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Our beautiful home on wheels!
We were looking for a caravan with a slide-out as we were full-time on the road. The Universal Crystal River was the perfect fit. Great customer service and a quality product.
Very happy with build and manufacturer.
Our Lotus is coming up to eight years old and we have been amazed by how we have taken to enjoying the lifestyle based mainly on our experiences with this van.
This is our first caravan and we were really lucky to have chosen this one. No caravan is perfect and all can have issues. Our purchasing dealer ended soon after we bought however the manufacturer stepped up to help us out with even the smallest concerns. Just this week we passed through Melbourne and the manufacturer fixed some small items years past any warranty period. We would buy from them again based on our experience with them.
Don’t buy a Lotus caravan and definitively stay away from their prime dealership, [Name Removed] in Nowra. We have had numerous warranty issues with our $110,000 Lotus Off Grid caravan. Unfortunately we have had nothing but trouble with the dealership and the manufacturer in trying to get this resolved. It took them 4 months to even look at my caravan after I had to continuously chase them up and got the run around from their warranty department. Then it took them almost 8 weeks to complete the repairs and again I had to continuously chase them...up. During this time their dealership attempted to blackmail me by saying that the caravan would be intentionally delayed even further should I put in a complaint with the ACCC. Lotus management decided to just ignore this issue altogether as they already had my money and apparently couldn’t care less that their caravan is poorly built and their dealership is a crook. They must be too busy giving away free caravans to movies stars like Chris Hemsworth and Zac Efron to care about hard working Australians that have to actually pay for our stuff. I now have my caravan back, but it is still not fixed. What a joke.
Don’t do it
We purchased a new van and have had nothing but trouble from day one, the craftsmanship is poor, really poor. The roof leaked, the spare wheel fell off on the delivery truck, the fridge has never worked (and 10 weeks later still no fridge) the aircon motor is not balanced and needs replacing. The door jam is bent like a banana and the door wouldn’t shut (this is why it wasn’t locked when we received the van?). The front box had no silicone where the bike rack was fitted and saturated all our gear. We had to get this re siliconed as well as th...e solar panels before our roof got water damage for the second time!!! I could keep going on about this van. And I’m still waiting for reimbursement for the first 2 repair items from December. Be careful on your choice .
Happy wife, happy life.
Lotus Freelander 20’3”
It’s a long story but we didn’t have much choice when we bought our Lotus Freelander 20’3” in May 2019, so our van has some features we don’t need and is missing some we would like. I can compare it to the year old Jayco Starcraft Outback TL we traded in, hoping for a bigger galley, insulation against hot and cold, and the dinette on the off side. We cannot see the purpose in driving up and down poor quality roads and tracks just because they are there, so I’ll leave assessment of that to others.
The Lotus when we dro...ve it out of the dealer’s yard had an alarming pull to the right. It was a fight to avoid being killed by oncoming traffic. Eventually this was tracked down to a wildly out of spec wheel alignment, which we had to pay for. So much for the warranty. The dealer, Dave Benson Caravans in Adelaide was determined to not pay the measly $220, so I recommend you give them a miss. They have warranty procedures designed to force you to take the van to them for repairs, even if you are thousands of kilometres away. Otherwise, be very careful how you deal with them, always. Apart from that it has been pretty good and we have covered 6000 km in six weeks. I have had to seat quite a few screws which were not inserted properly. Only one cupboard door has needed re-adjusting but the cupboards and other fittings are all very sturdy and well built. The Projecta solar charge controller does not work properly because of the way Lotus wired it in and would you believe it, they don’t work to a wiring diagram so it is going to be interesting replacing the controller with an MPPT one. The floor has been regularly peppered with electricians waste, shaken from somewhere on rough roads, so Lotus’ quality control is very poor on cleaning too. I met another owner with the same problem. I had to move all the switches in two of the blocks where the light switches are, to get them into some sensible order, instead of the random mess they had. The breakers are not marked with their circuits. All except one of the USB ports was upside down. There is a television interference problem caused by some device in the van. I’ll track that down when I get access to the necessary instruments. The floor has big bubbles in the vinyl, but Lotus says they go away when the van gets to a cool place. Haven’t they heard of glue? But all these are pretty minor really. In general, I assess Lotus’ quality control as being way behind that of Jayco, where what you pay for is close to what you get. Lotus have higher specifications but the factory obviously is not organised to achieve them.
