Reviewer Photos & Videos
Inflated jewellery valuations
Please be careful if bidding on any jewellery with a valuation.
We had our jewellery valued again upon receipt, to be told the valuations lloyds provided us with are greatly inflated. Our valuer also pointed out gems were glued in the setting, not something that Karma gemmologist identified. Karma appears to provide cut price valuations to Lloyds so the items will sell,buyer beware.
I do not rate Lloyds st all. An honest auction room room would provide a proper valuation without hiding.
Lloyds were incredibly difficult to get hold of, with phone numbers scarce.
- Verified customer
Item Not Delivered
I have been emailing for 1 month since i paid for an item to find out where it is. They delivered it to another person by accident but wont tell me when i will get it, if i will get it, or give me a refund. They delivered it to Toowoomba and my address is in Brisbane yet say its delivered. I have dealt with a number of auction houses and they are the worst.
Waste of $100 for useless items
Bought a box of spray paint with hardly any gas in the cans so the liquids just poured out of them creating an unimaginable mess. Still have 7 cans left if anyone wants them. The other flop was the printer that was sold without any ink cartridges or cords so there is no way of telling whether it works or not until I buy 4 ink cartridges and cords. For all these junks I traveled 200kms there and back to Brisbane but luckily the last time. On a different note, it was a $100 lesson not to buy again from an auction.
- Verified customer
Everything that could go wrong has and my complaints go unanswered.
Highly valuable jewellery is missing. Other items purchased have arrived in three days. I’m told items being sent from Gosford to Sydney takes 3 weeks.
The texts from Lloyds when you’re the highest bidder (but didn’t meet reserve) refer to the link below- which is missing from the text
The IT system dropped out mid auction. Yet the auction continued. I could not log back in. This happened the day after I lodged my complaint.
In each of my 10 auctions where I have bought go...ods, the confirmation email contains a tracking number and link to track it- in every occasion this has not been recognised by Aust Post as a valid number. I don’t if I’ll ever see the goods or receive a response to my emails.
First time buying I won auction for two kids beds and base. Received invoice with buyers premium and paid. I choose to pick up. Drove one and a half hours to pick up. Arrived to find they didn’t have the item. Apparently “oversold” with no one really surprised or apologetic. Told I would get refund. I did but minus the buyers premium. So they could advertise one item, sell it 100 times and just keep the premiums which are 16.5%. Next time I stupidly purchased a drill set
(cheap$35) but could never find a suitable time to pick up. After 3 month...
I purchased many things from the auction house, received one antique item that was not even wrapped, just left in the bottom of the box, broken and beyond repair. Freight costs are a joke, $130 to get from Queensland to Melbourne, and you do not know that until AFTER you have purchased item. My first and last time.
Have purchased from 2 auctions and received items damaged beyond repair both times.
Because of COVID-19 you can't collect the items but they sure know how to charge you for freight. The photos are of the damaged items I've received so far. The glass in the frame looks like it was smashed before it was wrapped. I'm still waiting for a purchase from 2 weeks ago to arrive and as it hasn't been assigned a despatch number I expect I won't receive it.
Have reported to the ACCC
The art works were described as ‘Hand Signed’ by Picasso. After paying exuberant postage fees that were conveniently left off the tax invoice and processed later, reading these reviews, I realise it wasn’t a coincidence that I kept being immediately outbid for three pieces of art work that were sensationally advertised by Lloyds as ‘hand signed’. I found that the items are indeed digitally printed signatures, significantly depreciating the value and integrity of the art works. I could have printed these off the internet and framed them if I wan...ted digital printing. The most dubious part from Lloyds Auctions is that they provided COAs on the back of the items from an unknown “authenticator” in Switzerland. The Picasso one states that this ‘lithograph is signed Picasso in red pencil’. Not hand signed as Lloyds Auctions described and itemised on the tax invoice. When I emailed this contradiction to Lloyds for a refund, they responded that I need to go ‘and gain a written report from a reputable authenticator from within the industry’. They won’t even accept their own COA as ‘reputable authentication’ that they gave to me when they sold it to me. Flip that, I’m going through the ACCC to report Lloyds Auctions, day light criminals and most definitely I’ll be getting my money back, I don’t like thieves.
