LG NeoChef MJ3966

Works well but – This Convection Microwave purports to to also be a Steamer and Air Fryer. I can't comment on those last two functions as I've only had the appliance for about 4 or 5 weeks and am still learning to use it. And there's the rub, learning to use it! It does a great job of microwaving and also as an oven. I haven't tried the combination yet. … Read more

Operation is not at all intuitive and the most annoying thing is having to constantly turn the control knob. It takes about 20 complete turns to move from 10 seconds to half an hour when allocating time of operation. Same goes for assigning temperature from the base 60 deg to 200 deg, it's turn turn turn. I had a Sharp Convection Microwave for 14 years before this and time and temperature were entered by a numerical pad. Much easier and quicker. Cook modes also had buttons for easy operation. Sharp also had a screen which told you what the next step was. So why did I buy the LG and not another Sharp? Because according to reviews and Choice, Sharp is not the unit it used to be.

Faulty and Poor Customer Service – Against my better judgement given my previous experience with LG I bought this microwave 3 weeks ago over its Breville equivalent and its does not function as expected. The manual says follow these steps but the program misses some steps for several functions. The manual has a few typos, which is not impressive for LGs size, but ok, but I'm now… Read more

beginning to wonder if the manual itself is wrong. I've convection microwaves for over 15 years and this is the most frustrating one yet - and its not the most complex in terms of functionality

Hoping to resolve the issue I called LG and was told someone would call that day. Three days later with no contact I called again and was told someone would call me that day, again nothing. I'm really unimpressed with the customer service. So far it's just wasted my time and increased my frustration.

Took the mediation option before publishing this review and what I got from LG was a call 3 days later when I was at work and couldn't take the call followed immediately by a text saying they were closing the case, representing about 1 minutes effort to resolve the issue. I think that says it all about their customer service.

Given it's only 3 weeks old it seems to have been faulty out of the box and I'm hoping to return it. I'm now wishing I went with the Breville.

A mini oven with oven features – A new edition for our home. This is an upgrade from our general microwave. Personally, it has taken a little while to adjust to the concept of being a convention oven. Will start with the design of the LG, may look like any other microwave, yet the added edition of door opening down as opposed to side was 1 of the selling points for me. I don’t… Read more ·  1

need to place the LG in a position in the kitchen where i need to accomodate for the door opening to the left, simply pull door down as per normal oven. Pros to LG NeoChef - rotating plate support has 5 secure points as opposed to a standard 3 point plate as in most microwaves - continuous light whilst cooking, even with the smoke coloured tempered door, you can see your items through the glass. No need to keep opening the door to check - cooking/heating guide inside as opposed to display on door - this model comes with added cooking appliances, single tier rack, double height tier rack, steaming cloche. Tiered racks offer use of cooking more than 1 rack of food - though cakes can be cooked in this model, i personally haven’t attempted one yet. For us, the use of the healthy choice option, where I may cook chicken schnitzel, same process as using oven, is a bonus. With the convention ability, the schnitzel still comes out crisp. There is no need to use our 90cm oven to do this. Basically, using the convention oven, for me, is a smaller version to my oven. My son looks forward to a healthy meal, where he was on a routine of microwaving sausage rolls, now this has been eliminated from his meals.

There is a negative, this is minor. In setting the clock, clock can only be set/reset by switching the LG from the power socket. You are unable to adjust the clock via dial button. You are required to unplug and restart from beginning. Maybe, something LG needs to look at.

I have read how people are irritated by the melody when convention/microwave oven has finished its cycle, it is a pleasant tune and is over before you know it. During some cooking programs, the tune will alert you, this is to rotate some ingredients, yet other microwaves do this to. Also, an added feature, the fan will still operate till the NeoChef has cooled down.

It has been 3 months of use and have been very happy with our purchase. Though pricey, would still recommend.

