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Was OK for two years then the door shattered!!
Purchased this from Betta Home Electrical in Sale, Victoria. Aug 2018
Have been relatively happy until today when I placed some leftover pizza to warm up and as I closed the door I heard a loud crack! The glass door had shattered, some pieces flew onto the floor others on the bench, the rest still attached to the microwave. It has been making little cracking noises since this happened over an hour ago. (I had not even turned it on) So I have unplugged and it will be going into hard waste.
Rang LG, and was told they could repair but no longe...r under warranty so I have to pay for it. C'mon really? Your product is dangerous and I have to pay to repair it? So much for "Life is good". Someone only needs to get a fright like this to not want to purchase any more of LG's companies products.
- NeoChef MS4296OBS (Black)
- Verified purchase
Reading the buttons is impossible
Bought this microwave today on the basis of good reviews but no one anywhere mentioned how difficult it is to read what is written on each of the control buttons, it is virtually impossible unless you are dead in-line with the microwave and not looking down as is the case where we have located it on a benchtop. Very poor design - the LED clock is very bright which is good but there is absolutely no back-lighting at all on any of the control buttons rendering them very, very hard to read - should have come with a torch to help read the buttons. ...Too early to tell how good the microwave itself is. Edit: It is now the next morning and there is more light in the kitchen area and the control buttons are easier to read. It would appear the problem I had last night happens when the kitchen is dimly lit and there is no direct light hitting the control panel.
Another great LG product
Great machine, cannot fault, cooks things through properly, smart machine alright. Hard to get, but then, usually the good stuff sells first. More room than we really needed, but smaller size was just too small.
Excellent microwave but only lasted 3 years
Very similar to Leon's review https://www.productreview.com.au/consumer-profiles/f404efc7-2e91-4118-ba4d-4608aed18f41 but we didn't buy HN's extended warranty in April 2017.
Worked really well in all it's different functions, BUT...
It failed after 12 months - repaired under LG 2-year warranty but took 4-5 hours of my time all told.
Now the lights are on but it's not heating. LG support says take it to the repairer (the 'Smart Diagnosis' software is 'being upgraded, it isn't working').
Could spend another 4-5 hours and $150+ on labour to get it repaired (with parts free?) but when will the LG fail again?
Buying a new microwave, unlikely to be LG.
- NeoChef MS4296OBS (Black)
- Verified purchase
Magnetron 10 year warranty not worth collecting on
We bought this microwave from Harvey Norman 3 years ago after reviewing an on-line Choice roundup that gave the unit top marks. LG gives a standard 2 year warranty for the microwave, and 10 years for the magnetron - the element that produces the microwaves. The oven worked fine until a few weeks ago when it just stopped heating (still turns, lights and digital display still ok.) LG phone support staff didn't know about the 'Smart Diagnosis' feature (pg 26 of the user-manual) that enables a technician to analyse faults over the phone until I t...old them about it. An overseas technician who then called me 4 days later indicated that due to COVID-19, the "LG ThinQ" App, downloadable from the google playstore, was built (or upgraded) to make it possible to use a smartphone held up to 'listen' to the microwave when the Smart Diagnosis feature is invoked on the microwave and perform a diagnosis. (I don't know if it works - I downloaded but it had an unknown installation problem so I gave up - has anyone else successfully used it with their LG microwave?). It would have been useful to have known about the LG ThinQ App before discovering that I had purchased a Harvey Norman extended warranty when I bought the microwave. The HN warranty service was excellent - I just took in the microwave to the store, they tried it out, then replaced it with a new one on the spot...even though the issue is likely the (still-under-LG-warranty) magnetron as I had suspected and HN staff confirmed (due to the fast 'ticking' noise that sounded like a high-voltage discharge, similar to the noise heard when a spark plug lead is grounded to the block of a car with the motor running). The total cost of going through Harvey Norman was $45 (to purchase another extended warranty, as the initial store-warranty was 'consumed' by the replacement), and about 30 minutes of in-store time. Had there been clear evidence that the magnetron was at fault, the 10 year LG magnetron warranty should have been invoked instead, however the cost in time, effort, and money to prove that the magnetron is the problem (LG support staff had initially suggested a customer-paid-for technician would need to be called) seems prohibitive. Perhaps LG could add a clause to their warranty that says something like "Should the Smart Diagnosis feature, either by direct analysis by an authorised LG service provider OR through the LG ThinkQ App indicate a Magnetron failure within the (10 year) Magnetron warranty period, LG will provide a service technician without cost to the consumer to verify said diagnosis and replace the Magnetron, regardless of whether or not the diagnosis occurs within the standard 24 month manufacturers whole-oven warranty period for the oven". In the absence of such a change to the warranty terms, if purchasing this microwave (it works well when it works), you should consider the 10 year magnetron warranty to be of little value, and instead rely on whatever whole-oven warranty period you can get at purchase time. If out of this warranty period, I'd just buy another microwave.
