Madison Waldorf

The worst Mattress ever – I purchased the Madison Waldof Plush and I’ve had the mattress for 5 months, because I suffer from fibromyalgia and I need a mattress that would provide support to my body but be soft enough to relief my pressure points. When I first received the Mattress and slept on it it was amazing just what’s I needed, it didn’t even hurt my pressure points… Read more

even through the break in period , but for the last month I have been waking after a few hours with excruciating pain in my back to the point that I struggle to even walk when I get up! I know it’s the mattress causing the pain, because I changed it out with my spare bed mattress for the last week and no pain in my back at all! I’ve had someone come and inspect the mattress and they have said there’s nothing wrong with it, advised I adjust my position of laying and be more in a xero gravity (I have an adjustable base), if I have any incline on the bed at all the pain is alot worse, but even laying completely flat causes extreme pain as well. Avoid this extremely expensive mattress at all costs

Disappointing spend – Im 70 yrs it's the worst mattress I've ever bought.expensive pain increaser When your body gets thru the plush top you hit concrete .both my partner and I have developed hip pain and shoulder pain .wouldn't give it to my enemy. Show details

Mattress overheats and is too soft – We noticed once we got into the first summer months after buying the Waldorf mattress it caused us both to overheat which I think is to do with whatever the built-in topper with "memory foam" is made of. It's actually almost unbearable to sleep on some of the time due to the heat the topper creates. It has also, after two years, become far too soft. The mattress cost a fortune. I absolutely do NOT recommend this product. Show details

Happy – I have had this mattress for three years and have been pleased with it's comfort, I feel the heat and this mattress hasn't been a problem where the Tempur was too hot for me. Show details

Awesome to sleep on, it changed my life – The mattress had a positive effect on my chronic pain and changed the way I slept. My quality of sleep is far better than what it was, though I may mention it took me approx 3 months to get use to it due to my personal back injury’s. I look after it and rotate it when I can. It becomes a little bit softer over time but that’s expected and it’s now… Read more

3 years old, I wouldn’t sleep on anything else. It retains some heat but I’m always cold so I love that about the mattress, it is suitable for my needs, and happy with the quality. It was worth spending the money. I have a matching supportive base too! So I’m not feeling any dipping from an unsupportive foundation like my last mattress.

Really good except one problem – We've had ours now for 5 years. It is perfect in every way except I find it retains heat and I for me it is terrible in summer but good in winter! I have a medical condition and my temperature fluctuates so I guess I can't blame the bed though I think memory foam might be a problem for me. Still as good as new. We have looked after it. Protectors… Read more

can exacerbate the heat problem so I tried with just a sheet and it was a little better. My partner is fine and doesn't feel the excess heat.

Great – at first – We have had this mattress for 8 years. For the first couple of years it was great - plush top but supportive in all the right places, comfy to sleep on and a nice, solid, luxe feel. Maybe a little warm sometimes, but we could live with that. After those first two years, despite a regular regime of monthly rotations and having it on a quality base,… Read more

we started to get some back and hip pain from sleeping on the mattress. Although it still had some support, it had softened considerably and was no longer giving us a restful night's sleep. In particular, we could really feel our hips sinking too far into the mattress when sleeping on our sides. Think of a giant marshmallow, but with a bit of spring - that's what the mattress began to feel like. For reference, my partner is around 80kg and I am 70kg, so not super heavy people. This thing had been a fairly large investment for us so we were reluctant to give up on it - let alone entertain the idea of starting a new mattress search. Taking a bit of a gamble, we invested in a latex mattress topper (just one from Clark Rubber). We figured there was a 33.3% chance that it would take the mallow out of our mattress - and it worked. Don't get me wrong, it didn't transform the mattress into a paragon of back and hip support, but it did give it an extra amount of firmness that enabled us to sleep on it for quite a number of years more. We weren't great at spending a lot of time in the middle of the mattress, which is what was recommended for us to do. As a result, the middle still feels perfect to sleep on. So cruel. Now the time has come to say good bye to Wally Waldorf. And his replacement will not be another Waldorf, though we haven't entirely dismissed the idea of looking at a different mattress from the Madison range (maybe we're just gluttons for punishment).

Extremely disappointed – We purchased this mattress in an attempt to alleviate back pain. Initially, we loved it. However, after only a couple of years the mattress is unusable and causes significant back and hip pain. It is substantially softer than when first purchased and sinks down around our hip area. Rotating the Mattress makes no difference as our hips are pretty… Read more

much in the same spot. We haven’t bothered to go through the warranty process after reading other reviews describing that process. We don’t want to waste more money on this thing.

