Reviewer Photos & Videos
customer care line at mazda: False advertising one touch NO walkthrough
Severely frustrated and I am now angry. One month trying to work in good faith with their customer service line....I am 59 years old and in that 59 years I have never experienced anything like this- ever.
NEVER will buy Mazda again. I started this just unhappy but i was open to an easy fix- no longer.
I bought a CX8 touring SP. Nice car on the whole.
I went to touring because I have 3 kids and wanted the "one touch walk through". If you have kids and visit playgrounds I suspect you understand why I would want that.
You might think that 'O...ne touch walk through' might mean press a button and walk through.. ? Well, you would be right AND you would be wrong. I am sorry this is where it gets really weird. In the touring and SP it doesnt allow one touch walk through although advertised as such. .. In touring "one touch walkthrough" means this little button that beeps and the back of the seat comes forward and it unlocks. It doesn't in any meaningful way move out the way to allow access. One touch and two shoves might be a better name. Much easier to use the manual lever as its requires a simple pull and its quite easy for an adult. Only other thing the button does is make a little whine to tell you it's finished doing nothing. At the time I thought 'its broken' so i go and get it looked at. The mazda people at the yard (awesome help unlike the Mazda help line) start scratching their heads so we test different cars . On Touring - useless... HOWEVER the same named feature on GT and asaki.. is perfect .. the seat automatically moves out the way as one might expect. So THEY write to Mazda explaining it and so do I. .. We look up manuals and in the manual it clearly differentiates the different models and the different function of the switch.
The worst buying car experience in Brighton Mazda Australia
This may be the worst time I have ever had to buy a MAZDA car. When I went to the Brighton Mazda with sincerity and wish to buy a demo car (2019 Mazda 3 GT with red colour), I didn’t try to negotiate the price before inspecting this car because I think it was a good and reasonable price, and I just wanted to do it as quickly as possible and drive it away, but the dealer did not show me the car in the morning first but tried to make me pay a deposit or full amount to secure this car. I did not agree because it is not a brand-new car after all an...d, I need to check the car's condition first. When I waited for nearly 3 hours then they brought the car in the place finally, but I shocked after checking the car. There were obvious multiple scratches on the car, and the seats and steering wheel had begun to fade. What a worst condition, and I can't believe this is a demo car for 2019. Based on this, I think the dealer should fix these problems. But they didn't want to spend too much money and just wanted to simply deal with restoring the damaged areas in a simple and less-cost way in order to make it look like a new car. Common sense is that as long as the vehicle is damaged or severely worn, these will definitely depreciate the value of the vehicle largely, but I don’t want to take the devaluation risk, so I tried to negotiate the price with sales, but they rudely rejected me with no reasonable reason. Obviously, they wanted the customer with less knowledge of the car to take the risk in order to reduce their own loss. What a terrible service and company value. In the end, we did not make a deal because I’m no fool, but one of the sales actually spoke to us in a language other than English (sounds like middle east language). I don’t know what this salesman said, whether it’s good or bad words, but this is absolutely a kind of disrespect and unnecessary behaviour to us, so I have lost my trust in them, and will have great doubts about the quality of their after-sales service, so I suggest if you want a good car buying experience or after-sales service, this place may not be a good choice.
Customer safety is not important to Mazda Australia
I contacted Mazda a few weeks ago to report a sticky, very reflective melting dashboard in my Mazda 6. The reflection in the windscreen makes visibility difficult on bright sunny days creating a safety concern. Over 300,000 owners in the USA were notified of the issue and full replacement offered. In contrast, Mazda Australia are claiming that its not a manufacturing fault and are refusing to replace it. I have contacted them several times and they refuse to answer my questions and are very dismissive. Having been a loyal Mazda customer for over 35 years, I am really appalled by their attitude and total disregard for customer safety. Needless to say, I will not be purchasing another Mazda vehicle in Australia.
