AI reviews summary
Overall sentiment for McDonald’s Australia is overwhelmingly negative, with consumers expressing significant frustration over declining value, deteriorating food quality, and poor hygiene standards. Recurring themes include frequent order inaccuracies—particularly regarding missing items in drive-thru and delivery—and a perceived sharp increase in prices that does not align with the product size or service quality. While a small minority of users report positive experiences with speed and freshness, the vast majority describe a systemic failure in management, staff training, and restaurant cleanliness.
Pros
Cons
Verdict
McDonald’s is currently failing to meet basic consumer expectations regarding food temperature, order accuracy, and facility hygiene across its Australian franchise network. Consumers are increasingly advising others to seek better value at competitors due to the combination of rising costs and declining service standards.
The fries are always soggy, and over salted and all the employees just work there for money, and no one ever cares about my order, the kabab man is so much better I'm never coming here ever again
McDonald's in Clarkson WA service is terrible. No table service. When you get your order you have to wait a long time for your coffee. The meal is cold when you get your coffee. It is this for months now. There excuse is they haven't got enough personal, if you can't give the service , Close it. Show details
Ordered a cheeseburger and received it without the bun. The chips were cold and soggy. Mistakes can happen, but it was disappointing to receive an incomplete meal and food that clearly wasn't fresh.
Reviews with attachments
This experience was not amazing because the shake machine dripped all over the floor and no one was cleaning it they all just starred at it. This could have been a trip hazard and led to an injury! We also witness a chip fall to its death into the puddle of strawberry shake! This is unacceptable because the chips have done nothing against us!! The… Read more
person calling the orders wasn’t calling out the order numbers they would just leave your order and push it to the front! We feel sorry for the chip!! This was our 2nd disturbance at this particular McDonalds and we hope they do better next time we visit them for a better review!!
Currently I order chai latte coffee( 2 cups) Very bad taste. I come Melbourne in year 2023 and it was great experience with McDonald’s at different stores but from past few months, I am asking staff for proper good taste of chai latte but taste is very bad as compared to privious ones. There is no sugar. I want to throw it away but I don’t like… Read more
to waste food or drinks that’s why is drinking bad coffee Currently I ordered coffee at bp geelong bypass north ( this is similar address) where I ordered two cups of coffee ( one for me and one for my friend) I would like to give zero rating
Didn't even fill my frozen slushie to the top, so p*ssed off
- +2
Ordered breakfast meals from Delaheys McDonald's.. bagels were hard and found a hair in it, chicken muffin was dry, mighty McMuffin wasn't even a mighty, chicken muffin was dry and burnt, ordered a peppermint tea and got a green tea.. this is terrible really disappointed in this restaurant and the workers that cooked can't even cook muffins and it looked like it just got reheated.. not happy at all.. This happened on 03/06/2026 @10:29am Show details
Food was cold. Why do you make my order when I order and the driver for pickup doesn’t get there for half an hour which means I get an expensive cold meal. Surely you would get it ready when the driver arrives. We can’t use the drive through at Whitfords anymore as our truck can’t fit under the low roof and pipes hence delivery. Can you consider your timing of meals better. Show details
Went to Maccas on Thomas Road in Kwinana I got a deluxe quarter pounder. The description states it should have ketchup mayo and mustard. 3 slices of tomato and lettuce. I get mine without pickle and onion just to be fair with the photo. So the burger I was given had one sad piece of tomato, a whisp of lettuce and no mayonnaise as listed. But… Read more
please read the description they provide of their burger then see the sad thing that I was given that does not resemble what I ordered at all.
It’s like these places have no respect for customers anymore. Like we will just accept the slop we are given that is not what we paid for!