Don't waste your time, get a mattress from a vendor that allows you to return after a sleep test – Latest update after almost a year .... They might be polite but not helpful. Reach out to them after two months and it is still ongoing after almost a year, and they asked me to pay more to change the topper. No way to pay more for a faulty product. Below is one of the multiple emails that I have sent to them, and they refused to allow a return… Read more

and refund. If you are looking for a mattress, don't use them. The test in the showroom does not reflect the experience when I sleep at night. I have decided to go with mattresses that provide 100 nights of sleep and free returns with no problems. Very happy with Sleeping Duck, excellent service, and professional support at a cheaper price. The test they do is only a moment in time and they call it the "manufacturer's specs" but when you sleep on it for 8 hours the results would be different. They are polite but they don't really care if it is hurting you.

--- This mattress was selected after using the Snooze Profiler’s recommendation and it feels comfortable in the beginning. The mattress was delivered slightly more than two months ago, the mattress was comfortable for the first few weeks and after rotation but I started to get back tightness and backaches each morning. 

It has gotten worse in the last month and I have attended physiotherapies to recover but I would get better in the day and then my backache would return in the morning. In the last few weeks, the mattress has been so uncomfortable that I would toss and turn through the night unable to find any comfortable position to relax.

I am less than 60 kg and am unpleasantly surprised that the mattress could not support my weight consistently to help me relax. I am really disappointed to have spent all my time and resources to have selected this mattress.

Therefore, I cannot imagine how Snooze can assist me other than returning this mattress and giving me a full refund. The response from Snooze is that it is still within the manufacturer's specs and they are not willing to accept a return. The test they do is only a moment in time and they call it the "manufacturer's specs" but when you sleep on it for 8 hours the results would be different. They are polite but they don't really care if it is hurting you.

Therefore, don't waste your time, get a mattress from a vendor that allows you to return after a sleep test, and there are so many out there. I will not be buying any more mattresses through shops that don't allow sleep tests. Showroom testing is not accurate or any so-called "profile test" does not guarantee it would suit you.

I am still waiting for my refund to test Sleeping Duck because they allow sleep tests, provide the options of different softness or firmness without additional cost and if it is still not comfortable, I can return.

Would not recommend – My boyfriend and I have had this mattress for nearly two years now and it has sagged substantially in the past 6 months despite us rotating it regularly I am around 55 kilos and my boyfriend is 70 kilos so we are not large people and I have never had issues with a mattress sagging before Starting to get hip pain and lower back pain It is super disappointing given how much we paid for the mattress Show details

JUNK ! – From the beginning it was obvious there was something wrong. When I finally decided it wasn't all in my head I contacted Snooze who organised for the manufacturers to pick it up for inspection. They found the comfort layer had been cut too big and the comfort layer was faulty. So the mattress was basically faulty from the beginning. Even when the… Read more

mattress was being returned by the manufacturer they only told me what was wrong with it when I asked and told my wife "we already explained it to your husband".

Now they have supposedly fixed it, it's now as hard as a rock.

I'm not sure how this got 5 stars on the Snooze website when Snooze don't allow you to post reviews on their site.

Buy another brand...

Only good for the first year – I wish I had read all the other reviews before purchasing this very expensive mattress. It was perfect for the first year than started to sag and become uncomfortable. My wife and I are not heavy people and we rotated the mattress every 4 weeks as recommended. Waking up with sore backs from the mattress was getting so bad so at the 18 month period… Read more

we tried to claim on the 10 year warranty and was told it was being replaced then to only got the run around from Snooze for 4 months, went direct to manufacturer more run around for another 3 months and they said they cant help unless we freight it to them for inspection which would leave us with no mattress for 3 weeks so I asked asked if they could inspect it at the place of purchase and there response was they cant assist any further....

