Reheat, Soften and Melt food functions
Spacious cooking capacity
Reviewer Photos & Videos
- NeoChef MS4296OWS (White)
Stopped heating within a year...
Just under a year ago, went looking for a microwave online to replace older one. Thought I'd give this LG one a try as seemed well reviewed. 11 months on, it has just died i.e., made buzzing sounds and just stopped heating. I'm in Brisbane, and suprisingly now have to travel at least an hour up/down the coast for warranty, which is a hassle. I see some other reviews saying it just stops heating after 1-2 years. Got it cheap which is a plus I guess, though I wasn't looking for cheap at the time. It is a case you get what you pay for here. If I could go back I'd gamble on an alternative brand. If looking to buy, do your best to research and best of luck!
Purchased at Appliances Online for $269.00.
Love this product . Very easy to use and the new look is fantastic. Would recommend this for sure . It works without a problem unlike my old one that was stalling
Purchased in March 2020.
Don't waste your money
This is my second microwave, same model. First one stopped heating after a year and a half. Returned and wanted to replace with exact same as I like the look and generally it was a good.microwave, while it worked. Thinking that the first was just a once off, second dosent heat after half the time. Must be a common problem with the neochefs. It heats when it wants to. Would not buy another to replace it.
Purchased at Harvey Norman for $299.00.
I bought this microwave based on the positive reviews, so thought it was important to share my not so positive experience.
At just outside 2 years old, and conveniently outside out of warranty period, our microwave has rusted on the inside. It started as a small patch and now spread to the complete ring under the turntable where the wheels go. I think it relates to 3 of the wheels being fixed and scratching the base, but I’m no expert.
Very disappointing as this microwave is not one of the cheapest but I was happy to spend the money if it provided good value, unfortunately it hasn’t.
Would definitely not recommend this microwave to anyone. I’ll be going back to my previous brand that lasted 15 years.
Purchased in August 2018 at Harvey Norman for $300.00.
@LG, Please explain how this microwave is compliant with AU/NZ electromagnetic regulations. Every time this unit comes on, my 2.4Ghz wireless and Bluetooth communications would completely stop. You never mentioned a feature of RF jamming in your fantastic marketing brochures.
Having tested in a faraday cage, there's clear evidence that this microwave emits a significant amount of radiation mostly through its power cord.
My test showed it peaking at -40 dBm throughout the whole 2.4GHz frequency band. After covering the power cord up in a few f...errites, it came down to -100 dBm. See the photo attached. Red line shows the peaks without ferrite and blue line is with ferrites. After checking reviews on LG website, your other customers have clearly experienced the same issue, yet it appears that you are not doing anything about it. I tried to raise this issue with LG by calling the LG support number. It went to Manila. The person did not show any concern about a high powered device radiating electromagnetic energy and interfering with other communications. After long moments of holding for this person to be talking to her technical support colleagues, I was educated by the person about microwave oven's design is to use electromagnetic energy to heat food... Clearly, I needed to talk to LG technical support directly, but no, that's not an option.
Purchased in April 2021 at Noel Leeming.
Worst appliance purchase ever made
Works ok when heating one item but if you want to heat anything after you need to wait minimum 30 mins before it will work again
If a suggested heat time for a food is 8 mins you need to allow 12-15 and test and add more heat time - is never heated through consistently - usually cold in the middle - and then wait 30 mins before putting the next food in to heat … wish I had never bought it. Waste of time - have reverted to using stove top as it is quicker!
Purchased in April 2021.
Worked for 3 months, then doesn't heat anymore
This microwave worked well for about 3 months, then it just stopped heating. The light goes on, the turn table spins, but no heat whatsoever. Very disappointing. This seems to be a common problem looking at the reviews.
Purchased in February 2021 at The Good Guys for $249.00.
Horrible don't buy big waste of money
Horrible microwave ,bought it brand new , paid almost $300 and doesn't even heat up any thing .Horrible service as well from LG , called for help and said you have to take it to our repair shop,$60 microwave from Kmart works better then this overpriced hunk of junk.
Never again I will buy from LG.
Purchased in February 2021 for $269.00.
Inconsistent touch screen with faults
Microwave looks great, when it's working its great.
