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Maytronics Dolphin M400
LauraGreater Melbourne (Metropolitan), VIC
- 12 reviews
- 2 likes
- Verified purchase
Great Product!
This is a great product and worth the money. Perfect for a fully tiled pool. Highly recommend https://www.pooltronics.com.au/ to purchase any Dolphin product as they really spent time to help select the best product for our pool and even did a person delivery and demo to talk through how to use it.
Purchased in January 2020.
1 comment
RobinNortheast, VIC
- 2 reviews
Works well.
This is the second season that we've had this cleaner. It does a really good job, but the wonder brushes are worn out already.
I was shocked to find out that it costs over $100 a pair...and you need two sets..!
That's a lot of money in maintenance costs..
Purchased in April 2018.
1 comment
Maytronics A.Maytronics
Hi Robin. Thank you for your feedback. We are glad to hear that the Dolphin M400 does a really good job in keeping the pool clean. With regard to the Wonder Brushes, these are a consumable part that d...
Read moreo wear over time and will frequency of use, may wear faster. Water chemistry may also contribute to the wear of part/s. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.Country boyLitchfield, NT
- 10 reviews
- 3 likes
Very good, but disappointing user manual
EDIT, please read all the way through for an updated happy ending.
I originally bought a Zodiac CX35 online and was so excited to use it for the first time. Found I was happy enough until it broke within 7 days.. got an error code and it refused to move. Sent it back for a refund.
This time around I wanted to do a little more research before buying something and all roads pointed toward the Dolphin because it was tough, dependable, had finer filters and was nav intelligent apparently. First thing I noted was that it has two filter canisters n...
Read moreot just one! Where no one ever actually mentioned online whatsoever so that was a complete surprise. Also has two types of changeable filters, one I'm guessing 100 micron and a finer type. Very cool. The Zodiac only had a 200 micron (or pay an additional $80 for 100 micron) where silt would blow through back into suspension clouding up the pool. The other thing I noticed was the Zodiac impeller was actually right in the middle of the filter basket, suspect to damage ... whereas the Dolphins is independent and won't be damaged by debris spinning through filtration. (Dolphin impeller after all filtration has been completed, Zodiac right in the centre of the filters) It's definitely built tougher, which is good and seems to do a decent job of navigating the pool. I do notice it climbs the walls in the same three or four spots and can't quite make it up the steeper starting corner slopes where none of the rollers or tracks make forward contact but no robotic cleaners would. (fwiw I have a fibreglass pool and bought the WB model with foam rollers). It doesn't seem to get to the waterline much after the first few minutes, as soon as there's a little bit of matter inside the filters it stops climbing and slips as it tries to climb up before reversing back down with even the 100 micron filter installed, and I mean miniscule amount of debris in the filters (I thoroughly clean these each time), it just seems to become too heavy but so did the Zodiac as well, maybe all robotics do this? I've tried adjusting the float positions but it hasn't seemed to make a difference at all. Is it possible because my fibreglass pool is sprayed blue the shop should have sold me the CB model? In the manual it states: WB for tile and ceramics, online states also fibreglass so who knows It does pick up everything, but only if I sweep the silt down to bottom off the higher ledges. It does knock some down on it's descent if it can climb the particular area which I can tell was cleverly and purposely designed. It leaves a few small piles of silt on some of the curves/corners and stairs where my pool is strange and street shaped but I can live with that, no robot would be able to get that, it's only very small amounts.Purchased in September 2020 for $2,200.00.
1 comment
Maytronics A.Maytronics
Hi Country Boy. We thank you for your honest feedback and we are glad to hear that your are liking the robot. The spring net filter, of which appears as a fine mesh, has a micron size of 70 and the ul...
Read moretra-fine filter, of which appears as having folds, has a micron size of 50. This makes filtration easy for a variety of debris. For a fibreglass pool surface, the Wonder Brushes are recommended. Robots are programmed to climb to the waterline approximately every four minutes. If the robot seems to experience any difficulty reaching the waterline, we recommend to ensure that the water chemistry (specifically pH and chlorine) as within their recommended ranges and to give the waterline areas a through brush down to shift any possible slipperiness.Find out how Maytronics Dolphin M400 compares to other Robotic Pool Cleaners
Know better, choose better.