Shame on you MacDonalds
Ordered 4 ice creams for dessert . Absolutely ridiculous. The cups they came in weren't even half full . 16 something dollars for this and I used points so even more if I didnt do that . What a rip off . Unbelievable Show details
I ordered a cheese burger with only the meat and cheese on the burger was given no buns!! Are we serious.. WHO orders a cheese burger with only meat and cheese have to be joking right? If I wanted the stuiped cheese and meat on its own I wouldve orderd it on its own!!!! Most stuipid thing iv ever seen cant get over his plus they added an extra sweet and sours which I obly orderd on however got 2 I orderd ONE not 2 far out mate Show details
Very sad to encounter such a horrible incident. A rude manager/worker was being extremely rude towards teens. Not prioritising my order and purposely ignoring my friend and I’s requests to receive our cone. This order took a total of 15 minutes compared to others who had to wait like 1 minute. They were very aggressive towards me and my friend.… Read more
All because my friend was saying to me “Pleaseeeeeeeuhhhhh I want my ice cream” She has a loud voice and it is a bit hard to control it. Anyways, she was saying “a child is screaming out for their order, they will get last priority.” Which they didn’t mean to scream and they left shortly after. Then I was there waiting another 5-7 minutes and kept staring at me, I am very shy btw and have extreme social anxiety. This is very disappointing and she deserves a punishment. Also the place is very messy, very badly managed and poorly cleaned. Absolutely shocked on how rude she was.
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Ordered a LG cheeseburger meal and a chicken and cheese ate the cheese bugger first could ONLY taste MUSTARD AND GREASE nothing else went to have some chips rock hard inedible hard go to eat the chicken and cheese and it literally only has half a slice of dang cheese i went through at mid night the is 0 excuse for this it was not busy I was the ONLY customer ffs get it together already Show details
Whilst in Sale for the weekend, l decided to have breakfast at McDonald's, the staff seemed disinterested, and the egg and bacon muffins l received were only Luke warm Show details
Absolutely disgusting burger with terrible way to assemble. had to park for this. Show details
I ordered a milo shake from Maccas.. this is what i got .. in my delivery.. rang them.. said pic not good enough to prove this is what i got..Share please to warn people on ordering this. It had no icecream in it and when i received it just milk and milo.. looks like they tried to froth it..lol.. but with no icecream it just sunk down again..I put a straw in it after first pic to mix and see if it was thick at all and it wasn't Show details
Ordered a thick shake today and wasn’t filled to the top More than 5cm missing apparently maccas drinks go by weight !!! Maybe the scales need to be checked!!!! Show details
No online orders allowed on website. Either have to buy a smartphone to download app and order, or buy a car or bus to drive all the way to a store. At 9pm on a Friday, no other way to eat a Macca burger.
Latest follow-ups
Delivery driver here — this has been the worst experience I’ve had at any McDonald’s. Across two visits (19–20 April) at Warnbro McDonald’s, I faced repeated delays of 20–30+ minutes per order. While delays can happen, the real issue was staff… Read more
behaviour. When I asked for clarification about an order, I was shouted at. Later, I was yelled at again in front of customers and multiple other drivers and told to leave the store with no clear explanation. On returning the next day for a pickup, I was refused service despite showing the correct order details, and a staff member laughed at me. This behaviour was witnessed by others in the store, which made the situation even more inappropriate and humiliating. At all times I remained calm and respectful — I was simply trying to do my job. This level of treatment is unprofessional and unacceptable. It also directly impacts delivery drivers’ ability to work. Management needs to urgently address how staff are interacting with drivers at this location.
Follow-up · Totally unprofessional and disrespectful from managers no to address a serious matter, never been contacted, management did intervene in the or asked for more details. I am not surprised that happened and McDonald's staff or manager in charge can have such behaviour, eventually they know there are not rules in their workplace and they don't care of a CEO, otherwise McDonald's warnbro wouldn't have such bad reviews.
The McDonald's mcCrispy dunked sticky Korean BBQ burger is inedible. Too spicy for any normal person to safely consume. No warnings on the posters or their menu about the burger being spicy at all.
Follow-up · I couldn't taste anything because the spice was so much, couldn't taste much for 2 days after. Typical processed meat texture you would expect from McDonald's. It was extremely difficult to eat, I had to throw away most of the burger. Very sad, waste of money.
Maccas, WHAT A JOKE. I'm generally not a fan of maccas but their Angus burger with bearnaise and crispy onions looked good so I thought I would try it. Went to 3 different Maccas and everyone said its unavailable. THEN WHY ADVERTISE IT IF IT IS UNAVAILABLE. Just reaffirmed my opinion of maccas.
Follow-up · It was still on the menu but the said they had run out of the sauce.
