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LG NeoChef MS4296
MS4296OBS (Black), MS4296OSS (Stainless Steel), MS4296OBSS (Black Stainless Steel), etc...Reviewer Photos & Videos
SquigglesCentral Queensland, QLD
- 15 reviews
- 6 likes
- NeoChef MS4296OSS (Stainless Steel)
- Verified purchase
SENSOR COOKING DREADFUL
Purchased LG Neo Chef MS4296 on 24th November 2020. Extremely disappointed with the sensor cooking. Frozen peas came out burnt, like bullets and jacket potatoes like dried prunes. Not happy at all with this model. Friends say that they only use microwaves for heating up. This one did that well but I use the microwave as it is designed to be used and this one does not measure up. Cleaning is extremely easy and there are some good features.
So unhappy, we purchased another brand and gave this one away!
Purchased in November 2020 at Harvey Norman for $290.00.
1 comment
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alanloganjacksonconnorGreater Melbourne (Metropolitan), VIC
- 2 reviews
Good product until it wouldn’t heat food
My wife and I were given an LG microwave oven as a wedding present 20 years ago. Over that time, the microwave worked exceptionally well and never needed to be serviced or repaired. We decided to upgrade to a new microwave for our 20th wedding anniversary and purchased the LG MS960WS. The microwave worked perfectly for 6 weeks and food heated evenly until we noticed that the ovens electrics would operate but the food wouldn’t heat up. The microwave was still under warranty so I contacted the LG help line for advice. The assistant was very h...Read more
elpful and suggested I plug the microwave into another power outlet as a troubleshooting procedure. I followed her instructions and tested the microwave by heating up a bowl of water. The ovens electrics worked fine and the water heated up without any issues. I was then advised to either turn the microwave off at the power point after each use or at least once a Week to reset the electrics. Though this strange as we never had to turn our other microwave off at the power point and it lasted 20 years.............. The next day after talking to LG, we attempted to reheat some pasta in a plastic microwave safe container. We set the timer for 90 seconds. When the cycle completed, the container was warm but the food was cold. We turned the microwave off at the power point and turned it back on, set the timer for 2 minutes. The container was warm but the food was barely at room temperature and not at the recommended safe consumption temperature for hot food. We repeated the same process a third time, turning the power point of and on again and changed to a different microwave safe container. Set the timer for two minutes with the same result. Over the years, I have viewed LG to be a reputable company who manufacture high quality electrical products. On this occasion, I’m very disappointed with this product. LG provided us with the address of the nearest service centre which was 45 minutes drive from our location. We have returned the product to JB Greensborough and they have provided us with a full refund.Purchased in December 2020 at JB Hi-Fi Retail Stores for $239.00.
2 comments
LG A.LG
Hi There,
Thanks for taking the time to share your review. We appreciate your feedback and are sorry to hear that you have had a bad experience with your microwave, We will make sure to share this in... Read more
formation with the team as we strive to improve our customer’s experiences with our products.On the 2nd of February 2021, we purchased a Samsung 40 litre Stainless Steel microwave oven model number, MS40J5133BT/SA. This oven is a Replacement microwave oven to the above LG oven. So far we have... Read more
been happy with product and haven’t had any issues with the oven and We haven’t had to turn it on or off at the PowerPoint.............Similar opinion? Write a review on ProductReview.com.au!
Elijah L
- 3 reviews
Very disappointed despite assurances from Harvey Norman
We bought this microwave from Harvey Norman to replace our previous one which was heating food unevenly. Even after assurances from HN that this would be better it heats food so unevenly that you have to do it twice or thrice. It seems to heat the plate the food is in more than the food itself. It's not a good appliance at all. The only thing this thing has is the looks and stops at that...
Purchased in August 2017 at Harvey Norman.
1 comment
LG A.LG
Hi Elijah,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your microwave.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how LG NeoChef MS4296 compares to other Microwaves
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SueMurray Region, NSW
- 26 reviews
- 26 likes
- NeoChef MS4296OWS (White)
- Verified purchase
Love this microwave!
