??!
1 photo
Macquarie Leasing Car Loan & Vehicle Finance

Macquarie Leasing Car Loan & Vehicle Finance

1.5 from 64 reviews

Reviews

1.5

64 reviews
5
(5)
4
(3)
3
(0)
2
(3)
1
(53)
Previous
Next
Josh

Josh

  • 4 reviews
  • 2 likes

Don’t do it. You will regret it

published

Very poor robot like customer service, so many hidden fees, $500 to just pay a loan out early. If you can get a personal loan through your bank do it, Trust me, do it.

Transparency
Customer Service
  • Verified customer

Sharks stay away! Worst bank to deal with.

published

Worst people to deal with! Extremely unhelpful and rude. I ask for assistance over and over again for extensions and other payment options, all I got in return was rude unhelpful responses. They are absolute sharks! They will rob you blind do use their business be warned...

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

identity theft

published

Had a loan in my name with my information. Not my loan, they clearly don't look at identification clear enough and accept any customer without proper identification. Very annoying and time consuming unnecessary matters

Car Loans

Find out how Macquarie Leasing Car Loan & Vehicle Finance compares to other Car Loans

Know better, choose better.

Compare all

No weekend service

published

They have no way of creating a login account online if you do not already have an ID number. They are only contactable during office hours and no weekend service.

Transparency
Customer Service
iamagirl1969

iamagirl1969South Australia

  • 15 reviews
  • 2 likes

Listen to my sad tale of financial woe, so you don't make the same mistakes I did!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateAugust 2016
Car ModelMazda 2
See all answers

Worst 4 years of my life.

published

Horrible customer service. Incorrect payout figures. Fees for obtaining a payout figure. Inconsistent advice from different representatives. Avoid at all costs! Phone lines were confusing and misleading. Also if you ask for an email detailing why you didn't get a refund, you can't as it breachs their protocol.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2015
See all answers
Mel

MelDarling Downs, QLD

AVOID AVOID AVOID

published

Every dealing with Macquarie Leasing has just been dreadful! Poor customer service, lack empathy, condescending and just plain rude. One male spoke so disgusting to me that he should have been fired if his superior's had heard the conversation. Just awful. 0 stars not 1 star. DO NOT RECOMMEND.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
sydney

sydneySydney, NSW

  • 2 reviews

Shady and massive time waster - don’t get sucked in by the low % promise

published

Murky processes, hard to reach and inconsistent - had approval / deposited on car and then silence for 5 business days? I’ve been told by others, the statements are also once a year if lucky. Now seeking alternate finance.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
Macquariesuck

MacquariesuckNorth Queensland, QLD

What an experience

published

Worst customer service ever. These people have no idea what they're doing or any ambition to assist you. One time it took them 45 minutes to tell me how much interest I was paying. This was after they tried to tell me that I had to ask a company I hadn't worked for for 12 months that had nothing to do with my car anymore. They will do anything they can to avoid telling you an exact answer to any question. It takes them close to a week to return an email and 48 hours plus to send you a document you request. Don't even bother with me. You're better off to sell a kidney than deal with this incompetent company

Transparency
Customer Service
Application Process
Timeliness
See all answers
Car Loans

Find out how Macquarie Leasing Car Loan & Vehicle Finance compares to other Car Loans

Know better, choose better.

Compare all
dbrar

dbrarPerth

  • 4 reviews

Declined without any reason and st georges acepted my car loan

published

Macquarie declined my Car loan application without giving any reason whatsoever. It will be good if companies let you know the reason on basis they decide. Broker then applied with St george bank and got approved within 24 hours.

Transparency
Customer Service
Loan TypeVariable Rate

A Macquarie Leasing Loan is costly !

published

I regret taking a loan from Macquarie Leasing. This loan is costly with lots of add-on costs (admin fees, $1000 establishment fees, interest etc). The App doesn't show the balance of the debt. It's hard to warn people off because they get the loan from other company e.g. Broli Finance, so you will never know it's Macquarie Leasing, and therefore you are unable to research the company.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2018
Car ModelKia Sportage
See all answers
Samantha

SamanthaGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Don't do it...….

published

I was young when i signed up for this car loan and got completely taken advantage of. Multiple hidden fee's, insane interest rate and awful customer service. I once called to change my bank details and home address and about a month later had some debt collector thug calling me and threatening me that he was going to come to my house that day and take the car by force. obviously Macquarie didn't update my details. It was paid in less than 20 minutes and Macquarie apologised. I noticed at the end of my loan that I had been charged over $800 for that thug debt collector and Macquarie just said "oh we don't know what the charge is for, they charge us so we just pass it on to you". Absolute thieves. Don't bother.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers
Nic G.

