Mark Group Australia

Worst decision of our lives – It cost us $8k to have 4.5 kW solar installed which is 16 panels. It will cut your bills in half the said. We were offered and accepted a 12 month interest free credit card with the promise that our bills would be halved. Bills doubled from day 1 and with the panels mounted on the west, not the north we only get half a day of generation. Ripped off. Show details

What a waste of money and time – I had solar installed years ago by the Mark Group. They have now magically merged with SOLGEN - don't even bother to ask them anything they just want you to contact someone else. Since having my 6 KW system installed it has been nothing short of a joke. My electricity bills are still massive and in some cases higher than people who do not have… Read more

solar stay away from either company - they just want your money and then they will leave you high and dry !!!!!!!!!!!

Marks group solar /solgen – The solar is around 5 years old now had an 8.25kw system fitted almost $15000 cost its never really made anywhere near 8kw output most ive ever seen is 7.2 now at 5 years old its making max 4.7 just had the panels cleaned and checked the guy recons the system is poor at best my neibor has a 5kw system thats making 5kw while my 8.25 makes 4.6 at… Read more

the same time :( its been a huge expense that really never paid off not happy with solar at all this system hopefully is under some sort of warranty but who do you contact feeling very ripped off

Great service, from planning to execution – Thanks Mark Group. All of my contacts with you were great - your sales guy visited twice - knew all the answers (I wish I could remember his name) and was genuine and we felt good choosing Mark. Lee Curruthers was helpful both before and after installation - found an overpayment and followed through to get that rectified. Caine and his team were first class at installation - really knew their trade and left the place spotless.  Show reply

A Great Quick Fix – Our three & a half year old Inverter stopped working. With one phone call to Mark Group I was emailed instructions to do a turn off and startup procedure (diagrams included) to make sure we needed a service person to come. Having done this, a fault in the inverter was found. We were called back the same day to say a new inverter would arrive (it… Read more ·  1

was delivered in two working days) a service person was then booked for 4 days later. Exceptional service form the most courteous staff we have ever dealt with. Ringing back and arriving when promised.

Well done Mark Group!

MARK GROUP SOLAR - NO COMPLAINTS! – Had 4.5 KW solar system installed 18 months ago and very happy with everything from start to finish. Research showed that Mark Group had the best reviews in the business and although not the cheapest seemed to be the most reliable and service oriented and use good quality panels and inverters. System installed two days after signing… Read more

the agreement and team installed the 18 panels and inverter in a morning with no hassles. System is performing to expectation. Understand that the Mark Group is now under different Australian ownership, however if previous reputation restored, would highly recommend.

Fronius ig 2kw – Purchased system from mark group 2014 been having trouble with inverter that keeps turning off has happened 6 times in last month still under warranty but unable to contact anyone to arrange service have emailed twice in this week no response Frank Show details

Zero stars! Dont waste your time & money! Poor communication, poor service, unreliable & dishonest! – Absolute Zero Stars! The consultant did a hard sell even though we told him that our trees are way too big around our house & no one would offer us solar. He said it would be no problem & someone will come check to make sure our roof had enough exposure for solar. He still wanted to take a $500 deposit however & so when the obvious happened & it… Read more

was decided a solar system would offer us no benefit due to lack of exposure we waited for a call back to return our deposit. We contacted the consultant & the Mark Group several times to no avail & then out of the blue about 4 months later we got a call to get our bank details for the refund & told that it would only take a couple days to appear in our account. Well that was a load of crap because it never happened & still to this day, about 2 years later it still hasnt happened. Now when anyone calls or approaches us about solar, I just want to punch them in the face!

