Macquarie Leasing Car Loan & Vehicle Finance

Absolutely the worst company to deal with a even woeful customer service team. They gave me the worst deal and increasing interest rates. Absolute POS of a company! Show details

terrible service – Macquarie leasing has gone bad after years of good service on a miss communication on their end...They sent a disgusting individual came knocking on my door on a saturday morning demanding my keys of my van... I thought this was a bad joke..like some cheap repo American reality show. Macquarie leasing seem to want you to fail. They use terrible… Read more

strong arm tactics...that need to be reported lm still waiting on a reply..l had to give them a star as there wasnt anything lower. Do not recommend them to anyone check their reviews 1 1/2 stars of 5 stars...bad.

worse company to deal with – just hopeless company to deal with , when you try to contact they have no other than phone and wait for close to an hour or =you get fed up and hang up. They quick to jump on you if they have a problem but then you have to go through the heaps of questions to prove it's you that they have rung !! bloody hell they are frustrating !! , never again… Read more

am I going to deal with them my last car loan is up and not again just so bad they really need to have a good look at themselves.

Improved customer service substantially – My lease began in 2018 with Macquarie and the customer service was abominable! In 2022 it has improved out of sight , the ladies at the call centre were excellent . Easy to hear and understand, knowledgeable and eager to assist with enquires . Credit where it is due 9/10 in 2022 , thanks to Anne and Rachel and well done Macquarie. Show details

Great outcome after a year – I put a post up about this lease company stand by always check the paperwork before you sign. After a year finally me and the lease company have come to a resolution got this great understanding lady who had a heart and took responsibility and had our debt of $7200 wavered owing on the car we broke down crying as I was not expecting this outcome… Read more

an hour later I was still crying and so relieved that now I can sleep know I won’t get a knock on the door from debt collection looking for $7200. PLEASE IF YOU ARE IN THIS POSSITION PLEASE DON’T LET IT RIDE ON HIT IT HEAD ON AND YOU TO MIGHT GET THE SAME OUTCOME THIS LADY WAS AN ANGLE.

Thank you Maquorie

Easy and competitive – Used Macquarie for 3 vehicles now and they have been really helpful every time and easy to deal with. The online tools allows you to see the status at anytime, change payment details and keep on top of everything. Show details

Hard Work – Contacted accounts department to confirm BPAY Biller Code to pay out a vehicle lease. Was asked what code I had, and when I said that I wanted him to tell me the code so that I could confirm, I was told that he couldn't do that - I had to tell him the code and then he would tell me if it was correct. You would think that they would be jumping at someone trying to pay money - will try emailing and asking for payment details

Choose anyone but Macquarie for loans – Unable to give no stars presumably because one is as bad as it gets, well sign up with Macquarie and find out. Overall I have experienced very poor performance by this business. Virtually non-existent customer service and when you do have an hour spare and manage to talk to an operator, theres generally no outcome or its wrong or simply not… Read more

actioned. This forces you to either: do it over wasting more time or giving up. The inability of Macquarie to complete fundamental, routine banking processes (such as account detail changes) is absolutely astounding to say the least. Heavy handed management of clients and contracts by faceless operators who are genuinely uninterested in doing anything, causes major ongoing issues, wastes a huge amount of time and costs (you) significant money. DO NOT ENGAGE WITH THIS BUSINESS.

Worst company ever – Recently went bankrupt due to unforeseen reasons. Asked Macquarie bank multiple times in the last two years for help. And constantly get put through the ringer every single time. Their simple resolution, sell my only vehicle and in the words from them "as I obviously can't afford the repayments and they've already helped me a couple times before".… Read more

I've been to the AFCA for help and even then they don't reply to any correspondence from either party. If I could give no stars. I would.

Dissapointing Sales team – I have had 2 car loans under Macquarie, interest rate was pretty good compared to other banks so I decided to apply for a new car loan with them. To my extreme dissapointment… Customer service is appaling. I have submitted yyall the required documents, and still waiting for loan approval. It has been a week, no update provided what so ever. Sales… Read more

team seems to be inadequate, as calls go unanswered. No one can give an update… no news received at all until now. Not even a progress update that you are working on it. So dissapointing… never again.

