Marley Spoon

Marley Spoon

 Verifiedmarleyspoon.com.au
Marley Spoon
3.4

1,169 reviews

PositivevsNegative
60% · 701395 · 34%
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Timely DeliveryYes · No
Return Claim MadeYes · No
Value for Money
3.5
Product Quality
3.1
Shipping
3.1

Reviews

1,169 reviews
Guido Z.
Guido Z.Sydney, NSW5 posts
  Verified

Horrible experience

After having some little issues with them in the past, they sent me an offer to come back so I did.
I had a missing important ingredient in my box, I did not make a claim, I decided to cancel my subscription on a Saturday.
Firstly they forced me to buy a box scheduled for 6 days after my cancellation, like there was not enough time to stop it
Secondly after taking a look at my bank account, they charged me on an old credit card that I had changed in the past.
I contacted support about it and they told me it was because of the system and cannot do anything about it except make sure that the next time I was going to be charged in the new card.
I do not recommend them, they try to fix your inconveniences with apologies. Show details
Value for Money
Product Quality
Shipping
Crispin
Crispin2 posts
 

Horrible customer service and false debt claims

AVOID AT ALL COSTS. FOOD WAS CRAP TOO.

These guys are liars - cancelled after 1st box due to poor quality. Had cancellation of subscription confirmed with call centre, and then a 2nd box arrives whilst I am away from work and all food spoils. Then get a debt collector harassing me 10 months later for a purportedly $82 debt. Show details

Janet W.
Janet W.
  Verified

Plain bad

Don’t buy after reading other reviews my problem is happening often
They keep sending boxes that you skipped when phoning customer service they just say there not skipped
After receiving 1 box on the 14th of march thinking I had skipped it I just keep but took photos of my app with the next3 weeks skipped just to make sure get message saying box will arrive today the 19th phoning them customer service person said it’s not skipped and to late now. I told her I am looking at my app and there skipped on it her response none are skipping had to cancel so they stop stealing my money Show details
Value for Money
Shipping
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Erin D.
Erin D.Western Australia2 posts
 

Delivery partner is unreliable

Great idea in theory, but our delivery is hardly reliable at all in the Adelaide Hills. Then we have to redo the food shopping at inopportune times and so we’ve just left it. Customer service do the best they can but until we get a new delivery partner for our area we just can’t go back to MS. Hope they sort it out! :-) Show details
Value for Money
Product Quality
Shipping
Jazz E.
Jazz E.
 

Very poor....Avoid

Avoid this company like the plague. 1 1/2 years after I cancelled my subscription they have suddenly come up with a phantom bill and referred it to a collection agency despite never contacting me. This is a scam company with dodgy business practices. Use them at your peril... Show details
Michelle D.
Michelle D.South East Queensland, QLD
 
Anne
AnneSouth East Queensland, QLD
 

Warning on automatic order practices, and debt collection

The subscription is forced on assumption i.e. if you haven't placed order they do it for you! and if you have intentionally cancelled their access to your credit card as part of cancelling it still goes through and then they send it to debt collectors (told they assumed I still wanted the product) if you don't pay for what you didn't want in the first place? Show details
Value for Money
Product Quality
April
April
 
Dasha K.
Dasha K.
 

Disappointing and falsely advertised

They advertise as 50% discount, but due to my first payment being unsuccessful I lost the discount and they never reinstate it again. Very poor service and the box we received was very average quality. Chicken was so dry I had to give it up to my dog. The meals are boring and cheap. Do not recommend! Show details
Shi C
Shi C
 

Not recommended

Very non-friendly App and inconsiderate customer service. Not recommended at all! Show details
Adam b.
Adam b.Greater Melbourne (Outer), VIC2 posts
 

Terrible

This companies product is absolutely terrible!
If you like the kind of basic meals you cooked in home ec in school then this is you place to get it!
Also their customer service is no better. It’s hard to cancel your service, and when you pause it they send it anyway!
The fish dishes are also terrible!
I’m going back to their competitor!
If I could I would give 0 star rating. Show details
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Anne
Anne
 

Tricky cancellation set up

I have used Marley Spoon on and off for several years. The meals are generally tasty and well balanced.
The score of 3 is because they are very tricky regarding cancellations. Be very careful when you cancel as there are several screens to go through. Ensure you see the actual cancellation. Do not do the cancellation thru the help page as that is a dummy cancellation and you will still be subscribed.
The other reason is that sometimes the food is definitely not fresh and I would reasonably expect to be able to make a meal from the ingredients on a wed when the delivery was early mon morning. Not always the case. They run Dinnerly and chef good as well. Show details
Value for Money
Product Quality
Frank
FrankCharnwood 2615, ACT
 

Good, but lazy

Meals are great - when they get them right.

Consistently missing items or including the wrong items. Have ordered three meals at a time consistently now for almost 12 months and have been missing one of the proteins or been given the wrong protein every second week.

The meals are awesome when they are right - some better than others but that is up to personal taste. Show details

Value for Money
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Anna99999
Anna99999Greater Melbourne (Inner), VIC2 posts
 

Not good, won’t be ordering again

I changed my delivery date and time on their Marley spoon app but they still delivered on the original date and time. Their app must have a bug so the delivery date and time was not updated. This is a disappointment causing food wastage because we are not at home and the weather is 37 degrees and the food will be spoilt. This is not only money wasted but wastage of food. I used to QuiteLike meal kit service which is very good but for variety we thought we move back to Marley for a while , what a HUGE mistake. I would suggest that look at other meal service before using this one. Show details
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Questions & Answers

BeingCyrus
BeingCyrus

Do you have Diabetic friendly meals, high protein, low carbs or high protein high fibre meals?

Serenity32
Serenity32  
Caitlin
Caitlin

I received a Marley Spoon 'gift voucher' for Christmas. I want to use the voucher, but you can't just redeem it! You have to sign up and enter a contract to actually use it!! And then, despite the voucher and the website saying the amount carried against the TOTAL bill, I have to pay $9.99 delivery, leaving $13 on the voucher!! I assume this is to glean credit card details.
I don't mind shopping so I won't be using it after I have redeemed my present, but the structure of the voucher means whoever you give it to has to enter a contractual arrangement with Marley Spoon! No other gift voucher requires such entrapment! I sign up, or I give them my Christmas present!

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Caitlin
Caitlin  
Georgia J.
Georgia J.

I had to pay $65 to continue with my account but now none of the recipes suit my low cal/ low carb diet, am I able to get my money refunded as I didn’t know this would be the case before I started

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Details

CategoryFood Delivery Services, Online Shops and Food & Drink Shops
Meal TypeMade to Order / Takeaway, Needs Prep & Cooking and Packaged Meals
Meal Plans Available Yes
Offers Free Standard Shipping No
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Contact info for Marley Spoon

  • ACN: 603969571

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