a nearly brand new microwave and everytime the microwave function is selected the "door" display comes on and the microwave stops heating
1 answer
This appears to be a fault. Have you contacted the manufacturer or the dealer you purchased from? Depending on how long you have had the item, usually the dealer will replace. You shouldn’t have such an issue with the microwave. Don’t hesitate and get in contact with dealer first, the LG.
Regards
Maria
Annyasked
Why does the clock turn itself off after it finishes cooking, heating etc?
1 answer
It shouldn’t if you mean it goes blank/off. It’s faulty, just like ours. A few reports on here of the same thing. It needs to be repaired by LG if still under warranty.
Details
LG NeoChef MJ3966ABS (Black)3.0(23) | ||
---|---|---|
Category | Microwaves | Microwaves |
Price (RRP) | A$829.00 | A$709.00 |
Type | Convection | Convection |
Features | Child Safety Lock, Grill Function, Inverter and Sensor Cooking | Child Safety Lock, Grill Function, Inverter and Sensor Cooking |
Capacity | 39L | 39L |
Dimensions | 325 x 540 x 523 mm | 325 x 540 x 523 mm |
Turntable Diameter | 360 mm | 360 mm |
Door Mechanism | Pull Handle | Pull Handle |
Colour / Finish | Stainless Steel | Black |
Power | 1,100 W | 1,100 W |
Manufacturer Warranty | 2 year(s) | 2 year(s) |
- MPN: 36527833 and MJ3966ASS
- GTIN13: 8806087857610
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LG A.LG
Hey Burt,
Thanks for sharing your detailed review, Your feedback is greatly appreciated and we are glad to hear that your unit is up and running, We will make sure to share this feedback with our products team.... Read more
If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, LGA Social Media Team