I purchased this Microwave because I wanted one I could use to cook meals as opposed to just thawing and reheating. This microwave has exceeded my expectations. There are many options available yet also amazingly easy to navigate and find them. Reheat, sensor cook, soften, melt, proof, keep warm, inverter defrost. With 1200W It leaves my old 700W behind.
Looks. Well it certainly does not look like most microwaves as it has a single piece tempered glass door which not only looks good but makes cleaning easy. I can access the plus and minus butt...Read more
Purchased in October 2020 at Bing Lee Physical store for $299.00.
1 comment
LG A.LG
Hi Sue,
Thanks for sharing your raving review, we are so happy to hear that you are enjoying your microwave and all the features that it provides, we greatly appreciate the support :)... Read more
If we are able to help you with any questions in the future please contact us on 1300 542 273 Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Good till it didn't heat
I brought this in 2017 and it worked till 3 weeks ago. It is a manufacturing issue as it won't heat anymore, as it has a 10 yr manufacturing issue I thought I was covered but LG have been painful to deal with. Basically making it a nightmare to get replace. I have to pay for a call out fee or take it to them to be looked at to see if they will replace it. The Same thing happened to my parents one (exactly the same model).
Purchased in April 2017 for $280.00.
1 comment
LG A.LG
Hi Bree,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
HAKWerribee, VIC
- 5 reviews
- 5 likes
GOt one and it's ok nothing as claimed by LG
THe microwave for the price in the current era is just a microwave where heaps of other microwave have other features , but it's just a microwave . so it has to be the best .
My wife tried to use it worked 3 times and the 3rd time it's dead.
After that , got it replaced , it's no rocket science or amazing product at all .
It's marketing Yoghurt making button but take 5hours to do it , who the hell in current electricity pricing would take it for 5 hours , you better put it out and get the results .
In terms of heating it's ok , not...Read more
hing amazing , there will be minor uneven areas regardless. I bought Ariston , and returned as the grill wasn't up to the mark as it should be but the microwave was better even though it was 800w only it was in par with lg 1200 w but better in terms of even cooking . The lg however caused uneven cooking to my microwave brownie and it was burnt from the middle .2 comments
LG A.LG
Hi Hak,
Thanks for taking the time to reach out. We appreciate your feedback and we will make sure to share this information with the team as we strive to improve our customer’s experiences with our products.... Read more
Thank you, Alicia/LGAthe comment was there fora while and LG didn't even bother to sort it out , that shows customer service failures , so won't buy Lg anymore
Similar opinion? Write a review on ProductReview.com.au!
rp85Willoughby
- 16 reviews
- 2 likes
- NeoChef MS4296OSS (Stainless Steel)
- Verified purchase
Good LG Microwave
Edit 11/02/2021
We discovered that there was an issue with the faulty wall power outlet, not the microwave. We have now given it 4 stars.
-------------------
Original post
Like some of the reviews, we purchased this microwave about 2.5 years ago - May 2018, because of the ratings. Last year in March 2020, just before the 2 year warranty expired we had issue with the digital display. It was fixed under warranty.
We now have another issue where the appliance just stops and powers off whilst heating up meal, then it powers back on again. We ca...Read more
n also hear some buzzing noise sometimes although not in use (only plugged in). We only use it to heat up meals so we expect an appliance at this price should last longer than warranty period. We have just emailed LG to find out about the assessment fee is so we can decide if it is worth the repair.Purchased in May 2018 at Betta Home Living for $249.00.
2 comments
LG A.LG
Hi rp85,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamHi, we have updated our review. There was an issue with the wall socket, not the microwave. We didn't expect that as we only recently renovated the kitchen, but it happens :-)
Similar opinion? Write a review on ProductReview.com.au!
Don’t buy anything from LG, poor quality and no service at all!
Called up LG customer service hotline, was told to take the faulty unit (1.5 year old) to POWER ELECTRONICS & ALARMS at HOLBECHE ROAD ARNDELL PARK for repairing.
Called up POWER ELECTRONICS, was told to take faulty the unit to their workshop for on spot repairing.
When I arrived the repairing centre, the lady told me they do not provide any service for small goods in 2 weeks time because they are too busy.
Absolutely ridiculous! 40 mins drive to the there and was told they cannot help me at all!
NO LG Product in my life again, shame on you LG!
