Reviewer Photos & Videos
Problems 2 years after purchase
The pool cleaner works very well but only when it does actually work. The App is very unreliable. I found I needed to reset my settings every couple of weeks because it would automatically stop working. 2 years after purchase my app won't connect the cleaner, just can't find the pool cleaner
Purchased for $2,000.00.
M600 does a fine job...am only turning on manually at this point as no internet reception.
the issue i have is basket removal...need an implement to prise up the handle of the waste basket for emptying.
its odd that there is no groove for easy access to handle.... or is there a trick i'm not aware of?
Purchased in March 2020.
Does not clean the pool and not worth the money
After 2.5hrs of cleaning this is the results from the Dolphin M600. I have run the device 3 times on a clean filter and receive the same results. I would not recommend buying and wish I could return this, as it’s not fit for purpose.
Someone brought a Dolphin cleaner into the shop for repairs when I was purchasing. I should have backed out then when I saw the warning sign
Purchased in January 2021 for $2,500.00.
The M600 is absolutely perfect!
The Dolphin M600 series is very efficient, cleans everything in less than 2hrs at the touch of a button. Debris, fine particles and eucalyptus leaves collect in the basket and are easily discarded. Easy to operate. Worth every penny.
Purchased in December 2020 at Sapphire Pools for $2,950.00.
Great Product!!, Great App for anywhere, anytime pool management
I have had the M600/Ultimate for 5 weeks only. Easy to install and set up the MyDolphin App. Initially gave the M600 a work out with a Pool full of leaves...very impressed on this first outing, I have now set a regular cleaning cycle through the My Dolphin App. I was wondering if there is a sensor on the Dolphin to tell you when the bag need to be emptied. Will report in after longer use
Purchased in September 2020 at Swimart.
Great pool cleaner
This unit is a great pool cleaner. Well worth the money to look after such a big investment. Love it. The pool shop even put the caddy together and had it all set up.
Purchased in October 2020 for $2,999.00.
An expensive machine, but does the job
I bought M600 last week and has used it twice over the weekend, it took me sometime to make the decision as I have spent thousands on other brand and couldn’t find one can actually clean the tiled wall and help me get rid of the fine dust on the bottom of the pool. (I was even thinking of replacing the 4 yrs old glass filter). Thanks to the Maytronics to arrange a demo visit with my local pool shop so I was confident to buy the top range after the free demo visit ( I had to chase it up after submitting the booking request but the company was q...uite efficient after the contact and got the booking confirmed at the same day). I have to say the ultra fine dust filter bag is amazing and the machine does everything promised in the ads Including scrubbing the waterline. I was told by the pool shop that the machine should last more than 5 yrs. Very happy with the machine so far and I hope it lasts.
Purchased in October 2020.
Came in faulty, customer service incompetent
First: my robot arrived with 2 screws missing. Quality control at Maytronics is apparently not functioning.
Then: my M600 is 9 out of 10 times turning on its red light seconds after starting its program. I have been in touch with Maytronics support and this experience is terrible. No concrete help, only empty words and promises. They have NO idea on how to actually help and support a customer. All those emails but weeks later still no working robot.
Purchased in July 2020 for $2,900.00.
If it works, it’s great. Not functioning at a month old. Non-existent communication with Maytronics.
We have had our machine costing over $2700 for 4 weeks. It stopped working a week ago and getting help through customer service is slow as there is no phone contact and all done by messaging so each reply takes time. We expected more from a top end machine costing more than a pool Filter.
The robot won’t connect for longer than 20 seconds to forty seconds. We can get a good wifi and Bluetooth signal but regardless we get it stopping after a few metre run in the pool. The power button on the module also doesn’t override it. It just stops.
I ...have tried every avenue, including moving the power supply closer to the house. I have cycled the connection through all three wifi connections I have in my home, along with google mesh extenders. I even tried connecting via Bluetooth, all to no avail. Our router is only 10-15m away and give incredible signals even from our street which is more than 25m away. If it was the wifi then Bluetooth would work and we would not have had it work for 3-4weeks. The machine starts for A few seconds then stops completely, when connected through Bluetooth or wifi. The machine was working fine with everything in place for over three weeks, until recently when it’s stopped responding to any commands or connections. I get the message that the robot is trying to update its software, but does nothing but cycle for a few minutes then shuts down. I connected the machine to my Bluetooth this evening, and the connection was solid but the robot keeps on stopping after just a few seconds of connectivity. I get a few lights and the robot moves less than a metre in the pool before shutting down.
Purchased in May 2020 for $2,750.00.
M600 has been perfect so far
I have had a lot of other cleaners that didn’t clean as well as the M600 did the first time. Other cleaners failed on me multiple times. Very happy with it so far.
Purchased in April 2020.
Great product, I have used other brands and they did not clean as good as the Dolphine M600. The Dolphine climbs tile walls and the wifi option is fantastic. Happy with this product by far.
Questions & Answers
can you use the M 600 without WiFi?
Thank you for reaching out regarding the Dolphin M600 being used with out WIFI connectivity. The M600 can be used through Bluetooth which requires you to be located within 1.5mtrs of the Power Supply Unit, alternatively you can turn the M600 on manually from the Power Supply Unit which will allow the unit to complete a 2 hour cycle.
If we program the cleaner to clean the floor, walls and tile line daily, can we keep the Dolphin M600 and/or the Dolphin X6 in the pool all the time, except to empty the basket?
How does the Dolphin X6 compare to the M600? What are the main differences and which is the better cleaner, and why?
Hi Cathy - Thank you for reaching out.
The Dolphin M600 and the Active X6 are the exact same machine, the Active X6 is rebranded for Poolwerx . Maytronics do not recommend leaving the cleaner in the pool for long periods of time. If you require any further information on any of our units please call our Customer Care Team on 1300 693 657 option 2 and one of our team members will be able to assist you further.
i am in the process of buying a robo pool cleaner booked a demo for m600 but after reading the reviews I am thinking to buy from the other suppliers as your support team is not good and it is a long term investment so after some time if you have some issues with it, how can we assure that we would get a good service, thanks
I have had no need to contact Maytronics support so cannot comment. The Swimart pool shop team has dealt with any questions I have had..
Hi Rakesh. Thank you for your feedback. Our Customer Care Team takes pride in its the way it supports of our customers and their robots, with enquiries being received and managed via phone, email and also Facebook and Product Review. Please feel free to contact our Customer Care Team on 1300 693 657 option 2 with any questions you may have.
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