1 photo
Manheim

Manheim

1.6 from 90 reviews · View Statistics
See the Best Auction Shops in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Manheim? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Product Quality
    1.5 (44)
  • Return Claim MadeYes (3) · No (37)
  • Customer Service
    1.7 (42)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail

Great overall experience

published

I bought 2 Honda Postie bikes from Mannheim at online auction. One of these had missing parts. Manheim resolved this matter with no hassle at all. Thank you in particular to Tania who went out her way to help! Morné

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
James
JamesGreater Melbourne (Inner), VIC

Selling total lemons without care

published

Purchased a 'silver' tier vehicle from their auction site, paid fair market price with a clean inspection record. Post purchase its evident the entire engine block has been cracked and seller has epoxy-glued the crack, but still leaking coolant. Entire engine needs to be replaced for cost greater than the value of the car. Spoke to Manheim 'customer service' agent who was abrasive, rude and frankly told me 'not their problem'. I would avoid this company at all costs - it looks glossy and reputable but is far from it from my experience.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Simon
SimonSydney, NSW

best auction site yet

published

the staff store were very helpful when I went to pick up my goods it was quick and very easy.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Dan
Dan
  • 2 reviews
  • 1 like

Shady Selling Practices. No on-site inspections. Buying site unseen. Avoid.

published

Poor online setup for auctions. App is terrible.
No possible way to inspect cars/bikes in person. A few photos online is all you have.
No on-site auctions anymore. You are buying site unseen.
Damage is always much worse then documented.
Their fees are outrageously high (15% on top of purchase price), unsure how they can justify those numbers per car.

They need to bring back on-site inspections for transparency as a minimum. Those fees are ridiculous. At least with Pickles you have a comprehensive report and photos from every angle and specific photos for damage. Saying that, Pickels also needs to bring back on-site inspections but definitely the better of the two.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Auction Shops

Find out how Manheim compares to other Auction Shops

Know better, choose better.

Compare all
Q Nguyen
Q NguyenGreater Melbourne (Outer), VIC
  • Verified

Car report is suck

published

The car is list on Cars & Light Commercial however, the car problem report dont show is until you get the car, totally manheim is scam people.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

Do Not Buy From This Auction Site

published

They will give you crap after getting your money! Description doesn’t say engine light is on when arrived to my place the engine light is on. Called the customer service and she said that when we took the photo to post on website the engine light is not on. So it’s my problem now. What the heck?! Totally Scam!!! Save yourself. Don’t buy from them. They blackmail me so I needed to get the vehicle even it’s a LEMON!

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
upset customer
upset customerSydney, NSW

Lemon of an auction house- stay well away

published
  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Sam
SamSydney, NSW
  • 2 reviews
  • 2 likes

Do not use under any circumstances

published

Bottom feeding stingrays, not truthful at all, and cancel auctions for their friends.
They send threats and have no regard for anyone.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!

Dodgy business

published

Absolutely Dodgy business. Would intentionally not show the damage clearly and not upload clear photos to get more value for their car when selling in online auction. Absolute rip off. Would not let anyone inspect the car beforehand. Breaking ACCC guidelines about time for fair trading to crack on them.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Auction Shops

Find out how Manheim compares to other Auction Shops

Know better, choose better.

Compare all
Treeni
TreeniSouth East Queensland, QLD

Great Customer Service

published

Just purchased another QFleet vehicle at auction. Really appreciate the clear communication of the process and requirements and the care from the Manheim Team.

  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Rsh
Rsh
  • 3 reviews
  • 1 like

Terrible management

published

Terrible management
The general manager lies in every single word he said it in his email
He tries to threaten me

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Jay E.
Jay E.Greater Melbourne (Inner), VIC

No service desk available, staff has no knowledge, rude and can't be bothered attitude

published
  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!
Auction Shops

Find out how Manheim compares to other Auction Shops

Know better, choose better.

Compare all
Harry Yai
Harry YaiPerth, WA
  • Verified

OPPORTUNISTIC THIEVES - BEWARE!

published

Providing access to one's bank account is a pre-requisite for participating in Manheim online auctions. DO NOT DO THIS. Manheim will unlawfully withdraw money from your account without authorisation, citing ambiguous clauses and annexures within their dubious Terms & Conditions.

  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
Peter
PeterSouth East Queensland, QLD
  • 10 reviews
  • 8 likes
  • Verified

The worst company to deal with

published

I purchased a car from these people signed the papers and paid for the car went to leave and was handed only 1 key asked where the second key was and was told that it was in another office that they couldn't get access at that time and would be available the following day I then called only to be told that they couldn't find it so I asked them to replace it only to be told that it was not going to happen and I was going to have to pay for it at $400 to $ 500 dollars doesn't seem such a good deal now. It's been my experience that these people will lie and misrepresent themselves in order to make a sale Beware don't deal with this company.

  • Product Quality
  • Customer Service
Similar opinion? Write a review on ProductReview.com.au!

Dubious info

published

Would not go back to this place coz it is so dodgy , they would not give you the proper info online . Condition of the car is not explained enough .

  • Product Quality
  • Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

doug
dougasked

need to know pick up address in ACT Canberra for hail damage cars and contact phone number for truck drivers when he arrives Doug 0417241200 urgent

3 answers
paul
paul

I looked in the phone book for you. The phone book says 1800 001278. It should have the no. on your receipt or telephone Directory Assistance who will tell you.

doug
doug

again, what is pick up address - I have requested Email advice as all phones drop out this morning via Melbourne exchange

doug
doug

who use a phone book

Mint H.
Mint H.asked

Got digger for Thursday?

1 answer
paul
paul

We don't "dig" what you mean.

Mkmk
Mkmkasked

How many cars running for sale tomorrow?

1 answer
Brent W.
Brent W.

46

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.