Mazda Australia very poor management and very disappointed
I bought new car in 2020, afire a few month it showed faulty. car had been shut down completely middle of load and happened a few time. I contacted Mazda Australia, raised case to investigate. Mazda Australia said it would take 3-5days to do and wait for next direction with car. Since then I have called many times and inquiring about the investigation with car and sent email numerous times. None of responded by Mazda Australia Case manager(Victor). Mazda Australia never contacted nor given any direction since. After one month, I decide to fi...le Court case against Mazda. There had never been investigation. Mazda Australia suddenly want to investigate car not because concern customer'a safety or customer having difficult without care because protect themselves with court case. After 3 month since happened, Still no result, I have no car. Mazda shows don't care customer. Very disappointed with Mazda Australia management and customer service. Asked refund but drag this case as long as they want ! 3 month until now but still not resolved this case. PLEASE DO NOT BUY MAZDA CAR!
The reviewer stated that an incentive was offered for this review
Rockingham Mazda - Do not TRUST them at all.
Be prepared to be mislead while dealing with these guys. One Star is too much for what they really deserve.
I bought a 2018 Mazda3 in Feb, 2020. The car had been advertised with 5 years warranty. I double checked 5 years with them and they emphasised on it as a privilege for the car to make the deal happen. A couple of weeks ago when I serviced the car in another Mazda dealer, I realised that they deceived me as the car had only three years warranty. I talked to the sales staff and he did apologise and said that it was mistake in the ad but...
Poor Customer Service, faulty products
So Last week the Service Manager at Tweed Coast Mazda called me yelling and shouting about my review, I stand by my words, and after asking him to call me back a week later he is still yet to do that, no surprise there as thats consistent with the whole claim process with both branch and Mazda Australia, just pathetic don't buy Mazda or anything from the Tweed Coast branch, I wouldn't trust them after my experience
Don't buy from Toowong Mazda
Bought my Mazda Austina from Toowong 6 months ago! I was assured several times through the buying process that all new Mazda's came with 3 yrs free servicing, free roadside assistance and extended warranty. Have tried to book first service to now be told it will cost in excess of $300. When I questioned this I was told that if I didn't get the special offer at the time in writing then it wouldn't be honoured. What a joke! The fact that the day we went to collect the car it wasn't ready and had a sensor fault should have been a sign of this comp...any's organisational skills as we then had to wait several more wks before we could pick it up. Apparently the roadside assistance and extended warranty will be honoured....(even though that's not in writing either) makes the entire situation more frustrating. They obviously lie through their teeth just to make a sale....don't trust Toowong Mazda with anything
Excellent customer service
Sales team at Mount Gravatt Mazda were fantastic and offered great customer service and didn't make us feel pressured into buying, but once we had decided to purchase, they made it easy and stress free. We looked at the car in the morning and picked it up the same afternoon.
City Mazda Hindmarsh, Adelaide - Save yourself the drama and buy your car elsewhere!
Would leave zero rating if possible. These guys were great UNTIL WE SIGNED THE CONTRACT. Our salesman was helpful and kept in regular contact, however everything went downhill AFTER we signed up. We bought two new BT-50’s before Christmas, one they had to order, the other was IN STOCK. We received the GT that had to be ordered after three weeks partially completed and had to take it back the same day due to the following faults: Paint damaged in two places (one due to front guard protectors not being used to protect paint whilst towing harness ...was installed), battery terminal cover broken (same reason), Plastics scratched in two places interior and exterior (careless in Pre-Delivery handling), rear step plate not properly re-fitted when tow bar installed, left hand rear taillight scratched down the entire light (most likely damaged when fitting tub liner fitted). Not great for a BRAND-NEW CAR. So now they have had the car longer than we have and we are still waiting nearly TWO WEEKS to have a bullbar and Rolltrac Tonneau fitted (4 days according to City Mazda - recommended 9 hours combined by Manufacturers). When they finally fitted the Tonneau Cover they butchered the Tub Liner!!! We have been waiting SIX WEEKS to get an aluminium tray fitted to the XT Cab Chassis they had IN STOCK when we signed