Masters Home Improvement

Sad To See The Store Close – Brought a washing machine , cheap price and a nice size for my little laundry. Very impressed with there products , i was sad to see the store close though hope another homewares store opens up around the area

Good riddance - Infinity cable sellers – Bought infinity cable from these jokers and we all know how that worked out. Also aircon unit that was easy to organise and install but trying to get the advertised discount for it, well lets just say what goes around comes around, owned by woolies I believe, no doubt they will go under next, poor customer service too.

Ripped Off – While buying some electrical parts today it was announced that everything in store was sold to one person and sales would stop. I was told I could go to checkout with what I had in tolley. My items went through check out and was told $14.24 after 90% off and gave them $15 when I got in my car and started driving off I realised my purchases full… Read more

price would had been $140 the few things I had would be nowhere near that price as I am a retied electrical contractor. I checked not $14.25 my receipt which showed $4.25 so I went back at door, I was told the store was lose and I could not enter when I said I was over charged and wanted to go back to checkout very rudely I was told I could not enter. I was starting to get angry with the way I was spoken to then a women old me to give her my phone no they were about to check the tills and if they were $10 over they would phone me. I am still waiting if this is how woolworths treat their customers I might have shop elsewhere.

All good things come to an end – The staff are helpful and lovely. Masters will be missed. I like the music they play instore also. Better than the opposition.

Read sale advertising but interpret to advantage – Example: Masters closing down sale everything 30 to 60% off plus for the next 2 days get an extra 10% off of your total purchase at the checkout, pretty clear that doesn't make it 40 to 70% off everything but as usual a minority read the ad then have there own interpretation. Always a pleasure shopping at Masters good luck to all staff for the future.

It's really good functionaly but there are things and improvementertainment to be fixed – It's got great service but there needs to be more chairs the only chair I've seem is next to the bathrooms this is rediculous and needs to be fixed, maybe have planners like Bunnings maybe if you copied bunnings more you'd be more successful, instead of putting all your money into different aspects. Although I'm not a buyer I quite like the whole… Read more

set out. Also why not provide more demos be kid friendly and more diy workshops, give customers more options and flexibility the last thing I'll say is medium sized baskets are bad for a start the handleft is top short and to small. Maybe also make customers feel more free. Ok thanks I know these things are minor but you'd be surprised that min or improvements go a long way to success focus on flaws and fix them think of flaws and how to fix them I cam see plenty. More tools also.

Sinking to new lows – Weeks ago my mother purchased a rangehood from the Canberra store - as it was a display item staff asked her to return at the end of November to collect. When she arrived they had somehow lost the item and tried to get her to take one that wasn't even the right dimensions. They initially refused to refund her fir the product she never received… Read more

then finally said "just give her a refund to get rid of her" - I have read the terms and conditions on the masters website about their liquidation returns and its states refunds will not be given for change of mind - not that they won't be given if they can't supply the customer with the product they paid for - disgusting

BAD STAFF Member, disgusting attitude – There is no clearer way of being objective and factual. The female staff member at Masters Bayswater WA was so horrible in her manner towards me it made me feel sick to the stomach thinking of whom she might be working for next. Asking her about the warranty about an item I am buying, she barked at me to just go to customer service counter. She… Read more

made no effort to say politely, kept saying she knows nothing. Who would ever want to employ such an ignorant person is beyond my comprehension. No desire to find out. No can do attitude. She is definitely a liability to a business.

Faulty stock being sold during Liquidation period – Saturday 05/11, I purchased an outdoor battery operated decorative candle in a cane style basket + a small cabinet that was obviously ex-floor display. Upon returning home I noticed that the base of the candle was missing it's lid that holds 2 x 'C' sized batteries in place, and the cabinet was damaged. I returned to the store on Sunday 06/11 with… Read more

these items. The liquidator tried to force me to keep them no matter what, and suggested that I should have inspected them thoroughly prior to leaving the store ! He said that once I had purchased, they belonged to me. After much discussion, he reluctantly took back the candle but I had to take something else in it's place (no refund), and would not allow me to return the cabinet, but instead, gave a small discount off what I paid, for me to keep it. I just want customers to be aware if purchasing anything from Masters stores until they close down, to check everything thoroughly or don't bother, as they are not keen on returning anything - even if faulty !! I totally understand if I simply had changed my mind, but the goods were definitely faulty.

