I have been purchasing from Lloyds since approx. 2009 when the auctions were held on location, since either change of ownership or management that place has changed the quality of products have gone down, the descriptions and pictures don't match the item I was looking online and my husband was at carrara I told him to look at the lot number but the product wasn't what the picture had or description so I made him put a worker on the phone and they said it was a mistake but hen nothing was changed before the auction started in 20 minutes. we br...ought stuff over the last weeks and description states includes shelves but didn't I have had a lot of issues over the last few weeks with them and I get the same email to info@ but sometimes I get an email back 4 days later with nobodys name attached but they don't even fix the issues I have emailed back and request a phone call but you don't get one. we just purchased an item which I believe should not been sold as I am currently talking to the distributor and giving him serial numbers to fix the issue no thanks to Lloyds selling stolen stuff now, they only look after the big customers and suppliers as if it was just a every day person selling you can have a reserve on the first time if you place again your reserve needs to be lowered to there price and third time unreserve, but with there good suppliers of equipment they have had the same item for over a month with same reserve price. very poor service the guys on the floor are mostly good to talk to the girls 70% are nice to talk to but management is crap
HORRIBLE NO CUSTOMER SERVICE
I bought one set of "SHERATON" super king sheets at auction and another set not at auction. When I took the sheets out of the packet I noticed there was a 10cm join on the top and bottom of the fitted sheet. When I washed them the stitching came undone. I returned the first set as faulty and the second set as faulty but not washed. The manager of Manchester noted that the Super King Sheet sets have this join and agreed they are faulty. This 10cm join on a fitted sheet is faulty and I have never seen a join on any fitted sheets I have previously...purchased. I was told I would get a refund. This was on 11th November 1st set and 14th November 2nd Set. After I did not get my refund I enquired when it would be done. I was told 10-14 days after it was processed. Also everytime I call I can only speak to the office girls, who are lovely but am constantly told to put in a email to INFO@ I did this and still no response. I was then told to put in a email to CUSTOMER SERVICE @ still no refund. Although I have been promised one. Also Lloyds will not tell you who is INFO or CUSTOMER SERVICE. You cannot talk to them on the phone and they do not return your call? Lloyds continued to sell these faulty sheet sets KNOWINGLY. I am still waiting for my refund and have lodged a complaint with Office of Fair Trading. I am appalled that a company can KNOWINGLY continue to sell faulty products and then take so long to process a refund. Also the sheets are SHERATON not SHERIDAN, VERY MISLEADING. This is very poor service and not very ethical. I cannot in good conscience do this to my customers, I too run a business. HORRIBLE UNETHICAL MISLEADING DIFFICULT are a few words to describe LLOYDS AUCTIONS
How the site works, when you win your not a winner
The items listed are basically for sale to you at above retail prices after you bid and win. Let me explain when you win you are then told the item was under the reserve, however there is no mention of a reserve price at the time of auction, just you were the highest bidder. The next day you will get a call about the product you bid on from a Lloyds sales agent. They will explain how good the product is you won at the auction and then they tell you that you can buy it from them at the retail price plus 16.5% buyers premium. In my case the askin...g retail price was more expensive than if I purchased directly from thr factory. If You want to buy retail go to a store. if You want to buy liquidation items go to anther auction site . This web site is neither.
It is unbelievable how they can charge me $9.87 - $10.00 for each item I have bought even though they will ship it in one parcel. I bid for 5 items they charge me premium fee + shipping fee which is exorbitant. I rang Australia Post and I was told that up 5 kg it will cost me approximately $18.00. This is not fair on ordinary people. These items do not even weigh 1 kg.
November 17th 2019 Update: Bluetooth
Bought bluetooth for $40 plus shipping $14.00, got it and sound is of bad quality, it sounds like I am under water and I could get it from $12. Will never buy again from Llyods and be careful when bidding. I trust them and keep buying so many things from them , now I realise I can get for cheaper price elsewhere.
