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Macquarie Leasing Car Loan & Vehicle Finance

Macquarie Leasing Car Loan & Vehicle Finance

1.6 from 56 reviews

See the Best Car Loans in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(5)
(3)
(0)
(3)
(45)
  • Timeliness
    1.3 (16)
  • Loan TypeFixed Rate (9) · Line of Credit (2) · Variable Rate (1) · Split (1)
  • Incentivised Review Yes (0%) · No (100%)
  • Transparency
    1.1 (15)
  • Customer Service
    1.2 (20)
  • Application Process
    1.3 (15)
  • Loan Term4.333 years

Macquariesuck

MacquariesuckNorth Queensland, QLD

What an experience

published

Worst customer service ever. These people have no idea what they're doing or any ambition to assist you. One time it took them 45 minutes to tell me how much interest I was paying. This was after they tried to tell me that I had to ask a company I hadn't worked for for 12 months that had nothing to do with my car anymore. They will do anything they can to avoid telling you an exact answer to any question. It takes them close to a week to return an email and 48 hours plus to send you a document you request. Don't even bother with me. You're better off to sell a kidney than deal with this incompetent company

Transparency
Customer Service
Application Process
Timeliness
See all answers

dbrar

dbrarPerth

  • 4 reviews

Declined without any reason and st georges acepted my car loan

published

Macquarie declined my Car loan application without giving any reason whatsoever. It will be good if companies let you know the reason on basis they decide. Broker then applied with St george bank and got approved within 24 hours.

Transparency
Customer Service
Loan TypeVariable Rate

A Macquarie Leasing Loan is costly !

published

I regret taking a loan from Macquarie Leasing. This loan is costly with lots of add-on costs (admin fees, $1000 establishment fees, interest etc). The App doesn't show the balance of the debt. It's hard to warn people off because they get the loan from other company e.g. Broli Finance, so you will never know it's Macquarie Leasing, and therefore you are unable to research the company.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateDecember 2018
Car ModelKia Sportage
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Samantha

SamanthaGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Don't do it...….

published

I was young when i signed up for this car loan and got completely taken advantage of. Multiple hidden fee's, insane interest rate and awful customer service. I once called to change my bank details and home address and about a month later had some debt collector thug calling me and threatening me that he was going to come to my house that day and take the car by force. obviously Macquarie didn't update my details. It was paid in less than 20 minutes and Macquarie apologised. I noticed at the end of my loan that I had been charged over $800 for that thug debt collector and Macquarie just said "oh we don't know what the charge is for, they charge us so we just pass it on to you". Absolute thieves. Don't bother.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
See all answers

Nic G.

Nic G.South East Queensland, QLD

  • 2 reviews

Shocking customer service

published

Cocky customer service based in Manila reading from a script.
Do not deal with these people.
Hidden fees and very poor customer service.
Was advised deferring a payment for one week would impact my credit rating.
Wish I never signed up through them.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJuly 2017
See all answers

chaithbandara

chaithbandaraGreater Melbourne (Metropolitan), VIC

  • 4 reviews

Extra Fees for refereal fees and direct debit not setup (even though i have set it up)

published

Please read the agreement carefully when you dealing with this company so many hidden fees and terrible service charge service fee for everything including the early termination fee it's pretty crap

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelAudi A4
See all answers

Rhe

RheSouth East Queensland, QLD

  • 2 reviews

Avoid if you do not want hassles

published

My loan was transferred from Esanda and I have not missed any payments. They need a proper system. Every now and then I get accused of not having cash in the bank to serve my debit order. They have now changed my debit order to deduct the instalment before the end of the month. It takes 15 minutes for them to review everything on a phone call and every time the system gets the blame.
Over the Christmas break when I phoned in to confirm there is cash in my account, they transferred me 3 times to confirm there is cash in the bank. I felt like a criminal, although I haven't done anything wrong.

Transparency
Customer Service
Loan TypeFixed Rate

Terrible! Online platform difficult to access and still locked out 6 months later!!!

published

Leased my car over 6 months ago. Instructed to log on and start a new account so I can review all my payments etc however the account is inaccessible due to constantly being locked out. After repeated calls to the company and having my password constantly reset nothing has changed. My impression is that Macquarie Leasing don't want you to access your account and make extra payments - seems like they are happy to lock you into a contract and extract as much interest out of you as possible. Even promises from company Reps to call back never happen. Will soon be referring this matter to the Ombudsman.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Loan Start DateFebruary 2019
See all answers
SoOver Macquarie

SoOver MacquarieSydney, NSW

Avoid avoid avoid

published

I have started a new job and I'm six weeks in now. Still can't organise for payment to be made. They won't take credit card either to fix up payments.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeLine of Credit
Car ModelToyota Kluger GSU50R
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Bill

BillGreater Melbourne (Outer), VIC

No customer service

published

From day of signing the loan papers no schedule provided. Six phone calls and a month later after speaking with a manager got the schedule
Loan now paid off but again 3 calls later still no final receipt. Wow

Customer Service

Dazza O.