Tricky scammers – Test has out for wrong pricing at the register and refusal to refund wrong pricing!!!! Unbelievable. You can see the price charged but not the discount given. They have lots of other tricky practices. Eg the extra 10% is NOT 10% of the original price it is 10% of the reduced price ie if 50% it is 10% of 50% ie 5%

Paint not As Describe – Really think they are undermining our consumer law's. I brought paint from Masters and the paint was not the same when put on wall. I would even say it seemed thinner. And lighter. Different on wall. On taking it back as thinking they gave me wrong paint colour I was told by liquidation officer that he wasn't going to do anything about it. I… Read more

phoned head office complained as didn't even compare colour of paint, check paint. I received phone call and ask to come down by manager to store. Then told that she only was going to test paint colour upon arriving at store. She took small amount and put it on card. It was lighter but she couldn't wouldn't recognise it. She was never going to exchange or refund. I explained to Manager paint was very thin on wall and not coming up as colour on card. She wouldn't listen. And that was it. A customer who was going to by paint standing beside me he asked me about the paint. I said its faulty have a look pointing to a big stand of all this paint return's, customers have brought back. I said that stand speaks for its self its not worth the hassle. I was yelled at by manager told to level store. When I wouldn't because still was showing how the paint was lighter on back of card another card with a larger amount. As of course colour will come up never if put on sample of colour so put on back of card to compure and you could clearly see. Manager not interested. Manager got security to take me out of store. The security came and he could see I was doing nothing wrong looking at a colour book. And told him i have said and don nothing wrong. He spoke to manager and worked off shaking head as you could see he was disgusted. And I mentioned I felt very threatened by Manager to him which i did. Just after this I picked up paint and left. Never to return. Phoned head office again but no reply. Really think they are some how diluting the paint. Its just not true to colour. thickness. Interesting if you could check this out some how. As really believe something is going on. Have been treated so badly I have medical condition EDS Vascular and Fibromaliga exspland this before I took paint down that I didn't won't any further stresses, but this didn't seem to worry these people. Its not even about the lost money as will throw paint out. But more they continue to rip us off. And that don't care. Contacted ACCC. And have field complaint. Not just about paint matter but also how they have been literally court out on Price increasing before sale. As court out taken cheaper tickets off shelves. Leaving paper with increase starting price Really would like your help on mater thanks Really think they are undermining our consumer law's. I brought paint from Masters and the paint was not the same when put on wall. I would even say it seemed thinner. And lighter. Different on wall. On taking it back as thinking they gave me wrong paint colour I was told by liquidation officer that he wasn't going to do anything about it. I phoned head office complained as didn't even compare colour if paint. I received phone call and ask to come down by manager. Then told that she only was going to test paint colour. She was never going to exchange or refund. I exspland to Manager paint was very thin on wall and not coming up as colour on card. She wouldn't listen. And that was it. A customer who was going to by paint asked me about the paint. I said its faulty have a look pointing to a big stand of all this paint return's, customers have brought back. I said that stand speaks for its self its not worth the hassle. I was yelled at by manager told to level store. When I wouldn't because was showing how the paint was lighter on another card with a larger amount. She got security to take me out of store. The security came and he could see I was doing nothing ring looking at a colour book. And I mentioned I felt very threatened by Manager and he left. I picked up paint and left. Never to return. Phoned head office again but no reply. Really think they are some how diluting the paint some how. Interesting if you could check this out some how. As really believe something is going on. Have been treated so badly I have medical condition EDS Vascular and Fibromaliga explained this before I took paint down that I didn't won't any further stresses but this didn't seem to worry these people. It's not even about the lost money as will throw paint out. But more they continue to rip us off. And that don't care. Contacted ACCC. And have field complaint. Not just about paint matter but also how they have been literally court out on Price increasing before sale. As court out taken cheaper tickets off shelves. Really would like your help on mater thanks