Nic G.South East Queensland, QLD

  • 3 reviews

Shocking customer service

published

Cocky customer service based in Manila reading from a script.
Do not deal with these people.
Hidden fees and very poor customer service.
Was advised deferring a payment for one week would impact my credit rating.
Wish I never signed up through them.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJuly 2017
See all answers
chaithbandara

chaithbandaraGreater Melbourne (Metropolitan), VIC

  • 5 reviews

Extra Fees for refereal fees and direct debit not setup (even though i have set it up)

published

Please read the agreement carefully when you dealing with this company so many hidden fees and terrible service charge service fee for everything including the early termination fee it's pretty crap

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelAudi A4
See all answers
Rhe

RheSouth East Queensland, QLD

  • 2 reviews

Avoid if you do not want hassles

published

My loan was transferred from Esanda and I have not missed any payments. They need a proper system. Every now and then I get accused of not having cash in the bank to serve my debit order. They have now changed my debit order to deduct the instalment before the end of the month. It takes 15 minutes for them to review everything on a phone call and every time the system gets the blame.
Over the Christmas break when I phoned in to confirm there is cash in my account, they transferred me 3 times to confirm there is cash in the bank. I felt like a criminal, although I haven't done anything wrong.

Transparency
Customer Service
Loan TypeFixed Rate
Car Loans

Find out how Macquarie Leasing Car Loan & Vehicle Finance compares to other Car Loans

Know better, choose better.

Compare all

Terrible! Online platform difficult to access and still locked out 6 months later!!!

published

Leased my car over 6 months ago. Instructed to log on and start a new account so I can review all my payments etc however the account is inaccessible due to constantly being locked out. After repeated calls to the company and having my password constantly reset nothing has changed. My impression is that Macquarie Leasing don't want you to access your account and make extra payments - seems like they are happy to lock you into a contract and extract as much interest out of you as possible. Even promises from company Reps to call back never happen. Will soon be referring this matter to the Ombudsman.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Loan Start DateFebruary 2019
See all answers
SoOver Macquarie

SoOver MacquarieSydney, NSW

Avoid avoid avoid

published

I have started a new job and I'm six weeks in now. Still can't organise for payment to be made. They won't take credit card either to fix up payments.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Car ModelToyota Kluger GSU50R
See all answers
Bill

BillGreater Melbourne (Outer), VIC

No customer service

published

From day of signing the loan papers no schedule provided. Six phone calls and a month later after speaking with a manager got the schedule
Loan now paid off but again 3 calls later still no final receipt. Wow

Customer Service
Dazza O.

Dazza O.South East Queensland, QLD

Little hard to get help on the phone

published

I had to wait a month for my loan to finalise and my bank put wrong account number on payout of loan that didn't help the cause, but they got it sorted and happy now...

Keith

Keith

  • 2 reviews

Horrendous. Avoid to preserve your sanity!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
See all answers
Page 1 of 4

Questions & Answers

Criste B.

Criste B.asked

How does the calculations work When you do an early payment? Eg loan term 84 mths monthly repayment is $600. The full Loan schedule based on settlement date is $52k. Early payment by 65 months. What is the amount to pay?

No answers
Rose P.

Rose P.asked

Where can I get updated car loan statement?

2 answers
iamagirl1969
iamagirl1969

That depends on who you got the original car loan through. If it was directly with M.L. then they need to provide you with the requested document. If it was with another provider (e.g. your loan originally started out as a novated lease for example) then you need to go back to that source. I hope this information helps you out.

Rose P.
Rose P.

thank you for the information

Brittney

Brittneyasked

What is included in the payout figure? Do you have the pay the whole loan term of interest if you pay it out early?

3 answers
Joe Bloggs
Joe Bloggs

Yes, our payout figure included all loan term interest. So yes you do I believe

Brittney
Brittney

What’s the best way to get my bank details changed ASAP?

iamagirl1969
iamagirl1969

Hi Brittany,
I am no expert in finance payouts but from experience, your payout figure can include (but is not limited to) the following;
term of personal loan/lease and or HP arrangement. Amount of original purchased item, (e.g. Car purchased for a total value of $35k using this as an example) the interest rate of the finance, any fines or extra fees incurred for paying out a sum of money early, any balloon payments and how long you have been paying out (e.g. there will be a lower payout figure for a term that is near the end of its arrangement, than a payout that is made earlier. I hope this information helps you out. If you still need assistance you can try ringing a financial counsellor from the National Debt Helpline on 1800-007-007. The service is anonymous and free.

Get an answer from our members and Macquarie Bank representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.