up before Christmas and have repeatedly been given false information, told TWICE it was in transit from Queensland. Got so frustrated ended up calling the supplier myself and got more information direct from the supplier in 15 MINUTES than we got in 3 WEEKS from City Mazda. Daniel the Sales Manager said they had rung the supplier 20 TIMES over the last three weeks but still had no ETA on arrival of the tray? They continually tell us how busy they are and that is very difficult to get information from suppliers and this is just NOT TRUE.. If I had a dollar for every time they gave me inaccurate info or I had to chase them up I’d be retired!! The only person on the ball at City Mazda was Sam the lady who did our finance, absolutely lovely and very efficient. Pity they didn’t all follow her lead! We run a business and our vehicles are our lively hood (a fact that doesn’t seem to matter to City Mazda AT ALL). After nearly six weeks we aren’t driving either of our new cars. This is the worst car purchase experience we’ve had in 23 YEARS buy a long margin!! Thye've turned something that should be exciting and positive into a drawn out negative head ache. All these guys are interested in is signing you up, after that good luck. If I had known how bad this would be and how much run around we would have to experience I wouldn’t have bought the cars from them. If you want a car delivered promptly, undamaged and complete then don’t buy from City Mazda……. 27/2/2021 UPDATE. Eventually agreed to part company with Maugham Thiem Automotive / City Mazda after things got even worse! The only honourable thing they did was refund the money we paid on the car they did deliver and the deposit on the one they never did, met me halfway on our out of pocket costs and inconvenience over the 10 weeks - only because it was going to cost them more to fix the car. Now we've had to order same cars from another dealer. By the time we get our cars originally ordered 22/12 it will be first week in May. All because of poor communication and even poorer workmanship. 5 months of inconvenience to me, my family and my business!!!!
Poor customer service
After my servicing at West End Mazda (North Parramatta, Sydney), I noticed scratch marks on my door handle. When I reported this, they said to bring over the car and they would paint it over. When I took the car to them, they said that the marks couldn't have been caused by them, and they had thought that the marks were in some other area of the door handle. If they had asked for a photo before commiting to paint over, at least I wouldn't have wasted my time in taking my car over to them.
Disappointing BT50 GT and Redlands Mazda Service Centre
I recently purchased a BT 50 GT from Redlands Mazda, what a disappointing vehicle and what a disappointing service center . Due to circumstances the vehicle was delivered to my home at night. Among the accessories I had ordered were a tub liner and canopy .The tub liner was fitted with the canopy on back order, no problem. I first noted the tub was a different shade of white to the cab , Ice White being the color. I called the rep and he asked for photos to be sent, impossible to see any difference in a photo. I subsequently had a call from the...service manage who suggested I take it to another dealer who was closer . I had purchased the vehicle from Redlands Mazda and felt it was up to them to view and rectify . The service manager then advised me what had to be done, I cant remember all of the requirements , but here are some. We will compare it to one we have in stock, our panel shop will have a look at it, we will inform Mazda for an inspection, an independent panel shop will be consulted... I then noticed the bonnet gap, it seemed that the bonnet had been very badly fitted ? The gap was very bad at the front, no gap visible from the front of the vehicle and the passenger side gap was so wide and high in one area you can see the bolt heads holding on the guard. I investigated further opening the bonnet and found evidence that someone had possibly tried to rectify the problem . There was a paint chip on the top of the guard and marks on the bonnet hinge bolts from a tool used on them. At the time of the first service advised the service center of the gap and paint problem confirming I had spoken to the service manager re the paint. I expected the service manager to make himself available for discussion. The service was finished and the service center advised that all BT 50 have the same bonnet gap, and I have to make an appointment with their panel shop re the paint. I then rang the service manager re the gap problem , once again a list of requirements beginning with ,we will compare it with one in stock , he said it would be sorted. Five days later the vehicle was returned to the service center to have the canopy fitted. I asked for the service manager to discuss the gap