Reviewer Photos & Videos
Registering is a nightmare
Absolute ridiculous process in order to register to bid - more personal details and verification than opening a bank account! I had to ring customer service and the person I spoke to was very good - however they had all my personal information entered for verification - full licence details. Talk about an opening for identity theft.
- Verified customer
Misleading scammers, Not an auction of any kind
Absolute garbage, ripoff scam, misleading, do not waste any time on it unless you want to overpay. I've been bidding for some time now, won a couple of cars at good prices and then what happens, every time they call me and say i have to pay more than what i won it at or they cant sell and will relist to look for another sucker. Absurd! If starting price is 3000 and i bid 3250 and win, why would i have to pay 4000? Makes absolute no sense, that's not how auction works, they are running a rip off scheme. There's not a chance of getting a car at a good price, like the ponzi mafia casino, house always wins. Stay away from this garbage! Not to mention cars can not be inspected, driven, nor even the engine started. BIG NO NO will report to ACCC
Starting prices are more expensive than buying one from a dealer
Starting price is quite expensive, when a car have been passed on, you are no longer able to enquire about it, every other auction i dealt with you are still able to enquire and put it an offer.
All they care about it their fees not the vendor not the customer.
DONT WASTE YOUR TIME AND MONEY
bought a hail damage car, only 35k kms on the clock and when received the car, it turns out the car has mechanical issue and this was not listed in the website and wasnt told to buyers during the auction. in dispute for two months and finally they said they will give me $1000 refund and thats all although they accepted that it was their fault. Honestly service integrity non existent, these people are shocking absolutely shocking, would never deal with them again ever.
Not what it use to be
No stars, the current Manheim is a shadow of it glory days. Minimal cars, staff have minimal care and will offer no assistance. They are a corporate business apparently with no regard to the businesses buyer or sellers.. Once again a corporate stance, a company run by accountants with no experience in cars..
I’m not surprised by the low star ratings
I bought my first car from Manheim Auctions at the end of 2017, it was a VW Golf which was perfect for a first car. At the end of May 2020 I accidentally crashed my car. The vehicle flipped 3 times before coming to a stop. I jumped out pretty much immediately and was left almost completely unscathed. The entire car looks terribly beat up but I would definitely recommend a VW as I literally was completely unhurt by the accident, the car protected me so so well I was shocked. 10/10 recommend if you are cool with knowing that the airbags may not deploy, as it was in my case.
Look hard BEFORE you buy.
Seems to be many complaints, but why no complaints to Con summer Affairs & the Auctioneers & Valuers Association etc? You MUST complain re the fraudulent behavior if you want some action. Auctions are "As seen, as is, with ALL faults, if any" etc. so look VERY carefully before you bid, as some shonks do put their cars thru' auctions. [My purchase was good.]
The auction photos are cleverly taken to mask most damage and imperfections...The vehicle descriptions (mileage/damage) are inaccurate... 1 vehicle I purchased with only 37000km came with a full service book history , my mechanic said the engine was so gummed up it was obvious the motor had never been serviced from new.When investigated who had done the servicing, I was told that by the person who’s business stamp was in the service book, that he himself had not done the servicing but that his son occasionally did work for Manheim, and must hav...e borrowed the stamp. $5000 engine rebuild was required. 2nd car I purchased was advertised as saying it had 99 000 km on it, when I got it home and put a new battery in it, the speedo was showing 145 000 km... I’m done with these guys... Please be aware...
After finding a car that i liked and wanted to buy, i decided to ring and see if i was able to put a deposit down in which they said no as you need to see the car first. But assured me that they will hold the car an hour prior to my appt, as they are appt only at the moment due to COVID. Heard nothing and drove the hour and a half to get to the appt, got to the appt at 8:55 to be told its been sold over the phone????? So cant take a deposit over the phone, can buy the car over the phone and DID NOT HOLD it for the hour they said to. On arrival they were not helpful and frankly quite rude. Off to another car dealership we go for better service anyway
Manheim is cheater , stay away as far as possible
Manheim is cheater. i auction for Lexus Rx330. while first the vehicle state that " no assessment " then it's changed to " Air Bag Light ON" after i won auction. the worst thing is they not mention about driver side seat belt is cut off and seat have 4 big knife slashs and oil are leaking everywhere when engine start .Manheim only state air bag light warning. Big cheater. now machenics quote more than $5500 for repair.
