Reviewer Photos & Videos
Oven Doesn’t Work!
Terrible. Convection oven doesn’t work. It takes far longer than a cheap convection oven from Kmart. No better than a standard microwave & not worth the money. Very disappointing by LG, a brand I trusted.
Purchased in May 2020 at The Good Guys for $630.00.
LG convection microwave is hopeless
Repairs to electronics required twice within 2 year free warranty period but now it has died 3.5years old. Never buying LG again. The LG 10 year warranty is a scam.
Purchased in September 2018 for $530.00.
Once the reset issue is permanently fixed, it works great, but you can't trust LG
Had this Unit for about 18 months now and like a lot of people here I got the reset issue after a few months of use. I read all the reviews here and I cannot believe that LG hasn't still figure out that the problem is in the little 24 wire harness that goes from the inside board to the outside panel in the door.
I fix mine few months back, I even wrote a blog(pictorial) of the fix, but I'm not sure I can post the link here..
Nonetheless, it has been working flawless since.
If you take your unit back, tell the technician that the unit does not...need a new board but just a better layout for the wire harness and to remove that stupid plastic elbow where the wire is forced through.. I'm not saying that this is everybody's problem here, but if your unit does reset by itself, and often when you open the front door, my money is on the little wire harness being damaged by a very silly layout... Problem solved..
Purchased in July 2018.
- NeoChef MJ3966ABS (Black)
A mini oven with oven features
A new edition for our home. This is an upgrade from our general microwave. Personally, it has taken a little while to adjust to the concept of being a convention oven. Will start with the design of the LG, may look like any other microwave, yet the added edition of door opening down as opposed to side was 1 of the selling points for me. I don’t need to place the LG in a position in the kitchen where i need to accomodate for the door opening to the left, simply pull door down as per normal oven.
Pros to LG NeoChef - rotating plate support has ...
Purchased in July 2020 at Harvey Norman for $525.00.
- NeoChef MJ3966ABS (Black)
Not too bad with heaps of options available to use but not the most user friendly
The variety of things it can do is pretty awesome here a quick one liner for the few items of used so far:
- The microwaving of the items stuff is a hit and miss sometimes, for the costs though it would have expected better to be honest.
- Steamer is great and works, albiet a bit small so you can't steam much at any one time, normally enough for just 1 person
- Convection ovens works like a charm..but make sure you preheat it first, also takes a bit of time
- Healthy free works great too, no hassle there
- Its absolutely great for a place that ...
Purchased at Harvey Norman for $560.00.
- NeoChef MJ3966ABS (Black)
Looks like we're not alone with the reset issue
This microwave looks great and up until a couple of weeks ago was doing exactly what it was supposed to do. It microwaves well and convection cooks well also. We love the steamer function and have cooked dim sims and that kind of thing lots and it does them well. The sensor settings - cooking and defrosting are good. It doesn't finish cooking with a cavity full of water like our last two Panasonics.
But, it doesn't have a sensor reheat option like our Panasonics either. We've overcome this by using lower power and entering time but would much...prefer a sensor reheat option. It also doesn't have a timer function to use independent of cooking but hardly a purchase stopper. Sadly we had to stop convection cooking as our microwave cavity is too small with not enough space around it. The heat build up around it when convention cooking is incredible. We should have taken more notice of this but that is our problem, not LG's. A couple of weeks ago I noticed the display was blank. Then when I opened the door just a zero was displayed. Powered it off to rest the clock. It's happened a couple of times since. Luckily we haven't had the timer stop and food keep cooking. This morning we got the F-11 error. I looked it up here and we're not alone. The instruction book says this is an inverter error so it's been switched off and unplugged and we'll start the repair process that doesn't sound like much fun. To be honest I'd rather get our money refunded and try something else. We'll see how we go with the repair first. Until it developed a fault I would have rated build quality as excellent. Today it's terrible. *LG has contacted me and advised me to take it to a service centre which we will do. Hopefully the issue will be fixed although it's always disappointing to find out that the issue you've experienced is happening to multiple others. *pictures taken after our new oven was installed, not after fault
Purchased in June 2019 at Harvey Norman for $599.00.
A warning to stay away from this model if it's still being built.
Great microwave, enough power for domestic kitchen no problem.
Convection oven worked great too for crisping.
Easy to do regular microwave tasks, not quite so easy to use convection. Disappointed that you can't mix both functions in the same cycle for what we wanted to cook.
Deeper control functions had me often referring to the manual as it was not intuitive to me.
Great reliability for 9 months or so. ...
Purchased in December 2017 for $555.00.
Flakey. Random resets
Random turning off and resetting issue. Sent back from Repairers broken as before-said they couldnt find the problem. Got a new one on warranty from the good guys and the replacement unit developed the same problem-WTH?!! Couldnt be bothered with returning it for almost a year and then became unusable with multiple shut downs/resets during cooking cycle. Returned and sent to be fixed again under warranty, yep under warranty as product not of merchantable quality and 12 month warranty cut off does not apply. 6 weeks to wait for repair and w...e will see what happens. BTW the 120$ SANYO microwave I bought to use at home over the repair period works like a champion. Shame this product seems blighted with an intrinsically flakey component-?motherboard ?power supply. Will press for a refund if it breaks again and will see them in small claims tribunal if they dont come to the party. Stay tuned.
Purchased in April 2018 at The Good Guys for $599.00.
- NeoChef MJ3966ABS (Black)
Worked good for about a year, then it all started...
