??!
1 photo
Masters Home Improvement

Masters Home Improvement

2.0 from 529 reviews

See the Best Hardware Shops in 2019 as rated by Australians on ProductReview.com.au.


Sad To See The Store Close

Brought a washing machine , cheap price and a nice size for my little laundry. Very impressed with there products , i was sad to see the store close though hope another homewares store opens up around the area


Good riddance - Infinity cable sellers

Bought infinity cable from these jokers and we all know how that worked out. Also aircon unit that was easy to organise and install but trying to get the advertised discount for it, well lets just say what goes around comes around, owned by woolies I believe, no doubt they will go under next, poor customer service too.

Ripped Off

While buying some electrical parts today it was announced that everything in store was sold to one person and sales would stop. I was told I could go to checkout with what I had in tolley. My items went through check out and was told $14.24 after 90% off and gave them $15 when I got in my car and started driving off I realised my purchases full price would had been $140 the few things I had would be nowhere near that price as I am a retied electrical contractor. I checked not $14.25 my receipt which showed $4.25 so I went back at door, I was told the store was lose and I could not enter when I said I was over charged and wanted to go back to checkout very rudely I was told I could not enter. I was starting to get angry with the way I was spoken to then a women old me to give her my phone no they were about to check the tills and if they were $10 over they would phone me. I am still waiting if this is how woolworths treat their customers I might have shop elsewhere.

Sinking to new lows

Weeks ago my mother purchased a rangehood from the Canberra store - as it was a display item staff asked her to return at the end of November to collect. When she arrived they had somehow lost the item and tried to get her to take one that wasn't even the right dimensions. They initially refused to refund her fir the product she never received then finally said "just give her a refund to get rid of her" - I have read the terms and conditions on the masters website about their liquidation returns and its states refunds will not be given for change of mind - not that they won't be given if they can't supply the customer with the product they paid for - disgusting


All good things come to an end

The staff are helpful and lovely. Masters will be missed. I like the music they play instore also. Better than the opposition.


BAD STAFF Member, disgusting attitude.

There is no clearer way of being objective and factual.
The female staff member at Masters Bayswater WA was so horrible in her manner towards me it made me feel sick to the stomach thinking of whom she might be working for next. Asking her about the warranty about an item I am buying, she barked at me to just go to customer service counter. She made no effort to say politely, kept saying she knows nothing. Who would ever want to employ such an ignorant person is beyond my comprehension. No desire to find out. No can do attitude. She is definitely a liability to a business.


Faulty stock being sold during Liquidation period.

Saturday 05/11, I purchased an outdoor battery operated decorative candle in a cane style basket + a small cabinet that was obviously ex-floor display. Upon returning home I noticed that the base of the candle was missing it's lid that holds 2 x 'C' sized batteries in place, and the cabinet was damaged. I returned to the store on Sunday 06/11 with these items. The liquidator tried to force me to keep them no matter what, and suggested that I should have inspected them thoroughly prior to leaving the store ! He said that once I had purchased, they belonged to me. After much discussion, he reluctantly took back the candle but I had to take something else in it's place (no refund), and would not allow me to return the cabinet, but instead, gave a small discount off what I paid, for me to keep it. I just want customers to be aware if purchasing anything from Masters stores until they close down, to check everything thoroughly or don't bother, as they are not keen on returning anything - even if faulty !! I totally understand if I simply had changed my mind, but the goods were definitely faulty.


Read sale advertising but interpret to advantage

Example: Masters closing down sale everything 30 to 60% off plus for the next 2 days get an extra 10% off of your total purchase at the checkout, pretty clear that doesn't make it 40 to 70% off everything but as usual a minority read the ad then have there own interpretation. Always a pleasure shopping at Masters good luck to all staff for the future.

Tricky scammers

Test has out for wrong pricing at the register and refusal to refund wrong pricing!!!! Unbelievable. You can see the price charged but not the discount given.
They have lots of other tricky practices. Eg the extra 10% is NOT 10% of the original price it is 10% of the reduced price ie if 50% it is 10% of 50% ie 5%