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Positive reviews
i am absolutely disgusted with my maccas order. They only filled my coffee up halfway!! and FORGOT my ham and cheese pocket. im so sad. Now you may be thinking hunny its maccas of course its gonna be S##T but i was desperate okay. (imagine the emoji with the head down and crying). IM JUST SO SAD im lowkey depressed guys... but you know what thats… Read more
not your problem thats mine..... unless u wanna give me a refund. (imagine the emoji like a side eye smile..) okayyyyyyyyyy bye b#tches
I ordered a friends meal online thru the website and paid for it as I usually do with my debit card etc. Which was the large big mac friends meal, 10 nuggets, 1 large coke, 2 apple pies, 2 sweet n sour sauce. I had no problem with the food at all but I had a mix up on the order and only received the fries, nuggets n drink but nothing else so I… Read more
rang the store that I purchased it from the lady took down my details and told me to come in the next day to collect it. Went in the next day and there it was my meal, friends figurine, big mac, sweet n sour sauces and free chips and large coke and an apology from the manager. Well done to the workers for being honest about a genuine mistake! Hats off to the employees too they were very kind and helpful aswell.
McDonald's Eggersdorf Ormeau - lunch time, I ordered a large McChicken meal; staff were pleasant and fast and the food was delicious. I have found this Maccas to be consistently good. Show details
Negative reviews
McDonald's - near Port Macquarie, too dirty to eat in. Rubbish everywhere including a used baby's nappy right at the front door.. We walked in & walked out. McDonald's is winning the race to the bottom! Show details
McDonald's Canberra centre bought the new korean burger meal, and when I bit into it it tasted so underwhelming, not only that it hadnt been cooked properly!!! the chicken was still pink!!! but i had to continue to eat it because the meal was overpriced at 20 or so dollars!!! I didnt want to waste me money!! I ordered a large chocolate shake and… Read more
it was Ruddy Vanilla!!!! FFS!! and the chips tasted like there was 0 salt and where dry as all hell!! and the sauce they put on the Korean burger was so sticky it forced me to go to the bathroom to wash my hands!! and even then my hands where still sticky! dont waste your money on this artificial trash, I felt quite ill afterwards, it's always dissapointing going there. Oporto so much better!
Went to McDonalds Hamilton Victoria today, confronted by self service screens blocking up the entry way with advertising stuck to the sides of every screen. No friendly faces at the counter, just incessant beeping machines, staff calling out numbers and people everywhere. Paid $5 for a cheeseburger, so small it was gone in 4 bites. If this is what… Read more
McDonalds has become then I'll pass Thankyou. I'd rather have hungry jacks any day of the week, at least there is an option to be served by an actual Person. Maybe I'm getting old but it really has gone to the pack...
Recent reviews
McDonald Leopold, chips and hash brown were cold and like they were cooked yesterday. Staff not to friendly, had a try multiple times to get their attention, and we were the only ones in the place. Sorry lost me leopold maccas.
Dear MxDonalds and DoorDash Management I’m writing as it’s obvious you have a financially beneficial affiliation and the service we received tonight was beyond negligent. Other than the fact the order was later than the stated times twice, meaning three times. However despite explicitly stating where I can visibly see that both McDonalds… Read more
Woodbine Staff and DoorDash Staff were able to see your requested special instructions, the order arrived COLD, and beyond incomplete inclusive of fries and all sauces. I once ordered McDonalds and never did so again as a very similar situation occurred. I have since picked up my own food and repeatedly driven through the drive-thru multiple times as Woodbine McDonalds staff without mistake make repeated errors on every single order every single time. However due to extremely unfortunate circumstances and an immediate death within my home, we are unable to drive.
However after researching online I’m informed due to your affiliated alliance there will be no such errors.
I attempted to contact the driver and they blamed McDonalds. I Attempted to call McDonalds Woodbine and they told me DoorDash would come fix the error. DoorDash admin and driver both defer the issue to McDonalds, and McDonalds defer to DoorDash. Even better, I got a partial refund for cold food and the ability to forgo eating tonight as there unfortunately isn’t even bread in my house. If I were smarter I would have had a reliable service like Woolworths deliver despite the obscene charges.
My children have eaten my food after I had to disgrace it by heating it up.
No thank you I do not want a ‘voucher’ that will expire. I would like two professional organisations, to actually ensure their staff perform their jobs instead of blaming the other.
Yes I have photos, screenshots and videos of everything as I unfortunately am very qualified in cultural negligence in the workplace.
Kind regards, Alexis
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