Lucy's Florist

Beware!! Definitely do not even think about wasting your hard earned money on anything that this so called “florist” would “create”! I categorically regret trusting her & I would hate for anyone else to be as disappointed & heartbroken as I was today after seeing the poorly finished product! The owner, [Name Removed], is also the rudest, most… Read more

argumentative narcissist I’ve ever had the misfortune of dealing with!! I have also lodged a dispute with the department of fair trading and my bank!! Never again!!!!

Meet the woman who blames her customers and talks over them – My experience of Lucy will remain with me for a long time. Lucy’s email system never confirmed delivery of my order and I tried repeatedly. Lucy phoned me. She had received my email multiple times she said. She quoted a price, repeating the price which was then more money. The priority was to have the flowers delivered so I pressed ahead. I phoned… Read more

to confirm the flowers had been delivered. Lucy acknowledged the $15 courier could not speak English and with increasing hysteria told me the address was wrong and the recipient was not at the address, was unknown at the address and then that a person with the name of the recipient was on holiday in Korea. Lucy invited me to take action by phoning the recipient’s address. In the event I alerted the recipient to the problem, destroying the surprise of unexpected flowers. I can’t imagine how Lucy survives in business.

less than 1 star if I could. False website delivery fee – Online order for a patient at St Vincent's hospital. Selected his florist as it stated $15 fee for St Vincent's on Lucy's Florist website. I made an error as my computer auto prompt my home address. I called to change the delivery address to St Vincent's. I was told by the lady ,not a problem, she will organise the details for the ward and … Read more

that now the fee will be more $25 . I disagreed with the fee, She said she will make a bouquet with less flowers than the $85 in a box order i made, or charge me $10. I told her about the website stating that delivery was $15. She said that it was 20 years old and that she couldn't change it. I said I didn't want her to change my order. She was adamant that I was ripping her off, that the cost of fuel, couriers, flowers she had to charge more. I said that she needed to change her website. She said she couldn't afford to do this. That I was not a Christian person!! I asked to cancel my order and get a refund. she said that the owner was in hospital and I had to wait. I said no that I would contact Fair Trade. She then said the owner was a lawyer that I would not get my refund. (hands in the Air) After a few back and forwards. I said I wanted a refund. She made me feel that I should have pity on her, she was old and 70 years old that she was struggling. Maybe, but at the end of the day. I ordered a $85 bouquet in a box, with a card and delivery $103 ( not cheap) but for my friend I wanted a nice arrangement to ease the pain of looking at the millions of stitches in his head. I don't need the hassles and excuses. If she can not fulfil my order, she should not be in business. Today , I checked. I have a refund $103. This is what happens when YOU say , Fair Trade. Shouldnt be this way. I think that after reading the reviews, I am not the only person, Disappointed.

Thank yo and be aware. Kind

Beautiful and prompt delivery – I rang and ordered a "Monet"" arrangement early this morning and was told it would be picked up for delivery at 10 am. The person I spoke to when ordering was extremely nice and helpful. I received notification with a photo of the arrangement from the person I sent the arrangement to and the flowers were absolutely beautiful and the arrangement was beautifully arranged...Thank you once again Lucy's Florist, you have my business forever! Show details

Great value! – I ordered an arrangement online to send to my friend on the loss of her father. My friend told me the roses in the arrangement were just beautiful and it was still fresh 10 days later! I always use Lucy's Florist and she never disappoints. Compare prices - you also get good value with lovely flowers. Many thanks, Lucy! Show details

OMG this is beautiful! – Thank you so much Lucy for the beautiful ‘monet’ arrangement you created and delivered yesterday for a 50th birthday. She loved the arrangement and sent me a picture of it. It was just as beautiful as, if not more beautiful than the one on your website. Thank you so much! From Lucy. (I’m named Lucy too)!

