- WH18SL-18 (5.0kW)
- Verified purchase
Terrible "dry function"
I bought this item new and had it professionally installed in a music studio approx 35sqm or 100m3. I was advised this would not only give me adequate temperature control but correct my greatest concern, humidity in this hot & humid summer we are having in early 2020. Sadly it fails miserably on humidity control. I am trying to maintain 50-55% and it is regularly on 75-80% no matter which function is activated on the LG unit. "dry" or "cool". It does cool the room perfectly which is its primary function but I did want more and was advised it wo...uld be up to the task. Anyhow, I "acquiesced" (pardon the pun) and bought an additional dehumidifying unit from Dimplex which works a treat! believe it or not, it can removed 30L per day out of a new and well-insulated building. The problem is when I turn the air con unit back on any setting, the moisture in the room goes straight back up. So quite simply, how can the:"dry function" claim be made. I have just spent 45 minutes on the phone listening to an LG "customer care rep" read scripts about the unit's functions and place me on hold several times to get guidance. Ultimately, I am advised I can call a technician out but if it is deemed to be working properly I will be charged. The rep, could not tell me based on my information if that was normal or acceptable behavior from such a unit. I am happy to be charged if my version of events is incorrect but needed to know whether the results I have witnessed were deemed acceptable or not..... Very unimpressive! Quite clearly if it is not faulty, the unit at best should not be labeled as having a "dry" function.
Purchased in February 2020 for A$2,000.00.
Warranty - LG sells units on Qld Coast, won't honour warranty asserting 'corrosion' is excluded
I purchased LG units, installed by LG authorised installers.
I bought two split system units.
After a few months, the units broke down frequently.
I called LG for warranty support.
Initially repairers were sent out.
It was clear to me the units were not fit for purpose, I sought replacements.
LG said they will try to help me, but did the familiar big company hand-ball to avoid taking responsibility:
* sent assessors
* time passes, case manager didn’t receive report
* time passes, case manager away ill...
Purchased at multi-cool for A$5,550.00.
- WH24SL-18 (7.1kW)
- Verified purchase
Great units !
Have had the LG WH24SL-18 (7.1kW) and the WH09SK-18 (2.5kW) installed recently.
Must say I am impressed with the quick cooling from these units and they are also internet ready straight out of the box.
I have 2 Mitsubishi units of same kWh capacity and they don't come close to cooling performance compared to the LG's.
Also the ability to operate from an app on my phone is terrific ! The app shows both the room temp and A/C set temp for both units and is well thought out with all the setting options required.
We are yet to see the very high sum...
Purchased in August 2019.
Cooling isn’t great. Drips water
Overall I find it struggles to cool the room a bit when it’s hot. The air just doesn’t come out cold enough (and it feels very damp). It also drips condensation from the head which has marked the paint.
Purchased in September 2018.
Questions & Answers
I am looking to buy LG WH series (7.1 kw reverse cycle system). My question is does the air vent has horizontal and vertical swing or just vertical?
I have being waiting for nearly a month to get a new LG aircon to be fixed. It is so noisy that the sound goes through the wall through our house. It has being assessed as faulty yet still waiting for an outcome.
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