Matador Conquest 4 Burner
10 reviews
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- +2
This Matador was bought about 4 years ago and the date of manufacturer which is stuck onto the inside of the door is 15-04-2021 still within the 5 year warranty. The first I realized that there was bad rusting problem in the hot area was when a… Read more
burner feel down onto the drip tray because the bracket rusted away. After checking the problem I found that there was a lot of rust in this section, holes through the sheet metal. I have attached photos as this unit is ready for the dump and it is still in Warranty. Have contacted Bunnings and they will not do anything as I can not find the 4 year old receipt. Have sent photos to Pacific Gas & heating with no reply. Would not buy a Matador BBQ any model.
Follow-up · I repaired all the rusted parts with stainless steel, ( took seven days to repair nilly ready for the dump) Pacific gas was kind enough to give me a new drip tray not much left of the old one and a thermostat. All up and running now we will see how long this repair lasts. The best Barby to buy is one that the hot area where the gas flames are is… Read more
Don’t buy Matador – The [Content Removed] BBQ and customer service I have ever had. Don’t buy!!!! I bought my supposed outdoor BBQ and the electrics stopped working as soon as it rained. I contacted Matador and they told me it was not made for external non undercover use. No where on the manual or the information brochure did it explain this. So they made a BBQ for Australian weather that must be undercover with no moisture. Dumb idiots. Show details
Poor Quality / Poor Service – Purchased a In BBQ Matador 4 Burner Edge from Bunnings as part of a Outdoor Kitchen Package (Alfresco Kitchen) has been installed within a covered outdoor kitchen area and a purpose built cover, covering it from all weather. It has always been cleaned and well looked after; however it is clear that this BBQ is not fit for purpose as within two… Read more
years it has rusted through to the point it needs to be replaced. When contacting Bunnings in regards to the claimed 5 year warranty I was pushed to Mayo Hardware that denied that the issue was with the BBQ but with me and how I used it. Its quite clear that Mayo Hardware and Bunnings don't recognize or understand that selling products that don't meet the stated purpose goes against consumer rights.
Costs more yet worse than a cheapy cheerful Jackaroo – I chose to purchase one of the more expensive BBQ's from Bunnings when shopping for a replacement. Unfortunately, the old adage that you got what you pay for didn't apply in this particular situation. I should have known I'd chosen poorly when I unpacked it to find the lid was dented and pushed in on the hood handle and the door hinge was bent… Read more
(I'm guessing wither damaged in transit or in storage at bunnings).
Since then, I have had multiple issues with getting the BBQ to ignite and also give even heat distribution. Eventually, after not even lighting manually using a lighter (the ignition stopped working completely within 3 months of purchasing), i opted to take it upon myself to remove the gas line and head to bunnings for a replacement.
I asked the staff member if this would be covered under warranty as the BBQ was under 12 months old, however I was told that the Matador warranty only covered 'Missing Parts'?!?!?! (she asked if the BBQ had ever worked to which I replied "it used to". Her response - "Oh in that case its faulty so the warranty doesn't cover that"?!?!).
Anyway, I purchased a replacement at $50+ and fitted the new one. Thankfully, this solved the problem for a few weeks but unfortunately I'm back to square one and this absolutely waste of money BBQ is back to not igniting!
Probably worth adding it has been stored permanently undercover in our alfresco so they cant blame the elements.
Avoid at all costs
Planned Obsolescence – They stop manufacturing replacement parts after a few years. So when you need to replace a part, you need to replace the whole BBQ
Such a disappointment – This BBQ looks great but the plates rusted from the very first use. Impossible to keep them rust free. Also the outside surface looks like it's all stained and it's only from the rain. Just disgraceful. So, so disappointed. Would not recommend to anyone. Show details
This has got bad swicth knobs – The switch knobs all got melted after the first use. Now, the switches are turned with a pliers
Poor quality grills – Grill plates rusted after 2 uses, can’t fault the barbeque apart from the grills, had a jumbuck for 10 years and never had to oil the grill plate after every use, and never rusted one 10 years old, come on Matador up your game even the coating has come off absolute rubbish because of the grills Show details
TERRIBLE WARRANTY! – If you're looking for a reliable BBQ with a warranty that can be relied on for faulty parts, then don't buy this BBQ. First Bunnings will send you back and forward not knowing where to direct your enquiry. Then, when you finally get in contact with the right person from Matador (Garth) only to receive a standard email saying: "Based on the… Read more
available information we determine that the root cause of the reported deterioration to cross lighter and burners is a direct result of lack of reasonable steps taken regarding care and maintenance. The corrosion would not have occurred if precautionary steps had been done as directed in the attached page of the Product Manual." This bbq was used a maximum of 15 times over the past 2 years. And it was the top of the range $899 BBQ, upsold with accessories by the Bunnings Team. Below is a video demonstrating the burners from it. https://www.youtube.com/watch?v=2c1Yrr1HOFU I've had positive experiences with Bunnings in the past regarding faulty products and parts, with never a problem or poor customer experience such as this one. Do yourself a favour and peace of mind. Buy another brand.
Hopeless – Bbq works fine and solid construction easy to assemble but grill and plate both already rusted after 12 months used. Warranty doesn’t cover rust. Customer service rude. I’ll Buy something better quality next time. Show details
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