Manheim

Recently purchased a vehicle from Altona branch. Organised delivery through them and when it arrived NO KEY transponder came. It was advertised and photo if transponder during auction. I have rung numerous times over last couple of days and keep getting promise "were looking into it and will call you back." I guess could try VCAT for recovery of replacement key costs. Maybe should name and shame staff making false promises. Where's the ACCC. Show details

Honestly, they are not trustworthy at all. They don’t show the real defects of the car. My friend bought a Mitsubishi Outlander from the salvage section. All the photos they provided showed the car with the tailgate closed. After receiving the… Read more

vehicle, I saw that the entire boot area was completely crushed. Contacting Manheim and requesting a refund led nowhere. Also, be aware that they never take photos of the lower area of the car seats if the seats aren’t electric. And if there are damages to the underside of the car, they don’t take clear photos or explain it properly, sometimes they just write “underbody damaged” without giving any real details. In short, I’ve seen many cases where they’re not transparent in their dealings, and I definitely don’t recommend taking the risk.

This is great auction – This is genuine Honest auction unlike some other auctions with culture of fake biding you just don’t know if you bidding with vendors or auction staff members or else At This auction everything explained clearly in T and C can’t be any clearer Bid And Buy with confidence at this auction don’t get taken for a ride elsewhere

Bargain Live Auctions – Here are some helpful advice about Manheim Auctions. 1) Avoid buy Now vehicles like the plague because they are they are more expensive than dealers & the private market. For example a 2019 Kia Rio was going for 19K. 2) you want the live Actions. For example, we picked ⛏️ up a 2016 Toyota Corolla Ascent with reverse sensors & camera & 112,000kms… Read more

for $14500. Don't pay dealer price, pay a wholesale price.

3) Use Redbook as a guid, because it gives you the year, make, model, series, average minimum & maximum kilometres, average minimum & maximum price, including trade in price.

4) find out when are the live auctions, look up the market value for the vehicle you wish to buy on Redbook & bid accordingly.

5) Manheim live auctions are perfect for Toyota models.

Great overall experience – I bought 2 Honda Postie bikes from Mannheim at online auction. One of these had missing parts. Manheim resolved this matter with no hassle at all. Thank you in particular to Tania who went out her way to help! Morné Show details

Had not heard of this company until the last 24 hours. Wrote vehicle of late 2024 registration had been cancelled on my behalf and obtained a replacement vehicle and personalised number plates not long after on insurance. Only to be fined for an unregistered vehicle as the sheer incompetence of this company cannot read a vin number and goes off a… Read more

registration plate (plate was unable to be removed in the accident) so they had canceled month old registration made a profit from transport and went along their merry way continuing business. I am truly blown away that in this day and age when a vin number is the most important identifier on a vehicle they use a registration number and don’t use one ounce of common sense. So big thanks for the stress caused in the last 24 hours on sheer stupidity muchly appreciated

Be very cautious when buying a car from auction. I recently purchased an MG ZS EV from Manheim, and the experience has been extremely disappointing. Important details such as the actual driving range were not mentioned in the listing. I chose a government fleet car expecting proper maintenance and peace of mind with the 3-month statutory warranty,… Read more

but the car had been used very roughly. To make matters worse, the statutory warranty representatives were rude.

One major drawback of buying through auction is that you cannot test drive the car beforehand, nor can you return it if you’re unhappy with its condition. The staff at Manheim were also rude and dismissive, offering very poor customer service.

Overall, I do not recommend Manheim auctions. For peace of mind, it is far better to purchase from a dealer or buy new, where you get a proper 7–10 year warranty and reliable after-sales support.

The car I purchased onlne was graded 'Vsual Grade 1' however, when it arrived, it had several really deep scratches on the front bumper from a poorly repaired collision, and a very wide and deep scratch running from the front fender all the way back to the rear bumper. It also had several other large, over 300 mm, and deep, beyond the clear coat… Read more

scratches on the rear bumper. None of those were mentioned in the description or visible on the photos provided. If that is a 'Grade 1' I cannot begin to imagine what the other grades look like. Pretty poor...

Used manheim transport interstate too Eagle Farm Brisbane and drive 1000kms with car trailer too collect, once loaded noticed significant other damage on vehicle and had missing components that were not with vehicle upon collection Verdict response from Manheim after 5 months wait was because paperwork was signed and vehicle was collected case… Read more

closed and not one cent compensation for damages to vehicle that are next too purchase price

But excuse me but paperwork was signed before seeing the vehicle and damages were stated too staff on day before exit with no care whatsoever

It’s Not like you would reimburse me anything for my travel cost if I was too return home empty anyhow in hindsight I did the right thing considering Mannheim’s outcome

Such a one sided doggy company can’t trust big companies especially this one.

I bought a car and didn't mention that it had major mechanical damage in description. Yes, I made mistake. So I asked them to cancel my order. The car wasn't taken from them. I cancelled order the same day I bought it. For this they kept my 500 dollars deposit. Very unfair. And then they just publish it again by clicking one button. So much effort… Read more

for readvertising it again. They also blocked my profile. And I bought several cars before. But looks like they don't value their customers at all when they block them so quickly. I sent them email about returning my money and I was just ignored by them. Very bad experience. Honestly, I don't understand why they behave like that. They will lose all potential clients. Also, online cite is very uncomfortable to use. In search I can't choose several options at the same time. They should learn from Pickles how to make engine search more user friendly.