Paint not As Describe

Really think they are undermining our consumer law's. I brought paint from Masters and the paint was not the same when put on wall. I would even say it seemed thinner. And lighter. Different on wall. On taking it back as thinking they gave me wrong paint colour I was told by liquidation officer that he wasn't going to do anything about it. I phoned head office complained as didn't even compare colour of paint, check paint. I received phone call and ask to come down by manager to store. Then told that she only was going to test paint colour upon arriving at store. She took small amount and put it on card. It was lighter but she couldn't wouldn't recognise it. She was never going to exchange or refund. I explained to Manager paint was very thin on wall and not coming up as colour on card. She wouldn't listen. And that was it. A customer who was going to by paint standing beside me he asked me about the paint. I said its faulty have a look pointing to a big stand of all this paint return's, customers have brought back. I said that stand speaks for its self its not worth the hassle. I was yelled at by manager told to level store. When I wouldn't because still was showing how the paint was lighter on back of card another card with a larger amount. As of course colour will come up never if put on sample of colour so put on back of card to compure and you could clearly see. Manager not interested. Manager got security to take me out of store. The security came and he could see I was doing nothing wrong looking at a colour book. And told him i have said and don nothing wrong. He spoke to manager and worked off shaking head as you could see he was disgusted. And I mentioned I felt very threatened by Manager to him which i did. Just after this I picked up paint and left. Never to return. Phoned head office again but no reply. Really think they are some how diluting the paint. Its just not true to colour. thickness. Interesting if you could check this out some how. As really believe something is going on. Have been treated so badly I have medical condition EDS Vascular and Fibromaliga exspland this before I took paint down that I didn't won't any further stresses, but this didn't seem to worry these people. Its not even about the lost money as will throw paint out. But more they continue to rip us off. And that don't care. Contacted ACCC. And have field complaint. Not just about paint matter but also how they have been literally court out on Price increasing before sale. As court out taken cheaper tickets off shelves. Leaving paper with increase starting price Really would like your help on mater thanks Really think they are undermining our consumer law's. I brought paint from Masters and the paint was not the same when put on wall. I would even say it seemed thinner. And lighter. Different on wall. On taking it back as thinking they gave me wrong paint colour I was told by liquidation officer that he wasn't going to do anything about it. I phoned head office complained as didn't even compare colour if paint. I received phone call and ask to come down by manager. Then told that she only was going to test paint colour. She was never going to exchange or refund. I exspland to Manager paint was very thin on wall and not coming up as colour on card. She wouldn't listen. And that was it. A customer who was going to by paint asked me about the paint. I said its faulty have a look pointing to a big stand of all this paint return's, customers have brought back. I said that stand speaks for its self its not worth the hassle. I was yelled at by manager told to level store. When I wouldn't because was showing how the paint was lighter on another card with a larger amount. She got security to take me out of store. The security came and he could see I was doing nothing ring looking at a colour book. And I mentioned I felt very threatened by Manager and he left. I picked up paint and left. Never to return. Phoned head office again but no reply. Really think they are some how diluting the paint some how. Interesting if you could check this out some how. As really believe something is going on. Have been treated so badly I have medical condition EDS Vascular and Fibromaliga explained this before I took paint down that I didn't won't any further stresses but this didn't seem to worry these people. It's not even about the lost money as will throw paint out. But more they continue to rip us off. And that don't care. Contacted ACCC. And have field complaint. Not just about paint matter but also how they have been literally court out on Price increasing before sale. As court out taken cheaper tickets off shelves. Really would like your help on mater thanks


Check your goods won't change a 180 dollar door

Bought a door stain glass damaged they won't replace it and dealing with a liquidator not a manager. Just told me to go away and told me the door was cheap. I said it's no good to use so its not worth anything.


Masters misleading discounts

Masters have been advertising up to 50% discount. Then on the 17 and 18th of October they again advertised an extra 10% off at the checkout. Most people would think and expect a 60% discount if they purchased a product that had a in store discount of 50% (50 % plus extra 10%), that would be wrong by Masters calculations, how they work it is: They give you 50% off the original price of the item then apply the 10% discount to the discounted price, so the total discount is less than 60% of the original price. Good one Masters. The staff don't understand how it works either, they tell you its 60% off. I hope the ACCC have a look at this.


Terrible Service

I was DISGUSTED in the customer service i got today from a employee named "[name removed]" I called around 1245 19th oct . I have brought many items in the past and they have been replaced or thoroughly helped me get it fixed. Today "[name removed]" cut me off mid sentence said they hold no responsibility for the product and when i asked for her name so i could come and talk in person her reply was " nuh , I'm not giving out that information , its not my fault you can't remember things. Bye!' and hung up. Luckily i remembered her name so i can find her when i come in .
I understand that masters is going out of business but that is no reason to let the customer service drop so far below average.


Masters of Nothing

Hi,

I've just been to Masters store in Scoresby and returned disappointed and disgusted.
I was standing in the queue to pay for my stuff where in front of me a gentleman who wanted to return a faulty product was not only wrongfully refused a refund but was treated quite condescendingly by the lady manager on duty. I dropped everything in my hands and left the store. No wonder you guys are closing down and good luck to your staff finding a job specially the lady at the front counter.
SHAME ON YOU masters.

One part Rort, one part untrained managers

Master has a sign in the tool shop under the product i wanted to buy saying, 20% Off the lowest ticketed price. The Ticketed price has original price $195 reduced to $135, and in small print no further discounts apply. So 2 labels that contradicted each other. Ask the guy at the tool shop and he said whatever the lowest ticket price is, take 20% off, which is how i read it. Take it to the counter, it comes up with $169 reduced to $135. Cashier refused to take the 20% off, called the manager, refused to make eye contact with me, once the cashier told him the issue, he said that's the price and told the cashier, i won't talk to customers who want to argue, call another manager. 10 Mins later, another manager came and insisted the tickets sign over ruled the other sign - anyone with any education in retail pricing knows that this is not the law and not the case. If 2 prices are advertised the retailer it required to honour the lower of the 2 prices. Imagine going to fill up at the pump. The board price says, $1.00 per litre, your get to the pump and it says $1.20. There are massive fines to fuel sites who do this, and every console operator who probably has less experience than any one of these master managers, knows this.
Its a rort.

