Mazda Dealers

⭐ 1 Star (Deeply Disappointing Experience – Brand new Mazda CX-5 Akera) My experience with Mazda Riverland (Berri) over a period of 18 months has been extremely frustrating and time-consuming. I attended numerous appointments to address ongoing issues with my vehicle, yet despite repeated visits, the problem remains unresolved. What I found most… Read more

concerning was the lack of clear diagnosis and consistent communication. Over this extended period, I was not provided with a definitive explanation of the issue or a reliable path to resolution.

Some of the interactions were also disappointing. On several occasions, I received suggestions that felt dismissive rather than helpful, such as whether the issue could be related to how the car was washed or whether basic functions like the A/C had been used correctly. This did not reflect the level of professional engagement I expected.

As a customer, I rely on the dealership’s technical expertise to properly assess and resolve issues. In this case, I did not feel confident that the concerns raised were thoroughly investigated or clearly explained.

I was also advised at one point to consider trading in the vehicle, despite the issue remaining unresolved and the car still being under warranty. This was difficult to understand given the circumstances.

After 18 months, I am left without a resolution. I have maintained full-service records and documentation of all visits throughout this process.

Overall, this experience has been disappointing. I would expect a higher standard of technical diagnosis, communication, and customer care from an authorised dealership.

Based on this experience, I would not feel confident returning for further service.

I had my Mazda CX9 serviced at Mazda Macathur for the last three years. When I checked the invoice for this year I found they used semi synthetic oil not full synthetic oil. As far as I know semi synthetic oil is recommended for 6 months service interval. They kept my car for 12 months service interval. When I contacted the dealer who advised they… Read more

even used the mineral oil for last two years. I also found out they used different brand oil and different grade. If you service your car in Mazda you’d better be mindful what oil they will put into your car.

I am submitting this review as a formal complaint regarding a serious lack of duty of care and service negligence experienced at Mazda Aspley in QLD, and the equally disappointing response from Mazda Australia. During my recent 3rd-year scheduled service at another Mazda dealership, the service team identified that Mazda Aspley had incorrectly… Read more

performed a 1st-year service at my 2nd-year visit. As a result, mandatory maintenance — specifically brake fluid replacement — was not carried out at the required interval.

Brake fluid replacement is a critical safety requirement. Failing to perform this service left my vehicle operating with degraded brake fluid beyond the manufacturer’s recommended timeframe, which is unacceptable.

When I contacted Mazda Aspley, they acknowledged the mistake in their records. However:

There was no apology for the oversight or acknowledgment of the safety implications.

The response was dismissive — I was told that since I hadn’t been charged previously, I could simply book and pay for the brake fluid replacement now.

This demonstrates a complete lack of accountability.

I escalated the matter to Mazda Australia expecting a proper review and response. Unfortunately, I have received no reply at all. The lack of communication and failure to address a legitimate safety concern reflects poorly not only on the dealership but on the brand as a whole.

Customers trust authorized dealerships and the national distributor to uphold manufacturer standards, ensure vehicle safety, and stand behind their service network. In this case, both have failed to meet that expectation.

This experience has completely undermined my confidence in the brand.

I have bought many Mazda cars from Cannington Mazda. They are reliable and good quality and really suit me when they perform the best. The service team take a good care of the cars too. Every service is transparent and price is affordable. Teams from JOVY uniforms. Show details

I was looking for a new car and considering a Mazda CX60 (to replace my aging Prado). My assigned sales dealer Sonny Raphael made the process of considering a new car purchase easy and was extremely knowledgeable and very helpful with good advice. I really enjoyed the process - Sonny provided options for me to consider and did what he could to… Read more

help me with the decision. In the end, I decided not to go with the Mazda but would have no hesitation in recommending Cannington Mazda and Sonny for their excellent customer service.

I had the best experience with my second hand car purchase with Izaak at Pakenham mazda he was so understanding so easy going easy to talk to always answered calls and questions after hours a few days later i had a little issue with the vehicle contacted Izaak to see if he could help me out with the issue he was very responsive Izaak and his… Read more

manager Paul went above and beyond to sort the issue with getting the car repaired i can not thank them enough we recommend Pakenham Mazda highly thank you Izaak and Paul so thankful.

