Mannix
71 reviews
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Firstly, Mannix Salisbury used Google Maps to see my old aircon then told me what I needed ( it's not strong enough), then once installed the electrician removed my control panel for my heater and didn't even notice my heater and cooler were one unit. I couldn't turn on my heater WTH. It then took months of terrible communication to get them to… Read more
re-install a control panel just to find (I had to pay another company) to find out the heater is not working, burnt out motor apparently. Also they had to come back to fix a leaking tap on the unit! The company are just awful, I have lost sleep and my well-being is shot to pieces from the exoerience. Never again!!!!!!!!!!!
What a joke of a company, do not use them, poor workmanship and terrible aftersales service. Issue after issue due to poor installation of a duct work that keeps coming apart. Had to get another company to come in and fix the issue in the roof space. It took Mannix 4 month to attend at the address and then did nothing other than make excuses. Do not use this company, no quailty control re installers. Show details
My old Fujitsu air conditioner decided to pack up in 2023 after 15 years,leaking water into the roof. Had the ceiling repaired went to Mannix to get a new system as they had fitted the last Fujitsu system,had a completely new Fujitsu system fitted the next week great so far. The system broke down 4 times the next couple of months every time saying… Read more
it was a loose pipe. Turned out to be a cracked pipe that they kept missing but at least it was fixed now. A year later water started pouring from my new ceiling from the new A/C system. Turned out to be a badly fitted pipe. They did the repair and fixed the damage but at least it's fixed now yes. Another year later I'm sat out side with my wife when we notice a terrible smell. Traced it to the new Fujitsu outside unit and noticed smoke coming out of the unit which was STILL running no fuse or trip had cut it out and no error codes were showing. Shut it down and called Mannix the next day. Sent an engineer out the next day and found the damage shown in the picture a burnt out circuit board. No explanation why this had happened and why the system had kept running. I'm no expert but if we had not been outside at the time how could this have ended. Contacted Mannix told them I was not happy with this lemon of a system all they said is that they would look after me if the system broke down again after the 5 year warranty ended. My last Fujitsu system lasted 15 years before it broke down and could have been repaired for a lot less than the $13000 I paid for this new system so what type of guarantee is well look after you. Complained to Mannix management got a call back from the manager agreed to get a full insulation inspection and service. Still not received this yet hence this review to advise every one of my experiences with Mannix.
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My sales experience with Mannix Salisbury started off well — professional, detailed, and promising. Unfortunately, that’s where the positives ended. The installation was a nightmare. The installers were careless and caused visible damage to my property — including the gutter, which I caught on CCTV. Instead of owning up to it, they tried to cover… Read more
it up by fitting gutter guard protection after the damage was already done. There was constant arguing and blame-shifting. They installed the control unit in a usable position, but then mounted a temperature sensor directly underneath it, making it impossible to rotate — and then blamed me for the setup. Yes i did say install the control unit in that spot but not the sensor - when i questioned him he went oh no, i said dont rip it off now youll possible damage the wall paint and it needs to be done properly.
I raised concerns immediately. Despite what they later claimed, this wasn’t first escalated on 17 July — I began raising issues from 26 June and spent three weeks getting the runaround. They clearly hoped I’d just give up.
Dealing with the Salisbury store manager ([Name Removed]) was a nightmare — rude, dismissive, and completely uninterested in resolving anything properly. He had no clue about what work was done or anything he just wanted it to go away. When they eventually sent someone to "fix" the damage, he showed up in the rain with a spray can, did no surface prep, and still had the nerve to argue and deny responsibility. The “repair” was a complete joke. If they try to deny it, I’ll gladly post the footage.
Eventually, after more back-and-forth, the issue was escalated to [Name Removed], who addressed the damage. One section of gutter couldn’t be accessed due to freshly poured concrete — but by that point, I was done chasing them. And that’s exactly what they count on: wearing the customer down until they stop following up.
To this day, the work remains incomplete (concrete because of me, sagging vent because i am done trying, double sided tape where the sensor was). The product itself might be fine — but the service is by far the worst I’ve experienced.
And just as a side note: it’s would look like some of those glowing five-star reviews on google are written by the managers themselves. No surprise there.
Bottom line: once Mannix has your money, you’re on your own. I will never recommend them. Avoid Mannix Salisbury and take your business elsewhere.
