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High price does not mean quality
I purchased my Dolphin S-Series S300i pool cleaner on 31-Oct-2015; I decided to buy this pool cleaner after few weeks of research and comparing to other pool cleaners. I even tried to convince my neighbour to buy one but he decided to buy a cheaper cleaner which has been working with no problem ever since.
The cleaner was 2-3 times more expensive of some other cleaners, but I was under impression I was buying a superior cleaner or as you claim in your company values “Exceptional Product”.
“Advance to a new pool cleaning experience with this to...p-of the-line robot that brings even more ease and freedom to the advanced capabilities of Dolphin S robots. Control your Dolphin S 300i through the state-of-the-art multi-function power supply or use the MyDolphin TM app on your smartphone or tablet to set up cleaning programs and control the robot remotely, including manual navigation. The blinking LED on the robot indicates the active mode.” I started having problem with it after the 2 1/2 years; and finally its motor had to be replaced on 23-Oct-2018 ($$$). I knew that product had a 24 months warranty but buying a quality product and using it few times a month (and kept in storage away from sun and water) in a non-commercial environment you should expect to last much longer. It is like buying an expensive Mercedes Benz with 3 year warranty but needing to change the engine after four years! Once again, I started having problem with the cleaner again (worked for few minutes then stopped) and took it to our local dealer. The machine had started to work but unable to connect to my iPhone and I had to return it. He told me it probably needed a new motor again! If you do care about your customer’s service and standing by your products, you need to do better to rectify faulty products before the customers reach to the boiling points.
Purchased in October 2015.
Love Maytronics Dolphin S3
Love the Maytronics Dolphin S3--i, its the best product we have ever purchased, seamlessly cleaning all around and up and down leaving our pool crystal clear and refreshing, the blue booth control also easy to use and program completed install everything within 10mins... thank you - excellent product !!
Purchased in July 2021 at Maytronics for $2,500.00.
A substandard product with poor client support and a warranty that is not honored.
Just for those who are thinking of spending $2k plus with Maytronics. Think again! I purchased a Maytronics S300i robotic cleaner just over two years ago. It's been back to the factory five times for repair during this "warranty" period. Last time the repair bill was $350.00. I'm not sure how a warranty works when the items that wear out as a result of its use are not covered by the warranty. The control unit will only operate in 7 day segments. After 7 days the entire system turns itself off and ceases to operate. Maytronics is unable to fix this fault at all. Probably a product to be avoided. When it breaks down again I'll just put it into the Otto and buy a different brand. Don't say no one warned you!
Purchased in April 2020 at Sydney's Best Pool Service for $2,250.00.
Set and forget
We have had the dolfin s300i since sept16 (4+ yrs) it was supplied with the pool contract. it was repaired once under warranty and had run without issue until recently. Unable to Find any repair info online I persisted and found that the ‘cable anti twist coupling’ in the power cord was faulty. I was able to pull it apart , repair pins,relube oring and re assemble . It was just not making good connection inside. Has been fine since and is a good alround cleaner doing sides and collecting most leaves. We have lots of small leaf trees. I have only had the pool too far gone in hot weather twice where I had to brush clean the pool.
Purchased in September 2016.
Really consider before you buy.
This cleaner needs more attension than my $100 aldi cleaner. Maybe my pool is to big 9x4.5. No satifaction guaranteed warrenty. That shouls spook you from the start. Can see it been great in a small pool with no trees within few hundred meters.I have to clean it every 2nd day. The filters in it will probably not last a season. Does not get to the step. Cleans ok but needs lots of cleaning. If we go away for a week what would happen.
Purchased in December 2020 for $2,600.00.
Does a very good job. Way better than manually scrubbing and vacuuming
Owned it for a month.
Pool size is 45,000 Litres
Does a very good job scrubbing and cleaning tiles.
Hook it up to to home wifi and and download the app and you have complete control of the robot.
Climbs up walls easily even with pool cover on....
Purchased in December 2020 for $2,410.00.
I purchased my robot 1mth ago, its the best purchase I have made for a long time. We have had our pool of 7ys i wish I had bought one when we got the pool. So easy to use, great that it cleans the walls too. Makes our busy life a lot easier with one less thing to clean.
Purchased in November 2020 for $2,000.00.
$2400+ then $650 for new motor & CPU after only 4 years!
Robot has been in for repaired twice in 4 years. Told it requires new motor and CPU for $650. Would have been better off purchasing a cheaper brand and replacing it each year. With such a huge outlay one would expect the motor to last longer. This should be covered under Australian consumer law.
Purchased in October 2016.
Waste of money - and a lot of money to waste!
I have owned my Dolphin 300 series for 3 years and have had no satisfaction with it at all. Apart from having to have a new power cord fitted ($350 as it was out of warranty), the machine does a poor job of cleaning the pool. It really struggles with leaves, just "pushing" them around, and I always end up having to manually vac the pool, which defeats the purpose of buying a Dolphin in the first place. As for the app interface - a disaster. I just keep getting the "oops, something went wrong" message when I try to access any of the programs ot...her than turning the thing on. It will not allow me to select any of the cleaning modes. Also, when I set the cleaner to go on everyday at the same time, it does it for one or two days, then switches itself off. Also, the cord is forever becoming wound up and stops the cleaner from accessing the whole pool. For a machine that cost me over $2000 I have nothing but buyers remorse. Definitely a waste of my money and time. It does a worse job than a $200 suction cleaner. Very unhappy.