0 would be the best score to describe this lender – Young professional couple with a combined income of $270k, 1 credit card $3k limit and a $2k a month mortgage repayment and still have de audacity to decline a Novated lease loan on a $72k car. This bank is a piece of s**t Show details

Woeful customer service – Rang up for what should have been the most simplest process - get a copy of statement for my car lease. Was put through the most mind boggling in depth ID check process I have ever been through with any organisation ever, by a country mile. I didn't know off hand the cars VIN number or other very detailed information so they refused to deal with… Read more

me - I had already given heaps of other details - name, phone number, email, other car details, date of birth and more. Asked to speak to supervisor- refused to do that. Exercise in frustration - big companies like Macquarie seemingly don't realise the value of the customer experience. Won't touch these guys again for car - or ever consider them for other loans. Dear Macquarie - I hope it was worth it!!!

Horrible waste of time – Denied car loan, not due to serviceability, but to previous history with them. I have had 3 car loans with Macquarie Leasing all loans were paid out in full and on time. I had 1 loan with my ex wife 3 years ago which she refused to pay so I had to make payment arrangements with Macquarie. The small outstanding amount was once again paid out in… Read more

full and before time. No defaults on my credit file, Have an above average credit score. Will never give them the opportunity to have my business ever again!!!!!!!!

The worst intuition I have ever dealt with can’t even get a simple statement – Absolutely pathetic institution terrible communication can’t even get a simple statement of what you have paid on request only and then you have to wait 3 to 4 working days. Cannot believe it would never deal with this company again Show details

Awful and the slowest service I have ever experienced – I had a Car loan with these guys and getting a simple payout tax invoice has been more difficult than climbing a mountain. The call center wait is over 30 mins and once you get to speak with someone, they will transfer you again to someone else saying we are not experts, putting you on hold for another 30 mins. I have wasted 4 precious hours of… Read more

my life on these bloody goons. It has been over 8 days I still haven't gotten a "Correct Tax Payout Letter". If there was any star that illustrates minus ratings I would rather select that one.

Do not bank with these guys unless you want to add more trouble to your life.

Terrible start to finish – - Loan application was long, clunky and confusing. - Multiple mistakes made on their end re: data entry, payment dates etc. - Incorrect and false information (incompetence or deliberate?) provided multiple times on sign up and throughout - Rates high (and higher than discussed) - Website is terrible - Customer service is terrible and hard to get a hold off

DONT TRUST THEM – I HAD A CHATTEL LOAN ON MY CAR AND THE PAYOUT FIGURE WAS NOT MAKING SENSE. it was not going lower on the amount and calculated my payments and it was $10,000 more than the amount showing now i have AFCA investigating cause when i call them and confronted them they ignored me Show details

Poor customer systems – Despite website saying payout would take max 3 days i had to ring twice and still more than 2 weeks later don't yet have. When you have other finance waiting this is v stressful. Folks on the phone have been v nice but systems are clearly poor. I also was looking to re-finance my car loan and there was zero incentive to do so, would need to pay a new and full loan establishment fee. Strongly do not recommend

The worst customer service ever!! – I have called to request a payout letter FOUR times in last two days and they keep telling me it will arrive by email, but it still has not arrived!!!

Avoid at all costs – I have been a customer with Macquarie and have regularly paid all my installments even though the interest rate was very high. Due to a financial crisis and covid to top it, I gave an honest attempt to put a request to them on reducing my payout amount and spoke to multiple stakeholders within Macquarie but they just wouldn't budge. Finally they… Read more

gave me a small waiver(less than 1 percent of the payout). The potential buyer of my car(dealer) paid the full amount(an oversight) and I reached out to Macquarie to honor the waiver. They told me that since the whole amount is paid and the account is closed there is no way we can refund you back!! Well the least you can do is to honor your words. I thought I can give 0 rating but I couldn't do that so here I am giving you a well deserved 1 star.

