Pool is PERFECT, service not so much!
The pool is amazing, no regrets as the family love the feel of the water, in and out. When working pool maintenance is a cinch but what let’s the total package down is lack of customer support.
- Warranty Claim Made: Yes
- Purchase Type: Pool
Nothing short of amazing!
We use our Magnapool atleast 5 times a week and everytime without fail, we get in the water and it feels instantly soothing. The water feels soft to touch, and when out of the pool you feel refreshed. Absolutely love our decision to go with a Magnapool.
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Author stated being incentivised for this review
best decision made this year
Converting from Chlorine to MagnaPool was one of the best decision's I have made this year :)
The clarity of water is noticed by every person who sees the pool
The kids love if because they feel the water is 'softer'
Also the ongoing maintenance is so easy, and the timers and other functions are great
Thank you Magna Pool
- Return Claim Made: No
- Store Location: Windsor Pool Shop
- Warranty Claim Made: No
- Purchase Type: Pool
Author stated being incentivised for this review
perfect water for swimming
In summer used daily, maintained regularly with no problem nice water , no trouble in servicing it, we love it though bit pricey , it is worth it , will never go back to traditional chlorination
- Return Claim Made: No
- Warranty Claim Made: No
Author stated being incentivised for this review
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Beautiful clear water
We've used our pool almost daily through summer and it's always had fantastic water clarity and is easy on our kids skin. Glad we made the choice to use a Magnapool
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Author stated being incentivised for this review
Mineral pool | Easy Maintenance | Low annual cost | Love our Magnapool
Our pool is used by a variety of children from all over the neighbourhood. They swim in our pool for hours and don’t show any signs of chlorine effects given through standard chlorinated systems. One family friend with eczema uses your pool as their own salt water chlorinated use needs to be monitored and limited. Besides all the positive reasons above, the annual cost of keeping our pool crystal clear is less than half of all our friends using salt water or chlorine options. We spend on average $40 per month (one 10kg bag) on our 7mtr x 3mtr pool. Approx 27000 litres. We don’t use anything else, once you have the hours of operation set and strength of system set it’s pretty much self sufficient !
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Faulty sensors
Terrible product. The sensors have failed/broken 3 times in a month. Very frustrated and not happy. Have had a techiciam from Zodiac out three times and it keeps on failing... The only way you know it's not working is to manually test it regularly but this defeats the purpose of getting it in the first place. Great system in theory if it works.... But when it doesn't its a compete waste of money
- Return Claim Made: No
- Store Location: Narellan pools south sydney
- Warranty Claim Made: Yes
- Purchase Type: Pool
Hi...I can't access the webpage you advised.....I have since had the blue box replaced by Narellan (South Sydney) free of charge, which i thought was excellent of them. The system seems to be working
... Read moreok or at least better because now at least it is chlorinating the pool, the old system was not even producing chlorine. I'm still getting an error message that the PH Dosing is not working.....and the PH range was out of whack when I did a manual test.....my concern with this product is that you have to trust the readings on the system and if they are out there is no way to know aapart from getting the water tested and I really don't want to keep doing this I want to rely on hte system i paid so much money for.....and if the system is not operating correctly, them it will also over or under chlorinate, depending on what the sensors are telling the system.....is that correct or am i way off?????.....as i said, so far so good...but I'm concerned about this product and I want to like it....but I'm not assured as yet.
Hi Mick,
Thanks for your inquiry. We definitely recommend that you do regular water tests as a crucial maintenance routine.
... Read moreAs far as the system goes, like all systems in the market, it requires the sensors to be calibrated, it requires the acid bottle to be kept up with acid. Because if the acid bottle runs out and you haven't kept an eye on it then its going to flag a pH error, because its not feeding any acid. If the pH and the cyanuric acid are kept within limits, usually the ORP sensor performs better than any other product on the market. The important thing to note is that you need to interact with the system, like everything else on the market you still need to provide upkeep and monitor to make sure it's running properly. Basics such as: keep ALK in range, ensure there is always plenty of acid in the bottle, keep CYA under 30ppm, calibrate sensors every 3-6months. Get water test by pool shop every 2-3 weeks. Regards, Zodiac & Astral Pool/Fluidra Support
Magnapool
After having our magnapool here in NZ for 10 years our cell has finally stopped working. We love the feel of our pool which I call the fountain of youth. My pool shop recommends to replace the control and cell for some reason, should I have to do this or just the cell.
