False Promises. Do yourself a favour and go elsewhere.
After the Jan 2020 hailstorm in Canberra when our existing car was written off we decided to drive to Sydney to buy a used car as there was nothing available in Canberra to suit our budget. We bought a car from Manheim in Feb 2020 and were promised that the second set of keys would be posted to us. This was part of the condition of sale. After numerous phone calls, emails and tracked letters not a single response. I'll now have to get a second set of keys cut at my own expense!
This is a dodgy car dealer you should steer well clear of!
Sale of stolen trailer
Do Not Buy From Manheim Auctions. Bought an enclosed trailer from Melbourne and when I went to register it in Adelaide it came up as stolen. Manheim had not checked the chassis number on the trailer that was sprayed over, nor did Victoria Police when they put the trailer into Manheims. Manheims has a motor dealers license that forbids you to sell stolen vehicles as you can lose the license that alows you to sell cars. They didn't care that I had been ripped off by them as without rego the trailer wasn't fit for purpose. After having to deal wit...h Vic Police for over 6 months I was eventually able to register the trailer. In this time my business folded as I had bought the trailer to help with my new business. Great to see that Manheims has been having trouble with their website lately and they get a taste of losing money in a business. also something has to be done about the Schill bidders that are employed by all auction houses operating in Australia
I've always been disciplined bidding on Mannheim cars because people generally don't sell cars through auction houses unless there is something very seriously wrong with the car. That is basic common sense.
I rarely win, and I am often flabbergasted by the inflated prices that people pay for some of these vehicles. Reading some of these one star reviews had me laughing my butt off at the naivete of some of these chumps!
They need to man up and take some ownership of their mistakes. The fees aren't kept secret, and nobody has a gun to their head forcing them to bid.
I brought a truck from Altona ,when I went to pick it up it had 2 flat tyres ( it was a used truck not new) , the staff was very helpful to get someone to repair , got the permit to drive from them and I was gone , I would buy from them again
Be careful guys, Manheim used my details on a parking fine.
Manheim staff worker, used my personal details which stored on their computers as I bought many cars from there, they used my details to nominate me for a parking fine somewhere in Broadmeadows with a car I never had, lucky I found out and returned it to them, be careful guys.
Junk Cars DONT BUY FROM MANHEIM
So Bought a 2001 peugeot 206 130k driven they say everything looks good with everything working got the car started testing 1 air con not working then break light no working then got to know engine also heats up so ending with buying a junk car.
Not worth IT.
After accident car got towed to Manheim
Terrible place. After an accident - not my fault - my car was towed here without my consent. The insurance company said the car was going to Vermont for assessment but without telling me decided it was a write off and would pay me out. Fine. Except I still has personal belongings in the car. When I alerted them to the fact that I was distressed after the accident and had left valuables and personal items in the car they told me to go to Manheim to collect the items.
When I got to Manheim 50 ks from home the items had been stolen! The people at...Manheim make a “show” of appointments and security and high vis vests but it’s rubbish. The staff just leave you alone and potentially you could rummage through any car. Insurance ended up covering the items because they couldn’t work out when the items got stolen. Maybe the tow truck driver? Maybe Manheim? But whatever, the security at Manheim is terrible. Glovebox had been emptied. Boot gone through. A disgrace.
nothing but problems
yet again I have no audio and no picture. It seems since becoming Manhiem the service has vanished after supporting this company since in Graham St Pt Melbourne. Lengthy wait for 1800 help. Hard site to "simply Search for any specific item. Please check your competitors
Recently purchased a car from Altona I have purchased and sold many vehicles at auctions I dont have any complaints about Mannheim.s Reading from the list of reviews . I dont know what the public expects because when you buy at auction its a case of "buyer beware." The worst deal of my life so far was Purchase a well known Make / model from a well known dealer in Perth Western Australia So for me Mannheim.s are like all auction houses Keep your eves open.
- Verified customer
This company has problems from top to bottom
I have dealt with this company for years and nearly every time i have had a problem of some description i hope i don't have to deal with them again the vehicles are cheaper than pickles probably because less and less people want to deal with them if you are unsure about a vehicle or dont know vehicles steer well clear
Perth rudest circus
Staff are so rude!! Blanch on reception has the worst customer service skills! Brett should never be a salesperson absolutely disgusting. I wouldn’t recommend selling or buying a car here at all they show no effort! Or manners!! I’m sure they will be happy to take your money and leave it parked up!! Shame on Manhiem they are A bad look on your business!!
Bunch of Crooks!!
If you are expecting to get a good deal at the auction. this is not the place. They have goons going under the name of "Business Development Mangers" who call you even after winning the auction to extort more money out of you. Only use this if you are buying a wreck.