- Verified purchase
Great cleaner with easy to empty filters!
I have a large 80,000 litre Pebble Crete pool and it cleans it perfectly every time. I put it in once every week or two as required. The cartridge type filters are easy to remove and clean.
Purchased in August 2020.
1 comment
Maytronics A.Maytronics
Hi Michael. Thank you for your feedback. We are glad to hear that the robot is cleaning well and that the filters are easy to keep clean. Have a great day!
The reviewer stated that an incentive was offered for this review
Phil and BronFar North Queensland, QLD
- Verified purchase
Makes the resort lifestyle easy!
What a great cleaning unit the Dolphin M400 is! Easy to use, easy to maintain and it has its own trolley to relax in when it’s not hard at work cleaning the pool.
Gets right up to the waterline and steps.
Purchased in August 2020 at Placid Pools Smithfield.
1 comment
Maytronics A.Maytronics
Hi Phil and Bron. Thank you so much for your positive feedback. We are so glad to hear that your Dolphin M400 is easy to use and is doing such a great job in collecting debris and is keeping the pool clean. Have a great day.
Josh
- 2 reviews
Seems like a winner
Early days but very impressed so far. Picks up much more than our previous suction cleaner. Seems very easy to operate and emptying the waste compartments is an absolute breeze
Purchased in June 2020.
1 comment
Maytronics A.Maytronics
Hi Josh. Thank you for your feedback. We are so glad to hear that your Dolphin M400 is doing such a great job in collecting debris and keeping the pool sparkling clean. Have a great day.
The reviewer stated that an incentive was offered for this review
suzanneSouth East Queensland, QLD
- Verified purchase
Amazing Product M400
I purchased my Matronics M400 yesterday from Brisbane Pool.
My previous M400 had died after 7 years of solid service without ever having one fault. My new M400 is perfect and does such a wonderful job keeping my pool sparkling clean. I have lots of trees and leaves, but this model is absolutely perfect and does a wonderful job cleaning floor, walls and waterline. Its a really good quality build and I would recommend anyone to buy this model.
Suzanne
Purchased in May 2020 at Brisbane Pool Robotics.
1 comment
Maytronics A.Maytronics
Hi Suzanne. That is fantastic to hear! We are so glad to hear that your new Dolphin M400 is just as amazing as your previous.
The reviewer stated that an incentive was offered for this review
VasuSouth East Queensland, QLD
Reliably good
The Maytronics M400 is very good at cleaning large and small debris equally. It also does a good job at picking up the fine dust from the bottom of the pool. I am happy with the product.
Purchased in January 2020 at Billabong Caloundra for $2,199.00.
1 comment
Maytronics A.Maytronics
Hi Vasu. Thank you for your feedback. We are so glad to hear that you are happy with your robot and that it is doing a great job in filtering the finer dust and debris from the bottom of the pool. Have a great day.
The reviewer stated that an incentive was offered for this review
MHS
- 2 reviews
Great cleaner that reduced cleaning needs
Easy to use, simple to clean filters, just plug in and it does the job, in addition cleans the walls as well, removes fine debris from floor and walls. Good warranty as well
Purchased in April 2020 at Pool and Spa Direct.
1 comment
Maytronics A.Maytronics
Hi MHS. We thank you for your positive feedback and we are glad to hear that your robot is doing a great job in keeping your entire pool clean. Have a great day.
The reviewer stated that an incentive was offered for this review
Find out how Maytronics Dolphin M400 compares to other Robotic Pool Cleaners
Know better, choose better.
So east to use!
We love our new M400 pool cleaner. It is so easy to use and does a great job cleaning the floor and walls of our pool! Love the storage caddy too.
1 comment
Maytronics A.Maytronics
Hi Amy. Thank you for your feedback. We are so glad to hear that your M400 is doing such a great job!
