Marshall White

*** [Name Removed] *** I can honestly say my interaction with [Name Removed] was one of the most hostile and abrasive experiences I’ve had with a real estate agent. Her approach came across as deliberately unhelpful and dismissive, which left me feeling completely put off from proceeding further. I had called with a general property enquiry, yet… Read more

the tone and manner in which [Name Removed] responded were so unprofessional that I chose to retract my application altogether. If management or company leadership read this, I strongly urge you to review her communication style and ask whether this is the standard you want representing your business. My experience with her was appalling and reflects very poorly on the agency.

Most aggravating experience. Avoid Sue Scott – Sue Scott has been a terrible and unreliable agent for the time of our stay. She has manipulated and infuriated us time and time again with her lack of manners and unfairness. We had a bike of ours stolen due to lack of security from this poor agent and she has done absolutely nothing to address the issue, it’s been 3 weeks! Do not deal with Sue… Read more

Scott, it will turn your life into hell. I’m very glad we moved and cut ties with this disappointing service.

The worst real estate agent – I am deeply disappointed with the service provided by this agent. Not only were we treated unfairly and differently compared to others, but the level of unprofessionalism displayed was absolutely shocking. The unit we received was unsafe, which is a critical issue that should have been addressed immediately. Unfortunately, the agent showed no… Read more

sense of urgency or accountability in resolving this matter. The lack of professionalism and disregard for safety is completely unacceptable. Sue Scott has been one of the most unprofessional agents I have ever encountered. I cannot, in good conscience, recommend her services to anyone seeking reliable or competent support. Her behavior was frustrating, and the overall experience was nothing short of disappointing.

Avoid dealing with Liam Adey, he is disrespectful – I had the pleasure of dealing with Kierra Hagedorn from Marshall White Armadale for purchase in Hawthorn and a showing in Walmer Richmond. I couldn't be happier with her professionalism. From the moment we interacted & met with her, Kierra proved to be an incredibly attentive listener who truly cared about our needs and concerns. She was patient,… Read more

empathetic, and thorough in her approach, always putting our best interests first. Kierra's genuine investment in her clients' needs is rare to find, and she is a terrific person to deal with. I wholeheartedly recommend her if you're looking for someone who will go above and beyond to support you.

Unfortunately, my experience with another staff member, Liam Adey, was the complete opposite. To say that Liam was unprofessional would be an understatement. He came across as sordid, egoistic, and utterly arrogant. His dismissive and judgmental attitude made every interaction feel uncomfortable. But it didn't stop there—Liam's sarcasm and outright insulting behaviour were shocking. He seemed more interested in belittling people than actually helping them.

What was most appalling, however, was his thinly veiled racism. His tone and comments were clearly prejudiced, and it's beyond me how someone like him is allowed to represent a company like Marshall White. Liam’s arrogance is only matched by his lack of basic decency, and anyone unfortunate enough to deal with him should brace themselves for a barrage of condescending remarks.

Marshall White should be ashamed to have someone as toxic as Liam Adey on their team. My advice? Stay far, far away from him at all costs. This kind of behaviour should have no place in any business, let alone one that claims to prioritise customer service.

Prospective buyer – Poorly built town houses. Does not meet minimum Australian building standards. Disgraceful. Builders did not allow for a proper and complete inspection.

WORSE RENTAL EXPERIENCE IN 15 YEARS – Abysmal service - do yourself a favour and never rent via these vultures - no care at all.

Once you sign that contract a very different reality will emerge – I see Mark over in the Armadale office has been busy incentivising people into providing positive reviews to try to lift the reputation of this mammon-worshipping institute of lies. Seriously, don't get sucked in - these guys are slick but shameless on a level that's difficult to believe is somehow legal. Stephen lied to me with a big smile about… Read more

when my apartment building would be finished - bought in August 2017, I was repeatedly assured it'd be done in a year or so. No less than five years later, I received an email (despite terminating my contract in 2020) that "settlement is approaching". The lads at Marshall White are first-rate at what they do if you realise that what they do is make big bucks for themselves by duping ordinary people... All is a mirage at Marshall White, dear buyer - as soon as you've signed that contract a very different reality will emerge.