Not bad – Ok. We took out a car loan. Car was stolen before our first payment and they waived the termination fee (after I requested a review and threatened to go to relevant Ombudsman etc). If you have issues you just need to escalate. Show details

Do not trust – I keep asking them for a payout letter and they send it after the expiry of that figure to stop you from being able to pay it out. they have done this 3 times Show details

Can't be trusted – Have rung to get debit date changed and they don't actually set the change that is agreed. Took about 3 months for the change to actually happen which has caused dishonor fees. Also they had charged twice, not realised then charged a dishonor fee on top. Show details

After initial struggles I got a interest rate discount. Still may not be the best but helpful to my situation – My hardship application received least consideration initially but on further talk got a rate reduction which is very helpful to me at this situation. So I decided to update my review. Show details

Simple, good value, not a single issue – I purchased a new car in December 2019. I had no issues while getting the finance, the explanation of the T&C was clear, pricing outline (repayments, interest, fees, timing etc) was extremely simple. Reading the other reviews, either they didn't take the time to read or major changes have been made. I recently paid out the car early, no supposes,… Read more

was exactly what I expected it to be after 1 year. I would recommend, and if I go for another loan I would be happy to go with Macquarie Leasing again. Remember, you NEVER need to take finance without reading their T&C first.

I would prefer to give zero stars – Their new ad campaign says 'we reward good borrowers' However in reality it should be 'we punish people who are in extreme hardship with prejudice because we don't care about you deadbeats'

Customer service, payout figure, phone service – Just another evil bunch that cannot be trusted. The worst customer service. Probably worse than Telstra. Deceitful liar’s that take advantage of you. Do yourself a favour and go elsewhere.  Show details

Worst experience dealing with them stay away – It took them two week to recieve thier decision, they asked for many details for many times and they done a credit check with no reason. Even before I submit an application I asked about my situation and I have been told it is all good, then it turns out it is not. No transperancy no rules. I would never deal with them again. Show details

Tell you that you owe no money, Then Take You To Court! – Shockingly bad. I have in writing from two employees no money owed then taken to court an due to Macquarie mistakes and extra £800 charges added. Avoid like covid 19 Show details

Bad admin, poor customer service, stay away from Your Lease – I took out a car loan with your lease though a car dealer and it has turned into a confusing and agonising experience. After 6 payments of direct debit came out of my account payments stopped, it took me a few weeks to notice. When I called them to sort this out they told me that I had gone online and applied for a hardship stop of payment due… Read more

to Covid -19, I explained to them that i had not even set up my online access as it was all meant to be automatic. After a few different phone conversation of talking to different members of the your lease team none of whom seemed to acknowledge any blame of their part they finally they asked for permission to take out the owing amount which a agreed to as they said that they would get someone to call me about refunding the in extra interest accrued well they failed to take payment from me.

I never heard back from them in regards to paying back the extra charges I received..... Months later and direct debit payments have still have not been coming out and I had not heard from them at all until a receive SMS saying to call them as I am behind in payments. I call and ask what is going on and am told that I am $400 behind and that again it was not their issue.

If you value your time and cannot afford to make lump sum payments to make up for Your Lease admin failures stay away from Your Lease they are hopeless. I have decided to payout they rest of my loan in exchange I will not have to deal with this company again.

Really the worst ever. Perhaps worse than com.bank – They're so great at showing how much they hate people, esspecially poor people, like their customers. They play god alot - often hang up/cut calls and make you listen to 3-4mins of propergande before you get an option. Average about 2 drop outs, usually either when being transfered or recycled around because no one mans phones in that office… Read more

during breakfast breaks, smoko breaks, moning tea breaks, after morning tea breaks, lunch breaks, after lunch breaks, smoko, afternoon tea breaks, collegue parties and celebration breaks and early marks. If your a phone smasher - be warned, it has been said that even the most unbreakable phones, have fallen victim and even the great Black Box has been said to be no match against its destruction powers ... So have a great time with that..... POB