Lotus offgrid 15 foot
Love this caravan done about 2400 km in it now. Great van we upgraded some things but it’s mostly standard. Build quality is good not perfect but very good. Tow it with a Ford Everest no problem at all. Totally recommend Lotus and Luxury RVs in Rockingham
I have nothing but praise for the Freelander. It tows like a dream, all weights are as stated, everything works as claimed and the dealer and company have been outstanding to deal with. We had it serviced recently and nothing was found to be out of order by the independent service technician who was full of praise for the quality. We have given it a pretty tough initiation over the last year and it has stood up to it well....
Another 2014 freelander.
Many disappointments with what is supposed to be a quality van; about 25 issues in total. Our dealer has done nothing for us right from pick up day when the first problems started. G & S did not read the plan correctly & fitted the wrong hitch , had to take it home that way & chase up the correct one later & fit it. Later found that the hubs had damaged seals, will say that G & S were good to deal with & supplied all parts required to fix the problems. Other problems were bulbs falling out of the reading lights within the first 5kl, a design th...at was never going to work. A cupboard that was dragging on the floor& could not be opened,shower badly fitted,lock nuts on the ensuite sliding door left loose, loose bolts in the air con, hot water system kept comming loose, 90% of the screws did not align with the wall, just into thin air,high pressure gas hoses blew off at the crimps, solar regulator failed within 3 mths; Lotus was using a cheap chinese copy of the Prostar morning star regulator,Clearance light wiring jammed within the wall cavity causing a short circuit & cannot be got at to repair; same with DVD to TV.These & many more issues are not wear & tear, they are all factory issues due to some very crappy workmanship that they dont like being told about. I would have no reason to remain loyal to them if I was ever able to be in the market again.
Love our Lotus
We found our 21,6ft Lotus Freelander very good towing on Highway or Off road. Has been on some extreme off roads and handle the conditions very well. Cape York, Central Desert Road and the Savannah Way.
2018 19 foot Off Grid
We have just purchased our fantastic "green" 19 foot off grid van lots of storage very easy to tow and plenty of off road clearance. love the Lead Crystal battery setup, not sure why i need a generator, we have just done our first trip in the Pilbara not a single problem after 5000 km a lot of which was off the sealed stuff.
Many thanks to Luke and the team at L RV's in Mandurah for their sales advice and support.
My 2014 Lotus Freelander
After nearly 4 years, some 30,000k and around 400 nights spent aboard, I reckon I can make an educated comment. In a nutshell, the Freelander is brilliant. We have done the Birdsville Track and many other "off road" roads. In total our repairs have included one awning (torn of by a Tornado), one drawer catch (we loaded our heavy crockery in the top drawer), one electric brake actuator (Ii drove off with the handbrake on and it got hot) and a handful of what are maintenance items. Maybe we have been lucky or maybe patient and conscious of the need for regular maintenance.
Best van ever
We bought a Freelander 2016 2 years ago
Best thing we ever purchased
Very happy with after sales service
From Gold Coast caravans
no major issues very happy with our van
Only wish we could use it more
We purchased our Lotus Freelander in 2014 to discover it had many faults, most of which I had to fix myself as the company continually came up with reasons why they could not cover most of my complaints under the warranty and within the warranty period.
It started from the first time I went to use the van, to find out that there was absolutely no silicon used in the shower recess, so it leaked through the floor and walls. When I tried to phone Lotus I discovered that they closed for the Xmas period and so had to fix this myself before we cou...
We love our Freelander
Purchased a 2017 Freelander brand new in November 2017 and have been on 4 separate trips over the Christmas Holidays. Upon pick up of the van from the dealer, we found no defects. Once we used it, we found quite a few small things that were not quite right, most cosmetic. Emailed the manufacturer and they got back to us with a date to have the van looked at. The van went back in for warranty repairs in Feb 2018. Every defect listed was repaired by the manufacturer in a couple of hours. Nothing was disputed or rejected and our van is now perfect. Great service by Lotus warranty department.
Have taken my 19'6" Trooper on plenty of rought roads ( Cape York, Tanami, Gibb River, Kalumbaru) and not a single problem. Handles the rough & dust well with all the comforts of home. 60,000ks in 3 years & still looks good after a wash. Tows great behind a 200 Series Cruiser. Would buy another one when it's time for an up date.
Questions & Answers
Hi there we have a 2013 lotus freelander the blinds have started to disintergrate and need replacing what is the best way to do this?
Lotus Trooper 2010 cafe seating peeling , instructions needed on how to remove
Seating to take to upholsterers
Why don’t you ask Lotus.
Looking to try to get replacement window screens for a 2008 lotus sprint caravan. Does anyone know how to get these
Get an answer from our members and Lotus Caravans representatives
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