I ordered a dressing gown size 3. As soon as I opened the package I was so disappointed at how SMALL it was. It compares to a Target size 1 dressing gown & doesn’t even fit my 3 year old granddaughter. It looks like it’s for a doll. Wasted $50 on something that little gecko refused to swap for a bigger size nor refund. Absolute waste. I will… Read more
never shop here again. Crap customer service & disappointing products. Do not recommend this company at all!
Reviews with attachments
- +2
Disappointing service and product – I purchased a pair of Toy story slippers for my grandson and after only two evenings wear inside they looked like they had been worn for a few years. The response was they will get pilling if worn on carpet so just go and buy a pilling remover with a link to Bunnings to purchase one. I was gobsmacked as his previous pair of slippers that were… Read more
cheaper were in much better condition after months of wear but he had outgrown them. Needless to say I won't be purchasing from them again. Especially as I had provided photos that show the state they are in. Very disappointing!!
Products not standard size – Minecraft dressing gowns too small. They would not refund money as they said I had changed my mind. Ordered a size to fit a 7 year old and it fits my 3 year old granddaughter. I was told they were short length dressing gowns That’s not mentioned on their website The sleeves are also too short…does that mean they are short length also. I couldn’t… Read more
get a refund but offered a store credit because I had change my mind?? Attached is a photo of my grandsons old dressing gown for six year on (bottom) top is dressing gown to fit 7 year old
The costumer service is trash!!! Id never recommend them – They never respond when there is an issue. I purchased a back pack for my mate before Christmas and it broke o ly 5 tines of using. I have tried emailing them AND private message on Facebook. Which they had actually blocked me. This service is unacceptable. All I wanted is the bag to be fixed. But they have terrible service with responding. i… Read more
wouldn't ever recommend any of my mates buying anything from this store. I didn't even want to give them a 1 star rating.
- +2
Doesn’t meet description! – I am writing to express the disappointment in my order from little gecko, not only does it have red material sewn into a white cover, they also state the doona cover fits a queen doona and it does not it is lumpy at the bottom and on one side. I have attached photos of the red marks. They didn’t give me an option to send it back and said No to a… Read more
refund when it isn’t usable!! Absolutely appalling custom service! Never again will I purchase from them
Positive reviews
Long Term Happy Customer – I just received my order and wanted to say thank you. Great customer service as always. I love that I can get things for my grandchildren that aren’t in Target and Kmart and are really good quality. I’m very happy with my purchases.
One stop shop for kids character gifts – I have been ordering from Little Gecko since my twin girls were born and they are now 7. I love the easy to access website plus the huge choice of latest character products at great prices along with the friendly efficient customer service. Thank you Little Gecko for stocking a great range of quality character goodies.
Super cute stuff + awesome service – Just purchased a bunch of cute wintery items for my two kids (Miss 5 and Mr 7) and am thrilled with the quality and service. So many cute characters to choose from! Don't listen to the other reviews, staff were fantastic with helping me choose the best shipping option for my location (rural TAS).
Negative reviews
Poor quality products with bad Customer service. I would not recommend this company – If I could give zero stars I would. I bought a Construction Truck Quilt cover for my son. Within 2 weeks it had a hole in it. Customer service was so rude comparing my quilt to a High end car. No return or refund offered, I told them I was dissatisfied woth their response and 2 days later I received $20 through PayPal and was told to go and get my… Read more
item stitched up. I'm all for supporting small businesses but I would NEVER recommend them to anyone and wish I had read the reviews first before purchasing from here.
Poor customer service – I was very disappointed to see they charge 10% fee for returning items that are not right . I find this is very unfair . I also have a retail business and I happily offer a full refund for items bought online . O can deal with a credit but a 10% processing fee ...and 1 week to process ..very rude to re getting the items back . BE WARE ALSO THEY STOCK IS RUBBISH !!!!!!
SHOP ELSEWHERE – Should have checked this reviews first. I ordered the wrong sized duvet cover for my son (it happens!) and the response I got from them was pathetic. I can't even be bothered going into the details of how it all played out but they work very hard at making any returns / exchanges so difficult that you don't bother. In this instance I chose to save… Read more
my sanity (and giving them any more $$ which they were demanding I pay a fee to return the product) - unheard of) , exit out and not bother and I have donated the duvet cover to charity so some good will come out of it! Very unusual behavior for an Australian based online company who in my experience all others have always been super helpful and accommodating with these sorts of things. Go elsewhere. Aside from the horrific non-existent customer service, the pyjamas I got from them were really small and crappy quality. AVOID.
