Had my Mazda serviced at Gosford Mazda Service Centre. Took it for a drive to Sydney and back, got home and heard this strange ticking noise in the engine. Took it back to Gosford Mazda Service Centre with my daughter to ask them about it. Old woman came out got in the car started it up and the fobbed us off, telling us Oh! engines make this noise… Read more
and lifters makes that noise then starts telling us about her daughter all have Mazdas, how good they are. So nothing. Took the the car to another Mazda service centre told them about it. They said it was shame full for them to treat me like take. Anyway to make a long story short. Mazda is replacing the engine. Thank you Mazda Australia. Hopefully the people at Gosford Mazda Service Centre are replaced by professionals. My daughter also has a Mazda which wont be serviced by them either. So get your car serviced by another Mazda Service Centre. Love your Mazda.
**Thinking of buying a car from City Mazda Melbourne ? Read this first.** _________ I bought a used Mazda CX-9 from City Mazda in April. Nearly six months later, they still had not completed the registration transfer. I repeatedly followed up. When City Mazda told me the original roadworthy certificate had expired, I brought the car back for… Read more
another inspection in June. I was then assured the transfer was being processed. After VicRoads warned that my registration could be suspended, I contacted City Mazda again and brought the car back for yet another inspection. Today, I received a final warning from VicRoads saying the roadworthy certificate is still outstanding.
This has cost me considerable time and effort, and I am still left dealing with the risk to my registration. I have kept the VicRoads letters and my messages to City Mazda documenting the timeline. Based on my experience, I strongly advise anyone considering buying a car here to think again. A dealer should be able to complete the registration transfer and follow through when a customer repeatedly raises a problem.
Appalling service from Atarmon Mazda. We have been lied to, belittled & gaslit. They refuse to acknowledge any problems & then hold your car ransom unless you pay in full. Even when no services have been provided. They then try to flip it back onto the customer….they were aggressive & truly awful.
Reviews with attachments
Engine piston slap problems – Car purchased at 5000 km. Slight engine rattle in piston slap cold under acceleration from then and has progressively worsened and now is extreme. Vehicle well serviced by mechanic. Car done 97000 km now. Car is 2014 model Mazda 2. Checked with consumer protection told to take to a Mazda dealer for diagnostic. I did this $220 and was told the… Read more
noise is normal. Asked for out of warranty claim to be looked into.. This denied by the dealer and Mazda call line. This engine should do 250000 km without problems.I am discussed with this. Record noise attached. Is there any other consumers that have had a similar experience? I am assuming must be a piston problem with these engines.
Just a quick heads-up for any Mazda owner whose car’s battery goes flat within the warranty period: DO NOT take it to the dealership for replacement under warranty. They will use any and every excuse to deny your claim. Instead, phone Mazda Roadside Assist or your local RAC if you’re still a member. The RAC replaced my car’s battery under warranty… Read more
after the Mazda dealership wouldn’t.
The RAC (contracted in WA through Mazda Roadside Assist) diagnosed a flat battery in my 2023 CX-3 and offered to replace it on the spot under warranty as authorised by Mazda Australia. Foolishly, I thought this was too good to be true and phoned my local Mazda dealership to check if the battery was covered under the warranty. Yes, I was told, it was covered up to 36 months but no, do not let the RAC replace it as it must be replaced with an OEM battery.
Off I went to my local servicing dealership and, after 45 minutes, the car was returned to me with a printout showing that, according to the Mazda testing device, the battery was good and passed inspection. I was also told by the technician that testing had shown that the engine had been left on for 20 minutes which drained the battery, although he couldn’t show me that result or say when it had happened. So it was MY FAULT that the battery was flat, and they weren’t going to replace it.
I was quite stunned by this pushback which was absolute rubbish, but got nowhere arguing the case with the technician and the service advisor. I was told to call Mazda Roadside Assist if the battery went flat again, but they were sure that it wouldn’t because there was nothing wrong with the battery – and, of course, I had caused the problem.
