1,346 reviews
Marley and Spoon is no longer quick and easy. Im now getting frustrated looking for specific ingredients in different bags, im finding that im missing ingredients more often. Its now really annoying to prep dinner, im hating it more than if I were to just go to the shops and buy my own ingredients. The whole point of buying marley and spoon was to… Read more
come home from work, grab the bag and start preparing. Now I come home, im squating down at the fridge looking through bags, reading off the list what I need, wondering where these items are and not finding them. I will be looking for a new supplier. It was good while it lasted..
1 FAILED PAYMENT, DEBT COLLECTORS NEXT DAY!! My card payment failed once, the first time ever on my account. Marley Spoon sent one automated email blaming "technical issues" and saying my box would still arrive. The next day they handed me to a debt collector. They never asked me to pay. They never sent a reminder. They never sent an invoice.… Read more
They never warned me the account would go to collections. They never gave me a single chance to fix it. One automated email, then straight to a debt collector within 24 hours.
Think about what that means if you're subscribed. If one email lands in spam or you miss it while busy, you can end up dealing with a collection agency without ever being asked to pay. Collections can put your credit file at risk, and your credit file is what lenders check when you apply for a home loan, a car loan or a credit card. All over a single meal kit box.
I was always happy to pay. When I tried to raise it, I was told they don't have a complaints department.
Not worth the risk ! And the recipes are not even that good. You can do much better with any other provider.
The pre made meals are very small, you couldn't even tell there was any protein,its pretty much just slop. Youfoodz is a much better option believe me this product is terrible.
Reviews with attachments
Fruit box is a joke! They offered me $5 to refund both boxes which were $50. Rockmelons were 19c at my local fruit store recently. I tried to cancel but was too late for the second box. Show details
Never had an issue with the meat, but the quality of the vegetables is poor, you'd be lucky to get three days out of the vegetables before they spoil. Most of the time the vegetables are substandard on delivery, speaking of which, their delivery is also appalling. From front gates being left open to the box being left just on the inside of the… Read more
fence for people to steal or to being left in the driveway in the rain instead of being left undercover on the front porch. You can complain, but it doesn't get any better. Terrible customer service.
2 weeks in a row damaged items making meals impossible to make. No easy way to give feedback let alone get any compensation. Meals were pretty good though, but so are other meals companies who pack items a little better… Show details
Absolutely unacceptable! charged $151.79 for an order I DID NOT place! I logged into an OLD Marley Spoon account simply to browse their current meals. I did not select meals, place an order, check out or knowingly reactivate or confirm a subscription. I only discovered something was wrong when my bank notified me that Marley Spoon had charged… Read more
$151.79 to my card.
I DID NOT PLACE OR AUTHORISE THIS ORDER.
I've now had to dispute the transaction and cancel my card. I have to wait for a replacement and contact every organisation with recurring payments linked to it to update my card details.
The unexpected charge has also resulted in overdrawn fees. With the current cost of living, I manage my money carefully, and an unauthorised $151.79 charge has real consequences.
I immediately cancelled the subscription and contacted Marley Spoon. I've since discovered other many other customers reporting the same experiences involving login of old accounts and unexpected charges.
Logging into an old account to browse should NOT result in money being taken from your card for an order you never knowingly placed to an old address you haven't lived at gor several years!
This has cost me money, disrupted my essential payments, left me without a physical bank card and created a huge amount of unnecessary stress and hours of work.
I would strongly advise anyone with an old Marley Spoon account and stored payment details BE AWARE!
o stars by far the worst company i have had to deal with. I paused my account till end SEPT to review if this was the right option for me as the food was not suitable, as I don't eat seafood. I got an email conf that the account was paused however they still a week later prepared an order charged me for it. I only found out when it was to late as… Read more
reciedved an sms last night saying get ready for your first box tomorrow then logged in to my email and saw that they had sent stuff saying they were preparing the box. The account was paused 16th Aug until late sept. I complained to them today and she had the hide to tell me that i puit the order in. I asked for proof and she could not give to me. I said why would i order 3 seafood dishes when i already told you i dont eat seafood. she said wont refund me because i ordered it. I didnt. She then asked had i logged onto my account trying to insinuate because i logged into the app and caused this to happen i said of course i did i said i was going to review if this was right for us which i did decided it wasnt and then terminated the account that week and deleted the app. in mean time not knowing already charged me. do not give them your credit card they are scammers and refuse to refund my money. considering other complaints the same I will be going to DFT, ACCC and name and shame sm. These are the stories A current affair love
Logged into my old account to check out the recipes, never confirmed and suddenly recived a box that I would never have ordered (wrong day, wrong recipes, wrong number of people). Apparently they auto-enrol you as soon as you enter payment details, but you need to enter details to see the recipes. It was also ridiculously expensive for the three… Read more
meals. We've been trialling a few meal plans and this is the only one that seems to do this. Complained but got nowhere. Will never use them again.