- touch screen stopped working so had it replaced within a year
- in the 2nd year, 3 months out of warranty , an F3 error occurred a couple of times where the whole microwave stopped working , this error was intermittent. We took it in for service, and they couldn't find a manufacturing fault so we were charged $55 for service as they couldn't replicate it. We had a video but they didn't even look at it and told us it didn't matter. They said the screen was dirty ? This occurred a...
Purchased in February 2019.
- NeoChef MS4296OBS (Black)
Looks good but works inconsistently
I’ve had this microwave for a couple of months now and in the beginning it was great, couldn’t complain but now after using a lot, heating bottles for 2 little kids, food etc it sometimes doesn’t heat at all, so I have to persist and eventually it will heat whatever I’m trying to heat. I luckily still have the packaging so over the weekend I will be taking it back for a refund.
I don’t like that you can only do the timer in 10 second increments, I do miss having a microwave I can put the exact time on and not have to watch it to stop it.
Th...e little jingle it plays when it is finished can be annoying, especially in the middle of the night when making bottles. If there was a volume control for that it wouldn’t be a problem. I was hoping this microwave would last some time to see me through another new baby on the way but unfortunately I’m going to take it back and hopefully find the same as my old microwave that needed replacing after 10+ years. Apart from this issue the microwave looks sleek and is a sturdy build, definitely can not fault it there. It’s a nice big size and I definitely prefer the plate holder in this compared to others as there is no way it will move.
Purchased at Harvey Norman for $235.00.
- NeoChef MS4296OWS (White)
Good Microwave and service.
Purchased this microwave in November 2017 (had it for 3.5 years now). Looks good. The internal design is excellent. Controls are good but can be hard to see. Noise level is low. Comes with a 2 year and 10 year inverter warranty. We use the microwave several times a day so we are not casual users of this product. The unit would intermittently become unresponsive (about maybe 4 times a year) but a power reset would bring it back to life. It has been an excellent microwave although the reminder beep can be a bit annoying. Today it gave a little po...p, stopped heating and gave out an electrical smell. Looks like the magnetron has died. Contacted LG, they stated they would repair under RTD (return to depot) warranty. Even though was outside of warranty they said they would cover it including labour.
Purchased in November 2017 at Stan Cash for $214.00.
- NeoChef MS4296OMBS (Matte Black)
A Very Nice Microwave
We recently had to upgrade our fridge because it had died, and we then needed a new microwave because the colors of the appliances no longer matched, apparently. Our new fridge is an LG in Matte Black, so we decided to get the LG Microwave also in Matte Black to match, and it turns out to be a very good microwave.
I'm a simpleton when it comes to cooking, so the thing I love most about it is the quick-start buttons on the front. Put in your leftovers and press the start button for increments of 30 seconds - job done. My wife however likes to u...se the advanced features - defrost / melt / keep warm etc and she rates these features highly as well. It's quiet when cooking, and after it's finished there's a reminder every minute so you don't leave the food in the microwave overnight. Thankfully, it's not an ear splitting or invasive alarm like some appliances, just a gentle audible reminder. It's easy to keep clean (dishwasher safe turntable), produces evenly heated food and it even looks pretty good too. If there's one complaint that I have about it, when the power goes out you have to reset the clock on the microwave - how hard is it to put a backup battery in a damn microwave? Overall - exceptional
Purchased in October 2020 at Betta Home Living for $339.00.
SENSOR COOKING DREADFUL
Purchased LG Neo Chef MS4296 on 24th November 2020. Extremely disappointed with the sensor cooking. Frozen peas came out burnt, like bullets and jacket potatoes like dried prunes. Not happy at all with this model. Friends say that they only use microwaves for heating up. This one did that well but I use the microwave as it is designed to be used and this one does not measure up. Cleaning is extremely easy and there are some good features.
So unhappy, we purchased another brand and gave this one away!
Purchased in November 2020 at Harvey Norman for $290.00.
