Mason & Brophy Strata Management

Jillian Hull is our strata manager. In amongst some extremely challenging issues and problematic neighbours she has been a reliable and professional source of assistance and help. We're thankful for her support

Our experience with Chris Miller as our strata agent has been deeply disappointing. We’ve faced ongoing issues that have gone unaddressed, and his handling of matters affecting our unit block has often felt disorganized and unprofessional. Communication is lacking, follow-through is poor, and decisions that impact residents have not been managed… Read more

transparently or effectively. Unfortunately, this has created unnecessary stress and dissatisfaction among owners and tenants. I highly recommend to avoid Chris miller and M&B at all costs. A disgrace

Review for Heather McIlwain, Strata Manager – I've had the pleasure of interacting with various strata managers throughout my years, but none have been as efficient, professional, and genuinely helpful as Heather McIlwain from Mason & Brophy Strata. From the moment she took over as our strata manager, it became evident that she was in a league of her own. Recently, we had an issue with a… Read more

leaking tap in the common property. Before this could become a larger concern, Heather immediately arranged for it to be repaired. She took control of the situation and had it resolved swiftly, saving residents both time and potential discomfort. It's the sort of proactivity you want but seldom find.

Thank you Kylie – Our SP was on the verge of leaving M&B due to inconsistent service, the departure of our strata manager and a very long gap in appointing a new full time strata manager. And then - along came Kylie Hocknell. Well, the service level went straight up and we are now extremely satisfied. Kylie is very prompt in responding to emails and phone calls… Read more

and arranging contractors as required. It has now got to the point where we almost automatically renew our annual contract with M&B and that is a result of our relationship with Kylie. May she never leave!!

Kylie Hocknell Strata Manager – Kylie is extremely professional but at the same time very helpful and mindful of our needs as individuals. She is exceptionally patient and always explains and solves any problem with ease! We are so fortunate to have Kylie as our strata manager.

Change your reviews please – I noticed some good reviews about Christine and Mike who have now left the company. I would appreciate your reviews of their replacements. For your sake I hope your new Strata manager is not Alison Ritchie

Vastly Incompetent – M&B don’t always hire the best Strata Managers. Our building was poorly managed for 3 years prior to our owning and it was enough to allow corrupt and dodgy Owners Corp bathroom renovation claims which dogged us for years to come. The poor checks and balances were unforgivable. The managers that came after were left trying to put out fires but… Read more

the company never took responsibility for their failings. We were left having to go to NCAT, but without proper suppprt and accountability from M&B the case wasn’t successful. Leaving owners out of pocket for doing nothing wrong. Only wrong they did was not get rid of M&B earlier.

Absolutely terrible company at our building – I deal with strata managers everyday in my work. Their worst day is better than this mob. Manipulative and unprofessional. Slow payers to trades and therefore get slow service. Last year a burst pipe took 10 days to get someone out.

Heather – I am very sad that heather is retiring as she has been our strata manager for many years and the best manager we have had. Heather is always easy to communicate with and always very helpful resolving issues. Maddie has big shoes to fill. Good luck. Kim

Jillian Hull – Always courteous and always responds to phone calls; only very rarely do I have to leave a message. Replies to emails in a timely manner. Compared to previous Strata managers she has been great.

Busy staff in a busy world – We have not had any major issues with Mason & Brophy and have been using their services for more than a decade now. Having worked in customer service myself I understand how busy it is and it is very hard to respond in the short timelines available. Thank you Jillian for your responses and advice over the last two years.

Great working relationship with my Strata Manager – I have worked with Alison Ritchie for over three years now, who has been the strata manager for our block of 15 units. Previous managers from Mason & Brophy had provided poor service, but Alison turned this around for our block. She responds promptly to the committee's requests, is efficient and shares her sound knowledge of strata management. I would highly recommend her as a strata manager.

Great Support from Valia – Valia Schenkl has been our Strata Manager for the last 2 years. She is very helpful and efficient and addresses our issues in a timely manner.

Excellent support from Jillian Hull – We appreciate the sound advice and support we have received from Mason and Brophy. Our SM JIllian Hull responds promptly to our various requests; she offers her professional opinion about the demands placed on the OC. As secretary, I often need to talk through some of our issues and options. Jillian brings a balanced and practical approach based on her experience and good sense. Working with her is a pleasure. RSmith

Excellent communication from Heather – Heather McIlwain has been our Strata Manager at M&B for the past six years. Having been in various roles on OC for the past 35 years I am in regular communication with the strata manager. Heather has always been available to answer my queries and attend to any pressing needs, which on occasion can require prompt attention. I view good… Read more

communication as essential, with Heather always getting back to me and resolving any pressing issues in a prompt and professional manner. Having this with a personal and friendly atmosphere makes working with Heather a pleasant experience.

Always helpful and responsive – M&B have been our Strata Managers for over a decade and Christine McCormack is an incredibly responsible, responsive and profession Strata Manager. Christine has been very proactive in identifying and addressing areas of concern that we haven't been aware of and making sure we get the best results. Thank you Christine, we look forward to continuing our relationship.

