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37 reviews
5 Steven D.  · A Great experience with Marco and his team to get the win would not hesitate in referring this team to friends and family Thanks for all yor help Steven Dean
1 Paul b.  · Was going to use them for a tpd claim did it myself & saved 40k, they rip you off
5 Ryan O.  · Tpd claim – Cannot thank lhd enough,,,,turned a difficult situation into a easy process,,,thank you Stephanie and Lisa
5 Warren S.  · Always grateful – I appreciate everything they have done for me and there patience while having medical treatment
Peter C.
Peter C.6 posts
 

Terrible, I’ll ask the question again, why did you charge me, $66k, the service you provided, was substandard and what type of paralegal, laughs, about your repayment to WorkCover, I’d say a poor one. Folks, advice, their fees and service, your… Read more

welfare is not their concern, if it was, the above amount, would have been cancelled,

TPIL Gold Coast, started from the beginning and what a delightful team, they are and I ended up, with a good result, If I stayed with LHD, I’d hate to see, what the fees would have been, the $66k you claimed, is a disgrace, shows, your only interested in the fees, not the person, going through the ordeal.

LHD, I’ll continue informing others about your service and fees, in one word cr#p

 Follow-up  · What was substandard, you ask, the service, care, attention to detail, of my case, if I was to laugh at you on a phone call and I’m your paralegal, that’s substandard. Motor vehicle accident, and I would have been left out to dry. They didn’t in any great form, I contacted TPIL Gold Coast and they took over the case, I’m glad they did, because I would have been on skid row now

Peter C.
Peter C.   

I forgot this one, they even sent me another persons claim, they mixed me up with a lawyer lol, I’m no lawyer

Betty
BettyWA15 posts
 

Yeah I contacted them once. They wouldn't even listen to what happened. Just said they don't handle cases like mine but they advertise that they do. Strange don't you think

Ask the reviewer
Kate d
Kate dWA2 posts
 

I engaged LHD during a very difficult and personal legal matter, hoping for guidance and structure through an already traumatising process. Unfortunately, my experience was disappointing. Over nearly five months, communication was minimal and I received no proactive updates. I initiated all contact, no meetings were offered (including after a… Read more

change of lawyer), and no guidance was provided while waiting for the police report. I later discovered the report had been received without being informed or offered next steps.

I was also concerned about billing practices, with charges itemised for routine administrative tasks such as reading or saving client emails. Given the limited service provided, the overall cost felt disproportionate to the support received.

The lack of communication and follow-through during a sensitive matter made the experience unnecessarily stressful.

Reviews with attachments

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saadedeentabbit
saadedeentabbitVIC
 

LHD lawyers took 3 years to settle a physical injury case and failed. They are a waste of time

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Pcar
PcarQLD
 

Terrible outfit – I would strongly recommend that you seek legal advice from another law firm, I’ve had dealings with this outfit and I can assure you, they are not worth your time or anything else. I have looked at other reviews and I go with the bad ones, are you aware that it is illegal for a law firm to receive more monies then you, so if they have taken let’s… Read more

say 100k and give you 50k, they are not allowed to do that. I will fight tooth and nail to ensure that they receive no payment for their incompetence and lack of respect, integrity and above all, their professionalism, shocking outfit, stay away

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Chris
ChrisVIC
 

LHD LAWYERS TEAM – Having never need to use a Lawyer before, this was a whole new experience for me. I was injured in a car accident in March 2023 and after contacting LHD Lawyers, I was most impressed with their Company. Marco, Sussan, Eliana were always helpfully with keep me update with my TAC Claim and answer my emails and phone calls with professional … Read more

help and care. My claim was settled much quicker than I expected, and has now been finalized and I can now close a pain full and stress experience in my life. Thank You LHD Lawyers, Christine Moulang

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Miriam O'Donoghue O.
Miriam O'Donoghue O.WA
 

Injury following fall in a supermarket – I was working in Karratha at the time of my accident. At the end of the day I went to the Local Supermarket to get my groceries. As I exited the Store I slipped and fell due to a dirty floor. Someone had spilt small beads on the floor by the checkout. The Manager on duty was unconcerned! Over the next few days I developed excruciating pain in… Read more

my shoulder that needed medical attention and major surgery. I approached LHD Lawyers in Perth. Heine Papenfus and his team were incredibly. Not only were they supportive but when I became impatient they firmly, patiently and kindly directed me back on track. The claim did take considerable time but it is now settled. I highly recommend them to be custodians of your grievances and injuries. Not only are the very professional but they are approachable and thoroughly decent human beings. When Hiene Papenfus says "No win no fee". they mean it. They very fairly reduced my fees in proportion to the payout and at a loss to themselves. Thank you for your very professional service and handling of my case. Miriam O'Donoghue

Latest follow-ups

kacarp2
kacarp2
 

I was lucky that I was referred to Marko and his team to represent me during the hardest time of my life. However, the legal issues were taken off my shoulders by Marko and his team. Marko and his team demonstrated knowledge and experience in… Read more

dealing with legal issues and represented me exceptionally well. Moreover, their customers service and availability to discuss issues are greatly appreciated and valued. Marko is well connected and respected by his peers and clients alike.