Purchased in February 2019 at The Good Guys for $299.00.
3 comments
LG A.LG
Hi Gary,
Thank you for taking the time to share your review and we are sorry to hear that you have had a bad experience, Unfortunately we do not have control over the job run and eta of our service c... Read more
entres but we will definitely make sure to share this feedback with our service management so they are aware of what has occurred as we strive to improve our customer’s experiences with our products and the service provided.If you have no control over the quality and SLA of your service centre - then simply don’t sell anything in Australia. After sales service is extremely important and I cannot see LG is offering any assistance after reading my comments above.
LG A.LG
Hi Gary,
A team member has reached out and sent through a PM to discuss your microwave.... Read more
Thank you, LGA Social MediaSimilar opinion? Write a review on ProductReview.com.au!
Alfred
- 7 reviews
- 3 likes
Good looking product but disappoints
I bought this to replace my ageing LG microwave to use mostly for reheating food and cooking rice. The microwave looks very smart too. But cooking rice disappoints. My old LG has an autocook function for rice and cooks it for 14 minutes. This new oven with sensor cooking cooks the rice for 33 minutes. That is more than twice longer and makes the rice very dry in the end. I am disappointed. I think they programmed this incorrectly.
Purchased in November 2020.
1 comment
LG A.LG
Hi Alfred,
Thanks for sharing your review, We appreciate your feedback and will make sure to share this with our white goods team.... Read more
If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how LG NeoChef MS4296 compares to other Microwaves
Know better, choose better.
YunisPerth, WA
- 2 reviews
- 1 like
6 weeks old and not heating food quick...
We have had the LG Neochef for 6 weeks and up until today it’s been a great microwave but now it’s taking ages to heat things up. Looked on google for advice and came across hundreds of people having the same issue with this microwave. We are taking it back this week for a refund as I don’t think a new replacement one will last.
Purchased in October 2020 at The Good Guys for $325.00.
1 comment
LG A.LG
Hi Yunis,
Thanks for taking the time to write your review and we are sorry to hear that you have had a bad experience with your microwave, If you have any issues with returning your product to the st... Read more
ore please send through a message and we will see how we may be able to assist from our end.Similar opinion? Write a review on ProductReview.com.au!
enandjaCanberra 2600, ACT
- 4 reviews
- 4 likes
- NeoChef MS4296OSS (Stainless Steel)
- Verified purchase
Disappointing microwave, underperforming and noisy.
Swayed by the reviews, purchased this microwave over 12 months ago.
It has always been noisy with the plastic guides/ wheels possibly the cause. After 5 minutes of use the glass turntable is untouchable due to its high temperature. Also appears slower in cooking compared to our previous Samsung which was not an inverter.
Could not recommend.
Purchased in August 2019 at Harvey Norman for $263.00.
1 comment
LG A.LG
Hi Endandja,
Thanks for taking the time to reach out and leaving feedback on your microwave, We are sorry to hear that you are not 100% with your product and will make sure to forward this through to our products team.... Read more
Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
SamGreater Melbourne (Outer), VIC
Great after sale customer service from LG.
Received a great after sale customer service from LG. I was responded ASAP by Alicia and kept me posted with my queries. Amazing customer services specially in the lock down period.
Thanks Alicia !
Purchased in February 2018 at Harvey Norman for $319.00.
4 comments
LG A.LG
Hey Sam,
Thanks for taking the time to share your review and we are sorry to hear that you are having a bad experience with your microwave, We have sent through a PM to discuss this with you which is... Read more
accessible by clicking on the top right of the page and your inbox will appear.Thanks for you contacting me immediately and assisting me.
Appreciate it.
LG A.LG
Hey Sam,
We are so glad to hear that Alicia was able to assist with this one and you are happy with the service that she has provided.... Read more
We will make sure to forward this feedback to her, We are sure it will make her day :). If you have any questions in the future please feel free to send through a message or give us a buzz on 1300 542 273. All the best, LGA Social Media Team.Similar opinion? Write a review on ProductReview.com.au!
Stopped heating and warranty is worth nothing
We have had this for just over 2 years and it has stopped heating! LG don’t stand by their warranty and have told me I love too far away from a service centre for them to help me!
