Local and Interstate Removals
- localandinterstateremovals.com.au
- ✓ Verified company
121 reviews · Statistics
Unprofessional management, expensive service
I booked the 9-11 slot 3 weeks in advance.
[Name Removed] was very polite initially before the moving date. On the moving date, he lied to me at 10am saying folks are coming in 1-2hrs, but no one turned up and there was no intimation. I kept calling him from 12pm and he ignored my calls. Finally he picked my call at 2pm and when I complained about why he is ignoring my calls, he said - 'what are you talking about? I have spoken to you 3 times since morning, stop calling me', when we only spoke once. He was completely inconsiderate and rude to m
Worst removalist ever
Worst removalist ever… damaged my tile and ignored our phone calls to fix it.. luckily our builder repaired it for free. Avoid this company at all costs folks.. just read all those 1 star reviews, all similar experience!
This is terrible!
The driver "[Name Removed]" was assigned to my job, and it was proven to be a very bad service.
- The driver sent me a message after midnight on Friday (Saturday morning 0:37 am) to tell me that he will arrive between 12-2pm on Saturday, instead of between 9-10am as scheduled. I only found out on Saturday morning and had to re-schedule my whole day plan to suit this change.
- The driver did not turn up until after 2:45pm and finished the job just before 6pm. But he insisted to charge me from 2:30 - 6pm for the duration of the job.
- He had a ba
Truely terrible service.
We paid for 3 removalist and only got 2 so my husband and I had to help on either end of the move to help them.
The removalist smashed our tv and dented our fridge. We have been trying to follow up with the company multiple times they have just ignored us.
We also never received a text the night before for an arrival window for when the truck would arrive and when I followed them up the morning of the move they were rude and unable to provide a time until 30 mins before they arrived.
Don’t waste your time or money with this company
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An excellent service
This job of moving a bed interstate was organised with professionalism from start to finish. From booking, to pickup in the evening in Sydney, and delivery next morning in Melbourne, the staff were timely, efficient and caring with the delivery.
Hit-and-Miss service
Local and Interstate Removals have provided a hit-and-miss service based on the two occasions that I have used them. On the first occasion, I moved a 2br apartment from NSW to VIC in 2020 and they were cheap and friendly.
On the second occasion, I reached out to them based on their great initial work. Unfortunately, I had an extremely stressful experience with them moving a 2br apartment from VIC back to NSW in September, 2022, though I will say that they were still cheaper than their competitors. I will not go into all of the details, I will
Steve and Ali very good Removalists!
Steve and Ali moved the contents of my large storage unit in Brisbane! Some furniture was delivered to a remote property in Northern NSW and some to a new studio apartment in Sydney. Items were carefully organised into destination then packed, moved and delivered. Steve and Ali were skillful at the job and always calm, helpful and respectful.
Thank you also to Andrew in the office who was knowledgeable, helpful and professional.
Irresponsible and unprofessional
2-bedroom interstate move from Sydney to Melbourne
My moving nightmare began with Local and Interstate Removals - booked and paid deposit few weeks before the move. I was flying back to Sydney to pack and wait for the removalists. I was only informed the day before (when I called!) that my move would be cancelled and moved to another date. The lady suggested me to change my flight (who is going to pay for the $1000 rebooking fee one-way?) or to find another company that could help me on the very next day. She said she could pay me back the dep
Hi Carrie. We have been trying to contact you and there has been no answer or call back from you. At the point of booking, it was mentioned everything will need to be dismantled, packed and ready to b
... Read moree moved. Your quote did not include dismantling, and you did not request it. The removalists did not move the untapped box as it will be unsafe to do so. Your terms and conditions on your booking confirmation states in the instance where time delays occur due to unforeseen circumstances, the customer must accept that this may occur, and that no compensation will be provided. Please note: Local & Interstate Removals highly recommend that you do not book flights/hotels according to your interstate relocation, as dates & times may change due to unforeseen circumstance or delays - we do not offer any compensation for costs that you may incur if you choose not to take our recommendation. It also states any damages that occur must be shown to the removalists and reported to the office on the date of service before the team leaves your premises. We have no calls or emails from you stating that there are damages. We would like to resolve this, so please call us on 1300 705 705wow! wonderful CS! I haven't received any messages or emails from you regarding the follow-up. I accepted that you don't move untaped boxes and so IT HAS NOT BEEN MOVED ! And obviously, the condition
... Read mores are TOTALLY self-serving. So, the customers should not make any plans, book the flight or so, even the day before the move?!!! If it's due to flooding, fire, whatever, I can understand. But my move was postponed just because of your company's arrangement and I was informed in the last minute! That IS the problem! that's TOTALLY irresponsible. How are your customers supposed to plan vacating the premises? It's not a one-hour drive but 10 hours! If customers cannot expect to book your service just the day before the move, you CANNOT expect your customers to accept unreasonable changes just the day before!Also, the wardrobe needs to be dismantled by unscrewing a few screws. I cannot move it on my own to dismantle it. I can accept it that it's my problem for not dismantling it beforehand, even though
... Read moreit still surprised me that the removalists haven't got any work tools with them. Yet, the bed DOES NOT need to be dismantled and it was moved without dismantling at the end. It's the attitude of the staffs. They told my friends that it could not be moved without even trying and that created a lot of difficulties for me to deal with from afar - not to mention that it's not my fault that I could not be there on the day of move.