Extremely poor customer service and installation – BUYER BEWARE- DONT PURCHASE FROM THIS CONPANY!!! The sales person was super attentive but once they had our money there was no follow up and 2 years later we've found a fault with our expensive inverter due to incorrect installation (which Mark Group told us from looking at photos of the install on our file with them - Shane they don't have… Read more

quality assurance processes that could have picked that up at the time). It's incredibly difficult to get someone from Mark Group to answer the phone or return a call, and 3 months later after they admitted the faulty installation we're still trying to get someone to come and fix their mistake. Not good enough!! I'm going to have to report them to Office of Fair Trading. Save yourself the heartache and purchase from another company

Awesome System Awesome Company – I think some people dont have a dog to kick. From the time the sales guy arrived to the end result of a great solar system on my roof, I couldn't be happier. Thanks Mark Group.  Show reply

Would give Zero Stars if it let me – Worked great for the first 12months then the inverter starting maxing out and shutting down and only producing half of what it had been doing. Numerous unreturned calls and emails and then finally seemed to have someone call me back who knew what they were talking about. He arranged for a field tech to check it out however he was from a town 500km… Read more

away and never turned up a call would have been nice considering I took a day off work to wait around the house as they couldn't give a rough time frame even morning or afternoon would have been appreciated. Then arranged for another tech to attend he didn't turn up either and again no call to advise me. Then came a couple of days later unannounced. Tech isolated the inverter and showed there was sufficient energy being produced from the panels so no problem there. He also noticed that the inverter was maxing out and then not producing much power and said he will report to Mark Group and they will decide. That was 2 weeks ago and still nothing from Mark Group. I just want the inverter replaced as it is clearly not working properly but fat chance of that happening when they wont even return a phone call.... I would recommend staying well clear of these guys and instead go with a local company with local support.

Communication black hole; Consumer Services complaint required – I wish I'd listened to my gut instinct when the salesman offered to cut the price by $1000 if I signed on the spot, but he was so friendly and helpful, and seemed more knowledgeable and interested than the other companies I'd talked to. Installation of the panels went okay, but things started to go wrong soon afterwards. I'd had an issue with… Read more

the appearance of one of the panels, and was told I could get it removed and a refund paid for it. I appreciated the offer, and took them up on it. Luckily, I got this in writing. Then, the electrician installed the wrong type of isolator, and SA Power Networks charged me $173,80 for a wasted connected visit to fit the new meter. I was assured by the Mark Group customer rep (who by now was a different person from the original one I'd dealt with - he had left the company) that I wouldn't pay that charge, although I got mixed messages about that later on. The isolator did get fixed, after I'd chased the customer rep for a while, and the final connection made. Then, a month later I got a reminder invoice from SA Power Network about the wasted connection visit - it appeared Mark Group were happy to pass the buck to me on that one. By then, the second bloke had left the company as well, and there was no customer rep in SA.

After this, I went through a months-long charade of chasing them via phone calls, emails, online feedback and finally a letter via registered mail and a complaint to Consumer Services, to get the money owed me. They just don't seem to care how much they enrage their customers by not responding; they say all the right things like "your call is important to us" in their phone messages, but they seem to think they can just ignore you and you will go away.

I also remembered later that I'd been told that I would be given access to free solar analytics to monitor the performance of my panels, as I was concerned about how I'd know if anything went wrong. Silly me, I didn't get that in writing, and so I am now worried about how I'm going to monitor the system. My first electricity bill with the panels has been higher than I'd thought it would be, but it's hard to know. The calculations done by the sales guy and the contract I signed were never left with me, so I have nothing to check it against.

I feel I made a big mistake in using this company, and it has made me very wary of trusting friendly and knowledgeable-seeming sales people again.

No Stars would be my choice – I had a Rooftop Solar System installed by Mark Group. It came with an Inverter supplied by Samil Power. The Inverter failed and was replaced by the German Company which at the time was organising warranty claims. They were ideal to deal with. Since then the Chinese manufacturers have installed their own warranty claim system. The replacement… Read more

Inverter failed 8 weeks ago and despite over 20 Emails and phone calls they will not co operate with a replacement. Not only were they not interested in my complaint, the person I dealt with was being very obstructive would not agree to honour the warranty. The Inverter had a 5 year full warranty and either the phone calls or emails were not answered or I was just fobbed off. I am not too confident that the Mark Group who installed the system are being truthful in their complicity with this matter. I will at the moment, defer my decision on whether they are protecting Samil Power. The internet has many complaints against this Company and I warn anyone that wishes to install Solar Power to refuse a Samil Power Inverter. You surely will finish up with the problems I am enduring. Today, I lodged a complaint with the Department of Fair Trading. I just wonder what they will do.