My first box missed all the major ingredients in the recipes & missed 5 ready meals I ordered. Customer service offered a credit to my account but I explained as I was unhappy I didn’t want that but a refund. They refunded half of my money, but then after I answered a survey emailed to me and explained my situation they ended up refunding my total… Read more
order and added $90 credit to my account. I thought I’d use the credit and try again but the meals looked very unappealing the chicken looks completely uncooked in a microwave meal.
Latest follow-ups
Ordered for Monday, paid and received confirmation on the Saturday that order was due Monday. Monday comes and no food arrives that i was counting on for dinner for my family. Log into my account and the day has changed to Wednesday with no communication. Talk to customer support and no help at all. Show details
Follow-up · Wednesday food came, but no refund or compensation just a very unhelpful customer service representative that said it wasn't their fault.
Variety of recipes, easy to prepare and yummy. Ingredients are fresh and good portions. Customer service is efficient. I understand the hassle to modify boxes but I wish there was an option to remove some of the ingredients. Sometimes I had to throw… Read more
away green peppers or ginger because I don’t consume them. I also have enough garlic and lemons for the next three months. Besides this, it really made my life easier for the time I used the service. I’ll likely return once my circumstances allow again :)
Follow-up · Delivery experience was great. The access to my property isn’t straightforward and they did a good job at finding the right house, except maybe once. I contacted customer service about it just to let them know to be careful, and without me asking for anything they gave me a $10 discount on my next order. I’d remove ingredients I don’t like in… Read more
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Not worth the stress of tracking your money and meals really. I wanted to find a quality meal service that took the stress out of the daily dinner fight. For the first few weeks deliveries and quality was great, then everything started becoming a… Read more
problem. I can handle a lot as long as I can avoid needing to run around shopping centres getting everything I need for the fortnight. Vegetable quality is below standard after three days most of your vege will be not worth using, bruised enough to make you question how packing happens and whether the local soccer team is handling that task. Hunting around in your delivery box to try and find that elusive sauce or seasoning packet only to realise it's not in there when it's crucial to that specific recipe is frustrating. Waiting for your delivery to arrive after the first few times it gets thrown at your door or left somewhere else at a different address is an anxiety heavy, emotionally fraught experience. Worst of all is walking out to get your box and finding it has been thrown, yes literally thrown because HDS driver of choice is having a bad day, or they can't work out how to drive down a driveway so they either drop your delivery on the road or mark it as addressed incorrectly and you end up with nothing. As a final salvo in helping you decide if this meal delivery kit is worth the price, stress or however you determine value I get my meal kit Saturday morning every week I am expected to pay for it Tuesday every week and that's when they don't grab the money on Sunday or Monday.
Follow-up · The last two boxes I ordered should have arrived on Saturday morning early one arrived Tuesday afternoon. No clue about storage in the interim and the second larger box for the rest of the family, well that is still a mystery. No refund no apologies simply nothing. Hundreds of dollars just disappeared. Do not recommend
Positive reviews
So far so good. I had done HelloFresh for over a year, and stopped about 8 months ago due to the extremely poor quality of vegetables, and meat that goes off within 2-3 days of arriving, amongst countless other things (I've left a very detailed review for them!). I missed the convenience of not having to think of what to cook for dinner, and… Read more
decided to try Marley Spoon.
My first Marley Spoon delivery arrived today (29/06/26) and the vegetable quality is phenomenal. All ingredients are there, and the meat (specifically salmon) spoils in 9 days from delivery, as opposed to the salmon from HelloFresh which you'd be lucky to get 3 days out of. I know this is just the first delivery, and from experience with HelloFresh, it took about a month for the quality to start going downhill. So I will update this review in time! (No news is good news!)
The only thing I'd say HelloFresh wins in is the variety. HelloFresh has a much bigger menu. I also was a little disappointed that Marley Spoon charged extra per meal for a basic salmon dish (literally just salmon, potatoes, and some green veg), whereas HelloFresh includes salmon as part of their standard meals.
