Max Kirwan Mazda
Verified49 reviews
Denis did an outstanding job when I purchased my Mazda3. From the moment we first met he was attentive to my needs followed through on all my requests and kept me informed throughout the whole purchase process. He was meticulous in his delivery process on the day of picking up my car and has followed up to see that I am happy with my new purchase… Read more
on two occasions. Denis is a very courteous understanding person and would highly recommend to any new purchaser going to Mazda Preston. Thanks Denis you made the whole process simple and enjoyable.
Great – Cristofer and Durmus were great in helping me select an ideal car for my needs. Very helpful and insightful. It was a low pressure sales scenario with special thanks to Cristofer who was able to liaise internally and also organise finance. All team members were well informed of my vehicle history prior to me meeting them which is good to see in a sales environment. Show details
No integrity or accountability – I recently purchased a new CX 3 Mazda from Max Kirwan Mazda in Preston. Firstly I went to view a Demo CX 3 which had only 200kms on clock, but registration was running out in 3 weeks. We negotiated a deal to extend rego by 3 months, and the trade in was increased in line with a previous offer I had for my existing vehicle. After paying the… Read more
deposit for the Demo CX3 and declining another offer for the sale of my Mazda 2 trade in from elsewhere, I was then contacted by the Mazda salesman who advised, he could not honour the agreement, due to a misunderstanding with management. I was then offered the same trade in for a brand new vehicle including 12 months rego, mats and cargo mat for $30,500. which I accepted. My trade in vehicle had a concession on the rego and the salesman asked me for my health care card. (refer attached) They then applied the concession on the new vehicle which reduced their costs, and allowed for them to pay less rego allowing for a larger profit margin out of the agreed price of $30,500. I was totally unaware that this was their intention, until I saw the first contract. At the time of accepting the $30,500 deal, no one was aware that I had a health card card. This all went pear shaped as Vic Roads would not allow 2 vehicles both with concession, as I was still driving my Mazda2 which was the trade in. I did offer to drop off my Mazda 2 prior to collection of my new vehicle, but I was told this was not necessary, as I could keep using it until I collected the new vehicle. I was then given 3 alternatives to continuing with the sale from a different Salesperson( The Salesman I originally dealt with went on hols) 1. Pay extra cost of $166 to cover standard rego, increasing the cost of the vehicle from $30,500 as agreed and as per text attached, to $30,666.75 2. Cancel contract and my deposit to be returned, even though I had by this time, paid the full balance owing, which they claimed they had not received. They were only willing at this point to refund the deposit being $1200.00 They claimed to be unaware that I had paid the balance owing, despite me providing evidence of payment to the Salesman Jim, who was by now on hols. 3. Give ownership over the phone to Max Kirwan Mazda of my trade in vehicle being my Mazda 2, but I would be responsible for $2500.00 excess should I have an accident, which was my fault. I was not happy with any of these 3 alternatives, but reluctantly had to accept the first alternative, and was then sent a 2nd contract, which had an increased price on it of $30666.75. The salesman I dealt with went on holidays the day after this sale, and there was no continuity or team work from other staff. There was no accountability for the errors made, which I have been made responsible for, by having to pay an extra $166.75 They were not willing to listen to my account of consequences. I had a text message from the original Salesman who clearly stipulated what the out of pocket costs would be, and what was included in the sale. Despite this, I had to pay an extra $166.00 for rego and I reluctantly agreed to sign a new contract showing the amended value. I was promised $30,500 but had to pay $30,666.75 through no fault of my own. Disgraceful organization with no integrity.
Reviews with attachments
Very disappointed – There’s a known problem with the Mazda BL 3 (2009-2011) dashboard. The polymer can become very sticky and shiny and on sunny days the reflection can make visibility quite hazardous. This has happened to my Mazda and when I took my car in, I was quoted $1200 to replace and fit a new dashboard. I was told it was under warranty for 10 years only.… Read more
Unfortunately this became an issue for my car in 2022, so being a 2009 model, it’s out of warranty. I find this very disappointing that a known problem won’t be fixed under warranty.