Charged me 249$ for 4 days storage for a broken scooter that when i didnt even receive the invoice. Paid the invoice the next day it was sent and collected on the 2nd day after payment. Same with a car i purchased in the same auction. Even that i can digest. However their rude replies on emails and response on emails and text is horrible. I wouldnt recommend these guys to anyone. I dont want to give that one star either.

Don't bother looking - not worth the risk – Don't bother looking, Manheim Perth has gone down the drain. They no longer have any interest in selling to the general public. We have purchased many cars for our small business over the past 15 years. Now, viewing is only 2 days a week and you are not even allowed to access the keys to hear the engine run. Not worth the risk, look anywhere else.

not happy – absolutes useless bunch bunch of [Content Removed] can't even register a car because they haven't cancelled the rego sp ypu can't register it good work

be wary – I bought a later model triton online for a fare price , looked good in pics and no mention of any issues. After i paid for it and picked it up , i drove it home , on the way home about an hour later the motor overheated and it stopped. I checked water and oil before i left the yard all good. I called the Nrma and he said its got a blown head… Read more

gasket. I rang Manheim's and explained what happened, they said ''..sorry its not our problem , you bought it and nothing we can do ..clunk ''. Anyway i got it towed home and to then to my local mechanic , he inspected the vehicle and basically said its gonna cost more money to fix it than its worth ! some of the issues he noted after he checked it over , blown head gasket & EGR , bald tyres x 3 , various oil leaks including gearbox, clutch pressure plate worn as it shudders on take off , centre bearing excess play , worn brake disc rotors front, rear suspension spring broken, worn rear shocks, tie rod ends worn ,excess play in steering box , broken hand brake cable, hole in muffler , various flakey rust areas in chassis. And to top it off my mechanic said its an ex mine vehicle, but Manheim didnt mention any of that in the listing. My advise if buying a used vehicle online through Manheim , go look at it first or get a mechanic or someone to cast an eye over it before bidding to avoid any known issues that they choose to deliberatly leave out. Not happy at all with Manheims ! More recently ive bought a few other general goods items from them and no problems.

So dodgy, you won’t believe it!! – So dodgy you won’t believe it’s true! Salvage car was listed as low impact to the rear. When I receive the car the chassis was bent. When I called to complain they said the report has high impact chassis damage on it. Sent them an image showing the original report with low impact rear damage written. Their resolution team said there is no claim to be made and sent through a bunch of terms and conditions.

Just avoid at all costs – It’s a closed club an your not invited….if the cars a junker you will probably win….if the car is a beauty your winning bid will mysteriously disappear after the hammer falls as to not drive up the price for the managements mates because that involves smaller kickbacks Show details

Customer service 000 – Customer service big 0 Arbitration is the worst , I put a arbitration for late title a week ago , I was told they will contact me 8 days went by and no response , I called 2 times and each time I was on hold to speak to someone for 50 minutes , finally someone answered and told me I should talk to the person who I talk before and she is not… Read more

available today. I ask her if she can look at the notes so I don’t have to wait longer she said no . Absolutely no help and no customer service there , but if you owe $10 dollars they call you 5 times a day

Changed the vehicle rating after I bought it!! – I bought a 4X4 with a vehicle rating of 1 and in the body condition section saying "vehicle passes inspection standard" then after a week and waiting for it to be delivered, it changes to a rating of 3! With the body condition now with 6 issue's! "broken radiator hose, dents and scratches around vehicle, glove box inoperable" disgraceful to say the least! Show details

Terrible customer service – Zero stars, I had made an appointment to collect personal property from my vehicle through my insurer. When I arrived they could find no record of the appointment, or my vehicle and were not interested in trying to help. After speaking to AAMI and having to put the Manheim staff on the phone with them myself they located it, 2hrs later, at their… Read more

unmarked overflow yard. Was planning to buy my car back until I saw they forklift everything on and off the tow trucks and don't take liability for damage.

FRUADULENT COMPANY! – Paid for KTM 400, received KTM 250. Manheim not responding to emails. Have been trying to resolve this issue for more than a month. DO NOT purchase from this company! Beware! Show details

Buyer beware – $9000 dollars for the car bought online as silver grade Picked it up and drove no less than 1 meter in the yard and all dash warning lights came on , no mention of this in the online description . Called regarding issue and was told the warning lights may have activated after their assessment !! Right !! $6000 in repairs to get it on the road by… Read more

replacing abs speed sensors and abs module Sure you can get bargains but pay for it when it goes wrong , it was at the auction for a reason !! as a trade in from a dealer

Thieves stole items from the car before I received it – I bought an online car, luckily I took photos of the car online because when I received it they had stolen the stereo, the awning off the roof rack, the speakers, the CB radio, the floor mats and dash mat, and it took me 3 months of calling daily and a thousand excuses and in the end I threatened legal action to finally get a refund Only after… Read more

they had to check it to see whether I had taken anything!! Haha Because it’s online consumers are not covered by the consumer guarantee There are legal avenues to take as I found out They even took my purchase off my members section of their site too!! So take photos off the site Never buy off this company A bunch of thieves

Online Auction Site Issues – Post Covid everything has opened up except for Manheims Auctions it seems, still no access to view vehicles and for the most part very poor pictures of vehicles, could do better guys. Lately the Auction site seems to be unstable at the end as well making life even more difficult to bid?