5-Star Customer Service! I had an excellent experience with Ronel and the team at Rockhampton Mazda. From the moment I walked in, they were professional, friendly, and genuinely helpful. Ronel made the process of looking at and test driving cars an absolute pleasure — no pressure, just honest advice and great service. The team went above and… Read more

beyond to make sure I felt comfortable and well-informed throughout the entire process. Their knowledge, patience, and warm approach really stood out. It's not every day you come across a dealership where the staff are this committed to providing a positive experience.

Highly recommend Rockhampton Mazda if you're in the market for a new or used car. Thanks again to Ronel and the team for making the whole experience so enjoyable!

Regarding Berwick Mazda Victoria - all good till they sell a car. Brand new car came without a logbook , informed them, took the car in for the service, they said they'll provide one yet they didn't. Second service today, asked them about the logbook again ... ''If you didn't get one ... you may have to buy one, it's $80... Oh, I'll see what I can… Read more

do ''. ... Really ??? ... Might as well service it elsewhere then, Berwick Mazda. There would be more to say but I may leave it for later.

I purchased a Mazda Cx-9 in June,2020. Within 3 mths the front passenger seat sensor played up which was replaced by Mazda. Then in early 2023 it played up again, but we were moving a couple of times so finally early 2024 Mazda replaced it under warranty. Left roof trim came off while the car was parked in the parking lot at work and the trim was… Read more

left on my car by someone. Mazda replaced it under warranty again in early 2024. Now within 18 months the same trim has come out again. I noticed a scratching noise while driving along pacific highway and noticed a few cars keeping distance behind me. On the left mirror I noticed the trim falling off the roof and being dragged. Lucky I wasn’t in M1 otherwise could have caused an accident. Now, while I live my car and it’s 5 yrs old, but has only 51000kms in the odometer only and I don’t drive on the highway often, it is a setious issue. The trim should not come off at all and esp not after 12mths of being replaced!! Not happy. Is this a manufacturing defect????

I recently purchased a new Mazda CX 3 from Gosford Mazda. Unfortunately the Mazda Navigation system is defective. When I notified Gosford Mazda of the issue I was met with silence. I received no response to my emails and calls to the Sales Manager and/or sales person and Sales Administrator . When I was finally able to speak to the sales person… Read more

who sold me the car he was dismissive and contemptuous of my concerns. As far as he was concerned the matter was one for the Service Centre to deal with of which I am fully aware of yet he also seemed to have no issue with the multiple occasions my emails and phone calls had been ignored. As a result I made contact with the Dealer Principal in an attempt to progress my concerns. Whilst communication has improved via the Dealer Principal the problem with the navigation system has yet to be fixed.

The Gosford Service Centre has done its best to try and rectify the fault however they cannot as it is a software issue that needs to addressed by JAPAN Mazda. Until Japan Mazda addresses the fault via a software fix or update I will continue to drive a faulty new Mazda with a troublesome Navigation defect. I have been told it is a priority for Mazda however it has been some five months with no resolution. Unfortunately I have no real confidence or clear knowledge of if, or when, this fault will be fixed.

I feel very disappointed with my initial dealings with members of the Gosford Mazda sales team and I am disappointed that instead of treating a customer with basic respect and courtesy I was left feeling very strongly that I was an annoyance that would go away if ignored for long enough. As a result of this experience if I had my time again I would go elsewhere to purchase a new car and it would not be a Mazda

Burwood Mazda Used cars - Salesperson Michael. If there was ever a textbook example of the pushy, smug, and condescending used car salesman stereotype, this guy has memorised the script word-for-word. From the moment we walked in, it was all about him, the constant smirk, the patronising tone, the assumption that every question we asked was an… Read more

inconvenience or an opportunity to “educate” us like we were clueless. No interest in listening, no respect for what we actually wanted, just the usual hard sell. Every tactic was straight out of the How to Annoy Customers manual: • Pressure lines about ‘someone else coming in later today’ (sure they were). • Dodging simple questions about price. • Acting like we were lucky to even be looking at their inventory. Here’s the thing: buying a car is a big deal. We wanted honesty, not arrogance. Instead, we got the full cliché experience. We left feeling talked down to, not helped and went elsewhere to buy a car from someone who actually respects their customers. If you enjoy being interrupted, patronised and treated like you should be grateful for the chance to hand over your money, this is place for you. For the rest of us? Hard pass.

