tools work well, but are useless if you don't have them because they are in for warranty service
I bought a 3 tool pack, including a DHP485 drill. Still under warranty it needed a bearing replaced, I took it to the retailer and then had to take it to another business for repair. After 1 month I checked progress and found it was going to be another at several weeks due to the part being on back order. I then contacted Makita through their website, suggesting they give me a new drill. I sent 2 emails, and had a telephone discussion with their sales rep, ( I called him) and to this day I have not had a response to any correspondence. I now ha...ve the drill back after almost 3 months. I was convinced to switch brands to Makita, but now I'm going to sell the first 3 tools I bought and move back to my previous brand where I found the back up service excellent.
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