Happy wife, happy life.
Lotus Freelander 20’3”
It’s a long story but we didn’t have much choice when we bought our Lotus Freelander 20’3” in May 2019, so our van has some features we don’t need and is missing some we would like. I can compare it to the year old Jayco Starcraft Outback TL we traded in, hoping for a bigger galley, insulation against hot and cold, and the dinette on the off side. We cannot see the purpose in driving up and down poor quality roads and tracks just because they are there, so I’ll leave assessment of that to others.
The Lotus when we dro...ve it out of the dealer’s yard had an alarming pull to the right. It was a fight to avoid being killed by oncoming traffic. Eventually this was tracked down to a wildly out of spec wheel alignment, which we had to pay for. So much for the warranty. The dealer, Dave Benson Caravans in Adelaide was determined to not pay the measly $220, so I recommend you give them a miss. They have warranty procedures designed to force you to take the van to them for repairs, even if you are thousands of kilometres away. Otherwise, be very careful how you deal with them, always. Apart from that it has been pretty good and we have covered 6000 km in six weeks. I have had to seat quite a few screws which were not inserted properly. Only one cupboard door has needed re-adjusting but the cupboards and other fittings are all very sturdy and well built. The Projecta solar charge controller does not work properly because of the way Lotus wired it in and would you believe it, they don’t work to a wiring diagram so it is going to be interesting replacing the controller with an MPPT one. The floor has been regularly peppered with electricians waste, shaken from somewhere on rough roads, so Lotus’ quality control is very poor on cleaning too. I met another owner with the same problem. I had to move all the switches in two of the blocks where the light switches are, to get them into some sensible order, instead of the random mess they had. The breakers are not marked with their circuits. All except one of the USB ports was upside down. There is a television interference problem caused by some device in the van. I’ll track that down when I get access to the necessary instruments. The floor has big bubbles in the vinyl, but Lotus says they go away when the van gets to a cool place. Haven’t they heard of glue? But all these are pretty minor really. In general, I assess Lotus’ quality control as being way behind that of Jayco, where what you pay for is close to what you get. Lotus have higher specifications but the factory obviously is not organised to achieve them.
I have nothing but praise for the Freelander. It tows like a dream, all weights are as stated, everything works as claimed and the dealer and company have been outstanding to deal with. We had it serviced recently and nothing was found to be out of order by the independent service technician who was full of praise for the quality. We have given it a pretty tough initiation over the last year and it has stood up to it well....
Another 2014 freelander.
Many disappointments with what is supposed to be a quality van; about 25 issues in total. Our dealer has done nothing for us right from pick up day when the first problems started. G & S did not read the plan correctly & fitted the wrong hitch , had to take it home that way & chase up the correct one later & fit it. Later found that the hubs had damaged seals, will say that G & S were good to deal with & supplied all parts required to fix the problems. Other problems were bulbs falling out of the reading lights within the first 5kl, a design th...at was never going to work. A cupboard that was dragging on the floor& could not be opened,shower badly fitted,lock nuts on the ensuite sliding door left loose, loose bolts in the air con, hot water system kept comming loose, 90% of the screws did not align with the wall, just into thin air,high pressure gas hoses blew off at the crimps, solar regulator failed within 3 mths; Lotus was using a cheap chinese copy of the Prostar morning star regulator,Clearance light wiring jammed within the wall cavity causing a short circuit & cannot be got at to repair; same with DVD to TV.These & many more issues are not wear & tear, they are all factory issues due to some very crappy workmanship that they dont like being told about. I would have no reason to remain loyal to them if I was ever able to be in the market again.
2018 19 foot Off Grid
We have just purchased our fantastic "green" 19 foot off grid van lots of storage very easy to tow and plenty of off road clearance. love the Lead Crystal battery setup, not sure why i need a generator, we have just done our first trip in the Pilbara not a single problem after 5000 km a lot of which was off the sealed stuff.
Many thanks to Luke and the team at L RV's in Mandurah for their sales advice and support.