Positive reviews
BEST CAR DEALERSHIP!!!! – Extremely satisfied with both the Sales Dept when I purchased my new car one month ago and again today with the Service Dept completing my first month vehicle inspection. All the staff at Max Kirwan Mazda are extremely friendly and very helpful. Love the Customer Cafe lounge, so many complimentary snacks to choose from! I also recently was able to… Read more
purchase a spare part from their parts department for my 2005 Mazda RX8!! Very happy about that! Thanks again for such great service all round! Will always be back :)
Good car dealer – Just bought a new car Mazda6 wagon from Max Kirwan. The whole process happened in 1 day. I walked into the office by 9am then later paid for a not yet registered car. By 4:30pm, I drove my new registered car home. Big thank to the sale executive Mr Durmus who has facilitated the deal swiftly and professionally. Show details
From the first step into the door, i was greeted with the biggest smiles – From the first step into the door, i was greeted with the biggest smiles. The Team at Max Kirwan Mazda were an absolute delight to deal with, i felt important to them, which is important to me, All the staff greet you, all the staff are willing to help you... Particularly dealing with John and Mark in the servicing dept, and of course i cant… Read more
forget to mention Tania in customer service/ reception. I was their priority, and they made sure i was comfortable and happy, and indeed i was extremely happy. Thank you guys
Negative reviews
Costly battery replacement – The check engine light came on in my daughter's Mazda 3 sedan. Booked into Max Kirwan's workshop, told that the vehicle needed a new battery, all else okay. Time to pay the bill... battery $283.00, told batteries were on special that month and a whopping $183.00 to remove the old battery and replace it with the new battery, less than half hours… Read more
work at the most, possibly done by an apprentice mechanic. I believe the labor cost was excessive considering the work done.
Intimidated and pressured – Went to try there new Mazda CX-5's and felt incredibly pressured and intimidated to buy the vehicle, when I stated I needed more time to consider the purchase they held onto my keys from my vehicle that I was trading in and made me wait for 10 minutes. I again repeated myself that I needed more time to consider the offer that they had provided. Strongly advise you steer well clear of this dealership. Show details
Worst place to buy car – Awful customer service and very rude sales manager. I have never received this kind of service spending $80K. Customer is last company is first their philosophy. Show details
Recent reviews
Great Experience & I Love My Car – I recently purchased a Mazda CX-5 from Max Kirwan in Preston. I was helped by Steph and Veronica, I had a great experience . I felt informed when purchasing and was able to take my time when deciding which model I wanted. Show details
Best customer service – Just purchased a brand new Cx-9 from Jennifer and it was a lovely process. Demonstrated every feature thoroughly from start to finish and was very comfortable driving away. Would definitely recommend Max Kirwan Mazda when purchasing a brand new Mazda, you won't regret it. Show details
DO NOT BUY FROM NICK L – nick failed to tell me of the mould on the back seat of the used 2018 gxl kluger when buying the car during covid lockdown and traded my old navara in. deal was - full amount paid for kluger - put navara on a truck to melbourne, nick checks the car is what it is and then they send they kluger back- navara got there and nick held the navara,… Read more
kluger and money ransom for 3 hours until i paid an extra $1000 to cover something i already showed him was wrong with the navara via about 40 pics. - paid the $1000- got the kluger and there’s two massive stains in the carpet on the back seat and extra scratches he didn’t tell me about- called him to resolve the issue and he told me to call there managing department and blocked my calls. would not wish upon anyone to have deal with Nick the smiling assassin.
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Service department crooks – Engine lights came on and car lost power. Dropped the car off at Max Kirwan Service for them to string me along for 5 days before I received the call that my timing belt needed to be replaced. Very quickly diagnosed that the alternator had failed and also needed to be replaced. Quoted supply only $1800 for a genuine and $1200 for a generic… Read more
‘Japanese’ alternator and $340 for the timing belt. Advised it would take a few days to get in as there were none available. Something wasn’t sitting right so I decided to do my own research.
Found a genuine Mazda alternator at another competitor dealer at $1300 pick up same day on the shelf item and a generic ‘Japanese’ at $750. I rang the service manager to cancel my order and this is when the attitude shifted.
