Mantra Hindmarsh Square

I booked the accommodation 4 weeks in advance, specifically requesting 2-bedroom accessible rooms due to my 44 year old son being severely disabled and in a wheelchair. I also followed up and received reassurances that we would have this. To my horror when we arrived and checked in, we were allocated a normal 2 adjoining rooms with no bathroom facilities for someone with severe mobility issues, the bathrooms had no rails or shower chairs, the hallways were too narrow to fit his chair also. We had to get the front staff to move us into another room, they moved my other son into a room further down the floor which was not ideal as I need his assistance with my disabled son, the lock on the room they gave him did not work at all and the manager could not fix it so they had to move him to an even further room, this was day 1. On day 2. another manager/supervisor ([Name Removed]) very professional and understandable moved us to an accessible 2bedroom, he apologized for the miscommunication with his staff. However I would never stay there again as the sheets were stained, housekeeping did a very poor job and a front counter staff member a young Indian lady was very rude to my disabled son, who would aways say good morning and good afternoon when exiting or entering the lift and she would turn her head or totally ignore him.

Just perfect – We did a last minute booking while we were in Adelaide in April. The person I spoke to hooked us up with great deal. For the price we paid the the accomodation came with breakfast and a room for the night. Room was amazing and had warm vibe to it. In the heart of the city. Eveything was easily accessible. Breakfast the next morning was not what we were accepted. Buffet breakfast was simply the best. They had quit a bit of selectionHubby and I ate like a horse. Only down side was the tv and the wifi. Tv was quit small and out date compare to eveything else the hotel had to offer. And had to pay for the internet if you wanted to use it. Will definitely stay there there when we visit Adelaide next.