The next day was Groundhog Day. Tried to start the car. Wouldn’t start. Phoned Mazda Roadside Assist. RAC came out yet again. Different technician. Tested the battery. Confirmed it was flat. Technician said Mazda Australia had authorised it to be replaced under warranty. I asked him to go ahead. My car has started perfectly since then.
Interestingly, on hearing the story of what had happened the previous day, the technician told me that the drive to the dealership would have recharged the battery enough to make it look like it was okay on the Mazda testing device, but that their technician should have known that before coming up with an unfounded reason to deny my warranty claim. I don’t even know if it was my car’s battery that was tested by the dealership service department as I wasn’t there watching.
This experience, although for a minor item, has left a sour taste in my mouth. Two different RAC technicians find a battery flat on testing, but the dealership doesn’t. What does that say about Mazda dealerships trying to wriggle out of warranty claims? I can only hope that nothing major goes wrong with my car in its final two years of being under warranty as I now have no confidence that a warranty claim will be honoured without a fight. Reading other reviewers' experiences with Mazda dealerships has been a real eye opener too.
I am extremely disappointed with both Mazda Australia and Mazda Melville Service. After several months of follow-ups, stress, delays, and absolutely no accountability, the only thing I received was a repair invoice for over AUD $26,000 — for a car that is worth around AUD $20,000. This is beyond unreasonable. Mazda Melville Service keeps saying… Read more
they are “just a franchise business” and take no real responsibility. Mazda Australia also refuses to help and simply says it is not their problem. The customer is left completely abandoned between the dealer and the manufacturer.
The most frustrating part is the complete lack of after-sales support. Once they sell the car, it feels like nobody cares anymore. No ownership, no proper customer care, and no willingness to resolve serious issues fairly.
I strongly encourage anyone considering buying a Mazda in Australia to first read the large number of customer complaints and consumer reviews online before making a decision.
My experience with Mazda has been one of the worst customer service experiences I have ever had in Australia.
DO NOT TRUST MAZDA AUSTRALIA OR GOSFORD MAZDA SERVICE. After being a loyal Mazda customer for over 10 YEARS, I can now confidently say that Mazda has one of the WORST customer service experiences you can get for your car. My 2023 Mazda CX-60 was damaged by Mazda Gosford Service on the driver’s side near the door and the body above the tyre. This… Read more
damage did not exist before they took my car.
At the beginning, they acknowledged the issue and PROMISED to fix it. Based on that promise, I gave them more than FOUR MONTHS to resolve it properly. Instead, I received:
Endless delays
Excuses
Ignored follow-ups
And finally — a complete refusal to take responsibility
After months of false promises, they changed their story and walked away.
Even worse, they have video footage from when my car left their workshop, but that video mysteriously does not reflect the damage properly, even though they are fully aware the issue was caused while the car was in their care. This raises serious concerns about transparency and honesty.
I escalated the matter to Mazda Australia Head Office, expecting real support after 10 years of loyalty. Instead, Mazda Australia pushed me straight back to the same dealership that caused the damage and lied to me. No investigation. No protection. No accountability.
So I ask — what is the point of Mazda Australia if they refuse to step in when their authorised service centre damages customer vehicles?
This has caused me:
Serious stress
Massive time loss
Financial damage
And complete loss of trust in the Mazda brand
Do NOT leave your car with Mazda Gosford Service — they can easily damage your vehicle and walk away from responsibility. Do NOT expect Mazda Australia to protect you — even after 10 years as a loyal customer.
I will never buy another Mazda again, and I will make sure everyone I know is warned about this experience.
BT-50 Warranty Denied – Serious Electrical & Transmission Faults Bought my Mazda BT-50 new from Melville Mazda in June 2022, with ARB accessories fitted by the dealership. Since mid-2023, the vehicle has had severe electrical faults – ABS, ELK, front camera, cruise control and power steering failing intermittently, especially in cold weather.… Read more
Power loss while accelerating was dangerous.