Dodgy Manheim Be careful if you buy from manheim
Bought a car from them. looked like the odometer in it I replaced with a low kms one. when I bid the car it was 3000.and bidding was raising with $100,they said I bid for $3500.But its ok I decided to buy the car.No service history, paints look good, engine room is washed, when they brought the car before cusstomers there was about half tank fuel,when I went to collect key,the car is not starting at all,the guy jump started the car said must be low battery,the fuel light was showing,asked why so less fuel said that's it,on the way luckily nea...r to shell fuel pump car was out of fuel pushed to the pump, filled petrol ,not starting at all pushed to parking area, realised battery is flat, bought another battery, started the car take to amechanic for inspection because I heard a cranking noise of engine, mechanic said has some issues with engine. Called manheim told the problem asked in your website you are saying if you are not happy with car we will buy it back, answered we won't unless you buy from Saturday auction. They auctioneers signal the dealers if any faulty cars comes and the poor normal people buy such cars,.Manheim help the dealers sto sell cars by changing cluster of the car.(A high kms is changed with low kms one).
On March 20th 2019. I went to the auction to buy a car. Because my mother's car broke down, I need to buy a car for her as soon as possible. I was bidding on a 2006 Lexus is250 on the third line, starting at 5000, I was the only bidder, price was 5250, the staff told me that if I can rise the price to 7000, then should be able to make a deal because the reserve price is 8000. Because I was hurry to buy a car for my mother, I said 7000 dollars is ok. After I said yes the auctioneer told me that 7000 is not ok now, has to be 7500. I was unhappy w...ith them and refused. Then on Coming Saturday, date was March 23rd 2019. I went to super Saturday auction. Was biding for the same Lexus is 250 I was still the only bidder this time. The starting price was 6500 this time, I was biding to 6750. The same auctioneer came over and talked to me. He was very unkind and scornful. He said to me “how much I told you the car can be sold last week?” I said “your colleague said 7000 then he can make a phone call” he said “you lied!” Then I said “you can call your colleague to find out” he ignored me, I said “ last time you said 7500 the car can be sold, and now I am willing to pay 7500” then this auctioneer said “that was last week, this time has to be 8,000.” I was really confused and upset then asked “ why you said 7500 the car can be sold last week?” Then This auctioneer said to me “ you can leave, no one wants you to stay here.” He was so rude, unhelpful and no customer service at all. I was very angry and feel that I have been discriminated and teased. I think he is racist because I’m Asian. Very very bad shopping experience. I was just want buy a car but been treat like a crap, accusing me I was lying, I couldn’t work out why a company want hire people like this, treat customer badly and rude. Not trying negotiate to make a deal but talk down at me, upsetting me. Because my skin color? Disgusting!
- Verified customer
Brought a 2010 Ducati from the report and pictures they supplied. They supplied the transport company to have it shipped to Melbourne. On arrival the Steering damper had been removed.. approx value.. $500-$800.
Saying.''Manheim will have to decline to compensate you for missing part, as the evidence is not sufficient enough sorry" Photo at auction on the bike.. photos on arrival... missing...!!
" As this vehicle was signed for at the gate (by someone) and taken as is we cannot determine when this missing part actually went missing"
Pack of crap..!!!
WARNING - HAIL CAR SALE SCAM!!!!
Warning - Dishonest advertising on online Hail Car Manheim Auction.
Cars listed as no or min damage (1 and 2 on scale) when they have substantial hail damage. Photos taken in low light so dents and broken glass do not show up.
Beware!! Don't bid without viewing vehicle in person.
- Verified customer
Manheims Auctions my understanding as a buyer.
There is both good and bad when buying through Manheim Auctions. I have purchased a number of vehicles from Manheims Auctions over the years and dealing with the auction process you need a little understanding of how it works and be able to handle stress well. You have to have some knowledge of what your bidding on, Manheims is a disposal outlet for Insurance companies, dealers, repo’s and private people etc. These vehicles are going cheaper for a reason. The staff at Manheims will have no knowledge of the prior history of anything they sell no...r will they be giving that vehicle the white glove treatment or detailed description you may be after so if you’re wanting a “YouTube Doug Demuro” type graphic description and a full money buy back guarantee then you probably best to stick to a licensed Dealer and pay the extra for this privilege and there are good and bad within Dealers too. As a bidder/buyer you must have some knowledge and expertise and acceptance of what you’re bidding on, we in most case are determining the value of that vehicle by bidding. On a positive note some employees within Manheims stood out and are a credit to them, they were exceptional to deal with and very helpful and deserve some credit when it’s due like Kayla in accounts Melb and Ben in Warehouse in Canberra and Dennis on front counter at Woodpark Smithfield in my case they had been helpful and made my purchases less stressful, thank you, I give them the Thumbs up. The negative, I wish Smithfield didn’t pick up good running vehicles with no WOVR with their fork hoist and then use the spreaders, in my case a vehicle with minor impact as described and documented with photos shown online can become major damage, bent rims, crushed exhaust and extra panel damage.....just a little gripe that’s all. I will continue to buy from Manheims, the bidding system seems fair and honest and I feel the vehicles I have purchased have been of good value overall in my view. I hope this review helps others understand.
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