problem , it was obvious he could not recall our conversation and stated he was unable to be across every vehicle that came into the service center, but, he did take me into the service center and I explained and showed him the gap problem , I pointed out the paint chip and the marks on the bolt heads of the bonnet hinge. He then informed me that they would take measurements of the gap and consult with Mazda. The front gap was a five minute fix , just adjust up the bonnet catch a couple of mm. I wasn't going to advise them of my theory. I picked up the vehicle few days later with the canopy fitted and noticed the front gap had been fixed. I also noted the canopy was a different shade white to the cab and tub. The towing harness developed a problem , no lights on the trailer, so I booked it in and rang the service manager who advised me that the measurements of the gaps had been taken ,he was unawares unawares of the front gap being fixed. The vehicle was returned to have the electrics fixed and after three and a half hours I was given the car back without the fault being rectified and was told that there was a faulty relay and they couldn't tell which one was at fault, could I bring the vehicle back ?. I returned a few days later and I viewed the vehicle on a hoist with the loom hanging down , it was a blown fuse , maybe a fault in the wiring loom. I was then informed that the Mazda rep had inspected the paint and the different shades were within the parameters of Mazda. I was given a small bottle of touch up paint, presumably for the paint chip on the passengers side guard. It had been mixed by the local Paint Place and was labelled Isuzu Splash White . I pointed this out to the service center and was told it was the same paint color as Ice White, it does not match any of the different shades of white on the vehicle. I have now traveled 570 klms at the cost $47.00 in bridge tolls and a travelling time of approx nine hours in an attempt to have my BT 50 rectified . Not happy and thoroughly disillusioned with Mazda , Redlands Mazda and my BT 50 GT.
Mazda CX-9 2013 Grand Tourer
Took my Mazda CX-9 2013 Grand Tourer into Mazda Sunshine Coast to diagnose a strong vibration periodically coming through the drive train at low RPMs. Reception lady was very friendly. Mazda called later that day to advise that the car needed a new Transmission and Transfer Case at a cost of over $19K (nineteen thousand dollars). I was suitably shocked and asked them to explain exactly what was wrong, what could have caused this problem and what the options were. They said they would have to get back to me. The next day I picked up the car and ...all they could say was that they didn't recommend 2nd hand parts as they may well have the same problem, but failed to explain what the problem was at all. Doing some research online it appears that there is a common problem in the AWD 2008-2015 CX-9's where the Transfer Case (a 'non serviced part') fails and then destroys the Transmission. This is a clear design flaw on Mazda's part which Mazda Australia is avoiding taking responsibility for (the USA has issued a 9 year warranty on these parts due to this being a known design issue). The Transfer Case has oil inside and any mechanic will tell you that parts with oil need to have that oil changed at regular intervals, but Mazda has deemed this part a 'non serviced' item, and it does not appear on any Service Schedules, thus mechanics don't know to change the oil, and further Mazda advises not to do it (so they can sell lots of new Transmissions and Transfer Cases). Mazda need to take ownership of this issue, inform all owners of AWD CX-9's of 2008-2015 that their Transfer Cases need regular servicing, issue instructions to all mechanics and change the Service Schedules so they appear. Furthermore Mazda need to refund all Transmissions and Transfer Cases that have been purchased for these models and any future repairs that are required. Don't buy a Mazda product until this is resolved.
Mazda CX-5 diesel turbo 2012
Recalled for carbon deposit faults in engine / turbo and so on.
Too late, damage is already done thanks Mazda. I was initially told Mazda would come to the party then 2 days later my car is apparently too old. Case by case basis. Too bad mate.
Quote $8695. Gee thanks Mazda. I can buy a car for that but definitely not a Mazda
Recently took my parents BT50 in for a 'major' service. Three and a half hours later car is ready for pick up at a cost of $840. A few days later we hear a rattling sound and on taking it back we find out it will cost us another $850 to fix the problem. Had a lovely chat with the service manager and he kindly offered to look into reducing the cost considering we had just taken the car in for a 'major' service and the problem was not 'detected'. Let's just say Edwardstown Mazda are pretty chuffed about their $1700 windfall. Merry Christmas!
