Useless for large litter and cable tangle is unacceptable
The X40 Plus is good for fine particle cleaning but very poor with large leaves and is useless with larger pieces of bark and twigs which block the throat of the basket almost immediately. Chord tangle is terrible, requiring a lot of effort to fix at the end of every cleaning cycle. The manual is very poor with no clear explanation of what the diagrams are intended to mean and absolutely no explanation of the control panel functions. For the relatively high cost I'd advise against purchasing this cleaner, especially for those who get plenty of leaf litter blown into their pools.
Purchased in September 2019.
Great if the cable didn't tangle
My experiences is pretty spot on as the previous review, the cleaner would be great if it didn't constantly tangle itself. For the first couple of months i had no issues, I followed the instruction where the manual indicates to regularly lay the cord out in the sun. But this seems to make no difference, agree with the other reviewer, very poorly engineered. Save your $$$$$ and consider other options.
Purchased in January 2019.
When it works it’s great. However it only cleans half the pool. I’ve had it replaced. Same issue. The cleaner tangles itself up no matter what you do. Very poorly engineered. Ive done everything suggested - no difference. Sounds like many have the same problem.
April 2nd 2019 Update: Feedback from prev review
Customer service responded very quickly to my issues. They are now replacing the lead and adding a swivel. Cleaner itself is fine. Was only the tangling issue. Well done guys.
Purchased in January 2018.
Best investment I made for our pool
I was considering various pool,cleaners for a new pool wemjusncommisionec in our back yard. I was having trouble cleaning the walls and waterline. I dicusscused this with Poolwerx’s Somerton Park Adelaide and they recommended the Dolphin X30 or X40. Initially, I was put off by the price compared to traditional suction cleaners. After some deliberation, I thought the price compared to the investment we put into the pool justified buying one. We decided on the X40 as it had a caddy and bluetooth connectivity.
Having had this now for a few mon...ths, I can say it’s the best investment I have made. I could not get the pool,as clean as the:X40,can. Just drop iitmin the pool,switch it on and let let it do its thing. Fantastic results. My wife wa dubious but she has now christened it Jawsmas it climbs the wall, surface and the cleans the waterline. That leaves me with time to do other things knowing Jaws will leave my pool sparkling clean. Expensive but worth it. Also recommend Poolwerx Somerton Park for their no,pressure service and advice. Great shop.
Questions & Answers
I have recently bought a dolphin x40 plus .. it cleans really well .. however after 7 cycles ( 14 hours of cleaning) it has missed several areas on the bottom of the pool ( about 10%)... it also has no pattern to cleaning the pool. Is this simply to be expected ??
This tangle problem should be rectified, obviously a lot of people paid top dollar for the best cleaner
And a swivel is required to make function correctly without tangles
Hi Grahame. Cables without swivels are able to function correctly, like those with swivels, and do require maintenance to keep them in optimum condition. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to firstname.lastname@example.org for further information.
How much is a replacement cable with swivel, I was led to believe it was $99 from poolwerx. But now seems no one can validate that price which I thought came from Maria @ maytronics .could please let me how much?
Hi Grahame. We understand that your enquiry has since been answered by our Customer Care Team. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 or via email to email@example.com for further information or assistance.
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