Glad to have Mike Whitworth as our Strata Manager – Mike Whitworth has been our Strata Manager for around 2.5 years. He is always responsive, informative, and helpful. His professionalism combined with a well placed wry sense of humour is welcomed and appreciated when it comes to dealing will all matters 'strata'. As Committee Secretary, I never hesitate to pick up the phone to Mike if I need information or action urgently. Thanks Mike, I look forward to continue working with you. SR.

Helpful and timely advice – Our Strata has been with Mason & Brophy for at least 8 years. Mike Whitworth, our current manager of 3 years has been very obliging and supportive. As a member of the Strata Committee, my role has become more and more demanding. The professional support from Mike is really appreciated, especially his currency and knowledge of the ever changing Strata Legislation in NSW.

A new level of confidence – In the short time that Christine McCormack has been appointed our Strata Manager, her knowledge and experience has proven to be invaluable. Christine has assisted us in keeping UpToDate in this ever-changing world of legislation requirements. Christine’s professionalism has injected a new level of confidence in the roles of our Strata Committee.

A refreshing change – Christine McCormack of Mason & Brophy has proven to be a very profession hands on Strata Manager. Not only reactive but Christine is proactive in identifying and addressing areas of concern that us as owners are not readily aware of. Thank you Christine, we look forward to a long relationship.

RUN...RUN....RUN...as far away from them as you can! – Sadly to say I cannot say anything good about mason & Brophy Strata management....DON"T....Don't sign an agreement with them for 3 years...or for anytime! Book work,Nil, Correspondence Nil, Payment Agenda Nil, Problem Solving Nil....since they moved into the BICp Group we have had nothing but grief...namely Managers come thick n fast WITHOUT… Read more

letting your Block know that there has been a change...isn't that a breaking of an agreement/contract. I've read somewhere in these reviews that there are some good Managers...no doubt...but not in this Company..if there is my apology...you must be hidden away somewhere...even the Mangers Managers are not better...as the saying goes...WHO managers the managers...Manger? Stay away!

not contactable – the only one phone number advertised for Mason& Brothy has a disconnected message, the only way to contact someone is via the internet form, the personalized service we were used to is out of the window and the strata manager assigned to us is no longer communicating with us, is she still there? it would be useful to find out. Very disappointing.

Rude and Unprofessional – Unfortunately [Name Removed] left and was replaced by a woman called [Name Removed]. [Name Removed] says the most ridiculous meaningless statements at meetings such as "The holes in the Roof are caused by Seagulls dropping golf balls ontop of the building" ~ she said that more than once ........ This woman [Name Removed] also phoned me on my… Read more

mobile while I was at work stating we must pay an expensive special levy fee for completing an approved internal renovation to make our unit livable (which we knew nothing about and had not received an invoice) or we can be sued. I find this woman [Name Removed], unprofessional and Odd. [Name Removed] please come back !!!

Thanks Alison!! – On behalf of our block in Dee Why i'd like to express our great satisfaction with the competent and friendly service provided by our new Strata Manager Alison Ritchie. It's fantastic to have someone of Alison's calibre looking after the interests of our Strata block. Her experience, promptness and attention to detail is very much appreciated.

Qudos to Valia ! – Valia Schenkl has only been our strata manager since February but has proved to be excellent. Requests are attended to promptly and she is a great communicator. Very happy with her service.

Thank you, Valia! – We have just finished this year’s strata meeting via net. Our new strata manager, Valia Schenkl, was excellent. Her preparation of the meeting was good and her chair was fantastic. She was extremely patient to explain the very complex nature of the issues in details and listen to our questions and feelings, which were clarified and cleared… Read more

completely at the end of the meeting. Especially for someone like me, whose mother tongue is not English, she was quite understanding, considering and kind. I trust her 100%. I am very happy, having her as our strata manager.

Lisa Simonetta - The best strata manager ever – Our building has been with Mason & Brophy for 10 years. Over that time we have been less than happy with the service provided and considering other options. Our building has interesting issues. No other manager has been able to assist us in the same way Lisa has. Her commitment and knowledge surpasses all those prior. She is factual, makes sure… Read more ·  1

its legal, provides up to date information and offers clear & concise advice and assistance. Thank you Lisa.

Heather has been incredible to work with – I have lived in my unit for close to 10 years and have been so impressed with Heather Mcllwain who has been the the strata manager for our unit block. She is always prompt to reply to any issues or concerns I have and immediately contacts the person/group who is needed to resolve the issue. As a result our unit block is in brilliant condition despite being an older block of units. I couldn’t recommend Heather or Mason and Brophy any higher.

Mason & Brophy - Heather McIlwain – Heather has been the strata manager of a townhouse complex of 12 units in Fairlight where I have been the Secretary of the Owners Corporation for a few years. I have found her advice very useful, she was able to clearly explain to me all the workings of the strata and council requirements. Without her help and support in the past years, it would have been impossible to carry all the Secretary duties.