Apparently he has done nothing but try and look after me and now I want to return a part he has been searching high and wide for. Said he would charge me to return the item to the supplier, which I replied no problem even if I have to pay a $100 to return I’m still better off. Then told me to hold and came back and said how about we supply and install the alternator for $1350 as it would be better then them having to return it.
I then questioned how he could suddenly discount the part so much and install for that money. ‘I’m just trying to look after you’. That you did.... stupidly agreed to get it installed, timing belt changed and service for $1800 or so because we were without a car for over a week and a half now. (Sold our 2nd car and hadn’t found a replacement with new car shortages)
When I picked up the vehicle I gave the service manager a good piece of my mind and said I would be leaving a negative review. He then proceeded to tell me he had a great reputation in the industry for over 30 years and was retiring shortly and a negative review through their internal system wouldn’t be good for him.
Amazingly never received the review email nor did they follow up with their customer service call they usually persist on probably because they knew what I would come back with. Poor form from a dealer who you would expect to be looking after you to retain customers for future business. Service will be going elsewhere and they also lost me as a buyer who was actually there for a 2nd car we needed to buy.
Receptionist needs to learn how to smile over the phone, didn’t have to be there to know how much she loves her job with her attitude.
Question everything and do your research. Old school used car dealer tricks I say. And besides Mazda... I thought your dealers only use genuine Mazda parts!
Horrible service!! – Very disappointed in service. Made an appointment the day before to purchase a car, had to take a day off work and drove 3 hours to be told they had sold it that morning after only being open for 10 minutes before we arrived. Was then told they could match the price for a new car but the manager then changed his mind and wanted more money than what we agreed on. Will not be going back and do not recommend to anyone. Show details
Excellent Customer service – Excellent standard of Customer service offered by Nick Livaditis at max Kirwin. Nick made me feel at home and comfortable as soon as I walked through the doors. I am very happy with my purchase of a Mazda 3 and glad to have found it at Max Kirwan! Show details
Very disappointed – Unprofessional sales team, very disappointed service received by [Name Removed]. We agreed with deal for CX9 and my kids were excited to get the brand new car. She took my card to secure deposit for the brand new CX9. After waiting for more than an hour she came back with [Name Removed] and said can't do the deal. Very unprofessional and unpleasant service by [Name Removed] and his team in Mazda. Will not considered to go there again. Show details
Excellent customer service - thanks Nick Livaditis – A massive thank you to Nick Livaditis for his excellent customer service. We were very pleased with his professionalism. Nick, you definitely exceeded our expectations. Thank you, Paul and Suzanne Show details
nick l – having taken delivery of our used Mazda cx5 We could not be more pleased with the friendly and professional attitude of Nick l who was more than happy to spend time explaining the intricasies and details of the car to me and my wife equally, great service much apreciated cheers Show details
service team and the manager – Not informed that one of their service on my car's battery was an issue and they did not tell me that. I got the battery flat today. Although the manager supposed to ring me up for explanation but he did not. After all the manager said to me "we have done nothing wrong." Show details
Have bought 5 cars over 16 yrs and all serviced there – I have very high expectations from who ever I do businesses with. Max Kirwan sales and service staff usually meet, or exceed my expectations. That said to balance out this review, there have been two occasions, during this time where I bought from others on price. So well done getting me back to buy another car this week. Well done all! Show details
Frightingly terrible – Worked at the place for a few years so every BAD thing people are saying is true. Rude sales people, the General Manager Paul will argue with staff in front of customers, 2nd hand cars are overpriced btw. Show details
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What a great experience – We recently purchased a Mazda CX5 from Max Kirwan Mazda which we are so very happy with, we were looked after by a gentleman who worked there by the name of Nick L. Who was attentive, knowledgeable and very courteous. We would highly recommend if your in the market to buy a Mazda to drop in and see Nick L. Show details
Perfect service! – I recently purchased a car from Mazda Max Kirwan and the service was great! Staff were there to listen and ready to help. I will definitely be going back in the future! Show details
Total Lack of Service and Care Factor 0 – I was genuinely in the market to purchase a car, however after the lack of service and unprofessional approach by the majority of staff (except Mary on reception) decided to buy another type of car - they obviously have some key problems within the team dynamics and also 'fatigue' - as the most popular SUV in Australia they are no doubt annoyed at… Read more
everyone coming into the car yard and not buying. If so, the sales people need to get another job - don't blame the people coming in to view and buy a mazda. Awful service stay away!