I have only had 2 deliveries so far but I am very pleased with fresh ingredients & simple recipes. I cannot fault the service &look forward to many more interesting meals. Show details
I’ve been using both HelloFresh and Marley Spoon, and they both deliver great quality meals with fresh ingredients and clear instructions. But there are some differences worth noting. Marley Spoon stands out for transparency: you’ll often see recognizable brand names on ingredients like meat—just like what you’d find at the supermarket—so you know… Read more
exactly what you’re cooking. HelloFresh, on the other hand, doesn’t always show the brand, but it excels in convenience. HelloFresh consistently provides pre-prepped items—like pre-grated cheese or ready-to-bake garlic bread—which makes the cooking process faster and smoother. Plus, HelloFresh tends to offer a broader variety in its menu, which keeps things interesting. Another big plus with Marley Spoon is their clarity upfront on what you need to have at home, like butter or milk—so you’re never caught off guard mid-recipe. Overall, if you want speed and ease, HelloFresh might be your pick. If you prefer seeing familiar brands and knowing exactly what’s in your box, Marley Spoon wins. Both are great—just depends on what you value more in your cooking experience!
Negative reviews
⭐ Extremely disappointing experience – $126 wasted I did not approve or intentionally place this order. I selected a few items on Marley Spoon to look at the options but then backed out of the order because I was unsure whether the meals were… Read more
suitable for someone with coeliac disease. I did not proceed with or approve the order.
Two days later, Marley Spoon charged my card $126.
When I disputed the charge, I was told that I needed to provide 6 days' notice to cancel. This makes no sense to me when the time between the payment being taken and the delivery was only 3 days. How is a customer supposed to cancel within 6 days when the charge and delivery occur within a shorter timeframe?
To make matters worse, the food that arrived wasn't even the food I had been looking at or selecting.
So I've now been charged $126 for a box of food I didn't knowingly order, containing meals I didn't choose, and which I couldn't confidently use because I need to be extremely careful about gluten due to coeliac disease.
I find the whole experience incredibly frustrating and feel that the ordering and cancellation process was far from clear.
$126 is a lot of money to waste on food I didn't want or knowingly order.
Based on my experience, I would not recommend Marley Spoon.
If I could give zero stars, I would.
Follow-up · Support advised that nothing could be done & I wasn't entitled to a refund. The menu showed gluten free options but nothing I had put in my basket tentatively was even sent to me. The delivery was fast & efficient & that is all that is positive for this company.
Finally cancelled Marley Spoon after being a customer for the better part of 10 years and I’m actually quite sad about it - I genuinely really liked it and until relatively recently I have recommended it to lots of people, like to the point where I felt like I was on the payroll lol. I would say I'm a good cook and I really like cooking, so I… Read more
didn't need it to make the process easy, I just wanted interesting dinner options in my fridge. Different cuisines, spices, flavours and combinations I don't have the mental energy to independently conceptualise/research/shop for/execute at the end of a work day.
Those paper bags with everything portioned out meant no food waste (from the "optimistic big Sunday shop" I would do, to then have of a bunch of stuff die in the crisper before I'd used it) and also stopped me from going "today was too hard, what if I just order in" (or settling for a handful of crackers and grated cheese straight from the bag with to avoid making any more decisions).
But there have been so many little changes lately that together have made it a much worse service IMO, and I'm officially out.
The new bags drive me insane. The individual recipe bags were SO convenient; pick the meal, grab the bag, done. Now there’s a giant pantry bag, fridge bag and crisper bag and I have to go digging through all three looking for everything. It’s also weirdly difficult to look in the fridge and know what meals you actually have left? I know this sounds like a small thing, but that organisation is literally part of what I’m paying a meal kit company for?
And the new recipe cards are awful. The old 6 step layout was easy to use, 1-3 across the top, 4-6 across the bottom, picture with the corresponding copy underneath. You could glance away, do something, look back and instantly see where you were. Now the images are stacked down the page with text next to them, but because the text varies in length and the images don’t, everything visually stops lining up properly. Plus the new font is harder to read.
I work in digital content/UX so maybe I notice this stuff more than most, but the cognitive load is genuinely so much higher. A recipe card is something you’re glancing at while chopping/stirring/checking the oven etc, you shouldn’t have to keep working out where you were every time you look back at it.
My partner is neurodivergent and he struggles with the new cards as well, so for us it’s not just "ew I preferred the old design" they're just actually harder to use.
We’ve also had way more missing ingredients than we used to? I report them sometimes, but honestly there are plenty I haven’t bothered to flag in the app. And not like oh a missing garnish - a red capsicum sauce recipe with no capsicum, for example. Cool lol.
Then there’s the quality/price thing, totally understand that prices have increased because everything has increased. But the premium recipes are quite a lot more expensive now and I’m finding myself disappointed by them more often.
There have always been certain MS ingredients I avoided because we just didn’t rate them (the steaks can be tough and I cannot explain it but the barramundi tastes like cat food to me lol), while other stuff has always been excellent - dumplings, the mushroom eat, mince, salmon, basa, chorizo, produce etc.
