Reviewer Photos & Videos
Cars great, customer service terrible
Cars are great but if do have an issue don’t expect help from your franchise dealer (yes all Mazda dealers are franchises) Mazda Australia just as bad will give you the run around and stress before give up and just pay another mechanic to fix well knowing that it is covered under warranty. Mazda Australia have the worst customer service ever, my vehicle BT50 is actually banned from local stealership because it was modified from factory, that refuse to touch my car unless it’s a recall (safety issue), because guaranteed to be paid back by Mazda ...Australia. I will only keep my cars now until warranty runs out, then go into more debt upfront to buy new again as gives some satisfaction of if not willing to look after customer during warranty, what happens outside.
Westend Mazda and Mazda Australia
Brand new CX9 and aircon is broken:
today, l bought a brand new CX9 that was advertised as used due to a minor hail damage which they did declare.
However, what they didn't declare is a non functioning aircon. The salesman did his job and sold the car, he couldn't care less when I went back 90 minutes after brand new car delivery with a broken aircon. What's even made things much worse is his boss called [name removed]. He was non apologetic, dismissive and frustrating. He offered nothing but "I don't know what is wrong with it, speak to the s...
Toowong Mazda in particular.
Two weeks ago I visited Toowong Mazda but made an appointment with a particular salesperson a few days in advance. When I got there, he was not available as was going to be with a customer for quite some time. So immediately I was not impressed. However, another salesperson came to my assistance and I testdrove the car on my own as he was dealing with someone else too. I was fine with that, although he was not there to talk about features. When I got back I told him I wished to get a price as ready to order but looking at one other brand also ...that day. I told him what my budget was and what colours I did NOT want. He came back fairly quickly and advised me my budget was unrealistic, not to me it wasn't! Also, he told me the only colours available anywhere were the two of three I did not want. Clearly this was a lie as I could find suitable colours elsewhere with my simple searching facilities. So clearly the dealer games had started. He also asked what if I can get you into a car for X dollars in the colours I did not want. I said an emphatic no and was again told my budget was unrealistic. At no point did they counter my figure or give me an actual price. Even though they had checked my trade in, I asked politely for my keys and left and said you can contact me if you wish. They did not. I since emailed them to come back with a realistic price and I have not heard back, despite a promise to the contrary. This company almost put me off Mazda altogether. Meanwhile, I got other quotes elsewhere and will have my new car next week, considerably less than the hypothetical figure Mazda Toowong did not confirm or counter. What's more I got it in a colour that was not one of the colours I did not want.
The digital system of models cx5 dose not work and they never change it for you, the guarantee is a fake advertisement. Two times I tried to fix the digital system and asked them to change it because my car was on guaranty but they just update the system and I never could used the official guaranty. do not buy Mazda at all!
The car sells itself
I think at a great dealership there is no one person or personality that should stand out.Thats how it is at Caboolture Mazda.It wouldn't matter who sold us the last three cars in fact different sales people.They operate as a highly professional Team a reliable honest company and I would and do recommend this company every time.How cool to have an amazing car to drive around in reliable safe and economical.
Darwin Mazda - Used vehicles - Think before you go
Although I bought a used vehicle from this dealership, only because I could not find that car anywhere else in Darwin, I found the staff very rude and non-courteous. Also the car I bought was missing a headrest that I did not pick when I was buying (my bad). I asked the dealership about it and they denied. I asked for the photos and those were not provided. Dodgy.
Artarmon Mazda Fabulous
I have now bought 3 new cars from this dealership & can't recommend them enough. Suggest you contact Sales Consultant Michael Chuan who is pleasant, professional & commercial. No hard sell approach just simple customer care & assistance. Congratulations Artarmon Mazda - keep it up!
- Verified customer
Unrivalled Customer Care and Support
Some months ago my wife and I purchased a Mazda Astina 2019 Hatch from Bayswater Mazda.
Unfortunately the vehicle suffered electrical problems and was returned for repairs under warranty and a loan car of similar model was provided.
Realizing our predicament and after detailed investigation the dealer principal himself made representations on our behalf to Mazda Australia who offered a full refund. It was this gesture of total customer service and support by the dealership that we had no hesitation of using our refund to purchase another ident...