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Magna pool
We have had our pool less than 6 months. We have had our unit replaced once already. Our second unit is also faulty. Not a great product. All of these units were supposedly recalled???
- Return Claim Made: No
- Store Location: On installation of pool
- Warranty Claim Made: Yes
- Purchase Type: Pool
Hi Kate,
We are sorry to hear that this has happened. We have had a number of software updates recently that have corrected any of the issues that may have been present in previous versions. If you r
... Read moreeach out and direct message us your contact details including email address, we can arrange for a technician to visit and implement this update for you.Find out how Magnapool compares to other Pool & Spa Shops
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Lots of problems that no one wants to help us with
As far as the feeling f the pool water it is glorious and I truly love it but we have over a period of 6 - 8 months noticed that our grey pool is turning blue in places and white hole marks are appearing on surface of pool. Narellan were the installers of the pool and they say it is the chemicals the has caused it. The pool cleaning and chemical services are adamant it is not the chemicals but the finish of the pool. We have had the pools just over 2 years and are deeply disappointed as Narellan won't inspect the pool even though we have asked
... Read more. We are aged pensioners who love our pools and as this is our first Magna pool are bewildered by the lack of concern. We have reached a dilemma as "He said She said" mentality and we seem to be going around in circles. We would like to take this further but where do we go from here. I wish we had just purchased a standard salt water pool so we would have not had these problems.- Return Claim Made: No
- Store Location: Narellan Hervey Bay
- Warranty Claim Made: Yes
- Purchase Type: Pool
Hi there,
We'd like to help. Please paste this review into an email and send it to productsupport.au@fluidra.com and I'll be in touch immediately to allocate your case. I've also passed on your comme
... Read morents to our MagnaPool product manager for further insight. Thanks!
Nice but VERY expensive
The overall feel and clarity of the water is nice and it really does not irritate my eyes but, with the amount of rain that has been falling in New South Wales, and the storms that have been getting more intense by each year, I am seriously thinking of switching back to plain salt.
I have a 45,000 litre pool. With every 7cm of rain that overflows from my pool, I lose about 1 bag of Magnapool salt (10kg) at the cost of $38. I have come to realise that I have been paying an outrageously inflated price for this mix of potassium and magnesium chlor
- Return Claim Made: No
- Warranty Claim Made: No
- Purchase Type: Pool
Hi Zoltan,
Thank you for taking the time to share your feedback. We’re so sorry that your experience did not match your expectations. Please contact us to determine how we can provide you with a solu
... Read moretion. We can be reached at productsupport.au@fluidra.com
Love the mineral water to swim in but it is destroying the Gel coat on our pool. The pool is only 2 years old
The water looks, tastes lovely, but just been told we should be using liquid instead of crystals nobody has told us this before. Apparently there have been tests done in Victoria by a Gel coat company and they are recommending liquid minerals.
This doesn't help us after 2 years of doing what the installer advised. Nobody knows where to get 'liquid minerals' from & we have never been told this before. We have only used the Magna minerals as these were used in the handover of our new pool.
We have a 2 year old pool that looks worse than our previous one that was 30 years old. Please help us, we are very disappointed & looking to pursue this further if need be.
- Return Claim Made: No
- Store Location: Rickstar installation pools, Harvest pool. Kincumber pool shop. Swimart, Kewba pools.
- Warranty Claim Made: No
- Purchase Type: Pool
Hi Jan,
Could you please paste your review into an email and send it to productsupport.au@fluidra.com? We'll see how we can help.
... Read more Thanks!Hi Jan,
Have you tried emailing us at productsupport.au@fluidra.com? MagnaPool does not destroy gel coating on pools. We believe you're receiving incorrect information and we'd like to lend a helping hand.
