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LG Neochef MS2336DB
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The glass exploded and shattered across our kitchen
I was washing the dishes, and the microwave's front door glass shattered across our kitchen with a rather big bang! We were lucky my one-year-old daughter was not in the kitchen then. The microwave was not running at all, and nothing hit it either. It was not in use at the time.
It's not uncommon for poorly made tempered glass to shatter. It happens to glass tables too. Our glass door had a fault, and LG should rectify the situation.
The customer service has been very bad at LG and Myer, where we purchased it. LG even told us to bring it in for it to be inspected! The fact that it had pieces of glass sticking out of it is a real danger.
Purchased in at Myer for $199.
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- 3 reviews
- 1 like
It's just a microwave
To disable the annoying tune that plays every 30 seconds to remind you that the reheating is finished: press and hold the stop/cancel button and the inverter button at the same time for a few seconds. You'll see OFF on the screen and all sounds will be off.
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- 2 reviews
Absolute dud!
Stopped heating, closest repairer 2hour round trip away (we are 20 mins from major city!) Customer service was awful, hard to understand and wouldn’t organise a courier to collect and return item. Won’t be buying any LG products in future! Update: was the inverter, so not charged for repair, but disappointing all around
Purchased in at Myer Online Store for $255.20.
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- 8 reviews
- 1 like
Terrible, don't buy it
We bought it last year June because of the good reviews. Whilst it was good, it just suddenly died on us last night. Its only been 17 months! We have had other microwaves and they have all lasted a LOT longer than 17 months. Did not expect LG things to be so fragils. Save yourselves money and hassle and buy something else
Purchased in at Appliances Online for $179.
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Hi Kitty,
Thanks for taking the time to share your review and we are very sorry to hear that you have had this experience, We would like to have a look into this for you and have sent through a PM via Product Review....
Read more Thank you, LGA Social Media TeamFind out how LG Neochef MS2336DB compares to other Microwaves
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- 3 reviews
- 2 likes
LG Needs to Advertise in BOLD that this microwave will knock out your WIFI and Bluetooth when in use. Not recommended.
Bought this microwave from JB Hifi based on the generally positive reviews online and our kitchen space, after our previous Sharp Microwave stopped working after 5 years. What we noticed very quickly and incidentally, is that this microwave knocks out the Wifi and Bluetooth completely when it is heating even when it is located >8-10m away from the router. So if you are cooking rice in a microwave rice cooker for 40 minutes, there is massive interference with internet and it also knocked out our Bluetooth baby monitor, which is very worrying whe...
Read moren trying to keep an eye on baby. Very concerning and makes one wonder about the likely radiation emitting from this device if it can interfere with Wifi and Bluetooth consistently. There is a very small description in tiny print located in the manual near the back, that the microwave may cause some Wifi/Bluetooth interefence being on a 2.4Ghz frequency...but in our case, this really should have been in BOLD and at the start of the manual- which makes it seem like LG are trying 'normalise' this issue. Made it very difficult to work from home or complete zoom calls or participate in telehealth. We never had this problem with our previous microwave so very disappointed with this and will be seeking a refund and/or new microwave. I feel this is a design flaw in this day and age when we are reliant on wifi and/or Bluetooth. On the plus side, it heats food, but it does not heat as evenly or as well as previous microwave so we often have to microwave for much longer. It is easy to use with quick start button with the timer going up in 10 sec increments and has a jingle at the end of use (which you have to quickly attend to..otherwise it keeps repeating over and over again!!)Purchased for $140.
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Hi Scelee9,
Thanks for taking the time to share your review, We appreciate your feedback and are sorry to hear that you have not had the best experience with your microwave, We will make sure to shar...
Read moree this information with the team as we strive to improve our customer’s experiences with our products.Thank you for acknowledging this. Hopefully LG can improve the design of this product to not interfere with wifi in future.
- 7 reviews
- 3 likes
Well worth the upgrade!
Upgraded to this microwave after owning a small ANKO (kmart) microwave, after my mother and grandmother were happy with their similar LG models. I am so glad I did, heats up food very quickly and it tastes much nicer. I do a lot of meal prep and freezing bulk meals, can take a little while to heat up from frozen, but heats very evenly without cold spots in the middle. Also love the sleek look of the microwave.
Purchased in at JB Hi-Fi.
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Hey Caitlin,
Thanks for sharing this wonderful review, We are so happy to hear that you are loving your microwave!...
Read more If we are able to help you with any questions in the future please don’t be afraid to give us a buzz on 1300 542 273. Thanks again for choosing LG, LGA Social Media Team- 8 reviews
- 4 likes
This is perfect
I love this microwave. It's stylish, easy to clean, cooks evenly and I love the microwave sound at the the end of each cook. I found it strange at first especially with how you open the microwave but after a week I got used to it. It's a great product overall
Purchased in at The Good Guys for $489.
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Hey Marie,
Thanks for sharing your review, We are so happy to hear that you are loving everything about your microwave and we really appreciate the support!...
Read more If we are able to help you with any questions in the future please don’t be afraid to give us a buzz on 1300 542 273. Thanks again for choosing LG, LGA Social Media TeamRelated Articles
Problem turntable
Worked well at first but now the turntable clunks around - I’ve tried moving it but still a problem. Pity as I was just getting used to the many functions. Guess I’ll need to return
Purchased in at JB Hifi Home for $179.
- Value for Money
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Hi Linda,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product....
Read more We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media Teambroken down twice in less than a year
It stopped working after a few months so i had to take it back, they sent it away to fix it and then i had to go back and get it, then it stopped working agin two months later so i have taken it back again . waste of time and money.
