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Media Super

Media Super

1.9 from 10 reviews

See the Best Industry Super Funds in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(0)
(1)
(3)
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(6)
  • Transparency
    1.0 (2)
  • Customer Service
    1.0 (3)

Still haven't received spouses death benefit

published

Still haven't received spouses death benefit. Every time I try to contact case manager there busy.ask to be contacted back calls are never returned. Absolutely disgusting to be treated like this at such a difficult time of losing your spouse

Transparency
Customer Service

Wendy Cooke

Wendy CookePerth, WA

  • 5 reviews
  • 3 likes

Dodgy super company

published

My daughter was a member of this fund whilst in casual employment They automatically take out income protection and insurance fees. We had to complete a form for these fees to cease. When all the money is exhausted they close the account and reopen a new one and once again start taking out fees again. They did this 3 times. Trying to contact them is almost impossible. Avoid this company

Transparency
Customer Service
Insurance Options
Income Protection
See all answers

LMS

LMS

  • 10 reviews
  • 1 like

Poor experience, high fees, would not recommend

published
Customer Service
Shaun

Shaun

  • 2 reviews

Worst customer service ever experienced.

published

Attempting to contact this fund and obtain basic information is akin to pulling teeth, as a loyal member for some years now I would have anticipated better. Their performance and insurance coverage options are completely rubbish too. Steer clear.


Luminatrix

LuminatrixTasmania

  • 16 reviews
  • 7 likes

Casual Workers NOT Covered by Media Super Death & TPD Insurance

published

Media super

published

Customer service seems to have improved. Previously it was quite poor I was often frustrated and communication was difficult whenever I called them on a number of difficult occasions. However it was much improved last time I called them:)


Muggins

Muggins

  • 2 reviews

Better than any Retail Fund

published

I rolled over from a Retail Fund that treated my money like a trip to the casino and produced negative returns three years in a row and average returns for the next three. Two years after rolling over the Retail Fund still has some of my money in 'suspended accounts' pending sales in 'manageable parcels'. At MediaSuper I can contact someone that I can actually talk to and get some sensible answers. I recommend you check if this Fund is right for you.


Michael

Michaelsydney

Look elsewhere

published

I have been employed for over 40 years and never encountered a more incompetent company than this. They are great at taking your money and charging fees but just wait until you want to withdraw your money. Try another fund to avoid disappointment or self manage your superannuation. You earned the money, not them.

Incompetent, unhelpful


heytherek

heytherek

  • 369 reviews
  • 31 likes

OK

published

This is a sole industry fund but it is not too bad when compared to others out there. The fees are reasonable and it does do the job that you want. I have found that other super funds do have a much bigger selection of investments that you can choose but this fund has enough to make it worthwhile and to ensure you are getting the best you can out of super.
It has reasonable and competitive prices that rival many other similar super funds. Has a good selection of investment choices to choose from. An easy to use and navigate website.

shellfreak

shellfreak

  • 168 reviews
  • 21 likes

OK

published

As a former Just Super customer whose money was rolled into Media Super when Just and Print Super merged, I had high hopes for Media Super. Fees wise, it has proved to be more than competitive, and with insurance even more so, but I miss the investment choice options I previously had, as well as much better website functionality.
As an industry fund, it is very competitive on fees, and also has an excellent insurance scheme.
The investment choice is not as wide as with the two funds whose amalgamation formed Media Super. The website has taken too long to become fully functional.

Questions & Answers

Dwongie

Dwongieasked

My account was at $517.45 on 27/5/19 and by 2/1/20 I had $11.65 left. This disgusting superfund helped themselves (without my consent) to my account and deducted ‘Income Protection Premium’ fees at $68.69/mth. I called them to refund the fees I did not sign for amd all they could say was it’s a default in the system and can’t be reversed.
They should be exposed to the current affairs show ‘ACA’.
Thieves!
Stay clear or them and roll you accounts into a safer Super account!

2 answers
LMS
LMS

Hi, Sorry to hear of your experience with Media Super - mine was no better. My father had an account opened for him without his knowledge, he is of preservation age so didn't need one. A year later we found most of the money was gone in an account he didn't know he had. I applied to AFCA and they liaised with Media Super on our behalf, we didn't get all the money back but a fair bit of it. I suggest you lodge a complaint with AFCA, they were professional and helpful. Here is the link.... https://www.afca.org.au/make-a-complaint/superannuation/

Dwongie
Dwongie

Thank you!! I will contest it.


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