Poor service warranty
Took my BT50 in for a service on the 4th of December in preparation for our holiday....by the 11th the doors wouldn't lock automatically and if locked manually the parking lights wouldn't turn off so have to leave my vehicle unlocked. The engine warning light is now on as well. Called Mazda Toowong to book it in but was told I have to wait 5 days before they will look it even though it is still under the service warranty....my pleas for assistance fell on deaf ears. I previously had generally had a good experience but unless this issue is rectified with priority I will have to reevaluate my position on Mazda cars...service and their lack of sympathy for their own errors.
I did not have the aforementioned issue prior to the service.
Purchased a brand new Mazda 3 from Mazda. After 3 years of owning this brand new car the dash started to separate from the rest of the front due to heat. Dropped into a Mazda dealer Late 2016/Early 2017 to see if they would replace the dash under warranty (It had separated from heat despite using a window shield when parked). I was told that my warranty had run out and couldn't be fixed. OK no worries. Then Last week, we took my car into Mazda to see about having it fixed as we wish to sell and upgrade. Was then told that they had extended the...warranty to September 2020- less then 8 weeks ago. Consultant took photos to send to head office to see if we could have it fixed given a 4 year extension. Have since had this rejected by head office- less then 8 weeks after the extension finished. No notification to owners about this extension- Apparently not a recall so they don't have too. Obviously a common problem for this vehicle given they extended this by 4 years Extremely DISAPPOINTED to say the least- Will not recommend or ever buy from Mazda again. Obvious problems with their cars- But they don't want to take responsibility.
Great service by Ming
We ordered a Mazda CX30 from Edwardstown Mazda in August. Ming our sales consultant sold the car to us. The car did not arrive until November and Ming rang us a few times to tell us where the car was and the expected delivery date. We collected the car on 16/11/20 and Ming went through every detail of the car again and what every button did. Ming is very professional, caring, informative and helpful. Thank you Ming
Great car and wonderful service
Have just bought a CX5 Touring from Ringwood Mazda. The customer service from Grant Ephraims and the team at Ringwood Mazda was exceptional and professional. The car (new) is in pristine condition and drives like a charm. I thoroughly recommend the team for your Mazda driving needs.
2020 BT50 Manual Dual Cab
I purchased a brand new BT50 have had nothing but problems with it , reverse camera broke after 2 days since it’s been belly plate / bash plate issues , brakes locking on and we’re smoking when I pulled into dealership but they were to busy to look at it or offer me another car till it could be looked at , bent and kinked handbrake cable , seat collapsing , paint and rust along with grind marks at 15000 kms. Computer issues fuel consumption , hand brake failure and Ford that’s right ( ( Ford parts ) clearly marked on my new car . Dealerships &...Mazda Australia very reluctant to fix these issues hence its bow going to Consumer Affairs as they think this is normal wear and tear . Tech who carried out report noticed none of these issues. Apparently it’s normal for sand to get past door seals into your car . Photo 1 : clearly marked for an arts on my new Mazda , 2 belly plate scraping, 3 rust just a small sample , 3 more scraping due to suspension sag . The findings were normal wear and tear including paint on drivers cill panel going back to bare metal with less than 4000 kms on it . Totally dissatisfied with Mazda a 50 k car and it’s rubbish . Have been given a Ford Ranger same model and as most will know nearly all components running gear is the same as Mazda however the Ranger has none of these issues the only issue I had was the rental company was going to report car as stolen as Mazda didn’t extend rental period after numerous attempts of me trying to contact them by phone , email , etc .I have only listed a few because they only allow feedback of so many words . If you are experiencing ongoing issues with your car please contact me as my matter is going to Consumer Affairs please email me at : [contact details removed]
Torque converter died at 89,000km
2012 BT50. Torque converter shredded itself at 89,000km and threw metal through the gearbox. Mazda service centre unable to diagnose. $10k fix either complete gearbox rebuild or new unit. Mazda Australia refused to assist, believing its reasonable that their gearboxes fail at 90,000km. Really surprised they don’t have more class actions against them.