 Follow-up  · The beauty of the outcomes is that Marko's team advised me of the best outcomes and undertook actions. They provided with the adise and execute it, that is what I call excellent service provider. Each step has been clearlry communicated and explained. I was not aware of many "benefits" I was entiteled to under the law. Marko and his team made me aware of these and puruse it on my behalfe

Positive reviews

sonal s.
sonal s.
 

I had an outstanding experience with Neha and the team. From start to finish, they demonstrated exceptional professionalism and a genuine commitment to achieving the best outcome. Communication was clear and timely, and they took the time to explain every step of the process, which made me feel confident and supported throughout. Their attention… Read more

to detail and proactive approach truly set them apart. I highly recommend this team to anyone seeking reliable and knowledgeable legal assistance.

Andrew M.
Andrew M.VIC3 posts
 

After an incident that completely changed my life, I reached out to LHD Lawyers not really knowing what to expect. From the very first call, Joseph and his team showed genuine care and empathy. I never once felt like just another client. They took the time to listen, understand what I’d been through, and fight for a fair outcome. The process took… Read more

a while, but I was kept in the loop the whole way through. Every email, every call, every update was handled quickly, clearly, and with care. Even when things got tough, I always felt supported and confident that the team was doing everything possible to make things right.

Thanks to their hard work and dedication, I can finally move forward knowing my experience was properly acknowledged and resolved fairly. I’m so grateful for the team at LHD, and for their work standing up for what’s right.

Graham Ryan
Graham Ryan
 

I would like to thank Wes, Paul a n d the team at LHD Lawyers Sydney, for their professional handling of my compensation claim. They contacted me regularly to update me on how things were progressing and I was easily able to contact them if I had any queries. If I ever need legal assistance again, I would have no hesitation to contact LHD lawyers. Regards Graham Ryan Show details

Negative reviews

Gee
GeeNSW7 posts
 

I believe in LHD lawyers , they work so hard and are wonderful Unfortunately my experience wasn’t so good due to living in Taree and my appointed lawyer is in Sydney so all communications was done by phone and email, my lawyer was good but I couldn’t hear him properly he spoke quietly which became very frustrating I really needed to be sitting… Read more

across from my lawyer to help clearly understand and the ability to ask questions so I know I’m perceiving the information correctly I had not only a physical injury but a psychological work injury as well which turned my usual clear thinking to a foggy mind with severe depression I was told at the last hearing if a settlement isn’t reached then the member overseeing the hearing will make the decision I couldn’t risk it and took the $6O grand the other party offered, it was my 6Oth birthday that day and already been 3 1/2 years ending , not allowed to work or leave the state The last email my lawyer sent me stated I could of got $15O k if I continued, but I had the understanding it was the last hearing, had to sort it that day and if not the member wil make the decision I lost out big time because my lawyer was in Sydney NOT TAREE OR NEWCASTLE OR ANYWHERE close to have face to face meetings

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Hungrymummy
Hungrymummy5 posts
 

I'm so tired of listening to your ads on TV. Clients who trip over their own feet because they are clumsy. Then they sue the owner of the property. They're not watching where they are going. And then you sue the innocent owners. I guess you haven't realised that AUSTRALIA IS NOT FLAT. Watch where you are walking. And LHD - stop your predatory behaviour

younanraymond007
younanraymond007
 

They wasted my time for hours I advice ppl to go else where Took all my info and I had to chase them up And I followed up to them they said they had a typo of email as soon I hung up the fone they emailed They been caught lying I’m glad there not doing my case

Recent reviews

Anna L.
Anna L.NSW
 

Thanks to the team at LHD Especially Dylan and Zoe who obtained a favourable outcome for me. I was very happy with their service and would not hesitate to recommend them to anyone.

saeid f.
saeid f.NSW
 

I have been working with Georgia & Dilan extensively over the last couple of years regarding a workplace injury that I had sustained. I am pleased with the outcome and the support they have provided me during this stressful period.