Most people , including myself find it very irritating to be “cold called” with someone advertising ; well whatever they’re advertising. Hence a sweet young thing at the end of my day when I was tired , like most of us at the end of a work day called to advertise the “special “ Mazda has .. What a cheek to abuse a customer inquiry that I made… Read more

years and years ago. Southport Mazda obviously has dredged up my number from somewhere. If I ever buy a Mazda (which l think is a very good vehicle ) it will certainly not be from Southport Mazda because of the absolute hide they have to have an employee intrude on other people‘s lives for the sake of a potential sale.

Dennis Evans ( Gold Coast resident .)

Once again Mazda Southport were outstanding with their service. First they were suppose to book their bus pick up to take me home. The woman told me there was a hold up in traffic hence the 1hr wait. When I finally got picked up the driver told me they Mazda, had forgotten to book me in! I asked the day before to book the bus and this morning… Read more

when I dropped off my car! But that’s ok. Then I get a call from bus driver at 3pm to tell me they are picking me up as my car is ready! Yay …

The woman who served me this morning was apparently busy so she sends a guy to tell me my car is ready he wasn’t going to look with me to see if they fixed the dent in the door! So I proceeded to look and you guessed it the door was not fixed! Of course it’s thrown in my face that because the car that was bought from another dealership as a gift mind you, I should have brought it back there to have it repaired! Even though Robina Mazda already gave the go ahead to have it fixed at Southport as that’s closest to me! (Make sure you tell your loved one if they buy you a Mazda to get it closest proximity to where you live as it seems Mazda isn’t Australia wide! ) unless you are paying for the service no issue taking your money though!

No sorry the company that was suppose to fix your door fixed the wrong door! No, the original woman who served me wanted to just throw that in my face! I didn’t acquire the car from Southport Mazda so Robina should have repaired it!

There has been long poor service history chasing Southport previous years. I have to constantly chase them, ie call them, as no one returns calls they let phone ring x2 you quickly call back but the person is not available they’ll call you back! This went on for over a year re a warranty issue. I am very disappointed in their handling- mishandling issues, passing the buck, keep people waiting, have to chase them to get something done, making excuses. What happened Mazda once upon a time you prided yourself in all areas of service.

Paid for a major service to a Mazda 3 prior to a road trip and at the appropriate service time (I was contacted by Mazda). Car was serviced regularly by Brighton Mazda. I was not offered a courtesy car for a major service, and was informed early in the morning that the car would be ready by 2pm and hung around a local shopping centre for hours.… Read more

The car was not ready until 5pm. No mechanics were available at the service centre to inform me and I asked the young girl about the outcome of the service who was standing at the desk and who had absolutely no idea. I had specifically asked about the brakes as I planned a road trip. No information was listed regarding the brakes despite a major service and my request. A week after the service the brakes failed. Car collided with another car while the brakes were pressed and failed to operate. The Mazda car was written off. Service your car at your peril.

Purchased a brand new CX-9 GT in 2019. The vehicle had a small noise in vent area but was fine and drove well for several years but started to make other noises in suspension and sunroof areas. Just after the 5yr mark, the vehicle started driving different. Suspension was making squeaking noises and it struggled to change gears. It would shudder… Read more

really bad. Took it to my mechanic and they could not locate the issue from diagnostic tools. Lots of components were fixed prior to the next service to see if that worked but nothing. I was advised to take it to Mazda for use of better more specific diagnosis but 2 dealers were unable to assist and I was advised to take it to a transmission specialist. I did that and it was identified that the heat exchange on the transmission had failed causing water to enter the gearbox. Very expensive fix. After the transmission was fixed, it was taken to local dealer again and advised. The lovely reception palmed it off and said it wasn't their problem and I should have gone through them. Spoke about what I was advised by Mazda but again palmed me off. As per other mechanics, I spoke to Mazda advising of my disappointment in an expensive car failing straight after the warranty period. No car and said i needed to speak to local dealer despite raising concerns about the receptionist. There was no "I'm sorry about the issue" etc. All my mechanics stated Mazda Australia would be able to help but they did nothing but push me away to local level despite stating they would help.

The service department in general is fantastic here, but I met quite a few people in sales last time and everyone was amazing, including the cafe staff. However, absolutely above-and-beyond was the workshop manager who somehow fixed bad scratches in my car. Amazing.