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The unit wasn't installed as requested and discussed with the sales rep. Installation was done by contractors and when the location of the unit was questioned we were told that "this is where it needs to go". Obviously poor communication (if any) as why would we want to install a unit that is so far down the wall and protrudes so much that it is… Read more
now a hazard to drive our car into the carport? This particular unit was one of several options and obviously we wouldn't have chosen something that would create such a hazard had the sales rep. done his job - that is provide customer service and information that is in our best interest. Very disappointing response from sales rep when contacted again; just wanted us to pay and go away. So, we are left with having to deal with this ourselves.
NO Mannix again – Gas heating installed by holden hill mannix..first thing we notice all the rubbish left in roof space...unit doesnt work properly on timer or shuts off completely. When we had a technician coming out he changed remote. A day later we came home and there was water in the house due to heavy rain, because the tiles were not pushed back again and left open! Show details
Latest follow-ups
Lucky to get one star. Air con works. Data suggests I am not generating power from solar panels. Lint from old system littered all over my property and street. A clump of insulation material in one duct. Was told to get a ladder and remove it. 2700 ceilings and I am 70, great service. Show details
Follow-up · No roof inspection Old system removed. Repair ceilings was done by a contractor, who unlike installer was thorough. My power bill is horrendous because installers forgot to turn solar generating facilities back on, which wasn't discovered for close to a week. Rectified eventually.
Ryan did my annual service for my ducted airconditioning and found the need to replace the zone box and upgrade He was so polite and efficient. He explained every step to me. Excellent employee. Show details
Follow-up · New zone box great - thank you Ryan
Positive reviews
2 years ago my wife and I made a decision to upgrade our ducted system which was old and not effective for heating or Cooling. We contacted Mannix and another reputable organisation for a quote to replace the entire system using a quality brand Unit. Both prices were competitive and we decided to go with Mannix after reviewing both quotes and… Read more
proposed timelines for installation. Mannix were there to install our unit as outlined in their quote. The installation was on time, the staff were friendly, professional and we happy with all aspects of the installation and removal of all the old system. It's now 2 years since this occurred and I can't comment about after sales service because we have not had any issues. For the last 2 years, if it's hot, our lovely home is cool with the press of a button. If it's cold, like it is tonight, then we are warm. I appreciate I probably should have made a comment earlier, but regardless, I have never had any dealings with Mannix before our installation or since. But credit where it is due. They were competative on price, they were on time with the installation, they were professional, the staff were friendly and helpful and we are very satisfied with all aspects of our installation. So well done Mannix. Regards from an elderly couple
Great Work – Mannix air team where fantastic the sale rep Grant( mannix air Salisbury was excellent and knew what he was talking about the installers and electricians did great work made no mess and clean up after themself if they made a little mess Show details
The sale the install the finished job the final payment – The advice about the choice of the correct size for the area to be covered and the brands with the best features to suit my needs. The advice regards to the cost of the overall choices. Very helpful the instal was very smooth on time and done extremely efficient the unit it replaced was installed incorrectly and that… Read more
was corrected to make it more efficient . The end result looks excellent. The final payment . I was so happy with the finished unit I paid the quoted payment in person and to let them know I was wrapped with the service. Book a quote online and warrick will answer any questions.
Negative reviews
Absolutely terrible company to deal with spent more than $38,000 on air con, solar and sonnen battery. The system was faulty from week one calls for service took up to 12 weeks to get a response (return call). They didn't know what was wrong and still haven't told us what the problem was (seems like a faulty install) had 4 call outs for the same… Read more
fault and took MORE THAN 3 YEARS to rectify the problem (on one callout the electrician advised the blackout back up was connected wrongly and not working, we assume the original issue has been rectified but have no confidence). We have been offered compensation (in writing) for the estimated thousands of $ of cost that would not have occurred with a properly working system, not surprisingly as with after sales service nothing happening. The Sonnen battery has been terrible and no help from Sonnen. It appears the mistake was expecting an air conditioning company to be able to correctly supply and install solar panels and a battery. It appears Mannix are interested up until they receive payment. Mannix are very good at lip service and by our experience very unprofessional with after sales service and not up to solar installs. Mannix inv # 20552190. I hope this helps potential future customers.
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came to house charged $249 for a service stated that the compresser was stuffed. advised to contact insurance and put in a claim. They refused to give me any paperwork to give to insurance company. But gave me a $10000 quote for new system. Absolute rip off do not touch very rude in Mannix Salisbury contractor who came out was good. Now I have… Read more
to pay for someone else to come and look at my air conditioner thank you Mannix. Virtually $249 call out fee as no service was done.
