Reviewer Photos & Videos
Great service by Ming
We ordered a Mazda CX30 from Edwardstown Mazda in August. Ming our sales consultant sold the car to us. The car did not arrive until November and Ming rang us a few times to tell us where the car was and the expected delivery date. We collected the car on 16/11/20 and Ming went through every detail of the car again and what every button did. Ming is very professional, caring, informative and helpful. Thank you Ming
Great car and wonderful service
Have just bought a CX5 Touring from Ringwood Mazda. The customer service from Grant Ephraims and the team at Ringwood Mazda was exceptional and professional. The car (new) is in pristine condition and drives like a charm. I thoroughly recommend the team for your Mazda driving needs.
2020 BT50 Manual Dual Cab
I purchased a brand new BT50 have had nothing but problems with it , reverse camera broke after 2 days since it’s been belly plate / bash plate issues , brakes locking on and we’re smoking when I pulled into dealership but they were to busy to look at it or offer me another car till it could be looked at , bent and kinked handbrake cable , seat collapsing , paint and rust along with grind marks at 15000 kms. Computer issues fuel consumption , hand brake failure and Ford that’s right ( ( Ford parts ) clearly marked on my new car . Dealerships &...Mazda Australia very reluctant to fix these issues hence its bow going to Consumer Affairs as they think this is normal wear and tear . Tech who carried out report noticed none of these issues. Apparently it’s normal for sand to get past door seals into your car . Photo 1 : clearly marked for an arts on my new Mazda , 2 belly plate scraping, 3 rust just a small sample , 3 more scraping due to suspension sag . The findings were normal wear and tear including paint on drivers cill panel going back to bare metal with less than 4000 kms on it . Totally dissatisfied with Mazda a 50 k car and it’s rubbish . Have been given a Ford Ranger same model and as most will know nearly all components running gear is the same as Mazda however the Ranger has none of these issues the only issue I had was the rental company was going to report car as stolen as Mazda didn’t extend rental period after numerous attempts of me trying to contact them by phone , email , etc .I have only listed a few because they only allow feedback of so many words . If you are experiencing ongoing issues with your car please contact me as my matter is going to Consumer Affairs please email me at : [contact details removed]
Torque converter died at 89,000km
2012 BT50. Torque converter shredded itself at 89,000km and threw metal through the gearbox. Mazda service centre unable to diagnose. $10k fix either complete gearbox rebuild or new unit. Mazda Australia refused to assist, believing its reasonable that their gearboxes fail at 90,000km. Really surprised they don’t have more class actions against them.
Bad, deceptive, immature customer service experience at the hands of Caroline Springs dealership
I am highly disappointed at the kind of unprofessional attitude i had to endure at the hands of the Caroline Springs dealership. No one, all the way from the service rep to the departmental manager, has got any idea that Titan CFX SAE 10w30 is a mineral oil and not fully synthetic variant. They have been adamant and i cant wrap my head around this fact. I booked the 40, 000 Km service just last week and told the operator I would like to get the full synthetic variant only. Then when i went in yesterday before handing in the keys i said the same...thing. I was told by the rep that they "usually" use full synthetic oil. When i came back to collect the car, the same story was repeated. Then i searched up online and found that it is a mineral oil. I called the service department today at 0935 hrs and was told the same story. Then i emailed Fuchs Australia only to be told that its not fully synthetic. I left a message for the departmental manager for a call back. When i called him again hour and a half later, i got to realize that its a total crap show. First he was defensive that its the only one they have in the drums and then he switched to the investigative mode. He called me back almost 20 minutes later and told me that some 5w30 had been used but the wrong invoice had been generated. What happened next was a total comedy of errors. When i asked him to generate the correct receipt for me, he told me he would have to void the current receipt and then i would have to pay the difference since the premium oil costs more. When i made him realize the self contradiction, he again went on the defensive and told me he wouldnt have charged me anyway. Now after all this, I cant rely on the word the dealership has said so far. Its pure deception, professional immaturity and foul play. Needless to say I rest my case, your honour. Never will I visit this dealership or any mazda dealership again and would try out some other VACC dealer instead. Mazda Australia carried out a very lousy kind of investigation and after 48 hrs told me they cannot do anything about it.