Dazza O.South East Queensland, QLD

Little hard to get help on the phone

published

I had to wait a month for my loan to finalise and my bank put wrong account number on payout of loan that didn't help the cause, but they got it sorted and happy now...


Keith

Keith

  • 2 reviews

Horrendous. Avoid to preserve your sanity!

published
Transparency
Customer Service
Application Process
Timeliness
Loan TypeSplit
See all answers

Aaron R.

Aaron R.North Queensland, QLD

Absolutely Terrible! worse access to your statements. Poor customer service and too high an interest rate.

published

sit on phone for ages to get access to customer service. non polite,
website will not allow me to access my account ever. keeps coming up with system error.
quick to react if payment is late. (denied payment because i couldnt get access to services and to make contact).
No Care for customers.

Transparency
Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Car ModelFord Ranger PK (2009-2011)
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Feral

FeralDarling Downs, QLD

So rude

published

They are the worst people to talk too, they talk down to you. They thing that they are god and can destroy your life when ever they want. So stay away from this company as they are not worth a piece of crap

Transparency
Customer Service
Application Process
Timeliness
Loan Start DateJuly 2015
See all answers
Sarahdactyl

SarahdactylPerth, WA

Avoid like the plague!

published
Transparency
Customer Service
Timeliness
Loan TypeFixed Rate
See all answers
A Lazari

A LazariSydney, NSW

  • 7 reviews

Horrible company they need to be audited

published

They ring and ring and ring asking for the wrong person. Wrong phone number. They call every member of your family to get a number. Lazy and after easy money.

Transparency
Customer Service
Application Process
Timeliness
See all answers

G.Jambon

G.JambonGreater Melbourne (Metropolitan), VIC

The worst company I have ever dealt with

published
Transparency
Customer Service
Application Process
Timeliness
See all answers

Ruined my life

published
Customer Service
Application Process
Timeliness

Absolute maggots

published

Was behind $1000 tries to make an arrangement to pay them amd the dog in collections was a maggot. They sent out the debt collecting goons to my house to try and be a stand over hero. Called the boys and i tell you that's the last time they would send the debt collectors out.

Would never get another car through them.....

Customer Service
Application Process
Timeliness
Loan TypeFixed Rate
Loan Start DateJanuary 2017
Car ModelVolkswagen Polo AW
See all answers

Maddi

MaddiSouth East Queensland, QLD

  • 8 reviews
  • 1 like

Awful Service!

published
Application Process
Timeliness
Loan TypeFixed Rate

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Questions & Answers

Dominic M.

Dominic M.asked

How much in total do I still owe for the Kia Cerato sedan 1 GAZ 969?

1 answer
ben dover
ben dover

How do you expect the public to know the logical thing to do would be to pick up the phone. dial the number & ask Macquarie Leasing


Dominic M.

Dominic M.asked

How much do I still owe, all in all, for the Kia Cerato 2016 sedan Reg # 1 GAZ 969?

1 answer
ben dover
ben dover

Who knows Contact Macquarie


Harianto

Hariantoasked

Hi Team
I have just got my finance going with Macquarie leasing and now
I would like to terminate my finance with your company ..
So what do you need from me and what are the extra cost penalty for cancelling the on going contract ....
As I got cheated by the car finance manager as He mentioned to me to give interest rate low but... in the end 12.88percent..
Just like ripping me off
I had put money into this deal with $8000 $$$$ deposit for down payment..
And I had lodge my complaint to one of you members but soooo far .. There is no body tried to give some feedback..
So Now if I want to terminate my finance
What are the cost of the money that I had to paid and the the penalty amount for cancellation early before the terms finish..
Thanks
Harianto H

1 answer
ben dover
ben dover

The only place you are going to get answer is from Macquarie Leasing Pick up the phone dial the number & ask them I dont know you would be asking here in the 1st place this is NOT Macquarie Leasing


Get an answer from our members and Macquarie Bank representatives

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