Unhappy – Fraser Cahill under quoted my property, sent around the guys to erect the board at 6am and did not tell me. I thought someone was breaking in, hearing footsteps outside my bedroom window. House was sold, did not get anywhere I expected. They did not get in touch post the selling. No champagne, flowers, nothing. No sold sticker, no contact.… Read more

They had sent the writer around in the beginning, but did not tell me they were coming. I rang , the office, complained about the above. Two days later flowers on my doorstep. Do not use MWhite , t h ey could not care less, just their commission.

Absolutely shocking to deal with – Be very careful when purchasing an off the plan apartment with Marshall White Projects. If anything goes wrong or you realise before settlement there is something wrong with the build in the time frame from purchase to settlement they want nothing to do with the purchaser and wipe their hands of any problems because they work for the developers. … Read more

They don't respond to emails, they don't return phone calls or step in as an intermediary to help rectify issues, all they do is protect the commissions from the developers they sell the apartments for. The recent changes to off the plan contracts are not enough to protect purchasers, agents as first points of call need to be held accountable for the representations they make to purchasers in order to sell these apartments.

Greedy and uncaring – If you see a sign saying “Marshall White” don’t walk but run. Especially if you intend to buy an apartment off the plan. We bought off Marshall White and we sold through them as well. We were selling our old apartment to pay for the new one. Marshall White had our old apartment for eight months on the market without a single offer,… Read more

which for a large company such as theirs is, quite frankly, unbelievable. These guys are very smooth and tell you nothing about the fact that if you don’t meet settlement, not only will you lose your deposit (ours was about $200,000) which we understood, but that they would charge us the commercial rate of 2.5% on the total value of our new apartment if we sold it, which came out to $50,000.00. We were running out of time to settle so we decided to put the new apartment up for sale. Thank God they sold it, but we were charged $50,000.00 for selling the new apartment because we were told this is the amount they charged developers. Well, we are not developers but two elderly people who have worked all our lives and can’t afford to lose this amount of money. But as expected, this made no difference to Marshall White. And for what it’s worth, we went with Ian Reid in collaboration with Jellis Craig who managed to sell our place in three weeks. So much for all the spin Marshall White say about their sales people. So my advice is, think long and hard before you sign anything with this mob.

Bigoted unprofessional and entitled – treated like second rate citizens by the property manager and landlord. MW need to be reported We would never deal with them again. Property had issues and no aircon A year on nothing resolved The property was dirty after renos to bathroom and kitchen. We can't write what was in the toilet bowl. AFTER our lease the property manager picked on… Read more

every small detail and the landlord wanted us to pay for professional cleaners Noting that according to the RTBA and tenancy act tenants do not need to clean a property more than we found it and we left it clean! The RTBA also states that professional cleaning required if one was used on entering. The property manager was / is rude and arrogant siding with landlord Never resolved issues like old broken blind or non working alarm system cause no one knows the code. The property was marketed having an alarm system and still on Web states this Terrible experience terrible professional standards and lack of respect for tenants No manners and simply MW Armadale self centred

Marshall White Armadale - Beware! Liars and Con Artist – Recent purchase of new development which took nearly 4 years to complete. Sucked us in with lies and spin, then as soon as the contract is signed, purchasers are nothing but a mere inconvenience to them. Constant gaslighting/lies throughout, utter lack of communication, care, customer service or even respect. Worst experience with a real estate… Read more

agency EVER! Have had better treatment as a tenant. Our reward? A zip lock bag with the keys in reception, after waiting 4 years for completion! That's it!!! Marshall White are arrogant, entitled, completely bereft of integrity or professionalism and are clearly just there to make money and rip people off without a care (just check out the cars they all drive!) Do yourself a favour and stay well clear from this despicable, unethical, crooked outfit!