The reviewer stated that an incentive was offered for this review
Nicolas N.Sydney, NSW
- 2 reviews
- 1 like
Filter options vs function
Purchased the M400 4 months ago, I asked the retailer which one I should buy regardless of cost. I wanted the most reliable and guaranteed to clean all surfaces including walls, regardless of cost. Was assured the M500 or M400 (if I didn’t want the programming / App features) is the top of the range and the best option. I wasn’t told about or offered the 600M, found out later it was out of stock at the time and obviously they wanted to sell me what was in stock.
The M400 does a great job at cleaning the floor, but like many other reviewers, it ...
Purchased in November 2019.
1 comment
Maytronics A.Maytronics
Hi Nicolas. The Dolphin M600 was released in late October 2019 and may have not yet been available for order at the time. The filter types available have differing micron sizes whereby the ultra-fine ...
Read morefilter has a smaller micron size than that of the spring-net. Should this filter type become blocked and/or heavy, it may contribute to the robot's climbing ability. Our Customer Care Team is able to assist in thoroughly troubleshooting by looking into external, environmental factors as well as looking into the robot's components. We do thank you for your feedback as it assists us in continuously striving towards improvement. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to customercareau@maytronics.com for any further assistance.Wilson MVictoria
- 5 reviews
- 7 likes
Never have seen the pool so clean in my life!
I've been using a suction pool cleaner for a while, and I've gone through about 5 of them. They're annoying to operate and restrict the features of your pool's pump system. I then came across the Maytronics Dolphin M400. It was the first time I'd seen a robotic pool cleaner in action, and I thought it was pretty amazing. I took a free demo and was amazed to find my pool sparkling clean when it was finished. The robot isn't cheap, but it's worth it. I highly recommend this product.
Purchased in February 2020 for $2,000.00.
1 comment
Maytronics A.Maytronics
Hi Wilson. Thank you so much for your feedback. We are so glad to hear that your Dolphin M400 has made such a difference. Have a great day.
Sonia E.Metropolitan Adelaide, SA
I love our Dolphin, can't live without it!
We had actually ordered a different robot pool cleaner when we built our pool until my friends told us about the Dolphin. They had done a lot of research, so we decided to change to the Dolphin Supreme M4 and I'm so glad we did!!! It climbs the walls and spends a couple of hours vacuuming the pool, we usually chuck it in the water at night after we've finished swimming and it goes about it's job cleaning the pool so we get up in the morning and it's sparkling clean, ready for us to swim!
It's a fantastic product that cuts out soooo much of the work of owning a pool. I now recommend the dolphin to everyone I know who owns a pool!!!
Purchased in February 2015 for $2,500.00.
Dolphin left holes in liner
Have only had my dolphin m400 for 1 year. This year our pool was losing water, pool leak specialist found 2 holes where wall and pool floor meet both same size. He asked me what I use to vacuum, I showed him my dolphin and he informed me that I was the 3rd person that used the dolphin that had holes. I have vinyl liner , and I’m not sure why this would be happening.
Have tried contacting Maytronics and have not heard back. Not happy having an expensive vacuum I am affaird to use for fear of more holes in liner.
Purchased in August 2018.
1 comment
Maytronics A.Maytronics
Hi Terri. Could photos please be sent via email to customercareau@maytronics.com of your robot, your pool and also the sticker within your robot that shows the serial number? Could your location and post code also be provided in the email. Thank you.
LukeCentral Queensland, QLD
Doesn't climb that well
The dolphin M400 has cleaned the floor of our pool amazingly. The pool now looks 100 percent. One of the downfalls is it will rarely climb walls or the beach we have at the entrance of the pool. Not sure if there is something wrong with it but i thought for 2100 bucks it would do this easily.
Purchased in August 2019 for $2,100.00.
1 comment
Maytronics A.Maytronics
Hi Luke,
We recommend you try the following troubleshooting tips, if unsuccessful please provide your best contact number or call our Customer Care Team on 1300 693 657 Option 2.
- Do you have the c...
The reviewer stated that an incentive was offered for this review
Find out how Maytronics Dolphin M400 compares to other Robotic Pool Cleaners
Know better, choose better.