Purchased in June 2017 for A$280.00.
Better than my previous microwaves
Very easy to use. I especially like the quick option with the slider for selecting the time. Very quiet compared to my previous microwaves, and I like the jingle (as opposed to the overused beep-beep-beep to tell me when it's done.
Bought this microwave just a little over 2 years ago in mid 2018.
It was working quite well and fine, up till tonight where it just stopped heating food up completely. Tried LG smart diagnosis - apparently everything was working fine. Clearly it wasn’t. Tried multiple times to heat up food, lights and tray was turning as normal but everything remained cold after 5 mins.
Our previous Samsung lasted more than 8 years. Can’t believe this one died on us so soon. Never buying LG again.
Microwave doesn't Heat
DO NOT BUY!!!!!
The Microwave stops heating after 3-4min. It starts to cool down by itself and doesn't heat. It takes forever to reach the desired heat in our food. Very annoying and inefficient. Waste our time when heating food. There is no use of a microwave if it fails to heat your food.
Bad product and even worst after sales service
First the microwave worked as intended. After 16 months we have suddenly developed a F-3 error? apparently its a faulty sensor! Can't do an online warranty claim so call OS call centre who really were out of their depth. First local repairer was an old bloke who retired long ago and when I called back they could only tell me two repairers for the whole of the Sydney metropolitan area. Asked what was an excepted turn around for service and told 3 weeks. Not expecting next day service but with a handful of repairers dedicated to a global city lik...e Sydney don't expect world class service when you need it. LG are smart, a lot of people would look at the time to run around drop off and wait weeks for a possible repair and think I can't live without this daily appliance, most would give up and drop another $300 on another or different product. Differently not - Life's Good!
Lasted just over 2 years, some annoying quirks
Has stopped cooking. LG advised only 2 yr warranty and we are just a few months past 2 years. Worked well, wish it lasted longer for the price... One quirk, can't manually enter numbers and goes to 30 second intervals once you get up over 3 minutes (so you can't cook for 5:15 for example. Only minor. Lots of other functionality and a good looking device, especially with the clean front / buttons hidden inside.
Prior to this we had a cheap microwave and it lasted until we decided to upgrade it (circa 7 years), forked out a little more for something bigger, better looking, and some more functionality, disappointed it didn't even make 2.5 years.
- NeoChef MS4296OBSS (Black Stainless Steel)
- Verified purchase
Read a lot of reviews and this consistently scored well. Big at 42L but smaller footprint than our last 38L.
Heating function straightforward, haven't played with the advanced heating options yet
Plays a pleasant musical tone when finished if that's a bother to you
- NeoChef MS4296OSS (Stainless Steel)
- Verified purchase
Does what i need it to do
Love the way this Microwave looks with most of the buttons and menus behind the door. I only really use it to reheat so having only the bare essential buttons and a handy time slider on the outside suit me 100%. Huge amount of room inside, setup was ultra simple and usage so far has been flawless.
- NeoChef MS4296OWS (White)
- Verified purchase
Very good Microwave Oven
Does everything well and quickly eg. both heating , defrosting and the preset programmes. High level of functionality. The only minor criticism is that it does not have a stand-alone timer that you can use for any purpose.
Drops rusty water into my food!
Very disappointed that my 11-month old LG Microwave has rusted inside the cabinet and is dropping rusty water into my food. Water is condensing inside the oven (never seems to dissipate) and rust has appeared on the inside vents. I can't believe that a product can be manufactured so badly that this can occur - this is a huge food safety risk. Worst of all, when contacting customer service and showing them the pictures, it was assessed not being a manufacturing issue, apparently this is NORMAL! Sorry, this product is not fit to be sold.
Initially disappointed! Issue resolved satisfactorily
Before buying, we researched to find out which microwaves were good, and LG came out pretty much on top. We also checked the specifications to make sure there were no special requirements. We particularly looked for any air space requirements around the microwave and none were indicated.
