LG NeoChef MS4296
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LG have failed Us
After a few years, this microwave has just stopped heating. It's very strange and is likely an indication of very poor quality and bad engineering. The digital display does not move, for example if we punch in 2 minutes cooking time and hit start nothing happens. The numbers just stay at 2 mins. We've powered the unit down for overnight, come back and there is no difference. Since its not heating, one can reasonably assume its the megatron and it would be covered for repairs like its so proudly mentioned on the front of the unit "10 year warran... Read morety", but no LG doesn't agree. It's just become a useless piece of junk. We had a Panasonic microwave before getting this LG. The Panasonic microwave was still working fine after more than 17 years and we only replaced it for the LG because we wanted to modernize the kitchen. In hindsight, that was a terrible mistake. We would have hoped reaching out to LG, we would find a solution but we are not prepared to pay for repairs when we can replace it for under $150 with a new unit from a more reputable brand. Funny thing is, our old Panasonic was given to a friend and I just found out it's still running, wow. It's sad, but we now have zero confidence in LG products and after sales service. LG have failed Us.Terrible product, More terrible support
I bought a NeoChef, 42L Smart Inverter Microwave Oven SKU: MS4296OSS.BSS7LAP in July 2023 and it stopped working within 10 days. Since then I have been tortured by LG by their useless non existing customer service and their refusal to refund the amount. Faulty microwave was sent back to them in October after much hard work and it has been 3 months since then when I have been sending constant emails and calls but to no avail.Below email from them on 15th Jan after I called them and still no refund.
Hi Amanpreet,
Good day!
We are reaching y... Read more
ou to inform about the current status of the refund of your returned order. As what have transpired, we will do our best to have your order refunded the soonest possible. Please give us atleast 24-48 hours to finalise refund. We will get back to you immediately once we have a confirmation that refund has been processed. Should you need further assistance, feel free to reply directly to this email, or you may call us at 1300 542 273 and press option 5 when you hear the prompt, we are open between 8am to 8pm. Thank you and have a great day. Warm Regards, Jomac O. OBS Support Admin Tel: 1300 542 273 (Option 5) E-mail: obsanz@lge.com LG Electronics - AustraliaGreat marketing for a rubbish product
The advertisements for this microwave look great. Unfortunately this would be the worst microwave I have ever owned. Doesn't heat food evenly. Some parts boiling hot some parts cold. After heating a couple of meals amount of time it takes would approximately double to get food at same tempreture. Rubbish overpriced product.Poor quality and customer service. Fake warranty
Last 3 years max. Service centre is in Asia somewhere, no chance to get call back and replace ment. Poor customer service. Do not trust their fake warranty and ads slogans. Show detailsWorked well right up until it died (3yrs)
Was a fantastic microwave oven and easy to use. the auto cook/defrost functions were reliable. Suddenly after 3 years stopped heating which is disappointing. I would have liked a reputable brand to last much longer. My replacement will not be this model.Hated this microwave and now it's died (3 years old)
We found this microwave annoying, to say the least. You cannot accurately select the time (10 second increments minimum), it doesn't heat food evenly, when it did heat food it burnt the edges, and it's very slow. It also wasn't cheap. Guests also complained that it wasn't intuitive and couldn't work out how to use it. Now after three years of normal/minimal household use it's given up entirely. I would never buy this again and recommend others don't either. Show detailsLG 10 year magnetron warranty pasted over the door and brochures is misleading
Worked well until the magnetron failed to heat food (both magnets of the magnetron failed by multiple fractures, which can be seen without removing the magnetron). No error code. LG support initially claimed the warranty was only 2 years, until I reminded them that it’s printed on the door that the inverter magnetron has a 10 year warranty. BUT, I’d have to have one of the AUTHORISED Shops look at it (they charge $44 just to look at it and quote) plus any replacement labour $$$. The genuine LG magnetron costs $63. So it costs more to clai... Read morem under the LG warranty than the part under warranty is worth. LG refused to mail me a replacement because I’m not authorised by them. [Content Removed]. To me it’s misleading to paint (not a removable sticker) but a permanent “10 year inverter magnetron warranty” on the appliance glass door, when it has negative value.Second Replacement - Hoping It Lasts the Distance
I always research any products before I purchase and at the time LG NeoChef matched what we were looking for.I also like that it had a 2 year warranty, not that it really matters so much as Australian Consumer Law kicks in and fit for purpose precedes any warranty.
We purchased this in Nov 2021 and immediately loved it.
However in August 2022 the microwave stopped heating.
We spoke with customer service, who were fantastic.
They did make comments about getting it possibly repaired but I immediately told them that I was not going to accept a r... Read more
2nd one in 3 years - continually gives out with normal usage, great when it works, but just tired of changing it
Purchased 1st one 3 years ago and it gave out just after the 2 years warranty. Couldn't find receipt so gave up and purchased a new one, new one gave out in 9 months. Both have exactly the same issue they turn on but just stopped heating anything, however did notice with the 2nd one since the first time using it that it already made a weird sound comparatively to the old one. Getting a refund and going with something else abit more reliable (both time purchased retail from a major brick and mortar store - not some online reseller).When it works its great, looks sleek, easy to adjust heat, and does the job heating things up.
Going to go back to paying more for Sharp or Panasonic, but unfortunately they do not look as sleek or modern. Show details
Had enough of this microwave!
