Absolutely the worst experience with these lowlife bunch of scumbags. Total liars and have no accountability for there actions. Don't ever deal with this disgusting excuse for an auction house
i am a large seller of building related goods and have been for years , i find the service for myself is great up too the stage the auctions finish , as like everyone else the payment system of waiting 5-6 weeks is absolute joke . people sell things obviously to keep cash flow and have money but where does the money go for 4-5 weeks , there… Read more
sitting on it for no reason just accumulating interest . The payment system needs a major overhaul and look after the the suppliers who want there money from there sold stock not wait this ridiculous time . MAYBE LISTEN TO YOUR FEEDBACK AND FIX THIS ISSUE .
There is something very wrong at Lloyds Auctions Carrara Qld, Two on site Auctions and wait 60 days to be paid,the invoice says proceeds were in full within two days. Question is WHERE DID THE PROCEEDS GO FOR 60 DAYS ?????????? Form 9 Contract says payment is 7 to 21 Days ?????? Maybe ASIC or the ACCC should be looking at this Company.. Show details
Follow-up · No Lloyds did not respond as Lloyds are so arrogant they don’t care. ACCC should look into the issue.. Lloyds have many ABN’s are the one on the Vendor Contract is different to the ABN that pays eventually!
Reviews with attachments
I love auctions, flicking thru looking for treasures.. but Lloyds has really left a bad taste in my mouth from the past few deals.. the Ford station wagon i won yesterday has topped the lot tho.. cost me over $2100 to drive it away from there, started nice, trans worked good, so far, so good?! 5 mins later, I am at the lights and I see smoke/steam… Read more
coming out of the exhaust, (it was about 18-20 degrees outside, so it's not cold).. checked it when I got home (surprised I made it, cos it was running terribly by the time I got home 25-30min later)... and guess what? Full of custard. Its got a blown head or gasket.. the POS already cost me as much as any of this POS could have if I bought it privately, now I need a new head and/or head gasket.. I think that something REALLY IMPORTANT like that should be disclosed on their lot listing if they insist on selling it to people for really $$. Being an online auction they must know that a lot of people can't inspect in person and should expect it and act accordingly! For example, today I was screwed around around for ages trying to get rego cos they couldn't provide me with the old plate number, was told it came in without plates and the PPSR that they done didnt have a plate number either.. after too many calls to their crap AI call answering service, [Name Removed] done some digging and provided me the plate number. Why it can't be supplied to EVERY person who buys a car from there cos I am sure this crap happens with EVERY CAR SOLD WITHOUT PLATES (ie. all cars?).. well, I picked up the car and it had BOTH ORIGINAL PLATES STILL ON THE CRAP POS!!
I could go on and on, but there is today's and my final transaction with them.. wanna hear about last week's? I won 3x NIKE sneakers the finally arrived 10 days later from QLD (after 6 days of it NOT getting sent after payment) and I have only 2× NIKE sneakers!! One of their dog workers has stolen a pair of my crap NIKE shoes!! TO ADD INSULT TO INJURY, BOTH PAIRS WERE OBVIOUS COUNTERFEIT SHOES, it wasn't obvious on their pathetic image platform that doesnt even allow a real zoom with any sort of definition.. everything about this company is horrendous. One time i won a set of alpine split speakers, looked old but unopened and the perfect odd size for my car so I got em.. opened it up, and the "rubber" part of it just disintergrated at the touch.. someone put the old ruined speakers in the box, put the cover they didnt use on top, wrapped em and sold em at lloyds, to me. No splits were in the box either, just the trashed stock speakers from something. And lately they try to force high starting bids, and only allow it to go up by increasing amounts instead of letting u start anywhere and go up how u wish to.. its definitely the most greedy therefore the worst of all Adelaide's auction houses.. I almost forgot about their AI nonsense phone answering system, its an insult to their customers as u just continually get cut off, cos there's "no one available in car sales at the moment", @3pm in the avo.. its a disgrace and just further testament to how low the respect towards their customers really is.
