Manheim

I bought 2 Honda Postie bikes from Mannheim at online auction. One of these had missing parts. Manheim resolved this matter with no hassle at all. Thank you in particular to Tania who went out her way to help! Morné

Purchased a 'silver' tier vehicle from their auction site, paid fair market price with a clean inspection record. Post purchase its evident the entire engine block has been cracked and seller has epoxy-glued the crack, but still leaking coolant. Entire engine needs to be replaced for cost greater than the value of the car. Spoke to Manheim 'customer service' agent who was abrasive, rude and frankly told me 'not their problem'. I would avoid this company at all costs - it looks glossy and reputable but is far from it from my experience.

the staff store were very helpful when I went to pick up my goods it was quick and very easy.

Poor online setup for auctions. App is terrible.
No possible way to inspect cars/bikes in person. A few photos online is all you have.
No on-site auctions anymore. You are buying site unseen.
Damage is always much worse then documented.
Their fees are outrageously high (15% on top of purchase price), unsure how they can justify those numbers per car.

They need to bring back on-site inspections for transparency as a minimum. Those fees are ridiculous. At least with Pickles you have a comprehensive report and photos from every angle and specific photos for damage. Saying that, Pickels also needs to bring back on-site inspections but definitely the better of the two.

The car is list on Cars & Light Commercial however, the car problem report dont show is until you get the car, totally manheim is scam people.

They will give you crap after getting your money! Description doesn’t say engine light is on when arrived to my place the engine light is on. Called the customer service and she said that when we took the photo to post on website the engine light is not on. So it’s my problem now. What the heck?! Totally Scam!!! Save yourself. Don’t buy from them. They blackmail me so I needed to get the vehicle even it’s a LEMON!

Bought a repairable write-off car from salvage section with front damage. Only to find out, it had HAIL damage when the car was delivered, which wasn't noted in the add during marketing stage. There are two reviewer's on here who gave 5 stars, not possible. Both of them work for this JOKE of a company, judging from my experience all the NEGATIVE feedback is WARRANTED and then some. I have been trying to get a refund past 4 weeks. All I got was, excuse after excuse, constantly using delay tactics to give my money back. There is one guy in custom...

Bottom feeding stingrays, not truthful at all, and cancel auctions for their friends.
They send threats and have no regard for anyone.

Absolutely Dodgy business. Would intentionally not show the damage clearly and not upload clear photos to get more value for their car when selling in online auction. Absolute rip off. Would not let anyone inspect the car beforehand. Breaking ACCC guidelines about time for fair trading to crack on them.

Just purchased another QFleet vehicle at auction. Really appreciate the clear communication of the process and requirements and the care from the Manheim Team.

Terrible management
The general manager lies in every single word he said it in his email
He tries to threaten me

I needed some assistance regarding buying a car under my company's name as I am the director. The registration form does not allow any information input for company name, ABN etc. Just individual name, email and password. Called manhiem Altona office 5 times and the girls who answered the phone have no idea how to register under company ABN. They were in a rush and kept on saying just register online and when I explained the issue they just transferred me to service desk. Each time service desk phone rang and message played saying they are not ...

Providing access to one's bank account is a pre-requisite for participating in Manheim online auctions. DO NOT DO THIS. Manheim will unlawfully withdraw money from your account without authorisation, citing ambiguous clauses and annexures within their dubious Terms & Conditions.

I purchased a car from these people signed the papers and paid for the car went to leave and was handed only 1 key asked where the second key was and was told that it was in another office that they couldn't get access at that time and would be available the following day I then called only to be told that they couldn't find it so I asked them to replace it only to be told that it was not going to happen and I was going to have to pay for it at $400 to $ 500 dollars doesn't seem such a good deal now. It's been my experience that these people will lie and misrepresent themselves in order to make a sale Beware don't deal with this company.

Would not go back to this place coz it is so dodgy , they would not give you the proper info online . Condition of the car is not explained enough .