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Mazda Dealers

Mazda Dealers

2.2 from 414 reviews · View Statistics
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Reviews

  • Product Quality
    2.5 (110)
  • Return Claim MadeYes (22) · No (95)
  • Customer Service
    2.2 (115)
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Mel
MelSydney, NSW
  • 2 reviews

Non-existent service, I am sorry I bought a Mazda

published
  • Thumbnail
Product Quality
1/5
Customer Service
1/5
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Mazda 2 Owner
Mazda 2 Owner
  • 2 reviews

Unacceptable Customer Service

published
Customer Service
1/5
Incentivised Review No
Store LocationBlacktown Mazda
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Leo
LeoSydney
  • 3 reviews

Shame on you Mazda Australia ...... CX-5 issues

published
Product Quality
1/5
Customer Service
1/5
Incentivised Review No
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michael
michael
  • 2 reviews
  • 3 likes

great car poor service

published
Product Quality
3/5
Customer Service
1/5
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Melissa
MelissaPerth, WA

Poor customer service from Mazda Australia

published

Extremely disappointed with customer service from Mazda Australia.
Refusing to fix faulty seat sensors in 18 month old Mazda CX9.
Brand new CX9 are being sold with the known default, do not buy a Mazda CX9!!!

Product Quality
1/5
Customer Service
1/5
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Ath
AthGreater Melbourne (Inner), VIC
  • 4 reviews
  • 1 like

Appalling After Service

published

If I could give a zero I would. Appalling service from Mazda Australia Head Office staff. Refusal to allow me to speak to senior representatives as they 'do not take calls'. As a consumer, MAZDA has a duty of care to follow through with any enquiries made after I have spent over $80,000 in cars. I will NEVER buy another car from this brand again. Pathetic conduct by MAZDA representatives who basically hide behind the phone REFUSING to provide ANY service.

Product Quality
1/5
Customer Service
1/5
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Doc
DocDarling Downs, QLD
  • 4 reviews
  • 2 likes
  • Verified

Dont Buy A MAZDA CAR

published

Mazda customer service is very poor. They don’t care about you. I have a 2019 Mazda3 that broke down due a to a faulty fuel pump. No notification from mazda whatsoever. I could’ve been in a major accident. Rang mazda roadside and they tell me policy has lapsed and I need to pay $300 to help me. They also tell me the company doesnt send renewal notices and it is not their duty to remind us. What a joke. I have already complained to ACCC. Buyers beware. They are very friendly when you buy but a nightmare when things go wrong. Google ACCC’s decision on mazda misleading customers.

Product Quality
1/5
Customer Service
1/5
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Peter.F
Peter.FPerth, WA
  • 2 reviews
  • 1 like

Worst customer service in the industry

published

Recently purchased a Mazda BT50 only to have the motor completely fail in outback Australia.
We have now been stranded in Kalgoorlie for a week without any assistance from Mazda.
We have rung Customer service numerous times without any resolution as to what we do know.
The vehicle is less than 12 months old and has only travelled 45000 kilometres.
Mazda has not offered a hire car or any assistance at all.

Product Quality
1/5
Customer Service
1/5
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RachelEmma
RachelEmmaSydney Surrounds, NSW
  • 7 reviews
  • 3 likes
  • Verified

Faulty Fuel Pump Re-call- 93k recalled.

published
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Product Quality
1/5
Customer Service
1/5
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Billie R.
Billie R.Darling Downs, QLD

This is a dud CX5. Sorry I bought it.

published

I have had nothing but issues with my new CX5. The fuel consumption is way off, it states the fuel consumption is 13.9 litres per 100 klms, had it service and computer updates at the service and now the stereo does not play the USBs as soon as you start the car it goes to repeat. I have tried 5 new USBs in it and they all do the same. NOT HAPPY WITH THE NEW CX5 wish I had not upgraded my car.

Incentivised Review No
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Anita
AnitaGreater Melbourne (Inner), VIC
  • 5 reviews

After sales product awareness - dashcam

published
Incentivised Review No
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Zara N.
Zara N.Southwest, VIC

the worst experience with a car

published

I have a brand new 2021 Mazda 3. I was driving 35 km/h and all of the sudden the tyre was broken from the axel part. This accident at higher speed could resulted in death or serious injury.
beside that this car have annoying alarms which pops up from nowhere without any sense. The sudden break alarm in a very normal driving situation is horrible.

Product Quality
1/5
Customer Service
1/5
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Isaac
Isaac
  • 2 reviews
  • 1 like

2021 Mazda BT50 horrible purchase process

published
Product Quality
1/5
Customer Service
1/5
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Terri
Terri
  • 2 reviews
  • 2 likes

Appalling behaviour from Berwick Mazda

published
Product Quality
1/5
Customer Service
1/5
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pilot537780
pilot537780Perth, WA

Misleading sales tactics - I will not be back!

published
Customer Service
1/5
Incentivised Review No
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Questions & Answers

Stan
Stanasked

How did Mazda Australia or the dealership resolve those issues? Did anyone successful get a refund on the grounds of major fault of the Australian consumer Law?

2 answers
Brad W
Brad W
Stan
Stan
Maria
Mariaasked

I have a 2014 Mazda CX-5 diesel AWD, I paid $942 for 4 new tyres at 60,000kms, had my car serviced today at 94,000kms and have been told the tyres are unroadworthy, how is that possible after 34,000 kms, I’m a female and take it very easy and mainly drive just around town. Has anybody else had to replace their tyres this often? Is this due to them not being rotated at every 10,000km service?

1 answer
ben dover
ben dover

sounds like they are trying to make money out of you. Take your car elsewhere

Micky Myki
Micky Mykiasked

I asked a 2015 Plate Mazda at Werribee Mazda. and in fact, they give me a 2014 made year and 2014 compliance certificate car. the 2015 plate was written on contract. I realised it after I drove the 2014 car for 2 years. It was my first car! what do I do? This evil car dealer.

9 answers
John Belshaw
John Belshaw
Micky Myki
Micky Myki

Thank John for your time and explanation.

Victor
Victor
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