Very happy – I have just received my new microwave from Harvey Norman after the one I originally bought stopped working. I rang LG and told them about it. I couldn't fault the service I received from Alicia who helped me with the replacement. Thank you so much for your help and support, I can't fault LG it's the easiest process I have ever experienced from a major company. I was very excited to use my microwave again. Regards Wayne Show details ·  1

Oven Doesn’t Work! – Terrible. Convection oven doesn’t work. It takes far longer than a cheap convection oven from Kmart. No better than a standard microwave & not worth the money. Very disappointing by LG, a brand I trusted. Show details

LG convection microwave is hopeless – Repairs to electronics required twice within 2 year free warranty period but now it has died 3.5years old. Never buying LG again. The LG 10 year warranty is a scam. Show details

I wish I’d got the add-on warranty offer – 12 months and 2 weeks old and the inverter error code started. Inverter needs replacing. This is an expensive appliance and should be indestructible. Don’t buy one. Looks can be deceiving. Show details

Lemon – Have had it in for repairs twice for the same error in its 2 years factory warranty which was very inconvenient as a 40min drive each way to drop off and pick up. It is now faulting again with a different issue. I have only ever used for steaming and heating. The worst microwave I have ever owned. LG have agreed to issue a return authority so Harvey Norman are happy to give me a full refund. So happy customer now. Show details

Good Versatile Faulty Microwave – Owned for a bit over two years. It’s versatile, cooks well and evenly. The downward opening door is great. But like the other reviewers noted the control board was faulty so that needed to be repaired under the 2 year warranty (good). That process was overly painful as LG should offer to repair a microwave at this price point and size with home… Read more

service, especially since the flaw appears to be pretty common. The repairer was far away, it was inconvenient and took 10 days. However seems to be working ok now. It’s possible this issue has been since been resolved in more recent models. Mine was one of the first. The controls are a bit confusing and it has too many functions and you really do need to refer to the instructions. But the functions I tend to use regularly work well. The chime is a bit irritating and the fan is a little intrusive. All in all it is a pretty good microwave let down by a clearly known defect and pretty average LG customer service.

Best Convection Microwave I Have Owned – Bought this 18 months ago, used to have a Sharp 20 years ago. Takes some getting used to because the timer jumps in 10 second intervals to 3 minutes, then 30 seconds after that. Also the maximum time it can be set for is 90 minutes, but if you needed 2hrs you could do it in 2 steps. I use this instead of my older full size oven, takes just a few… Read more

minutes to heat up, and is quite accurate with temperature. Never had any problems, the interior is easy to wipe down, the fold down door is a fantastic space saver, and the microwave function is awesome.

Would buy again.

Obviously a faulty product and LG just won't admit it – Like many other reviewers and of the MJ3966ABS, this microwave just keeps resetting back to the clock or turning itself off. It does when you open the door, or press stop and even does it when you've not even using it and in another room. I've been on the phone to LG and absolutely hopeless customer service. There are obviously known problems with… Read more

this product, and LG just say take it across town to a repairer. Given others have had such problems with getting repairs and then if repair doesn't last, I think I'm just going to go back to Good Guys and see what they can do. Shocking service LG. OWN UP when you've created a faulty product and give your customers refunds, rather than sending them on a goose chase.

The Perfect Appliance in any Kitchen – I have had & used some microwaves in my 70 years but this one tops the lot. It seems to be fool proof as everything just comes out perfectly because of the convenient & easy to use control system, not just for the microwave but also the convection side as well. I am more than happy with it. Also so easy to keep clean. Show details

Best Microwave ever – Oh my, what doesn't this microwave do. Fantastic as an oven, the best roast pork ever, highly recommended. Easy to use, defrost, microwave, grill. Have even used it to bake a cake, turned out moist. We are going travelling in our motor home soon so this will be our everything.  Show details

Avoid – This was an expensive purchase about 18 months ago. A short time after buying it the over would reset when opening the door and so I eventually took it back to the store. It was allegedly fixed so back it came and started doing the same thing about a week later. So back again to the store and repaired for second time with a new door and board. … Read more

Overall not impressed with this. Microwave function is ok but sounds like a chaff cutter when running due to the vibration of the case. I haven't used the convection function all that much but it doesn't seem to be as hit as the temperature says. I wouldn't buy another one.

Too many Bells and Whistles – I purchased this Microwave with the hope that because it was a Microwave, Inverter, Steamer, Convection and Grill it would mean I did not have to cook in my oven/stove. Unfortunately, this Microwave is so complicated and difficult to use that I find I really only use the Microwave feature for thawing and heating up. The instructions are vague… Read more

(to say the least) and do not give enough example/instructions. So most of the time it is pure guesswork on how to cook everyday foods, for how long and under which function.