But lately even the lamb, which I used to really like, has been strange. I’ve had pieces where you unwrap it and it’s basically smaller pieces formed/rolled together to look like one roast, and it absolutely does not cook like one solid piece of lamb. If I’ve paid a premium surcharge for that meal, I’m pretty unimpressed.
Basically I think they’ve made a bunch of changes that probably create efficiencies for Marley Spoon, at the expense of the customer. And I’m also paying more.
I actually sent them a fairly detailed (and I thought constructive!) email when I cancelled because I wanted to explain why rather than just disappear, particularly because when I looked on here I realised heaps of other people were complaining about the exact same changes (and I linked a bunch of comments in my email so thank you to everyone for the citable evidence!). No response at all.
Anyway. Signed up for QuiteLike instead. Their recipes look closer to what I originally liked about Marley Spoon (interesting food, global flavours, not just basic meat/veg/carbs made "interesting" with a sachet of sauce, looking at you Hello Fresh).
Scam business. THey'll start charging you for no reason. When you submit a request to cancel they conveniently lose the request so they can continue to charge you. Food tastes terrible also.
Recent reviews
Crap. And after you cancel your account they continue to take your money. Making it so hard to cancel your direct debit without an active account. Its unlawful. So wrong. Show details
Too expensive and don't own their mistakes. Ordered enough meals/food for 7 nights, 3 of which were ready meals, to make delivery worth it you would at least need a weeks worth. Received my order and only got the 3 ready meals, didn't receive the other food just completely not in the box. Rang up, no apology no care that food was missed,… Read more
offered no solutions like redelivery and refunded the missed meals but wouldn't refund the delivery fee as I did get "a" delivery just not the one I paid for. It means I paid $54 for 3 microwave meals. I would have been better off spending $54 on door dash and having fresh food delivered. Don't recommend, it's just not a good financial move if they aren't actually delivering the promised meals
Find out how Marley Spoon compares to other Food & Drink Shops
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Regular mistakes, mouldy ingredients received, and inconsistent delivery times. Had an entire meal that was paid for left out of the delivery and instead of providing a refund or credit for the full meal (for 4 people) that was missing tried to offer a $15 credit to compensate. Customer service take several days to respond. Incompetent business with average recipes. Show details
Put deliveries on hold several times whilst away on site. Had deliveries despite hold and billed for them. Requested refund and told bad luck by the service team at Marley Spoon. Not a nice company.
My partner ordered Marley Spoon ONCE!!! The meals were ok but wasn't for us. Ended up cancelling her subscription, a month later we received a surprise delivery with a foot note saying they dont want us to miss out, Even though we had cancelled. One week later received an email demanding payment otherwise they will send to a third-party payment… Read more
collection agency
We did not want their order. We DID NOT ask for their food... we CANCELLED our subscription
Used to be a really good service. Recently, the number of mistakes in terms of getting the wrong ingredients, or receiving mouldy ingredients has increased a lot. Their feedback section is all just operated by a bot, and they make it really hard to get in touch with a real person to get refunded appropriately It's a real shame because they have a good selection of vegetarian and pescetarian options. Show details
Hate the new updates. Without any warning they have stopped sending meals in individual bags. I absolutely loved that they did that. The feeling of being able to empty that bag and know that everything was there was the best part of their service. I chose Marley Spoon above other meal delivery services because 1) they packed the meals in… Read more
individual bags 2) they always had all the ingredients and I never had to follow up with them about missed items. And I'm pretty sure that 2 was actually because of 1. Because all the other meal delivery services I have had problems with. So disappointed.
It took me ages to pack all of it into my fridge today. I have no idea where anything is and it's so confusing trying to work out what each meal needs because they have all this 2P, 4P, 6P nonsense on the recipe cards now.
I'm glad I kept all the recipe cards because now I'll just buy it myself from the supermarket. If I'm going to he sorting out all my own ingredients I want to at least be doing it cheaply.
I did not create an order, having stupidly given my card details to view the menu, I closed out of it. I ordered no items, but despite attempting every day to cancel the delivery when I saw the money had come straight out of my account, I still received food I did not order & cannot eat. I am concerned this will happen again this week as I have… Read more
had no response from Marley Spoon. There is no cooling off period or option to cancel. Paypal are investigating. This system is a scam. I regret being so gullible. Not even 1 star. Negative.
Not for me. It was more work than standard cooking. Down to having to make gravy from scratch!! If you’re getting this service to make things easier and save time, personally I think it’s the wrong service.
Beware of unfair trading practices and deceptive website tactics. I was unknowingly resubscribed and charged for a box that was sent to an address I lived at 5 years ago. Marley Spoon refused to refund me for unsolicited goods as per Australian Consumer Law. They deny any culpability on their end. Stay away!
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