LG WV5-1409W (9kg)

Worst washing machine I have ever used – I owned an LG WD14024D6 for 10 years and never an issue. Recently it stopped working so I purchased the WV5-1409W as I wanted an LG due to the performance and reliability of the previous machine. It is the worst washing machine I have ever used , it’s no good for dirty clothes but ok for lightly worn clothes . I have persevered for a while trying… Read more

different cycles and using the pre wash to no avail it’s very disappointing . It’s that bad I have started going to the Laundrette to avoid using it ☹️I will never buy another LG washing machine .

DO NOT BUY - CRAPPY MACHINE, WORSE CUSTOMER SERVICE – Terrible machine, even worse customer service! I have had this machine for just over two years and it keeps leaking, my partner had a look and the drum is cracked in 3 places. Told it is an end user problem and denied to fix at their cost. Found the “specialist” completely unhelpful and unapologetic, ended up being told if I do not like their… Read more

outcome take it up with fair trading, which I now am. Believe the drum cannot handle the heat, terrible machine. Considering we paid nearly 1k I would’ve expected far better

This machine was made for walking – The machine washes clothes well, I can usually get away with most things being done on an extended quick 30 cycle. If I don't it's usually 1.5 to 2+ hours for most of the other cycles which isn't ideal for me. I bought a bigger capacity washing machine to be able to wash my doonas but the machine is incapable of keeping the load even and spinning… Read more

past 400/800 rpm. Trying to dry a sopping wet doona in my climate is rarely possible so it really was a waste of money.

The worst thing of all; no matter how many times I level the machine (every 2 months since purchasing in December 2022), it still walks. It is completely incapable of handling almost any spin cycle above 1000rpm and I have absolutely had enough. Leveling it is a nightmare too with all 4 legs needing individual adjusting.

I have a concrete tiled floor with no movement, the downside being it was probably tiled with too much drainage towards the floor drain, but after perfectly leveling machine and trying rubber mats and anti-vibration pads... It just shouldn't be walking every wash. The machine is just garbage.

I will be seeking warranty help as a last resort before getting rid of it and swapping to a different brand. Buyer beware.

Multiple major faults including leaking and short circuiting. LG customer service abysmal – Was working wonderfully until it leaked and flooded our laundry! Damaged the property and short circuited the house. This seems to be a common fault with this model so buyer beware! The water bill that month was 8 times the usage. LG ran diagnostic on the phone and said pump failed and a tech will come and fix it. Well the technician did not… Read more

bring the said pump and rather did something else in the 10 short minutes he spent on site and failed to fix the machine. Didn't even check if it's fixed but he had the audacity to deceivingly note in his paperwork that its fixed. Lo and behold it leaked upon next use, LG refuse to sort it out coz the tech said he fixed it. LG rep also had the gall to say that warranty and Australian consumer guarantees have no provision for replacement or refund regardless of the fault is major or not. All they offer is repeat fixes as a matter of goodwill if they feel like. Also said ACCC don't know what they've written on their website and it's wrong information! 14 hours on the phone over the last 3 months going around in circles with new reps everytime getting us to start everything from scratch we've had enough. ACCC, fair trading and QCAT are the next stop and will sort it out finally for us. LG have made a mockery of the Australian consumer guarantees and their own warranty whilst leaving their customers with unsafe and dangerous machines with major faults unfit for use. No regard for peoples safety and the law. Disgraceful service!

Fantastic Washing machine – Purchased this 9kg as replacement for our 10 plus year old LG Front loader. Absolutely love it. The quick 30 using cold water is our go to. Machine washes really well and spin dries just fantastic. We just set to Quick 30 wash, change temp to cold and change spin speed to 1400 - whole cycle done is a bit over 30 mins (last one was 31 mins -… Read more

not sure if they are all the same time). Set up was easy as. Clothes and towels come our clean as you would want. No idea why people have said some items were not wet in other reviews. That is not my experience. Machine is also quieter than our old LG Front loader (which we also loved). Very happy with the 9KG machine. Lets hope we don't have any problems develop in the future.

Doesn't match its price point – Everything that needs washing goes in the machine, bar a few treasured woollen items. I like the choice of wash cycles and haven't bothered to download others. Cleans a feather doona or down sleeping bag well and without damage. The 'add item' option is great on the cycles that allow it. Handles delicates, handwash/wool and gentle cycles okay but… Read more

on Quick 30 which gets the most use, it stretches some fabrics. Does not deal with lint or fine hair well - easily noticeable on dark clothes. As with many machines, cycle times are long. Spin cycles are not very tolerant of loads that aren't well-balanced, so it stops and there's no alarm so you'll only realise when you want to retrieve the washing.

Have only used about half the cycles and have not used the LG ThinQ application. Guess I paid for features I'm not using - something to watch forGood water efficiency. Machine is compact for the size of the drum.

