Worst product ever purchased
This is by far the worst product I have ever brought in my life.
It’s not broken and has not failed it simply will not do the job it is supposed to, the machine rolls everything in a ball and takes hours leaving damp clothes that than go smelly.
My old cheap $100 dryer worked better.
It appears that the machine is so dumb that it has no reverse feature to stop the items rolling up I spoke to LG and they were useless.
It should be a crime to sell something that is this bad.
This is the last LG I will ever buy.
Purchased at The Good Guys.
8.0kg LG heat pump dryer
I purchased a 8.0Kg LG heat pump dryer from JB HI FI 12 months ago. The machine comes with a 2 year warranty on labour and parts. I purchased this purely on a choice magazine review of heat pump dryers.
3 weeks ago the machine died. An authorised LG technician has come out to look at it and it is still not operating. Won't even turn on. I've been contacting LG on their services warranty number and keep getting their call centre who advise that its been escalated to the head office in Sydney and someone will call me in 24 to 48 hours. I call ev...
Purchased in December 2019 at JB Hi-Fi Retail Stores for $1,500.00.
Heavy expensive appliance that does less than a regular dryer - Terrible customer Service
I bought this Dryer together with a front load washer WV5-1409W. It is NOT worth the money. The only cycle that would actually dry my clothes is the 'manual/Rack Dry' which is extremely hot, not very gentle on your clothes. Don't even think of putting any delicates in as that cycle is useless. I got into buying this dryer as the Sales person in The Good Guys said it was energy efficient and it would not let any humidity out into my laundry (which is the only thing it does well). As other reviews say here, it is hopeless with sheets, so after de...tangling the big ball that it turns them into, you will need a second cycle (not really energy efficient ha). Unlike other people here, I did not raise my concerns on the dryer with LG because my attention and energy has gone 100% to trying and get them to fix their bumpy shaky washer. I have had at least 10 phone calls to try and get them to cover for the warranty with no luck. They messed up the phone numbers, they made me repeat myself every time and to top it all up, they expect me to pay $99 to their service centre for an extra "technician" who can help remove their heavy/bulky Dryer off the top of my washer for them to be able to check on the faulty washer, their service centre even booked an appointment without asking my availability and assuming I had to pay for those $99 even I had told them previously I didn't agree, I only found out of the booking via text msg on the day, I had to call them to find our more. What a JOKE! I paid for these LG appliances to be installed, I bought the extra pieces that this bulky dryer needs to sit on top of the washer and now that I need them to check on the washer, their useless dryer has become an extra problem/cost for me. To be fair, the sales person did let me know the Dryer was much heavier than a regular one, but I was so silly to think I would not need to move it very often and it wouldn't be much of a problem as it is NEW! You would not expect to have issues just a few months on. LG customer service is a horrible one, I can see the same experience in other reviews, they don't care at all. When I said I would not need to incur this $99 cost for moving the appliances around if the washer was not faulty, they couldn't care less, they said it was my choice to have purchased this sort of appliance that sits on top of the other and that I needed to commit to pay the $99 if I wanted them to book the service or remove the bulky/heavy dryer myself first. When I explained I am a single mum, they went onto ask if someone else could do it for me, really???? To some extent they are right, it was my very poor choice to make such a stupid purchase! Do yourselves a favour. DON'T BUY LG
Purchased in February 2020 at The Good Guys for $1,494.00.
I agree with everyone else
Like other reviewers on here, I also feel this is a terrible dryer and not worth the money I spent on it. The fact it has no reverse tumble means it doesn't dry large sheets, doona covers, towels, etc... properly, and in fact, I find almost every dry cycle ends with slightly damp clothes that smell terrible.
I wanted to find a dryer that was more environmentally sound, but I still need a dryer that does its job of making clothes dry, and this isn't it.
Having bought this in combination with an LG washing machine that I also can't stand, I will never buy LG again.
Purchased in September 2018 at The Good Guys for $1,446.00.
waste of money do not buy, what is lg thinking
bought this from the good guys as a premium product that saves on energy , the dryer does NOT dry the clothes , after 2 call outs from lg service centre they claim thats how its suppose to be , so its a dryer that doesnt dry , totaly useless, cant get a refund or exchange , no faith in LG products n extreemly disapointed, literally had to buy another dryer.
Purchased in July 2018 at The Good Guys for $1,000.00.
Hopeless at drying sheets & doonas
Performs adequately except for drying sheets, doing covers and anything bulky. They get knotted into a tight ball and don't dry. LG recommends you untangle several times during the cycle. :/
Purchased in November 2019.
This is one of the most poorly designed dryers on the market.