The worst real estate agent – I am absolutely appalled with the service I have received from Marshall White Armadale. I cannot begin to tell you how unprofessional and frustrating the recent purchase of my apartment has been. There was only ever contact when they needed money or construct extensions signed. Otherwise the purchasers were made to feel like a mere inconvenience… Read more

in the process. They could not even tell us where to pick the keys up from and when we did collect them they were handed to us in a plastic bag! I guess champagne and a congratulations is out of the question when you have to wait nearly 4 years for it to be completed. Their arrogance, callousness and disinterest in us as purchasers is astounding. Do yourself a favour and walk on by.

Disorganised and unhelpful – Would never deal with them again either as a buyer or seller. They seemed to make things up as they went. Found them unhelpful and unclear.

The residential leasing Mafia – After renting for seven years I was forced to vacate on an order they obtained while a 75 day stay in hospital earlier this year . The agent did not consider I nearly died from kidney failure, open heart surgery and a heart attack. I then got COVID but was told to get out or they would enforce the order. I was kicked out with the stress causing me… Read more

another medical problem with the result bein admitted to hospital again and nearly dying again. I even had the owner phoning in hospital threatening me which is un heard of when they have an agent The apartment is now up for lease again at $100 per week less than I was paying. I have also had the agent threating me wanting to use all the bond $2700 to make repairs and for me to pay additional rent of about $6200 or she will black list me with Veda.

Brilliant, attentive and meticulous – I have used Marshall White since 2016 for leasing out my property and then managing it for us, they have helped me select fabulous tenants, they spend the time and effort ensuring we have the right tenants. If we have had any issues with the property they are prompt with letting us know and select excellent trades people, they go above and beyond… Read more

in both their leasing and management. Shout out to Melissa Baile and Jade Wilson who helped us most recently, but I can say that all their employees have been wonderful. I would absolutely recommend them and wouldn't use anyone else to manage our property.

Arrogant and rude – I purchased a house from Marshall white at the end of last year. I was dismissed by the agents as a credible buyer from first meeting. The main agent could barely handle congratulating me at auction when I won the bidding. He had clearly made a promise to another buyer that they would be most likely to win. He never spoke to me again on the… Read more

auction day. He then accused me of not getting the deposit cheque into the office. It was in the office and the office had clearly misplaced it. No apology given. I am currently trying to organise inspections of the property prior to settlement and surprise surprise they can’t agree to any day I have off work. There are plenty of other real estate agents to use to sell your house other than Marshall white. Shelter is getting good reviews. Do yourself a favour and don’t use MW. All you get is arrogance and superiority.

Terrible experience – They played some tricks between we vendor and the purchasers. Selling for me for more than one year but still haven’t sold. Even I have lower the asking price $50k.

Meeting expectations – Since leasing my property through Marshall White i am amazed although not surprised at how well things have gone in comparison to previous companies. All in all extremely happy with there professionalism. Keep up the great work.

BUYERS BE WARNED: MW = Literal con artists in suits – Marshall White can be pretty much described as a mammon-worshipping institute of lies. Buyers, seriously, don't get sucked in like I and many other unfortunate people (some of whom have gotten in touch with me to share their similar experiences) have. These guys are slick, shameless nonsense artists on a level that's difficult to believe is… Read more

somehow legal. Agent [Name Removed] lied to me with a big smile about when my apartment building would be finished - bought in August 2017, was told it'd be done in a year or so and now, at the end of April 2021, the latest update states they're "hoping to be close to completion in April". The Marshall White lads are absolutely amazing at what they do if you realise that what they do is make big bucks for themselves by duping ordinary people. Everything they tell and show you is a mirage; as soon as you've signed that contract a very different reality will emerge.

Misleading Dishonest Advertising – Having purchased a townhome off the plan back in 2017 we finally had our only inspection. A word of warning check everything because what you think your getting as shown in the glossy brochure is not what you get. An example: Brochure shows built in wardrobes what we got was a closet and a hanging rod, basic. Main bathroom has a single sink… Read more

brochure shows two sinks. Same old story all over you to get you to buy but no help at all when you need it.