Springwood mazda terrible service
The Springwood mazda is the worst mazda I’ve ever been to! Terrible customer service, when you have an issue they get all defensive and become rude and passive aggressive. This has been my experience when my car wasn’t cleaned, I told them that other Mazda’s clean cars and that my partners had his car for 7+ years and they clean it every time at Toowong mazda, compared to my car that is brand new! Instead of saying they will clean it next time they got defensive and cancelled my extended warranty because I said I’m going to Toowong next time. T...his has also happened to my mum with her brand new car, the gentleman that served her every time was extremely rude & would ignore any issues we expressed. This also happened to my friend, when her car had an issue days after spending $1000+ to fix her car she took it back as there was another issue. They got all defensive and were rude, insisting that it isn’t their fault when she never even said it was their fault at all. I have though, had the best every experience at Toowong mazda. If you want to get your car service 100000% go to Toowong mazda. Much better customer service, car service is great every time and they always clean your car when servicing.
Mazda Roadside Assistance
My Roadside assistance expired in December 2019. No renewal was sent to me. This was confirmed by Mazda. I rang when I realised to renew my membership. I spoke to four different people and was on the phone 21 minutes. I still don't understand why.
- Verified customer
Sutherland Mazda Kirrawee
In June 2019 I purchased a Nissan Murano from Sutherland Mazda Kirrawee NSW. As I live over 8 hours away everything was done over phone and email and the car was picked up on a truck and delivered to me.
When the car arrived the truck driver had to jump start the car to even get it off the truck, this was not a great start for me. Had I of picked it up in person I assure you I wouldn’t have bought the car without the battery being replaced.
Ended up purchasing a new battery, obviously.
I also had Sutherland Mazda install DVD players and do wi...
Wanna add value ... think harder
Copying features from other European Car manufacturers is not called innovation and is very poor for a Japanese originator. This seems to be a trend with at least a couple of car brands I have noticed. They copy an idea from another dealer and charge an arm and a leg .... calling it cutting technology. You need to think harder to add real value.
I'd rate 0 stars if I could
On their website, Tweed Coast Mazda state they “go above and beyond to ensure that our clients are always happy" and “Our team is genuinely interested in making sure that you are more than satisfied with your pre-loved vehicle from the time of purchase and after".
However my experience has been that if you want to be pressured into buying a car which hasn’t been checked properly and then treated as if you don’t exist, by all means deal with Tweed Coast Mazda. Otherwise avoid them at all costs.
I purchased a used vehicle from them in Decemb...er 2019 and during the process felt considerable pressure from the salesman and wasn’t told until after I’d signed that there was no cooling off period. When I went to pick up the car, I was unable to drive it away because the instrument cluster was so splattered that it was unreadable. This was rectified the next day, however it amazes me that no one had noticed this when doing a final check of the car (it wasn’t like this when I had a test drive) Next issue was that the key battery was flat. I had identified this on my test drive and had been assured that the battery had been replaced. Obviously this didn’t happen as a few days after getting the car I was left stranded because the key did not have enough battery power to open the door.
Hopeless. In every sense of the word.
Never do anything they say they will do. Dealer misrepresented themselves and what they’re selling. Mazda Australia trying to contact them and get a resolution- Don’t even bother. After 4 phone calls with promises of calls back I still haven’t received on. I have to keep contacted them. Still no results.
Excellent service from Ringwood Mazda Victoria
So grateful to Ringwood (Vic) Mazda this morning when I turned up without an appointment concerned about engine light being on from time to time. Alison King in the Service Dept immediately took my car to a technician who spent 30 minutes carrying out diagnostic checks. The service manager provided me with a detailed account of why the light was one from time to time, apparently very normal. There was no cost for this check up. So appreciative for the peace of mind, prompt response and excellent service. Could not recommend this dealership enough. A BIG THANK YOU from Jan
a large sign out the front of Mornington Madza said SALE, so i went in to get a price. the car i wanted was CX5 Touring with a recommended retail price of $43,740 but they told me it was $44,000. i hate to think of the price they would charge if it wasn't on sale. at no time did they try to make a deal.
Mazda 3, hatch still off the road for 8 weeks
My daughter's new Mazda 3 was bought at Toowong Mazda April 2019. 8 weeks prior to xmas after parking up the vehicle it would not start. Leaving the car stationary briefly it started again. 2 days later upon moving from a stationary position at a busy intersection the vehicle just stopped in the middle of longs road. Since then the vehicle has been at the dealership and the fault remains in the vehicle. Mazda Australia are involved and my recent calls have not been returned. It is one thing to give my daughter a replacement vehicle to drive whi...lst the fault is assessed but it is another thing how long must a customer wait for a fault to be rectified. From a risk prospective is it not time to say let's just replace the vehicle with another car.
