Makin Mattresses Bellissimo Duo 2000
Verified4 reviews
Doesn't outlast a couple of years with regular use – We flipped and rotated the mattress every week but within two years we noticed body impressions which became sink holes within three years. After checking with the manufacturer we were told that the mattress needed to be taken away to be 'reconfigured'. We decided that reconfiguring would probably only give us a couple more years at the most because our experience had told us that the latex wasn't lasting quality. We've chosen to discard the mattress and bought another brand for the same price with a 10 year full replacement warranty - - the 'nobody does it better' claim doesn't ring true anymore.
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Another bad product from this company – After being told our original mattress that we purchased from this company couldn't be fixed, we purchased another bed from this company (worst mistake ever) Since we purchased it we have had the mattress and topper replaced 3 times, now it has failed again. Best thing we ever did was purchase another mattress from another company recently and we are sleeping better than ever
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Hello Marc, we at Makin Mattresses like to action all feedback from our customers. Due to the unusual repetition of your concerns we would certainly like to investigate your experience further. If you could please contact us directly at productreview@makinmattresses.com.au we will be swift to look into your case.
Thanks for the reply, I emailed productreview@makinmattresses.com.au on the 30th of November, still haven't had a reply?
Hello Mark, we would just like to followup that you have been contacted, can you please advise us at productreview@makinmattresses.com.au
Just an update I replied to a Makin Mattresses email on the 2nd of April and they still haven't replied!
Hi Marc, Could you please contact us at productreview@makinmattresses.com.au as we experienced a change in Marketing Management at that time. We would like to resolve this issue with you and apologize for the delay and inconsistency in response as we would like to provide you with a satisfactory outcome ASAP.
Kindest, MM Management
Another update, I replied again to this company on the 19th of June and here we are 1st of October and still no reply! still not resolved
Hello Marc, we appreciate your update. Options have been made available to you by your store of purchase. If you would like to explore these options please contact the store directly and discuss these options with the manager. We have closed this case on product review and await your direct contact with the store. Thank you Marc
I have had no contact from anybody from Makin Mattresses at all since writing this review
Hello Marc, I have looked into your history and can see contact has been made in response to your review via email by both the Area Manager and Marketing Manager. Both have followed up on your concerns with the store directly in relation to the feedback you provided via email. Emails were sent to you directly on 15/3/17 and 29/3/17. In further followup we happy to contact you by phone on Tuesday 3/10/17 to discuss this closed case. Please provide your contact details to productreview@makinmattresses.com.au - and we will speak to you then - thanks Marc
I still have the email from the 15/3/2017 from [Name Removed], but I never had any more contact from him at all. I haven't seen the email from the 29/3/2017
Hello Marc, I can confirm you received the email sent on 29/3/17 as you state above ( Jun 19th ) you replied to this particular email on the 2nd April. Rather then going back and forth via product review a Makin Mattresses representative will be happy to contact you on Tuesday 3/10/17 to discuss resolution options. Please email productreview@makinmattresses.com.au your preferred contact number or if you have any other questions please email us directly at productreview@makinmattresses.com.au - Thank you Marc
Pillow top. Bellissimo firm – After One night sleeping on it (with plastic still on ) and mattress protector, a nightmare no sleep, we bought the firm, but way too soft, bad back, firery hips , the both of us , had same symptoms, we were wary about the promises of not meeting up to them, it wasn't good, that is why we left plastic cover on, but no the management were rude would not take a return, we were very offended when acussed of having bed bugs, and lying, so no return, very very disappointed, we are in business, so do have an understanding of both sides, they should have done the right thing
Stay away, all promises but no backup.
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We havn't finished with this purchase/return, it is a shame when honest people have to go to extraordinary lengths, especially when they have never had too before.
Hello Frost, We are very eager to make contact with you and get a better understanding of your concerns. Your subject suggests you purchased a Bellissimo Firm however you also mention pillow top ? Our Bellissimo Firm model does not have a pillow top so we would just like to clarify this with you. Leaving the plastic on the mattress would have impacted your sleeping experience terribly. This dramatically impact the feel and reduce the natural airflow of the mattress. A Mattress bag is only designed to protect the mattress from the elements while in stock or transit. Could you please contact us directly on productreview@makinmattresses.com.au and we will be swift to address concerns. Thank you Frost.
it was just a pillow top and we just opened the end to let the air escape whilst sleeping. the manager said No to a return, so what does one have to do to achieve this .
Very disappointing – We purchased a Bellisimo Duo mattress about 10 months ago from the Adelaide store. Within 3 months we had the top part replaced by the Newcastle store (we are retired Grey nomads) as it was sagging badly. We were told this was extremely unusual, although given the comments on here, I can see it's more common than not. Anyway, the mattress has again sagged so badly that we are now looking at purchasing a new mattress (NOT from Makin Mattresses) and forgoing the $2000 odd dollars we paid. Makin Mattresses are not interested in helping us with any form of refund which obviously makes this much harder, but as I have chronic pain and chronic headaches, we feel there is no choice. PLEASE beware before purchasing!!! We would not like other retirees to be so badly financially disadvantaged.
Hello Christine, I would be interested in making contact with you as I am confident we can rectify your concerns and restore your confidence in our product. Our Bellissimo range is an extremely popular model and we would like to have you join our many satisfied customers. As you would be aware this model is covered by a 10 year warranty and backed by a 5 year comfort promise. I am confident that together we can resolve your concerns and I look forward to hearing from you - please contact me directly at productreview@makinmattresses.com.au - Thank you Christine.
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Hello, We are sorry to hear of your experience with your mattress. As you know, we at Makin Mattresses pride ourselves on not only an exceptional product but exceptional service.
Our natural Belgian Latex is of superior quality. Our 5 Year Comfort Promise service offered to all Bellissimo customers, is wonderful for those in need of an alteration either for soft/firmness or additional support.
This is a service that we highly recommend be done in all instances, before discarding of a Makin Mattresses mattress which at 2 years old, is a terrible outcome.
As we strive to ensure every customer receives the highest quality service and product, we are disappointed to learn that in this instance this option was not actioned prior to moving on from Makin Mattresses.
Unfortunately this has led to a poor experience and reflection on our product and company that we wish to reconcile with you privately.
At makin Mattresses we in all cases, strive to achieve the best outcome for all customers as quickly as possible.
If you wish to discuss this further, we are more than happy to receive your additional feedback and learn why our 5 Year Comfort Promise and wonderful service was not used.
advert@makinmattresses.com.au
Kindest, MM Management