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Mazda Dealers

Mazda Dealers

2.3 from 342 reviews

Reviews

(89)
(10)
(12)
(30)
(201)
  • Product Quality
    3.1 (56)
  • Return Claim MadeYes (12) · No (49)
  • Customer Service
    2.8 (57)

Reviewer Photos & Videos

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David

DavidSydney, NSW

Artarmon Mazda Fabulous

published

I have now bought 3 new cars from this dealership & can't recommend them enough. Suggest you contact Sales Consultant Michael Chuan who is pleasant, professional & commercial. No hard sell approach just simple customer care & assistance. Congratulations Artarmon Mazda - keep it up!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArtarmon Mazda
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george bouzidis

george bouzidisPerth, WA

  • 37 reviews
  • Verified customer

Unrivalled Customer Care and Support

published
Shania

ShaniaSouth East Queensland, QLD

Springwood mazda terrible service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSpringwood Mazda
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Mazda Roadside Assistance

published

My Roadside assistance expired in December 2019. No renewal was sent to me. This was confirmed by Mazda. I rang when I realised to renew my membership. I spoke to four different people and was on the phone 21 minutes. I still don't understand why.

Return Claim MadeNo
Alysha D.

Alysha D.Mid North Coast, NSW

  • 7 reviews
  • Verified customer

Sutherland Mazda Kirrawee

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationSutherland Mazda Kirrawee
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Wanna add value ... think harder

published

Copying features from other European Car manufacturers is not called innovation and is very poor for a Japanese originator. This seems to be a trend with at least a couple of car brands I have noticed. They copy an idea from another dealer and charge an arm and a leg .... calling it cutting technology. You need to think harder to add real value.

Return Claim MadeNo
Carol W.

Carol W.

  • 2 reviews

I'd rate 0 stars if I could

published
James

JamesSouth East Queensland, QLD

Hopeless. In every sense of the word.

published

Never do anything they say they will do. Dealer misrepresented themselves and what they’re selling. Mazda Australia trying to contact them and get a resolution- Don’t even bother. After 4 phone calls with promises of calls back I still haven’t received on. I have to keep contacted them. Still no results.

Customer Service
Product Quality
Return Claim MadeNo
Jan M

Jan MGreater Melbourne (Inner), VIC

  • 5 reviews

Excellent service from Ringwood Mazda Victoria

published

So grateful to Ringwood (Vic) Mazda this morning when I turned up without an appointment concerned about engine light being on from time to time. Alison King in the Service Dept immediately took my car to a technician who spent 30 minutes carrying out diagnostic checks. The service manager provided me with a detailed account of why the light was one from time to time, apparently very normal. There was no cost for this check up. So appreciative for the peace of mind, prompt response and excellent service. Could not recommend this dealership enough. A BIG THANK YOU from Jan

Customer Service
Product Quality
Return Claim MadeNo
Store LocationRingwood Victoria
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mark

marklangwarrin

  • 21 reviews

what sale

published

a large sign out the front of Mornington Madza said SALE, so i went in to get a price. the car i wanted was CX5 Touring with a recommended retail price of $43,740 but they told me it was $44,000. i hate to think of the price they would charge if it wasn't on sale. at no time did they try to make a deal.

John

JohnSouth East Queensland, QLD

Mazda 3, hatch still off the road for 8 weeks

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationToowong mazda
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Macey M.

Macey M.Bonner 2914, ACT

Warning dont buy from mazda

published

Mazda Australia are a joke I deffinetly would never recommend anyone buying from mazda I've brought two brand new cars both faulty and they won't fix or replace I'm disgusted

Customer Service
Product Quality
Return Claim MadeNo
Store LocationBelconen
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Paintwork warranty

published

I am very dissapointed with your diagnosis of contamination on my car bonnet paintwork and not covering my paintwork I find it interesting that I have no issues of paint peel on any other areas of my car and the first paint peel started within 6 months of purchasing the car

Return Claim MadeYes
Phuanobi

PhuanobiGreater Melbourne (Inner), VIC

  • 4 reviews
  • 10 likes

City Mazda Melbourne CBD

published

Avoid this company if you can, it has been annually without fail a hassle with them.

I have been having issue after issue with City Mazda ever since I signed the contract to buy the car,

1. from wrongly captured details (more than once).
2. To problems with sales staff affecting my delivery
3. To Delivery issues.
4. Yearly servicing issues (no reminder because of wrongly captured details more than once!).
5. Promises to rectify servicing issues which were not fixed.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationCity Mazda
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Unhappy taytay

Unhappy taytaySouth East Queensland, QLD

Really poor service

published

Previously I've had no complaints. This service they recommend the safety stop test for an extra $12. Agreed to the extra cost only to be told I need a wheel alignment but the didn't have time to do this. They had my car for over 8 hours but didn't "have time" to do the alignment as 75 cars were booked in this day. They told me they could book me in for about 3 weeks time or I could take my car to a tyre place. Such poor service. Maybe they could book less cars in so they could fully finish the cars they have. Definitely avoid my gravatt Mazda!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationMt gravatt mazda
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Paint Finish Very Bad on Mazdas

published

The 2 Mazdas I've owned from new and well maintained and Garaged have had the paint finish deteriorate only after approx. 5 years from new. I made it a priority when I bought the latest Mazda to check with Mazda that I would not have a problem with the paint finish. They definitely reassured me I would have no issue with paint finish! He was wrong. I reported this issue with Mazda on several occasions but they did they nothing. The issue is that I cannot sell the car at a fair price because the paint finish has faded badly only after 5 years. Beware of the Paint Finish on Mazdas.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationOsborne Park Mazda
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Mazda 3 purchase

published

Deciding between Mazda 3and Toyoto corolla was major decision for us. Michael Chuan at Mazda provided clear and unbiased advice. He was direct, honest in his comments and considerate in his very professional approach. Did not feel pressurised and very happy with our purchase experience.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationArtarmon
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Silver F.