Good product until it wouldn’t heat food
My wife and I were given an LG microwave oven as a wedding present 20 years ago. Over that time, the microwave worked exceptionally well and never needed to be serviced or repaired. We decided to upgrade to a new microwave for our 20th wedding anniversary and purchased the LG MS960WS. The microwave worked perfectly for 6 weeks and food heated evenly until we noticed that the ovens electrics would operate but the food wouldn’t heat up. The microwave was still under warranty so I contacted the LG help line for advice. The assistant was very h...elpful and suggested I plug the microwave into another power outlet as a troubleshooting procedure. I followed her instructions and tested the microwave by heating up a bowl of water. The ovens electrics worked fine and the water heated up without any issues. I was then advised to either turn the microwave off at the power point after each use or at least once a Week to reset the electrics. Though this strange as we never had to turn our other microwave off at the power point and it lasted 20 years.............. The next day after talking to LG, we attempted to reheat some pasta in a plastic microwave safe container. We set the timer for 90 seconds. When the cycle completed, the container was warm but the food was cold. We turned the microwave off at the power point and turned it back on, set the timer for 2 minutes. The container was warm but the food was barely at room temperature and not at the recommended safe consumption temperature for hot food. We repeated the same process a third time, turning the power point of and on again and changed to a different microwave safe container. Set the timer for two minutes with the same result. Over the years, I have viewed LG to be a reputable company who manufacture high quality electrical products. On this occasion, I’m very disappointed with this product. LG provided us with the address of the nearest service centre which was 45 minutes drive from our location. We have returned the product to JB Greensborough and they have provided us with a full refund.
Purchased in December 2020 at JB Hi-Fi Retail Stores for $239.00.
Very disappointed despite assurances from Harvey Norman
We bought this microwave from Harvey Norman to replace our previous one which was heating food unevenly. Even after assurances from HN that this would be better it heats food so unevenly that you have to do it twice or thrice. It seems to heat the plate the food is in more than the food itself. It's not a good appliance at all. The only thing this thing has is the looks and stops at that...
Purchased in August 2017 at Harvey Norman.
Questions & Answers
Each time I turn this microwave on there is a very high pitched sound only for a few seconds then it goes away. Is it the magnetron working? Is this normal? Or should I have it looked at?
I have only had this microwave for a few weeks
Mine does not make that noise, so would suggest giving customer care a call.
Thanks for your response, I thought it didn’t seem right. I will contact customer care and the store I purchased it from.
Mine is MS2596OB purchased 3 months ago has low buzzing sound when not in use, and also that brief high pitch sound when first starting. Spoke to LG, advised they can't trouble shoot over the phone and maybe dangerous so take to service center. Service center said there's nothing wrong with it and to pay $66 inspection fee. Rang LG back twice to complaint then follow up. Technician finally admit there is a defect and will fix.
I have had this microwave for 3 years. It just has stopped heating. I don't want to throw it into landfill - what can be done?
Get an answer from our members and LG representatives
- The NeoChef’s 42-litre capacity provides a generous amount of cooking space, which is suitable for households of four people or more.
- When it comes to cooking functionality, this microwave has a number of built-in cooking modes that can make cooking easier. This includes: 8 reheat cooking modes for specific foods, which are: beverage, casserole, dinner plate, muffin, pie, pizza, rice and soup.
- There are 3 Melt cooking modes, made for butter, cheese and chocolate.
- 3 ‘Soften’ cooking modes can help make more palatable butter, cream cheese and ice cream.
- There’s also a Proofing mode, which helps to make yoghurt.
- This microwave has inverter technology, which heats food evenly, allowing for more precise temperature control.
- All models in this LG range have an in-built child safety lock to help prevent accidents.
The LG NeoChef MS42960MBS is this range’s most premium option. It has a Sensor cook option for 8 types of food: bacon, casserole, fresh vegetables, frozen vegetables, frozen meat pies, jacket potatoes, rice/pasta and risotto.
For $389, the top model features sensor cooking, a glass touch function to open the door rather than a pull handle, and a matte black finish. The other models are slightly cheaper, and vary slightly in price based on their colour.
|Features||Child Safety Lock, Inverter and Sensor Cooking||Child Safety Lock and Inverter||Child Safety Lock and Inverter||Child Safety Lock and Inverter|
|Dimensions||310 x 540 x 434 mm||310 x 540 x 434 mm||310 x 540 x 434 mm||310 x 540 x 434 mm|
|Turntable Diameter||360 mm||360 mm||360 mm||360 mm|
|Door Mechanism||Touch||Pull Handle||Pull Handle||Pull Handle|
|Power||1,200 W||1,200 W||1,200 W||1,200 W|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Colour / Finish||Matte Black||Black/White||Stainless Steel||Black|
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