Dishonest sales dept. Never again.

Eastbridge buyer.

Pretty good overall, let down by end of lease incident – Rented a property through them for 3 years and they were fine to deal with up until the end of the lease. I organised a full professional end of lease clean (with a bond back guarantee). Following the clean, Jayde conducted a FINAL inspection and requested the cleaners return which they duly did and addressed all the minor issues she had… Read more

identified. She conducted another inspection and declared herself satisfied with the condition of the property. However, prior to release of my bond, she informed me that the landlord would be doing another inspection following which they tried to extort several hundred dollars out of me for additional cleaning. This failed as I knew I would win at VCAT following consulting with Consumer Affairs amongst others. I sympathise that she was dealing with a greedy money grubbing landlord but could have done more to push back on their unreasonable demands.

The agent can't be ruder!! – We bought a house through Marshall White Hawthorn. The agent who was selling the property was basically a pig! He wouldn't return our calls, and turned his nose up at us. Even after we won the auction he was so impatient with us when we were signing the contract. He was even rude to his colleague as well. He basically told us that we were holding… Read more

him up because he needed to leave to go to an auction to bid himself! I'm still shocked by his rude behaviour. I can't believe such a big company would hire someone like that! I will never use them if we are selling in the future!

Marshall White, Dishonest, Disgusting and Disturbing – My Mother was completely lied too and mislead by Marshall White, specifically Robin Parker. We where invited to there office on Saturday afternoon as we had been informed that the property at 6 Tennyson was going to be sold that night. We dropped everything and where there with the clear intention of buying it. We made it crystal clear that this… Read more

was the property that she was interested in and that there was no barriers to settling, My mother was paying cash, so no finance, we removed the request for a building inspection and was happy to meet any of the vendors terms in regards to a settlement date.

Robin informed us of the offer on the table, 1795k. we matched it. "Dont go to far" he said, he was now going to talk with the Vendors. An hour later we where informed that the other interested party offered 1812k, without hesitation we went to 1825k, then told they have increased it to 1828k, we quickly moved to 1835k.

After 10 minutes we get a call saying the property has been sold. My Mum is devastated as she had much more money in reserve to buy the property and not given a chance. Robins response was they wanted to go with a young family.

On the surface this sounds understandable but this was never conveyed to us. Also where the vendors aware that we would pay 50k more. Marshall White where not acting in anyone's best interest except there own.

We reached out to the vendor who politely replied and was as confused as we where, he was told that we where not that keen, wanting an inspection and where not prepared to go to the auction. All of it lies.

In short Marshall White talked up the lower bidders and misrepresented us that where willing to pay more.

Our last words to Robin was lets get this done.

I feel Marshall White are only out for there own interest, they have short changed the vendor by Tens of thousands and completely used my Mother.

I would never deal with the Marshall White Brighton Office. At this point in time we are awaiting an explanation to what really transpired and why.

We ill be making alot of noise about this behavior as anyone who signs on needs to know about the People there dealing with.

Absolutely Disgusted.

poor communication – Applied for rental property ,just wanted to know decision After over 2 weeks with 15 plus phone calls and no response Just a text would be great Rented another property They were a great company and have sold property with them but now very cautious as appear all gloss no substance

Due Diligence – We are first home buyers, we came in looking at another project, turns out it didn't suite us so the agent showed us another floor plan which was really good, so we asked if we can do 5% now and 5% later, he was very enthusiastic and quick to get us to sign contract. We signed (rookie move! but i feel they preyed on the fact we were first home… Read more

buyers) with the intention that we were serious about the 5% deal - which we were! but being a new area we still needed to look.

Long story short we drove to the area, and it was not for us, we had to fork out the cooling off period fee, but I just feel that the agent pressured us very well! good sales men but not ethical in any sense. Beware first home buyers - make sure you know your stuff before dealing with them

Beware Marshall White emails! – Here's a warning! Don't subscribe, even accidentally, to Marshall White emails. I never subscribed but for several years I have been bombarded with unwanted offers. I have pressed the Unsubscribe button numerous times, but the emails keep on coming. In desperation I sent them a personal email requesting "unsubscription" and a confirmation. Needless to say, this too was ignored. They are either arrogant, frustrating, inefficient or worse..

