Criminal organisation cannot be trusted
The products they sell are defective and not tested by anyone, buyer/bidder beware the photo's are deceptive and if you try and back out of a deal due to their obvious deception they will lock you out of your account permanently.
this company misleads, bullies and has policies directing its staff to act in breach of obligations under consumer law
Buying at auction involves some risk. History and details of items are not 100% known and the buyer will sometimes end up with something that is not quite what they thought. The price paid will usually be lower and the risk is an accepted part of the game. If the auction staff are competant and the company method of solving problems is adequate then everybody wins.
Unfortunately this a rarely true at Lloyds. Their attention to detail, procedures, morals and accountability are worse than any of their competitors. Claims in item descrip...tions are routinely inaccurate to the point of deliberate fraud. A gym dumbell set listed with RRP $227 and a reserve of $100 had a true retail price of $49. Tools advertised as top quality are total garbage and have reserve prices above retail. Tools were advertised as lifetime warranty, with no advice that the company had gone out of business and wouldn't honour anything. A Mercedes car that was described as a top model with only 37000km was really a much lower model with over 300000km, a broken odometer and a smokey engine. Paint that was sold and paid for at $2 a tin was refused delivery unless a much higher price was paid. Numerous items bought were missing at collection time and their response is basically to something that was stolen or never there is "tough luck its your problem". The first response from staff is "I can't help you, you have to email customer service", which is a nameless faceless offsite entity that does whatever they like regardless of what consumer law says. You have to follow up numerous times and wait weeks for what should have been immediate (after all they got immediate payment didn't they). Often they just refuse. Referrals are extraordinarily slow with return phone calls often occurring 6 days after auction end, way past payment and pickup times, if at all. Now if we were talking about a few scratches. slight errors, obvious typo's or anything else that doesn't really change anything then they could be forgiven. But the issues are systemic and at fraudulent levels, and the response is FU. Management needs to wake up to itself, put good staff in the right places and stop the practice of lying cheating and stealing or hand in their auctioneers license.
Shill bidding, scamming.
First time online live auction today for white goods(QLD) I watched the whole auction live from the very first auction (L) learner auction for beginners but i noticed very quickly they shill bid as I was watching as I was waiting for a lot number further away I had seen the same 4 user names/ID numbers bidding on every single item I wrote them down to make sure I was seeing correct and I wasn’t mistaking, so I believe they shill bid just so you bid higher and they can sell items for higher. I did however become a top bid but was emailed that it...didn’t meet reserve price bidding against 2 of the account id numbers I had written down. (I had my partner watching too). Shill bidding is not illegal but false advertising is illegal, screen shot all descriptions of products if it doesn’t match the product brought they can be taken to court. Still waiting to see if “vendor” accepts my bid amount which most likely won’t happen.
Do not, under any circumstances deal with this company! They take no responsibility for the products they list and enable their suppliers to sell absolute junk for hundreds of dollars with zero protection afforded to the consumer.
A Lloyds customer relations officer advised me 'if you can't inspect don't bid' and that they would not bid on items on the website without inspection, presumably because there is an incredibly high risk that the items for sale on the site are worthless.
Take the customer relations persons advice, stay away from this website.
Poor service - no intention of selling goods
We were the top bidder on 20 items, getting each for about $200. Then it turned out they wouldn't sell them to us, because the items didn't reach reserve. It turned out that the seller was a retailer trying to unload unsaleable stock. He put reserves of $1200 on each item - this was DOUBLE what they should go at auction for, and even above retail price. Total waste of time! If we wanted to pay retail, we'd just go to a retailer, and get all the warranties and follow-up service that you don't get at auction.
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