Lloyds the great rip offs
Never deal with this company .. Bidded on a car where details said it came with blue slip. Upon pick up there was no blue slip . Car had 50k more on odometer, motor had the most terrible sound and smoked super bad . I asked to see if car would drive to see if gearbox worked properly and was abruptly told to not even sit in car till it was payed for , had damage Not detailed or shown in pictures.
When questioned auctioneer they told me it my fault for not looking at the item.. I live 300km away hence not that easy to view i was relying on them to provide correct information and have a least some sort of morals ! But NO they are bullys purely out to RIP PEOPLE OFF .. Never again
Criminal organisation cannot be trusted
The products they sell are defective and not tested by anyone, buyer/bidder beware the photo's are deceptive and if you try and back out of a deal due to their obvious deception they will lock you out of your account permanently.
this company misleads, bullies and has policies directing its staff to act in breach of obligations under consumer law
Buying at auction involves some risk. History and details of items are not 100% known and the buyer will sometimes end up with something that is not quite what they thought. The price paid will usually be lower and the risk is an accepted part of the game. If the auction staff are competant and the company method of solving problems is adequate then everybody wins.
Unfortunately this a rarely true at Lloyds. Their attention to detail, procedures, morals and accountability are worse than any of their competitors. Claims in item descrip...tions are routinely inaccurate to the point of deliberate fraud. A gym dumbell set listed with RRP $227 and a reserve of $100 had a true retail price of $49. Tools advertised as top quality are total garbage and have reserve prices above retail. Tools were advertised as lifetime warranty, with no advice that the company had gone out of business and wouldn't honour anything. A Mercedes car that was described as a top model with only 37000km was really a much lower model with over 300000km, a broken odometer and a smokey engine. Paint that was sold and paid for at $2 a tin was refused delivery unless a much higher price was paid. Numerous items bought were missing at collection time and their response is basically to something that was stolen or never there is "tough luck its your problem". The first response from staff is "I can't help you, you have to email customer service", which is a nameless faceless offsite entity that does whatever they like regardless of what consumer law says. You have to follow up numerous times and wait weeks for what should have been immediate (after all they got immediate payment didn't they). Often they just refuse. Referrals are extraordinarily slow with return phone calls often occurring 6 days after auction end, way past payment and pickup times, if at all. Now if we were talking about a few scratches. slight errors, obvious typo's or anything else that doesn't really change anything then they could be forgiven. But the issues are systemic and at fraudulent levels, and the response is FU. Management needs to wake up to itself, put good staff in the right places and stop the practice of lying cheating and stealing or hand in their auctioneers license.
Shill bidding, scamming.
First time online live auction today for white goods(QLD) I watched the whole auction live from the very first auction (L) learner auction for beginners but i noticed very quickly they shill bid as I was watching as I was waiting for a lot number further away I had seen the same 4 user names/ID numbers bidding on every single item I wrote them down to make sure I was seeing correct and I wasn’t mistaking, so I believe they shill bid just so you bid higher and they can sell items for higher. I did however become a top bid but was emailed that it...didn’t meet reserve price bidding against 2 of the account id numbers I had written down. (I had my partner watching too). Shill bidding is not illegal but false advertising is illegal, screen shot all descriptions of products if it doesn’t match the product brought they can be taken to court. Still waiting to see if “vendor” accepts my bid amount which most likely won’t happen.
Do not, under any circumstances deal with this company! They take no responsibility for the products they list and enable their suppliers to sell absolute junk for hundreds of dollars with zero protection afforded to the consumer.
A Lloyds customer relations officer advised me 'if you can't inspect don't bid' and that they would not bid on items on the website without inspection, presumably because there is an incredibly high risk that the items for sale on the site are worthless.
Take the customer relations persons advice, stay away from this website.
Poor service - no intention of selling goods
We were the top bidder on 20 items, getting each for about $200. Then it turned out they wouldn't sell them to us, because the items didn't reach reserve. It turned out that the seller was a retailer trying to unload unsaleable stock. He put reserves of $1200 on each item - this was DOUBLE what they should go at auction for, and even above retail price. Total waste of time! If we wanted to pay retail, we'd just go to a retailer, and get all the warranties and follow-up service that you don't get at auction.
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