Questions & Answers
How did Mazda Australia or the dealership resolve those issues? Did anyone successful get a refund on the grounds of major fault of the Australian consumer Law?
Unfortunately MAZDA Australia is dragging their feet.
I have a case manager who is less than helpful and have unfortunately needed to seek legal advice due to their lack of action.
MAZDA Australia have inspected the vehicle and I’ll include an extract of their email.
“We advise that the FTS completed an inspection of the vehicle which included a road test and no abnormalities were found during this inspection. The FTS did however record the following:
LHR seatbelt does not always retract properly. Recommend belt to be replaced.
Osram 60 Watt HB3 Bulbs fitted to High Beam headlamp, GE Brand 55 Watt H11 fitted to vehicle Low Beam headlamp. These are aftermarket headlamps with correct specification for vehicle, but they are not OEM fitment.”
I have contacted my local Dealership and have scheduled a full day with an out of town dealership for them to assist me as the local dealership is in my opinion doing little to nothing to assist or resolve the issue.
I have also recently had additional issues that were brought to the attention of my local dealership within the last week and were agreed to be an issue however, were dismissed a matter of minutes later being “normal operation” without a formal inspection taking place.
If you choose to buy a MAZDA, keep in mind what I have indicated when things go wrong.
Thanks for sharing.
Unfortunately I have already gone down that road of buying a Mazda. I'm currently dealing with multiple electronic failures that comes up randomly and sometimes causing power steering and other safety features to lose functionality while driving. I have asked for a refund last year, but they blamed it on a 3rd party dashcam. However since then, they have disconnected the dashcam but the issue still came back. I have asked for a full refund but I do not think I will get a straight answer that they have transferred the money to my bank account.
I have a 2014 Mazda CX-5 diesel AWD, I paid $942 for 4 new tyres at 60,000kms, had my car serviced today at 94,000kms and have been told the tyres are unroadworthy, how is that possible after 34,000 kms, I’m a female and take it very easy and mainly drive just around town. Has anybody else had to replace their tyres this often? Is this due to them not being rotated at every 10,000km service?
sounds like they are trying to make money out of you. Take your car elsewhere
I asked a 2015 Plate Mazda at Werribee Mazda. and in fact, they give me a 2014 made year and 2014 compliance certificate car. the 2015 plate was written on contract. I realised it after I drove the 2014 car for 2 years. It was my first car! what do I do? This evil car dealer.
Rebecca, I suppose that it's 'caveat emptor' in your case.
What did you mean when you said 'plate'. How they took it, deliberately or otherwise, your request for a certain dated plate could have been interpreted as being first registered in that year. There are many, if not all, cars - not just Mazda vehicles - sell well into the year after its build date, particularly if there has been no change in the model and sales are slow. It doesn't make them worse cars and shouldn't, in theory, bother a buyer when you decide to change yours - at least to buyers who know what they're doing.
When it comes to selling the car, Rebecca, anyone worth their salt will have done a bit of research on the car they desire to purchase. By doing that they will have found that a particular build date, say, week 50 of 2014 was no different to that built on say, week 20 of 2015, and thus concentrate on the condition of the vehicle. Anyone fancying buying a 2015 car that is identical to a 2014 car but is showing evidence of harsh usage and poor maintenance is just being silly.
Keep a record of your services and keep a log book. Any discerning buyer will be interested and swayed by those.
Don't worry, be happy.
Thank John for your time and explanation.
It's common some cars are 2014 built although 2015 compliance. It would be good note for yourself in the future that you ask specifically for a 2015 built vehicle.
In the event that you signed the original contract for a new car, you would notice it doesn't have any VIN number or Engine number along with built and compliance details.
It is always a good to ask if car is in stock or ETA of delivery. If the vehicle is in Australia request to have details up front before going into the dealer and signing delivery.
Also note if your purchasing a new vehicle generally first quarter of the year, you don't always get the same year built vehicle.
In the future if you were to sell/trade the car, of course the year of the vehicle contributes to the price and along with condition, maintaince etc...
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