What an experience
Worst customer service ever. These people have no idea what they're doing or any ambition to assist you. One time it took them 45 minutes to tell me how much interest I was paying. This was after they tried to tell me that I had to ask a company I hadn't worked for for 12 months that had nothing to do with my car anymore. They will do anything they can to avoid telling you an exact answer to any question. It takes them close to a week to return an email and 48 hours plus to send you a document you request. Don't even bother with me. You're better off to sell a kidney than deal with this incompetent company
Declined without any reason and st georges acepted my car loan
Macquarie declined my Car loan application without giving any reason whatsoever. It will be good if companies let you know the reason on basis they decide. Broker then applied with St george bank and got approved within 24 hours.
A Macquarie Leasing Loan is costly !
I regret taking a loan from Macquarie Leasing. This loan is costly with lots of add-on costs (admin fees, $1000 establishment fees, interest etc). The App doesn't show the balance of the debt. It's hard to warn people off because they get the loan from other company e.g. Broli Finance, so you will never know it's Macquarie Leasing, and therefore you are unable to research the company.
Don't do it...….
I was young when i signed up for this car loan and got completely taken advantage of. Multiple hidden fee's, insane interest rate and awful customer service. I once called to change my bank details and home address and about a month later had some debt collector thug calling me and threatening me that he was going to come to my house that day and take the car by force. obviously Macquarie didn't update my details. It was paid in less than 20 minutes and Macquarie apologised. I noticed at the end of my loan that I had been charged over $800 for that thug debt collector and Macquarie just said "oh we don't know what the charge is for, they charge us so we just pass it on to you". Absolute thieves. Don't bother.
Shocking customer service
Cocky customer service based in Manila reading from a script.
Do not deal with these people.
Hidden fees and very poor customer service.
Was advised deferring a payment for one week would impact my credit rating.
Wish I never signed up through them.
Extra Fees for refereal fees and direct debit not setup (even though i have set it up)
Please read the agreement carefully when you dealing with this company so many hidden fees and terrible service charge service fee for everything including the early termination fee it's pretty crap
Avoid if you do not want hassles
My loan was transferred from Esanda and I have not missed any payments. They need a proper system. Every now and then I get accused of not having cash in the bank to serve my debit order. They have now changed my debit order to deduct the instalment before the end of the month. It takes 15 minutes for them to review everything on a phone call and every time the system gets the blame.
Over the Christmas break when I phoned in to confirm there is cash in my account, they transferred me 3 times to confirm there is cash in the bank. I felt like a criminal, although I haven't done anything wrong.
Terrible! Online platform difficult to access and still locked out 6 months later!!!
Leased my car over 6 months ago. Instructed to log on and start a new account so I can review all my payments etc however the account is inaccessible due to constantly being locked out. After repeated calls to the company and having my password constantly reset nothing has changed. My impression is that Macquarie Leasing don't want you to access your account and make extra payments - seems like they are happy to lock you into a contract and extract as much interest out of you as possible. Even promises from company Reps to call back never happen. Will soon be referring this matter to the Ombudsman.
Horrendous. Avoid to preserve your sanity!
1 star is still too many.
I can't even begin to describe the gross incompetence of this company. I had to change novated lease companies because I changed jobs and all I needed from Macquarie was the tax invoice to be sent to the new lease company so they could start making payments - but 6 weeks after originally notifying the previous lease company of the change, Macquarie still hadn't provided the document (which for reasons I still can't fathom, takes at least 3 days to be generated but was never sent). Of course, because they were all outr...
Absolutely Terrible! worse access to your statements. Poor customer service and too high an interest rate.
sit on phone for ages to get access to customer service. non polite,
website will not allow me to access my account ever. keeps coming up with system error.
quick to react if payment is late. (denied payment because i couldnt get access to services and to make contact).
No Care for customers.
They are the worst people to talk too, they talk down to you. They thing that they are god and can destroy your life when ever they want. So stay away from this company as they are not worth a piece of crap
Avoid like the plague!
Avoid these criminals like you would the plague. My lease was taken over by Macquarie, and it was the worst thing that could have happened. The customer service staff mean well, but this business is incompetent, thieving, and will do anything to delay a resolution in an attempt to squeeze more money out of you.
So what went wrong?
