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Maytronics Dolphin M600
Joseph C.Sydney, NSW
If it works, it’s great. Not functioning at a month old. Non-existent communication with Maytronics.
We have had our machine costing over $2700 for 4 weeks. It stopped working a week ago and getting help through customer service is slow as there is no phone contact and all done by messaging so each reply takes time. We expected more from a top end machine costing more than a pool Filter.
The robot won’t connect for longer than 20 seconds to forty seconds. We can get a good wifi and Bluetooth signal but regardless we get it stopping after a few metre run in the pool. The power button on the module also doesn’t override it. It just stops.
I ...Read more
have tried every avenue, including moving the power supply closer to the house. I have cycled the connection through all three wifi connections I have in my home, along with google mesh extenders. I even tried connecting via Bluetooth, all to no avail. Our router is only 10-15m away and give incredible signals even from our street which is more than 25m away. If it was the wifi then Bluetooth would work and we would not have had it work for 3-4weeks. The machine starts for A few seconds then stops completely, when connected through Bluetooth or wifi. The machine was working fine with everything in place for over three weeks, until recently when it’s stopped responding to any commands or connections. I get the message that the robot is trying to update its software, but does nothing but cycle for a few minutes then shuts down. I connected the machine to my Bluetooth this evening, and the connection was solid but the robot keeps on stopping after just a few seconds of connectivity. I get a few lights and the robot moves less than a metre in the pool before shutting down.Purchased in May 2020 for A$2,750.00.
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M600 has been perfect so far
I have had a lot of other cleaners that didn’t clean as well as the M600 did the first time. Other cleaners failed on me multiple times. Very happy with it so far.
Purchased in April 2020.
1 comment
Maytronics A.Maytronics
Hi Antwan. Thank you so much for your feedback. We are so glad to hear that you are very happy with your Dolphin M600. Have a great day.
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3.8(46)VickySydney, NSW
- 2 reviews
Best investment!
Great product, I have used other brands and they did not clean as good as the Dolphine M600. The Dolphine climbs tile walls and the wifi option is fantastic. Happy with this product by far.
1 comment
Maytronics A.Maytronics
Hi Vicky. Thank you for your feedback. The Dolphin M600 is a great robot and we hope it continues to make the pool maintenance much easier. Have a great day.
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Maytronics A.Maytronics
Hi Joseph. Thank you for your feedback. We are definitely happy to work through this with you. Could you please email your best contact number to our Customer Care Team at customercareau@maytronics.co... Read more
m along with the robot's serial number (if possible) and our team will call you directly to further discuss.