LG NeoChef MJ3966

Terrible. Convection oven doesn’t work. It takes far longer than a cheap convection oven from Kmart. No better than a standard microwave & not worth the money. Very disappointing by LG, a brand I trusted.

Repairs to electronics required twice within 2 year free warranty period but now it has died 3.5years old. Never buying LG again. The LG 10 year warranty is a scam.

Had this Unit for about 18 months now and like a lot of people here I got the reset issue after a few months of use. I read all the reviews here and I cannot believe that LG hasn't still figure out that the problem is in the little 24 wire harness that goes from the inside board to the outside panel in the door.
I fix mine few months back, I even wrote a blog(pictorial) of the fix, but I'm not sure I can post the link here..

Nonetheless, it has been working flawless since.

If you take your unit back, tell the technician that the unit does not...

A new edition for our home. This is an upgrade from our general microwave. Personally, it has taken a little while to adjust to the concept of being a convention oven. Will start with the design of the LG, may look like any other microwave, yet the added edition of door opening down as opposed to side was 1 of the selling points for me. I don’t need to place the LG in a position in the kitchen where i need to accomodate for the door opening to the left, simply pull door down as per normal oven.
Pros to LG NeoChef - rotating plate support has ...

The variety of things it can do is pretty awesome here a quick one liner for the few items of used so far:
- The microwaving of the items stuff is a hit and miss sometimes, for the costs though it would have expected better to be honest.
- Steamer is great and works, albiet a bit small so you can't steam much at any one time, normally enough for just 1 person
- Convection ovens works like a charm..but make sure you preheat it first, also takes a bit of time
- Healthy free works great too, no hassle there
- Its absolutely great for a place that ...

This microwave looks great and up until a couple of weeks ago was doing exactly what it was supposed to do. It microwaves well and convection cooks well also. We love the steamer function and have cooked dim sims and that kind of thing lots and it does them well. The sensor settings - cooking and defrosting are good. It doesn't finish cooking with a cavity full of water like our last two Panasonics.

But, it doesn't have a sensor reheat option like our Panasonics either. We've overcome this by using lower power and entering time but would much...

Performance.
Great microwave, enough power for domestic kitchen no problem.
Convection oven worked great too for crisping.

Controls.
Easy to do regular microwave tasks, not quite so easy to use convection. Disappointed that you can't mix both functions in the same cycle for what we wanted to cook.
Deeper control functions had me often referring to the manual as it was not intuitive to me.

Reliability.
Great reliability for 9 months or so. ...

Random turning off and resetting issue. Sent back from Repairers broken as before-said they couldnt find the problem. Got a new one on warranty from the good guys and the replacement unit developed the same problem-WTH?!! Couldnt be bothered with returning it for almost a year and then became unusable with multiple shut downs/resets during cooking cycle. Returned and sent to be fixed again under warranty, yep under warranty as product not of merchantable quality and 12 month warranty cut off does not apply. 6 weeks to wait for repair and w...

Purchased this product just over a year now. Was working good. Cooking well (both microwave and convection). Only negative feedback during this time is the noisiness of it. Then, started to see the F-11 error appear at random time during cooking. Have to turn unit off and back on to have a guess how long was left on the cooking time to restart. Then the simple shut down started to happen. Completely turns its self off and back on. Now this is happening daily which is extremely frustrating. Twice I have also had the issue where the time would fr...

12 months and 2 weeks old and the inverter error code started. Inverter needs replacing. This is an expensive appliance and should be indestructible. Don’t buy one. Looks can be deceiving.

Have had it in for repairs twice for the same error in its 2 years factory warranty which was very inconvenient as a 40min drive each way to drop off and pick up. It is now faulting again with a different issue. I have only ever used for steaming and heating. The worst microwave I have ever owned. LG have agreed to issue a return authority so Harvey Norman are happy to give me a full refund. So happy customer now.

Owned for a bit over two years. It’s versatile, cooks well and evenly. The downward opening door is great. But like the other reviewers noted the control board was faulty so that needed to be repaired under the 2 year warranty (good). That process was overly painful as LG should offer to repair a microwave at this price point and size with home service, especially since the flaw appears to be pretty common. The repairer was far away, it was inconvenient and took 10 days. However seems to be working ok now. It’s possible this issue has been sinc...

Bought this 18 months ago, used to have a Sharp 20 years ago.

Takes some getting used to because the timer jumps in 10 second intervals to 3 minutes, then 30 seconds after that. Also the maximum time it can be set for is 90 minutes, but if you needed 2hrs you could do it in 2 steps.

I use this instead of my older full size oven, takes just a few minutes to heat up, and is quite accurate with temperature. Never had any problems, the interior is easy to wipe down, the fold down door is a fantastic space saver, and the microwave function is awesome.

Would buy again.

Like many other reviewers and of the MJ3966ABS, this microwave just keeps resetting back to the clock or turning itself off. It does when you open the door, or press stop and even does it when you've not even using it and in another room. I've been on the phone to LG and absolutely hopeless customer service. There are obviously known problems with this product, and LG just say take it across town to a repairer. Given others have had such problems with getting repairs and then if repair doesn't last, I think I'm just going to go back to Good Guys and see what they can do.
Shocking service LG.
OWN UP when you've created a faulty product and give your customers refunds, rather than sending them on a goose chase.

When you open the door or busy cooking or closing the door the microwave would jump to setting the timer. Has gone in for repairs. (took approx a month) and still have same issues. LG response: keep taking in for repairs even though they couldn't fix it previously. Everybody else seems happy with this microwave so feels like this one is a dud.