Waste of time
Really annoyed & really disappointed with the Mazda Edwardstown SA dealership !! We test drove the vehicle, came to an agreement with regard to price and conditions, went home to think about it over night and returned first thing in the morning. The agreement initially was the same as the night before, as we had received a phone call from the salesman late afternoon, we signed the proposal and it was returned to us, with an increase in price & without the agreed conditions ie 3 months extra registration. Not at all what we had agreed to. The ...disappointing part is that once we finalised the purchase of this car, for my niece ( who is quite upset, being her first car), my husband and I had intended returning to look at the cx9 and my mother was interested in a Mazda 3. We will be dealing elsewhere now. Classic example of why some people find car dealers difficult to trust. It now appears that we were being used as competition with another purchaser as the vehicle has been sold on the same day.
This is excellent service!
My car air condition stops working, I drove my car to John Newell Mazda. Advisor Mr. Mick Ramsay called me in the afternoon saying the AC condenser has a hairline crack, and it is replaced with a new one for free even if my car is out of warranty for nearly one year. They treat customers really well, they help customers not only for money but also offer excellent service. Highly recommend John Newell Mazda!!!
Terrible Edwardstown SA Dealership
Edwardstown SA Mazda. Sales person Ming. I phoned and asked if they had a new Mazda 2 Pure for me to test drive. Yes, and appointment made. Ming messed me around about 90 mins - assessing my old car, showing me a big on screen disply, checking my driver's licence and getting me to sign things. I constantly asked if I could see the Pure and have a drive. Time I was waiting they could have gone to any dealership in Adelaide and picked one up.
Finally, I was taken to "the top model". Ming (the sales person) drove ("you can drive in a minute")....
Worst customer I have ever seen!
I bought the car brand new and since then have had nothing but trouble. The car has needed new engine replacement and then a new fuel injection put in. Also both rear seat belts have needed to be replaced and now it needs a new i stop battery which Mazda will not replace under warranty. I have only ever taken the car into the Mazda dealer for services and still they will not give me copies of what has had to be replaced and have nothing to say about the continuous issues this car has had. I would not recommend the CX3. I also know of other pe...ople who have had similar problems with this model and just had to cut their losses and sell car for a lot less then previously valued and got another car ( not Mazda) but unfortunately I am not in the position to do that. After speaking to head office Mazda I told them all the problems with car and they really don't care and now the car just came out of warranty if these things keep happening it will start costing me a fortune to fix.
WEST END MAZDA VERY BAD SALES EXPERIENCE
Went to North Parramatta show room to see a CX5, and get some pricing and knowledge on the vehicle. I enter the showroom, and waited quite awhile to be seen, even when there was a salesa guy sitting at his desk doing nothing. i waiteds a while, and went outside, to look at the cars. The sales guy finally came to me ( I think his boss told him to speak to me) .He was quite over confident ,and abit cocky. I told him what I was after, and who the car was for. I told him I had a trade in, and he asked me what it was, I stated it was a 10 year old X...R6 SEDAN, without hearing a full descriptiion of the trade, he said sell it privately. I said but you dont even know what it looks like or anything else about the car. He said, we would have to give a warranty on your trade etc. ( this company doesnt have a wholesale manager?) The fact that he had PREJUDGED the trade and did not bother to ask any questions on the trade, was quite insulting and unprofessional. Not only am I looking at buying a CX5, but also a BT 50 for my company. I wont be looking at purchasing from WEST END mazda, due to the bad experience by that saleperson. To top it off, I rang them up to complain, and was put on hold for some 20 minutes, i just gave up, as im thinking the General Manager was not interested in hearing how his staff treat perspective customers. KEEP YOUR CARS WEST END MAZDA, Ill buy my cars elsewhere
Mazda have yet again disappointed me.. first they serviced my old car, then two weeks after the major service it needed a hose replaced, took it in and it never went again.. dead ! So I brought a used one from them, great car apart from the 11 year old tyres that were cracked and perished. In the words of my trusted mechanic it was a death trap. Now it has another safety recall but for obvious reasons I never will go back to Sunshine Coast Mazda so I’ve tried to arrange the recall fix to be done with my mechanic.. they refused, Mazda Australia said they care about my safety ( huge joke) but if I want it fixed I’m to take it back to the people that faked a safety certificate and sent a deadly car out on the road
Cars great, customer service terrible
Cars are great but if do have an issue don’t expect help from your franchise dealer (yes all Mazda dealers are franchises) Mazda Australia just as bad will give you the run around and stress before give up and just pay another mechanic to fix well knowing that it is covered under warranty. Mazda Australia have the worst customer service ever, my vehicle BT50 is actually banned from local stealership because it was modified from factory, that refuse to touch my car unless it’s a recall (safety issue), because guaranteed to be paid back by Mazda ...Australia. I will only keep my cars now until warranty runs out, then go into more debt upfront to buy new again as gives some satisfaction of if not willing to look after customer during warranty, what happens outside.