Marshall VERY WHITE – Marshall White definitely are WHITE. To attend a neighbour's auction on Thursday (25 Oct 2018) in Malvern and to be told to not steal anything as they have their agents throughout the property is not a joke I found very funny. PLEASE AVOID GIVING THEM ANY BUSINESS.

Misleading, unprofessional and not to be trusted – Misleading and false, the agent drilled down my property price after the first week 3 times, never informed me of ‘dramas’ that occurred at an open inspections until I accidentally found out a month later, damage was caused twice during opens, very unprofessional and not to be trusted; over the top advertising prices. Do not ever sell through this group!

Poor service - Marshall White Brighton – Despite our rental (circa $1600 pw) we were treated as 2nd class citizens by MW. On possession the house was not thoroughly cleaned with the fireplace full of ash, the oven containing food and plugholes containing hair. Our requests for repairs were generally ignored. Numerous telephone messages and emails were left unanswered and it was only… Read more

after contacting the Tenants Association and serving a 'Breach of Landlord duties' document that prompted any action. One issue was not resolved in the 10 months we rented and we decided to come out of the lease early. We would now avoid them as an agency, finding them arrogant and ineffective to deal with.

Consistently bad service – I rented a house which was listed on MW website. I really did not like the arrogance of female agent, but we rented the property anyway since we liked it. After the lease was signed, I was introduced to a MW property manager. I called on her 4-5 times. She answered the phone for the 1st time only. From the second call, I had to leave a message, to… Read more

which she responded a day later via email at best - or even no call back!!!

A few months later, the property manager left the firm, and a new guy came in. It took them several weeks to find a replacement. I assume this implies unexpected departure of the former person.

The new guy asked me for many things, which I had given to the former manager already. Terrible internal communication!!

The new guy made an appointment with me for an inspection. He rescheduled the inspection on the day of the appointment. it was rescheduled to 4 weeks later. He said he would come in between 3 pm and 5:30 pm. Well, today is the day of the appointment, and it is 5:38 pm. He has not showed up.

Their service has been very consistent. Consistently terrible.

Marshall White One - Terrible Property Manager – I'd just like to make a complaint about the property management team at Marshall White One Hawthorn. I have had nothing but issues with a particular member of their team since day one. With addressing simple defects (which were never resolved) to being told I can't inspect my own property (being incorrectly quoted that there were only limited… Read more

inspections per year, mind you I live in Brisbane so I am sure once a year is suffice for when I visit Melbourne) to me now having debt collectors calling me because tenants were not registered when a new tenancy took place to now water bills not being paid even though I have been debited from their accounts department over six months ago (still waiting to see where this money has got to!). When I call this property manager to ask for an update he gives me another excuse and says he shouldn't have to let me know why he is not getting back to me. Pathetic really and quite incompetent at his job. Not only I have experienced this from him but when I did visit Melbourne and mentioned his name, eyes rolled and I was told that is why they also left Marshall White One.

I had my property managed by Marshall White One and paid the fees which are higher than all other agents for 4 months before I had to take my business elsewhere to ensure issues were being rectified.

Since moving across to Castran Gilbert in South Yarra I have had everything sorted and no issues whatsoever. AMAZING what someone can do when they do their job properly. The whole process with Marshall White One has been terrible and time consuming - When addressing these issues with this particular property manager numerous times to which every time he comes back with a poor excuse as to why he has not done his job correctly.

I would advise people to shop around before choosing Marshall White One to manage their property.

Pompous arrogant under quote – Had 2 representatives come from marshall white Armadale to provide a quote. The arrogance of the male agent was incredible. Plus his no care attitude. Considering they were there to provide a quote/service you would have thought they would have presented themselves in the best manner. I hate to think how they would behave once they got your business. He was the epitome of the car salesman.