Will not respond to complaint. Nil communication – No problem with installation, etc. Running well for several years but inverter shut down at the beginning of January with "Relay failure" error message. Nearly 4 weeks later after phone calls, emails and a registered letter I am still waiting for MG to contact me, even though they have acknowledged the inverter is still under warranty and will be… Read more

replaced. Nothing but promises. Having read other reviews regarding Mark Group's poor response to complaints I have forwarded mine to the Office of Fair Trading in NSW.

Which I had a time machine – If I had a time machine I would go back and not sign with Mark Group for my solar. When they did the sale they showed they were the best company out there for solar. If that is the case I can only see a dark future for solar in this country. Mark group has got my money and the system should have been installed before the 18 December 2015. Well in… Read more

is now already passed Australia day and I am still waiting. I was told the installation will take a half a day. I took them 4 days. Broke roof tiles. Lucky for me the contractor who they used did came back and replaced the tiles but I still had to go and find them which is an added cost to me. I was told as soon as the contractor give them the sign off they will send someone the next day to connect the system and that he is not busy. Well that was 2 week ago. I just got my next electricity bill over $1000 dollars. This is great Mark group. I got solar on my roof out of pocket $11000 and still get huge electricity bills. And forget about getting them on the phone or if you choose the sale option and get someone they never return any calls. Just home that one day when it's connected I do not have warranty problems.

Great.Average – Sales was great, very helpful and ready to answer your concerns. Once they have your business it's a series of emails explaining the process, but no personal touch to guide you, just another customer in line. My install is was joke. First, they scheduled me in the afternoon for a double story house - expecting me to let the installer intrude on… Read more

my evening.

I also requested that conduits from one level to another be placed to one side of the wall, so it's not easily seen. but that was ignored and it was placed right in the middle where is was obvious.

i dealt with the installer directly (after the install manager forward my complaint to them) it will cost me an extra $200 to get the conduit re-route.

Advise: don't pay in full up-front and talk to the installer before they proceed with work. AND GO TO ANOTHER COMPANY.

Should have had The Mark Group install our solar system years ago, why, says Violet? – Making heaps of power from the 4Kw solar system that The Mark Group installed for us in 2014. Not afraid to turn on our electric appliances and count the cost. Am still in credit with our provider. What more can you ask for. Keep shining Sun. :)  Show reply

Devestated – I purchased a 6kw SolarMax system in December 2014. For 12 months the system worked wonderfully and reduced my electricity bill substantially. Then, two weeks before Christmas I noticed the inverter had shut down, a device error 56 message was showing. I contacted the Mark Group, was advised to shut system down and restart, I did that and the… Read more

system starting working again, only to shut itself down. I have been trying to contact the Mark Group since the beginning of January, I have left voice messages, I have left messages with customer service with the promise a priority email would be sent to the customer support manager and either Michael or Anthony would get back to me. NOTHING. I am beside myself. I spent just under $10,000 of my hard earned savings with this company. They were more than happy to take my money, but as for after sales support, it seems to be nonexistent. I am a divorced mum of 4 young children, I thought I was doing the right thing by "investing" in making our home energy efficient. To say I am Devestated is an understatement. I don't have the income to cover increased electricity bills, I'm sick to my stomach with worry and I don't know what to do. If you are considering purchasing solar through this company, please be careful. I wish I had checked this site before making a decision. Needless to say I probably would have purchased elsewhere.