Silver F.Central Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes

Avoid Rockhampton Mazda service department.

published
Customer Service
Return Claim MadeNo
Store LocationRockhampton Mazda, 210 Musgrave St. North Rockhampton Qld. 4701

service car wash

published

i bought a car, mazda3 bp only 2 weeks old. booked in for 1000km inspection with free carwash and vacuum. please don’t go for their carwash service and vacuum., i only noticed when i got home scratches on piano black door panel.

Customer Service
Product Quality
Store Locationparkland mazda cannington

The servicing scams continue

published
Customer Service
Product Quality
Return Claim MadeNo
Page 1 of 18

Questions & Answers

Stan

Stanasked

How did Mazda Australia or the dealership resolve those issues? Did anyone successful get a refund on the grounds of major fault of the Australian consumer Law?

2 answers
Brad W
Brad W

Hey Stan,
Unfortunately MAZDA Australia is dragging their feet.
I have a case manager who is less than helpful and have unfortunately needed to seek legal advice due to their lack of action.

MAZDA Australia have inspected the vehicle and I’ll include an extract of their email.

“We advise that the FTS completed an inspection of the vehicle which included a road test and no abnormalities were found during this inspection. The FTS did however record the following:

LHR seatbelt does not always retract properly. Recommend belt to be replaced.
Osram 60 Watt HB3 Bulbs fitted to High Beam headlamp, GE Brand 55 Watt H11 fitted to vehicle Low Beam headlamp. These are aftermarket headlamps with correct specification for vehicle, but they are not OEM fitment.”

I have contacted my local Dealership and have scheduled a full day with an out of town dealership for them to assist me as the local dealership is in my opinion doing little to nothing to assist or resolve the issue.

I have also recently had additional issues that were brought to the attention of my local dealership within the last week and were agreed to be an issue however, were dismissed a matter of minutes later being “normal operation” without a formal inspection taking place.

If you choose to buy a MAZDA, keep in mind what I have indicated when things go wrong.

Stan
Stan

Thanks for sharing.

Unfortunately I have already gone down that road of buying a Mazda. I'm currently dealing with multiple electronic failures that comes up randomly and sometimes causing power steering and other safety features to lose functionality while driving. I have asked for a refund last year, but they blamed it on a 3rd party dashcam. However since then, they have disconnected the dashcam but the issue still came back. I have asked for a full refund but I do not think I will get a straight answer that they have transferred the money to my bank account.

Maria

Mariaasked

I have a 2014 Mazda CX-5 diesel AWD, I paid $942 for 4 new tyres at 60,000kms, had my car serviced today at 94,000kms and have been told the tyres are unroadworthy, how is that possible after 34,000 kms, I’m a female and take it very easy and mainly drive just around town. Has anybody else had to replace their tyres this often? Is this due to them not being rotated at every 10,000km service?

1 answer
ben dover
ben dover

sounds like they are trying to make money out of you. Take your car elsewhere

Micky Myki

Micky Mykiasked

I asked a 2015 Plate Mazda at Werribee Mazda. and in fact, they give me a 2014 made year and 2014 compliance certificate car. the 2015 plate was written on contract. I realised it after I drove the 2014 car for 2 years. It was my first car! what do I do? This evil car dealer.

9 answers
John Belshaw
John Belshaw

Rebecca, I suppose that it's 'caveat emptor' in your case.

What did you mean when you said 'plate'. How they took it, deliberately or otherwise, your request for a certain dated plate could have been interpreted as being first registered in that year. There are many, if not all, cars - not just Mazda vehicles - sell well into the year after its build date, particularly if there has been no change in the model and sales are slow. It doesn't make them worse cars and shouldn't, in theory, bother a buyer when you decide to change yours - at least to buyers who know what they're doing.

When it comes to selling the car, Rebecca, anyone worth their salt will have done a bit of research on the car they desire to purchase. By doing that they will have found that a particular build date, say, week 50 of 2014 was no different to that built on say, week 20 of 2015, and thus concentrate on the condition of the vehicle. Anyone fancying buying a 2015 car that is identical to a 2014 car but is showing evidence of harsh usage and poor maintenance is just being silly.

Keep a record of your services and keep a log book. Any discerning buyer will be interested and swayed by those.

Don't worry, be happy.

Cheers,
John

Micky Myki
Micky Myki

Thank John for your time and explanation.

Victor
Victor

Hi Rebecca,
It's common some cars are 2014 built although 2015 compliance. It would be good note for yourself in the future that you ask specifically for a 2015 built vehicle.

In the event that you signed the original contract for a new car, you would notice it doesn't have any VIN number or Engine number along with built and compliance details.

It is always a good to ask if car is in stock or ETA of delivery. If the vehicle is in Australia request to have details up front before going into the dealer and signing delivery.

Also note if your purchasing a new vehicle generally first quarter of the year, you don't always get the same year built vehicle.

In the future if you were to sell/trade the car, of course the year of the vehicle contributes to the price and along with condition, maintaince etc...

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