Lloyds what a joke
Lloyds Auctioneers and Valuers are complete rip off merchants. the Hidden costs and sales tax they stick on every item you buy is outrageous, even the price of shipping by them is a crazy high. you buy an item and by the time they have added all their crap ON TOP you could buy the item cheaper in a shop.
Can I not give them ZERO stars?
FRAUDULENT MISREPRESENTATION, ZERO ACCOUNTABILITY, HORRIBLE (lack of) CUSTOMER SERVICE.
Bought a grossly overvalued ring which couldn’t be worn as it was so small it wouldn’t fit a toddler. Advertised as a size ‘N’, was actually ‘H & ” (unable to inspect in person because of COVID-19 restrictions).
Advised them immediately and returned the next business day. Was told they had received it and I would get a refund
However, weeks later - no reply to numerous emails (to numerous people, including info@Lloyds) and texts except to be threa...
Never dealing with Llyods
Llyods staff rang in the evening & asked us to come to their office to view & make an offer for the items we are interested. Their office is 60 km away and the appointment is at 10:00 am the next morning. We drove with our granddaughter ( 3 yo ).
Arriving there we had to wait for over 30 minutes then told the items were not in their office. No apologies offered and the staff is rude.
Never ever again dealing with this llyods auction house!!!
Please don't purchase anything from these fraudsters
All jewellery items for sale are rubbish and not worth more than costume jewellery
They make no attempt to verify the rubbish that they're selling and hide behind terms of purchase
I can see a class action against this company soon If I was working there I'd be looking for new employment because they won't last much longer
Tip for those who get ripped off go to your bank and have them reverse payment due to fraud
Truly disgusting organisation now
Bought laptop. description fraudulent no warning saying not working.
Bought laptop in auction Description did not match what I received. Photos in auction showed it turned on and working and saying RRP $550 but when I got it does not work screws missing from back showing signs of tampering when contacted them they just said basically buyer beware but it showed as working in picture with a rrp of $550 I'm sure no one would pay $555 for something that doesn't work and missing screws and doesn't come with charger absolute rip off False descriptions wanted a laptop to study but needed to buy second hand and now I'm left with a pile of rubbish do not buy from them unless you don't care about wasting money. Everything looks good but it is as you say to good to be true.
Buyer beware - do not use
After many attempts to buy something - I always just happened to be outbid at the last second - I managed to win the bid on a Green Adidas watch - supposedly new adult size. When it arrived it was obviously very used and had been sized down for a small child. Contacted Lloyds via chat and was sent a label to return item. This was done. I have now been fighting for my refund for over 2 months. Always platitudes and "we are looking into it" and "you will have your refund soon". Nothing. I requested to speak to the complaints department - th...ey don't have one. You never get to communicate with the same person twice. You cannot ring. Everything has to be done by email which makes it easy for them to ignore you. They do not check the items. They do not care. Once they have your money they simply wipe their hands of you.
Something smells fishy
Auction of a large number of the same type of items, I made bids on a few of these items and was 'just' outbid by one bid... then I won an item by pushing on way passed the prices I was earlier overbid on and had stopped... then I made bids on a lot more of these items to be outbid again by just one bid... the next day I was emailed a list of items at a fixed price (under what I had bid on the day before) that strangely had not 'sold' ...when I asked just 'how could all these items not have sold when someone had bid on them, What? that a bunch ...of bidders had 'strangely' not gone through with the purchase... not likely!!! For a long time, I and a number of friends have been experiencing the same thing and had been talking about this phenomenon amongst ourselves. We can only think the company is using some sort of bid push up system, it just happens to often. A NOT happy customer.
Dodgey dodgey dodgey
Totally agree with the fake bidding. My bid instantly was out bid, then the exact same item showed up with a couple of items from the same lot again.... The next week.... In a new auction.
Also took payment then didn't reply that they won't send unless I pay postage. Should have let me know before taking my money?!?
Questions & Answers
won a backpack at auction on 18 July 2020 which included delivery. have not received the item and have had no reply to my queries or heard anything since I payed for it . what is the best way to proceed
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