Interstate move - exceptional service!!
We’ve hired the team at Local and Interstate Removals for an interstate move from Shellharbour NSW to Hervey Bay QLD.
The ease of booking the service through Andrew was exceptional. We had to arrange a last minute move as our first moving company let us down and Andrew sorted us immediately. In the day, Sam handled our move to perfection. His professionalism is second to none. My husband managed the move in NSW with Sam and his team and I received it in QLD on the other end. Sam made me feel super comfortable being alone and everything got unpa
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They handles our belongings with care
1 bedroom, 1 bathroom apartment. Interstate from NSW to QLD. Had to postpone the move due to floods but all went well in the end and they guys were efficient.
So impressed with Sam and Danny! 10/10
Sam and Danny were AMAZING. Super friendly, efficient, everything was kept in perfect condition and they took extra consideration with my fragile items. Sl impressed!! Communicated in a timely way and picked up and dropped off reliably! Great value for money and would use them again!
The worst service ever! Blackmailed and Abused
Where do I start with these guys!
Initially quoted $1320, then increased to over $2000.
Upon collecting our stuff, they left half of it behind. When my partner enquired why they verbally abused her. We purchased 17 cubic metres, they took 8 cubic metres.
It took them over 40 hours to drop our stuff off, of which was damaged. Our brand new leather sofa is not so new looking now, with deep scratches and scuffs in.
When I discussed that I was not happy with the price and service. I was verbally threatened, I was, I suppose blackmailed to "pay the amount or we'll take all your stuff".
I contacted their operations manager who politely told me to [Word Removed].
Honestly, I wouldnt recommend these cowboys to anyone. Avoid at all costs.
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Great job organising and fitting everything in
Hard-working and polite guys who did an amazing job of fitting everything in and taking good care of our belongings.
They didn't stop all day. Great effort by the guys
Easy move!
Sam and Leven were great with our move. Attention to detail was second to none. Very efficient. Made our move a breeze! Sam turned up on time. Contacted us the night before to check on final details. Thank you.
Great service for a move Sydney to Canberra
Great service for a move Sydney to Canberra. It was a long day and very much appreciated everything made it in one piece. The team went above and beyond 2 bedroom apartment
Took advantage of the packing service - totally worth it
Questions & Answers
I booked a pick up for this Sunday but noone has come to collect nor tried to reach me?
where is the customer service team? I have made arrangements for Storage and Cleaners and noone has reached out? What is happening? This is not a good start to the service?
Communication is not this company's strong suit (see my review for my experience with them). I hope you manage to get some answers. And just know this is a systemic issue - it's not just one person. They will try to make excuses, based on my experience, but I had the same experience with multiple people. Good luck!
Good morning Dale. The office is closed on Sundays. We are aware that your items were picked up yesterday, Sunday 22/01/2023, and instructions for delivery were provided to the removalists and emailed. We will call you later today in regards to your delivery. For any further enquires, please call us on 1300705705. We are open until 6pm today
Yes perfect they came through and got it sorted I will leave a review pending on how my delivery goes. So far so good
Could someone please call me on 0414 960 000 to quote moving us from Melbourne to the Gold Coast. Rod
Are you free some time this week? in cherrybrook NSW If you are please send me more detail and your rate. We have 1 upright piano as well.
Eddy
[contact detail removed]
[email address removed]
Hi Eddy - Yes we are free this week to do your move! We can move pianos depending on how many stairs are involved, In order to give you an accurate quote can you please call me on 1300 705 705 - Melinda Local and Interstate removals
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Details
| Category | Furniture Removalists |
|---|---|
| Services Offered | Interstate Removals and Local Removals |
| Locations | ACT, NSW, QLD and VIC |
Contact info for Local and Interstate Removals
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Good Afternoon Lupita,
This feedback is quite saddening to see as we did our absolute best to stay on schedule
... Read moreUnfortunately delays on the road are out of our control and we wholeheartedly apologise for the inconvenience caused In regards to our staff members being intoxicated, this is completely untrue and quite an attack on the person who was doing their best behind the phones for you The day itself was extremely stressful for all of us due to the issue with the truck We did not lie to you, we simply did our best to keep a promise with the schedule - which again, we apologise for being unable to do so We've listened to the call and our staff member advised you to continue with your day, even get some food etc. as you will be receiving a call upon our arrival Many of the additional details regarding delays and fees are all the booking confirmation This feedback is quite scarring and damaging, we would truly appreciate if you would reconsider the rating Again, we wish we had control of the situation and delay - but these things do happen