Love it! Can’t wait to go to bed every night! – 2 weeks in, and my husband and I are delighted with this mattress. We enjoyed a Sealy Super Plush for 8 years, and replaced it with this plush Madison Waldorf. So much less partner disturbance and we’re huge memory foam fans, so this bed is even better than our last. I was quite worried after reading so many of the poorer reviews, but we are so far very happy. We will rotate it as instructed to keep it in great shape? Love it! Show details

ABSOLUTE RUBBISH – BEWARE IF BUYING THIS MATTRESS!!! We are utterly disappointed with our Madison Waldorf mattress. Like so many others here, ours has sagged terribly on both sides and is much firmer than the one in store; it’s causing us to both get terrible back pain and lose sleep. Snooze Chadstone collected it and took it back to the factory but it was deemed… Read more

“normal”, then washed their hands of us and will not refund, even though it was sold to us as a mattress that would not sag. We are struggling to get proper sleep on this mattress. We haven’t even had it a year and it’s a terrible waste of money. Don’t even want to give it or Snooze one star.

Comfort has not lasted long – To start with, this mattress was very supportive and comfortable. Ours is a Queen size Medium comfort level. However only 5 years later even though we turned it around as advised, both sides have significant sagging and I am now waking up sore in my hip area. I am only a little lady, while my husband is quite a big man and we're both mainly side… Read more

sleepers. We have moved away from Australia so warranty is not an option. I would not recommend this mattress due to it not lasting very long. We have ours on a fixed slatted base with slat spacing òf 2cm gaps between each one. It was not a cheap mattress so should have lasted longer than this.

beautiful mattress, very comfortable, – before we bought this mattress I had aches in the shoulders and hip, since we got this mattress it has been amazing, my shoulders dont ache anymore nor my hip. highly recommend maddison waldorf, amazing sleep with comfort, we did get the recommended mattress protector with it, very different to my last one. Show details

Very comfortable and good quality – This is a very comfortable mattress. We have had issues with feeling too hot with other mattresses and glad to say we don’t have that problem with this mattress. Also great for minimal disruption with partner movement. Show details

Not what was expected – The key features that drew us to purchasing this bed was the expectation of minimal partner disturbance and comfort. While disturbance through actual movement is minimal, the top cushion layer creaks as you move and is particularly noticeable when getting in and out of the bed. The 'noise' is far from conducive to a restful sleep. The only… Read more

concession is that the mattress was bought during a sale and we didn't pay full price. I am in the process of looking for a replacement.

Terrible mattress and dont buy from Snooze – Terrible mattress, it was uneven and the right side completely sloped. Snooze was unresponsive and terrible to deal with, it took months to get a refund and a decent response. Don’t buy this mattress or buy from snooze. Show details

Sleeping on a cloud – This mattress is like sleeping on a cloud. We have had it for approximately 8 months now and my husband and I both love it. You do not feel each other moving through the night so there is very minimul partner disturbance. So far there has been no sagging however you need to remember to rotate it. I don't really think it is any hotter or cooler than any other mattress but is very comfortable. Very happy with our purchase.  Show details

Disappointing – If you are considering buying this mattress make sure you read the reviews first. I wish we had. It would have saved us a lot of money. We purchased the Waldorf 2 years ago from Snooze after advice from their salesperson who told us he had had the same mattress for years and it had not developed depressions where he slept. This was our main… Read more

concern. Within 12 months it had to be returned to the factory where it was re-tensioned even though we were told there was nothing wrong with it. "Normal" was the term used. 12 months further down the track the depressions are back and it gives me lower back pain every night. I am 70 kgs and my wife is 54 kgs so not large people. I hate to think what the mattress would be like for a larger person. We have contacted the service department again only to be told once again that this is "normal". Well I'm sorry but I don't think lower back pain is normal. I have also contacted the store where we purchased the mattress and they didn't even have the decency to reply. Never again would I buy a pillow top mattress or shop at Snooze.

Pure bliss every night!! – Still madly in love with this mattress after four years, it’s so comfy, and so are the pillows! They threw in free memory foam pillows as part of the deal and thank god because they are soooo perfect for this mattress. I am a slim female with bony hips and this mattress supports me so well. I don’t think it would be suitable for a heavy person though.  Show details

Madison Waldorf good for the first few years - until the 4th!!! – I thoroughly enjoyed this mattress for the first 2 years. Into the 3rd, I started to notice it sink slightly and now into the 4th, I am in pain has it has sunk rather dramatically. Hip and lower back pain as it feel like my legs and shoulders are now high than my waist!!! Currently seeing if this is covered under their 10 year guarantee or what they will do, as it is so disappointing considering the money paid for it!!!!!  Show details

4 YEARS STRONG!!! – The staff member helped us understand needing the right balance of support and comfort. He gave us a quick few pointers on how to best pick a mattress for me and my wife and showed us a some mattresses. Let's just say it is a massive step up from my old mattress. 5 Stars for customer service and the mattress. Would recommend the brand and Snooze.  Show details

5 nights of incredible sleep – Purchased a King size and have had it for the last five nights. So far it has been amazing and easily the best mattress I have ever owned. I bought this after returning my Koala mattress which was too firm and caused me some back issues. The softness of this mattress is incredible and each night I fall asleep faster than I have in years. I wake… Read more

up pain free and feeling more refressed than I usually would.