Maureen Elliott
Maureen ElliottNSW6 posts
 

Suffering not worth the effort – I contacted LHD lawyers after I waited six months for another law firm I'd engaged to take on a personal injury matter Gainst the man who was responsible for breaking my leg in a public park, after which I spent three months in hospital, in a wheelchair. LHD were brutal in their assessment of my chances, telling me, on laywoman's terms, that it… Read more

hadn't suffered enough for them to bother. Much more compassion from the original law firm; at least they tried.

Onefitone
Onefitone2 posts
 

Misinformation then silence - do not touch them – After agreeing to take my Workers Compensation matter, I was given incorrect information regarding PIAWE calculations. This caused problems between myself and the insurer. I was given the legislation pertaining to the calculation by the insurer. When I passed this on to the Para Legal I was assigned, she said she would take this up with her… Read more

superior. two weeks later no word. I continued to chase up the matter, and the para legal refused to take any calls from me or respond to any emails I sent. This has gone on for months. I have left more than a dozen messages for LHD and multiple emails, no one will contact me back. They know they gave me incorrect legal advise and are now covering their butts. They have however, taken government funding to assist me!!!! Absolutely disgusting behaviour

Aussie S.
Aussie S.
 

Genuine and authentic – I have found the staff at Lhd Lawyers to be very helpful in my claim with Work Cover. They have constantly been by my side communicating and explaining the process. I truly couldn’t have done it without theirSupport. I found that Steve and Marijana to be compassionate and authentic in their dealings with my case I could not recommend them highly enough thank you

Charles Micallef
Charles MicallefVIC4 posts
 

I had a bad car accident in June 2019 – I was involved in a car accident in June 2019. I appointed a very highly advertised firm to handle my case, after 18 months I contacted them. Nothing had been done and they advised me these situations can take up to 7 years to settle. So, I sacked them and appointed LHD. Best move I ever made. Thank you, Marko and Sussan, (Melbourne team) you made… Read more

it so easy for me, always there when I needed you and a settlement reached just 5 years and 4 months after the accident. I would very highly recommend anybody looking for legal assistance to reach out to Marko & Sussan

kim
kimWA
 

patience is a virtue ..but it worked out.. thankyou team – i am sooo glad i got LHD,, sydney..TPD Khush ..katherine an others the team estimated how the case long would take ..an true they were..i appreciate what you have done for my husband...

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ANGELO M.
ANGELO M.7 posts
 

AVOID THIS is company is a scam – Without prejudice STAY AWAY AVOID THIS COMPANY BIG SCAM This company needs to be avoided ….. as soon as you question the cost they basically ignore you and let you make calls for 3-4weeks to track down an answer then they remove you from the claim . These guys are so bad the solicitor says your frustration is threatening hahahahahahahahaha… Read more

Scammers and need to be avoided . Read below look at all the reviews on all platforms This is the truth happy for all to listen to the call and look at documents with the times and amounts we called

Bruce
Bruce10 posts
 

Mixed Results – I have had 2 dealings with LHD. I was initially involved with the Roundup Class Action which led to the lodging of a TPD claim with my super company.The super claim was successful but extremely expensive -I did a lot of the appointments and paperwork myself so I wasn't all that happy with the overall outcome.Could i have done it myself ? Probably… Read more

but my illness ruled that possibility out.Their communication was good but the cost was high. The class action,putting aside whether you agree/disagree with it,the communication with LHD was at best erratic and at worse non existent.It went from "we need your info urgently " to 1-2 emails a year.Any questions I had which were sent via email went unanswered. I understand they weren't the lead company and Maurice Blackburn were, but even though I wasn't there client Maurice Blackburn happily answered my questions and in a timely manner.I would have thought a quarterly update over the years wouldn't have been too much to ask. Since the losing result there has once again been no information forthcoming yet they are still advertising for the class action on their website.My thoughts are they are basically using it to troll for customers for making lucrative TPD claims. I have noticed their win rate has not changed even though they were involved in a losing case involving around 1800 people. So I'm not sure how that winning percentage stacks up or passes the pub test. Just my thoughts -buyer beware.

Gordon K.
Gordon K.
  Verified

Winner winner chicken dinner – Right from the beginning of my claim the team from LHD Lawyers make me feel at ease. Mt team Reichelle, Gemma, Megan, Amanda and Paul were all professional, caring and understanding about my situation. They explained the case to me in a way I could understand and were always available if I had any concerns or questions They all fought hard for me… Read more

and won my case with a result I was over joyed with and made the journey all worth while. They were truthful and never left me believing in a unrealistic out come. Thank you LHD Lawyers and although I hope I am never in need of a compensation lawyer again, LHD will be the first I ring.

A grateful, Gordon Killick

Carl E.
Carl E.
 