Westend Mazda and Mazda Australia
Brand new CX9 and aircon is broken:
today, l bought a brand new CX9 that was advertised as used due to a minor hail damage which they did declare.
However, what they didn't declare is a non functioning aircon. The salesman did his job and sold the car, he couldn't care less when I went back 90 minutes after brand new car delivery with a broken aircon. What's even made things much worse is his boss called [name removed]. He was non apologetic, dismissive and frustrating. He offered nothing but "I don't know what is wrong with it, speak to the s...
Toowong Mazda in particular.
Two weeks ago I visited Toowong Mazda but made an appointment with a particular salesperson a few days in advance. When I got there, he was not available as was going to be with a customer for quite some time. So immediately I was not impressed. However, another salesperson came to my assistance and I testdrove the car on my own as he was dealing with someone else too. I was fine with that, although he was not there to talk about features. When I got back I told him I wished to get a price as ready to order but looking at one other brand also ...that day. I told him what my budget was and what colours I did NOT want. He came back fairly quickly and advised me my budget was unrealistic, not to me it wasn't! Also, he told me the only colours available anywhere were the two of three I did not want. Clearly this was a lie as I could find suitable colours elsewhere with my simple searching facilities. So clearly the dealer games had started. He also asked what if I can get you into a car for X dollars in the colours I did not want. I said an emphatic no and was again told my budget was unrealistic. At no point did they counter my figure or give me an actual price. Even though they had checked my trade in, I asked politely for my keys and left and said you can contact me if you wish. They did not. I since emailed them to come back with a realistic price and I have not heard back, despite a promise to the contrary. This company almost put me off Mazda altogether. Meanwhile, I got other quotes elsewhere and will have my new car next week, considerably less than the hypothetical figure Mazda Toowong did not confirm or counter. What's more I got it in a colour that was not one of the colours I did not want.
The digital system of models cx5 dose not work and they never change it for you, the guarantee is a fake advertisement. Two times I tried to fix the digital system and asked them to change it because my car was on guaranty but they just update the system and I never could used the official guaranty. do not buy Mazda at all!
The car sells itself
I think at a great dealership there is no one person or personality that should stand out.Thats how it is at Caboolture Mazda.It wouldn't matter who sold us the last three cars in fact different sales people.They operate as a highly professional Team a reliable honest company and I would and do recommend this company every time.How cool to have an amazing car to drive around in reliable safe and economical.
Darwin Mazda - Used vehicles - Think before you go
Although I bought a used vehicle from this dealership, only because I could not find that car anywhere else in Darwin, I found the staff very rude and non-courteous. Also the car I bought was missing a headrest that I did not pick when I was buying (my bad). I asked the dealership about it and they denied. I asked for the photos and those were not provided. Dodgy.
Artarmon Mazda Fabulous
I have now bought 3 new cars from this dealership & can't recommend them enough. Suggest you contact Sales Consultant Michael Chuan who is pleasant, professional & commercial. No hard sell approach just simple customer care & assistance. Congratulations Artarmon Mazda - keep it up!
- Verified customer
Unrivalled Customer Care and Support
Some months ago my wife and I purchased a Mazda Astina 2019 Hatch from Bayswater Mazda.
Unfortunately the vehicle suffered electrical problems and was returned for repairs under warranty and a loan car of similar model was provided.
Realizing our predicament and after detailed investigation the dealer principal himself made representations on our behalf to Mazda Australia who offered a full refund. It was this gesture of total customer service and support by the dealership that we had no hesitation of using our refund to purchase another ident...
Springwood mazda terrible service
The Springwood mazda is the worst mazda I’ve ever been to! Terrible customer service, when you have an issue they get all defensive and become rude and passive aggressive. This has been my experience when my car wasn’t cleaned, I told them that other Mazda’s clean cars and that my partners had his car for 7+ years and they clean it every time at Toowong mazda, compared to my car that is brand new! Instead of saying they will clean it next time they got defensive and cancelled my extended warranty because I said I’m going to Toowong next time. T...his has also happened to my mum with her brand new car, the gentleman that served her every time was extremely rude & would ignore any issues we expressed. This also happened to my friend, when her car had an issue days after spending $1000+ to fix her car she took it back as there was another issue. They got all defensive and were rude, insisting that it isn’t their fault when she never even said it was their fault at all. I have though, had the best every experience at Toowong mazda. If you want to get your car service 100000% go to Toowong mazda. Much better customer service, car service is great every time and they always clean your car when servicing.