Now the transmission is failing – extremely difficult to shift into 2nd gear from cold. Mazda replaced the transmission oil, but the issue persists. I’ve lost 21 days of work time due to these issues and more than $20,000 in business revenue. This makes the vehicle unsaleable ...
Mazda and Melville Mazda refuse to honour the warranty (5 years). They blame a supposed broken wire in a harness near the ARB tank — which they installed prior to delivery. Melville Mazda quoted me over $3,000 for a harness replacement and forced me to pay $1,700 just to retrieve my vehicle.
The vehicle is now unsaleable due to the ongoing faults especially failing transmission. I would strongly caution others before buying from Melville Mazda. They do not stand behind their vehicles when problems arise.
Latest follow-ups
Purchase a brand-new Mazda CX 60 its 2 years old now but the Mazda Service Team has still not been able to resolve my camera issues. Almost 3-4… Read more
times in a week my camera just does not work (photos attached). I completed 2 servicing with Mazda, the second servicing was $651 completed on 6.08.25 still the issue is unresolved. Paid almost 90k for the car but don't have a camera working perfectly, as a result while parking at a first-floor level at shopping centre, there was a pavement and due to the steep, I tried to put the camera on but same issue it did not work and my wheel hit the pavement costing damage to the car.
Follow-up · No Damage cost received, Service team had no idea what's wrong and updated the software twice but the problem still persists.
Follow-up · After waiting for years today 24th August 2026 Caroline Spring Mazda has given me a loan car and they will diagnose the issue. I have just asked for the camera replacement and not a software upgrade which is not working. I was one of the first 10… Read more
Very very very bad experience, at the beginning, my bt50 went in to limp mode with wire burnt smell, after that I choose to went to Burwood mazda due to their good reviews. After their repairs, diagnose, replaced bcm and pcm. Cost me $7500. They… Read more
said it is good to go. So I come to pickup with happy face, But after drive 15 minutes the way back home, it burnt again and limp mode again, luck This did not happen on the free way. After that they denied everything against their work. There is no responsibility from Burwood Mazda, their manager claimed. So I have to go to Victoria consumer affairs and a lot of headaches provided by Burwood Mazda. Like arrangements of towing trucks paid by myself, a lot of extra work. They just care about their profits, customer like me is not priority, even I have paid $7500. So it ends where it starts now. The only difference is $7500 is in their pocket now. I do not know I could win or not this time, but Love to share my stories to the future customers of Burwood Mazda.
Follow-up · They still think it was not their fault and responsibility, no refund and communication since I tow my Ute away, I will go to Vcat next after gathering all proof.
Who is the person running that place – I have taken my Mazda cx3 for the first service to Mazda Southport hoping this time will wash my car as with my Mazda2 they never washed my car on the last 3 services. I was told the car will be ready within 1 1/2 hour so I decided to wait for the… Read more
car , after 21/2 hour the car was ready when I collected it they hadn’t wash it so I asked to be washed … I continue waiting after after half an hour I asked for the car they told me wasn’t ready … waited another 1/2 an hour and asked for the car …. They told me they lost the keys…. After waiting again I asked my son to leave his work and go to my house to get the spare keys …. Well they found the keys when my son was 5 minutes away .. I still have to wait again because they had to wash the car …. Never ever I will go back there … it seems there is nobody in charge of the place the person that attended me was a new worker that showed to be quite busy. Very different experience I had in Mount Gravatt Mazda very profesional and helpful that is where I bought the car
Follow-up · I am not taking my car to Mazda Southport anymore, now is being serviced by Mazda Robina and they have been excellent
Positive reviews
I picked up Mazda 2025 CX5 Maxx Sport from the Blacktown’s Mazda dealership.The first time when I visited , I had the pleasure of meeting Harish. He was very helpful in introducing me to different cars and understanding exactly what I was looking for. At that time, they didn’t have the Mazda CX-5 model I wanted in stock, so I asked Harish to… Read more
contact me if one matches my requirements and budget became available.
Around a month and a half later,Harish contacted me and introduced me to one of his colleagues, Jason, who helped me further. Although I was offered some newer and higher-spec models, with their help, I was eventually able to purchase the model higher and it was a little more than my budget.