[Content Removed] going back 2015 we went to Mannix Blakeview for our home evaporative ducted system what a God damn mistake.2nd year we had unit serviced the technician broke 8 tiles on our roof did not tell us. Rang blakeview mannix hence since closed they did not have records of technician booked in infact we were told in future anymore… Read more
servicing needs to go through bonaire.[Content Removed] now we have to have the have whole unit straightened up on roof as it was not done at instillation and also the beams inside roof need checking so this is an added 4.000 dollars our expense you live and learn NOT [Content Removed] HAPPI JAN MY BAD.How [Content Removed] hard is it from a supposedly trusted company to send trades out to do job right.As we know Mannix are not going to give a God damn [Content Removed] about this.Just putting it out there people we do have proof of instillation we are not millionaires like the owners of this company are.We live in andrews farm round corner wow have a technician who worked for [Content Removed] useless Mannix. WOULD NOT RECOMMEND ANYONE USING THIS COMPANY.Seriously thought about customer was important using dedicated service skilled workers my bad..All about the case.HIGHLY RECOMMEND NOT TO USE THIS COMPANY TOTAL LET DOWNS..
Recent reviews
Staff not interested in explaining in detail the process or the product. Did own research. Tradies were unprofessional leaving early, hurrying us up to make decisions because they wanted to go home at 11am. Broke roof tiles and didn’t tell us and we had a lot of rain and so it came through the ceiling and damaged our floor. Did nothing about it and no follow up. Would never recommend this company. Show details
Worst experience ever – Was very disappointed with the purchase and its after sales service. Our purchase was made a couple of years back - spent about 6k in total and was left with a unit that was faulty out of the box, worst of all this was in peak summer. No actual proper support from Mannix or Hitachi. Had to rely on accommodation at a friends house during the period… Read more
- including Christmas !!!
Worst part of all - Mannix offered us $250.00 gift card, and Hitachi dropped a gift box - containing a water bottle, picnic rug and some random stuff ( probably worth $ 30.00 from ebay) which we declined as this was adding insult to injury.
Will never recommend anyone to approach Lonsdale branch or a Hitachi product.
Left out in the heat – I remember when Mannix first came into being. They worked hard to establish credibility over many years, when they still had actual employees (like many organisations). What a great pity that credibility has been eroded by their reliance on the modern tradie. I hasten to acknowledge the many skilled, reliable, punctual, helpful and amiable… Read more
characters among them but my feedback is directed at those who inspire only dismay. You know who you are. I rang to find out the price for an aircon service and was given a mobile number for S, with the recommendation that I text him in case he was up on the roof or such. I duly did so, asking for a quote for service. S sent a response with a price that evening. As it was already late and I did not wish to bother S, I responded the next day, thanking S for the quote and asking when he would have time to come. A week later, I still had no reply. It's hot, he must be very busy of course. My elderly mother began feeling unwell and faint in the heat. As a courtesy, I texted S again, saying that, as I had hear nothing further from him, I appreciate he must be very busy, that I would try someone else and I thanked him. He wrote back to apologise for the delay and that he could get someone to me the next day if I am available. As I had to take my mother to the doctor the next day, I responded that if I could place reliance on his offer, what time could he attend? My mother's medical appointment came and went. It is now over 3 weeks later and we have heard nothing. Our aircon was installed years ago by a Mannix contractor, who did a wonderful job but is now retired. I called another business, was given a quote and a date/time, which were honoured by a young man in a smart uniform and a smile. He was also $70 cheaper. His card is now on the fridge and Mannix's binned. My heart goes out to everyone who has suffered discontent at the hands of this reduced organisation. I hope you manage to get it sorted to you satisfaction. Congratulations if you had a good experience.
BEWARE – Shocking after-sales service. Poor quality product. Rude, unprofessional technicians, who were dismissive and unhelpful. We have been left with two dud split systems. Show details
New ducted aircon – We are very happy with our experience with Mannix Air Conditioning. Grant was very helpful with his knowledge of the product. The men who installed the split systems arrived on time & did good job. They left everything clean & tidy. Show details
Ripped off – Cost me $250 to tell me my unit we no good and I need to spend $10000 to get new one. Got someone else to look at it and all it needed was a regased and my unit was In good condition. So don't trust them Show details
Do not use these turkeys – They swing their marketing name every 4 or 5 years between Mannix and Climate with polar bear advertisements. That is done to refresh the terrible name they get from their disgraceful workmanship. I had a ducted system installed about 15 years ago. Ceiling ducting was joined only half taped together as the "TRADIE" ran out of tape, so i was… Read more
airconditioning my ceiling for 10 years. The compressor was balanced on my irregular footpath with bits of tile grout that had fallen from my roof, wedged under the compressor stand! The compressor was not bolted to the wall, so it could fall over. Two air ducts were placed over the manhole, making it almost impossible to get into the ceiling. And there is much more. Do SA a favour and send these imbeciles broke by not falling for their preschool level of workmanship. I wish I had never paid for my airconditioner. Good brand, junked.
