Reviewer Photos & Videos
- Verified purchase
Does not clean the pool and not worth the money
After 2.5hrs of cleaning this is the results from the Dolphin M600. I have run the device 3 times on a clean filter and receive the same results. I would not recommend buying and wish I could return this, as it’s not fit for purpose.
Someone brought a Dolphin cleaner into the shop for repairs when I was purchasing. I should have backed out then when I saw the warning sign
Purchased in January 2021 for $2,500.00.
The M600 is absolutely perfect!
The Dolphin M600 series is very efficient, cleans everything in less than 2hrs at the touch of a button. Debris, fine particles and eucalyptus leaves collect in the basket and are easily discarded. Easy to operate. Worth every penny.
Purchased in December 2020 at Sapphire Pools for $2,950.00.
Great Product!!, Great App for anywhere, anytime pool management
I have had the M600/Ultimate for 5 weeks only. Easy to install and set up the MyDolphin App. Initially gave the M600 a work out with a Pool full of leaves...very impressed on this first outing, I have now set a regular cleaning cycle through the My Dolphin App. I was wondering if there is a sensor on the Dolphin to tell you when the bag need to be emptied. Will report in after longer use
Purchased in September 2020 at Swimart.
Great pool cleaner
This unit is a great pool cleaner. Well worth the money to look after such a big investment. Love it. The pool shop even put the caddy together and had it all set up.
Purchased in October 2020 for $2,999.00.
- Verified purchase
An expensive machine, but does the job
I bought M600 last week and has used it twice over the weekend, it took me sometime to make the decision as I have spent thousands on other brand and couldn’t find one can actually clean the tiled wall and help me get rid of the fine dust on the bottom of the pool. (I was even thinking of replacing the 4 yrs old glass filter). Thanks to the Maytronics to arrange a demo visit with my local pool shop so I was confident to buy the top range after the free demo visit ( I had to chase it up after submitting the booking request but the company was q...uite efficient after the contact and got the booking confirmed at the same day). I have to say the ultra fine dust filter bag is amazing and the machine does everything promised in the ads Including scrubbing the waterline. I was told by the pool shop that the machine should last more than 5 yrs. Very happy with the machine so far and I hope it lasts.
Purchased in October 2020.
- Verified purchase
Came in faulty, customer service incompetent
First: my robot arrived with 2 screws missing. Quality control at Maytronics is apparently not functioning.
Then: my M600 is 9 out of 10 times turning on its red light seconds after starting its program. I have been in touch with Maytronics support and this experience is terrible. No concrete help, only empty words and promises. They have NO idea on how to actually help and support a customer. All those emails but weeks later still no working robot.
Purchased in July 2020 for $2,900.00.
If it works, it’s great. Not functioning at a month old. Non-existent communication with Maytronics.
We have had our machine costing over $2700 for 4 weeks. It stopped working a week ago and getting help through customer service is slow as there is no phone contact and all done by messaging so each reply takes time. We expected more from a top end machine costing more than a pool Filter.
The robot won’t connect for longer than 20 seconds to forty seconds. We can get a good wifi and Bluetooth signal but regardless we get it stopping after a few metre run in the pool. The power button on the module also doesn’t override it. It just stops.
I ...have tried every avenue, including moving the power supply closer to the house. I have cycled the connection through all three wifi connections I have in my home, along with google mesh extenders. I even tried connecting via Bluetooth, all to no avail. Our router is only 10-15m away and give incredible signals even from our street which is more than 25m away. If it was the wifi then Bluetooth would work and we would not have had it work for 3-4weeks. The machine starts for A few seconds then stops completely, when connected through Bluetooth or wifi. The machine was working fine with everything in place for over three weeks, until recently when it’s stopped responding to any commands or connections. I get the message that the robot is trying to update its software, but does nothing but cycle for a few minutes then shuts down. I connected the machine to my Bluetooth this evening, and the connection was solid but the robot keeps on stopping after just a few seconds of connectivity. I get a few lights and the robot moves less than a metre in the pool before shutting down.
Purchased in May 2020 for $2,750.00.
M600 has been perfect so far
I have had a lot of other cleaners that didn’t clean as well as the M600 did the first time. Other cleaners failed on me multiple times. Very happy with it so far.
Purchased in April 2020.
Questions & Answers
i am in the process of buying a robo pool cleaner booked a demo for m600 but after reading the reviews I am thinking to buy from the other suppliers as your support team is not good and it is a long term investment so after some time if you have some issues with it, how can we assure that we would get a good service, thanks
I have had no need to contact Maytronics support so cannot comment. The Swimart pool shop team has dealt with any questions I have had..
Hi Rakesh. Thank you for your feedback. Our Customer Care Team takes pride in its the way it supports of our customers and their robots, with enquiries being received and managed via phone, email and also Facebook and Product Review. Please feel free to contact our Customer Care Team on 1300 693 657 option 2 with any questions you may have.
I have an M600 on a demo from my local pool shop and I am finding that about 3/4 of the way through the cleaning cycle it becomes unable to climb the walls of my tiled pool. It works great after I have cleaned the filters but does not maintain that performance for the duration of the cycle and it appears that to maintain the full performance I will have to clean the filters twice each cycle?
Is that normal??
Ben, I have a pepblecrete pool surface and do not experience the issue you have been having on the pool walls. The type of pool wall I have may provide more traction for the M600. Cheers, James
It seems fine but tends to lean back when doing the waterline. Initially the whole base of it stayed flat to clean against the wall.
Hi Ben. Robots may experience difficulty climbing in instances if the filters are dirty of clogged, the pool surface are slippery or, if the water chemistry levels are not balanced, to name a few. If this demo M600 that you are borrowing displays the problem with each use, we recommend to discuss this with the dealer. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further assistance.
1) can you please be more specific about exactly why wifi is needed? Can't the unit be manually started locally at the power supply? I'm not really that interested in controlling from my phone and live remotely. If wifi is not active, does this only limit the remote operation and monitoring functionality?
2) What is the difference in the throat size of the opening into the basket from the pool as compared to the x30 unit?
Hi GEC. The smartphone compatibility of the Dolphin M600, specifically wifi, is required as over the air updates are sent to the robot via the power supply. Wifi connectivity also allows for the robot also allows for the robot to be connected to remotely. If a wifi connection is unavailable, Bluetooth connectivity is also able to take place.
The opening of the throat for the Dolphin M600 is the same size of that in the Dolphin X30. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for further information.
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