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Maytronics Dolphin X40 Plus

Maytronics Dolphin X40 Plus

3.4 from 5 reviews

Reviews

(1)
(1)
(2)
(1)
(0)
  • Build Quality
    3.5 (4)
  • Value for Money
    2.5 (4)
  • Ease of Use
    3.8 (4)
  • Cleaning & Maintenance
    3.5 (4)
  • Pool Size
    • Small (3)
    • Average (1)
  • Noise Level
    4.8 (4)


David

DavidSydney, NSW

A pool cleaner with a premium price but also with its share of issues

published

Purchased in July 2018 for $2,695.00.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Small
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
2 comments
Maytronics
Maytronics A.Maytronics
Maytronics
Maytronics A.Maytronics

David, thank you for the opportunity to discuss this in greater detail. I look forward to assisting with a resolution. Kind Regards Dee.


Geoff

GeoffSydney, NSW

Useless for large litter and cable tangle is unacceptable

published

The X40 Plus is good for fine particle cleaning but very poor with large leaves and is useless with larger pieces of bark and twigs which block the throat of the basket almost immediately. Chord tangle is terrible, requiring a lot of effort to fix at the end of every cleaning cycle. The manual is very poor with no clear explanation of what the diagrams are intended to mean and absolutely no explanation of the control panel functions. For the relatively high cost I'd advise against purchasing this cleaner, especially for those who get plenty of leaf litter blown into their pools.

Purchased in September 2019.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Average
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics

Great if the cable didn't tangle

published

My experiences is pretty spot on as the previous review, the cleaner would be great if it didn't constantly tangle itself. For the first couple of months i had no issues, I followed the instruction where the manual indicates to regularly lay the cord out in the sun. But this seems to make no difference, agree with the other reviewer, very poorly engineered. Save your $$$$$ and consider other options.

Purchased in January 2019.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Small
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers

Tangles constantly

published

When it works it’s great. However it only cleans half the pool. I’ve had it replaced. Same issue. The cleaner tangles itself up no matter what you do. Very poorly engineered. Ive done everything suggested - no difference. Sounds like many have the same problem.

April 2nd 2019 Update: Feedback from prev review

Hi
Customer service responded very quickly to my issues. They are now replacing the lead and adding a swivel. Cleaner itself is fine. Was only the tangling issue. Well done guys.

Purchased in January 2018.

Build Quality
Ease of Use
Cleaning & Maintenance
Noise Level
Value for Money
Pool Size Small
Functionality
Small Debris Cleaning
Large Debris Cleaning
Wall and Step Cleaning
See all answers
1 comment
Maytronics
Maytronics A.Maytronics

Best investment I made for our pool

published
Date PurchasedSep 2018

Questions & Answers

Dennis

Dennisasked

I bought the Dolphin X40 plus from your retailer Sydney in October 2018, still under warranty. While it can move around in the pool, the unit lost suction completely and failed to pick up any dirt. Please instruct me what I should do next to get it fixed.

Regards
Dennis

1 answer
Maytronics
Maytronics A.Maytronics

Hi Dennis. In the instance whereby debris is not being filtered, it may be that the ultra-fine filter cartridges are dirty or clogged. If so, it may affect the robot’s ability to clean. Filter cartridges are able to be soaked in cartridge cleaner or a mild dish-washing detergent and warm water solution to assist in the removal of in-grained debris that may be difficult to shift when rinsing the filters under a tap. Please do not hesitate to our Customer Care Team via email to customercareau@maytronics.com or on 1300 693 657 option 2 for any further assistance.


Rob

Robasked

i have downloaded the app thinking that would be the place to find the instruction to bring the X40 plus to the side for extraction. its not there. how do you instruct the machine to come to the side for extraction

1 answer
Maytronics
Maytronics A.Maytronics

Hi Rob. The Dolphin X40+ unfortunately does not have the Pick Me Up feature or function available to it. This feature is only available in the newest models, the Dolphin M600, Dolphin Ultimate and Dolphin Active X6. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to customercareau@maytronics.com for any further assistance.


Neil.W

Neil.Wasked

Hi after 4 to 5 minutes our x40 plus just stops moving. We have reset the unit multiple times , cleaned filter and checked tracks with no change in results?

1 answer
Maytronics
Maytronics A.Maytronics

Hi Neil, We recommend you remove the impeller cover to ensure there is no hair or debris wrapped around the shaft. If you would like assistance with this, please feel free to call 1300 693 657 as we are happy to talk you through it. Kind Regards Dee.


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