Scammers and stay clear – Total waste of time, playing soccer and the field not up to standard awful to play on as boots getting stuck and my foot got stuck within the grass breaking my leg dislocated foot, needed major surgery and still may have no feeling in leg rest of my life, yet they “looked at photos of broken leg on the field and didn’t seem it would make a claim”… Read more

these are full of crap rookie solicitors who actually have no clue and when have no clue say “they can’t help” yet easiest of case to deal with, reading other posts it makes sense they want injuries where they can drag it out ect and basically charge you for all the crap at the end “no win no fee” doesn’t mean you don’t pay, you pay out of your settlement and that’s what they give a damn about is how much they can milk out of you and the rightful money you should be receiving due to the injury but like I said after reading posts they like to drag their feet and not give a damn about the client and then claim all sorts of bollocks that they have done. Seriously look at other places these are a bunch of rookies with no idea

Judy
Judy
 

LHD ARE THE BEST – LHD Lawyers made my partners claim so easy. Marco, Sarah and Sussan were the best team we could have asked for. They were prompt with returning email, phone calls they told us from day dot where we stood with the claim. If we ever need a Lawyer again it will be LHD. The accident was August 2023 claim was finalized May 2024. I will be telling people to contact LHD as they go up and beyond to help.

Rob j
Rob jNSW2 posts
 

TPD Claim – LHD were amazing had contact right through my case can’t thank Khush Catherine and all the team involved amazing results thank you once again would definitely recommend LHD to anyone

Jemma N.
Jemma N.
 

Do NOT RECOMMEND – LHD LAWYERS are massive scammers! They will drag it out for two years, hand off your file to no less then 5 other "associates"! When they do take your call, they admit the firm has been snowed under, then mentions how slack the 'expert' has been! No other information! No other updates. To then receive a letter, the VERY NEXT DAY, with a completely… Read more

incorrect 'assessment' of the situation!!! From the 'expert' that did not even visit the site. So thanks for nothing LHD!! YOU have literally wasted two years of our lives! With FU[K ALL TO show for it except more trauma!!! * one star!! Do not recommend!! Get your neighbours pet gold fish to be your representative- you will have a better time!!!

NWC
NWCWA
 

More challenges than solutions – Unfortunately, my experience with LHD in handling my workers' compensation case fell well short of expectations. Initially, the salesperson I spoke to seemed empathetic to my situation and the challenges within the system. However, when faced with actual challenges, I felt unsupported and encountered additional difficulties that prolonged the… Read more

process and increased costs.

As someone who pays close attention to details, I encountered substantial challenges during my engagement with LHD. These challenges included noteworthy errors in official documents and conflicting advice provided at various stages. Furthermore, there was an unexplained change in the acting solicitor shortly after joining LHD, coupled with the receipt of an invoice for the additional time the new solicitor required to familiarise themselves with my case.

Despite my diligent efforts to follow up on queries and inquire about the progress of specific aspects of my claim, responses were infrequent, or not received at all. Multiple email queries, including alerts regarding a significant error, went unanswered. Additionally, a letter expressing my concerns to the Director two weeks ago has not been acknowledged or responded to.

Unfortunately, agreed-upon actions were not executed, leading to a lack of confidence in the overall management of my case. Billing information provided was unclear and inconsistent. Post-settlement, I discovered that I was billed for reports deemed irrelevant to my case, causing confusion and dissatisfaction.

The cumulative impact of the injury, exacerbated by workplace bullying and non-compliance from my employer's insurer, resulted in a significant decline in my mental health. Despite positive reviews from others, I did not experience a sense of empathy or understanding, particularly when pressured to make decisions within short timeframes and without all the necessary information. At times, I felt unduly influenced to make decisions that favoured the firm. This sentiment was intensified by the impression of being coerced into settling the case. (I strongly recommend thoroughly reading the Cost Agreement and clarifying any unclear aspects in writing before proceeding with the signing process.)

In summary, my interaction with LHD regarding my workers' compensation case fell short of satisfaction. I believe improvements are necessary for a more effective and empathetic legal representation, as detailed in the letter addressed to the Director. I have also sought assistance from the Legal Practice Board of Western Australia, hoping to prevent others from experiencing a similarly challenging situation.

Mike Allan
Mike Allan
 

Careful and efficient – LHD took my case seeking compensation for a motor vehicle accident injury. From opening discussions, through 2 years of back and forth, to settlement, I was kept informed and re-assured. A most professional team.

Jannette Clark
Jannette Clark2 posts
 

LHD review – Hi I found LHD lawyers on the tv, I called them as I had a work injury. I found the lawyer that was assigned to me, very helpful approachable with any questions I had.

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