Livibe
25 reviews
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Purchased the Lauft 2-Tier Desktop Storage Shelf Display Bookshelf Cube via big w marketplace. It was described as bamboo and sturdy. Was not bamboo, rather MDF. And was extremely flimsy and was manufactured faulty as the panels were misaligned. I contacted livibe, and they kept giving me the runaround. Refused to even acknowledge there is… Read more
something wrong with it and tried to lie saying it is not mdf, it’s bamboo. They are the biggest liars. They kept referring to their “product team”. There is no product team. I threatened to contact big w for intervention and the department of fair trading and they still didn’t care. So I did contact big W and they issued me a full refund within a hour. The whole business is a shamble and will not last long. Their scamming and dodgy business ethics will be their undoing. If you are after a honest easy straightforward purchase then Stay away from this corrupt greedy incompetent business. If you do choose to buy something from them, purchase through a marketplace platform or be prepared to contact the department of fair trading. Yuck.
Really bad company, lost parcel and no followup. They use hopeless couriers and then just shift the blame. DONT BUY FORM THEM!
Wish I could give NEGATIVE STARS Worst company I’ve ever dealt with. Sent me wrong item purposely and changed the product number with a black marker to match the one I ordered. Multiple emails got me nowhere till I escalated with big w marketplace. Even then a further week to have it picked up. They received it on a Friday but they were still yet… Read more
to inspect the item the following Wednesday till big w got involved again, finally received my refund. 2 1/2 weeks it took. They are the most disgraceful company. I don’t know how they still operate.
I purchased a Bell Tent for $729 as described on their website. I needed one that was fully waterproof, and after speaking with them they assured me it was. This was the primary reason I purchased from them. The first night of use it rained and leaked an incredible amount. The upper part was completely waterlogged, it leaked from top to bottom… Read more
and pooled in areas all around the base.
I have tried contacting them several times via both email and telephone and never recieve any kind of response or communication.
I strongly urge anyone and everyone - DO NOT not buy from Livibe. The photos tell the story.
MIUZ 5M 4-Season Bell Tent Waterproof Canvas Glamping Yurt Teepee Commercial Grade Tents
Glasshaus parcel box arrived faulty and missing parts. Over six weeks, I sent more than 40 emails with photos, videos, and detailed descriptions, but customer service kept asking for the same information repeatedly without providing a resolution. Despite promises to escalate the issue, nothing was resolved. This company does not stand behind their products, and their support process is completely broken. Save yourself the stress—shop elsewhere.
Great Service! – Good communication and desk was delivered within a week. Thank you.
- +1
360 Foldable Pool - Piece of Junk - Holes in seams – Ordered the pool on the 23rd of December, only received it yesterday 18th January from Big W online throught the seller Livibe. Found at least 3 holes in the seams when putting water in it. We only had about 1cm depth of water and it was leaking like crazy. Average communication by seller, horrible communication by the Courier. Couriers Please… Read more
are what they called, no communication and almost non existent tracking updates. You can't even speak to a person when having issues, all they offer is an AI Bot .... checked out there reviews online, only 1 star. No wonder.
The seller is apparently located in Victoria as I am, the item was supposed to arrive within 7 Buisness days. I understand that around Christmas time this would possibly be longer. I believe for the length of time this took that this came from China. When looking, after buying, at the same pool the only other place other then Livibe (seller) was located in China.
Looked up Livebe reviews on google (used my laptop), all negative ! My phone won't even let me open the Livebe website as my virus software is saying possible scam website. Wished I had of checked out the seller first.
This was a gift for my 5 year old ! I had to explain to her after weeks of waiting that the pool is broken and can't be used. It was heartbreaking.
Hopefully I can get a refund and get someone to come and collect the pool to be disposed of.
Scammers, you won’t ever receive your product, refuse to refund – Worst experience purchasing a product. These people are scammers. Purchased their product off Bunnings marketplace, they said devliery expected 3-5 days. Over 4 weeks later didn’t even receive a tracking number, worst customer service I ever experienced. Bunnings is now forcing them to refund me, still expected to wait another “5 business days for the money to reach my account” Do not buy from these people, they are scammers
Horrible would not order off them – I order an item on the 2nd of December it is now the 19 and I still haven’t got this order. They keep saying it’s on it way. And the tracking doesn’t work. I keep getting the run around. No one order from this company absolute worst customer service.
Worst company – Livibe is the worst company to deal with i ordered a mail box with a drop box it was faulty they gave me such a hard time to pick it up they said on 4 different occasions that the courier was picking it up I waited and no one showed their excuse was the courier couldn't make it when the courier finally made it after so many attempts he said he… Read more
only just got told then when it came to my refund it took them few weeks I had to contact them on few different occasions again it was a nightmare never again I'll buy off them anything if I could give half star I would
Worst company – Livibe is the worst company to deal with i ordered a mail box with a drop box it was faulty they gave me such a hard time to pick it up they said on 4 different occasions that the courier was picking it up I waited and no one showed their excuse was the courier couldn't make it when the courier finally made it after so many attempts he said he… Read more
only just got told then when it came to my refund it took them few weeks I had to contact them on few different occasions again it was a nightmare never again I'll buy off them anything if I could give half star I would
Don’t buy from Livibe or any of their partners – The product is not as described and does not match the price they charge. The customer service plays games and does everything in their power to make the return process difficult. I would not recommend this product or any product by this company to my worst enemy.
