1 photo
Mason & Brophy Strata Management

Mason & Brophy Strata Management

4.1 from 139 reviews



Heather has been incredible to work with


I have lived in my unit for close to 10 years and have been so impressed with Heather Mcllwain who has been the the strata manager for our unit block. She is always prompt to reply to any issues or concerns I have and immediately contacts the person/group who is needed to resolve the issue. As a result our unit block is in brilliant condition despite being an older block of units. I couldn’t recommend Heather or Mason and Brophy any higher.

Mason & Brophy - Heather McIlwain


Heather has been the strata manager of a townhouse complex of 12 units in Fairlight where I have been the Secretary of the Owners Corporation for a few years. I have found her advice very useful, she was able to clearly explain to me all the workings of the strata and council requirements. Without her help and support in the past years, it would have been impossible to carry all the Secretary duties.



Heather has been the strata manager of a building of 12 units in Chatswood where I have been one of the committee member and I have worked with her for a few years.
I have found her efficient, quick to reply any queries and able to explain to me the workings of the strata and council requirements. She has made my work as a committee member easy and effective.

Worst ever!


Be warned, this Strata Management company is terrible. It’s the worst customer service I’ve experienced in a long time. I’m trying to complain to the office manager about our Strata Managers’ lack of competence and her rudeness to me and the office manager won’t even get back to me...!


ColinSydney, NSW

Lisa Simonetti


Lisa deals with matters in a fast, efficient and friendly manner. She demonstrates a sound knowledge of strata issues. Quotes are quickly obtained from knowledgeable professionals. Lisa is readily available by phone and responds to emails in a timely manner.

Great Strata Manager


Lisa has been an excellent Strata Manager, promptly helping our building with any requests from the owners. We highly recommend, as a member of the committee we are happy to have her onboard.

clarke w.

clarke w.Sydney, NSW

Lisa Simonetta Strata Manager


Lisa is a fantastic strata manager. She came on board and quickly got up to speed with the buildings committee members and has added a lot of value to our property and owners in such a short period of time. Lisa takes the time to listed and understand and genuinely cares for her customers.

Judith Powell

Judith PowellSydney, NSW

Lisa Simonetta Strata Manager

Marie Taylor

Marie TaylorSydney, NSW

  • 3 reviews

Excellent Strata Management


As an owner/body corporate member, Ihave been dealing with Mason & Brophy for 17 years. I have found them to be friendly, approachable, dependable, efficient and thoroughly professional. I would highly recommend them.

Dick Sargeant

Dick SargeantSydney, NSW

Chris Stokes of Mason &Brophy


Our Strata manager is Chris Stokes who is very experienced professional and courteous and as the point of contact for our block I always get a quick response to any queries particularly so when urgent repairs are needed

  • Verified customer

Team of Excellences - Mason & Brophy


Well done Mason & Brophy and Heather McIlwain (manager) for your continual assistance and work on our complex. We have made some significant improvement to the premises and this process has been effortless thanks to your management.

“ We could not of done this without your help”

Thank you.

Heather McIlwain


I have found our Strata Manager Heather McIlwain to be very professional, very knowledgeable of strata matters and always returns my phone calls and emails promptly. She is very accessible whereas our past manager, Chris was not. Until Heather took over the management of our property, the body corporate was considering changing Strata Managers.
Mason and Brophy supply very good tradespeople who submit quotes promptly.

knowledgeable, helpful,excellent service


Heather McIllwain at M&B has been a saviour for our Strata Building. Her response to all our many problems is always speedy and professional and her team of tradesmen have always delivered, as expected.Emails and phone calls have been promptly answered and queries always followed up.
I have no hesitation in recommending her to other Strata Committees.

  • Verified customer

Incompetent and Unethical


Excellent service and attention to our needs


Requests are always dealt with in timely manner and the knowledge base and customer service are 100%.
Chris Stokes does a fantastic job.

Reception and Management


I was given the run around for a week, no management and reception skills. IF and when the phone is answered.





Jai Rathore - professional, knowledegable, experienced and personable


Jai has given us such confidence in expertly, quickly, and confidently, turning around the predicament we found ourselves in, due to the inexperience of our previous Strata Manager. He quickly showed us his ability, by arranging builders/engineers and advising us the fastest, cheapest and best way to fast-track the repairs to our building. He runs an informative A.G.M. and gives attention to each question put to him, by the meeting, with patience and knowledge. He communicates well and promptly conveys messages to the committee and quickly replies to our concerns. We consider ourselves very fortunate to have Jai Rathore as our Strata Manager.



Jai has been a great find for us .From the beginning he came to our premises ,introduced himself and familiarized himself with the building .He has always been prompt in communicating and I know I can always contact Jai if I have a query without feeling I am being a bother .Best manager we have had in over14 years .We are in professional hands with having Jai as our strata manager . Regards Wilma

Page 1 of 7

Questions & Answers

Unhappy Owner

Unhappy Ownerasked

Every year Mason & Brophy Strata manager presents a wrong set of accounts to AGM - huge mistakes, which confuse the Owners. A few of them are elderly and easily confused & taken advantage of. Is there a regulatory body which can look into this issue?

4 answers
M&B never again
M&B never again

Ask your question on Flatchat forum run by Jim Thompson. Flatchat is all about strata. Strata law reform has recently come into effect which will hold Strata Manager and the EC legally responsible for decision making.

My experience with M&B - they are the worst strata company I have ever dealt with, left a building in a state so bad that one of the bottom flats couldn't be tenanted - a concrete cancer issue reported in 2008, not dealt with until 2013 - eventually the owners had to fork out over $60K each to fix it. They gave each owner 14 days to cough up the money or pay 10%. Completely disorganised and a frustrating company to deal with, I am glad I am done with them.

I have BCS at a property in Randwick, comparatively they are 5 stars. Deal with issues as they come up, have a 10 year plan and actually DO IT!



Mason & Brophy are part of BCS ( Body Corporate Services).
The meeting should possible have been adjourned and a proper set of accounts re issued.
Not all hold ups are due to the Strata Manager, they are at times held up by the Committee/ Owners Corporation.



Unhappy Owner,
To answer your question. Strata Community Australia and the Office of Fair Trade.

Get an answer from our members and Mason & Brophy Strata Management representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.