I want to to know about my car that was actioned but no one returned my calls don’t know if sold or not
- +1
Excessive use of distasteful & disgusting AI – I spotted the use of this disgusting AI usage in your classic car auctions, examples below:https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57733&lid=5187256 https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57733&lid=5195587 https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57733&lid=5183252… Read more
https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57734&lid=5187765 https://www.lloydsonline.com.au/LotDetails.aspx?stype=0&smode=0&aid=57734&lid=5193649
The use of AI like this is extremely distasteful. I understand the need to automate processes to reduce staff and labor expenses but this is excessive and honestly disgusting. The AI does not need to be used here, it could be simply automated, I don't need some "old man who suits the demographic of this ad" to explain to me why HE, as an ARTIFICIAL person enjoys that car... It adds nothing to the value of the auction itself, no one wants that. Then, I contacted the number provided on the auctions for the corporate support for Lloyds Auctions and 3 of the 4 lines immediately went to voicemail, and the only line that did go through immediately met me with MORE AI, an AI voice that can't comprehend my actual concerns but will instead just repeat back to me what I say, like most AI live chatbots for websites. I try to go past it and it refuses until I give it a "valid reason to help get a support person", I don't need to explain myself to a robot, it should automatically send me through to a human the second it's mentioned. I am not saying all of this as an AI hater or anything, I actually think the use of it is quite interesting and can have some innovative uses, and this is all coming from the perspective of a mid 20's IT Technician with a speciality in Process Automation and Business Analysis. However, what you are doing is extremely distasteful and disgusting.
- +1
Would rate zero if I could!! Won and paid for an Osmo package x 5 in total. Called about combined shipping was told they would organise it, sending it from Villawood to Carara for collection!! No response after 5 phone calls and 4 emails have requested my money back from the bank!!!! What a terribly run place!!! Wouldn't sell my things here, avoid at all costs!! Show details
To add to this, the OSMO pack was for my son who has special needs. To date I still have NO… Read more
Completely unprofessional. Won item at auction… they were quick to ask for payment then weeks later, no communication, I had to constantly follow them up only to be advised they could not supply and I had to request refund. Follow instructions to request refund… again no communication. I had to go purchase elsewhere. Again no communication they… Read more
canceled the refund because Item magically reappeared in the mail. I made alternate purchase based on them saying it couldn’t be supplied and now they don’t want to refund item.
Warning☠️Tereible experiance I am so sad to post here that lloyd auction market personals started calling me to sell my car with them.last year in november I drop car off at acacia ridge center been waiting for my payments for nearly month and half its nearly 4000Aud no.one bother to update me anymore car was sold last year on the 18th of… Read more
december still no payments i cant .believe after chasing them writing them.so.many time no one reply anymore what a.joke
wow absolutely useless order cars 3weeks before Christmas never got them some were presents left heaps of emails for no reply get reply a day before Christmas saying on truck which they weren't after Christmas still no reply on 5th finally loyds reply going to find cars 9th no reply threaten lo yd s with consumers affairs get nasty reply back from LOYDS
Unbelievable they have a robot to answer your call , waited on the phone 30 mins when i wanted to speak to a real person , wanted to purchase a car at forthcoming auction was told no test driving of the cars , so RACQ will not do a mobile inspection without a test drive . Am i missing something here ?
Latest follow-ups
Absolute scumbags, purchased about $14k of as new display furniture, paid over $3k for delivery organised through them & half the items arrived damaged, as were placed like tetris pieces in a small truck, without any protection, they were about to… Read more
compensate, but were obviously told by management, to stop replying to me, after all proof and documentation was sent & fault was confirmed it was them. NO ACCOUNTABILITY THEN, WHAT SO EVER….BEWARE !!!!
Follow-up · Didn’t need to pick up as they provided top class delivery, whatever that meant. Items were described in excellent condition They were going to organise some compo, until management stepped in & made sure the contacts that I was speaking too, no longer took my calls or replies again.
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Very average service. Arrived and waited 5 minutes, nobody around, not a sole person. Eventually rang bell, no response. 5 minutes I-called out, someone came from another area. 15 minutes elapsed before went looking for the lot I purchased.… Read more
Another 15 minutes later, and I’m still here. A few (not staff) wandered thru during this time. Folks, your gear is not safe if selling, and good luck if buying!
Follow-up · After a week, staff still unable to find the lot I purchased, so a refund request was lodged ( by staff) and three weeks later, no response. Have rung the given number to enquire about the status; phone goes to message bank. These guys are border on criminal.