Appalling customer service. For such an expensive microwave and no help with warranty and have been told to buy a new one.
Purchased in July 2017 at Harvey Norman for $279.00.
1 comment
LG A.LG
Hi Gina,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product and our service, We would like to have a look into your case from our end to see how we may be able to assist.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Chicko's
- 2 reviews
- 2 likes
Will not buy LG microwaves again.
This is the third LG microwave we have owned in the last 5 years. Once again, this microwave has stopped heating. After speaking to LG customer service today and informing them that we have been loyal LG customers and that this is our third one, we were not offered any apologies or incentive. Instead we were told that there was only 2 years manufacturing warranty and 8 on parts only if it is the magnatron, however we must pay for labour. It is disappointing that LG is not standing by their products, especially after 3 in 5 years. The microwave...Read more
only gets used in a residential kitchen and not in an industrial kitchen, so you would expect a better lifespan. Quite disappointed. It seems it will be cheaper to buy a new microwave again rather than pay the labour costs.Purchased in October 2017 at Harvey Norman.
1 comment
LG A.LG
Hi Chicko's,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Rav S.Sydney, NSW
- NeoChef MS4296OSS (Stainless Steel)
- Verified purchase
Do not buy!
Unpacked my brand new microwave and tried to heat something. After 20 seconds, receive F11 error. I unplugged, tried different power functions and still get the error. Error does not exist in the manual so I have to google the error. I find out my new microwave has an motor control unit failure. I cannot use the microwave. Thankfully I did not throw out my previous 12 year old microwave. Seeking refund.
Purchased in September 2020 at Harvey Norman for $285.00.
1 comment
LG A.LG
Hi Rav,
Thanks for taking the time to write your review, We are sorry to hear that you have had a bad experience with your product.... Read more
We have reached out and sent a PM to you through Product Review which is accessible by clicking on the top right of the page and your inbox will appear. Thank you, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Find out how LG NeoChef MS4296 compares to other Microwaves
Know better, choose better.
GagingiSouth East Queensland, QLD
- 14 reviews
- 7 likes
- NeoChef MS4296OBSS (Black Stainless Steel)
- Verified purchase
Wouldn't buy again!
We bought this microwave, largely because it had great reviews. Three months on, and we still cannot work out how it got such reviews. Hubby hates it. It's difficult to set and you cannot choose a specific time - you need to go through in 10-second jumps. To reset the time, you need to pull the whole thing out at the plug (it's heavy). Its programming features are indecipherable. It heats okay, but not better/worse than others. It does have a nice jingle when it finishes cooking. It is slightly larger outside than its Sharp predecessor (but same power/internal literage). We definitely would NOT buy it again.
Purchased in July 2020 at JB Hi-Fi for $310.00.
1 comment
LG A.LG
Hi Gagingi,
Thanks for taking the time to reach out, We appreciate your feedback and will make sure to share all of this with our white goods team to improve our customers experience.... Read more
Thanks again, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Melanie T.Greater Melbourne (Metropolitan), VIC
- 8 reviews
- 7 likes
Good microwave
It works really well and doesn’t burn your food while maintaining the foods taste and texture to a higher degree but nothing will beat a first round cooked meal. It’s well made and looks like a quality oven.
1 comment
LG A.LG
Hey Melanie,
Thanks for sharing your great review, we are so happy to hear that you are enjoying your microwave and greatly appreciate the support :)!... Read more
If we are able to help you with any questions in the future please contact us on 1300 542 273. Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
The reviewer stated that an incentive was offered for this review
LeolassGreater Melbourne (Inner), VIC
- 19 reviews
- 6 likes
Was OK for two years then the door shattered!!
Purchased this from Betta Home Electrical in Sale, Victoria. Aug 2018
Have been relatively happy until today when I placed some leftover pizza to warm up and as I closed the door I heard a loud crack! The glass door had shattered, some pieces flew onto the floor others on the bench, the rest still attached to the microwave. It has been making little cracking noises since this happened over an hour ago. (I had not even turned it on) So I have unplugged and it will be going into hard waste.