Bunch of thieves.. no wonder why it's going out of business

Bought product from self after reading it. Turnout to be wrong product bcos labels were missing. Was getting 40 % off so bought it. Booked handyman to come and do the job. Handy man told me it's not right product. Went to return it just after 2 days. Manager said I am manager.. has no professionalism, no customer skills, kept my product did not give me return or payment back.


Masters the worst customer service ever and prices not as shown on shelf when they are scanned

As at 9th October I was informed by Masters staff

The closing down sale is misleading and I have referred it to ACCC. The tickets says 20% off eg was $80 you pay $64 then a large sign next to it says take 20 % off the lowest price so $20 % off$64 so $48

Wrong

When you get to the checkout it is only 20% in total and they argue and belittle you in front of other customers like you are the most stupid man ever and then leave the register go and take a photo on their phone which supports my claim and then round two argues some more and refuses to honor their sign.

When I told them I was going to the ACCC they removed the sign so they know

It is the biggest scam

Want to complain???

Listed number disconected by reciever

Website shut down except for phone numbers that do not work

No refunds with receipt

No returns with receipt

Warranty only at store you bought it from then they refuse, argue, stand around talking about you humiliate you and repeat exact same treatment with the attitude the following day

Every warranty problem has to go through the receiver

I have never been spoken to with such rudeness and attitude I copped from them they are bullies

No wonder they have gone broke

Its unacceptable to treat anyone especially old pensioners in such a rude disrespectful way

Why are Woolworths allowing this to go on???

They (WW) will never recover their reputation from this unacceptable treatment of customer who's only problem was they spent their money at masters and got rude personal put down humiliation and blamed for misleading and illegal??? Discount signs that are not valid and get an argument on the way out

As a loyal customer, that means nothing. Bye Masters

November 18th 2016 Update: Masters... Woolworths shameful blight

Still waiting for reply 6 weeks later

Don't care as they are closing

Sale ridiculous staff soooooooooo rude dismissive and spoke down to myself and other customers

This is what happens you loose you jobs and company who ignores it and does nothing


worst sevice ever

i bought to ply of timber sheet i told him to cut to size they had no idea what he was doing he cut the timber to big i had come again for hm to cut it again it was cracked i returned them to be cut the size i i asked for a new sheet he said no i i should checked before i told me no need for me to check its new he was very rude had no idea what he was doing i left the the sheet he told me takes no responsibility for the item if it goes missing damaged poor service in indeed got no idea poor service poor attituide


Terrible pricing

The first time I went to a Masters store I knew it would fail. The pricing structure was soooo wrong. The same curtains Kmart sells for $19, were $70 at Masters. "art" canvases available at the Reject Shop for $20, were $120 at Masters.
Cube shelving units at twice Kmart's price, etc. etc. If any of these lines were unique it MIGHT be justified, but none of their lines are. People aren't stupid.

And the question remains, if an ordinary person with zero retail experience immediately spots the errors, how does a large corporation staffed with 'experts' get it so spectacularly wrong? I could have told them in the space of 5 minutes that their pricing would kill them.


Go elsewhere

Time to shop at other hardware stores. Its clearly showing that the company and staff do not care and are useless.

I went to 5 stores trying to put together a wardrobe as one store did not have all the items in stock which was fair enough.

What annoyed me that i was told different policies between stores.

Staff dont care and not interested.
The last and final straw i went to the 5th store, couldnt organise delivery, or organise a trailer and had couldnt pay for the items and pick up the items say a few days later. The answer was no no no to everything. I tried finding staff i aisles near impossible. When you do they still cant help you. Absolutely clueless!.
I bought a flat pack which was sealed, only to go home put it together and realise i was missing parts. Went to the store was told nothing they can do. It was sealed... it wasnt open. All i can say is no wonder they have gone bust.

They are still expensive even if they offer 10% off. Im not saving anything in fact it has cost me time and money.
Go elsewhere.


Page 1 of 27

Questions & Answers

Does anyone know what brand toilets Masters sold. I have a hairline crack in my cistern and am wanting to buy a replacement. Thanks Gail
No answers

Has anybody tried to assemble one of the kitchens ? The detail on the drawings is terrible . trying to assemble rawer & have no idea how to do it. No video tutorial available & scared I will damage the drawer trying to prise out a fitting to attach to front board . I will never buy the Profile range again
1 answer
Why am I receiving this email? Please delete my email , Regards Carol

how do you get onto the big boss at their h/q? It is hard to contact anyone
2 answers
Sorry didn't....spoke to telephone receptionist and asked for directions to complain...explained my problem....she then spoke with manager and arranged for replacement blade from stock on floor.... extremely bad product because of lack of parts ...I had been in touch on 2 previous occasions and told that they would ring back...which didn't happen...xtremly bad customer service1800liquidator

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.