For example, it tells you how to cook a pie from scratch, but doesn't say how to cook a frozen pie. The instructions for Inverter cooking gives 6 steps, but actually starts cooking after 4 steps and won't let you do the last 2 steps. I tried cooking cupcakes (tray of 6), it literally took more than twice as long in the Microwave to cook 6 than it would have taken in my main oven to cook 18.

Even the basic microwave does not seem to be as powerful as my old one. I could heat up a mug of milk (for coffee) in 1 minute but in the LG it takes 1 minute and 40 seconds.

I really wish I had simply bought an updated microwave because I really regret buying this one.

Nothing but Problems – My microwave switched off mid cooking and display reset occasionally, i cotacted lg call centre who told me to take it to someone 70 km away. This repair centre has not handled lg for years. After telling the call centre i need to find another service agent they still tell me to go to the same place. I gave up but the problem got worse so i found… Read more

a repair agent eventually who claimed the problem was something to do with the wiring moving when door opens,/closes. Happy with the fact they found intermittent problem and solution so quickly. This didnt however explain turning off mid cooking. I did notice that sometimes when baking cakes the top didnt brown as expected and needed to increase cooking time but never gave it any thought at the time. I got my repaired microwave back and a week or so later after grilling a sandwich the cheese had not melted, i started looking at the top element and sometimes it wouldnt come on and most of the time it came on in waves which i assume is normal. But in baking mainly, sometimes, that top element wouldnt come on at all. This would explain the cakes not browning in the past. While testing my oven so often i noticed the display began to reset again so called service agent and retailer also. The service agent in far north qld has two others there with same display resetting issues at the moment, but it seems they dont really know how to fix it as mine has had the problem return. Come on lg it seems like a common fault, surely you have a solution by now. The repair centre say they have boiled water in it many many times now with no problems and because they cant find the fault they cant fix it, so bad luck to me. If i wanted a microwave that can boil water i would have paid $40 at a cheap shop but i wanted one i could roast and bake in and one that i could rely on to finish a cooking cycle so i paid the high end price. If i selected one that has a clock function, the clock function should work. The grill/oven element should work and the customer service should at very least be able to find a service agent for me. I have no reason to pretend my microwave isnt functioning correctly all the time, if it did work properly it would be a fantastic unit and my review would be great but i am having nothong but problems and lg should do more to solve this common issue. I have lg tv, fridge, washing machine and dishwasher, have had lg convection microwave before this one and been a happy customer. I dont think they should be able to force customers to purchase another of the same as it has issues. Beware this microwave may have issues they cant seem to resolve. Do you feel lucky? Thats wahat it boils down to i think. I must say my retailer betta home living is sympathetic to my cause has organised a courier for the 150km to repair centre and i feel they will help me on this when and how i dont know but theyre on my side.

Such a good design! – We recently purchased this lovely, stylish microwave and I am very pleased with it. It looks lovely in the kitchen but it also functions brilliantly. It is an inverter style one and it cooks so fast compared to my old machine - I have had to refigure cooking times by half in some cases! It also has very handy digital menus. I really am pleased with it!  Show details

Awesome Unit – In our previous home of 13 years we only used our LG Solardome so when we repurchased another home we realised we had to get a microwave and decided to get another convection oven. We loved this model because it has an easy clean interior, a steam unit which supports our healthy food options and easy to follow instructions. We really like the pull… Read more

down door for easy access as our microwave opening is below the benchtop. It's also brushed silver so it matches our fridge and rangehood.

Excellent and Stylish Microwave – I love the stylish and modern look of this microwave oven! It heats food quickly and very well. Easy to open door and use of knobs /buttons! I would highly recommend purchasing one!

Very Disappointed – Bought new in June 2017. Not used until August 2017. By December 2017 I got sick and tired of the display disappearing up to 10 times a day. Took it to the LG nominated repairer and 4 months later got it back with a new electronic board and fan (did not know it was faulty). The display is still switching itself off, even when not in use. … Read more

Compared to my older Panasonic unit the grill function on the LG unit is a waste of time. It is too small and largely inefficient for grilling anything and now the grill function is not operating at all. I have other LG products which I trust completely but this microwave has, for me, run its course.