Not what I ordered – Flower bunch was not what I initially ordered the "Saphire' which inclide white roses.. The bunch delivered was lovely but your typical bunch with lillies, there were no roses. As the recipient has a cat I avoided lillies as they are toxic. I understand that it depends on whats available, but the main reason I ordered the Saphire bunch with the greeen vase as stated, was because of the colour theme and uniqueness. Am very dissapointed. Show details

Worst Flowers Ever! – Flowers were ordered for my mums birthday. They were partially dead on arrival. I spent over $100. Very disappointing customer service and product!  Show details

Abrupt and Rude Customer Service – I made enquires in relation to an order for my elderly parents. Lucy was very abrupt and rude to the extent of terminating my call when she could not answer my question. Again it appears to be the general tone blaming the courier driver.  Show details

Avoid this florist at all costs – My husband purchased a large floral arrangement for our 25th wedding anniversary. Upon receiving them I could see they were not fresh and already wilting. By the following day the roses had drooped, the gerberas wilted and the iris’s had died. When I phoned to politely express my disappointment I was told the fault was mine and I hadn’t looked… Read more

after them properly. The woman shouted down the phone telling me I was a bad person to complain and they had no money due to Covid. No excuse for taking my money and selling dead flowers. All in all an appalling experience.

Do not waste your money ! – Abusive staff, poor quality flowers, abysmal service, no ownership as to fault, offensive and inappropriate responses to below par flowers received - Do not do it !  Show details

Decent flowers but terrible customer service – Whilst the flowers were nice enough the customer service was rude and appalling. A tax invoice for corporate expenses is required and impossible to obtain despite multiple emails & phone calls. Show details

DO. NOT. USE – The mainly natives arrangement, ordered from the UK, started to wilt within 18 hours. I emailed, received a reply which said "speak soon" but heard nothing even though I emailed again days later. Banksias, protea, leucodendrons, and buds did not open any further than when delivered; Strelitzias lasted only 2.5 days. Show details

Awful, rude, – This Florist dumped my flowers in a bush in my garden where I didn’t find them for several days after it has been torrential rain! The flowers were ruined and when I called the woman she told me she would speak with the courier. I had to call back a further 5 times and each time the aggressive and rude woman Lucy was screaming and shouting at me… Read more

when I asked her what she was going to do about it. She refused and continued to scream and shout at me. I hope no one has to ever deal with this woman or her florist.

Old and stale – Roses delivered were old and clearly past use by date. Pathetic response from management as well and then just wouldn't reply. Don't trust this florist, premium price for a poor product. Show details

Terrible florist – I spoke to a woman who was unwilling to give her name. I received a bouquet of tulips that did not open and the petals became wrinkly. The woman kept giving excuses that it was my fault. Do not recommend. Show details

Stale old flowers - but no-one cares – Bought flowers on-line from Lucy's florist in Summer Hill, Sydney. The box of native flowers lasted a day before looking old and stale. I complained to the shop who didn't bother replying. Too many good options in Sydney. Don't use Lucy's Florist! Show details

Worst florist I have ever used - AVOID AT ALL COSTS – Placed order for flowers to be delivered on Valentines day to my wife's work place. Nothing come through at midday so I gave them a call, they said the courier was really busy with lots of orders and I asked can they call them to see where they are at. They said they could not get through to him. Called them again at 4pm and they couldn't even… Read more

care less and male staff I spoke with said was only part time and to call tomorrow to speak to the owner. Talk about bad customer service.

Nothing still turned up at 5pm and my wife left work.

Will never use this company again and will definitely not recommend it to anyone.

I have used many florists over 10 years and I have never had one not miss a delivery.

Do not buy from this disgraceful company – We live in the US and ordered flowers for our daughter’s birthday (she is at the University of Sydney). We asked for AM delivery. They did not even arrive on the day. A phone call resulted in a rude and dismissive response. TWO days later they arrived. We emailed them and are still awaiting any response. Shop elsewhere, please. They just don’t care.

Not what they delivered – Saw photo of what I wanted, not what was delivered so contacted them via Facebook & their website, no reply. I would never use again as they didn't even have the courtesy to reply to my complaint.

Very disappointing – Ordered a bunch of flowers online for a friends birthday. Specifically requested a particular date as it was for a birthday and Lucy's delivered on the wrong date and then would not rectify the situation when I called them

Meh. Pretty average – I paid $38 for a bunch of tulips for a friend plus $15 delivery. My friend took a photo of the flowers to thank me and I didn’t think the bunch was worth $38. There were 9 tulips which were all opened quite a bit already so they won’t last very long. Next time I’ll try another online florist.