I know it is early days- but fingers crossed this mattress continues to give me a great nights rest.

Worst mattress ever!! – 3 years In & I have horrendous back pain. I now sleep on the couch and my pain has disappeared. Pillow top now had 2 graves where we have been sleeping  Show details

Great for 3 years then collapsed – Mattress was comfy for the first few years but springs and mattress topper have collapsed. Extremely disappointing for such an expensive mattress after only 3 years! We've upgraded to a much bigger mattress now, and will be following up with snooze on warranty!!!  Show details

The pillow top sinks - – I am really disappointed. After 3 months there is a deep furrow where my body lies. I phoned the store and it was picked up, tested at the factory where they said all was perfect and put it back together again . One month later it has sunk again . It was picked up and again I was told no problem even though they had photos of the deep furrow the… Read more

delivery man had taken . Somehow in the transport to the factory it fixed itself?.But the advised me they changed the springs and the foam in the pillow top. Crossing my fingers this works but I will never buy from Snooze again - should have stuck to the well know brands I have purchased in the past. Wish I had read the reviews before , seems this is a problem

Absolute Rubbish – Back pain after 3 months. WORSE THAN MY PREVIOUS $500 matress. Never will use snooze again. There customer service is absolutely rubbish they have offered no assistance at all and said there is nothing wrong with the product.  Show details

Like Sleeping On A Cloud – We love our Madison Queen Bed so very comfortable and great support best thing is no partner disturbance we wake up refreshed. The mattress is very supportive but quite soft so easy to drop off to sleep, we have had many mattresses over the years but this is by far the ultimate Bed. I used to suffer lower back pain with our other mattress but no more back pain so absolutely wrapped in our new bed.  Show details

Comfortable great mattress when you get into bed. Until you wake up hot and in pain – I was so looking forward to this mattress after being assured by the sales person at snooze that this was the best. I travel a lot for work and sleep on many mattresses. Never have I had the pain, back, neck - hottest mattress ever, ridiculous in summer. When I complained about the pain I was experiencing Snooze Mornington suggested I see a… Read more

physio. They also said their "bed match system" was a guide only. Never will l buy from Snooze again or recommend them. No customer service and a real don't care attitude. I spent a lot of money of this mattress and couldn't be more disappointed. I only wish I'd read these reviews before my purchase and not got duped in the selling process. The recent reviews on this site do not depict how bad this is and you really need to scroll down and read earlier posts. I would have loved someone to have contacted me with a solution because Snooze Mornington certainly won't help. Beware! 10 year guarantee I think that's a safe bet for the manufacturer.

Our second Madison Waldorf – We bought a Madison Waldorf 5 years ago for a holiday house that is now our permanent home. We have recently purchased a new one for our city dwelling. We love this mattress, it is totally supportive and supremely comfortable, and no partner disturbance. I can't imagine choosing anything else and I tried many in the shop but came back to Madison Waldorf. It's heavenly!  Show details

Worth every cent for a good nights sleep – We've had our madison waldorf for over 6 months now and its the best matress we've had. Its firm and supportive but not too firm that its hard. You don't sink into it but it holds you nicely. My partner does shift work and often gets up in the middle of the night to leave for work , it always used to wake me up and with the madison the bed doesn't… Read more

move or bounce so I don't wake up. It's a heavy matress (we have a king) and its a bit heavy to turn , however it needs to be turned on a regular basis to you don't develop pockets in it. We haven't had any issues with a hump forming in the middle. One star down as it gets hot sometimes,we use breathable sheets and cooling matress protectors but it still retains heat . During winter its not a problem, in the australian heat, its not great. But thats from body heat I guess, and we still sleep through the night.

Comfortable and relaxing – Extremely comfortable, very happy with this product.I would like to recommend every one I know.It's worth buying because you never regret.Great product, value for money.It is one of the best products which I have bought from deals direct.  Show details

Excellent mattress – Extremely comfortable mattress. Very supportive on my back, leaving me with the best quality sleep. Highly recommend! Show reply