Our initial disappointment on unpacking and installing, was that it is preferably placed on a counter, not in a cabinet as most microwaves are, including ours. It's also disappointing that there is no way to change the time on the clock without first turning t...he power off. However, the worst issue is that it keeps stopping and displaying the fault message 'door' after about 2 seconds when trying to use. We called LG service centre, who eventually told us to go back to the store where it was purchased, where it was tested and faulted twice from about eight test runs, and was then returned to us as being functional. On re-using at home, it works occasionally, but keeps coming up with the same fault message. To cook anything requires us to reset the timer 6-8 times before it works. We have only had the microwave for 2 days, but VERY VERY UNHAPPY. We are now going to return it to the store again for either replacement or a refund as this particular item is not fit for purpose. We ended up taking the microwave back to the retailer, and were given a brand new unit. Thankfully, it works as required every time we use it. Still would prefer to be able to change the time without turning off power. We have also advised LG of inconsistencies re location/space requirements in their operating manual.
Faulty Microwave Do Not Buy
Have had this microwave for 13 months and it now no longer heats. After reading the reviews this is obviously a common problem! Still under warranty so called LG Customer Service who were very unhelpful. After a 20 minute phone call they finally supplied the numbers for two local service centres. Both centres are only open during the week which is extremely inconvenient as we work full time. There were also no guarantees that the defect would be covered under warranty, so really not worth the hassle of having to take time off work to try and rectify the problem and being without the appliance for an undetermined length of time. Off to buy a new microwave and will never buy anything from LG again!
BUYER BEWARE not worth the stress and hassle
Replaced within the first few weeks By Harvey Norman because of loud rattling noise, next one lasted only 9 months and stopped heating food (intermittent problem, sometimes it would heat Food sometimes it wouldn’t)
I will never buy LG again, NEVER
They must know these microwaves have quality control problems and they just keep selling them. Harvey Norman must know as well and they keep selling them.
Anyway sent away for assessment (Very inconvenient) hope I can receive a refund as I don’t trust LG Products anymore.
Not worth the hassle BUYER BEWARE read the reviews, you’ve been told.
Love it. Excellent
This is an amazing microwave. It looks nice, heats up nice, cooks nice. It heats the food evenly and heats fast. I love how user friendly it is and how easy it is to operate. I especially love the little tunes it plays it makes all my guests laugh and they want one for themselves. Overall a fantastic microwave
Worked for a year then a battle
Bought on 21/02/2019
Was sold to me under the impression that we could enter in a time down to each second. Which was not the case.
Normally it takes 35 seconds to heat up a bottle of milk, after 18 months, it suddenly started taking 3 minutes. and even then it was cold. Called LG and they told us to call a repair company, who refused to do the repair due to the date on the invoice (23/12/2016). The reason the invoice was different was because we had a store credit due to a lemon fridge we had and used that store credit to get a new fridge and...microwave. We called the store for help because LG was not helpful. They suggested an alternative repair company which was more than happy to help us out. A week later we were advised parts would not be available for at least four weeks and to complain to LG, I tried to but they closed the chat on me, so had to try again and they said a manager would be in touch, took several days, i missed the call, called back and the person I spoke to said there is a resolution on file, but he refused to tell me and told me they would be in touch. Then the repair company said it was fixed. LG then call saying they are sending a store credit instead, i explain that it had been repaired and I ask what happens next and they hang up on me. I call the store, they don't receive it. I keep calling to check with them each day and they never receive it. Lot of bad communication, LG customer service is terrible, frustrating and extremely difficult to deal with. The store I bought it from on the other hand have been as helpful as possible.
- NeoChef MS4296OBC (Black)
- Verified purchase
Terrible customer support and even worse product support!
Unit bought from Myer on 10/12/19 and has not even lasted 6 months, it no longer heats. I have tried to online chat and speak with customer support only to be told that I would have to organise and pay for the repair and LG will reimburse me if they deem it to be a manufacturers fault. I live in Brisbane so there should be no excuse for not arranging a technician to inspect the unit under warranty conditions.
Questions & Answers
Although not too loud, the chimes can become annoying feature of this otherwise sleek and good working microwave. How do you turn off the chimes and sounds of buttons and start/end. It never appears to be in the manual but there is supposed to be a combination that will do it for other neochefs (eg. LG NeoChef MS2596OS- press and hold the 'Clear' button then press the 'Keep Warm' button for 5 seconds then the display will show the changing state 'On' or 'Off" of the beep sound). Please advise, thanks.
is this a convection microwave
We have the LG NeoChef MS4296OBS for about 6 months. From day 1 we have had an intermittent issue with the door closing. It tells us that the door is not closed. Does not seem to matter whether you close the door gently or hard it still intermittently shows the door error. HELP PLEASE
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