Check your goods won't change a 180 dollar door – Bought a door stain glass damaged they won't replace it and dealing with a liquidator not a manager. Just told me to go away and told me the door was cheap. I said it's no good to use so its not worth anything.

Masters misleading discounts – Masters have been advertising up to 50% discount. Then on the 17 and 18th of October they again advertised an extra 10% off at the checkout. Most people would think and expect a 60% discount if they purchased a product that had a in store discount of 50% (50 % plus extra 10%), that would be wrong by Masters calculations, how they work it is: … Read more

They give you 50% off the original price of the item then apply the 10% discount to the discounted price, so the total discount is less than 60% of the original price. Good one Masters. The staff don't understand how it works either, they tell you its 60% off. I hope the ACCC have a look at this.

Terrible Service – I was DISGUSTED in the customer service i got today from a employee named "[name removed]" I called around 1245 19th oct . I have brought many items in the past and they have been replaced or thoroughly helped me get it fixed. Today "[name removed]" cut me off mid sentence said they hold no responsibility for the product and when i asked for her… Read more

name so i could come and talk in person her reply was " nuh , I'm not giving out that information , its not my fault you can't remember things. Bye!' and hung up. Luckily i remembered her name so i can find her when i come in .

I understand that masters is going out of business but that is no reason to let the customer service drop so far below average.

Masters of Nothing – Hi, I've just been to Masters store in Scoresby and returned disappointed and disgusted. I was standing in the queue to pay for my stuff where in front of me a gentleman who wanted to return a faulty product was not only wrongfully refused a refund but was treated quite condescendingly by the lady manager on duty. I dropped everything in my… Read more

hands and left the store. No wonder you guys are closing down and good luck to your staff finding a job specially the lady at the front counter.

SHAME ON YOU masters.

One part Rort, one part untrained managers – Master has a sign in the tool shop under the product i wanted to buy saying, 20% Off the lowest ticketed price. The Ticketed price has original price $195 reduced to $135, and in small print no further discounts apply. So 2 labels that contradicted each other. Ask the guy at the tool shop and he said whatever the lowest ticket price is, take 20%… Read more

off, which is how i read it. Take it to the counter, it comes up with $169 reduced to $135. Cashier refused to take the 20% off, called the manager, refused to make eye contact with me, once the cashier told him the issue, he said that's the price and told the cashier, i won't talk to customers who want to argue, call another manager. 10 Mins later, another manager came and insisted the tickets sign over ruled the other sign - anyone with any education in retail pricing knows that this is not the law and not the case. If 2 prices are advertised the retailer it required to honour the lower of the 2 prices. Imagine going to fill up at the pump. The board price says, $1.00 per litre, your get to the pump and it says $1.20. There are massive fines to fuel sites who do this, and every console operator who probably has less experience than any one of these master managers, knows this.

Its a rort.

Bunch of thieves.. no wonder why it's going out of business – Bought product from self after reading it. Turnout to be wrong product bcos labels were missing. Was getting 40 % off so bought it. Booked handyman to come and do the job. Handy man told me it's not right product. Went to return it just after 2 days. Manager said I am manager.. has no professionalism, no customer skills, kept my product did not give me return or payment back.

Masters the worst customer service ever and prices not as shown on shelf when they are scanned – As at 9th October I was informed by Masters staff The closing down sale is misleading and I have referred it to ACCC. The tickets says 20% off eg was $80 you pay $64 then a large sign next to it says take 20 % off the lowest price so $20 % off$64 so $48 Wrong When you get to the checkout it is only 20% in total and they argue and… Read more

belittle you in front of other customers like you are the most stupid man ever and then leave the register go and take a photo on their phone which supports my claim and then round two argues some more and refuses to honor their sign.