Recent reviews
Happy Customer, Happy Grandkids – After being recommended Little Gecko by a friend who has been ordering for years and we purchased several items from Little Gecko for our grandies for Christmas presents. All arrived promptly and the quality was fantastic and products as described. Would highly recommend this company to all. Thank you!
Love this shop!! – I recently stumbled across this store in the search for all things Bluey and was happy to find some cute little outfits for my daughter that are different to your usual Target. Kmart etc. My order arrived and it was such great quality, I am so impressed. We have just placed a second order and can't wait to receive it soon.
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Very thin material towel and PJs are the same – For the money I thought the material quality would of been better.. the blippi towel is so thin few washes and it will wear thin quick.. PJs are also thin material for winter PJs I thought they would of been better material for winter warmth
Fantastic service + fast shipping!! – Emailed customer service prior to placing my order last week and had a reply within an hour! Super helpful and appreciate the option of both standard and express shipping services. My kids are so in love with their new duvet covers. Cannot wait to shop again :)
Thank you!! So happy with everything!! – Little Gecko has such a huge range of kids character products. We ordered our daughter some clothing items plus a new Barbie doona cover for her birthday last week. We choose the express post option and it arrived in two days... pretty good considering how slow postage has been lately. I was really impressed with the quality of all the items and… Read more
will be back again soon to stock up on some cute pyjamas for Easter. Thank you for a smooth transaction :)
Looks like it's come from wish DO NOT BUY FROM HERE – I got a single doona cover gamer for life Quality is absolutely disgusting very thin hard and scratchy feels like it will rip in any second even after washing it's poor quality absolutely disgusted in this looks like cheap crap from wish DO NOT BUY also they block and delete any bad reviews from their Facebook so they look like they are a good store but they are absolutely trash
Horrible quality even worse customer service – Their products are poor quality, they break easily and feel cheap despite the high price tag. The customer “service” leaves a lot to be desired as they are rude and less than helpful. Don’t bother.
Absolute garbage – I purchased a kids doona cover set and have had several issues. 1. Zipper is broken and I was told to fix it. They provided a minimum amount to fix it which would not even cover it. 2. Colours fade after the second wash 3. Pillow cases are non existent in Australia. 4. Their customer service is horrible. Obviously this company has no care… Read more
about customer service or providing quality product. I have a feeling they aren’t really an Australian company and just selling cheap crap. Only reason I bought from them was it was an Australian company that sold a certain kids branded doona cover. DO NOT BUY FROM THEM.
Sent a faulty product and told to pay to get it fixed myself – Very disappointed. Was sent a doona cover that was faulty and when I contacted them they suggested I should be able to fix the zip (impossible) and if not, go to an alterations shop and get them to fix it. Not acceptable - I purchased a brand new that is faulty and they won’t take any responsibility. Shame I can’t give zero stars
Ridiculously large pillow case, very poor customer support – Ordered a single bed set, a cover and pillow case Quality seems ok, pattern is nice however pillowcase is absolutely huge and I can’t use it. Unfortunately I’m at fault because I didn’t read the sizing when I purchased. I could honestly fit my 2 year old into the pillowcase and use it as a sleeping bag. Customer service was very flat, “no we won’t… Read more
refund you because it’s what you purchased..” super terrible bedside manner. Not sure I’ll shop hear again out of principle.
Be very vigilant when ordering bed sets, READ PILLOW CASE SIZING!
Fabulous product range – Just received my 5th order from Little Gecko and the quality has been excellent each time, not to mention the really fast shipping that comes to my door the next day! I honestly cannot fault their products and service - thank you so much for making each transaction so easy. It has been a pleasure to deal with you.
Find out how Little Gecko compares to other Mother & Baby Shops
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Seamless Well Priced and Fast Delivery – I ordered a bunch of Paw Patrol stuff for my daughter and it was shipped the same day and here next day! Items were well priced, good quality and I have a happy little 3 year old. I will be back for more!