My 2014 Lotus Freelander
After nearly 4 years, some 30,000k and around 400 nights spent aboard, I reckon I can make an educated comment. In a nutshell, the Freelander is brilliant. We have done the Birdsville Track and many other "off road" roads. In total our repairs have included one awning (torn of by a Tornado), one drawer catch (we loaded our heavy crockery in the top drawer), one electric brake actuator (Ii drove off with the handbrake on and it got hot) and a handful of what are maintenance items. Maybe we have been lucky or maybe patient and conscious of the need for regular maintenance.
We purchased our Lotus Freelander in 2014 to discover it had many faults, most of which I had to fix myself as the company continually came up with reasons why they could not cover most of my complaints under the warranty and within the warranty period.
It started from the first time I went to use the van, to find out that there was absolutely no silicon used in the shower recess, so it leaked through the floor and walls. When I tried to phone Lotus I discovered that they closed for the Xmas period and so had to fix this myself before we cou...
We love our Freelander
Purchased a 2017 Freelander brand new in November 2017 and have been on 4 separate trips over the Christmas Holidays. Upon pick up of the van from the dealer, we found no defects. Once we used it, we found quite a few small things that were not quite right, most cosmetic. Emailed the manufacturer and they got back to us with a date to have the van looked at. The van went back in for warranty repairs in Feb 2018. Every defect listed was repaired by the manufacturer in a couple of hours. Nothing was disputed or rejected and our van is now perfect. Great service by Lotus warranty department.
Have taken my 19'6" Trooper on plenty of rought roads ( Cape York, Tanami, Gibb River, Kalumbaru) and not a single problem. Handles the rough & dust well with all the comforts of home. 60,000ks in 3 years & still looks good after a wash. Tows great behind a 200 Series Cruiser. Would buy another one when it's time for an up date.
Excellent quality build
We've had our Freelander 12 months now and it has been down some beaten tracks so assume if something was going to go wrong it would have by now. the quality of the finish is perfect and can't fault the dealer or manufacturer. We wouldn't hesitate to buy another.
- Verified customer
Quality is great finish is faultless, our 186Freelander with its fabulous suspension has been towed behind a Nissan Patrol and now a Ford Ranger and it tows like a dream, the factory suport for any issues we have had has been excellent every body we have delt with at Lotus has been MORE than helpfull!
Good old fashioned service backing a quality caravan
I am satisfied with the quality and finish of The Actual Lotus build of the caravan.
Some of the appliances are a bit dissapointing but the only control Lotus has is to refuse to use the particular product.
When a certain field is Monopolised by a Company it does make it a bit difficult for the end product manufacturer to get a high quality finish.
And this where Lotus excel, Goce who is in charge of the manufacturing is meticulous with his requirements and the
and with what the customers expects,Yes problems arise from time to time but h...
Dream Off Road Van
Absolutely thrilled with our new 19ft Off Grid Lotus Caravan. Thanks to Mick at Chapman’s Caravans, Nowra, our purchase and 1 1/2 hour handover could not have run smoother. Nothing was too much trouble for these guys. Our van has performed beautifully and it is everything we hoped it would be. Perfectly designed and the layout works beautifully with our family of 6. We couldn’t be happier. Thanks Lotus and Chapman’s Caravans.
We have been owners of our 19'6" Freelander since April 2016 and have found the Lotus excellent, as with all vans there were a few issues that have been addressed by the dealer without question. On our experience, having been caravaners for over 30 years we would have no hesitation buying another Lotus in the future.
We purchase our Lotus van in 2012 after having it for 2 weeks we took it back to the factory wanting our money back it was so poorly built and finished, they said they would fix . I dropped it of 12 weeks later they said it was ready we went to pick it up after looking at it I drove off and left it there, in the end I picked it up and have been fixing it up for the past 5 years , it had 32 things wrong ,crazy things like the vents in the water tanks where 1" holes drilled in the top of the tanks, red earth wires, no water tank fillers, reversin...g camera behind the bike rack, 13 unsealed holes letting dust in, gas certificate for compressor fridge, no manual for the van no water tank drains , supposed to have surflow pumps cheaper pumps fitted, gas heater fitted in the middle of the under bed storage rendering it unusable, the outlet for the gas heater is behind the awning leg so you have to disconnect the leg to work the heater. Door opening was to big for the door and wouldn't lock properly and on and on it goes
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