A special thank you to Mark, the Mazda manager, for his assistance and support. I would also like to thank Joshua for providing helpful information about the finance options and assisting me with organising the insurance for my car.
Overall, the whole team was incredibly helpful, professional, and supportive throughout the entire process. I truly appreciate everyone’s help and would highly recommend this team to anyone looking to purchase a car. Thank you all!
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A huge thank you to Mina and Ivan at Mazda Rockdale! After experiencing some initial issues with my remote key, Mina (the manager) contacted me directly this morning to resolve it. Mina went the extra mile by sending Ivan to my home, and he fixed the key perfectly. I am so pleased with this quick and excellent outcome. Phenomenal customer care from Mina and Ivan! Show details
Thank you Cannington Mazda, especially Adel for your professional service. The buying experience was smooth and pleasurable. Thank you Lidia B Show details · 1
Negative reviews
I recently had a very frustrating experience with Bayswater Mazda regarding my Mazda CX-5. I took my car in for a separate issue on December 13, 2023, but what really concerns me is that they didn’t address a known safety recall for a faulty coolant bypass pipe that could lead to serious engine problems. I’ve learned that this recall was published… Read more
by the ACCC back in October 2019, yet my car was returned to me without any replacement of that critical part.
Fast forward a year, my engine failed due to that very part being neglected. I was hopeful that Bayswater Mazda would step up and help resolve the situation, but instead, I was met with indifference. After reaching out multiple times, I found myself ignored, with no replies to my calls or emails.
When I sought advice from Consumer Protection WA, they confirmed they had contacted Bayswater Mazda on my behalf. Unfortunately, there were still communication issues, and Bayswater Mazda denied receiving any of their messages. It’s honestly disheartening to feel like my concerns are being brushed aside, especially when it relates to the safety and functionality of my vehicle.
I expected better service from a dealership, especially given the seriousness of the situation. It’s hard to recommend Bayswater Mazda when my experience has been filled with frustration and a lack of accountability. I really hope they can improve their communication and that Mazda as a trusted brand, take responsibility for crucial safety issues in the future.
⭐ 1 Star (Deeply Disappointing Experience – Brand new Mazda CX-5 Akera) My experience with Mazda Riverland (Berri) over a period of 18 months has been extremely frustrating and time-consuming. I attended numerous appointments to address ongoing issues with my vehicle, yet despite repeated visits, the problem remains unresolved. What I found most… Read more
concerning was the lack of clear diagnosis and consistent communication. Over this extended period, I was not provided with a definitive explanation of the issue or a reliable path to resolution.
Some of the interactions were also disappointing. On several occasions, I received suggestions that felt dismissive rather than helpful, such as whether the issue could be related to how the car was washed or whether basic functions like the A/C had been used correctly. This did not reflect the level of professional engagement I expected.
As a customer, I rely on the dealership’s technical expertise to properly assess and resolve issues. In this case, I did not feel confident that the concerns raised were thoroughly investigated or clearly explained.
I was also advised at one point to consider trading in the vehicle, despite the issue remaining unresolved and the car still being under warranty. This was difficult to understand given the circumstances.
After 18 months, I am left without a resolution. I have maintained full-service records and documentation of all visits throughout this process.
Overall, this experience has been disappointing. I would expect a higher standard of technical diagnosis, communication, and customer care from an authorised dealership.
Based on this experience, I would not feel confident returning for further service.
I had my Mazda CX9 serviced at Mazda Macathur for the last three years. When I checked the invoice for this year I found they used semi synthetic oil not full synthetic oil. As far as I know semi synthetic oil is recommended for 6 months service interval. They kept my car for 12 months service interval. When I contacted the dealer who advised they… Read more
even used the mineral oil for last two years. I also found out they used different brand oil and different grade. If you service your car in Mazda you’d better be mindful what oil they will put into your car.