***WARNING***: DO NOT USE LUCY's FLORIST - WORST EXPERIENCE EVER! – My order was placed over the phone on the 12th for a Valentines Day delivery to a workplace in Stanmore. Specifically asked if any issue make sure you call me and they said sure absolutely . On the day I started ringing the shop from 2pm, the phone line was cut off, the website was down, left messages via FB and no reply. Waited till 5:30pm and of… Read more

course nothing showed up. We were both extremely disappointed and the day was ruined. Actually I've been ringing for an hour this morning and no one cares to pick the phone. So I haven't even gotten my refund back. What a terrible experience. Would give a zero rating if I could. STAY AWAY from LUCY's FLORIST.

WORST EVER ONLINE EXPERIENCE - RUINED VALENTINES DAY FOR MY WIFE. THANKS ! – I pre-ordered Valentines Day Flowers online for a delivery to my wife at a business address in Parramatta. My wife hadn't received them order by 230pm, so I started to ring them. The phone was off the hook or engaged and I got through once and the man took my order number, phone number and hung up. No response I emailed and got nothing. Finally I… Read more

asked via email to cancel the order as my wife was home by this stage, which they agreed to. So my wife ended up disappointed, and all I got was an email apology and a refund. I would never use them EVER.

Dont buy online flowers for occasions – Ordered flowers online for funeral and received totally different items. No white or pink roses as stated on the image and description on the webpage. The items received were mainly green foliage and maximum 10 flowers on the cross and 10 on the round wreath. Contacted Lucy and she was rude and denied the comments we made despite the fact we… Read more

received a text from the driver a day or two after that they were delivered. We were under the impression they had not arrived due to the flowers looked completely different than the website. We visited the store and we were verbally abused and shouted out and that we insulted her intelligence of being educated in the united states with awards.

We were unable to discuss our views and disappoint and refused refund because her statement was " i change the flowers because the one on the website is ugly and old fashioned i dont like it.... i make it better .. " i said it looked worse and empty and there was no roses only lillies and couple tulips and she shouted yes see i make better for you!!!" I responded where are the pink and white roses there was not even one... and i went on discussing what our options were and she would not apologise for her mistake... the fact that she made changes to the order without consulting the buyer... she is very aggressive and will not let you speak a word to discuss a problem. I wonder how she got those awards.

DO NOT BUY FROM HERE BEWARE OF WHAT YOU MAY GET. SHOP ELSE WHERE AND BESIDES PRICES WERE NOT CHEAP.. PAID 350.00.. POOR CUSTOMER SERVICE... IF I COULD GIVE ZERO STARS I WOULD.

Great local florist – Being a local business in the area, really appreciate all that Lucy and her team do within Summer Hill. They were recently awarded the best florist at the 2017 business awards and we're so thrilled for them. Thanks Lucy

WORST CUSTOMER SERVICE EVER! NIL STAR RATING WOULD HAVE BEEN GIVEN IF AN OPTION – Ordered flowers, a large bouquet approx $100 worth and my sisters 40th birthday. Paid same day courier $18 additional however THEY NEVER ARRIVED. When returning the next morning to tell owner they didn't arrive and that I wanted a refund she went on a heavy rant about how I was wrong & they were delivered and in 25 years she never had a problem… Read more

and I was rude suggesting otherwise. Only to find out later when she called her courier they got delivered to the wrong address! Whats worse she still refused to apologise to me and accept that I was right and she was wrong. Her kind husband gave me a full refund however she was so rude and insinuated I was lying when told her they were not delivered. I will never ever return here. The flowers have most often been sub standard and half dead and have only come for convenience in the past But I would much rather drive 5 suburbs to get service that ever go there again.

Great service and speedy delivery – Ordered an arrangement for my wife and got them delivered to her workplace. When she brought the flowers home they were as described and the delivery was as promised. I've been a return customer but this is the first time posting a review.

Non order – The site said guaranteed delivery on Sunday and it is not. And the 10% discount advertised did not work. So I gave up