Gym equipment – I can only say that my experience with this company has been very good I read the reviews after ordering some gym weights and must admit I through I had lost my money I sent them an email regarding that I could not track order this did that time for a reply that same day I got my delivery and the goods were exactly what I expected so I can only… Read more
say they did a good job I have been scammed in the past and will not order from these Chinese sites as a rule but this it all worked out well for me
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Missing items awaiting a response! – Purchased the 160cm led rgb electric stand up desk. I am missing pieces in the metal frame box 2/2. I will say the top comes in seperate box and is ok as far as I can see. It appears some electrical items including controller and motor is missing from box. As others have mentioned the supporting bracket has no holes for screws. This is adjustable… Read more
for different size desks I assume. Livibe needs to correct these issues as many others have reported because as a customer completely unacceptable. As a bday present in about a week or so, I hold absolutely NO hope of being able to give it as a gift as purchased. Will update when a response is received. Considering making paypal claim if response doesn't come. Shipping was within 1 week from Vic to nsw so acceptable UPDATE#1 29/8/2024 had email response from livibe possibly a generated response. Missing items from parcel clearly shown in photo Hello,
I hope you are doing well.
There is no issue with the item, please see the video below for the assembly instructions.
Have a great day!
UPDATE#2 7/9/2024 LIVIBE has advised the replacement items will be sent shortly (after a few more emails)
UPDATE#3 19/10/2024 FINAL Have received the replacement items today! The desk can finally be assembled and b'day present utilised.
Gaming desk – So I brought a gaming desk it’s a standing desk and one of the rods it’s missing three holes when it’s it’s meant to 4 when it only has one and they take so long to deliver the item that I had to wait two months for them to arrive and I tried contacting them. They don’t reply for like the last two days, I’m very angry with my product and I wanna… Read more
refund but they take 10 years to respond so I don’t know what to do. It’s a terrible business. Please don’t buy from them. Learn from my mistake alright thank you so much.
Out of poket – Did not receive my order. Have spent almost a month trying to get a replacement or refund to no avail. They take your money but won't be responsable for their error as far as delivery. So no product and my money in their pocket for absolutely nothing. I'm a pensioner and they don't seem to care about leaving me out of pocket. Disgusting. Don't deal with them.
NO one will answer and no product deliverd – Purchased Reception Office Desk Counter with Cabinet & Drawer Front Desk Lobby Table AU Stock. Never arrived, Never commuicated with us. Phone dont work and Emails dont get responded. I wish i looked at these reviews prior to purchase. Scam company. Dont Buy. Now I dont know what to do, Ask bank to dispute, They given a 'fales tracking' that say not picked up from sender.
Worst company ever – Quick delivery, faulty product and horrific customer service!! Ordered a mail drop box for our business for safe drop offs and pick ups. The lid has a gas strut on it that is supposed to hold the lid up while parcels and placed in it. It slammed shut! This is a major issue as could cause injury to those using it and that would then come back on us… Read more
being on our property.
Contact customer service and for a week i got ONE email a day, telling me they're checking with their production team and to please 'bend the strut' so it will work. If you bend the strut it will not go in where it is supposed to and you couldn't bend it anyway!
This was the worst company I've ever dealt with.
Happy – Orderd a medipro 24" wheelchair. Good quality. Good price. Fast delivery. Thank you..lyndon P
Do not purchase from them – So long story, I have just come into a little bit of money from a relative passing, so was in the market for a new desk. I spent hours upon hours searching for the perfect one, most were perfect but had ridiculous shipping costs because I live in rural Queensland. Then I came across the miuz gaming desk, which was beautiful and perfect, so I went… Read more
to the checkout to see how much shipping would be and it said $311,and I was gobsmacked so I emailed customer services to confirm the cost and they did so I ordered one. 2 days later status is "on hold" so I message them again asking what's happening and they say their courier doesn't deliver to my address. So they lied and I am very disappointed. AVOID AT ALL COSTS
Scammers!! – This company is fraudulent will send wrong items no reply to messages. Don't buy anything with them Show details
LIVIBE Post box. DO NOT USE THIS COMPANY – Bought one of there letter box from Catch and it has come damage. They offered me a $10 refund. Then they told me pay to send it back and they will review it and if it’s not damaged enough they would take another 15% off it. So it’s cost me 270 and to send back a damaged product I would pay $60 and they would take another $40 from that so that… Read more
would be a refund of 179 if they decided it was damaged. If they decide it’s not no refund so they get to keep $270. I told them I want the parts that are damaged replaced they told me oh we will ya e to send they photos to our products team for them to decide if it’s Damaged.
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Sturdy bedside table for a reasonable price! – The bedside table has exceeded my expectations in terms of design and durability. Its sleek and timeless design effortlessly enhances the aesthetic appeal of any bedroom. With its sturdy construction and easy maintenance, this bedside table offers great value for the price.
Don’t Buy from Livibe – Ordered a Christmas gift on the 11th of December with a 7 day delivery date. Has not been delivered here we are the 24th of December with no gift for my son. Contacted Livibe several times with different stories each time. My consignment number they supplied is non existent PLEASE BE AWARE DO NOT BUY. Show details
Worst company ever dealt with on-line – Crappy product, damaged upon delivery so promised replacement part, never arrived so promised refund, never paid yet knows the perks of timing out communication so you cant leave feedback raise complaint. The pics are after 1 month and first rain - rusting, non waterproof lettering, misfitting joints etc!!!
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And they still elude paying promised refund. Do not buy any product from them.