Recent reviews
Manager not available or "indisposed of", hence had to put feedback online. This might be a long one as it has been going on for a few months. I have been going to Wyong Mazda for servicing my car since 2024 now. Usually the service is very good. In… Read more
mid 2024 the trim from the roof of my car came out, so went to show them. The car was still under warranty so it was replaced, was told was a quick 10 min job. The trim again came off 7/12/2025 while driving along Pacific Highway. Took my car to Mazda where I was told that I will have to pay for it as there is no warranty on "warranty" job. My point is how can a trim come out within 18 months of getting replaced. I know it was a warranty, so was it not done properly then? I haven`t known/experienced of anyone`s car roof trim coming off just like that! Initially was told to contact the dealership where I purchased the vehicle as the may have "room" to have it replaced. Anyway after few phone calls to Mazda Australia and the service at Wyong Mazda, they agreed to replace it free of cost. I was also told the clip from left side passenger door had been broken and can be fixed but will cost. They took pictures and said they will order it. This was mid Dec/25. I was told it was under back order and will take time to arrive. I waited patiently till Feb/2026 and sent my husband to find out when it was coming and was told the parts was not even ordered. Finally the parts was ordered and arrived in March/2026 and the car was booked for servicing as well as to have the trim and the clip on the door fixed last Friday(24/04/2026). I went to pick the car up and was told the clip that locks the roof trim has not been ordered and I will need to bring the car a week later and get it fixed. The consultant was very nice and even said they can get someone to pick the car up and drop the car off at my house as well, which I declined. I mentioned again the door clip and the service consultant took photos AGAIN and told me it will be fixed today. Went to drop the car off and was told that they haven`t booked my vehicle and they are fully booked!! I said that I didn`t book today but was TOLD by them to bring the car today to have the trim fitted which should have been done a week ago!! The consultant spoke to the manager and they agreed to get it done. I messaged the consultant to remind him the clip on the door had to be fixed as well as planned and I was told that it will cost $20 and the parts have not been ordered IN SPITE OF mentioning this and agreeing to pay for this many times!!! I wanted to give the manager a feedback, but the manager didn`t want to come and talk to me. Now, had I bought the car in the same dealership, would they have treated me this way? It may sound like I am whinging here but I was ushered out of the service like I was being avoided. I voiced my concerns to the consultant about having many issues with the car, having to change the seats twice and now the trim coming off and was just brushed off!! I then said maybe Mazda may not be my next car and he showed me the parking lot and said there are lots of Mazdas in the lot there. Does it mean they are not worried about losing a customer??? I am told the part is ordered, will I be notified when it arrives??? I am very disappointed by the customer service and especially the manager!! You need to do better Mazda!!
Follow-up · Don’t know what caused the trim to detach in 1.5 yrs. Good question. After being told rudely that car was not booked and could not repair, pointed out that I was TOLD to bring the car in the next week, and was not asked yo book it in, repair was completed. The left passenger door clip was still not replaced, in spite of agreeing to pay for it and… Read more
I am submitting this review as a formal complaint regarding a serious lack of duty of care and service negligence experienced at Mazda Aspley in QLD, and the equally disappointing response from Mazda Australia. During my recent 3rd-year scheduled service at another Mazda dealership, the service team identified that Mazda Aspley had incorrectly… Read more
performed a 1st-year service at my 2nd-year visit. As a result, mandatory maintenance — specifically brake fluid replacement — was not carried out at the required interval.
Brake fluid replacement is a critical safety requirement. Failing to perform this service left my vehicle operating with degraded brake fluid beyond the manufacturer’s recommended timeframe, which is unacceptable.
When I contacted Mazda Aspley, they acknowledged the mistake in their records. However:
There was no apology for the oversight or acknowledgment of the safety implications.
The response was dismissive — I was told that since I hadn’t been charged previously, I could simply book and pay for the brake fluid replacement now.
This demonstrates a complete lack of accountability.
I escalated the matter to Mazda Australia expecting a proper review and response. Unfortunately, I have received no reply at all. The lack of communication and failure to address a legitimate safety concern reflects poorly not only on the dealership but on the brand as a whole.
