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McCarroll's Automotive Group

McCarroll's Automotive Group

2.6 from 38 reviews · View Statistics
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Reviews

2.6
38 reviews
  • Product Quality
    2.9 (8)
  • Return Claim MadeYes (1) · No (8)
  • Customer Service
    1.8 (10)
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Terrible customer service

published
Incentivised Review No
charles
charlesSouth East Queensland, QLD
  • 3 reviews
  • 1 like
  • Verified

re: Screwed over by McCarrolls Newcastle

published
Customer Service
1/5
Incentivised Review No
Store LocationNewcastle

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0.0
(1,234)

McCarrolls/Stellantis/Alfa Romeo - never again!

published
Customer Service
1/5
Incentivised Review No
Roger
RogerSydney, NSW
  • 2 reviews
  • 2 likes

Great Car. Lousy Service. Questionable Dealer.

published
Incentivised Review No
Return Claim MadeNo
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anna
annaSydney Surrounds, NSW
  • 12 reviews
  • 10 likes

Warranty Work

published
Incentivised Review No
Return Claim MadeNo
Store LocationNewcastle McCarrols
expensivelesson
expensivelessonSouth East Queensland, QLD
  • 5 reviews
  • 7 likes

Knowingly sold me a Jeep SRT with neumeous issues and left me to fix them.

published
Product Quality
2/5
Customer Service
1/5
BMW Owner Now
BMW Owner NowSydney, NSW
  • 2 reviews
  • 2 likes

Zero stars

published
Product Quality
1/5
Customer Service
1/5
David
DavidHunter Region, NSW

Terrible Service

published
Product Quality
1/5
Customer Service
1/5

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0.0
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Jeanette and Alan
Jeanette and AlanGippsland, VIC

Fantastic service from the Service Dept.

published

Only 4 weeks into our first big trip our motorhome - Fiat Ducati base - needed some mechanical warranty work done ... we chose the Newcastle workshop as we were able to stay with relatives. All the crew that we dealt with were great and kept us informed and sourced the parts required as quickly as possible. We would certainly recommend them and go back there again if we did not live in a different state!

Product Quality
5/5
Customer Service
5/5
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PDH
PDH
  • 2 reviews
  • 4 likes

Used car buying experience

published

Worst used car experience ever. Once they’ve taken your money they lose interest. Had to be pushed hard to refund both a settlement figure and deposit. Salesman became angry when I asked him for outstanding monies amounting to over $20k.
Tyre repair kit was missing from the car. Decided to buy it myself to ensure I got the model specific equipment.

Glad the experience is over

Product Quality
4/5
Customer Service
1/5
Buy Well
Buy WellNewcastle
  • 26 reviews
  • 31 likes

They will sell you a car, the service stops there!

published
Product Quality
1/5
Customer Service
1/5

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Progressive m.
Progressive m.Hunter Region, NSW

NOT HAPPY

published
Product Quality
4/5
Customer Service
1/5
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Ten out of ten McCarrolls VW Hornsby

published

Hands down the best customer service I have experienced. All of the people we came into contact with were enthusiastic for our business without being pushy. Special mention must go to Tamsin who was fantastic. I had spent the day with my daughter looking for a new car for her and after visits to 4 dealerships we arrived at McCarrolls. Tamsin listened to our brief and delivered on it 100%. The fantastic service continued right up to the delivery of the car. My daughter had the joy of unveiling the car in the showroom and all the staff shared in her excitement, clapping and congratulating her. A bottle celebratory bottle of bubbles finished off a wonderful day. We will be back.

Product Quality
5/5
Customer Service
5/5

Customer Disservice

published

Never buy from these guys-shocking service

published

Poor service from the start. Bought a brand new jeep but the customer care and service was terrible. They rarely call you back when making enquiries and constantly chasing them up for repairs etc. I do not recommend this car dealership and advise you buy elsewhere where they care. Will definitely buy elsewhere on our next upgrade.

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