Purchased in for $166.
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Hi Danielle,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your microwave....
Read more We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamFind out how LG Neochef MS2336DB compares to other Microwaves
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- 20 reviews
- 8 likes
Could registration be any more difficult?
It is a very stylish compact unit that I have yet to use. My complaint is with registration on the LG website which has proven impossible; there are several annoying issues including having to repeat the same data many times, as their system does not store on entry. It locates the model number yet this model is not listed in their drop down selector, and there is no facility to enter it manually. Wonderful, can't register! But wait, there's more-
I go to my iPad Keychain and Bring up the LG website then enter my password and store it, then go ...
Purchased in at Appliance Giant for $165.
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great microwave but problem with this model
this is the third LG inverter that we have had - two of the same model had an issue with the magnetron and so we switched to this current model 18 mths ago - now have the issue of the microwave suddenly not heating - don't buy
Purchased in at Harvey Norman Retail Stores.
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Hi HMS h,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your microwave and we would like to have a look into this for you....
Read more We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media Team- 60 reviews
- 65 likes
It fits my specialised needs
I wanted a small microwave for the house that I could also take with me in a caravan where it would run through a 2kW inverter (ie drawing power from the batteries). Research showed that microwaves draw a lot more power than they delivered to the food with a typical unit drawing close to the 2kW maximum of the inverter - and I don't like to run anything at its maximum.
If told to reduce power, most microwaves deliver an "average" reduction by cycling on (at full power) and off instead, so reducing power wasn't an option.
The alternative tech...
Read morenology is "inverter", which reduces the input power drain instead. The Neochef is inverter and I've run some tests (all figures are approximate). On full power (1000 watts) it pulls an actual 1500 watts. On a nominal 600 watts it pulls an actual 1000 watts. Both provide a safety margin for the inverter and lower the instantaneous demand on the batteries. On aesthetics, it looks good to me. On user interface, it took me a bit of time to get used to the control panel after using a very old traditional microwave. However I now find it easy to use and the manual was actually a lot of help, which was unexpected.Purchased in at Myers for $151.20.
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Hey Marshall,
Thanks for sharing your detailed review, Your feedback is greatly appreciated and we are glad to hear that you are enjoying your Neochef :)!...
Read more If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, Alicia / LG AustraliaFind out how LG Neochef MS2336DB compares to other Microwaves
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- 9 reviews
- 6 likes
- Verified
Great value and stylish
I love this microwave, it's functional, stylish, and cheap. For me, I only use my microwave to reheat a meal occasionally so this is perfect for me. If you need a small, cheap microwave that doesn't look or function like a cheap microwave this is worth a look.
Purchased in at Myer Online Store for $151.20.
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Hey Glenn,
Thanks for taking the time to share your review, we are so happy to hear that you are enjoying your microwave and greatly appreciate the support....
Read more If we are able to help you with any questions in the future please feel free to contact us on 1300 542 273. Thanks again for choosing LG, Alicia/LG Australia- 2 reviews
- Verified
Backed up by good customer service
Bought just over 14 weeks ago and was delighted with its performance and sleek design. The defrost function left meat evenly defrosted without the cooked edges, and food cooked quickly and evenly. I quite enjoyed the end-of-cycle chirrup/melody, even though it was persistent. The unit was very quiet, and was easy to clean.
Unfortunately it developed a problem with the magnetron. After conversations with LG, this issue was resolved to my complete satisfaction.
Purchased in at Appliances Online for $189.
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Hey GE1,
Thanks for sharing your review, Your feedback is greatly appreciated and are glad to hear that you are happy with the customer service that we provided....
Read more If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, Alicia / LG Australia- 4 reviews
- Verified
The singing microwave
The black design on this microwave looks sleek and modern. The manufacturing materials are of high quality. It is very reliable and cooks food evenly. There are a number of programming features but honestly I just use the quick start mode. I like that this microwave has a single button start. You don't need to enter the time or turn dials like some other microwaves.
Purchased in at Myer for $149.
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Hey Jonathan,
Thank you for your great review. Your feedback is greatly appreciated and we are glad that you are enjoying your microwave :)....
Read more Should you have any further enquiries, please feel free to reach out and contact us on 1300 54 227. Thanks again for choosing LG, Alicia / LG AustraliaQuestions & Answers
Hi lg,
Can you turn the sound/chime off? Also, does it have a soft close door?
Thanks
It is a low spec/low price bracket model.
The chime isn't a problem for me but research on the web plus searching the PDF version of the manual (http://gscs-b2c.lge.com/downloadFile?fileId=Z0DPcnpuO...
Read morexod2JRQCLaEA) suggests that it can't be turned off.Get an answer from our members and LG representatives
Details
Category | Microwaves |
---|---|
Price (RRP) | $169.00 |
Type | Conventional |
Features | Child Safety Lock and Inverter |
Capacity | 23L |
Dimensions | 272 x 476 x 370 mm |
Turntable Diameter | 292 mm |
Power | 1,000 W |
Manufacturer Warranty | 2 year(s) |
Colour / Finish | Black |
Manual | Download manual |
- GTIN13: 8806098204625
- MPN: MS2336DB
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Hi Mel,
Thank you for taking the time to share your review, We are sorry to hear that you did not have the best experience with the repair process of your microwave and will make sure to share all of your feedback with the team....
Read more If you have any issues in the future with your microwave please feel free to send through a PM and we will be able to assist further with this. Thank you, LGA Social Media Team