Questions & Answers
How did Mazda Australia or the dealership resolve those issues? Did anyone successful get a refund on the grounds of major fault of the Australian consumer Law?
Unfortunately MAZDA Australia is dragging their feet.
I have a case manager who is less than helpful and have unfortunately needed to seek legal advice due to their lack of action.
MAZDA Australia have inspected the vehicle and I’ll include an extract of their email.
“We advise that the FTS completed an inspection of the vehicle which included a road test and no abnormalities were found during this inspection. The FTS did however record the following:
LHR seatbelt does not always retract properly. Recommend belt to be replaced.
Osram 60 Watt HB3 Bulbs fitted to High Beam headlamp, GE Brand 55 Watt H11 fitted to vehicle Low Beam headlamp. These are aftermarket headlamps with correct specification for vehicle, but they are not OEM fitment.”
I have contacted my local Dealership and have scheduled a full day with an out of town dealership for them to assist me as the local dealership is in my opinion doing little to nothing to assist or resolve the issue.
I have also recently had additional issues that were brought to the attention of my local dealership within the last week and were agreed to be an issue however, were dismissed a matter of minutes later being “normal operation” without a formal inspection taking place.
If you choose to buy a MAZDA, keep in mind what I have indicated when things go wrong.
Thanks for sharing.
Unfortunately I have already gone down that road of buying a Mazda. I'm currently dealing with multiple electronic failures that comes up randomly and sometimes causing power steering and other safety features to lose functionality while driving. I have asked for a refund last year, but they blamed it on a 3rd party dashcam. However since then, they have disconnected the dashcam but the issue still came back. I have asked for a full refund but I do not think I will get a straight answer that they have transferred the money to my bank account.
I have a 2014 Mazda CX-5 diesel AWD, I paid $942 for 4 new tyres at 60,000kms, had my car serviced today at 94,000kms and have been told the tyres are unroadworthy, how is that possible after 34,000 kms, I’m a female and take it very easy and mainly drive just around town. Has anybody else had to replace their tyres this often? Is this due to them not being rotated at every 10,000km service?
I asked a 2015 Plate Mazda at Werribee Mazda. and in fact, they give me a 2014 made year and 2014 compliance certificate car. the 2015 plate was written on contract. I realised it after I drove the 2014 car for 2 years. It was my first car! what do I do? This evil car dealer.
Rebecca, I suppose that it's 'caveat emptor' in your case.
What did you mean when you said 'plate'. How they took it, deliberately or otherwise, your request for a certain dated plate could have been interpreted as being first registered in that year. There are many, if not all, cars - not just Mazda vehicles - sell well into the year after its build date, particularly if there has been no change in the model and sales are slow. It doesn't make them worse cars and shouldn't, in theory, bother a buyer when you decide to change yours - at least to buyers who know what they're doing.
When it comes to selling the car, Rebecca, anyone worth their salt will have done a bit of research on the car they desire to purchase. By doing that they will have found that a particular build date, say, week 50 of 2014 was no different to that built on say, week 20 of 2015, and thus concentrate on the condition of the vehicle. Anyone fancying buying a 2015 car that is identical to a 2014 car but is showing evidence of harsh usage and poor maintenance is just being silly.
Keep a record of your services and keep a log book. Any discerning buyer will be interested and swayed by those.
Don't worry, be happy.
It's common some cars are 2014 built although 2015 compliance. It would be good note for yourself in the future that you ask specifically for a 2015 built vehicle.
In the event that you signed the original contract for a new car, you would notice it doesn't have any VIN number or Engine number along with built and compliance details.
It is always a good to ask if car is in stock or ETA of delivery. If the vehicle is in Australia request to have details up front before going into the dealer and signing delivery.
Also note if your purchasing a new vehicle generally first quarter of the year, you don't always get the same year built vehicle.
In the future if you were to sell/trade the car, of course the year of the vehicle contributes to the price and along with condition, maintaince etc...
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