Great Company to deal with – We had a 5Kw system installed by The Mark Group's Melbourne office in February 2013. Now coming up to 3 years of operation and it has been faultless. They were the only company to send a rep to our home when we 1st inquired. He gave us some great advice ( i.e. make sure your roof is in good condition before any work starts. We had a specialist… Read more ·  1

repair company come and restore it. They found a heap of cracked tiles.) and also put us in touch with Diamond Energy, who offer a good deal for supply of power to those with Solar Systems. The work crew arrived on time the day that the Mark office said they would and the work was completed in 1/2 a day. The work standard was 1st class. Mark also did all the paperwork for us and arranged for an engineer from our local Electricity Supplier to inspect the installation, sign the permits and activate the system. 10 days later the supply company reprogrammed our smart meter to recognise that we had a PV system ( $ 120 one off charge on our next bill) and we have enjoyed considerable savings since. I have kept all our power invoices since we went Solar and they are always within a few cents of each other for each quarter.

Lies and terrible communication – I got the hard sell from the sales guy but the system seemed decent quality and average price. He promised a lot and I went for an insulation upgrade too which was meant to have included 10 downlight shields and I paid for another 12. As soon as I had signed and paid the deposit the problems started. System doesn't generate near the numbers he… Read more

promised, a huge stuff up with paperwork (partly the energy company's fault) meant I missed out on a higher tariff. No help from Mark Group people.

The insulation install was done by the dodgiest tradies I've ever seen, terrible job done and NONE of the downlight shields installed.

I have emailed and called the sales guy numerous times about all this with just more promises of 'I'll speak directly with the ceo, etc. etc. crap, crap. Never calls back and now this guy is apparently the state manager in SA?!

I would NEVER recommend this company.

If I could have rated them zero stars I would have.

Do not use this company – We spent $25000 with the Mark Group on two houses and after 12 months we had the Clean Energy Regulator shutdown one system because it failed to meet certain elements of the Australian standards so we called the Mark Group to have it fixed it has now been out of order for over 3 weeks now and after repeated calls we can't even get anybody to… Read more

return our calls.We had two quotes with local Solar installers and we should have gone with one of them.Don't get this company to quote they sell solar but they won't fix it.

The Mark Group Fail to Provide Service – Failed Samil 3kw inverter, still waiting for a replacement unit 4 weeks after I reported a fault. Not Happy a "Solarmite." Advised none in stock as it is a very popular size. Not my problem it is The Mark Group's problem which they claim to be working with Samil. All you get from the team in their office is crap and lies. Every time you ring you… Read more

get a different story. They do not seem to have a record of conversations with the client. If I were them I would be telephoning Samil every day. None in stock supply me with another brand or a higher rated unit.

They also claim that if they remove the inverter and replace it then the warranty is void. I don't think so. They have a report of the failure tested so it is a no brainer to replace the unit to keep the customer happy and their reputation intact.

Tim Reynolds

Moss Vale 2577

Thank you – A big thank you goes out to Michael King and the Mark Group for the way they handled the problem I had with my solar system during the week! Very prompt and efficient and fixed the problem in only half an hour! Much appreciated! Keep up the great work!  Show reply

Absolutely no value – Having gone with Mark Group to install my solar, I was informed of the savings I would make and estimated to re coup the cost of solar installation in 5 years. With the rebate I am receiving, I estimate it will take around 40 years to re coup the cost. I have emailed Mark Group and questioned this with no response. Would never recommend them to… Read more

anyone and feel I have wasted my hard earned money.

Still waiting for [name removed] to get back to me.. November 17th 2015

Dead system. Minimal support for their products – System installed 14/8/2014, died 1/12/2014. Many phone calls to Markgroup, electrician arrives mid Jan 2015, notifies Markgroup of dead SolarMax 4200S inverter, that I was recommended due to its Swiss made integrity. More phone calls, told inverter now available, could not be told when I would get it. Now late Feb. still waiting! This company has… Read more

soured my belief in solar power.

UPDATE: System fixed, not inverter, poor installation by sub-contractors, Markgroup electricians took 2 hours to fix it. Running beautifully.

Knowledgeable, Professional and Courteous!!!! – We got recommended to Mark Group by one of their previous customers. We got couple of other quotes but Mark Group was the most knowledgeable about their product. We installed a 5kW system and we have been very happy with the system and the service that we got from Mark Group. From the first Mark Group employee (Sales Rep) to the last person I… Read more

spoke to (Receptionist who sent me the process on changing the smart meters). Every response, communication and information I ever got from Mark Group has been professional and courteous. We used to pay $350 per 3 months on electricity but since installing the system, we have only paid $275 in the 5 full bills.