Purchased this product just over a year now. Was working good. Cooking well (both microwave and convection). Only negative feedback during this time is the noisiness of it. Then, started to see the F-11 error appear at random time during cooking. Have to turn unit off and back on to have a guess how long was left on the cooking time to restart. Then the simple shut down started to happen. Completely turns its self off and back on. Now this is happening daily which is extremely frustrating. Twice I have also had the issue where the time would fr...eeze yet the microwave keeps going. My daughter was heating a pie for 3.5 minutes however when there was 19 second to go, timer stopped however the microwave kept going. I noticed this when the house stared to fill up with a burning smell and I saw the microwave still going with the timer frozen. Absolutely dangerous! What frustrates me the most was the lack of concern from LG. Asked to take to a repair place 70 kms away. Thought I would call them first to see if they have dealt with these issue before. Sales lady just said bring it in and can take up to two weeks. I didnt want to take in if they cannot repair as there are many other reviews of the exact same nature where even after 2 or 3 return visits to this same place and still not fixed. I now deem this product dangerous and would stay clear. Invest in a quality brand for microwaves. I myself have purchase LG products for many, many years from TVs, to washing machines, to monitors etc Extremely disappointed.
Purchased in September 2018 at Harvey Norman for $515.00.
I wish I’d got the add-on warranty offer
12 months and 2 weeks old and the inverter error code started. Inverter needs replacing. This is an expensive appliance and should be indestructible. Don’t buy one. Looks can be deceiving.
Purchased in September 2018 at The Good Guys for $581.00.
Have had it in for repairs twice for the same error in its 2 years factory warranty which was very inconvenient as a 40min drive each way to drop off and pick up. It is now faulting again with a different issue. I have only ever used for steaming and heating. The worst microwave I have ever owned. LG have agreed to issue a return authority so Harvey Norman are happy to give me a full refund. So happy customer now.
Purchased in November 2017 at Harvey Norman for $699.00.
Good Versatile Faulty Microwave
Owned for a bit over two years. It’s versatile, cooks well and evenly. The downward opening door is great. But like the other reviewers noted the control board was faulty so that needed to be repaired under the 2 year warranty (good). That process was overly painful as LG should offer to repair a microwave at this price point and size with home service, especially since the flaw appears to be pretty common. The repairer was far away, it was inconvenient and took 10 days. However seems to be working ok now. It’s possible this issue has been sinc...e been resolved in more recent models. Mine was one of the first. The controls are a bit confusing and it has too many functions and you really do need to refer to the instructions. But the functions I tend to use regularly work well. The chime is a bit irritating and the fan is a little intrusive. All in all it is a pretty good microwave let down by a clearly known defect and pretty average LG customer service.
Purchased in May 2017 at The Good Guys for $549.00.
- NeoChef MJ3966ASS (Silver)
Best Convection Microwave I Have Owned
Bought this 18 months ago, used to have a Sharp 20 years ago.
Takes some getting used to because the timer jumps in 10 second intervals to 3 minutes, then 30 seconds after that. Also the maximum time it can be set for is 90 minutes, but if you needed 2hrs you could do it in 2 steps.
I use this instead of my older full size oven, takes just a few minutes to heat up, and is quite accurate with temperature. Never had any problems, the interior is easy to wipe down, the fold down door is a fantastic space saver, and the microwave function is awesome.
Would buy again.
Purchased in March 2018 at The Good Guys for $593.00.
Obviously a faulty product and LG just won't admit it
Like many other reviewers and of the MJ3966ABS, this microwave just keeps resetting back to the clock or turning itself off. It does when you open the door, or press stop and even does it when you've not even using it and in another room. I've been on the phone to LG and absolutely hopeless customer service. There are obviously known problems with this product, and LG just say take it across town to a repairer. Given others have had such problems with getting repairs and then if repair doesn't last, I think I'm just going to go back to Good Guys and see what they can do.
Shocking service LG.
OWN UP when you've created a faulty product and give your customers refunds, rather than sending them on a goose chase.
The lemon of microwaves
When you open the door or busy cooking or closing the door the microwave would jump to setting the timer. Has gone in for repairs. (took approx a month) and still have same issues. LG response: keep taking in for repairs even though they couldn't fix it previously. Everybody else seems happy with this microwave so feels like this one is a dud.
Questions & Answers
1. Why does user manual say convection can be 200deg but unit only goes to 180?
2. Using convection combi - how do you now what micro power relates to which code? (EG manual says
CC-2 is 330W), what is CC-1 and CC-3?
The unit does go up to 200 degrees in. The microwave starts @ 180dg. Turning the dial will take it to 200. Regarding the CC-2 etc. I haven’t come across this, so unable to respond. If not in the manual, I either internet search or go to LG website where Live chat can be used. I do this with appliances I’m uncertain about.
We have a nearly brand new microwave and everytime the microwave function is selected the "door" display comes on and the microwave stops heating
This appears to be a fault. Have you contacted the manufacturer or the dealer you purchased from? Depending on how long you have had the item, usually the dealer will replace. You shouldn’t have such an issue with the microwave. Don’t hesitate and get in contact with dealer first, the LG.
Get an answer from our members and LG representatives
|Features||Child Safety Lock, Grill Function, Inverter and Sensor Cooking||Child Safety Lock, Grill Function, Inverter and Sensor Cooking|
|Dimensions||325 x 540 x 523 mm||325 x 540 x 523 mm|
|Turntable Diameter||360 mm||360 mm|
|Door Mechanism||Pull Handle||Pull Handle|
|Power||1,100 W||1,100 W|
|Manufacturer Warranty||2 year(s)||2 year(s)|
|Colour / Finish||Stainless Steel||Black|
- MPN: 36527833 and MJ3966ASS
- GTIN13: 8806087857610
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