Worst customer service ever and bad product! – Do not purchase from this supplier: Wish I read the reviews before buying from them cause I cant even return my product. I purchased a single bed quilt cover set for my son and the pillow case is for a European pillow but in Australia we can buy 65x65cm guess the size I received, 70x90cm. Where the hell will I buy a pillow that size from. How… Read more
ridiculous and the lady Vicki not very helpful at all. I cant even return the product. The tags aren't even in English and does not look like the picture they have on the website. False advertising. Place is a joke. Overpaid, cheap crap, cheap printing. Don't waste your money.
Worst service and very bad seller – Bad seller... My sister bought me a dressing gown for my little girl as a present, which we ordered 2 sizes up and it took a week to get to us then my sister gave it to me the following week making it two weeks from order. When it arrived it barely fit her and my daughter is a very small petite frame, which means I paid $65 for something that is… Read more
not even going to last her a winter. I tried to contact the seller on several occasions to get an exchange of size and explain the sizing was incorrect and the one time out of several attempts that they respond, they proceed to tell me it’s outside of the return policy time frame, given we had only received it the week before, I find it appalling that they would only give a two week return policy from the actual time it was paid for.... they have no respect for the very main stakeholders that are to keep them in business... Disgusted!!!
Disappointed with service and sizing runs small – After reading all the positive reviews about fast delivery I looked forward to receiving my order. Placed order Friday night and received it the following Friday. Considering I paid $12 for express shipping (no other option given) I was disappointed with the delivery timeframe. When I contacted Little Gecko they said there was a public holiday and… Read more
it was the delivery company that caused the delay. One item was not what I ordered-different design and wrong size-I contacted the company and didn’t receive a response. Sizing runs small, my daughter is 22 months and the size 2 only just fits her and she is relatively small for her age.
Love Love Love Little Gecko! – I only discovered Little Gecko about six months ago and I have already made several orders with them. Our most recent purchase with new quilt set for the kids, one Spiderman & one Minnie Mouse. The order was shipped promptly (the same day) and arrived the following day. This has happened with all orders, their delivery is sooo quick! I opted for… Read more
the 100% cotton designs in both and I am really happy with the quality, both have washed up lovely and are bright and colourful. I also love that they have items different from teh local shops and stock new products regularly. I have now recommended Little Gecko to all my family and friends and I can't wait to make another order soon.
Very happy customer – Ordered one afternoon, delivered the next morning. I couldn’t believe how quickly I received my order and the items all came as pictured and described on the website. Thank you so much for a smooth transaction, I can wait for my kids to open their Christmas gifts!
The quality of the products is just fine – I almost didn't buy the Pokemon quilt cover because of the negative comments about sizing and quality. I'm glad I took a chance the queen size fits Australian quilts and the quality is just fine. Also, I bought the kids the pajamas and they are perfectly fine quality. I will be happy to order again from the online store. Thank you.
Be very wary with your purchase – I bought two rugs for my grand kids. They arrived and the quality was not up to my expectations for the money that I had paid, so I decided to return them. I had only opened one so that I could inspect it. When I returned them (at my cost) they told me that I had damaged the wrapping. The damage was one slightly ripped tag and they claim that… Read more
they weren't wrapped up the same way as they had sent them. They refused to give me my money back and sent them back to me to do what I wanted with them. VERY ORDINARY customer "service" in my opinion. Make sure you cross the t's and dot the i's when dealing with this business as they will shaft you if they possibly can. Very un-Australian. Sincerely, Wendy.
Perfect purchase – Ordered some Baby Shark pyjamas for my daughter and received them the very next day. Product was as described and my daughter was very happy. Would happily do business with Little Gecko again.
Great product descriptions – Awesome product description! Bedding sizes were listed so it helped me narrow down what size bedding I needed for my daughter's double bed. Turns out you can use the double/queen size for both bed sizes - double win!!
selling non australian bedding size – so disappointed this online shop. they are Australian website and base in WA Perth. i bought a single size duvet set for my son. i was very look forward to put on my son's new bed!!! but the size they sell is not for Australian size!! some of their single duvet cover size is 135 x 200cm. our Australian quilt size is 140 x 210cm. yes they did post… Read more
the size on website. but not enough for customer to recon what their country size using. and they insist it fit Australian bed. what a joke! will not shop there any more!!
Do not buy from here – Do not buy from this online store. Terrible quality. It’s a scam. Won’t return faulty items
Absolutely horrible do not order – Terrible. Sizes are not as they appear. They refuse to offer a refund. DO NOT USE THEM!
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Further to the above. After a formal complaint to the office of fair trading they refunded half my… Read more