- Verified customer
Full scam auction stay away
In the last 35 years i been buying cars from many auctions from time to time i decided looking for a damaged motorcycle for a new project i signed up with manheim !!!! I emailed about this bike asked them if i can view before the auction a week before auction they replied on day before auction and said no sorry no viewing and they cannot tell me about the bike and the damage. So i decided to bid on the bike any way the auction started at 10.30 am and end time was suppose to be 3 pm same day the bids was $2600 dollars at 1459pm when i placed a b...id of $3025 dollars at 1503 pm i was the highest bidder i have proof of bids printed @1506 the auction was still running when i called they gave me an answer like yeh so what it can go on because the auction is hot how ridiculous with on line buying you have a start time and finish time these cowboys still running the bulls full of scam pumping the bids who knows how the rip the public. Please look i was the highest bidder at even 1509 pm well stay away from scammers.
Pathetic attention to website security and personal information security
I have been registered with Manheim as a bidder for some years, and bought a truck at one of their auctions some time ago.
However, their attention to their website security and bidders personal details has been pathetic, to say the least.
Their website was hacked on a massive scale last month (Feb 2020), completely destroying it - and despite the company stating that personal details were safe, they weren't.
This is typical corporate lack of responsibility, and a total failure to protect customers personal information with top levels of secur...
False Promises. Do yourself a favour and go elsewhere.
After the Jan 2020 hailstorm in Canberra when our existing car was written off we decided to drive to Sydney to buy a used car as there was nothing available in Canberra to suit our budget. We bought a car from Manheim in Feb 2020 and were promised that the second set of keys would be posted to us. This was part of the condition of sale. After numerous phone calls, emails and tracked letters not a single response. I'll now have to get a second set of keys cut at my own expense!
This is a dodgy car dealer you should steer well clear of!
Sale of stolen trailer
Do Not Buy From Manheim Auctions. Bought an enclosed trailer from Melbourne and when I went to register it in Adelaide it came up as stolen. Manheim had not checked the chassis number on the trailer that was sprayed over, nor did Victoria Police when they put the trailer into Manheims. Manheims has a motor dealers license that forbids you to sell stolen vehicles as you can lose the license that alows you to sell cars. They didn't care that I had been ripped off by them as without rego the trailer wasn't fit for purpose. After having to deal wit...h Vic Police for over 6 months I was eventually able to register the trailer. In this time my business folded as I had bought the trailer to help with my new business. Great to see that Manheims has been having trouble with their website lately and they get a taste of losing money in a business. also something has to be done about the Schill bidders that are employed by all auction houses operating in Australia
I've always been disciplined bidding on Mannheim cars because people generally don't sell cars through auction houses unless there is something very seriously wrong with the car. That is basic common sense.
I rarely win, and I am often flabbergasted by the inflated prices that people pay for some of these vehicles. Reading some of these one star reviews had me laughing my butt off at the naivete of some of these chumps!
They need to man up and take some ownership of their mistakes. The fees aren't kept secret, and nobody has a gun to their head forcing them to bid.
I brought a truck from Altona ,when I went to pick it up it had 2 flat tyres ( it was a used truck not new) , the staff was very helpful to get someone to repair , got the permit to drive from them and I was gone , I would buy from them again
Be careful guys, Manheim used my details on a parking fine.
Manheim staff worker, used my personal details which stored on their computers as I bought many cars from there, they used my details to nominate me for a parking fine somewhere in Broadmeadows with a car I never had, lucky I found out and returned it to them, be careful guys.
Junk Cars DONT BUY FROM MANHEIM
So Bought a 2001 peugeot 206 130k driven they say everything looks good with everything working got the car started testing 1 air con not working then break light no working then got to know engine also heats up so ending with buying a junk car.
Not worth IT.
Questions & Answers
need to know pick up address in ACT Canberra for hail damage cars and contact phone number for truck drivers when he arrives Doug 0417241200 urgent
I looked in the phone book for you. The phone book says 1800 001278. It should have the no. on your receipt or telephone Directory Assistance who will tell you.
again, what is pick up address - I have requested Email advice as all phones drop out this morning via Melbourne exchange
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