I am very dissapointed with your diagnosis of contamination on my car bonnet paintwork and not covering my paintwork I find it interesting that I have no issues of paint peel on any other areas of my car and the first paint peel started within 6 months of purchasing the car
City Mazda Melbourne CBD
Avoid this company if you can, it has been annually without fail a hassle with them.
I have been having issue after issue with City Mazda ever since I signed the contract to buy the car,
1. from wrongly captured details (more than once).
2. To problems with sales staff affecting my delivery
3. To Delivery issues.
4. Yearly servicing issues (no reminder because of wrongly captured details more than once!).
5. Promises to rectify servicing issues which were not fixed.
Questions & Answers
How did Mazda Australia or the dealership resolve those issues? Did anyone successful get a refund on the grounds of major fault of the Australian consumer Law?
Unfortunately MAZDA Australia is dragging their feet.
I have a case manager who is less than helpful and have unfortunately needed to seek legal advice due to their lack of action.
MAZDA Australia have inspected the vehicle and I’ll include an extract of their email.
“We advise that the FTS completed an inspection of the vehicle which included a road test and no abnormalities were found during this inspection. The FTS did however record the following:
LHR seatbelt does not always retract properly. Recommend belt to be replaced.
Osram 60 Watt HB3 Bulbs fitted to High Beam headlamp, GE Brand 55 Watt H11 fitted to vehicle Low Beam headlamp. These are aftermarket headlamps with correct specification for vehicle, but they are not OEM fitment.”
I have contacted my local Dealership and have scheduled a full day with an out of town dealership for them to assist me as the local dealership is in my opinion doing little to nothing to assist or resolve the issue.
I have also recently had additional issues that were brought to the attention of my local dealership within the last week and were agreed to be an issue however, were dismissed a matter of minutes later being “normal operation” without a formal inspection taking place.
If you choose to buy a MAZDA, keep in mind what I have indicated when things go wrong.
Thanks for sharing.
Unfortunately I have already gone down that road of buying a Mazda. I'm currently dealing with multiple electronic failures that comes up randomly and sometimes causing power steering and other safety features to lose functionality while driving. I have asked for a refund last year, but they blamed it on a 3rd party dashcam. However since then, they have disconnected the dashcam but the issue still came back. I have asked for a full refund but I do not think I will get a straight answer that they have transferred the money to my bank account.
I have a 2014 Mazda CX-5 diesel AWD, I paid $942 for 4 new tyres at 60,000kms, had my car serviced today at 94,000kms and have been told the tyres are unroadworthy, how is that possible after 34,000 kms, I’m a female and take it very easy and mainly drive just around town. Has anybody else had to replace their tyres this often? Is this due to them not being rotated at every 10,000km service?
I asked a 2015 Plate Mazda at Werribee Mazda. and in fact, they give me a 2014 made year and 2014 compliance certificate car. the 2015 plate was written on contract. I realised it after I drove the 2014 car for 2 years. It was my first car! what do I do? This evil car dealer.
Rebecca, I suppose that it's 'caveat emptor' in your case.
What did you mean when you said 'plate'. How they took it, deliberately or otherwise, your request for a certain dated plate could have been interpreted as being first registered in that year. There are many, if not all, cars - not just Mazda vehicles - sell well into the year after its build date, particularly if there has been no change in the model and sales are slow. It doesn't make them worse cars and shouldn't, in theory, bother a buyer when you decide to change yours - at least to buyers who know what they're doing.
When it comes to selling the car, Rebecca, anyone worth their salt will have done a bit of research on the car they desire to purchase. By doing that they will have found that a particular build date, say, week 50 of 2014 was no different to that built on say, week 20 of 2015, and thus concentrate on the condition of the vehicle. Anyone fancying buying a 2015 car that is identical to a 2014 car but is showing evidence of harsh usage and poor maintenance is just being silly.
Keep a record of your services and keep a log book. Any discerning buyer will be interested and swayed by those.
Don't worry, be happy.
It's common some cars are 2014 built although 2015 compliance. It would be good note for yourself in the future that you ask specifically for a 2015 built vehicle.
In the event that you signed the original contract for a new car, you would notice it doesn't have any VIN number or Engine number along with built and compliance details.
It is always a good to ask if car is in stock or ETA of delivery. If the vehicle is in Australia request to have details up front before going into the dealer and signing delivery.
Also note if your purchasing a new vehicle generally first quarter of the year, you don't always get the same year built vehicle.
In the future if you were to sell/trade the car, of course the year of the vehicle contributes to the price and along with condition, maintaince etc...
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