We purchased this model along with an LG Washing machine. This is one of the most poorly designed dryers on the market.
When attempting to dry sheets of any kind the sheets tangle up into a ball and thus do not dry. It doesn’t matter how many sheets or combinations of sheets and clothes the result is always the same. The dryer does not have a reverse cycle mode and thus the drum only turns one way, this causes the sheets to tangle. The paddles inside the drum are also small and don’t help to throw the sheets around, thus increasing how easily ...
Purchased in December 2019 at Powerland.
Love the iron feature
I like the iron dry feature because it doesn’t crush up your shirts and make your pants dry and wrinkled. Been reliable and not overly noisy which is good if you’re in a unit.
Love my dryer
I'm still getting use to my dryer. Love the fact that I don't have to worry about ventilation but need to clean out lint filter after each use which is good. Haven't used it enough to clean out water reservoir. It dries clothes in the selection and they're still soft and it's not so harsh on the clothes like the laundromat dryers on high heat. Not sure if it's value for money $1549. Will wait for next power bill if there's a major increase. Will update again once I've used it for a couple of months.
Purchased in December 2019 at Betta Home Living for $1,549.00.
Great machine, could do better on looks
Nice size, good functionality, like the whole wifi solution.
This is our first dryer, so we went with the whole heat pump version.
Only comment is , it doesnt try the clothes enough on a quick cycle
Generally the 2.30 hour cycle does the job.
Also, i bought this from harvey Norman Oxley, the sales man said there was a 150 aud cashback offer. i would need to claim it from LG..
So i decided to buy this, later on, i found out that the offer had expired.
Purchased in July 2019 at Harvey Norman for $1,476.00.
AMAZING! except for sheets
Dries all of my clothes in one run of the dryer (Sheets need to go in again after being untangled)
it sends a notification to my phone when it is done, so if i have alot to dry on a rainy day i dont loose any drying time
the light inside the drum really helps when trying to make sure there are no socks left behind
the double lint catcher means no more runaway lint being blown around the laundry
it is the quietest dryer that i have ever owned
Purchased in August 2019 at The Good Guys Physical store for $1,372.00.
I am in the same situation with an LG heat pump dryer.
I purchased a LG 8kg Heat Pump Dryer from The Good Guys. Although LG refuse to give me a refund. The Good Guys are going to exchange the dryer and take the issue up with LG themselves.
who spends $1400 on a dryer that doesn't dry. It will dry eventually if you a spare 3-5hrs to dry a small load of clothes. Can't see how this is suppose to be economically better than a vented dryer.
the concept is great, but reality doesn't match.
Purchased in May 2019 at The Good Guys for $1,480.00.
The LG TD-H802SJW Heat Pump Dryer is the Worst Appliance we have ever purchased
We purchased this dryer because it was rated as a 9-star energy rating and wanted to replace our old standard dryer that we had owned for about 25 years.
We tried to use this dryer for our complete wash, clothes, sheets and towels.
We found that this LG dryer never actually dried anything completely, the items in the dryer were always damp, regardless of the cycle or time taken and had to be air dried after removal from the dryer.
The cycle times were extraordinarily long, several hours compared to our old dryer which normally took less than 1 hour to dry clothes, towels and linen.
Towels often came out of this LG dryer smelling musty and regularly needed rewashing.
Purchased in June 2018 at Harvey Norman Retail Stores - Appliances for $1,428.00.
Great for the home and the environment
I love this dryer. I've owned it for 9 months and haven't had any issues. Clothes dry every time and it is wonderful to no longer turn the laundry room into a hot and humid mess when drying clothes.
Purchased in September 2018.
Lots of different program settings, nice audible notifications and it drys your clothes in a timely fashion.
My second LG dryer, first one bought 10yrs ago and only replaced as we bought a new LG washer and dryer as a pair.
Purchased in September 2018.
The reviewer stated that an incentive was offered for this review
Questions & Answers
Does the dryer beep for any length of time upon completion? I've previously owned appliances that do this, and it drives me nuts. I don't want appliances that scream at me "I'M FINISHED, I'M FINISHED, I'M FINISHED, I'M FINISHED" like a toddler.
You can turn the sound off so this should not be a problem.
Get an answer from our members and LG representatives
|Category||Heat Pump Clothes Dryers|
|Energy Rating||9 star(s)|
|Energy Consumption||115 kWh per year|
|Features||Auto-Sensing, Child-Safety Lock, Delicates Setting, Lint Filter, Mobile App and Stackable|
|Dimensions||850 x 670 x 600 mm|
|Manufacturer Warranty||2 year(s)|
|Colour / Finish||White|
- GTIN13: 8801031788101
- MPN: TD-H802SJW
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