Rang LG, and was told they could repair but no longe...Read more
r under warranty so I have to pay for it. C'mon really? Your product is dangerous and I have to pay to repair it? So much for "Life is good". Someone only needs to get a fright like this to not want to purchase any more of LG's companies products.Purchased in August 2018 at Betta Home Living for $247.00.
Similar opinion? Write a review on ProductReview.com.au!
PlutopupSouth East Queensland, QLD
- 3 reviews
- 7 likes
- NeoChef MS4296OBS (Black)
- Verified purchase
Reading the buttons is impossible
Bought this microwave today on the basis of good reviews but no one anywhere mentioned how difficult it is to read what is written on each of the control buttons, it is virtually impossible unless you are dead in-line with the microwave and not looking down as is the case where we have located it on a benchtop. Very poor design - the LED clock is very bright which is good but there is absolutely no back-lighting at all on any of the control buttons rendering them very, very hard to read - should have come with a torch to help read the buttons. ...Read more
Too early to tell how good the microwave itself is. Edit: It is now the next morning and there is more light in the kitchen area and the control buttons are easier to read. It would appear the problem I had last night happens when the kitchen is dimly lit and there is no direct light hitting the control panel.Purchased in September 2020 at Harvey Norman for $283.00.
1 comment
LG A.LG
Hi Plutopup,
Thank you for taking the time to write your review, We appreciate your feedback and will also make sure to share this with our product team.... Read more
If you have any questions in the future, please feel free to give us a buzz on 1300 542 273. Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
ByrnoHighfields
- 28 reviews
- 17 likes
Another great LG product
Great machine, cannot fault, cooks things through properly, smart machine alright. Hard to get, but then, usually the good stuff sells first. More room than we really needed, but smaller size was just too small.
Purchased in August 2020 at Joyce Mayne for $279.00.
1 comment
LG A.LG
Hey Byrno,
Thanks for sharing your review, Your feedback is greatly appreciated and we are glad to hear that you are enjoying your new microwave :)!... Read more
If you have any questions in the future, please feel free to reach out and contact us on 1300 542 273. Thanks again for choosing LG, LGA Social Media TeamSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
C.Ramasked
Each time I turn this microwave on there is a very high pitched sound only for a few seconds then it goes away. Is it the magnetron working? Is this normal? Or should I have it looked at?
I have only had this microwave for a few weeks
Margaretasked
I have had this microwave for 3 years. It just has stopped heating. I don't want to throw it into landfill - what can be done?
No answers
Johnasked
I’ve had an LG MS42960BS for three months, has been working extremely well, then just recently possibly after a power failure two or three days ago the oven now beeps for a second approximately every 2 1/2 minutes, tried power reset (unplugged from power) but makes no difference, anyone having or had a similar problem?
1 answer
False alarm, I have a weather station indoor unit on the shelf above the microwave, it was desperately asking for a new battery, had nothing at all to do with the microwave.
Details
Category | Microwaves | Microwaves | Microwaves | Microwaves | ||
---|---|---|---|---|---|---|
Price (RRP) | $389.00 | $319.00 | $349.00 | $319.00 | ||
Type | Conventional | Conventional | Conventional | Conventional | ||
Features | Child Safety Lock, Inverter and Sensor Cooking | Child Safety Lock and Inverter | Child Safety Lock and Inverter | Child Safety Lock and Inverter | ||
Capacity | 42L | 42L | 42L | 42L | ||
Dimensions | 310 x 540 x 434 mm | 310 x 540 x 434 mm | 310 x 540 x 434 mm | 310 x 540 x 434 mm | ||
Turntable Diameter | 360 mm | 360 mm | 360 mm | 360 mm | ||
Door Mechanism | Touch | Pull Handle | Pull Handle | Pull Handle | ||
Colour / Finish | Matte Black | Black/White | Stainless Steel | Black | ||
Power | 1,200 W | 1,200 W | 1,200 W | 1,200 W | ||
Manufacturer Warranty | 2 year(s) | 2 year(s) | 2 year(s) | 2 year(s) | ||
Manual | Download manual |
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LG A.LG
Hi Squiggles,
Thanks for taking the time to reach out. We appreciate your feedback and we are sorry to hear that you did not have the best experience with your microwave, We will make sure to share t... Read more
his information with the team as we strive to improve our customer’s experiences with our products.