Great machine - very happy – (I only had my new machine for 3 months before it went under in the Brisbane floods.) I mainly used a regular cotton wash which cleaned well. Also washed delicates and sportswear without any issues. The hot wash (cotton 60 degrees) was great for sheets (to eliminate dust mites) and towels. The machine heats its own water so doesn't rob the hot… Read more ·  2

water service. It is a good size (9kg) and fits heavyweight king-size sheets and pillowslips in one wash. When the machine is first started it shows a long cycle but once the 'intelligent bot" swings into action the actual wash time appears - times seem reasonable. The only downside was making adjustments to the programs but a couple of YouTube videos sorted that.

Sportswear cycle – I bought this a week ago and using sportswear option I believe it has a problem. It starts with 52mins and when it hits 46 mins, it only quater turn left and right for 14mins. I watched YouTube of other LG front loder with same option, it has full turn and quarter turns mixed. I called a repairer and the he told us it is normal. How is that normal when it does literally nothing for 14mins. Does anyone has the same issues or not? Show details

Lack of versatility – Disappointed as there is no spin cycle and no times listed for the steam cycle options. The time varies on these and trying to get help on the lg website is futile Show details

Everything about this machine is perfect! – I have owned this machine for roughly 18 months now and am over the moon with how amazing it is!! It’s easy to use and has options for every type of fabric you wish to wash. We wash every day, and having the 9kg is perfect for our family. We wash everything from clothing, to delicates, to towels, doonas and bed sheets. Even my son’s soft toys.… Read more ·  1

This machine is very quiet compared to other machines we’ve used and has a variety of different options. Our washing always comes out in perfect condition, unlike our last machine that chewed quite a few things up (despite putting them through a delicate wash). It’s very easy to clean the filter and also has an option to clean the machine. The filter has an easily accessible compartment at the front bottom corner of the machine to let all the dirty water out and to clean out the lint. Make sure you have a container ready before hand, as the dirty water pours out of a small hose inside of this compartment. The thing I’ve been most impressed with is how much our water and electricity bills have dropped since purchasing this machine! Cannot fault this machine in any way! Well worth the money.

Absolutely terrific machine – I replaced my old front load washing machine with the 9kg WV5. This is a washing machine only, not the dual washer/dryer unit. It is BRILLIANT. Oh so quiet and it is so easy to use. Looks good and has all of the functionality one would ever need. Great volume too which is perfect for the kids quilts etc. The opening instructions were rubbish (LG -… Read more ·  1

please take note) as you need to not only unscrew the bolts at the back (known) but also then pull the black plastic inserts out (absolutely and totally not obvious). The machine cleans very well and is perfect. The little chime at the end is an especially nice touch. I'm so happy, I have just purchased their 9kg dryer which is sadly twice the price but that speaks volumes about my happiness with the LG9kg washer.

Shakes on spin but good washer – First time user of a front loader and could not believe how much this thing shakes the house. 30 min quick wash is good, and the end cycle timer makes like so much easier. Quiet wash setting lives up to its name (outside of the spin cycle) Show details ·  1

Will be requesting a refund on this machine – Just bought this LG machine recently. My prior machine was LG and after owning it for 10 years with no issues until it died, I was adamant that I was only going to buy another LG machine as my next washer. But after having done so, I'm very disappointed. It's extremely noisy - especially towards the end of the cycle. It does wash well, but the… Read more

clothes come out in a big tangled mess at the end! And I use fabric softner on all of my towel loads and they all come out terribly hard when they dry. We like our towels to be soft, not rough like sandpaper when drying ourselves. I thought the new model LG after 10 years would be an improvement. On a superficial side not - was hoping after 10 years the machines would play a different tune when it finishes it's cycle. I've been listening to the same tune for the past 10 years & was looking forward to something different. Do not recommend this product.

Don't buy LG - Terrible Customer Service – I bought this washer together with a Heat pump Dryer, which sits on top of it, provided you buy the extra parts needed. I paid extra for the install as well. This machine besides being properly levelled and having the heavy bulky LG dryer is really bumpy and noisy during the spinning cycle (it makes the whole thing vibrate) no matter how big or… Read more

small the load is, I have tried everything and nothing works. I have dealt with multiple people at LG in the last month or so to try and get them to cover for the warranty with no luck. They messed up the phone numbers, they made me repeat myself every time and to top it all up, they expect me to pay $99 to their service centre for an extra "technician" who can help remove their heavy/bulky Dryer off the top of my washer for them to be able to check on the faulty washer. What a JOKE! I paid for them to be installed, I bought the extra pieces that this bulky dryer needs to sit on top of the washer and now that I need them to check on the washer, their poorly designed dryer (feel free to check reviews on TD-H802SJW) has become an extra problem/cost for me. To be fair, the sales person did tell me the Dryer was much heavier than a regular one, but I was so silly to think I would not need to move it very often and it wouldn't be much of a problem as it is all NEW! You would not expect to have issues just a few months on. LG customer service is a horrible one, I can see the same experience in other reviews, they don't care at all. When I said I would not need to incur this $99 cost for moving the appliances around if the washer was not faulty, they couldn't care less, they said it was my choice to have purchased this sort of appliance that sits on top of the other and that I needed to commit to pay the $99 if I wanted them to book the service or remove the bulky/heavy LG dryer myself first. When I explained I am a single mum, they went onto ask if someone else could do it for me, really???? To some extent they are right, it was my very poor choice to make such a stupid purchase! Do yourselves a favour. DON'T BUY LG