Initially, I loved everything about this microwave. However, after 18 months, the front touchpad was unresponsive. The touchpad inside the door would work but when you close the door, none of the touchpad components would work. We did the old trick of turning it off and turning it back on again and it actually worked. But, this was becoming a regular occurrence and to try and lift it out of the designated space we had for the microwave was impossible for just one of us to do. So if it happened and I was home by myself. I was without a microwave... Read more. It is now just over 3 years old and after having to do this on a nearly monthly basis, I've had enough and am going to buy another microwave. I tried googling to see if others had the same issue and came across other negative reviews. Which is a real pity as I've not had any problem with it overheating or anything else, just this non-responsive issue.Buyer BEWARE
Have had safety issues since purchase 2022. had 2 repairs and waiting for parts for the third repair. LG would not replace under the warranty. I went and bought a different brand. Microwave won't turn off. Show detailsLemon
Bought this in July 2020 after reading reviews and within the month returned it for a replacement as it had a high pitched sound within the first 5-10 seconds of operating. The replacement had the same issue. Bought the extended warranty on it which expired in July this year and coincidentally, in august it stopped heating. Everything else still behaved like it was working but zero heating happening. So now have to purchase another microwave and will NOT be looking at an LG. Other bits we dealt with were the poor quality of paint - only ever us... Read moree microfibre cloths but the matte black paint comes off and it doesn’t heat in 5 second increments which is a pain for some things. The inverter defrost always cooks the food so we stopped using it - even though we’d weigh the food and set it correctly.Worked well for the first 3 years
This microwave worked very well for us for the first 3 years. We didn’t have any of the other issues that I’ve noticed in the other reviews however, for no apparent reason the microwave has started arcing and sounding like it’s going to blow up. Show detailsBursts inside. Worst microwave we have ever used !
It sometimes bursts out from inside. Today, I put in half a cup of water and wanted them to boil. I set the time to 1:30 min. Suddenly we had a loud sound; the microwave burst out water and opened the door with huge power. All the water burst out everywhere. Luckily, I was not in front of it. Just imagine if boiled water bursts out and hits somebody; this will burn the skin. We are now feeling unsafe with this.After that, I took two pictures and had a chat with LG's online services. They took it easy and asked me to take it to the service centre. What is the guarantee that a similar thing will not happen after servicing? We have never experienced anything like this with a microwave. It's really scary, and unsafe.
Regards, Show details
Sparked and sounded like it was gonna burst
Just used this microwave for 2 years as it sparked and was making a loud noise like it was gonna blow up. The service centre couldn’t fix it, so LG just gave us a store credit. So disappointed!Questions & Answers
Is there a way to power off this microwave from the front, instead of using the switch to turn on and off ?
Is there a way to turn off the microwave from the front ? The power cord is at the back and we have no space to put our hand at the back to switch it off
No . I don't recommend lg as they have not responded to several emails regarding my concerns and problem with my current one . They basically just have ignored me. I'm now going to fair trading about it. Get another brand is my advice.
what is an inverter?
Yes
Basic google question
Details
Features
- The NeoChef’s 42-litre capacity provides a generous amount of cooking space, which is suitable for households of four people or more.
- When it comes to cooking functionality, this microwave has a number of built-in cooking modes that can make cooking easier. This includes: 8 reheat cooking modes for specific foods, which are: beverage, casserole, dinner plate, muffin, pie, pizza, rice and soup.
- There are 3 Melt cooking modes, made for butter, cheese and chocolate.
- 3 ‘Soften’ cooking modes can help make more palatable butter, cream cheese and ice cream.
- There’s also a Proofing mode, which helps to make yoghurt.
- This microwave has inverter technology, which heats food evenly, allowing for more precise temperature control.
- All models in this LG range have an in-built child safety lock to help prevent accidents.
Extra options
The LG NeoChef MS42960MBS is this range’s most premium option. It has a Sensor cook option for 8 types of food: bacon, casserole, fresh vegetables, frozen vegetables, frozen meat pies, jacket potatoes, rice/pasta and risotto.
For $389, the top model features sensor cooking, a glass touch function to open the door rather than a pull handle, and a matte black finish. The other models are slightly cheaper, and vary slightly in price based on their colour.
LG NeoChef MS4296OBS (Black)3.7(160) | LG NeoChef MS4296OWS (White)3.8(51) | |||
---|---|---|---|---|
Category | Microwaves | Microwaves | Microwaves | Microwaves |
Price (RRP) | $339 | $349 | $339 | $389 |
Type | Conventional | Conventional | Conventional | Conventional |
Features | Child Safety Lock and Inverter | Child Safety Lock and Inverter | Child Safety Lock and Inverter | Child Safety Lock and Inverter |
Capacity | 42L | 42L | 42L | 42L |
Dimensions | 434 x 540 x 310 mm | 434 x 540 x 310 mm | 434 x 540 x 310 mm | 434 x 540 x 310 mm |
Turntable Diameter | 360 mm | 360 mm | 360 mm | 360 mm |
Door Mechanism | Pull Handle | Pull Handle | Pull Handle | Pull Handle |
Power | 1,200 W | 1,200 W | 1,200 W | 1,200 W |
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) |
Colour / Finish | Black | Stainless Steel | Black/White | Black Stainless Steel |
Awards | 2018 and 2019 | 2018 and 2019 | 2018 and 2019 | 2018 and 2019 |
Extra Information
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