Tried to Lie to me about Sending me the Wrong Product!
I'm no stranger to ordering from online pharmacies and have had generally good experiences. It seems there are a few happy customers for this business: Mail Order Pharmacy and a lot of unhappy ones; unfortunately I’m one of the latter.
I made an order for a bottle each of Babyliss Pro Argan Oil shampoo and conditioner. The wrong brand arrived: Agadir. I emailed them to let them know and to ask what to do to return them - no reply. I emailed again the next day - no reply. The third day I rang up and asked why my emails had been met with no response; I was told a lady who'd just had a baby received the emails at home and forwarded them on to the workplace. But of course she didn’t.
The lady responsible for my order told me, for some reason, the product I’d ordered was not available because the owner of the company died in 2017; she then tried telling me that they were both the same product: Agadir made the shampoo I'd ordered now – it was now called Agadir. I told her it was not true as I bought the Babyliss Pro all the time and this and Agadir were two completely different products. She went silent, no doubt thinking I was not worth arguing with. I didn’t appreciate her obstructive, arrogant and unapologetic attitude.
It seems clear that they intend to keep the Babyliss Pro shampoo listed on their website without amending it and mean to keep selling people the Agadir!
She told me that they would send me an envelope for the return of the bottles and after they received them they ‘would see about’ granting me a refund. Unfortunately I paid by Visa and not Paypal so I have no recourse but to see if these people honour their word and give me my refund!
Based on their dishonesty and poor customer service I would definitely not recommend this business to anyone.
One of the staff over the phone tried to claim they don't do prescriptions by mail! Unbelievable.
He then decided to get someone to call back when I read the evidence to him that they do, starting with the name of their company.
Don't do business with these people. I have discovered they are untrustworthy and dishonest.
I purchased from them on Sunday and got the order Monday afternoon. I live in Sydney but I was expecting it to take about a week
Still waiting I ordered from this company one month ago. No response from emails asking where order is or why a delay. Taking action on them today.
Do not use this site
Ordered a b12 spray to Adelaide arrived way later than expected, never sent any shipping confirmation even after emailing twice. When it finally arrived it wasn't in any box and had no protective seal, spray had leaked everywhere. I will not be using this product as I don't even trust it is legit.
How do you rate a Customer Service - that doesn't exist??
Placed order for 2 bottles of Arnica tablets for my broken foot. How disappointing to finally receive package (WA) to find incorrect product - got 2 bottles of Calm pills instead.
Made contact via the website to try to organise to send product back/refund/sort out.
Still waiting for my reply! Might try the Calm pills - perhaps they'll help.
If I ran my toy website on your business model - I wouldn't be in business!
Amazed you still are!
No surprises - won't be back!
Feeling generous to give a Rating of 1!
They have a great range of fitbiocuetcals and when they didnt have a certain product,they got it in for me
February 18th 2019 Update: Great service
Thank you for the quick refund when my biocueticals urinary care was not in stock!The girl had also told me that when it comes back into stock she will call me and let me know.
Bad Customer Service!
I purchased an item last month and they mailed it to me 16 days ago and provided me with an Australia Post tracking number. At first I was impressed and felt confident with my purchase. But now that I've been waiting 16 days and watching the parcel online bounce between NSW to QLD to NSW... and I'm in WA... I don't think it's coming! Ive tried to email them but it continually bounces back. If I don't get an answer soon I'll have to lodge a paypal dispute to recoup the money. Glad I chose paypal!
Never ever use this.
Terrible service, no announcement for out of stock, after confirmed refund, no refund.
Forcely sent product after I no longer needed the item.
NEVER EVER USE THIS SHOP AGAIN.
I didn't give them even 1 star!
shocking! 1star too much!
I've placed an order on 11th april my credit card got charged straight away. 10days later order still hasn't arrived. I called them up and was told they're out of stock (the web clearly stated IN STOCK!) Rude customer serv on the ph, not even a courtesy email ...still waiting for the refund!
Out of date product
What a shocking experience I ordered some natural product from this online store, I received them and noticed they were out of date the next month it is now the end of Feb and product was out of date 01 April. I rung to be told if I took the recommended dosage from today they would still be in date??? not taking in to account that I cant start taking them till middle of next month and take 1/2 of what is recommended..... any way after a very rude reply I finally go well send them back and we will refund you but not your postage or original postage??? Disgusting possible the rudest people I have ever spoken to ever!!!
I won't do shopping from this website again! Not good service at all. After one week to ask for a refund, still I'm waiting!!!!
Great service and well priced
I don't usually write reviews but I have been so impressed with the service I have received from Mail Order Pharmacy that I felt compelled to provide some feedback. I have used mail order five times in the last two months and have been extremely satisfied. The website itself is very easy to navigate (and I'm not the most techno savvy person), the prices were very reasonable and I received all of my orders within two days. I have used other online pharmacies in the past with very mixed results, and so I called Blakes Pharmacy (who manages mail order) to let them know how happy I was with the service. The lady I spoke with was very pleasant and even remembered my most recent order, now that's what I call service! I would recommend mail order pharmacy to anyone.
Very efficient and great prices
I have used Mail order Pharmacy many times over the past 6 months the service is always quick, and the prices are very competitive . If I have to make contact the staff are always very courteous. I have used other online pharmacies but this is the best one .
efficient and great price
I won't be using this company again due to poor service, apparent fundamental floors in their online order section, and a bad attitude from the woman I rang on the 24/6/13 to ask about my order placed on the 9/6/13. When I asked her to email confirmation of a refund. She said it will happen when she gets around to it. Unbelievable
Ordered items five days ago, my order still shows as "invoiced". Their website proclaims they send same day or next. Rubbish! Have emailed twice to no response and tried phoning but it always rings out. Wondering when or if I will ever receive my items and have now had to buy instore from another pharmacy. Do not recommend!
Poor time frame (unreceived items), non-existent after-service (don't answer their emails or phones). Are these guys still operational? If so, how?!
My order was shipped same day and received my products next day
Very good price. Hugely pleased with the experience and the products were exactly what I ordered.
I was most impressed and highly recommend this company, I will definitely be ordering from them again.and will be referring friends and family. Well done.
Do Not Buy from these people!!!
I ordered one bottle of vitamins to be sent to my sick friend in New York City. It took over 2 weeks to leave the country (apparently) but my friend never got them. I paid $20 for shipping which is registered post. It has now been 2 months and nothing. When I called the first time I got a very rude customer service rep who just dismissed me and none of my emails have been answered. I am now $80 out of pocket and nothing to show for it. Do Not Buy From These People!
The products i ordered were shipped to me on the same day that i placed the order, and they arrived in great condition within two days. the products seem genuine, i ordered 3 different types of Bioceuticals vitamins. Very good price and one item was on sale. all round excellent service, no complaints at all.
I regularly purchase from online pharmacies and up until now have been impressed with how quickly things arrive.
Unfortunately this is not the case with Mail Order Pharmacy. I ordred products and there was no indication that they weren't in stock so I went ahead and ordered them. Waited a whole week and nothing arrived, in the meantime had email them twice to see what was happening, heard absolultely nothing back. Finally got through to their store to be told that the stock was out of order, and if I had an issue maybe I should just take a refund!
Said I had waited this long, might as well wait until they arrive, which I was told would be in the next 2 days by Express Post, and still nothing.....very very poor service, there are so many other options out there, don't bother with this one.
Poor service, very slow, no follow up
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