I was quoted $198 to fit a new battery in my Mazda 3 at Mazda Southport in Queensland. That’s only the fitment not including the battery! It’s a five minutes job. I went elsewhere and got the job done for $319 including the battery. I’m now rethinking getting my 100,000km service done elsewhere as I don’t like being ripped off. Show details

We had to deal with 2 Mazda dealers in WA, Osborne Park and Wanneroo as we had to replace the Transmission Control Module (TCM) twice in our Mazda 3, back in 2019 and 2025. We were told in 2019 by Osborne Park that should the TCM fail again not to worry as a lifetime guarantee would be in place for the genuine part. Only 5.5 years later and the… Read more

TCM failed again. Guess what? Neither the initial dealer Mazda Osborne Park nor Mazda Wanneroo (repair in 2025) did acknowledge the lifetime warranty. We were told a 2 year warranty had expired and we should pay in full for the replacement of the TCM. We pointed out repeatedly that Mazda Australia’s website guarantees lifetime warranty for genuine Mazda parts like the TCM and had to threaten to lodge a complaint with Consumer Protection. Weeks later, we finally received most of the money back. We had to do many phones calls to Mazda Osborne Park and Wanneroo as well as Mazda Australia WA and got rude treatment by the managers involved. To top it off, Mazda Wanneroo’s mechanics couldn’t wire the new TCM correctly and we needed to return. I always liked my Mazda 3 and I thought replacing it with a newer model would be on the cards but never again. Mazda lost a loyal customer and Toyota gained one.

Sales lady Tiffany was amazing. Car I test drove was happy with. Not happy with lack of information about loan finance process from the finance department, conversation in office was cold short and felt like naughty misbehaved student who should be seen and not heard. Do not recommend keiran as your finance representative at all. Lack of… Read more

communication when extra paper work was required was only followed up when I called back after days to see what was happening?. I didn’t feel like I was supported or backed to try and get me a loan to purchase my car. Conversations were dismissive or I was shut down or cut off. Definitely don’t feel like we were on the same team with the same end goal to get me my finance. Deposits, trade ins, any extra money to put toward loan wasn’t discussed. Percentage rates of finance loan, length term of loan. ??? Makes me wonder if application was even put in to process? Or what exactly was put in ?

My Mazda CX-3 2022 button in the entertainment console won’t pop up and seems stuck! I rang the dealership. Put through to the Service centre. The service manager says you have to book in for a whole day. I explain that I need my car to get to work. I drove to the dealership at 4 pm after work and asked if someone could look at the stuck console… Read more

button. The service manager at Wollongong Mazda said it seems stuck, and you must have spilled sand or drink there? I replied that I did not. He said to book it in, and it will cost $270. I was thinking, isn’t it covered under warranty if it’s a faulty button? I rang the Sales team and they said covered under warranty. Rang service centre back and I told him I rang and spoke to the Sales team. They said it should be covered under warranty and wear and tear. Online, a lot of ppl are complaining that the music console button in their Mazda CX3 is stuck and not working. Now, after three phone calls in 2 days, I’m hoping to write to Mazda Head Office to ask for assistance in receiving car service under the warranty I am eligible for.

I live in New Zealand, I wanted to buy a Mazda for my daughter, I called Rochdale Mazda and Henry Soh picked up the phone ! I ended up with a very professional and knowledgeable service resulted in buying a brand new Mazda CX5 . Highly recommend Henry for your next car purchase . Thank you Henry Soh @ Rockdale Mazda Sydney. Show details

Paradise Mazda, Service area staff have no customer care skills. Poor communication and some are very rude. Had a technician damage one of my seat covers on my new CX-5 and they are denying it was them. I have no one in my passenger front seat and it was fine when I dropped car off. 2.5hrs to wait for a Bonnet Protector and SD Card installation.… Read more

The former was fitted reasonably fast as I saw the car parked after the job. But well over an hour more to be told they ordered the wrong SD card. Hours wasted. I've had spinal surgery and suffer a spinal stenosis, it's difficult to be comfortable for so long even after moving around. Anyway, they've called me a liar regarding my seat cover, they've protected their Service staff who weren't professional. Without doubt the worse experience ever.