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Maytronics Dolphin M600
- Verified purchase
Came in faulty, customer service incompetent
First: my robot arrived with 2 screws missing. Quality control at Maytronics is apparently not functioning.
Then: my M600 is 9 out of 10 times turning on its red light seconds after starting its program. I have been in touch with Maytronics support and this experience is terrible. No concrete help, only empty words and promises. They have NO idea on how to actually help and support a customer. All those emails but weeks later still no working robot.
Purchased in July 2020 for A$2,900.00.
3 comments
In the meantime, the local importer/distributor has taken care of my defect robot. I am grateful to Poolquip for that. But this does not diminish the inadequate and customer unfriendly response of May... Read more
tronics customer service to a faulty delivered robot (and thus the quality control). I thank you for your reply.
Maytronics A.Maytronics
Hi Rolf. Thank you for your response. We appreciate your feedback as it assist us in continuously improving and gives us a deeper understanding as to how to better the way our customers interact with ... Read more
us. We are glad to hear that the team at Poolquip were able to assist and look after the robot for you.Similar opinion? Write a review on ProductReview.com.au!
Joseph C.Sydney, NSW
- 2 reviews
- 2 likes
If it works, it’s great. Not functioning at a month old. Non-existent communication with Maytronics.
We have had our machine costing over $2700 for 4 weeks. It stopped working a week ago and getting help through customer service is slow as there is no phone contact and all done by messaging so each reply takes time. We expected more from a top end machine costing more than a pool Filter.
The robot won’t connect for longer than 20 seconds to forty seconds. We can get a good wifi and Bluetooth signal but regardless we get it stopping after a few metre run in the pool. The power button on the module also doesn’t override it. It just stops.
I ...Read more
have tried every avenue, including moving the power supply closer to the house. I have cycled the connection through all three wifi connections I have in my home, along with google mesh extenders. I even tried connecting via Bluetooth, all to no avail. Our router is only 10-15m away and give incredible signals even from our street which is more than 25m away. If it was the wifi then Bluetooth would work and we would not have had it work for 3-4weeks. The machine starts for A few seconds then stops completely, when connected through Bluetooth or wifi. The machine was working fine with everything in place for over three weeks, until recently when it’s stopped responding to any commands or connections. I get the message that the robot is trying to update its software, but does nothing but cycle for a few minutes then shuts down. I connected the machine to my Bluetooth this evening, and the connection was solid but the robot keeps on stopping after just a few seconds of connectivity. I get a few lights and the robot moves less than a metre in the pool before shutting down.Purchased in May 2020 for A$2,750.00.
1 comment
Maytronics A.Maytronics
Hi Joseph. Thank you for your feedback. We are definitely happy to work through this with you. Could you please email your best contact number to our Customer Care Team at customercareau@maytronics.co... Read more
m along with the robot's serial number (if possible) and our team will call you directly to further discuss.Similar opinion? Write a review on ProductReview.com.au!
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3.7(47)M600 has been perfect so far
I have had a lot of other cleaners that didn’t clean as well as the M600 did the first time. Other cleaners failed on me multiple times. Very happy with it so far.
Purchased in April 2020.
1 comment
Maytronics A.Maytronics
Hi Antwan. Thank you so much for your feedback. We are so glad to hear that you are very happy with your Dolphin M600. Have a great day.
Similar opinion? Write a review on ProductReview.com.au!
Find out how Maytronics Dolphin M600 compares to other Robotic Pool Cleaners
Know better, choose better.
VickySydney, NSW
- 2 reviews
Best investment!
Great product, I have used other brands and they did not clean as good as the Dolphine M600. The Dolphine climbs tile walls and the wifi option is fantastic. Happy with this product by far.
1 comment
Maytronics A.Maytronics
Hi Vicky. Thank you for your feedback. The Dolphin M600 is a great robot and we hope it continues to make the pool maintenance much easier. Have a great day.
Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Sleep Queenasked
Does the M600 only work via the app? If your Wifi isn't great can you still use the M600?
2 answers
No. Need wifi. It won’t work otherwise.
Maytronics A.Maytronics
Hi Sleep Queen. A strong wi-fi connection is recommended to get the most out of the Dolphin M600 with regards to the available features in the smartphone application. Where the wi-fi signal strength is low, a wi-fi extender may assist in boosting the signal out to the pool area in order to make a good connection to the smartphone application. Bluetooth connectivity is also an option. Please feel free to contact our Customer Care Team on 1300 693 657 option 2 for more information.
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Maytronics A.Maytronics
Hi Rolf. We appreciate your feedback. So that we can investigate this with you, could the robot's serial number please be provided to our team at customercareau@maytronics.com. Please also provide you... Read more
r best contact number, location and postcode and our team will be in contact to further assist.