When I told them I was going to the ACCC they removed the sign so they know

It is the biggest scam

Want to complain???

Listed number disconected by reciever

Website shut down except for phone numbers that do not work

No refunds with receipt

No returns with receipt

Warranty only at store you bought it from then they refuse, argue, stand around talking about you humiliate you and repeat exact same treatment with the attitude the following day

Every warranty problem has to go through the receiver

I have never been spoken to with such rudeness and attitude I copped from them they are bullies

No wonder they have gone broke

Its unacceptable to treat anyone especially old pensioners in such a rude disrespectful way

Why are Woolworths allowing this to go on???

They (WW) will never recover their reputation from this unacceptable treatment of customer who's only problem was they spent their money at masters and got rude personal put down humiliation and blamed for misleading and illegal??? Discount signs that are not valid and get an argument on the way out

As a loyal customer, that means nothing. Bye Masters

November 18th 2016 Update: Masters... Woolworths shameful blight

Still waiting for reply 6 weeks later

Don't care as they are closing

Sale ridiculous staff soooooooooo rude dismissive and spoke down to myself and other customers

This is what happens you loose you jobs and company who ignores it and does nothing

worst sevice ever – i bought to ply of timber sheet i told him to cut to size they had no idea what he was doing he cut the timber to big i had come again for hm to cut it again it was cracked i returned them to be cut the size i i asked for a new sheet he said no i i should checked before i told me no need for me to check its new he… Read more

was very rude had no idea what he was doing i left the the sheet he told me takes no responsibility for the item if it goes missing damaged poor service in indeed got no idea poor service poor attituide

Terrible pricing – The first time I went to a Masters store I knew it would fail. The pricing structure was soooo wrong. The same curtains Kmart sells for $19, were $70 at Masters. "art" canvases available at the Reject Shop for $20, were $120 at Masters. Cube shelving units at twice Kmart's price, etc. etc. If any of these lines were unique it MIGHT be justified,… Read more

but none of their lines are. People aren't stupid.

And the question remains, if an ordinary person with zero retail experience immediately spots the errors, how does a large corporation staffed with 'experts' get it so spectacularly wrong? I could have told them in the space of 5 minutes that their pricing would kill them.

Go elsewhere – Time to shop at other hardware stores. Its clearly showing that the company and staff do not care and are useless. I went to 5 stores trying to put together a wardrobe as one store did not have all the items in stock which was fair enough. What annoyed me that i was told different policies between stores. Staff dont care and not… Read more

interested.

The last and final straw i went to the 5th store, couldnt organise delivery, or organise a trailer and had couldnt pay for the items and pick up the items say a few days later. The answer was no no no to everything. I tried finding staff i aisles near impossible. When you do they still cant help you. Absolutely clueless!.

I bought a flat pack which was sealed, only to go home put it together and realise i was missing parts. Went to the store was told nothing they can do. It was sealed... it wasnt open. All i can say is no wonder they have gone bust.

They are still expensive even if they offer 10% off. Im not saving anything in fact it has cost me time and money.

Go elsewhere.

Defective Mower - returned under Warranty. Fixed locally but won't return mower until I pay for rep – I bought a brand new mower in a box. Had trouble with it from the start. After using it 3 - 4 times, I returned it under warranty. They sent it to a local repair guy and they fixed it. They replaced a few new parts and said it was not covered under warranty. They threatened to sell my mower if I don't pay the repair bill. No wonder this business is going. Woolworths - you should be ashamed.