Purchased in October 2017 at Zodiac pool store Redcliffe for $2,000.00.
Great designed unit with quality to match!
I had JB Pool construction build my in ground pool and spa. The Maytronics range Jamie believed was at the forefront of the Robotic pool cleaner market and rightly so.
I chose the s300i over the m400 for 2 main reasons,
1. App wifi connectivity
2. Design of the large filter/Catchment basket
I have a large amount of leaves and dust on my acreage property and the 300i takes care of it with ease!
Great choice all round!
Purchased in June 2020.
MAKES IT SO EASY
I love this 'set and forget' pool cleaner. living in extremely red dust environment is made bearable with the dolphin s300i. makes picking up dirt and debris easy! THANK YOU
Purchased in June 2020 at Poolside Orange for $2,400.00.
Dolphin 300 si
This unit gets stuck on main drain even when pump is off also I have brick pavers around my pool. Can not help little pebbles from getting into pool. This machine will never pick it up yet previously my tiger shark did great, sorry I did not buy another tiger shark.
Purchased for $1,400.00.
Had it a month and pretty disappointed with it.
It is pretty random how it goes around the pool. There are times when it just goes backwood and then forward, in half a meter.
The impeller isn't strong enough to keep it pressed on the waterline tiles.
The cost is excessive when compared to the results.
Purchased in March 2020 for $2,100.00.
Outstanding pool cleaner
I trialled a Dolphin s300i on Wednesday and by Thursday I had ordered one. What a great investment. The pool cleaner I had was still working but only cleaned the floor. After the bushfires the pool was blanketed with ash and dust. I thought I would never get rid of it. The dolphin rid of it within a few days. The best thing is it scrubs the waterline and walls so no more lugging of the broom. Our pool has never looked so clean. We have a pine tree close that drops tiny pine needles that sink down and land in the grout lines, I couldn’t believe...the amount it picks up. So easy to use and so easy to clean filter and basket. No more unsightly cleaners staying in the pool. Just pop it in, let it do it’s job and out it goes to be wheeled away on its trolley.
Purchased in March 2020.
Couldn't be happier.
Recently purchased the Dolphin S300i. Great product. Pool looks amazing. Got ride of the dust and leaf matter with ease. Simple to use and to clean. Manual drive mode on phone allows you to target problem areas.
Purchased in March 2020.
Questions & Answers
Hi everyone, I've recently purchased a S200 and I was impressed with the machine (cleaner), but decided I need the flexibility to program start and cycles times, so I upgraded to S300i. My opinion about the machine hasn't changed, but I'm incredibly frustrated with the robot (control unit). The S200 had a control panel with function keys for the weekly start cycles that didn't work and now that I've upgraded to the S300i, the control panel don't have the function keys and rely completely on the bluetooth and wifi connectivity that also doesn't work. I've upgraded and payed more money for functions I'm not getting. What am I missing here, the blue wifi indicator is showing it is connected but the app is stuck on "receiving info from robot". Has anyone else had this issue. One extremely frustrated and unhappy customer.
Hi Elroy. When using wifi as the preferred method for connectivity for the My Dolphin Plus smartphone application, ensure that both wi-fi and Bluetooth are enabled and that Location Services are also enabled as this allows the My Dolphin Plus smartphone application the access to the device to allow connection. These options should also be prompted when using the application.
A strong wi-fi presence be present in the area of the power supply is recommended as this allows the connection to take place. Should the signal strength be less than required, a wi-fi extender may be able to provide the solution to assist in boosting the connection and allow the connection and if using an extender, ensure to connect into this network. If the smartphone application gets to the final stage and is then unable to connect, this is generally due to signal strength. Please also note that the wi-fis frequency is required to be set to 2.4Ghz as this is what is supported by the robot’s power supply.
Please do not hesitate to contact our Customer Care Team on firstname.lastname@example.org or 1300 693 657 option 2 for any further assistance.
Will it clean non tiled pools?
I above ground pool.
It will clean a fibreglass pool
Hi Rosalynd. The Dolphin S300i is versatile for use on a variety of pool surfaces such as but not limited to tile, fibreglass, pebblecrete, and vinyl. Please feel free to visit us at https://maytronics.com.au/support/find-a-dealer/ to locate the closest dealer that is also able to assist.
I purchased a S300i cleaner approx 3 months ago, replacing an old Zodiac robotic cleaner. To say I'm disappointed with the unit would be an understatement. The unit is not letting leaves come all the way into the basket while cleaning. Everything gets stuck in the black cloth section of the basket. I've read a previous response to this problem where you recommend scooping the pool first - kind of defeats the purpose of having this type of unit don't you think? I don't consider the amount of debris to be excessive and the previous cleaner coped fine. The unit is getting blocked very easily and I have to unblock it several times during its cycle to clear the chute.
Can you please advise how I go about getting a different machine under warranty ? Failing this, I'd like to discuss getting a refund. Thanks
Hi Beages. Thank you for your feedback. The Dolphin S300i has a dual filter whereby the filter basket is fitted with the ultra fine filter panels and the net filter basket sits within it. If a large amount of leaves are present in the pool and if the filter basket requires cleaning mid cleaning cycle, manual removal of these is recommended as this minimises any blockage from the non return flap and into the filter basket. It is recommended to discuss any swap to a different model or refund with the store of purchase.
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