Customers trust authorized dealerships and the national distributor to uphold manufacturer standards, ensure vehicle safety, and stand behind their service network. In this case, both have failed to meet that expectation.
This experience has completely undermined my confidence in the brand.
Regarding Berwick Mazda Victoria - all good till they sell a car. Brand new car came without a logbook , informed them, took the car in for the service, they said they'll provide one yet they didn't. Second service today, asked them about the logbook again ... ''If you didn't get one ... you may have to buy one, it's $80... Oh, I'll see what I can… Read more
do ''. ... Really ??? ... Might as well service it elsewhere then, Berwick Mazda. There would be more to say but I may leave it for later.
I have bought many Mazda cars from Cannington Mazda. They are reliable and good quality and really suit me when they perform the best. The service team take a good care of the cars too. Every service is transparent and price is affordable. Teams from JOVY uniforms. Show details
Follow-up · the sound systems is one of the best. you can have cinematic experience in your car when you wait. the after sales team is strong and reliable. I have Mazda 2 Neo , CX7 , CX-5 and CX-8 before. all are good car without any major problem. might be a lot not powerful if you want to tow a caravan.
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I was looking for a new car and considering a Mazda CX60 (to replace my aging Prado). My assigned sales dealer Sonny Raphael made the process of considering a new car purchase easy and was extremely knowledgeable and very helpful with good advice. I really enjoyed the process - Sonny provided options for me to consider and did what he could to… Read more
help me with the decision. In the end, I decided not to go with the Mazda but would have no hesitation in recommending Cannington Mazda and Sonny for their excellent customer service.
I recently purchased a new Mazda CX 3 from Gosford Mazda. Unfortunately the Mazda Navigation system is defective. When I notified Gosford Mazda of the issue I was met with silence. I received no response to my emails and calls to the Sales Manager and/or sales person and Sales Administrator . When I was finally able to speak to the sales person… Read more
who sold me the car he was dismissive and contemptuous of my concerns. As far as he was concerned the matter was one for the Service Centre to deal with of which I am fully aware of yet he also seemed to have no issue with the multiple occasions my emails and phone calls had been ignored. As a result I made contact with the Dealer Principal in an attempt to progress my concerns. Whilst communication has improved via the Dealer Principal the problem with the navigation system has yet to be fixed.
The Gosford Service Centre has done its best to try and rectify the fault however they cannot as it is a software issue that needs to addressed by JAPAN Mazda. Until Japan Mazda addresses the fault via a software fix or update I will continue to drive a faulty new Mazda with a troublesome Navigation defect. I have been told it is a priority for Mazda however it has been some five months with no resolution. Unfortunately I have no real confidence or clear knowledge of if, or when, this fault will be fixed.
I feel very disappointed with my initial dealings with members of the Gosford Mazda sales team and I am disappointed that instead of treating a customer with basic respect and courtesy I was left feeling very strongly that I was an annoyance that would go away if ignored for long enough. As a result of this experience if I had my time again I would go elsewhere to purchase a new car and it would not be a Mazda
I had the best experience with my second hand car purchase with Izaak at Pakenham mazda he was so understanding so easy going easy to talk to always answered calls and questions after hours a few days later i had a little issue with the vehicle contacted Izaak to see if he could help me out with the issue he was very responsive Izaak and his… Read more
manager Paul went above and beyond to sort the issue with getting the car repaired i can not thank them enough we recommend Pakenham Mazda highly thank you Izaak and Paul so thankful.
Burwood Mazda Used cars - Salesperson Michael. If there was ever a textbook example of the pushy, smug, and condescending used car salesman stereotype, this guy has memorised the script word-for-word. From the moment we walked in, it was all about him, the constant smirk, the patronising tone, the assumption that every question we asked was an… Read more
inconvenience or an opportunity to “educate” us like we were clueless. No interest in listening, no respect for what we actually wanted, just the usual hard sell. Every tactic was straight out of the How to Annoy Customers manual: • Pressure lines about ‘someone else coming in later today’ (sure they were). • Dodging simple questions about price. • Acting like we were lucky to even be looking at their inventory. Here’s the thing: buying a car is a big deal. We wanted honesty, not arrogance. Instead, we got the full cliché experience. We left feeling talked down to, not helped and went elsewhere to buy a car from someone who actually respects their customers. If you enjoy being interrupted, patronised and treated like you should be grateful for the chance to hand over your money, this is place for you. For the rest of us? Hard pass.