Stacey KGippsland, VIC
Our pool looks amazing with minimal effort!
The M400 is easy to use, the filters are easy to clean, it’s runs for 2 hours straight, it climbs the walls of the pool to the top lip, it even cleans our spa including the straight edge seats! It’s perfect for people who don’t have hours to waste on cleaning, worth every cent!
Purchased in March 2019 at Traralgon heating for $2,100.00.
The reviewer stated that an incentive was offered for this review
Workhorse
Great pool cleaner it does what it suppose too and leaves my pool nice and clean when finished ( glass pebble)
I usually leave the fine debry basket in as my pool gets alot of dust & settles to the bottom, this Dolphin cleans it right up no worries!
What would of been nice on this model is an app to control manual navigation/ cycle time/ and clean modes, should be a standard thing on this model range.
Happy with my Dolphin M400.
Purchased in February 2018.
LisaSydney Surrounds, NSW
Fantastic
After dealing with pool cleaners and the like which was a rip off and stressful, I finally bought a Dolphin. It is a revolution in pool maintenance ... just magic and has made owning a pool a pleasure.
Purchased in December 2018 for $2,000.00.
Love my Dolphin!!
My Dolphin M400 has been life changing - no more untangling the old robot driven by the booster pump and no more manual vacuuming! Easy to use, covers every part of the pool floor and picks up everything the gum and jacaranda trees can throw at it.
I leave the super-fine filters on there all the time and they’re great for collecting everything from big bits down to the fine sediments that get blown into the pool. The pool is kept nice and clean by running the Dolphin once a week and it’s east to flush out afterwards - the filters pop out and can be hosed down. Note it is a heavy unit though, especially when you first lift it out and it’s full of water.
Overall I’d highly recommend if you’re in the market for a new robot!
Purchased in February 2019.
The reviewer stated that an incentive was offered for this review
- Verified purchase
Great robotic pool cleaner
Our pool builder recommended to use a robotic pool cleaner on handing over the pool. They in fact brought in Robotic pool cleaner (Non-Maytronic product) and demonstrated. During the demonstration (~2 hours) at least three times the robot toppled over and stopped working. Later we had a demonstration of M400 by a rep from Maytronics Australia agent. M400 was far superior to Non-Maytronic robot. We’re very happy with our decision. It is a great small tool which makes our life much comfortable.
M400, runs for about 2.5 - 3 hours. (time – nonadju...
Purchased in February 2019.
Questions & Answers
Sue F.asked
My matronics 400 is tangling above the float . It has a swivel cable ( white thing ) on it !
Any tips on how to stop it ? We have untangled entire cable twice but it keeps happening Could it be the swivel and if so how do I check ?
3 answers
The swivel is supposed to prevent tangling and it's never once happened to mine. Turn off the power first and just check if yours actually has the swivel and if it swivels. Earlier models didn't have one
Mine is 4 years old . I was told the white thing in it was the swivel ?
Maytronics A.Maytronics
Hi Sue. If the cable is experiencing tangling, we recommend to disconnect the cable from the power supply and remove an tangle/s working from the robot outward and then laying it in the sun to soften. If this does not resolve the problem, we recommend the cable be assessed. Please do not hesitate to contact Customer Care Team on 1300 693 657 option 2 for any further assistance.
Pool ownerasked
Does the M400 develop a memory and if so, how do I delete that memory?
1 answer
Maytronics A.Maytronics
Hi Pool Owner. Dolphin robotic pool cleaners do not hold memory as they are constantly scanning the pool and they take a different path each time they are set to perform a cleaning cycle. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.
Sandra T.asked
Can the robot climb right angled walls?
1 answer
Maytronics A.Maytronics
Hi Sandra. The Dolphin M400 is able to climb walls of which are at a right angle. As it is a dual drive robot, it is generally able to manoeuvre in these areas with ease. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further assistance.
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Maytronics A.Maytronics
Hi Laura. Thank you for your feedback. We are so glad that the Pooltronics team were able to assist in demonstrating how the robot functions and in finding the best suited model for your pool.