I had a call from Lloyds, saying they had many buyers and as I had sold through them before did I have items to bring in, as they were doing "no commission" for [Name Removed]'s"VIP" customers. I told [Name Removed] that I had a couple of designer… Read more
bedsides and 2 designer lamps I had bought from Robinsons and had used in a spare room. I made several calls advising [Name Removed] I had paid around $1000 for each bedside and approx $600 each for the lamps and needed an indication of price I would receive. After several calls I was assured that I would be advised when they were on line and they were aware of my price paid. I didnt hear from them and called to find out when they were going on line. I was shocked to hear that they had sold all for a total of $134 and wanted $40 commission. I cant tell you how infuriating my experience has been. I would have rather donated them than give them away for the ridiculous price they sold them for. I would never sell through them again and find that the way in which this was handled was deceitful and would like to warn others of this extremely unhappy experience. Be warned......See less
Follow-up · Manager Rhys Pattie called to say he would be making a further payment of $348. I later called accounts to ask when I would receive, they had no record of a further payment. To add insult to injury Rachel called on behalf of owner Lee Haymes again asking if I wanted to sell as I was a VIP client. I asked where my money was from items paid for January 8th. She could not see any record of this. Today is February 18th
Positive reviews
I have been dealing mainly as a buyer with Lloyd's Auctions at Acacia Ridge and Carrara for near 13 years and I have spent a lot of money over that time with Lloyd's. Considering the variety of goods I have purchased and the excellent customer service I have received, particularly when a not so often problem issue arose, I have always been… Read more
satisfied with the service Lloyd's provides. Just a couple of days ago I had to pick up a small genset I purchased and the Staff were exceptional from Acacia Ridge, particularly Naveen and Adam and the young fellow at the office who's name I forgot sorry. In my opinion the key to ANY successful auction purchase is the golden rule of doing your own research and determining your maximum spend prior. Of course, the more complex the item may be (particularly cars) the more cautious one should be. Thanks Lloyd's for the service you have provided which I do appreciate.
Wonderful customer service. Lloyds auctions went above and beyond for my custom. I purchased a few items, at a fabulous price, that were situated at Revesby however I'm situated rural, 5 hrs away, rather than cancel my order because I couldn't make it to Revesby by the stated date, Lloyds transfered my items to their villawood storage, at their… Read more · 1
cost, so I could collect at a more suitable time for me. Thankyou lloyds, you guys are amazing. 5 stars for customer service and friendliness.
100% recommend – Lloyds for me were fantastic. I had a payment dispute which was an issue on the banks behalf. Lloyds were terrific with their communication and professionalism. Lloyds thank you very much. I would purchase again and recommend.
Negative reviews
NEVER AGAIN 7 weeks after the sale still waiting for payment .Can name 3 employees that do not return calls would have rung about 20 times.Dont even deserve a 1 star rating.
DO NOT BUY FROM THIS COMPANY. Worst customer service ever. Still waiting for my refund 4 weeks later for a product I never received. They don't reply to any emails. Absolute joke of a company. Stay well away from them!
I am a customer who has spent well over 100k with Lloyds. Recently I ordered a Bentley from Lloyds, paid for enclosed transport to Perth. After three weeks I rang to see when the car would be coming, that's when I was introduced to [Name Removed] from Laylow transport. I have gotten more sense out of a crackhead outside a nightclub a Friday night… Read more
than speaking to this peanut. On my first call he told me how he would lose 15k if he sent the vehicle. Umm, I'm sorry you can't run a business but I clicked on the Lloyds website and paid for enclosed transport. He said he would throw the car on a boat open to the elements and when I said I wasn't comfortable with a my car going on the deck of a boat he got aggressive saying it's only 40k and it came over in a boat. I said put your proposal in an email, which he didn't, probably doesn't know how to use a computer. He wouldn't return phone calls, texts and emails. I then spent three months contacting Lloyds asking anyone who would listen to help me or I wanted a refund. How could a loyal customer who has spent so much money be treated this way. All Lloyds did was dodged and ducked for three months while they still had my car. In the end after getting no sense out of any of them I had to organize my own transport. They bad mouthed Ceva to me and then did a 180 and suggested I use them after three months of being given the run around. It was like there wasn't a brain cell between any of the people I spoke to. DO NOT use Lloyds, just take the time to read all of the bad reviews, trust me, you will regret it.
