McDonald's

I was at a Maccas on Friday night the 30th of October. I had ordered a Maccas bundle for 2 for me and my brother, and I had paid. I stood waiting for a good 20 minutes, before my father walked in and asked what was taking so long. I said I didn't know but by that time it had probably been 30 minutes since I ordered. Dad went up and asked who I… Read more

assume was the manager where the meal was, and she said that she had put it down on the counter. Obviously, the meal was still getting prepared and I'm fairly sure I had watched a guy take my food, but I hadn't realised at the time. The manager apologised and told the workers to get the meal going, and also said not to put food on the counter until it was ready to be called out. Once my order was ready, the manager apologised again, and she was very kind and not rude at all. After getting my meal, I looked through the bag to make sure everything was there and discovered I had been given a free upgrade to large fries instead of medium. Although this incident was not Macca's direct fault, I was still very annoyed about having to wait for so long. Of course, my food was alright as it usually is, with slapped together burgers and not at all crispy fries, but it was still good enough for a quick and easy meal for the night.

McDonald’s “Dangology” – When Speed Matters More Than Customer Service I recently experienced something at a McDonald’s drive-through that left me shaking my head. I was waiting at the first window to pay while the employee processed another large order. This took several minutes, through absolutely no fault of mine. Meanwhile, at the next… Read more

window, another employee was furiously waving my bag of food around, trying to get me to move forward.

There was just one problem. I HADN’T PAID YET!

Apparently, McDonald’s has a drive-through technique called Dangology, where staff hold completed orders out of the window to encourage customers to collect them quickly.

But here’s my question.

Why was my food being waved around outside instead of being kept warm while I waited to pay?

I wasn’t holding up the drive-through. I was waiting for McDonald’s own process.

Customer service shouldn’t mean making customers feel rushed or pressured because the business wants to move cars through faster.

McDonald’s, perhaps it’s time to rethink how this technique is used.

Don’t EVER use their app for delivery. I made the mistake of doing so today, and my order was marked as “delivered” even though I was waiting by the gate and there were no cars on sight. The app provides NO convenient way to reach out for support in case that happens, no “past orders” section you can submit a complaint through like with UberEats… Read more

for example. I finally found a section about it in their FAQs, where they have a number for “McDonalds Delivery Support” though when you call the (clearly offshore) team, despite introducing the themselves as “MCDONALDS delivery support” , quickly say “we’re Doordash” when they figure out the order went through UberEats. It’s CRAZY McDonalds would only provide support to SOME of their customers when they’re the ones sending the delivery through other companies. If they can’t support UberEats, why use them for the MyMacca’s delivery?? What the useless man on the phone did was give me the American number for UberEats (without an area code, mind you, not that I would have spent money calling America). I tried to find a local way to call UberEats, through their contact section on their app, but they were not taking calls and there was no message option, as the order didn’t show up there as it was placed through the MyMacca’s app. I tried to get help from a he number THEY PUT ON THEIR APP as the Delivery Support number, asked to escalate to someone who could, a more holistic McDonalds person not just DoorDash, I got to a supervisor who kept telling me they couldn’t contact anyone else in McDonalds and to try the store the order was picked up from. I did, though it’s really not on them, hoping they could give me the contact of some general McDonalds customer service but they didn’t know either. So long story short this app is built to make raising issues impossible, and is a scam to steal your money (not that McDonalds would need it).

Just tried a mccrispy delux burger soggy bun and it looked like it was thrown into cardboard box very disappointed Show details

Attended Macdonalds Glenmore Rockhampton store 16/8. Toilets filthy, bins overflowing, no clean tables, dried, sticky spills on floors. Man in grey shirt that i assume was manager was swearing at staff, useing fbomb over and over. I spoke up and… Read more

told him to knock it off, reminded him there were customers there. He looked at me, turned away to walk to drive through window and said "f...Off"

Complaint sent to head office that morning, recieved an email to say theyd get back to me withing 2-4 days, 8 days later and no reply. Not surprised, they obviously have no respect for each other or customers. This sort of behavior starts at the top.

Honestly? If Mcdonalds decides to use pidgeon eggs their bacon and egg muffin can finally reach the size of a pea which is where I believe they are heading! Its seriously insulting to watch the muffins shrink to 3 bites. I remember when u could get… Read more

them for 1 dollar and a decent size muffin and now??? Whatever!!! Shame on you McDonalds its not like you are not already pocketing squillions!! Stop shrinking the damn muffins and the eggs and get some decent staff whilst you are at it!!!!

My review is about the lovely lady i spoke to about my order at harbour town Macdonalds, who was completely lovely and caring about her customer, at this not received my but that's on doordash not Macdonalds, this was kind thoughtful and generous and went above and beyond to help me don't know her, wish i did, but she's lovely Show details

i am absolutely disgusted with my maccas order. They only filled my coffee up halfway!! and FORGOT my ham and cheese pocket. im so sad. Now you may be thinking hunny its maccas of course its gonna be S##T but i was desperate okay. (imagine the emoji with the head down and crying). IM JUST SO SAD im lowkey depressed guys... but you know what thats… Read more

not your problem thats mine..... unless u wanna give me a refund. (imagine the emoji like a side eye smile..) okayyyyyyyyyy bye b#tches

I ordered a friends meal online thru the website and paid for it as I usually do with my debit card etc. Which was the large big mac friends meal, 10 nuggets, 1 large coke, 2 apple pies, 2 sweet n sour sauce. I had no problem with the food at all but I had a mix up on the order and only received the fries, nuggets n drink but nothing else so I… Read more

rang the store that I purchased it from the lady took down my details and told me to come in the next day to collect it. Went in the next day and there it was my meal, friends figurine, big mac, sweet n sour sauces and free chips and large coke and an apology from the manager. Well done to the workers for being honest about a genuine mistake! Hats off to the employees too they were very kind and helpful aswell.

Capalaba qld. Order breakfast for a few, $53 . And the food and coffee arrive cold. And although this time its not maccas fault, they are liable in ensuring efficient service to my door. Uber eats, fugg you. Your driver had multiple deliveries, waited at maccas for 7 mins, then proceeded to drive the opposite direction to me, adding 11 minutes on… Read more

my delivery. I live 7 minutes from maccas. In the past uber has ignored my fpod quality issues, over 1.5 years ago since buying junk food.

Is it just the convenience of knowing that the customer will not check their order whist in the drive through, so that when they get home they realise that they are missing part of their order or it’s completely wrong. That the customer will not return 99% of the time to get their item as it’s a waste of fuel and time? Hear me out, wait let’s… Read more

give the customer what they ordered and paid for rather than pumping them through, purposely not giving them what they ordered as you might be a little busy

No wonder you have a 1.5 star review It should be lower, esp that it’s not hard to read the order via the app.

For once i would like to receive a burger without the cheese melted all over the wrapper and what happened to the cardboard ring they used to put around it to stop everything from falling out and stopped cheese from sticking. So sick of ordering something and i have to peel the bun and cheese off wrappers!!

I went to visit of the maccas restaurant located at Windsor West in Brisbane, I was waiting to get an order for more than ten minutes, there were 3 staff members having a break perhaps and nobody could bother in taking an order, I left there and went to somewhere else.

I ordered from maccas app two of dbl egg sausages egg mcmuffins for delivery and what arrived was no eggs and they used beef patties instead of sausages. How is it when you eat there the order is fine but when you order for delivery the staff glitches and messed up the order!