5-Star Customer Service! I had an excellent experience with Ronel and the team at Rockhampton Mazda. From the moment I walked in, they were professional, friendly, and genuinely helpful. Ronel made the process of looking at and test driving cars an absolute pleasure — no pressure, just honest advice and great service. The team went above and… Read more
beyond to make sure I felt comfortable and well-informed throughout the entire process. Their knowledge, patience, and warm approach really stood out. It's not every day you come across a dealership where the staff are this committed to providing a positive experience.
Highly recommend Rockhampton Mazda if you're in the market for a new or used car. Thanks again to Ronel and the team for making the whole experience so enjoyable!
Most people , including myself find it very irritating to be “cold called” with someone advertising ; well whatever they’re advertising. Hence a sweet young thing at the end of my day when I was tired , like most of us at the end of a work day called to advertise the “special “ Mazda has .. What a cheek to abuse a customer inquiry that I made… Read more
years and years ago. Southport Mazda obviously has dredged up my number from somewhere. If I ever buy a Mazda (which l think is a very good vehicle ) it will certainly not be from Southport Mazda because of the absolute hide they have to have an employee intrude on other people‘s lives for the sake of a potential sale.
Dennis Evans ( Gold Coast resident .)
Once again Mazda Southport were outstanding with their service. First they were suppose to book their bus pick up to take me home. The woman told me there was a hold up in traffic hence the 1hr wait. When I finally got picked up the driver told me they Mazda, had forgotten to book me in! I asked the day before to book the bus and this morning… Read more
when I dropped off my car! But that’s ok. Then I get a call from bus driver at 3pm to tell me they are picking me up as my car is ready! Yay …
The woman who served me this morning was apparently busy so she sends a guy to tell me my car is ready he wasn’t going to look with me to see if they fixed the dent in the door! So I proceeded to look and you guessed it the door was not fixed! Of course it’s thrown in my face that because the car that was bought from another dealership as a gift mind you, I should have brought it back there to have it repaired! Even though Robina Mazda already gave the go ahead to have it fixed at Southport as that’s closest to me! (Make sure you tell your loved one if they buy you a Mazda to get it closest proximity to where you live as it seems Mazda isn’t Australia wide! ) unless you are paying for the service no issue taking your money though!
No sorry the company that was suppose to fix your door fixed the wrong door! No, the original woman who served me wanted to just throw that in my face! I didn’t acquire the car from Southport Mazda so Robina should have repaired it!
There has been long poor service history chasing Southport previous years. I have to constantly chase them, ie call them, as no one returns calls they let phone ring x2 you quickly call back but the person is not available they’ll call you back! This went on for over a year re a warranty issue. I am very disappointed in their handling- mishandling issues, passing the buck, keep people waiting, have to chase them to get something done, making excuses. What happened Mazda once upon a time you prided yourself in all areas of service.
Paid for a major service to a Mazda 3 prior to a road trip and at the appropriate service time (I was contacted by Mazda). Car was serviced regularly by Brighton Mazda. I was not offered a courtesy car for a major service, and was informed early in the morning that the car would be ready by 2pm and hung around a local shopping centre for hours.… Read more
The car was not ready until 5pm. No mechanics were available at the service centre to inform me and I asked the young girl about the outcome of the service who was standing at the desk and who had absolutely no idea. I had specifically asked about the brakes as I planned a road trip. No information was listed regarding the brakes despite a major service and my request. A week after the service the brakes failed. Car collided with another car while the brakes were pressed and failed to operate. The Mazda car was written off. Service your car at your peril.
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