*I called 3 times (and filled in a form) to update banking details for where my direct debit was being taken. I wisely chose to manually pay my repayments- To this day, they still try to take payments from a closed...account- despite repayments already having been paid, and despite the fact that the loan was paid out over 3 months ago. * I paid my lease off early, in a bulk sum, based on a payout figure generated online 14 minutes before making the bank transfer. A week after making a prior payment to the same account successfully, Macquarie advised me that my payment of over $2000 had “bounced” (from a savings account), and that I needed to speak to my bank. My bank engaged in also 3 months of investigations into the now missing money (the delay because of Macquarie), to discover that Macquarie had essentially lost the funds. * Macquarie ended up being forced to accept responsibility and magically “found” the funds but then tried to claim that they could not close the account as they believed the payout figure was wrong and that payments had defaulted (see point number one). The payment they tried to claim had defaulted was 2 days after I’d paid the account out in full. * I have had 3 different customer service staff attempt to claim the above, despite the fact I have the receipt from the payment, stating the time and date of the payment made.
The worst company I have ever dealt with
Worst company I have ever dealt with.Disgraceful. I applied for hardship as I am unable to work due to illness and forced onto Centerlink payments. They rejected my application and without telling me began direct debits again that sucked my account and left me with nothing ! After a massive fight they agreed to refund 1 payment and now they have given my 3 days to prove to them that I can resume full payments within 3 months or I will be forced to sell the car and payout the loan. All the time they were threatening me with how this will affect ...my credit score. I'm sure they don't even have a hardship team or care. All Macquarie are interested in is profit and I have had nothing but bad experiences with them. I'm now considering the financial Ombudsman. Thanks for all the stress Macquarie while i'm ill and trying to recover. Never ever go with this company. G.Jambon
Ruined my life
Customer service is terrible.
I started my loan paying $128.94 fortnightly (this information is important to know)
It all started with a lump sum of $4,000 2 years ago to obviously get this loan paid off faster. So they illegally stopped charging my monthly set up payment because I was now in “credit”. They did not accept a payment off me for 18 months, over this time I accumulated hundreds of dollars worth of “debit fees” even though no payment was being made. How does one receive a debit fee when no debit or credit or any payment for that m...
Was behind $1000 tries to make an arrangement to pay them amd the dog in collections was a maggot. They sent out the debt collecting goons to my house to try and be a stand over hero. Called the boys and i tell you that's the last time they would send the debt collectors out.
Would never get another car through them.....
Would avoid at all costs. My previous car loan was transferred from Esanda. I am in the market to purchase a new car. I spoke with Macquarie who said a new loan shouldn’t be an issue as I was a great customer with them and no issues at all. I started the application process. I was told I would have an answer within 24 hours. I applied Thursday afternoon. I called Monday lunch time for an update and apparently there was only one person I could talk to who was at lunch, so I followed up again the following morning. I listed ‘boarding’ on my appli...cation as my name is not on the mortgage. They wanted to confirm my partners income, mortgage and expenses. I was advised that because we are ‘defacto’ I would be responsible for mortgage repayments if he stopped working. Although, I am not on the mortgage they still wanted to see all of his documents including tax returns. My partner was not going to be on the loan, or was not going to be listed as guarantor (he had nothing to do with the loan). They were making assumptions on what might happen. Both of us have never been without work for the last 10+ years and no defaults so I’m not sure why they were making scenarios of what could happen, even though I am not financially liable for the mortgage! I work in lending myself so know how the process works. I understand all finance companies are different, but they aren’t that different. The guy I spoke to said boarding is only when you’re renting a room in a house. He didn’t think it was anyone that was not on a lease or mortgage in a property. I was also paying my previous loan for at least 12 months at the same address. They needed way too much information from someone who wasn’t going to be part of the loan, and it’s so unnecessary for a SECURED car loan. There is a reason why loans are secured.... I rang Westpac straight away. The gentleman I spoke with was much nicer and said they would never ask that from someone who is not going to be on the loan. I am glad I learnt about their horrible service before getting a loan. I didn’t get to experience their service on my last loan due to their incompetency. I spoke with them for the very first time when I was ready to pay my loan out. My phone number and email address have been the same for more than 10 years, but they didn’t have any of my details correct on their system.
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Questions & Answers
How much in total do I still owe for the Kia Cerato sedan 1 GAZ 969?
How much do I still owe, all in all, for the Kia Cerato 2016 sedan Reg # 1 GAZ 969?
I have just got my finance going with Macquarie leasing and now
I would like to terminate my finance with your company ..
So what do you need from me and what are the extra cost penalty for cancelling the on going contract ....
As I got cheated by the car finance manager as He mentioned to me to give interest rate low but... in the end 12.88percent..
Just like ripping me off
I had put money into this deal with $8000 $$$$ deposit for down payment..
And I had lodge my complaint to one of you members but soooo far .. There is no body tried to give some feedback..
So Now if I want to terminate my finance
What are the cost of the money that I had to paid and the the penalty amount for cancellation early before the terms finish..
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