Beware Discount Tags Take yr Calculator – What a joke Just loaded up some mulch and paid for it.. about to put in the car and thought Check the Discount the LABEL clearly stated 25% BUT the Register takes off 20%. Come on guys STOP CHEATING. The best was yet to come I asked for refund at Register NO go to "Service desk" NO I will have to ask Manager. Seven people all chatting nearby, one… Read more

was the guy who said Yes give refund. NO SORRY NO APOLOGIES NOTHING just a waste of MY time its worthless obviously.

Good riddins Hello Bunnings

This was Nerang Masters I had spent over $1500 previously at the Store

So CHECK YOUR DOCKETS.

Closing down discount is not real – Visited Masters Oakleigh South 5-10-16. I needed several different household and hardware items. All, without exception were particularly expensive after discount supposedly substantial discount. Do not waste your time.

Nice surprise that they still accepted our gift cards – We don't really have a Masters nearby - the closest store being South Morang (which is about 30+ minutes drive) - but received a gift card as an engagement gift because we're renovating our home. We dropped in once when we were going past a store months ago and had a look but left empty handed as we didn't have the gift card on us. Then we heard… Read more

the news that Masters was closing down and started to get worried that they wouldn't allow us to redeem our gift card (as what happened with Borders when they closed a few years ago) - the gift card was for a few hundred dollars, so we really wanted to use it if we could.

We visited our nearest store on our first free weekend and enquired with a staff member whether they were still accepting gift cards. She assured us that they were and even double checked with the manager (unasked) just to make sure we wouldn't be blindsided. We were a little disappointed that all the sales they were advertising turned out to only be 10% off but understood this isn't the staff's doing. We ended up grabbing a few things for our new bathroom (spending more than the gift card value) and redeemed the gift card without issue. The same staff member we spoke with upon entry even came over to help us checkout through the self-serve checkouts.

Customer service – I understand that Masters is going to be closing down and that it will affect staff. However if you are still working there at least make the effort to be there. My family waited around an hour and in the end the person who was suppose to serve us never came and another employee had to help out. Although we did get what we intended, it took far too long.

No refund because they are closing down – I bought a chain shaw used for only one day. I was not satisfied with product and also not very happy. Because I found out the problem in the product that it is not cost efficient. If they told me this thing before I will never ever buy this product. I went to master store to return the product. The store staff is so ride to me and told me we are… Read more

not going to refund the money neither they are going to exchange the product. The customer service is so crap. They told me as we are going to close down so our sales are final with no option left for customer. I spend 135$ and it's all gone into waste. I learned one thing in life never to buy things from the store which are closing down. They sell there products by advertsting that it is cheap but when the problem arise they won't even listen to customer with excuse that they are closing down.

30% DISCOUNT. MONDAY/TUESDAY – The advertising states 20% off paints etc, plus a further "10 % off your total purchase at the checkout". The 20% discount is taken off at the checkout, however the 10% is taken off the remaining amount. In other words you do not receive 30% off the "Total purchase at the checkout" Example :- I purchased paint totalling $521.13, however if I had… Read more

received the full 30% I would have been charged $508.86. This is an overcharge of approximately $12.27. Not a lot of money in the over scheme of thinks, however based on the amount of sales Masters will make over the 2 days it could amount to millions.

I have spoken to Darren at Richlands store, and he states the 10% taken off the reduced amount is correct.

In my opinion Masters have been deceptive, and misleading in their advertising as their ad states 30% off total purchase, not off the reduced amount after deducting the 20%.

Please be aware you do not get 30% off the total purchase.

I am considering raising this matter with ACCC.

Buyers beware – Spent 500 dollars on equipment that turned out to be second hand. Opened it and the motor part was broke. The staff agreed to replace it with the managers approval. I bought this item in its box the previous day. The managers said that it was not seriously damaged. It would be repaired. He recommended that I take it to be repaired because it could… Read more

be weeks before they had it repaired. When I said I was not willing to bring it to be repaired. He went OK. Your going to be waiting. He was very rude. Any when I argued back he asked me to leave the store. His eyes were roaring red either over tired or something else.