... Read more Look forward to hearing from you! ZodiacFind out how Magnapool compares to other Pool & Spa Shops
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Taste of the water
Hi,
We have had our Magna pool for a few months now and the water tastes disgusting, everyone that swims in the pool comments on how bad it tastes.
We had a Magna pool at our previous house and cannot remembering the water tasting like this??
Hi Trudie,
Have you had a salinity and pH test done at your local pool shop? Your salinity and/or pH could be too high, which really brings out the bitter taste of the minerals. If you adjust your sa
... Read morelinity level to 4000-4500ppm and pH to somewhere between 7.2-7.6, this should eliminate the taste issue.Thanks so much for the info really appreciate it.
100 times better than a liquid chlorine pool
I've had the magnapool with magnesium for just over a month and I swim in it every day. The water is so much clearer and silkier to swim in than the previous liquid chlorine set up. Our local pool company installed it and comes once a month to check chemicals and do any top-ups, so apart from cleaning the leaves out of the creepy-crawly basket, there is nothing to do but enjoy the pool. I hated having to test the water all the time and add liquid chlorine, so this is very easy-care and pleasant to own. It might be my imagination, but I think my
... Read more skin is actually softer as well, which is lovely. I can't recommend this highly enough. I know others have said the hydroxinator will only last 3 years, but even if mine does I'll still be happy with the use I've had out of it. I feel like I have a Health Spa in my own backyard!- Return Claim Made: No
- Store Location: Donemans Pools, Bundaberg
- Warranty Claim Made: No
Best Pool Ever
We had been reading about Magnapool for a while and thought we would set up pool to be Magnapool.
We thought if it does live up to expectations we can revert to back to saltwater.
However we cannot recommend the Magnapool enough. No chlorine smell, no sting of the eyes and just a great all round feel on the body. At first there was a slight different taste to the water, but this disappears after 2-3 weeks.
It is without a doubt the single best decision we have made in designing and setting up our pool, it was easy to set up as well.
You wont look back.
Questions & Answers
Hi
I have a fibre glass magna pool , it’s 12 years old now, last year I had to replace the hydroxinator, now the controller is dead, no power. I’ve talked to two pool shop, they said I’ve to replace both hydroxinator and controller as there is no controller to match the old one. Is this true? If I have replace both is that mean I have to change plumbing?
Thanks
Quan
Hi
I’ve just had an hydroxinator iq installed with a new magna pool and it was working fine but now for some reason the clock resets itself to 00.00 each day.
I now have to reset the clock to the correct time each day which is very annoying!
Kind regards
Richard
Mine as well! i have just logged a support request to see what they say.
The zodiac control unit has two batteries, one is memory for storing settings and surprisingly another for the clock. It's not in any manuals. Just I am luck that I have such skills to figure that out.
I recently had my magnapool water tested at a local pool shop, they told me i needed to add abag of slt to the pool. I have never been told to do this before & when i questioned him he said maybe just add a bag of minerals instead.
Does a magna pool ever require salt to added
Hi Michelle,
Thanks for your inquiry. Please reach out to our LIVE CHAT for further troubleshooting assistance.
We can be reached at the live chat located on our website during 9am-5pm Mon to Fri: https://www.magnapool.com/
Regards,
Fluidra Support
I have never been told to add salt, I’d get a second opinion or look up zodiacs help line and call them, sounds like a pool shop who has no idea what Magnapool is. The magnapool compound contains salt and magnesium sounds like bad advice to me
Thanks for you response, I think I need a new pool shop
Get an answer from our members and Magnapool representatives
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Hi Mick,
Thanks for reaching out and we’re so sorry that your experience did not match your expectations. We will need to obtain your case history and find out your water chemistry in order to assist you further.
... Read more Please reply back to us with your case number or email address so that we can determine how we can provide you with a solution. We can be reached at the live chat located on this page during 9am-5pm Mon to Fri: https://www.zodiac.com.au/service-my-product Regards, Fluidra Case Management Team