I would recommend Mark Group (already have) to anyone in a heartbeat.

Thanx Mark Group

Phone Support – Thought it worthwhile to post a review, happy with the support service I received. Fault light on inverter panel, not a good feeling wondering how long it would take to fix. With the assistance of the phone support hotline it took just 4 minutes, restored to normal function. Was just as pleased to speak to a real person without waiting, as I was… Read more ·  1

to solve the problem without delay. My service was installed nearly 4 years ago, first time I had called them with a problem and couldn't be happier.

Solar Panels – Excellent service and product i had installed in 2013 and reviewed the quality of inverter and panels before i selected Mark Group . I have saved an absolute fortune .

Really Happy with Mark Group – Mark Group were our 3rd quote and quite honestly as knowledgeable as the sales guy seemed so had the other 2. We ended up signing up with Mark Group on the day as we were just over the whole process by then and I have to say I'm so glad we did, the customer service guy was great, the installer James was so nice and Patrick the sales guy called in… Read more

a couple of days after our 3.5kw system was up to check how it all went and made sure we knew how to operate our new system.

Just waiting for Ergon to hook up the new meter now.

Heard a lot of horror stories from people regard solar companies but I'm happy to recommend these guys to anyone who asks. Very professional all the way.

Great service from Mark Group – We have been really happy with our decision to go with Mark Group over other providers. The sales person was very knowledgeable and helpful in guiding us through our options. The installation happened on time and it was nice to have follow up calls to make sure everything was going well. Plus our system is generating more than we were expecting!

Excellent company and products – Solar has to be the best thing we ever did! Mark group were fantastic from the sales guy to the installer. The salesman took time to go through a number of ways we could really use our own power and made everything easy to understand, answering all of our questions and made this a very easy decision. Got a call from customer service 2 days later… Read more

who explained the whole process leading to getting it put on our roof and everything went very smoothly. They were a bit more than my other 2 quotes but the quality and service have been well worth it! Recieved a power bill last week for $657 down from $1231 our previous bill.

Would highly recommend these guys to anyone looking at doing this.

Happy to take our money but not rectify installation issues – Our solar panels were installed in Autumn and all seemed fine until winter came. Our ceiling started leaking in 3 places under where the panels had been installed and despite numerous attempts to have the damage repaired nothing has been done. They told us someone came around and repaired the issue but as I sit inside and rain drops on my… Read more

head, I would say the problem has not yet been rectified. My ceiling are now ruined so have decided to take our claim to court to try and get some action. I WOULD NOT recommend this company.

Very Professional outfit – We had a 5kw system installed by Mark Group in Mackay. I didn't see the reviews here til after we had signed the contract and of course we became a little concerned. The sales consultant assured me that yes, like any business things don't always go as planned but that were a company who worked hard to resolve issues and prevent future occurences… Read more

so after much thought we went with our initial opinion of them being the right people to trust for our solar panels. I must say it was a refreshing experience to deal with such a professional company, everyone we spoke with from Mark Group were very helpful and our panels went up as promised without a hitch.

Inverter readout is above what the salesperson told me to expect so really looking forward to our next bill.

Thanks Mark.

Great service from start to finish – Mark group made getting our solar so easy right down to helping arrange our finance. The salesman was really helpful in explaining everything we needed to know, The electrician who put it up was fantastic and it went up on time. Now we can save some money!!! Couldn't be happier.

No problems from signing up to installation – We purchased a solar system from Mark Group. The sales person was knowledgeable and answered our questions. A week or so later we were contacted from the customer service side of the company with an update, they were informative and friendly. Another week went by and we received a call from the scheduler to book our install – we had a few… Read more

more questions which she was only too happy to answer. The installers were very professional, displayed good workmanship and cleaned up after themselves. We would highly recommend Mark Group to our family and friends.