Mazda CX5 – I purchased my new Mazda CX5 Niq Assa the salesman from Max Kirwan Preston was fantastic through the whole process very thorough if you are looking for a new Mazda I recommend you see Niq. Show details
Service team – Service team has no cordanation I called and book service my car on 2nd April around 5 pm the booked today 10th April after 9:30 am I called and confirme that before richeing there and they sawing there is no booking made under my car the can not do anything about it, I am taking off morning from my work. I will never go this place again.. Show details
Changed their mind easily – Dealership was interested in buying our mazda3 back after we pop it up on Carsales. Agreed on a price which is way below what we popped up but less fuss however after driving in early morning, salesman changed their mind and went below the agreed price saying car needs lots of changes like new wheels and full service even though we purchased the… Read more
car 4 years ago from them and we actually go to them to do yearly services!! Waste of our time as we know full well they would make a hell pf a profit. We walked away but salesman was cocky enough to say give him a call if we dont sell as we won't be able to get much more then what they are offering.... jokes on you.. we did sell it for 1.5k more with less attitude!
Rudest car salesperson – I went to test drive a CX5 used car and potentially ex-demo, the sales man was rude and offensive towards me. I have never been treated so appallingly considering I was the customer. Awful man, bought a car later that day and if I wasn't interested in the car I would have left just by how I was spoken to
Beware, Salespeople omit important information to secure a sale - ZERO Duty of Care! – I went into Mazda to look at a CX9, Agreed upon a changeover price for a new CX9 and trade in of my car, I was told verbally that I had a 3 day cooling off period where a $2000 deposit was fully refundable. I was in a hurry to collect children from kinder and asked to come back the next day at 11 to go through paperwork, I was pressured into… Read more
signing paperwork by 3 salespeople in a small office, they did not read or go over any of the contract just pointed out where to sign and initial on a few pages.
I returned the following day to cool off and they then explained that they would be charging me a 2% cool off fee which is clearly stated on your paperwork. I explained that I had been told by the samesman that it was fully refundable.
I was then spoken to by the sales manger followed by the general sales manager and they both told me bad luck you are legally bound by the paperwork which you initialled and that our sales people are not required by law to tell you that you are liable for the 2% cool off and again that I should have read it.
Extremely disappointed with this outcome it has ruined the experience of buying a new car, I would not recommend Max Kilwinning Mazda, take your time do not let the Sales people pressure you into signing anything on the spot.
Very happy customer! – I went in to Max Kirwan Madza yesterday and ended up sitting down with Andrew and signed a contract for a new top of the range Madza CX 3. That night I realised that I had gone well outside of my budget. So I rang Andrew the following morning to tell him I no longer wanted to purchase the car. As per the contract, if I was to pull out of the… Read more
contract in the cooling off period, then I was to pay a fee of $741 (2% of the purchase price).
Andrew was more than accommodating and threw out alternative options. I ended up going back to the dealership and purchasing a different Mazda CX 3 with a couple of extras at a very good price. And avoided having to pay the $741 fee!
If anyone is considering purchasing Mazda, I highly recommend you call Max Kirwan and ask for Andrew directly. Was a pleasure to deal with him with no added pressure. Genuine guy who will help you find what you're after. Thanks Andrew!
Staff were very unprofessional – very unprofessional and rude. time communicating were horrible. called to confirmed pick up time been told its getting road test and will be ready at 3pm. came in at 3 and been ignored at the service deak. then got told again that its being road test then wash and it not ready. no time to waste and this has been a very disappointed serviced.
Amazing staff – Today my dad and I got CX-9 and it such a pleasant experience. The sales consultant attending to us was Andrew. He was very patient and also not too pushy. We came in a few days ago to test drive the car and he was very helpful and honest about the pros and cons of getting the car. I would highly recommend him!
Car maintenance today 31 st may 2018 – I had my Madza 3X big 10.000 kgs service today great staff and very helpful with the service. Thank you for your kindness today Madza. Boom Boom.
Great people ! – Fast and efficient workplace and great ppl! Great atmosphere to be in
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