The worst – The worst machine I have ever owned. I was under the impression the child lock feature locked the buttons so the child could not tamper with cycle? However with the child lock on they can still turn the machine OFF. My toddler is constantly going in and turning it off mid or to the end of the cycle. As there is no rinse only or spin only cycle if… Read more

he turns it off at the end I need to wash the whole load again and cannot just do a quick spin. Even on the lowest spin setting my clothes come out in a twisted mess.

My pods don’t dissolve all the time to due to the little water used so I’m constantly washing my loads for a second time round. I’ve switched detergents many times due to this but my hubbys sweaty clothes never ever come out clean. I just wash them twice to get them clean-ish..

Great machine – Washes well, quiet, fits plenty of washing in. I initially had some issues but only because it had not been installed correctly. But all good now. Very happy with the product! Show details ·  1

Flood damage from new LG washing machine with manufacturing fault - no help provided – Please don't buy any LG washing machines or dishwashers. We purchased a new LG dishwsher in 2018, it flooded our kitchen within 2 weeks. I was willing to give them the benefit of the doubt, and during lock-down we purchased a new washing machine for $1,311 NZD. It had a major manufacturing fault and flooded 3 rooms of our house in week 4. No help… Read more

was provided until 10 days down the track, after pushing Harvey Norman (where we bought unit from), to get a drying company out to try and save the carpets. I should mention here that the electric bill for using a steam extraction machine, and 6 commercial blowers, for 3 days and nights runs into the $100's. Unfortunately after the carpets had been sitting in water for so long, the underlay is un-salavagable, we are unsure about the carpets which are still up following the drying process. A technician eventually came to check the unit, and to check if we were to blame. He quickly found the manufacturing fault, and sent his report to LG. One of the inlet pipes was blocked/not made properly, which then caused a rubber tube to split. As a result water kept coming out of our mains to try and fill the machine. As it wasn't able to get enough water into the machine on account of the massive tear in the pipe, it continued trying to fill, and water was gushing all over our floor. Water infiltrated several walls, expanded our skirtings, and effected the GIB. I should point out here that our house was newly rennovated with new carpets, new GIB and skirtings etc. 3 months down the line LG have now put in a request to test our water pressure! So after assessing that their unit is faulty, they will now pin this on us. They said they would call us last week, they didn't. They said they would call yesterday, they didn't. The service centre is based overseas, and the reps accent is very thick and very hard to understand. This company is atrocious, and I wish to save others from their service. The damage that their faulty products have inflicted, is not something that they are willing to take any responsibility for. Their location makes them untouchable. Please do not go near this terrible company. They don't deserve the star I have given. There needs to be a negative rating scale to be able to provide a true indication of the standard of service and product quality.

Excellent washing machine - very quiet – This machine is fantastic. We have been using it for 8 months now and I love the fact that it is extremely quiet. This is due to that direct drive design. One time I actually had to walk up to it to ensure it was on! Only at 1400rpm one can hear it spinning. I also like the short cycle of 30 minutes and the fact that with most cycles, one can… Read more ·  1

choose the heat and rpm as preferred. And some might find this laughable, but it has the cutest little tune it plays at the end - immediately puts me in a good mood. It is bigger than our 8kg and can take quite a load. We preferred the 9kg to the 13kg as the electricity and water usage rating for the 9kg was far better than the 13kg and we liked the more elegant design. The only thing to beware of is that only at 1400 rpm clothes are dry enough to tumble dry. Other rpm cycles have the clothes quite damp still. This is a great buy and I can recommend it to anyone.

Unsure of how to stop it moving around so much – Hello just wondering , my washer dryer is moving around a lot how do I reduce the movement .. I have adjusted the legs to suit, it’s on a hard levelled surface ... but can’t seem to stop it from moving around so much ... thanks Show details

A very good washer – Very happy with the purchase, was not until I read the instructions that I realised it was Google friendly, what a bonus. Set up was way, washes cloths very well and on 1400 spin, cloths are almost dry. Download cycles a great idea! Very sturdy. Good value, paid $868 @ HN. Show details ·  1

This one is great – I replaced my 10 year old washing machine with this one and I must say I found it quiet and cleaned some old tea towels that were ready for the rag bag . The phone link is great for the young adult in the house who forgets they have a load in the washing machine as it sends a text to say it is complete . Show details