Recent reviews
I am a customer who has spent well over 100k with Lloyds. Recently I ordered a Bentley from Lloyds, paid for enclosed transport to Perth. After three weeks I rang to see when the car would be coming, that's when I was introduced to Dave from Laylow transport. I have gotten more sense out of a crackhead on a Friday night than speaking to this… Read more
peanut. On my first call he told me how he would lose 15k if he sent the vehicle. Umm, I'm sorry you can't run a business but I clicked on the Lloyds website and paid. He said he would throw the car on a boat open to the elements and when I said I wasn't comfortable with a my car going on the deck of a boat he got aggressive saying it's only 40k and it came over in a boat. I said put your proposal in an email, which he didn't, probably doesn't know how to use a computer. He then dodged phone calls, texts and emails. I then spent three months contacting Lloyds asking anyone who would listen to help me or I wanted a refund. How could a loyal customer who has spent so much money be treated this way. All Lloyds did was dodged and ducked for three months while they still had my car. In the end after getting no sense out of any of them I had to organise my own transport. They bad mouthed Ceva and then did a 180 and suggested I use them after three months of being given the run around. It was like there wasn't a brain cell between any of the people I spoke to. DO NOT use lloyds, just take the time to read all of the bad reviews, trust me, you will regret it.
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Even though I paid for an expensive Louis Vuitton Watch and it shows paid but not shipped as yet nobody wants to know.3 emails sent with copies of invoice etc showing pmt but not shipped. Got in touch with my bank who has there bsb etc and will attempt to recover.. Show details
Sold 2 x Bottles of Scotch the company was paid for items on 23/4 According to the agreement they pay between 7-21 days it is now 9 days no payment. Communication is more than pathetic emails phone messages very slow to reply if at all. Lots of promises no money!!! Show details
I sold my van with this company 6 weeks ago and still have not been paid $10,300. I have gotten in touch with multiple reps many times over the last 3 weeks, all promising to sort it out but then never hearing from them again. Don't get scammed by this miserable company like I have. Show details
Lloyds do not pay you when they say they will. Lloyds auctioned off a BMW for us and they got payment by the 5th of March. They still have not paid us....their payment system is terrible. They say they will pay between 7 - 21 business days. It's well and truly past 21 business days for payment and despite repeated requests for payment we still do… Read more
not know when we will be paid. My recommendations is not to auction anything with LLoyds until they can rectify this issue. You can't speak to their payment team on the phone only through email.
Won an auction for 10 lights, they delivered 1. I get told to return it for a full refund as the description was incorrect and should have read 1 light only. I’m now at 6 weeks after the 1 light was confirmed to be returned and I still have not received a refund. Show details
I purchased a refurbished item from Lloyd Auction, but it didn’t work. They confirmed that, according to consumer law, I was entitled to a refund, and I promptly returned the product. I was told I’d receive my refund within 7-14 days. It’s now been over one month and despite numerous follow-ups via email, I’ve heard nothing. I’ve contacted the… Read more
ACCC and Consumer Affairs VIC so start the ball rolling. They’re quick to ask for payment but very slow when it comes to issuing a refund.
Be cautious when dealing with this company—if something goes wrong, it’s nearly impossible to get any timely resolution. Dont do it!! I would offer nil stars if the product review allowed it.
They sold my Maserati 4 weeks ago and still not paid me my money ! Don’t ever sell your car here ! I’m taking legal action agains ! Plz join and let’s put a stop to this ! Show details
My son did his due diligence and followed auctions for a good year. He noticed oil leaks for vehicle's were listed in reports. When he chose what thought would be a decent vehicle, no oil leaks were listed in report. When we recieved the vehicle it was leaking oil from several spots quite badly. DO NOT BELIEVE VEHICLE REPORTS THEY ARE NOT… Read more
CONCLUSIVE AND IN TURN ARE MISLEADING. Good job of relieving a young bloke trying to have go of his hard earned.
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the whole payment system in this company is a joke , they have there money straight from the… Read more