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Service after Christman break – I was very suprised that after the Christmas break I would have to wait to have my air condtioner serviced, but was able to get a serviceman the next day. His promptness and the attention to detail was top quality and the feedback on my air conditioner again proved to me that I selected the best company. Well done Daniel. Show details
Great air con, no service, useless trades and no after sales care – If you are prepared to do your own homework, know what you need and clean up and fix things after the install then maybe they are worth considering. Tradies were absolute useless. Left food wrappers and rubbish in the driveway, and anywhere they worked around the house was left in a mess. Screws, wire, plastic all just left floating around. They… Read more
cut through the silver insulation on the roofing iron and just left it dangling, promised to tie off old vents and just left them open, never put back moved insulation and left rubbish in the ceiling. Also managed to knock a ceiling fan and just left it that way: unplugged and not operational. Sad as I specifically asked if the trades were subbies or not. No one showed how to use the system and there was not even a phone call to follow up after spending 12k.
Don't use Mannix – In April had ducted air con installed. [Name Removed] from Holden Hill was very persuasive. Nothing but issues since with constant crackling from vents and ducting. Was told that vents were a bad batch and would be replaced which should solve some of the crackling. Vents could not be moved. Still waiting for replacements and it's now December.… Read more
Can't get anyone from Mannix to go in the ceiling and check ducting which is supposed to be high quality but crackles when turned on and off. We can't use the system in the bedroom because the crackles are like gunshots and go on for 40 minutes after system has been turned off. If we have air con on in another room, we need to turn it off half an hour before going to bed because the crackles are loud in our bedroom despite not being turned on there. Makes no sense but can't get any satisfaction after all this time. Thousands of dollars spent on a system which we can't use properly.
Split systems Install – Allan from HOLDEN Hill was a great person to deal with.We were guided in the right direction. When we called with an inquiry he popped in and explained the best way to work our Split Systems to the best advantage…magic.The installer Troy and his offsider Don did a fantastic job….Thank-you..Nita and Keith Show details
Excellent service – Could not fault the installation by Daniel's team(Mark, Cooper, Mike and Preston). Extremely efficient with minimal disruption. Very courteous, considerate and polite- they were exemplary. Well done. Thank you fellas. Show details
Split System Air Conditioner – We are very happy with our experience with Mannix Air Conditioning. Scott was very helpful with his knowledge of the products. The two young men who installed the two split systems arrived on time & did an amazing job & left everything so clean & tidy. Would highly recommend Mannix Show details
Nothing but issues – fault with controller, tech attended and replaced but tried to blame us. then there were other issues with unit not working correctly (operated whenever it liked). We were advised to deal with the manufacturer by mannix sales staff. mannix never followed up when its their job. It took dozens of emails, calls and many many hours to resolver the… Read more
issues the installers caused damage to the ceiling with their sloppy work. worst company and after sales support.
Should be Zero star rating as they fail in every category.
Great price great service – They came in with the lowest quote, and had the best zone layout. The installation team on the day were efficent, polite and helpful. Cannot fault either the sales or the service Show details
A quality installation, money well spent – We have had a Fujitsu split system installed. The one outdoor unit is a multi unit which operates two indoor bedroom units. Sales Consultant Lee Ambrose from the Parafield Store came out to assess our requirements. He was courteous and helpful and followed up promptly with a quote. The installers Jaco and Pieter were very professional and… Read more
carried out a high quality installation. We are very pleased with the service we have received from Mannix. Theo and Eileen
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Extremely Unprofessional – Disgusting installation! - Workman walked on brand new carpet with muddy workboots on. - They used our new kitchen bench as their ladder to fit a vent. - They used our toilets that hadn't been connected. - They cut our fence and didn't bother to repair. We asked them to fix it and they said we can wait until they have another job in the area. Will NEVER use MANNIX ever again!! Show details
Top notch! – I've had Mannix do a split cycle for me some 14years ago and now recently a full ducted system fitted - from the moment the Sales person's visit and advice - to all the variety of Installers - I can't speak highly enough of the service they gave me and that includes the final Sales price... I wanted to stay local and I'm glad I did... 100% marks to Mannix Air and Solar and their employees!.... Show details
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Despite assurances from the Salisbury office that we would be contacted to discuss/rectify the… Read more