Fault since day 1 and terrible warranty service – Bought it online and frankly had I gone to the store would not have bought it as is shockingly large by design. Still, decent looking and does the job for a microwave but not overly good results for baking and not too friendly to use for other cooking modes so makes for a very expensive microwave as we still opt to bake in the oven due to… Read more

mediocre outcomes in the NeoChef.

Since day 1 we have had a problem with it reseting itself when we open it which we have put up with as usually we do not open it mid- cooking so just having the clock reset was not a "make or break" issue and frankly took us a little while to realise it was the appliance fault and not us doing something wrong (as each of us thought the other person was resetting the clock or that we accidently erased the program mid cooking).

I wish we acted immediately and returned it to the store as now that this is getting to be an issue since the "reset" now often happens if we open the door mid cooking and we lose track of where the program was at.

Called LG who supposedly have excellent warranty service to be told this monster 39L oven (it is 52cm deep, almost 60cm wide and almost 40cm tall) that weighs as much as toddler DOES NOT qualify for onsite service and they want us to take it to the "nearest" service centre which is 1 HOUR'S DRIVE AWAY !!!

I live in Sydney and find it shocking that they do not have any service centres that are not on the outskirts of Sydney.

And I find it even more shocking that we are expected to take an appliance this large and this heavy to them ourselves.

We paid for delivery of this thing as it is huge and heavy. And we paid over $620 for this thing.

All I can say this is beyond dissapponting and the very last time I purchase ANYTHING LG as the lack of service centres and expectation of customers dragging such large items to them is just unacceptable

Horrendous customer service - read this review before you buy – I have been buying LG products for years and have generally been very happy. But I always say, the real value of a product or service is highlighted in how the company deals with a situation when a problem occurs. I read a lot of reviews before buying this NeoChef Convection Microwave and decided it was worth paying a premium price for it.… Read more

After 5 months of usage, the Microwave turns off and on sporadically (around 15 times a day) and sometimes whilst it is running, automatically adds 30-60 seconds to the timer and you cannot cancel it - you need to switch it off at the power outlet.

Things go wrong so that's fine. I called up LG and was told I need to take it to my nearest service center which is a 30m drive away to be assessed. For a premium product (and a heavy one at that), someone should really come out to assess it but again, I was prepared to put up with this. But then I was told I would be without the Microwave for at least 2 days during the assessment and possibly more depending on what is wrong.

I have kids and am heavily dependent on our Microwave. When I asked if I will get something temporary to use, I was told no. So basically I would have to go out and buy another Microwave whilst this one gets looked at and this is the part I am absolutely NOT ok with.

Despite my repeated requests to the offshore contact center to escalate the job and find me a solution, I was continuously denied and told the same thing - to take it to the service center. They would not let me speak to a manager and they would not find me any alternate solution - all they needed to do is provide me with a basic temporary microwave from the repair center and I would have been ok.

A premium product should not come with this kind of service and I will no longer buy LG products (as I sit here looking at my LG monitor, TV and fridge - also have an LG washing machine).

So extremely angry and disappointed in a company I have supported for so long.

So now I am off to buy another microwave and will be seeking a refund on this expensive paperweight.

Excellent – I love this microwave ..i find it easy to use just read the instructions and youll find it very easy to follow . . Im very satesfied with my cooking results with it and It s very good size .. im very happy and satisfied i highly recommend this product  Show details

Love cooking with this! – Without an Oven, I choose to purchase this microwave and love cooking with it. It's pretty much like cooking with a real oven. The pre-defined options make it easy to cook popular items, such as baking and roasting. Pizza tastes great on the racks eg. The grill heats up quickly. It comes with a tray and steaming tools. It's easy to clean.… Read more

It is pretty small inside as the two racks don't go under each other. So you have to cook each item one by one.

The microwave is fairly loud when it's running and can take a while to cool down after cooking. But it depends on the amount of space around the unit and the airflow.

It does make cracking noises as mentioned in other reviews but this only lasts for the first 2 minutes and I don't see it as an issue.

In the end, I would highly recommend this Microwave for all cooking.

Not worth buying – Ok microwave, oven is completely useless. Should have bought the Breville or other version. Cannot heat up above 120 C. Show details

Great while it lasted – It worked great untill it was 3 years old, then started sparking and stopped heating Show details