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LUCRF Super

LUCRF Super

2.5 from 17 reviews

See the Best Industry Super Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
3
4 star
3
3 star
2
2 star
1
1 star
8

Not trustworthy!

published

if your family does the claim for death benefit days after the person has passed they wont payout on it.. Be aware they did this to my family! if they can find a loop whole they will.

Transparency
Customer Service
Insurance Options
Income Protection
Rates and Fees
See all answers
1 comment
LUCRF Super
Angus L.LUCRF Super

Absolutely Awful

published
Transparency
Customer Service
Insurance Options
Income Protection
See all answers
1 comment
LUCRF Super
Angus L.LUCRF Super

Ken

KenSydney, NSW

No frills but excellent super fund

published

Disappointed to read some of the recent reviews. I have nothing but complimentary comments. Their fees are very fair and their returns are industry acceptable depending on YOUR choice of asset class, which is wide ranging. In a recent world wide super scam in which LUCRF were targeted, among many funds, LUCRF protected and stopped a fraudulent withdrawal attempt on my super due to their security. Thank you LUCRF.

Transparency
Customer Service
1 comment
LUCRF Super
Angus L.LUCRF Super

Hi Ken, Thank you for taking the time to post a review. We really appreciate it and we're glad we were able to help when it was needed. Cheers, Angus

Terrible

published

Account keeps losing money hand over fist. The recent changes don’t seem to benefit me at all, they could not have been made in anyone’s best interests. Any ideas of a good performing fund?

1 comment
LUCRF Super
Angus L.LUCRF Super

Jordo

JordoNortheast, VIC

  • 3 reviews

No customer service

published

Lucrf have pathetic customer service standards. They don't return phone calls, and have responded to emails and online messages. I'm now looking to go to another super fund who treat members with more respect.

Transparency
Customer Service
1 comment
LUCRF Super
Angus L.LUCRF Super

bruno s.

bruno s.Sydney, NSW

Poor performance and customer service.

published

Luckily I'm not relying on super for retirement. Tried to call lucrf 5 times before EOFY to make changes but no answer.. Australian super is a much better fund , excellent customer service and at least 3% better returns..

Transparency
Customer Service
Insurance Options
Income Protection
See all answers
1 comment
LUCRF Super
Angus L.LUCRF Super

'Moderate'? changes about to happen to my Death Cover

published

I've been with LUCRF for over 15 years and have just received a letter advising me of the 'Moderate' changes about to happen to my Death Cover. The 'Moderate' changes are - my Cover is about to go up over $6 per week. Not so horrible you say? Well the kicker is that my Total Cover is going to go down from almost $500,000 to only just over $200,000. Not happy Jan!

Insurance Options
1 comment
LUCRF Super
Angus L.LUCRF Super

Mark

MarkSydney

Not the best.

published

Tessa

TessaPerth

Excellent

published

Meeting with Arpita Bhatt
We have been with LUCRF for 10 years. Due to recent changes in our situation we had a need to speak to a financial adviser. In our dealings with Arpita we have found her to be friendly, efficient, patient and extremely helpful. She has not rushed us, but taken the time to explain our options. We feel she has nothing but our best interests at heart and we feel very comfortable in our discussions with her. She is a credit to the organisation.

boru

boruSydney, NSW

  • 31 reviews
  • 24 likes

The best of a bad lot

published

gpmaca

gpmaca

  • 2 reviews
  • 1 like

Would not recommend

published

My employer signed me up for LUCRF as it was their default fund. As I am only 18 and don't always work enough each month to earn super, my employer doesn't regularly make payments into my account. The insurance was automatically turned on when the account was opened and when I noticed I asked them to turn it off and they said since I had called within 30 days of the account being opened that the insurance could be cancelled without charge. But I was still charged the insurance and with their monthly and quarterly fees, my account balance was drained to zero within 3 months.

1 comment
LUCRF Super
Angus L.LUCRF Super

In safe hands

published

I have been with LUCRF for many years and happy in my choice to stay with this fund.
Raj Singh has been there to answer any questions and give advice, which has made feel well looked after .
I don't feel the need to change my fund and happy to stay with LUCRF .
thanks Raj


Tony

Tony

  • 2 reviews

Great Super Fund.

published

I've been with LUCRF Super for a few years now. I'm very happy with the service, good performance, and lots of investment options ( 10 in total ) to choose from. Fees are very reasonable too. The staff are very professional, knowledgeable, and friendly. I would rate them 5 stars out of 5. Can highly recommend them.


Retirement made easy

published

I got answers to all my questions re organising finances for retirement. The advice I received will enable me to maintain my lifestyle in retirement.I couldn’t be more satisfied.


DAS

DASMelbourne

  • 6 reviews
  • 3 likes

Great customer service - knowledgeable staff

published

When speaking with LUCRF Super their staff have always been friendly and knowledgeable. You speak to a real person, locally here in Australia, not a machine. They sorted out the administration of my paperwork quickly. Their investment performance has been good too.

SEAN

SEANGreater Melbourne (Inner), VIC

  • 9 reviews

Poor customer service

published

Customer service is unhelpful, vexing & patronising
Difficult to deal with especially when trying to change funds &/or remove auto insurance sign ups.
Fund is generic with minimal investment options.


Keeping you informed !

published

I have been with LUCRF for over 5 years and they have consistently performed over and above my other existing account with Australian Super. Their Website is informative , and Contact over the phone showed me impressive Customer service.

Questions & Answers

The Nhan PHAN

The Nhan PHANasked

How to see my Super Account balance?
My Account Numbers is : 229504

2 answers
The Nhan PHAN
The Nhan PHAN

Balance Account 229504

LUCRF Super
Angus L.LUCRF Super

Hi The Phan, Thanks for reaching out! I would encourage you to delete this question only because it shares your private information! If you'd like to see your super balance you can do a couple of things;
1. Download our LUCRF Super app you can check your balance here.
2. Create an account through our member portal on the website https://portal.lucrf.com.au/portalclient/public.aspx?Member=SM
3. Email mypartner@lucrf.com.au or call us on 1300 130 780 and our contact centre can let you know.

Cheers
Angus


Sambo

Samboasked

Your property portfolio is currently giving a fantastic return.
What is the fund made up of?
Are there any restrictions by putting it into property? Can you still change portfolios as you can other portfolios ie balanced, High risk etc?

1 answer
LUCRF Super
Angus L.LUCRF Super

Hi Sambo. Thanks for reaching out and asking about this option. It invests entirely in Australian listed property. You can find out more about this option, including other investments, in our handy investments guide: https://lucrf.com.au/sites/lucrf.com.au/files/publications/1518/investments-guide_1.pdf. If you’d like to chat more, please don’t hesitate to contact us on 1300 130 780 or email mypartner@lucrf.com.au. Cheers, Angus (LUCRF Super)


Jovilisi T Raiwalui

Jovilisi T Raiwaluiasked

Do you provide Home Loans?

1 answer
boru
boru

no


Get an answer from our members and LUCRF Super representatives

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